It seems today a lot of servers think they are NOT responsible for a menu price not matching the check price when it's check time in restaurants, which is NOT TRUE. The fact is, my server can take a menu and verify each price that is listed. A lot of restaurants do NOT list their soft drink or tea prices and a lot do not list their alcohol prices. Some restaurants even have happy hour prices, so there are no prices to check for alcohol during that time even though a particular restaurant may have their alcohol price listed.
Some people may say I would blame a cashier at a grocery store, but that is 100% TOTALLY DIFFERENT. The cashier would have to physically go to each shelf BEFORE they would scan each item. A store has much more items than a restaurant has. A store has changing prices very often, sometimes weekly compared to a restaurant which changes their prices maybe every few months or as very little possibly as once or twice a year. Also, the cashier at a store DOESN’T have a paper that lists only about 100 items or less even, to check the prices. Stores have thousands of items. So my point is, I don’t blame a cashier in a store for a price that doesn’t match the shelf price, because they do not have a list of prices like a restaurant provides. Even if a store did, what price matters is what is on the actual shelf. Also, the cashier isn’t working for tips, so WHY should they care about the customer’s money? My point is, when it comes to servers charging customers in restaurants, THEY are 100% RESPONSIBLE FOR WHAT THEY CHARGE A CUSTOMER, which a cashier in a store is NOT. If anything, the cashier has no idea what the price is before it is scanned and they cannot go to each shelf to see what the price is of each item, because that could take up to 10 minutes just for 15 items, probably more time even.
If the customer can take a menu and make sure they are charged correctly, SO CAN MY SERVER! I understand my server has sometimes 4 other tables to deal with, but you have to EARN your tip by caring about your customer’s money by not making the CUSTOMER do something you COULD have done.
http://www.chilis.com/menu/print_menu.asp?Unit_ID=001.005.0647&tierID=62&menuType=Dine+In
Take this menu for instance.
Let’s say this is for a party of 2:
SOUTHWESTERN EGGROLLS - $7.29
BACON BURGER - $7.29
CRISPY HONEY-CHIPOTLE CHICKEN CRISPERS - $8.99
2 Cokes
CHOCOLATE CHIP PARADISE PIE® - $5.29
Let’s say the price on the check after my server has printed it out has:
BACON BURGER - $7.99.
Just because the price isn’t correct in the computer system doesn’t mean my server isn’t responsible for charging me correctly. Sure, you can fault the managers and owners at first, but honestly, the person that is charging me is the person to blame 100% for it getting to the customer. Tips are supposed to be EARNED by preventing an overcharge from getting to the customer. The server should EARN their tip by making sure they are charging their customer correctly.
Some servers feel it’s not their fault, because the computer has that price. It IS their fault, because by my server not comparing the menu prices with the check prices of each item except for the cokes which are not listed, it makes the CUSTOMER have to compare the menu prices of the items with their check. If the customer can easily do that, WHY can’t the server? I should be able to trust that my server charged me correctly. I also feel, HOW can you call this situation a true “MISTAKE” if you haven’t attempted to make sure the prices are correct that you are charging? I wouldn’t call this a “MISTAKE” honestly; I would call that pure LAZINESS and BEING UNCARING about your customer’s money. I feel you want your customers to tip you well, so WHY would you not care if you aren’t charging the customer correctly?
Lots of people on one of my blogs on another site said things like this:
"And how exactly is a computer error a servers fault?”
My response: The server can take a menu(could even be a to-go menu even if the restaurant has to-go menus) and compare each price on the menu with the check price. The computer price doesn’t count. What counts is what price the CUSTOMER is presented, just as when you are shopping. The differences are when a person is in a store, the cashier doesn’t have a list to verify the prices, the prices change weekly sometimes, and the cashier would have to go to the shelf to find out the price as well as when they actually SCAN the price, they do NOT know BEFOREHAND what the price is considering the cashier would have to go to each shelf to find out each price which would be insane to do. When you have a menu though, you have a way to verify what you are charging me. Usually restaurants don’t change their prices every week or even every month. There are no prices on shelves either to verify, which means it makes verifying a LOT EASIER by having a list of prices, which stores don’t.
"If something is inaccurate by a couple of cents, surely you can't blame the server."
