Sunday, October 7, 2007

SERVERS ARE RESPONSIBLE FOR OVERCHARGES OF ANY KIND

It seems today a lot of servers think they are NOT responsible for a menu price not matching the check price when it's check time in restaurants, which is NOT TRUE. The fact is, my server can take a menu and verify each price that is listed. A lot of restaurants do NOT list their soft drink or tea prices and a lot do not list their alcohol prices. Some restaurants even have happy hour prices, so there are no prices to check for alcohol during that time even though a particular restaurant may have their alcohol price listed.

Some people may say I would blame a cashier at a grocery store, but that is 100% TOTALLY DIFFERENT. The cashier would have to physically go to each shelf BEFORE they would scan each item. A store has much more items than a restaurant has. A store has changing prices very often, sometimes weekly compared to a restaurant which changes their prices maybe every few months or as very little possibly as once or twice a year. Also, the cashier at a store DOESN’T have a paper that lists only about 100 items or less even, to check the prices. Stores have thousands of items. So my point is, I don’t blame a cashier in a store for a price that doesn’t match the shelf price, because they do not have a list of prices like a restaurant provides. Even if a store did, what price matters is what is on the actual shelf. Also, the cashier isn’t working for tips, so WHY should they care about the customer’s money? My point is, when it comes to servers charging customers in restaurants, THEY are 100% RESPONSIBLE FOR WHAT THEY CHARGE A CUSTOMER, which a cashier in a store is NOT. If anything, the cashier has no idea what the price is before it is scanned and they cannot go to each shelf to see what the price is of each item, because that could take up to 10 minutes just for 15 items, probably more time even.

If the customer can take a menu and make sure they are charged correctly, SO CAN MY SERVER! I understand my server has sometimes 4 other tables to deal with, but you have to EARN your tip by caring about your customer’s money by not making the CUSTOMER do something you COULD have done.

http://www.chilis.com/menu/print_menu.asp?Unit_ID=001.005.0647&tierID=62&menuType=Dine+In

Take this menu for instance.

Let’s say this is for a party of 2:

SOUTHWESTERN EGGROLLS - $7.29
BACON BURGER - $7.29
CRISPY HONEY-CHIPOTLE CHICKEN CRISPERS - $8.99
2 Cokes
CHOCOLATE CHIP PARADISE PIE® - $5.29

Let’s say the price on the check after my server has printed it out has:
BACON BURGER - $7.99.

Just because the price isn’t correct in the computer system doesn’t mean my server isn’t responsible for charging me correctly. Sure, you can fault the managers and owners at first, but honestly, the person that is charging me is the person to blame 100% for it getting to the customer. Tips are supposed to be EARNED by preventing an overcharge from getting to the customer. The server should EARN their tip by making sure they are charging their customer correctly.

Some servers feel it’s not their fault, because the computer has that price. It IS their fault, because by my server not comparing the menu prices with the check prices of each item except for the cokes which are not listed, it makes the CUSTOMER have to compare the menu prices of the items with their check. If the customer can easily do that, WHY can’t the server? I should be able to trust that my server charged me correctly. I also feel, HOW can you call this situation a true “MISTAKE” if you haven’t attempted to make sure the prices are correct that you are charging? I wouldn’t call this a “MISTAKE” honestly; I would call that pure LAZINESS and BEING UNCARING about your customer’s money. I feel you want your customers to tip you well, so WHY would you not care if you aren’t charging the customer correctly?

Lots of people on one of my blogs on another site said things like this:

"And how exactly is a computer error a servers fault?”

My response: The server can take a menu(could even be a to-go menu even if the restaurant has to-go menus) and compare each price on the menu with the check price. The computer price doesn’t count. What counts is what price the CUSTOMER is presented, just as when you are shopping. The differences are when a person is in a store, the cashier doesn’t have a list to verify the prices, the prices change weekly sometimes, and the cashier would have to go to the shelf to find out the price as well as when they actually SCAN the price, they do NOT know BEFOREHAND what the price is considering the cashier would have to go to each shelf to find out each price which would be insane to do. When you have a menu though, you have a way to verify what you are charging me. Usually restaurants don’t change their prices every week or even every month. There are no prices on shelves either to verify, which means it makes verifying a LOT EASIER by having a list of prices, which stores don’t.

"If something is inaccurate by a couple of cents, surely you can't blame the server."

Of course I can, because if the customer can grab a menu and make sure they are charged correctly, so WHY can’t my server do the same? They seem to also claim they don’t have time, which is BS. It doesn’t take a whole minute even to verify let’s say around 7 items. If the party is large, sure, if it’s like 20 items, it may take a couple of minutes. I feel if the server wants a good tip, they HAVE to care about their customer’s money, otherwise HOW can they expect their customer to care about theirs? A tip is EARNED, NOT A RIGHT! You earn it by NOT stealing from your customers, which by not even attempting to TRY not to overcharge the customer, you in fact INTENTIONALLY overcharging someone, which IS STEALING. If you don’t try, it’s NOT A MISTAKE, NO MATTER WHAT WE ARE TALKING ABOUT.

It’s very simple to compare the prices on the menu with the check prices. It’s not that difficult and honestly, if the party is small like a party of 2, it wouldn’t even take a whole minute. It would, at the most take around 20-30 seconds. Since my server is the person that is CHARGING me, they have the POWER to notice an overcharged item BEFORE I do and get a manager to FIX IT. There’s NO REASON to be uncaring and lazy not to verify the prices. My server should EARN their tip by caring about MY MONEY, NOT JUST THEIR MONEY. It’s like if you can’t take 30 seconds or less to make sure you aren’t stealing from me, then I can’t take 2 seconds to give you a good tip. It shouldn’t be on the CUSTOMER to have to verify each price of each item on the menu they ordered. WHAT is a tip for then, if my server doesn’t care about my money?

If my server can READ, they can make sure each price is correct that is listed. As I said, MOST menus do NOT list soft drink or tea prices. A LOT of menus also do NOT list their bar drink prices. Sure, there are SOME restaurants that do list their drink prices, but A LOT don’t. In the example above, my server would have only had to verify 4 prices. That’s truly not too much to ask I feel. Obviously, a party of 10 would take a while, but honestly, I feel if I served a party of 10, I would be extra careful to make sure I wouldn’t be undercharging as well with that many people all at once to deal with. My husband and I have been undercharged MORE than we have been overcharged.

"If it is a computer error, then take it up with management because THEY are responsible for the correct prices IN THE COMPUTER."

This person states that the manager is responsible, but if you think about it logically, the manager is NOT the person actually “CHARGING” me, it’s my SERVER that is. The manager is NOT handing us our check. The manager is at first responsible for why it happened to BEGIN with, but you CANNOT blame the manager for the ***CUSTOMER*** getting the overcharge, because that responsibility is on the server. The server is responsible for charging the customer correctly no matter what they have to do to make sure the check is correct. A good tip is for my server’s effort to make sure I do NOT get overcharged.

"If you are overcharged by 4 CENTS, blame it on the computer."

Another person states blame it on the computer. We human beings are truly SMARTER than a computer and can notice mistakes. Just as when we write “your” and “you’re” spell check will NOT know we didn’t write the correct word, it’s the same type of situation. You make your own destiny. If the computer is wrong, that DOESN’T mean you have to put 100% TRUST into a machine. You have a BRAIN, USE IT! My SERVER is the person charging me, so MY SERVER is RESPONSIBLE, NOT a MACHINE. A machine did NOT actually “HAND ME MY CHECK.” The manager doesn’t hand me my check either, so eliminate the manager as well.

“The waitress isn't charging you. The restaurant is charging you - the waitress only brings you the bill.”

Another person states the “Restaurant” is charging me, well if this person feels that way, tell that to their phone bill company if they get overcharged, because it’s an actual **HUMAN BEING** that is CHARGING a person, *NOT* a company.

Also, the server doesn’t just bring you the bill. They actually PRESS the BUTTONS as to what you have ordered. I had a waitress one time bill me for a salad without an entrée price which was $3.50 instead of “WITH” an entrée when I DID order an entrée. The salad was supposed to be $1.99. My husband and I have also been overcharged by the SERVER adding an extra item on the bill, whether done on purpose or by accident, it was the SERVER’S fault they pressed the wrong button, NOT the company’s fault. Also, we have had 3 times overcharges that were different amounts on our credit cards. 2 of those servers rung up the wrong tables on our credit cards.
It wasn’t the RESTAURANT that charged us; it was the SERVER who charged us.

“And if her manager writes up the bill, it's not illogical to assume that the guy in charge is going to do his damn job.”

Since when would a MANAGER write up someone’s bill? Even if they did, managers make mistakes too and the server CAN CATCH IT BEFORE THE CUSTOMER RECEIVES IT. The manager isn’t making the tip, so he or she doesn’t CARE.
The SERVER is responsible for charging the customer correctly.