Of course I can, because if the customer can grab a menu and make sure they are charged correctly, so WHY can’t my server do the same? They seem to also claim they don’t have time, which is BS. It doesn’t take a whole minute even to verify let’s say around 7 items. If the party is large, sure, if it’s like 20 items, it may take a couple of minutes. I feel if the server wants a good tip, they HAVE to care about their customer’s money, otherwise HOW can they expect their customer to care about theirs? A tip is EARNED, NOT A RIGHT! You earn it by NOT stealing from your customers, which by not even attempting to TRY not to overcharge the customer, you in fact INTENTIONALLY overcharging someone, which IS STEALING. If you don’t try, it’s NOT A MISTAKE, NO MATTER WHAT WE ARE TALKING ABOUT.
It’s very simple to compare the prices on the menu with the check prices. It’s not that difficult and honestly, if the party is small like a party of 2, it wouldn’t even take a whole minute. It would, at the most take around 20-30 seconds. Since my server is the person that is CHARGING me, they have the POWER to notice an overcharged item BEFORE I do and get a manager to FIX IT. There’s NO REASON to be uncaring and lazy not to verify the prices. My server should EARN their tip by caring about MY MONEY, NOT JUST THEIR MONEY. It’s like if you can’t take 30 seconds or less to make sure you aren’t stealing from me, then I can’t take 2 seconds to give you a good tip. It shouldn’t be on the CUSTOMER to have to verify each price of each item on the menu they ordered. WHAT is a tip for then, if my server doesn’t care about my money?
If my server can READ, they can make sure each price is correct that is listed. As I said, MOST menus do NOT list soft drink or tea prices. A LOT of menus also do NOT list their bar drink prices. Sure, there are SOME restaurants that do list their drink prices, but A LOT don’t. In the example above, my server would have only had to verify 4 prices. That’s truly not too much to ask I feel. Obviously, a party of 10 would take a while, but honestly, I feel if I served a party of 10, I would be extra careful to make sure I wouldn’t be undercharging as well with that many people all at once to deal with. My husband and I have been undercharged MORE than we have been overcharged.
"If it is a computer error, then take it up with management because THEY are responsible for the correct prices IN THE COMPUTER."
This person states that the manager is responsible, but if you think about it logically, the manager is NOT the person actually “CHARGING” me, it’s my SERVER that is. The manager is NOT handing us our check. The manager is at first responsible for why it happened to BEGIN with, but you CANNOT blame the manager for the ***CUSTOMER*** getting the overcharge, because that responsibility is on the server. The server is responsible for charging the customer correctly no matter what they have to do to make sure the check is correct. A good tip is for my server’s effort to make sure I do NOT get overcharged.
"If you are overcharged by 4 CENTS, blame it on the computer."
Another person states blame it on the computer. We human beings are truly SMARTER than a computer and can notice mistakes. Just as when we write “your” and “you’re” spell check will NOT know we didn’t write the correct word, it’s the same type of situation. You make your own destiny. If the computer is wrong, that DOESN’T mean you have to put 100% TRUST into a machine. You have a BRAIN, USE IT! My SERVER is the person charging me, so MY SERVER is RESPONSIBLE, NOT a MACHINE. A machine did NOT actually “HAND ME MY CHECK.” The manager doesn’t hand me my check either, so eliminate the manager as well.
“The waitress isn't charging you. The restaurant is charging you - the waitress only brings you the bill.”
Another person states the “Restaurant” is charging me, well if this person feels that way, tell that to their phone bill company if they get overcharged, because it’s an actual **HUMAN BEING** that is CHARGING a person, *NOT* a company.
Also, the server doesn’t just bring you the bill. They actually PRESS the BUTTONS as to what you have ordered. I had a waitress one time bill me for a salad without an entrée price which was $3.50 instead of “WITH” an entrée when I DID order an entrée. The salad was supposed to be $1.99. My husband and I have also been overcharged by the SERVER adding an extra item on the bill, whether done on purpose or by accident, it was the SERVER’S fault they pressed the wrong button, NOT the company’s fault. Also, we have had 3 times overcharges that were different amounts on our credit cards. 2 of those servers rung up the wrong tables on our credit cards. It wasn’t the RESTAURANT that charged us; it was the SERVER who charged us.
“And if her manager writes up the bill, it's not illogical to assume that the guy in charge is going to do his damn job.”
Since when would a MANAGER write up someone’s bill? Even if they did, managers make mistakes too and the server CAN CATCH IT BEFORE THE CUSTOMER RECEIVES IT. The manager isn’t making the tip, so he or she doesn’t CARE. The SERVER is responsible for charging the customer correctly.
“You do realize that it is possible and also happens a lot that a restaurant, who is raising their prices, will update a computer system before they update their menus--specially in chain restaurants where the computers are updated en mass throughout the entire network of stores. It is the Manager's duty, then, to change the menu inserts--not the server. Most of the time the servers aren't even informed of the changes until after the system is changed because most chain restaurants do not have regular staff meetings. So, if anything, it's the management's fault, not the server's.”
Just because the menu isn’t updated with the computer system, DOESN’T mean the SERVER cannot check the menu with the check just as a CUSTOMER COULD. If I can do it, SO CAN THEY. There’s NO EXCUSE FOR THAT, EVER! The manager is NOT at fault for the customer receiving an overcharge, because the SERVER is charging the customer as well as handing the customer their check. The manager is NO WHERE AROUND, so HOW CAN ANYONE BLAME THE MANAGER? Sure, initially, yeah, the manager was at fault, but the SERVER can use his or her brain to make sure it DOES NOT GET TO THE CUSTOMER BY COMPARING THE CHECK PRICES WITH THE MENU PRICES.
Also, the server doesn’t have to be informed of any price changes, because the server should be on top of that by double checking the menu with the check. If the customer can do this by discovering they are overcharged, the server sure can.
“The server has no control over the pricing whatsoever and cannot change them even if there is a mistake. A manager must do that. It is not the server's responsibility to enter the prices into the computer, if that is how the restaurant in question handles charging customers. Therefore, if the price is incorrect, it is not their fault.”
They may not have control over the pricing of the restaurant, but they DO have control if it’s the wrong price as far as charging me incorrectly by not going to the manager to tell them it’s wrong and the manager ends up changing it.
A manager must do it, but the SERVER can take the RESPONSIBILITY to TELL THEIR MANAGER BEFORE IT GETS TO ME.
It is NOT the server’s responsibility to enter the prices correctly, but it IS their job to *************CHARGE************** ME CORRECTLY, therefore, if they have to double check the check against the menu to make sure of that, that is what they have to do.
If the prices are incorrect, it’s THEIR FAULT if they are making ME notice it. It should NOT be the CUSTOMER’S RESPONSIBILITY to have to make sure they are charged correctly. THAT IS THE SERVER’S RESPONSIBILITY. You have to remember WHO WORKS AT THE RESTAURANT. The customer SHOULDN’T HAVE TO LIFT A FINGER TO DO A DAMN THING. That is WHY the server is responsible for noticing an overcharged price that does not match the menu, because the tip is for the server caring about the customer’s money and doing the job of charging the customer correctly.
If the prices are incorrect, my server can tell their manager and get it fixed, so when I get my check, the price is correct. My server’s job is to CHARGE me correctly, so if they have to put some EFFORT to do that, so be it. It should NOT be on the CUSTOMER to have to double check each price they are charged against the menu. The server shouldn’t be putting that type of responsibility on the customer they want a tip from. If they want a good tip, they should CARE ENOUGH about their customer’s money to RECEIVE A GOOD TIP. WHY should a customer care about their server’s money, if the server doesn’t care about THEIR MONEY?
Shouldn’t the customer be able to TRUST their server is charging them correctly? You cannot blame the manager, because the manager is NOT the person that actually is charging me, MY SERVER IS!
“We can easily and quickly check to make sure the items are correct, but we do not..DO NOT have time to check them TO THE PENNY.”
If they didn’t have the time, A LOT of servers wouldn't write “THANK YOU” and sign their name on the checks. They have time to do that to think of their “TIP POINTS” according to this link: http://www.solodining.com/tipfor-service.html(%22write "thank you" on your check — think, "obligation kicks in."", but yet, they claim they have NO TIME to make sure you are charged correctly. THEY HAVE TO MAKE TIME. THEY DO HAVE THE TIME IF THEY CARED ABOUT THEIR CUSTOMERS. In the example above from Chili’s, literally it would take about 20 seconds at the MOST to double check the prices against the check for a party of 2. It’s NOT that time consuming as what you would think. It takes about 5 seconds to write the “thank you’s” smiley faces, their names, etc. on the checks, which wastes at least 5 seconds for each party they serve. If they have time to do that, they DO HAVE the time to make sure you are charged correctly. HOW can a server expect to get a good tip if they are showing they do NOT CARE about their customer’s money by making sure they aren’t overcharged? Working for tips, means putting the MOST EFFORT YOU CAN TO GET A GOOD TIP.