“You do realize that it is possible and also happens a lot that a restaurant, who is raising their prices, will update a computer system before they update their menus--specially in chain restaurants where the computers are updated en mass throughout the entire network of stores. It is the Manager's duty, then, to change the menu inserts--not the server. Most of the time the servers aren't even informed of the changes until after the system is changed because most chain restaurants do not have regular staff meetings. So, if anything, it's the management's fault, not the server's.”

Just because the menu isn’t updated with the computer system, DOESN’T mean the SERVER cannot check the menu with the check just as a CUSTOMER COULD. If I can do it, SO CAN THEY. There’s NO EXCUSE FOR THAT, EVER! The manager is NOT at fault for the customer receiving an overcharge, because the SERVER is charging the customer as well as handing the customer their check. The manager is NO WHERE AROUND, so HOW CAN ANYONE BLAME THE MANAGER? Sure, initially, yeah, the manager was at fault, but the SERVER can use his or her brain to make sure it DOES NOT GET TO THE CUSTOMER BY COMPARING THE CHECK PRICES WITH THE MENU PRICES.

Also, the server doesn’t have to be informed of any price changes, because the server should be on top of that by double checking the menu with the check. If the customer can do this by discovering they are overcharged, the server sure can.

“The server has no control over the pricing whatsoever and cannot change them even if there is a mistake. A manager must do that. It is not the server's responsibility to enter the prices into the computer, if that is how the restaurant in question handles charging customers. Therefore, if the price is incorrect, it is not their fault.”

They may not have control over the pricing of the restaurant, but they DO have control if it’s the wrong price as far as charging me incorrectly by not going to the manager to tell them it’s wrong and the manager ends up changing it.

A manager must do it, but the SERVER can take the RESPONSIBILITY to TELL THEIR MANAGER BEFORE IT GETS TO ME.

It is NOT the server’s responsibility to enter the prices correctly, but it IS their job to *************CHARGE************** ME CORRECTLY, therefore, if they have to double check the check against the menu to make sure of that, that is what they have to do.

If the prices are incorrect, it’s THEIR FAULT if they are making ME notice it. It should NOT be the CUSTOMER’S RESPONSIBILITY to have to make sure they are charged correctly. THAT IS THE SERVER’S RESPONSIBILITY. You have to remember WHO WORKS AT THE RESTAURANT. The customer SHOULDN’T HAVE TO LIFT A FINGER TO DO A DAMN THING. That is WHY the server is responsible for noticing an overcharged price that does not match the menu, because the tip is for the server caring about the customer’s money and doing the job of charging the customer correctly.

If the prices are incorrect, my server can tell their manager and get it fixed, so when I get my check, the price is correct. My server’s job is to CHARGE me correctly, so if they have to put some EFFORT to do that, so be it. It should NOT be on the CUSTOMER to have to double check each price they are charged against the menu. The server shouldn’t be putting that type of responsibility on the customer they want a tip from. If they want a good tip, they should CARE ENOUGH about their customer’s money to RECEIVE A GOOD TIP. WHY should a customer care about their server’s money, if the server doesn’t care about THEIR MONEY?

Shouldn’t the customer be able to TRUST their server is charging them correctly?
You cannot blame the manager, because the manager is NOT the person that actually is charging me, MY SERVER IS!

“We can easily and quickly check to make sure the items are correct, but we do not..DO NOT have time to check them TO THE PENNY.”

If they didn’t have the time, A LOT of servers wouldn't write “THANK YOU” and sign their name on the checks. They have time to do that to think of their “TIP POINTS” according to this link:
http://www.solodining.com/tipfor-service.html(%22write "thank you" on your check — think, "obligation kicks in."", but yet, they claim they have NO TIME to make sure you are charged correctly. THEY HAVE TO MAKE TIME. THEY DO HAVE THE TIME IF THEY CARED ABOUT THEIR CUSTOMERS. In the example above from Chili’s, literally it would take about 20 seconds at the MOST to double check the prices against the check for a party of 2. It’s NOT that time consuming as what you would think. It takes about 5 seconds to write the “thank you’s” smiley faces, their names, etc. on the checks, which wastes at least 5 seconds for each party they serve. If they have time to do that, they DO HAVE the time to make sure you are charged correctly. HOW can a server expect to get a good tip if they are showing they do NOT CARE about their customer’s money by making sure they aren’t overcharged? Working for tips, means putting the MOST EFFORT YOU CAN TO GET A GOOD TIP.

Also, some servers waste valuable time making chit-chat instead of making sure they are charging the customer correctly. That’s time they could have been double checking the prices on the menu against the customer’s check as well. If the server has time to chit-chat, they have the time to make sure the customer is charged correctly.

I feel you should MAKE THE TIME. You have the time IF YOU WANT TO MAKE THE TIME. That’s BS that you don’t HAVE TIME. You make TIME for your customer to care about THEIR MONEY. You want them to care about your money, don’t you, when it comes tip time?

If you truly feel you do not “have the time”, because you don’t want to take the time, then when it comes tip time, do NOT blame the customer for leaving a low to nothing tip for NOT taking full responsibility for what you overcharged the customer. Don’t blame the customer for not paying you or paying you well for not caring about their money. Finding a price on the customer’s check that is higher than what is presented on the menu, is ********NOT********** THE CUSTOMER’S RESPONSIBILITY TO FIND THAT. If you make the customer do it, then what kind of tip do you expect? What goes around, comes around. You don’t care about my money, WHY SHOULD I CARE ABOUT YOURS?

“I understand your point, but the server is only at fault if it is in their control. If it is a computer error, then take it up with management because THEY are responsible for the correct prices IN THE COMPUTER.”

This person does NOT UNDERSTAND that finding a price on the check that doesn’t match the menu price is in the **CUSTOMER’S** control, so it IS DEFINITELY IN THE SERVER’S CONTROL to CATCH AS WELL. I mean seriously, I don't work there even and if I can take a menu, make sure each price on my check matches the price the menu, WHY COULDN’T THE SERVER DO THE SAME? It IS IN THEIR CONTROL 100%! The server doesn’t put the prices into the computer, but the server can take NOTICE if the prices on the customer’s check do NOT match the prices on the menu. If the server would find an overcharge, that is when the server would go get their manager to fix the situation ************BEFORE************** it becomes the CUSTOMER’S PROBLEM. This way, when the customer gets their check, they are NOT OVERCHARGED, because the CARING server, made sure they were charging the customer correctly. The server didn’t put 100% trust into a computer or their manager. They made their own destiny by making sure the customer did NOT get handed an overcharge.

My entire point of this blog is that I am TIRED of getting overcharges and a lot of servers do NOT feel it’s “THEIR” fault when the price on the menu doesn’t match the computer when an overcharge of that nature happens. I want servers to start realizing what really IS in their control and QUIT BLAMING the managers as well as the computer, when THEY can start doing something about it from GETTING TO CUSTOMERS! THEY CAN ALWAYS PREVENT ANY TYPE OF OVERCHARGE FROM GETTING TO THEIR CUSTOMERS. If they say they can’t, they are LYING, LAZY, AND THEY JUST DO NOT WANT TO ADMIT THEY **CAN** MAKE AN OVERCHARGE NOT GET TO A CUSTOMER, BECAUSE THEY ARE ACTUALLY THE PERSON CHARGING THE CUSTOMER AS WELL AS THEY HAVE A VERY EASY WAY OF CHECKING THE PRICES COMPARED TO A CASHIER.

615 comments:

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Jennie said...

I understand your concern on that matter and I also understand that you feel someone else is responsible for the mistake. But if you want to place blame make sure you understand the situation the server is in. Put yourself in there shoes. Many of them, like me, go to school 18 hours a week, have another job that consumes 20+ hours a week, and work at restaurants occasionally for a little extra cash. The restaurant I work at, I am only in once a month at most. It is more important to me that my guests are happy and that their food is good than if the check says exactly what the menu said. I am a very good server and have probably one had 1 complaint in the over two years that I have worked in a restaurant. I am also a behavior therapist and in being such a person I have a large amount of patiences. But if someone were to blame me for that kind of mistake I would honestly be shocked. As servers, we don't enter the price into the computer and we are required to know the prices of all the dishes that are available on our menu. I understand that if there is a gross mistake on the check, as in a server charges you for the wrong meal, but if there is a $.50 discrepancy between the menu and the computer why would you even be worried. Prices change and often prices change without the knowledge of the survey. And honestly, you would be surprised and how many things there are within a restaurant to know the price of. I work in Italian restaurant and many times people not only ask for what is on our menu but they also ask about catering information, ingredient prices, and family size orders. I am sorry but I will NEVER remember all of that for the one night a month that I am in the restaurant. If as a customer you feel that the price that is on the check is different from the price that was on the menu, I'm sure if you politely suggest it to the server they will be more than happy to fix the error and return it to you quickly. Assuming it is there fault and they should know the price of everything on the menu is only going to get you upset every time you are at a restaurant. If you don't want to leave angry about the service you received somewhere, do their job for a month and then tell someone how to do it better. I think you might be going a little over board with this one.