Also, some servers waste valuable time making chit-chat instead of making sure they are charging the customer correctly. That’s time they could have been double checking the prices on the menu against the customer’s check as well. If the server has time to chit-chat, they have the time to make sure the customer is charged correctly.
I feel you should MAKE THE TIME. You have the time IF YOU WANT TO MAKE THE TIME. That’s BS that you don’t HAVE TIME. You make TIME for your customer to care about THEIR MONEY. You want them to care about your money, don’t you, when it comes tip time?
If you truly feel you do not “have the time”, because you don’t want to take the time, then when it comes tip time, do NOT blame the customer for leaving a low to nothing tip for NOT taking full responsibility for what you overcharged the customer. Don’t blame the customer for not paying you or paying you well for not caring about their money. Finding a price on the customer’s check that is higher than what is presented on the menu, is ********NOT********** THE CUSTOMER’S RESPONSIBILITY TO FIND THAT. If you make the customer do it, then what kind of tip do you expect? What goes around, comes around. You don’t care about my money, WHY SHOULD I CARE ABOUT YOURS?
“I understand your point, but the server is only at fault if it is in their control. If it is a computer error, then take it up with management because THEY are responsible for the correct prices IN THE COMPUTER.”
This person does NOT UNDERSTAND that finding a price on the check that doesn’t match the menu price is in the **CUSTOMER’S** control, so it IS DEFINITELY IN THE SERVER’S CONTROL to CATCH AS WELL. I mean seriously, I don't work there even and if I can take a menu, make sure each price on my check matches the price the menu, WHY COULDN’T THE SERVER DO THE SAME? It IS IN THEIR CONTROL 100%! The server doesn’t put the prices into the computer, but the server can take NOTICE if the prices on the customer’s check do NOT match the prices on the menu. If the server would find an overcharge, that is when the server would go get their manager to fix the situation ************BEFORE************** it becomes the CUSTOMER’S PROBLEM. This way, when the customer gets their check, they are NOT OVERCHARGED, because the CARING server, made sure they were charging the customer correctly. The server didn’t put 100% trust into a computer or their manager. They made their own destiny by making sure the customer did NOT get handed an overcharge.
My entire point of this blog is that I am TIRED of getting overcharges and a lot of servers do NOT feel it’s “THEIR” fault when the price on the menu doesn’t match the computer when an overcharge of that nature happens. I want servers to start realizing what really IS in their control and QUIT BLAMING the managers as well as the computer, when THEY can start doing something about it from GETTING TO CUSTOMERS! THEY CAN ALWAYS PREVENT ANY TYPE OF OVERCHARGE FROM GETTING TO THEIR CUSTOMERS. If they say they can’t, they are LYING, LAZY, AND THEY JUST DO NOT WANT TO ADMIT THEY **CAN** MAKE AN OVERCHARGE NOT GET TO A CUSTOMER, BECAUSE THEY ARE ACTUALLY THE PERSON CHARGING THE CUSTOMER AS WELL AS THEY HAVE A VERY EASY WAY OF CHECKING THE PRICES COMPARED TO A CASHIER.
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"if it takes ya 10 minutes just to order something, consider ordering something else or eat elsewhere or eat at home. It really isn;t attractive,"
WHO CARES? Seriously, if you are in that much of a rush, why didn't you just STAY THE HELL HOME!
They're not apologizing for upcharging, because you're making a big deal over 4 fucking cents. You're batshit crazy. Especially because you fucking recorded all the times this happened over like 5 years.
Julia Baker
"They're not apologizing for upcharging, because you're making a big deal over 4 fucking cents."
I have had 2 times a 4 cent overcharge on a price, a 2 cent overcharge, 30 cents overcharge, etc. ***NONE**** of those servers pulled their own money out their own pocket, NOT A ONE, NOT A ONE!! If they would have, their tip would have been A LOT MORE because we wouldn't have had to wait to get the check fixed. They were so selfish I mean really 2 cents and the waitress couldn't pull that out of her pocket since servers are required to carry change banks, get real?? I mean she could have given me a nickle if she didn't have the coins. Since she apologized, she got 15%, but would have gotten 25% if she would have given her own money. See, the reason why this happens, NOBODY CHECKS the prices on the bill against the menu. So this wasn't a "mistake", but laziness and uncaring on her part. I should have stiffed her just like some others I had in the past, but since she was nice boxing up my food, so I let it slide, but it just really pisses me off that servers AREN'T TRYING THEIR BEST. It was our first and only time at that restaurant. What it was that the eggs were $1.49 a piece, so I got 2 of them. On the bill was $3.00 for them. I told her that on the menu it had $1.49 for 2 which is $2.98. It's not my job to check every price, that's my server's job to charge me correctly no matter WHAT they have to do to get it. Our money isn't below the server's money, although most servers think their money is only important and not ours. The 4 cents ones were $4.95 instead of $4.99 on a margarita that I ordered exactly off the menu. First waitress apologized, so she got 14%, second person a waiter, he didn't apologized, got stiffed.
They should be apologizing since ***THEY*** COULD HAVE CAUGHT IT ****BEFORE*** ME. So it's OK to ***STEAL FROM EVERY CUSTOMER***??
So when you go into a grocery store and pay with cash, you wouldn't say something to clerk if they owed you "CENTS?" GET REAL YOU LIAR! You would ask for it back since most people go every week to the store usually for at least milk or bread or something. Do you realize how much money you would be stolen from if you didn't get your change back EVERYWHERE you'd go in terms of "CENTS", huh?
Once, I ordered at Domino's over the phone and went to pick it up. I used a competitor's coupon of $8.99 for a large pizza. I also ordered bread sticks at the time were $3.99 a piece ordered 3 orders of them. Subtotal before tax was supposed to be $20.96, but was $21 plus tax BEFORE I paid. I told them that amount was wrong when I got there. Turns out, the LAZY order taker decided to ROUND EACH PRICE so he wouldn't have to press more buttons. I reported this since it's THEFT INTENTIONALLY to be lazy over the 4 cents. I got sent a ***FREE LARGE PIZZA OF MY CHOICE***.
So while you don't care about 4 cents, I will be enjoying free $10(normal amount for a large pizza). You will be the SUCKER that tips on top of the 4 cents and gets stolen from TWICE!
It's a BIG DEAL since it **IS** INTENTIONAL not to compare the menu prices to the check prices. It's just like not studying for a test. It's not about the 4 cents you stupid idiot, it's the **PRINCIPLE** of it that the servers are TOO LAZY AND SELFISH to do the job correctly. They only care about THEIR MONEY ONLY as if theirs only counts that we have to "BOW DOWN" to it like it's more holey or more important than ours is. It's *EQUALLY* as important. I don't care if it's one cent or one dollar, stealing is stealing. It's not mistakes that they actually grabbed a menu and went $6.99 sandwich on the menu and went $7.29 on our check and saw it(this happened at a Fox and Hound. The waitress didn't apologize even though **SHE COULD HAVE FOUND THE ERROR.
Continued next post:
Julia Baker
I don't see not ONE server take "CENTS" out of THEIR OWN POCKET, so THEY LOVE THEIR PRECIOUS "FUCKING" FOUR CENTS JUST AS MUCH AS WE DO SELFISH STUPID IGNORANT BITCH!
They are making a big deal by not just giving us a nickle for the 4 cents(it has to be 10 cents overcharge to even get taxes figured into the total). Servers have change banks on THEM. So there's no reason not to just say "Here is a nickle so you don't have to wait to get it fixed." Instead, the FUCKING SELFISH ASSHOLES over the "CENTS", even 2 cents. I mean really.
One waiter one time kept 31 cents change and only gave me back a 5 dollar bill from a check that was $34.69 that I paid with (2) 20 dollar gift certificates. I found that to be presumptuous of him. It WASN'T "HIS" money YET, it was my money. Instead of $4.50 we were going to leave, because his service sucked even before that, he got stiffed all because he STOLE from us. Did we see the waiter decide to give OVER the amount like $6 meaning, 69 cents would have been his to give? NO. Did we see him give 2 quarters making him only giving 19 cents to us from his pocket? NO, he cared about HIS 19 PRECIOUS CENTS, so WHY CAN'T WE DO THE SAME SELFISH BITCH, HUH? He was SELFISH, SO WE WERE SELFISH BACK THE ***EXACT WAY HE TREATED OUR MONEY** LIKE DIRT! He was very selfish. He should have just gone to the bar to get the change or kept some rolls of change on him in his apron pocket. If he would have given us 30 cents and not 31 cents, he would have gotten stiffed. There's no way he just MISSED 3 coins. It was VERY INTENTIONAL STEALING. If I don't have the 25 cents let's say I need at a store, they aren't going to sell me that item and you know it.
"You're batshit crazy.
NO, YOU ARE to not **CARE** ABOUT THE MONEY YOU EARN! You are a stupid and lazy person to let people steal from you INTENTIONALLY.