See_Em said...

As a server for going on seven years I have to say this. On an average busy shift I will wait on around 50 to 60 people. If I were to check prices on the computer and compare it to the menu this would greatly reduce my guests satisfaction because it would take time out of me taking care of you.(Keep in mind we have a 19 page menu and over 200 items) I can understand if I accidently charged you for a bottle of wine instead of a glass of wine, but a charge under $1.00 is no big deal.

Springs1 said...

see_em
"but a charge under $1.00 is no big deal."

That's because you don't care about your money. HOW would you feel if a busser stole a 50 cents EACH SHIFT? Wouldn't that add up? It's A VERY BIG DEAL WHEN A SERVER STEALS FROM ME. If they can prevent it, they should, because they want the customer to care about their money when it comes tip time. You don't care about my money, I don't care much about yours. It's that simple. Take responsiblity for your own actions. Remember, the customer is NOT YOUR BABY-SITTER to point out errors that you COULD HAVE FOUND YOURSELF!

"If I were to check prices on the computer and compare it to the menu this would greatly reduce my guests satisfaction because it would take time out of me taking care of you.(Keep in mind we have a 19 page menu and over 200 items)"

I would MUCH, MUCH, MUCH, MUCH, MUCH, MUCH, MUCH, RATHER you make sure I am not overcharged than to be as attentive personally. I would say being overcharged pisses me off the VERY MOST when it comes to restaurant mistakes, because it deals with STEALING from customers and them wanting you to pay them for a job NOT well done.

You also act like you have to look through 200 items all the time. Let's say you only have a party of 2. In A LOT of restaurants, NO DRINKS are even put on the menu. Let's say just alcohol is listed but not the soft drinks.

Even if you have altogether appetizer, dessert, 3 different mixed drinks that are listed on the menu, 2 entrees, that's still only 7 items to verify. That's not to bad. I understand if you have a party of 10 it would be a lot, but a party of 10 is like serving a bunch of tables all at one time in a way, so it's really no different than having 5 parties of 2.

My point is, if you don't verify what you are charging, then how do you know you aren't overcharging someone or undercharging someone? Maybe you look for extra items or wrong items, I don't know.

I hope someone steals 50 cents each day from you and see how it feels. It's not a big deal to you, but it is to me.

Springs1 said...

jennie
"Many of them, like me, go to school 18 hours a week, have another job that consumes 20+ hours a week, and work at restaurants occasionally for a little extra cash."

Ok, their personal lives have NOTHING to do with their performance on their job. If you can't handle it, DON'T WORK THERE! Work as a cashier at McDonald's instead or a cashier at a video store like Blockbuster. Those are less stressful jobs than being a server. Heck, A LOT of jobs out there are less stressful than being a server.

"It is more important to me that my guests are happy and that their food is good than if the check says exactly what the menu said."

So in your mind, it's OK to "STEAL" from your customers you serve? You want a tip right? Well if you want their money, WHY wouldn't you care about THEIR MONEY? I've had times where EVERYTHING went well, was going to give 19%-20%, then BOOM, an overcharge. It led to a less than 10% tip, to possibly nothing if I didn't get an apology. You don't care about MY MONEY, WHY THE HELL SHOULD I CARE ABOUT YOURS?

"But if someone were to blame me for that kind of mistake I would honestly be shocked."

WHY, if you are "CHARGING" someone and you work for tips as well as you can yourself just as the customer can that doesn't work there, take a menu and compare the prices on the check that you are charging, that you wouldn't expect that when you are a customer? Wouldn't you expect to be able to TRUST that you are being charged correctly? Do you honestly expect to have to check all the prices on the menu **YOURSELF** EVERYTIME YOU GO OUT TO EAT? Do you honestly feel that's YOUR JOB or the person that YOU ARE PAYING THE TIP FOR? TIPS ARE EARNED, they are NOT A RIGHT(unless automatic gratuity is added due to a large party).

"As servers, we don't enter the price into the computer and we are required to know the prices of all the dishes that are available on our menu."

I NEVER said you did. Just as the cook let's say puts the wrong side dish on my plate, does that mean you have to keep on going with the mistake to the CUSTOMER? OF COURSE NOT, MY SERVER HAS THE ABILITY TO CHECK THE MENU WITH THE PRICES THAT ARE BEING CHARGED ON THE CHECK!

WHO CARES WHO "ENTERS" the prices if the person making the tip can ****TAKE NOTICE OF IT**********BEFORE************ THE CUSTOMER DOES? SO WHAT, intially, the hostess doesn't seat me with utensils, does that mean you are going to be stupid enough to bring me a plate of pasta with NO UTENSILS or TAKE NOTICE OF THAT BEFORE YOU SERVE ME FOOD?

Do you get it's not the FIRST person that's at fault for me receiving the overcharge? It's MY SERVER THAT IS "CHARGING" ME, so they can verify the menu with the check to make sure each price matches that is listed. A LOT of restaurants do NOT list soft drink, tea, or coffee prices. A LOT of restaurants do NOT list their alcohol prices. Some restaurants do not list both. Some restaurants have happy hour during certain times, so in those times, there's no prices to match with the menu.

I would NEVER expect my server to MEMORIZE or KNOW the entire menu. I expect them to *******CARE********** ABOUT MY MONEY, because they want my money when tip time comes. I AM NOT SUPPOSED TO HAVE TO DISCOVER AN OVERCHARGE. That's my SERVER'S JOB to take notice of. My server can take the EFFORT if they wanted to.

"I understand that if there is a gross mistake on the check, as in a server charges you for the wrong meal, but if there is a $.50 discrepancy between the menu and the computer why would you even be worried."

Because it's happened about 7 times to us, that is WHY. The other around 20 times or so, were other types of overcharges me and my husband have received since 2001.

This is a list of all the overcharges we have had during the years:

1 of these times, I was undercharged and overcharged to where if I would have not been undercharged, it would have been an issue.

The 1 time was: Soft drink prices were listed as $1.95. My husband and I got 2 soft drinks. The bill came, which the check had $1.99 for each soft drink. I also wasn't charged for a long island iced tea, so this made this situation not an overcharge in a sense, because it's like I paid 8 cents plus tax for the long island iced tea.

$0.04-Cucos Rita $4.95 menu price, charged $4.99-Waitress at Cuco’s Mexican Restaurant.
$0.04-Cucos Rita $4.95 menu price, charged $4.99-Waiter at Cuco’s Mexican Restaurant.
$0.50-Chili’s Ribs that had on an old menu that was given to me when I ordered which had $13.99 and we were charged $14.49 from the waitress we had. My husband received the newer menu.
$0.30-Ribs at Outback-$17.29 was charged, but on the menu had $16.99from the waitress we had.
$0.30- Fox and Hound had $6.99 on their menu for a sandwich my husband ordered and we were charged $7.29 from the waitress we had.
$1.50-Wrong price from menu at Copeland’s. The menu had $21.99 for the main item and if you wanted to add crawfish, it was $4.99(was supposed to be $26.98), was charged($28.48)
$1.38 – Wrong price from menu for soft drinks($1.99 was charged, but the menu stated $1.30 for each soft drink at a Mexican restaurant called Mi Mamacitas.
$0.75 - Charged for extra cheese when I ordered extra onions, not extra cheese-Corky’s Bbq
$0.50-$0.25 on a margarita listed as a price on the menu that the server charged me for the wrong margarita due to I ordered a margarita that was on their menu that had blue curacao, but they were out, so I ordered one of their regular margarita’s on their menu, which I was charged for the one with blue curacao which was 25 cents more. 25 cents I more I was overcharged for extra bbq sauce, even though we had gone there MANY, MANY times at O’Henry’s Food & Sprits, I was NEVER charged extra before for bbq sauce, which they took off both 25 cent issues off the check.
$1.51 – House Salad charged without an entrée, but I ordered an entrée at a restaurant that is no longer in business which was called Maxim.
$11.00-Waiter rung up wrong table on my credit card at Applebee’s
$21.50-Waiter at Chili’s rung up wrong table on my husband’s credit card
$4.50-Estimating the wrong amount rung up on my credit card which was $23 and something cents and I was rung up $27 and something cents, which is $4 and something cents overcharge at Bennigan’s.
$3.00-Grand Mariner shot I NEVER ordered that was for the table behind us at Outback.
$15.00- Estimating 3 free wines that were supposed to be taken off with a purchase of an entrée for each person at the table at Zea Rotisserie & Grill Restaurant.
$0.31-Waiter not giving back my FULL AMOUNT of change from $34.69. He only gave a $5 bill back, but NO COIN CHANGE at local seafood and Italian restaurant called Tecoro’s.
$4.91- This is adding up an over and an undercharge at Chili’s from the waiter we had. Was actually charged $6.50 for a drink I NEVER ordered, but wasn’t charged for a $1.99 coke. I figured out tax and that is the price with tax I was overcharged.
$1.50-Bennigan’s waitress took my $20 off comp paper for a previous bad service experience and gave it to the manager to fix, but still handed us the bill with $18 and about fifty cents off instead of $20 off the bill as she could SEE it should have been.
$5.25- Charged for a drink I NEVER ordered at Chili’s from the waiter we had.
$4.00-Charged an extra $4 for Bacardi just because I ordered a pina colada with Bacardi rum, which I was charged altogether $8 for a pina colada that I was charged for lots of times in the past at that restaurant only $4. The waitress admitted it was a mistake.
$7.00- At Chevy’s Fresh Mex, the waitress actual charged us $9.95 for both my husband and I’s margaritas which one was $5.95, the other was $6.95.
$4.75-I, the week before, had gotten a margarita made with Jose Cuervo at this seafood and Italian restaurant called Tecoro’s for $4.50. A week later, a waitress charged me $9.25 for the same exact margarita, same exact size glass. They fixed it, so I was correct. The next times I went in there, still only charged $4.50.
$0.25-Waitress not only got my drink order wrong, but also charged me for the wrong drink which was a 25 cent difference in the drinks at Serrano’s Salsa Company.