As I said before, you are at let's say McDonald's pay with cash, if you are owed 4 cents, you would say something if they didn't give you the 4 cents, don't lie now stupid bitch!
>Especially because you fucking recorded all the times this happened over like 5 years.>
WHY does that make someone crazy to have ***FEELINGS*** that it STILL HURTS my feelings to see that people are UNCARING ASSHOLES and then expect you to feel sorry they only make $2.13/hr. Shouldn't the caring of money be **EQUALIZED* between server and customer?
Also, it's not just been 5 yrs, this has happened at least more than 10yrs or so.
I recorded it, because it hurts my feelings that they didn't **CARE** about our money and then expected us to **CARE** about theirs? IT'S UNEVEN. It's supposed to be that you care about me, I care about you, when it comes to serving. WHY should the server's money be holier than thou as if it's somehow "BETTER" than anyone else's money, huh?
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Julia Baker
It hurts also that a lot of them did not even say they were sorry and blamed it on like the computer or the menu when they know they can **READ** numbers and compare numbers on a piece of paper. If they can know if they won the lottery, they can notice this. Seriously, ask a 6yr old to match numbers or even a 3yr old to match shapes of numbers. ANYBODY can do this, YET, the servers are SO FUCKING SELFISH! WHY DOES THE SERVER'S MONEY ONLY MATTER??? THAT'S NOT FUCKING FAIR! FUCK SERVERS THAT DON'T CARE ABOUT THE CUSTOMER'S MONEY! They deserve a stiff honestly. I am so SICK of finding this. I recently went on vacation in June and had a wrong price. It turns out, the manager said the waiter rung up the DINNER price and it was 20 cents. The waiter did not apologize, just thanked me for showing him. I stiffed his ass. He only had THREE items to check and it would have taken him like 20 seconds to have caught his OWN MISTAKE and he didn't even TRY. My burger that was wrong was $11.65, but was charged $11.85. He didn't take a quarter out of his pocket. He ONLY cared about his money. SO FUCK SELFISH ASSHOLES like that. Then to not apologize, I don't understand that? When I served people at a donut shop/diner back in 1998-2002 off and only a little over 2yrs worth, I ALWAYS said I was sorry when I messed up even for NO TIP like drive-thru even. I was nice and had a HEART. These assholes are just INTO THEMSELVES.
You don't understand that servers want you to feel sorry "I only make $2.13/hr" sob story and then do shit like this. You don't care about my money, WTH should I care about yours? For some reason, servers think THEIR MONEY IS THE ONLY MONEY THAT COUNTS ON THIS EARTH! Then servers want sympathy, but aren't willing to put any **EFFORT** into making sure their customer's money is right on the check.
When I see there is **EFFORT** and apologies, I do tip something such as 10% or something, depending on the amount of the overcharge as well, but when I see there was NO EFFORT, NO APOLOGIES, I stiff for this. I want them to **CARE** about my money just as much as they want **US TO CARE ABOUT THEIR MONEY***. Remember, by LAW we don't HAVE TO TIP in a party of 2. I don't have to tip or feel sorry the server only makes $2.13/hr. I don't. I don't have to tip anything, so if you care about me, I will care about that you only make $2.13/hr. If you don't care about my money, WHY SHOULD I care about yours? WHY can't it be EQUAL? Would you want to serve a person that wanted a lot of modifications and you did everything they wanted, told you that you did wonderful job, then tipped you $2 on a $50 check or even $5 even? NO, so WHY can't you see it that we want a server that will *CARE* about us just as you want us to *CARE* you only make $2.13/hr. You wouldn't want to serve someone like that, well I don't want someone to serve me that doesn't care about my money. SAME THING! Everyone wants people to care about their money. The difference here is, it's not *EQUALIZED* when it comes to the server part as far as people like us that have tipped 25%-30% and upwards for wonderful service. All they care about is themselves.