Grand Total:

$89.79

I know I put in this all my overcharges, but just to show you how FRUSTRATED I am about overcharges in restaurants, because they are TRULY ALL PREVENTABLE BY SERVERS.

Also you said "Why would I be worried", well it's "MY MONEY" so I can about it. I even pick up pennies when I see them. I tip well 25% a lot of times for really good service, so don't think I am a cheapskate. I just feel the server should be responsible with MY MONEY if they want MY MONEY. Since "MY SERVER" is charging me, they CAN take the menu(even a to-go menu if available) and compare the prices that are listed with what's being charged on the check. If I can notice a price difference, SO CAN THEY CONSIDERING THEY WORK THERE AND I DON'T! I AM NOT THEIR BABY-SITTER! THEY ARE SUPPOSED TO BE EARNING THEIR TIP BY CARING ABOUT MY MONEY.

Also, I care because every single cent adds up. You may think, it's only 50 cents, but look at all the times it was "CENTS" that I was overcharged. (2) 30 cent errors with the prices on the check not matching the menu. That's 60 cents plus tax, plus the EXTRA TIP the server makes from that. I care because it's OUR MONEY. Maybe you don't care about your money, but I DO.

By not even TRYING to prevent such a situation from happening and if it happens, YOU HAVE STOLEN FROM THE CUSTOMER, because you DECIDED to be LAZY about it by NOT EVEN PUTTING AN EFFORT TO PREVENT IT from getting to the customer. YOU HAVE THE POWER TO PREVENT THIS FROM GETTING TO THE CUSTOMER.

"Prices change and often prices change without the knowledge of the survey."

I am guessing you meant "server" instead of "survey." Anyway, you don't have to "KNOW" that the price changes. It's the fact that my server can take a menu and make sure the prices are correct on the check by comparing the 2 things.

bbq ribs -$16.99
Burger - $6.99
mozzerella sticks - $5.99
cheesecake- $4.99
2 cokes- not listed

This is for a party of 2.

There are only 4 prices the server would have to verify. HOW HARD IS THAT REALLY? I NEVER STATED YOU HAD TO KNOW THE PRICES BY MEMORY.

"And honestly, you would be surprised and how many things there are within a restaurant to know the price of."

Unless it's advertisted on the menu, I cannot fault my server for overcharging me on it unless it's like way over the normal price such as when I got charged for a $4.50 margarita $9.25 in less than a week later due to the person charging me for the tequila instead of the margarita price, because I ordered it made with the same tequila less than a week before.

"I am sorry but I will NEVER remember all of that for the one night a month that I am in the restaurant."

You need to REREAD my blog. I NEVER, EVER, EVER, EVER, EVER, said "REMEMBER" ANY PRICE! I said TAKE A MENU AND COMPARE THE MENU PRICES YOU CHARGE THE CUSTOMER WITH THE CHECK PRICES.

If 6.50 for mozzerella sticks is charged, but the menu has $5.99, that's up to YOU to get the manager to fix the situation *********BEFORE********** it gets to me. Do you UNDERSTAND I DO NOT WANT YOU TO **KNOW** the price of ANY OF THOSE THINGS!

Think about it logically, if let's say you are eating at Outback. You get your check and it has $16.99 for ribs on the menu, but your check has $17.29, don't you feel you as a customer shouldn't have to verify the prices your server is charging you considering you are *****PAYING******** FOR GOOD SERVICE? Good service is PREVENTING MISTAKES FROM GETTING TO THE CUSTOMER, especially overcharges. It's still the same hassle whether I am overcharged $5 or 5 cents to get fixed. I have to wait for my server to show him or her. I have to wait to get them to get a manager to get it fixed and then I finally get it back. One of those times it took 10 minutes for only 30 cents to get fixed. MY SERVER COULD HAVE PREVENTED THIS FROM GETTING TO ME. It's also more than 30 cents when you count extra taxes and tip in it. It's probably around 40 cents in reality the overcharge.

"If as a customer you feel that the price that is on the check is different from the price that was on the menu"

"HOW CAN YOU "FEEL" SOMETHING THAT YOU CAN ********PROVE******** IN WRITING? That's NOT "FEELING", that's PROOF THAT MY SERVER IS STEALING FROM ME by charging me over the amount that is advertisted on the menu.

"Assuming it is there fault and they should know the price of everything on the menu is only going to get you upset every time you are at a restaurant."


AGAIN, I AM GOING TO USE PLAIN ENGLISH HERE: REREAD MY BLOG!

I NEVER, NEVER, NEVER, NEVER, NEVER, ONCE SAID they have to "KNOW" ANYTHING ABOUT THE PRICES ON THE MENU. All I said was that they can carry a to-go menu if it's available with them at all times in their apron or get an inside menu and COMPARE the prices that are listed on the menu with the prices on the check. Do I know the menu prices? HELL FUCK NO! But I find out when I get overcharged, don't I? OF COURSE I DO! Do you know HOW? It's NOT by "KNOWING" the prices. It's by taking the menu and comparing the menu prices with the prices on my check I am being charged. If I can do that, SO CAN MY SERVER! NO EXCUSES EXCEPT FOR LAZINESS AND BEING UNCARING!

"do their job for a month and then tell someone how to do it better."

I would make DAMN SURE I would NEVER let a customer get an overcharge. Not to say I couldn't make a mistake on a check, but if I would overcharge someone, it wouldn't be on a wrong price, it would probably be an extra item or wrong item. I'd more than likely undercharge more by just forgetting to ring in something more than likely. To know what we have gone through, there's NO WAY IN HELL I WOULD EVER, EVER, EVER, not double check the menu prices with the customer's check if I was a server. It wouldn't even be for the tip. It would be not to make some innocent person get overcharged when "I" could prevent them from getting overcharged by noticing it FIRST.

"I think you might be going a little over board with this one."

NOT when you deal with this A LOT. I am just sick of the overcharges. I am also sick of servers not apologizing. There's NO REASON WHY they cannot apologize for something they are overcharging me.

Jennie said...
This comment has been removed by the author.
Springs1 said...

Jennie
So WHY did you delete your comment? Do you not have NOTHING to say?

You cannot defend yourself here, because it's MY SERVER'S JOB to charge me right and if that means extra WORK, so BE IT! You want my money in a tip, then CARE about my money. I feel if you don't care about my money, WHY THE HELL SHOULD I CARE ABOUT YOUR TIP? What goes around, comes around.

Jennie said...

I deleted my comment because I realized something, regardless of what I say you are going to continue to be ignorant. And that's you're right to be ignorant. I will go on with my life knowing that having been a server, I am better person because I don't treat people the way you do. Just as a side note, I work with special needs children to prepare them for public school. So before you decide to tell me to try a less stressful job think about doing that for a living. 9 out of 10 people who apply for the job that I do are not capable of doing it. Just from reading your blogs, you fall into that category. Do all servers, all retail workers, all mothers, and all people a favor...work from home, eat at home and don't leave your home because other people don't really like to be around ignorant individuals like yourself.

Springs1 said...

Jennie
"I deleted my comment because I realized something, regardless of what I say you are going to continue to be ignorant."

YOU ARE the person that is "IGNORANT" and "LAZY" not to KNOW for a FACT that MY SERVER IS RESPONSIBLE FOR WHAT THEY CHARGE ME NO MATTER WHAT IT IS *UNLESS* ANOTHER PERSON SUCH AS THE MANAGER WOULD HAND ME MY CHECK, WHICH IS HIGHLY UNLIKELY THAT WILL EVER HAPPEN AS FAR AS THE FIRST TIME YOU GET YOUR CHECK.

"I am better person because I don't treat people the way you do."

I treat people EXACTLY the WAY they treat me, so if they are TOO LAZY and UNCARING to treat MY MONEY as "ANY IMPORTANCE", then I will do the SAME THING BACK TO THEM DESERVABLY SO! What goes around, comes around. You steal from me; I steal some or possibly your entire tip that I was going to give you. I would just treat your money like it means nothing just as you would have done to me if you would have overcharged me. If my money means nothing to you, then YOUR money means NOTHING to me. GET THAT? Also, some of the times I got overcharges that were wrong prices, SOME of the servers DIDN'T APOLOGIZE as if they feel it's somehow the **CUSTOMER'S RESPONSIBLITY** to double check their check, when the server can do what I just did to make sure I didn't get overcharge, but CHOSE NOT TO CARE and be LAZY about it. You have to care about the customer's money in order for them to care about yours. WHY, for instance, like someone that doesn't like you back? WHY waste your time? Well same thing with this situation. If you don't care, WHY THE HELL SHOULD I?

"I work with special needs children to prepare them for public school."

I could literally give a rat's ass as to what you do for a living. This blog is about MENU PRICE OVERCHARGES, NOT talking about your personal stuff. This has absolutely NOTHING, NOTHING, NOTHING to do with menu price overcharges. WHY do you feel ANYBODY CARES AT ALL ABOUT YOUR JOB? This blog is about lazy, uncaring, and irresponsible servers that don't make sure their customers are charged correctly. So you have a job with special needs kids, so tell me what does this have to do with what I am talking about? This makes you caring in ONE field, but NOT the other. You may be caring with children, but NOT about OTHER PEOPLE'S MONEY.

"Do all servers, all retail workers, all mothers, and all people a favor...work from home, eat at home and don't leave your home because other people don't really like to be around ignorant individuals like yourself."

YOU are too IGNORANT to realize that THE SERVER THAT SERVES YOU IS 100% RESPONSIBLE FOR WHAT AMOUNT THEY ARE CHARGING YOU IF IT'S CORRECT OR NOT! If I do not work there to be able to notice an overcharge, MY SERVER SURE CAN considering they WORK THERE! You are calling me "IGNORANT" because you don't want to ADMIT I AM RIGHT AND YOU ARE LAZY AS WELL AS VERY **UNCARING** ABOUT OTHER PEOPLE'S MONEY. YOU ARE "SELFISH" person that ONLY THINKS ABOUT THEMSELVES! You are TOO "IGNORANT" to realize my server has the POWER to PREVENT A MISTAKE ON MY CHECK! HOW STUPID CAN SOMEONE BE TO NOT KNOW THAT THEY CAN PREVENT AN OVERCHARGE FROM HAPPENING WHEN THEY HAVE A MENU TO VERIFY THE CHECK WITH AS WELL AS THEY ARE ESSENTIALLY WORKING FOR THE CUSTOMER FOR THEIR TIP? It's like DUH that my server can make sure I am charged correctly.

This is NOT the same at all like a grocery store where the cashier first off, has NO CLUE how much the item will scan for BEFORE scanning the item, secondly, the cashier would have to go to the actual shelf for the item due to there is no list as well as there are too many items in stores to verify compared to a restaurant menu, thirdly, the cashier is NOT working for a tip, therefore, WHY THE HELL SHOULD THEY CARE ABOUT MY MONEY? My point is, a SERVER in a restaurant is RESPONSIBLE for charging the customer correctly. Are you saying that when YOU personally go out to eat that YOU feel you have to check each price you are charged or do you think the person that is earning the tip should be doing that FOR YOU? Don't you think I should pay someone well that DOES do that for me considering they are my "SERVER?" Shouldn't they expect me to care about their money, so WHY THE HELL NOT CARE ABOUT MINE? WHY customer's money is not just as IMPORTANT as YOUR MONEY? WHY IS YOUR MONEY MORE IMPORTANT THAN YOUR CUSTOMER'S MONEY? It's NOT, because it should be JUST AS IMPORTANT, but you are too LAZY, UNCARING, and "IGNORANT" to realize that. You have to be STUPID and "IGNORANT" not to know that the server can PREVENT an overcharge from getting to their customer, because under normal circumstances, the SERVER is the person that is giving the check to the customer. The manager is NOT EVEN THERE in the situation for them to be blamed for it. Sure, intially, the manager is at fault for this happening in the first place, but my SERVER can be responsible and CARING enough to present the situation to their manager so I won't get the overcharge as well as I won't have to do work by having to compare each price that I am being charged with the menu price. WHY do you feel as CUSTOMERS we should have to do such a thing? WHY do you feel that's OUR JOB when the person that is serving you is supposed to earn their tip and want the customer to care about their money? I feel if you don't care about my money, I will not care much or at all about your money. WHY should I treat you like a queen, when you treated my money like it means nothing?

Jennie said...

First of all I mentioned my job because you suggested that I find something less stressful to do than to work in a restaurant. If you want to attack my ability to handle a job then you damn well need to be aware of what it is that I do in order to make such a comment. Second, I'm sorry you feel this way, really I do. You can call me selfish and think whatever you want to, but as a server I didn't get complaints, I received compliments nightly. So go right ahead a believe that your random rant makes any difference to the thousands of servers that work where you live. I promise it doesn't and you can stiff and that's fine but, if they are like me, they are still going to walk out of the restaurant with plenty of money and they will forget that you were ever there. So continue to be angry, continue to get mad, continue to rant...but be aware no one gives a damn but you.

Springs1 said...

Jennie
"You can call me selfish and think whatever you want to, but as a server I didn't get complaints, I received compliments nightly."

First off, you never mentioned if you EVER had a price overcharge menu situation. If you didn't, then your compliments have NOTHING at ALL to do with this blog. This blog is completely about servers not caring about their customer's money by making sure they charge customers correctly.

If let's say you did have that happen, if the people didn't complain, well good for you and THEIR opinion about it. If they didn't complain, it may be because they had that type of thing happen probably ONCE in their lifetime. We have had it A LOT happen to us, so YES, I have a right to be pissed when it happens. Some people also don't care about cent overcharges because it's not worth their time to get it fixed.

"they will forget that you were ever there."

NOT TRUE, because most servers remember the bad tippers and stiffers.

suitsme said...

I'm not sure why you're so overly agitated. As a server I truly am not that concerned about your money. I'm concerned that you have a pleasant experience in my restaurant. That means quick, pleasant service, and hot tasty food.
IF you were my customer, and by my gauge of your attitude I hope you never are, and you had an issue with your bill the easiest way to have me fix it would be to calmly mention it to me. At that point I would be apologetic, and swift in addressing your concern, AND I would argue on your behalf if management balked at changing prices. If you are the person that loses their temper in the restaurant OR attempts to belittle me while I am doing my job I would do NOTHING to convince anyone that you deserved your bill fixed... you'd be lucky if my manager ever heard about it.

Springs1 said...

suitsme
"I'm not sure why you're so overly agitated."

Because it's NOT "MY JOB" to make sure I am being charged correctly and if the server wants a good tip, they need to **EARN** it by CARING about my money as if it were theirs.

"As a server I truly am not that concerned about your money."

That's where the problem lies. Answer this: "HOW THE HELL CAN YOU EXPECT YOUR CUSTOMERS TO CARE ABOUT "YOUR" MONEY IF YOU DON'T CARE ABOUT THEIRS?" Think about it, because normally if someone doesn't care about you, WHY would you waste your time caring about them? Servers SHOULD care about their customer's money if they want a decent tip.

"I'm concerned that you have a pleasant experience in my restaurant. That means quick, pleasant service, and hot tasty food."

HOW is it "pleasant" to have to deal with an overcharge? Also, when you take money away from me, all of the rest doesn’t matter. You can be getting around 20%, then BOOM, overcharge me and get 8%. I don't care much about your money if you can't take the *EFFORT* to make sure you are charging me correctly. It's NEVER the "CUSTOMER'S" JOB to make sure they are getting charged correctly. Especially for someone that is EARNING their tip.

"you had an issue with your bill the easiest way to have me fix it would be to calmly mention it to me. At that point I would be apologetic,"

For starters, MOST servers do NOT apologize for wrong price overcharges NO MATTER HOW NICE OR CALM YOU ARE ABOUT IT, because they feel in their mind it's the manager's job as if they can't catch the error before I do. I understand initially the manager is at fault, but at the same time, as a customer I shouldn't have to take a menu and make sure the prices I have been charged are indeed correct. My SERVER is supposed to be ********EARNING********** their tip by "CARING" about "MY MONEY", so when it comes tip time, I will care about THEIR money. It's my SERVER'S job to charge me correctly considering they can do just as a customer can. Someone that doesn’t even work at the restaurant can catch the error, so can my server do the same.