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Julia Baker
As I said before, they are MAKING ********JUST AS BIG OF A DEAL ABOUT CENTS BY NOT JUST HANDING US A NICKEL OR QUARTER OR WHATEVER OUT OF THEIR OWN POCKETS*******. You don't see that? They are making a big stink to have to get a manager and fix it when they could save lots of time, get a much bigger tip that they showed they weren't selfish and cared to save their OWN "CENTS" because they don't want someone to leave them nothing. Just like the waiter that decided to not give us OUR CHANGE of 31 cents. If he didn't care about "CENTS", he would have given us 2 quarters and called it done. 19 cents, was it worth getting stiffed and reported to the manager for stealing? NO, it wasn't. Was it worth having to get the 31 cents from the bar and getting left not even a penny? NO. He was selfish to decide to not return **ALL OF OUR CHANGE***. He tipped himself and that's stealing. You can't legally do that. He should have gotten arrested and fired. That was just pure intentional doing because he was TOO LAZY to do his full job and was too selfish as well as entitled to think we'd leave him the change for sure. If a server is too lazy to get change, you can give over the amount. It works pretty well since most people DO notice and give a bigger tip because of it. They usually don't stiff someone when someone is being extra generous such as if he would have given us $6 in change instead of $5.31. Sure the 69 cents was his, but he would have gotten it back and much more. If he would have done that, I would have just left the $6, because that in-of-itself would have made up for the rest of the crummy service we had. Instead, his "CENTS" was precious to him to make sure he didn't get it stolen. Even when he went to get it. He could have given us a little over to make up for it like 50 cents instead(19 cents would have been his out of the 50 cents total), but you see, he made sure he gave us *EXACTLY* 31 cents. So he made a BIG DEAL in my opinion over 19 cents by not giving us 19 cents for free for our inconvenience since this was HIS INTENTIONAL LAZY DOING. So you see, you say I am making a big deal over cents, SO DO ***************EVERY FUCKING SERVER THAT WORKS AT RESTAURANTS****** when it comes to their money. SO STFU, because you servers out there are HYPOCRITES! You all make big deals about cents. WHY is our big deals about cents different than yours as servers, huh?? They make JUST AS **MUCH** of a deal as we do. You don’t see that STUPID IDIOT, HUH?? They don’t care about money, WHY should we care about theirs?
They are making "BIG DEALS" out of "CENTS", WHY WE CAN'T??????? They are SELFISH UNCARING LAZY ASSHOLES! I couldn't imagine serving someone and not **CARING** if I overcharged them or not. It's just mean even for no tip I never done that before.
It's "capisce," sweetie, not "kapeesh."
(I know this is super old, but I got nothing better to do at the moment and I love you so much I just can't hold myself back).
Marshmolotov
"It's "capisce," sweetie, not "kapeesh.""
So what if I didn't spell it right if you knew what I meant?
"(I know this is super old, but I got nothing better to do at the moment"
Well, do you see my point that the server can see the wrong price BEFORE the customer and get it fixed WELL BEFORE check time, huh? Do you see that if they don't care about my money, WTF should I care about theirs? Do you see how servers feel their money is ABOVE ours as if they are holier than thou just because they only make $2.13/hr they feel they can be SELFISH to ONLY CARE ABOUT JUST THEIR MONEY and NOT EVER ABOUT THE CUSTOMER'S MONEY?
We have had a restaurant we go to frequently this year on the same item, THREE times had a wrong price of 50 cents overcharge from 3 different servers, yet they all found time to doodle and write crap on the check to their tip points, but had ZERO TIME for our money, JUST THEIR MONEY. It's not the customer's responsibility to check every price as they aren't earning a tip, the SERVER IS. We aren't an employee of the company, so if I can see it, so can they. They act like they are illiterate or blind blaming the computer or new menus aren't out yet excuse. If the customer is given a certain price, then that's the price they are supposed to honor by LAW. The server should not have to be trained to check the prices since it should come from their heart to care about someone else's money they want that person to give them money VOLUNTARILY, yet, they don't EVER check it. It doesn't even take a long time if it's not a big check. If we have 3 or 4 items, how long do you really think it takes to check 3 or 4 items? Honestly, 30 seconds to a minute at most. As I said, they find the time to draw smiley faces, write "thank you" and other crap on the check, but have NO TIME to make sure what they are charging you which is WAYYYY MORE IMPORTANT if it's correct or not. They are super SELFISH and then wonder why they either don't get a tip or a very small tip, it's like WELL LOOK AT HOW YOU TREATED YOUR CUSTOMER'S MONEY LIKE DIRT, SO WHAT GOES AROUND, COMES AROUND!EQUAL/EQUAL FAIRNESS of the way they treated our money. It is only fair. They only do the doodling to get higher tips. They don't do it because they really give a shit about the customer. If they did give a shit, they'd check the prices on the check against the menu and NOT waste the customer's time doodling on the check. There's no need to waste the customer's time, yet they do it all the time and then claim they'd have no time to check the prices. Well, why did they have time to draw hearts and smiley faces with writing "Thank you" and their name? They found time to do that, they should have found the time to CARE about the money of the person they want money from. DUHH, that's COMMON FUCKING SENSE, yet they are TOO STUPID to know WHAT THEIR JOB IS TO ******CHARGE THE CUSTOMER CORRECTLY***! I am really tired of going through this crap.