I feel a "CARING" server would ask the manager to comp something for my time and trouble. I feel if the manager wouldn't comp anything, that the ****SERVER****** should pay my soft drink at the VERY LEAST for them making me do THEIR job for them if they want a decent tip. Treat my money as if it were "YOUR" money is what I am getting at. If you don't care, WHY THE HELL SHOULD I?

"If you are the person that loses their temper in the restaurant OR attempts to belittle me while I am doing my job I would do NOTHING to convince anyone that you deserved your bill fixed... you'd be lucky if my manager ever heard about it."

I am ***NOT*** that type of person. I feel there is NO POINT in being mean about it verbally. I do however get not as nice *ONLY IF* the server does not apologize. Like if they don't tell me they are sorry at all, then yeah, I will treat them back the SAME WAY with telling them that they could have notice it before I did by basically complaining to their face about it. So what I am saying is, I will be ONLY as NICE as what the SERVER is being. I will NOT take DISRESPECT from ANYONE!

I have no cool display name said...

What a strange, paranoid obsession with restaurant service. Your waitress is a 19 year old college kid who doesn't give a crap that you want 16 sides of ranch dressing. Your bartender doesn't care that you're there because he's waited on you before and knows what a kook you are.
What are you going to do, not tip? Eh- not a big deal- the bartender is getting a 20 from the guy he's talking to while he's ignoring you and the waitress? Every table within earshot of you is leaving that girl extra money because they feel sorry for her having to deal with you. Sorry but it's reality.
Go to a 5 star restaurant if you want 5 star service. You think the waitress at Denny's is going to care that a nut like you gets overcharged 50 cents?

It is what it is- lose the obsession and deal with it or simply stay home in a bubble if it's going to affect your blood pressure. I can't imagine that you're a fit, active person so maybe you should stay home and cook healthy anyway.

I'd recommend spending your time on something useful- say the treadmill- this is really weird and isn't going to change a thing.

Springs1 said...

i have no cool display name
"Your waitress is a 19 year old college kid who doesn't give a crap that you want 16 sides of ranch dressing."

Well then the tip will show it as DESERVED! If they are lazy and don't care, then the tip will show it. They know they don't deserve 20% for forgetting things UNLESS they are real nice about it by apologizing and if the mistake is major such as a wrong entree, that they ask their manager to get something comped.

"What are you going to do, not tip? Eh- not a big deal- the bartender is getting a 20 from the guy he's talking to while he's ignoring you and the waitress?"

If you are that SELFISH that you ONLY care about your own money and not your customer's time, money or happiness, then OF COURSE I won't tip.

"Every table within earshot of you is leaving that girl extra money because they feel sorry for her having to deal with you. Sorry but it's reality."

Why because I want **RESPECT** and a server or bartender that **CARES** about their customers?

"Go to a 5 star restaurant if you want 5 star service."

My husband and I went to a fine dining restaurant and even made reservations. One thing happened was that we were greeted for 10 minutes. What happened is that the server that was supposed to take our table, didn't. So after 10 minutes, we asked another server about where our server was.

Read this blog:
http://www.red-shift.net/index.php?p=266

"At the Chop House, a $40/pp steakhouse here in Denver, I’ve gotten sirloin tips when I ordered a steak, beef when I ordered buffalo, and mashed potatoes when I ordered rice. That’s why they’ve permanently lost a customer. $40 for pot-luck is bullshit."

Those are 5-star restaurant type of prices and guess what? They had mess ups too. 5-star restaurant servers can do just as poorly as chain restaurant servers like at Outback, Applebee's, Denny's, Chili's, etc.

I have had 5-star service LOTS and LOTS of times at chain restaurants and even you can definately say had times when I have had much better service for instance at Chili's or Applebee's than I did at the fine dining restaurant we waited 10 minutes to get greeted at, which our bill was close to $200 btw at the fine dining restaurant.

"You think the waitress at Denny's is going to care that a nut like you gets overcharged 50 cents?"

A person is NOT a nut that notices they have been overcharged. If anything, that's a VERY SMART CUSTOMER not to put their entire trust into their server for their money.

If they don't care, they won't get tipped or if they profusley apologize, they will get 8%. It's THEIR CHOICE to care or not about their money. If they don't care about money, WHY THE HELL SHOULD I CARE ABOUT THEIRS?

"this is really weird"

That's just because it's not a real common mistake like wrong food. That's why you feel it's weird, but it DOES happen. The server feels it's not their job to verify what they are charging you, but if they want to get paid, it IS their job to care about their customer's money, so the customer can care about their money. What goes around, comes around.

"Eh- not a big deal-"

To the customer that has been overcharged it is and to the server that won't get tipped it is.

"the bartender is getting a 20 from the guy he's talking to while he's ignoring you and the waitress?"

Well then he gets nothing from me then and I can at least TRY to report him to the manager. It probably won't do any good, but I could try. If he ignores customers, that's ignoring sales, so the manager might just not like that. The people that give the $20 bill are probably drunk off their asses and don't care about throwing away money to uncaring people.

You get what you give in ANY situation in life. If you get more, well good for you, but I treat people just as they treat me. If you don't care about my money, I don't care about your money either.

I have no cool display name said...

The bartender is not uncaring- he absolutely 100% cares about the guy leaving him $20.

The robotic superhumans you expect to wait on your fat ass don't exist- and if they did, they wouldn't be waiting tables at the dumps you eat at.

What you seem to be unable to grasp is that there is no *intent* to overcharge you, bring the wrong food, look at you crooked, put an extra ice cube in your Pepsi...

I can't diagnose you- you seem like you have serious problems but I can offer you this advice:
Next time you go out to eat, go somewhere you've never been- a place where they don't recognize you. Leave your notepad and stopwatch at home. Smile and act normal. Then leave a really nice tip. Do this a few times at the same place and see how much your service improves. You may not have all of these traumatic, life ruining experiences you write about.

Servers and bartenders have great people skills. The recognize you're a pain in the ass from the moment you sit down. You don't even have open that fat trap of yours- they already know you're nuts. That's why you get bad service. They don't care and they'll make their money elsewhere. They don't need your 8%.

Look psycho, people make mistakes and it IS your job to look at your bill and make sure you're paying for what you ate. That's why you're given one, that's why it's itemized. You're the consumer. It is your money and no one gives two shits about your money except you. Deal with it.

You pay for good service in this country. I pay and I get good service. But unlike you, I don't have that angry chip on my shoulder so I actually have a nice time.

I can't pick apart your entire reply like you did mine- it's too wacky. Lighten up and enjoy life- your heart will thank you.

I have no cool display name said...

P.S.

You're the lazy slob that can't cook yourself a healthy meal.

Springs1 said...

"The robotic superhumans you expect to wait on your fat ass don't exist- and if they did, they wouldn't be waiting tables at the dumps you eat at."

For starters, I keep my weight between 90-92lbs and I am 5'0" tall, so that is NOT "fat" by a long shot. If anything, people tell me I could stand to gain a few pounds. The doctor even told me I am underweight when I went this Nov.

They DO exist, that's why we tip a LOT of times 25%-30%. If they didn't exist, I wouldn't ever eat out, I would get take-out only.

"What you seem to be unable to grasp is that there is no *intent* to overcharge you

We've been overcharged on purpose before, quite a few times. Once, because I called the manager on a waitress for instance. Another time, the waiter claimed when he charged me $5.25 for a drink I NEVER ordered "I didn't know what you had." That tells me right there he did it on purpose. Another time, I went to tell a waiter that he rung up the wrong amount on my credit card almost $11 and he ignored me as well as didn't apologize, so I had to get a manager MYSELF to get it fixed. Turns out, he rung up another table on my credit card and he had also didn't give us back our check so we couldn't remember the amount we were supposed to be charged.

My point is, SOMETIMES servers WILL try to STEAL to make more money. IT DOES AND CAN HAPPEN.

"Smile and act normal. Then leave a really nice tip. Do this a few times at the same place and see how much your service improves. You may not have all of these traumatic, life ruining experiences you write about."

I've been to restaurants, even out of state, out of town even, and have the SAME SHIT at times. My food comes out wrong at times, once in a while get an overcharge, etc. Giving a good tip only INFORCES the BAD SERVICE. Also, I have had the SAME server before, gave 24% one time, the very next time, he got 11% because he did so LOUSY. It DOES NOT make a server do better to ignore things that bother you. If anything, it makes things worse the next time, because if I tip them well for doing so poorly, they won't give a damn about my dining experience at all, because they know already they will get paid NO MATTER WHAT THEY DO. Answer this: Would you work for an hour waiting tables to receive a $20 or would you rather just get the $20 for doing nothing? OF COURSE you would take the $20 bill to do absolutely NOTHING. So my point is, if I pay someone well to do poorly, it's only going to make that SAME EXACT POOR SERVICE HAPPEN AGAIN, because they will know the person will tip well NO MATTER WHAT THE HELL YOU DO.

Acting normal is also complaining when things go wrong. Don't you know there are SOOOOOO MANY restaurant complaints out there either told to the managers or written to corporate EVERYDAY? It's VERY NORMAL to have a customer complaint. I am NOT sure where you get it's abnormal?

"You don't even have open that fat trap of yours"

I am NOT FAT. I can fit a size 2 dress. I can fit dresses from 8th and 9th grade, because see, I NEVER had a weight problem.

"That's why you get bad service. They don't care and they'll make their money elsewhere. They don't need your 8%."

See, though, if they do care, they'll get 25% or higher. They'll get what **EFFORT** they decide to put into my service. You want a good tip, WORK FOR IT!

"it IS your job to look at your bill and make sure you're paying for what you ate. That's why you're given one, that's why it's itemized. You're the consumer."

Actually, I will be tipping the ***SERVER*** so therefore, it's up to THE SERVER to make sure I am charged correctly *********BEFORE********** THEY HAND IT TO ME. Get this: CUSTOMERS ARE NOT SERVER'S BABY-SITTERS!!!!! WE SHOULDN'T HAVE TO LIFT A FINGER TO GET THE MENU TO MAKE SURE WE ARE CHARGED CORRECTLY! WHY DO YOU FEEL YOU SHOULD HAVE TO POINT OUT WHAT ***THE PERSON THAT IS GOING TO BE TIPPED FROM YOU, A MISTAKE ON YOUR CHECK****? HOW CAN YOU FEEL THAT'S THE CUSTOMER'S JOB WHEN WE AREN'T GETTING PAID TO DO THIS, BUT SERVERS ARE BY THEIR TIPS?

Do you honestly feel as a customer you should have to get a menu and make sure EACH PRICE is exactly the price you are paying? I bet you don't do that, because it's trouble and you are too lazy to do that.

"It is your money and no one gives two shits about your money except you. Deal with it."

Then I can say the SAME DAMN THINGS to these UNCARING, LAZY ASS, SERVERS that have overcharged us. If you don't give "two shits" about my money, I don't give "two shits" about yours. What goes around, comes around. You steal from me, I steal your tip from you. That's how it works when you don't care about your customer's money. HOW in the world do you honestly expect a customer to care about YOUR money, when you DO NOT CARE ABOUT THEIR MONEY? It's like WHY would someone for instance, love someone that hated them? Same thing, that if the caring is a ONE-SIDED, then WHY pay someone that doesn't care?

I should say "Deal with it" when customers stiff servers just because they are cheap if that's how you feel. I should say to servers that get stiffed that it's good they have to pay to serve certain customers, because of a stiff due to having to tip-out bussers, hostess or host, bartenders, and food runners.

Caring has to start SOMEWHERE and that somewhere should be with the SERVER so they can RECEIVE a tip for caring about the customer's money.

"I pay and I get good service."

I pay for good service also. Just friday we tipped on a $66 and something cent check at Chili's $16 tip. WHY? Because he was VERY CARING, ATTENTIVE, GOT MY ORDER CORRECT, AND WAS PRETTY MUCH PERFECT SERVICE. He did what servers SHOULD always do.

"That's why you get bad service."

I get bad service because of LAZY ASS SERVERS THAT can't verify the plate of food with the written order, sometimes don't even bother to write down the order(VERY LAZY), don't bother to verify the check BEFORE handing it to me as they COULD have, but yet the found the time to write "thank you" with their name signed for their "TIP POINTS"(SIGN OF SELFISHNESS), etc.

THAT'S WHY I GET BAD SERVICE. The fact that servers don't even LOOK at the plate of food. I've gotten mac & cheese when I ordered a baked potato. My husband received fried shrimp with fries when he order an au grain entree. I received quesadillas when I ordered bbq chicken nachos. I have lots of problems with servers not rememering condiments like extra bbq sauce or ranch, or mayo or mustard. It's all because of LAZY ASS SERVERS THAT CAN'T VERIFY WHAT THE HELL THEY ARE TAKING TO THE TABLE. If it's another server running the food, condiments can be brought out by the server, NOT depending on someone else that the customer won't be tipping, they doesn't care anyways, because they won't see a tip from the customer.

"You're the lazy slob that can't cook yourself a healthy meal."

I am NOT a slob or lazy, but I will agree I am lazy about cooking, because I do NOT LIKE COOKING. I suck at it.

I also don't like "healthly meals" too much. Lots of vegetables I absolutely hate such as peas and green beans.

I am not a slob, because I do clean my house every week. I also do laundry when it's that time, dust, etc.

I have no cool display name said...

Well then I'm sorry I called you a fat, lazy slob if you're a skinny bad cook that hates greens but does laundry and dusts.

Do you apply this logic to say, a trip to Target? I was overcharged $5 there a few days ago. Went back, showed them my receipt and was refunded. Never once thought I'd like to slash the original cashier's tires.

How exactly does a server benefit from an intentional overcharge?

Do you overtip when you are undercharged?

Where do you live that these things happen to you s frequently??

Springs1 said...

i have no cool display name
"Do you apply this logic to say, a trip to Target? I was overcharged $5 there a few days ago. Went back, showed them my receipt and was refunded. Never once thought I'd like to slash the original cashier's tires."

NO, do you realize the MAJOR, MAJOR differences:

1. Cashiers do NOT make tips, so they could care less if they overcharge a customer, because they won't get penalized if they do in their income(unless they would do it frequently, that their manager would be complained to about it, then maybe they wouldn't keep their job or get a raise.)

2. Prices are listed on SHELVES, MANY THOUSANDS of items(which a normal menu has around 100 items or so in a restaurant(NO WHERE NEAR the amount of items in a store). So the cashier COULDN'T just literally read a "menu or paper list" to verify the price before scanning it, because the price is on the shelf(NOT ON A LIST). The customer isn't presented the price on a paper list like restaurants have.

You can't blame the cashier at a store for overcharging a customer a price(which you can for them scanning an item twice, but remember they don't make tips), because when LITERALLY they scan that item, that cashier isn't going to walk far to a shelf to find each price, because then she would be taking 10 minutes to check out 5 items. Basically what I am saying is, there's a HUGE DIFFERENCE in a much smaller list of items in a restaurant, than even if a store would have a paper list, which they don't.

A server, however, can literally even take a to-go menu in their apron around so they wouldn't even have to get a regular menu to verify the prices with the check as well as they are the person earning their tip.

If there are no to-go menus available, the hostess stand isn't that far compared to a store such as home depot or super wal-mart to have to hunt down only one price, compared to a menu that has the entire list of prices right there at your fingers.

So there's no blaming the cashier, because the cashier has NO CLUE what the price is BEFORE she or he scans it. The server, however, CAN know by verifying the menu against the check BEFORE handing it to the customer as well as to make sure everything else is correct as well.

"How exactly does a server benefit from an intentional overcharge?"

You must not have COMMON SENSE. The HIGHER the check amount, the HIGHER THE TIP. If I am overcharged $5 on a $50 check, then the tip on $55 at 20% let's say is $11 $50 at 20% is $10. The server just made an extra buck tip by overcharging me $5.

Also, the wrong tables rung up on credit cards can be used with friends used to help out the server. Like the situation at Applebee's with the waiter that overcharged my credit card almost $11, is that if we would tipped and payed that amount, he would have received $2 more tip, PLUS, COULD have given OUR LOWER check to his friends to pay. So then we would have paid part of his friend's bill essentially. Don't think that can't happen, because it CAN. I think that's what he did to not even apologize or try to fix the situation as well as not to have given our check, just the credit card receipts. We noticed it almost immediately, except by 3 seconds later, he was already at another table(conveniently for him).

If it's an extra item, the server could get the item voided, but by then I may have paid already, leaving him pocketing the amount voided that I never ordered.

Not giving back full amount of change also can make the server get a higher tip.

"Do you overtip when you are undercharged?"

HELL YEAH, OF COURSE I THANK MY SERVERS WITH EXTRA MONEY. What I usually do IF it was good service, is to actually go by the ORIGINAL AMOUNT and still tip 25%. If I was cheap, I would tip as if I didn't get something for free. I always usually notice if something is wrong or not on the check. I also am not as harsh on mistakes if they don't charge me for something.

Normally it's soft drinks that I get free the very most and A LOT. You'd be suprised how many times we get free soft drinks.

"Where do you live that these things happen to you s frequently??"

Louisiana

I have no cool display name said...

Totally not plausible.
If ther server has to get a void after the table has left, that's going to be a problem. Managers are overhead and cost conscious- especially chain managers who get incentives for keeping these things low.
You can't just void the item in question off the bill each time. Servers can't just take checks to managers for voids after the table has left.
Especially every table.