You know what? I have gotten overcharged. $50 on a $5+change bill. It was a manual register. She accidentally hit the 5 twice and the charge went through before either of us saw.
You know what I did? I pointed out the mistake. She didn't apologize - she was obviously too flustered and embarrassed and forgot - and she got the manager to refund the $50.
I tipped her $5. Because I'd already intended to, I'd had a nice time, the overcharge was just a mistake, and I'm not an unforgiving cunt.
Wow, server-blaming, name-calling, obsessive histrionics, and now blatant misogyny. You are quite the card!
Stop with the Pavlov comparison, it's not accurate to this situation. Pavlov's experiments were intended to explore and manipulate innate, instinctual reactions. Not tipping a bad server is merely a consequence of the server's action. Wiggling a fiver in the air isn't going to get a flock of drooling waiters to your table.
And return rates for people who have gone to jail are astronomically high. You're more likely to end up back in jail than to stay out.
How long did it take you to return those sodas? You made $0.20 returning them. I'll go ahead and average five minutes for the whole trip and not include gas/transport expenses. It was probably longer than that, but I'm being generous.
0.2 * 12 = $2.40/hr. So, you value your free time at $2.40/hr.
Now you have an accurate baseline in order to calculate your compensation when servers make a mistake on your order! You're welcome! And I'm sorry. You should probably value yourself a little more.
Marshmolotov
"You know what? I have gotten overcharged. $50 on a $5+change bill. It was a manual register. She accidentally hit the 5 twice and the charge went through before either of us saw. You know what I did? I pointed out the mistake. She didn't apologize - she was obviously too flustered and embarrassed and forgot - and she got the manager to refund the $50. I tipped her $5. Because I'd already intended to, I'd had a nice time, the overcharge was just a mistake, and I'm not an unforgiving cunt."
While the overcharge was a mistake in your case, the NOT SAYING SHE WAS SORRY WAS FUCKING MEAN AND HATEFUL, SO BECAUSE SHE WOULDN'T HAVE APOLOGIZED, I WOULD HAVE STIFFED HER SINCE SHE WOULD HAVE BEEN NOT NICE.
I ONLY FORGIVE people that apologize. People that don't, fuck their money if they don't care about mine.
You are the stupid fool that still tipped anyway to an asshole cunt that did not be nice enough to apologize to you for a large overcharge like that.
I cannot believe you forgave someone that did not say they were sorry. That just boggles my mind to see you be nice even though she was a complete asshole to you.
Marshmolotov
"Stop with the Pavlov comparison, it's not accurate to this situation."
It sure is. An incentive is an incentive. If you give someone an incentive to do something, they will more likely change their ways. It's COMMON SENSE!
Marshmolotov
"How long did it take you to return those sodas? You made $0.20 returning them. I'll go ahead and average five minutes for the whole trip and not include gas/transport expenses. It was probably longer than that, but I'm being generous.
0.2 * 12 = $2.40/hr. So, you value your free time at $2.40/hr.
Now you have an accurate baseline in order to calculate your compensation when servers make a mistake on your order! You're welcome! And I'm sorry. You should probably value yourself a little more. "
Gas and mileage doesn't count since I was going to the store ANYWAY IDIOT! The only thing I lost was my time. The thing is, for me, it's like a 2nd job to save money. I cannot do it that much anymore since Walmart as of July 17, 2017 stopped price matching. I still can price match at Target though, but they don't have a lot of the things I do buy, just some. I also pass by 2 Target's on the way home from work so it doesn't cost me any more gas, just my time.
The money savings is worth it, because I am not doing something I enjoy anyway when I am at the store, it's a chore. It's very different when you are out to eat, because you aren't doing a chore then.
When I was doing the price matching all these years at Walmart, I would always be mad at myself if I didn't return an item, because if I could save 20 cents or a dollar or whatever, why not? I mean that's more money to tip with and eat out with, duh. Why pay more for something that you don't have to in the store? If last week you paid $2.50, this week it's $2.00, that's 50 cents savings you miss out on if you don't go return it and buy it back. Why would I miss out on that savings, huh? I don't value my time during a chore, I value it during doing things that aren't chores like eating out.
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