I'm sorry but padding a bill an extra $5 is going to make such a miniscule of a difference, it's simply not worth it.

An extra 50 cents or $1 per table? To make, what- an extra $10-$15 a night? No, not likely.
In very rare situations, this could work. But the circumstances would have to be just right. Say, a cocktail waitress who doesn't use computerized checks... she could serve 200 drinks a night. She could overcharge each drink a dollar and make an extra $200 that way. But you know what? Someone will eventually notice that vodka and orange juice is $6 when Shady Sandy is working and only $5 when Honest Helen is working. She'd get found out eventually.

I knew a girl that used to wait for a big party to come in that was priced per head. She'd ring in her other tables drinks and food in on the big party's check (since they wouldn't even see their bill since it was priced per head) and she'd pocket everything. She was absolutely loaded- probably bringing home $700 a night. But you know what? She got caught AND prosecuted.

There are some real shady fuckers out there, but do I think they're the norm? Absolutely not.

Now running the credit card on the wrong table is plain sloppy. Am I going to penalize the kid for doing it? Most likely not. First, it's hard to prove someone gave your lower check to his friends.
I'm not saying that doesn't happen because I know it does. I also know that bartenders will add their friends drinks to another party's tab. Say, a party of 30 people come in for an office party and hang at the bar. No one is monitoring what is being put on the company card- bartenders will add anything to that tab- including food for themselves!
In these rare cases, I believe these people are eventually found out and management does do something about them.
But how do you prove that? If someone gives me a check with an extra margarita on it, I'd simply point it out. If something in my gut told me this server was up to something fishy, I may look into it further.
But I think these types of situations are rare and certainly don't happen in nicer places.

Comparing a check to a take-out menu? Are you kidding? Do you have any idea how time consuming that is to someone waiting on 5 tables? If I had a server mulling around scanning prices, I'd be pissed.
Bring me the check- I'll tell you if it's right- just go get me my bottle of Heineken.

I don't want the server to worry about my money- I'll take care of that. Just bring me my spinach dip.

Lastly, someone is making money off of overcharges at places like Target. The cashier may not be working on tips but someone is profitting. What do you do about that? Exactly what you should be doing in a restaurant, monitoring your own money and leaving the grunt work for someone else.

Again, *intent* is the key here. Waiting tables is an extremely stressful job- making mistakes is common. Adding a drink to the wrong check? Probably very common. Not noticing it? Also probably very common.
Would I cut the servers tip in half for making a mistake? Absolutely not!

As far as an apology? Should be done but if it's not? I'm not that self-absorbed with an inflated sense of self-importance to demand one. I'd certainly wonder if her parents taught her manners, but if she did a good job, I'd tip her just the same.

I don't know- I think you exaggerate. I've never once had a server make a mistake in which he/she didn't apologize for. And if I had any type of overcharge that I had to bring to the attention of the server? The odds are that it was unintentional- therefore, it would not affect the tip.

I have no cool display name said...

Forgot to mention...
waitresses, waiters and bartenders fall into the "unskilled laborer" category. Combine that with pressure and you're bound to get plenty of unintentional mistakes.

Bleh! said...

You have GOT to be kidding me. I just read this entry now. I am not a server, never was. I do not have friends that are servers. I am however a customer and I think that what you're suggesting is bollocks. What is the point of having a POS system if you must check it everytime? Its NOT the server responsbility. You seem to be a lazy spoilt 2 yr old kid who wants to be waited on hand and foot while using minimal brain capacity. I'm sorry, servers have a job yes, but they're not our slaves or keepers. And they're people for shit's sake, not robots. Grow up and check your own damn bill!

Springs1 said...

i have no cool display name
"If ther server has to get a void after the table has left"

Just because they have paid already, DOESN'T mean they have left. Lots of times I have ordered my last bar drink and the check, which I usually take 10-15 mins. at least to finish the drink, because normally that may be my 3rd drink, so I don't want to get sick from drinking too quickly. So, YES, it's POSSIBLE I am STILL THERE and all the manager sees is that I am still there. WHO says we have already left and if I pay with cash, it's very easy to wait to ring it up afterwards and just give change as if the server rung it up. For instance, a check of $30, they give you a 2 $20 bills, you only give back $10, but really you overcharged them a margarita of $5. Then you get your manager to void something even though you haven't actually rung it up yet, because you did it in your head or by calculator. In other words, you CAN take someone's money away by not ringing it up and pretending to by just giving change and then get the manager to void the item after the customer has already paid already, but IS STILL THERE.

"Servers can't just take checks to managers for voids after the table has left.
Especially every table."

It could be ONCE a week $5 extra, which equals $20 a month if you get a check voided each week for a $5 overcharge. Also, WHO said ANYTHING about that the customer left already? There are people they stay beyond after paying their check due to still eating their dessert, drinking drinks, etc.

"I'm sorry but padding a bill an extra $5 is going to make such a miniscule of a difference, it's simply not worth it."

In YOUR head it isn't, but in OTHERS it is. It's NOT miniscule, because a dollar overcharge on EVERY CUSTOMER, at EVERY TABLE, EVERY SHIFT could make a server be making a LOT of money. Even if they couldn't do it on every customer, most customers don't read their bill, so they may not notice. You are ONLY thinking about it as a one time thing, but servers that intentional do this, do it to many customers.

"To make, what- an extra $10-$15 a night? No, not likely."

That's a LOT more money a night. They would cover a customer that stiffed, some tip out money for the other employees, etc.

"But you know what? Someone will eventually notice that vodka and orange juice is $6 when Shady Sandy is working and only $5 when Honest Helen is working. She'd get found out eventually."

By then though, it's TOO LATE for those customers that lost their money. Even if she does get found out, she just goes to another job. Usually people don't put places on their resume they got fired from.

"but do I think they're the norm? Absolutely not."

I NEVER said they were the norm, but I know we were overcharged at least 4 times intentionally I feel out of the over 20 times we have gotten overcharged.

"Comparing a check to a take-out menu? Are you kidding? Do you have any idea how time consuming that is to someone waiting on 5 tables?"

List of overcharges since 2001
$0.04-Cucos Rita $4.95 menu price, charged $4.99-Waitress at Cuco’s Mexican Restaurant.
$0.04-Cucos Rita $4.95 menu price, charged $4.99-Waiter at Cuco’s Mexican Restaurant.
$0.50-Chili’s Ribs that had on an old menu that was given to me when I ordered which had $13.99 and we were charged $14.49 from the waitress we had. My husband received the newer menu.
$0.30-Ribs at Outback-$17.29 was charged, but on the menu had $16.99from the waitress we had.
$0.30- Fox and Hound had $6.99 on their menu for a sandwich my husband ordered and we were charged $7.29 from the waitress we had.
$1.50-Wrong price from menu at Copeland’s. The menu had $21.99 for the main item and if you wanted to add crawfish, it was $4.99(was supposed to be $26.98), was charged($28.48)
$1.38 – Wrong price from menu for soft drinks($1.99 was charged, but the menu stated $1.30 for each soft drink at a Mexican restaurant called Mi Mamacitas.
$0.75 - Charged for extra cheese when I ordered extra onions, not extra cheese-Corky’s Bbq
$0.50-$0.25 on a margarita listed as a price on the menu that the server charged me for the wrong margarita due to I ordered a margarita that was on their menu that had blue curacao, but they were out, so I ordered one of their regular margarita’s on their menu, which I was charged for the one with blue curacao which was 25 cents more. 25 cents I more I was overcharged for extra bbq sauce, even though we had gone there MANY, MANY times at O’Henry’s Food & Sprits, I was NEVER charged extra before for bbq sauce, which they took off both 25 cent issues off the check.
$1.51 – House Salad charged without an entrée, but I ordered an entrée at a restaurant that is no longer in business which was called Maxim.
$11.00-Waiter rung up wrong table on my credit card at Applebee’s
$21.50-Waiter at Chili’s rung up wrong table on my husband’s credit card
$4.50-Estimating the wrong amount rung up on my credit card which was $23 and something cents and I was rung up $27 and something cents, which is $4 and something cents overcharge at Bennigan’s.
$3.00-Grand Mariner shot I NEVER ordered that was for the table behind us at Outback.
$15.00- Estimating 3 free wines that were supposed to be taken off with a purchase of an entrée for each person at the table at Zea Rotisserie & Grill Restaurant.
$0.31-Waiter not giving back my FULL AMOUNT of change from $34.69. He only gave a $5 bill back, but NO COIN CHANGE at local seafood and Italian restaurant called Tecoro’s.
$4.91- This is adding up an over and an undercharge at Chili’s from the waiter we had. Was actually charged $6.50 for a drink I NEVER ordered, but wasn’t charged for a $1.99 coke. I figured out tax and that is the price with tax I was overcharged.
$1.50-Bennigan’s waitress took my $20 off comp paper for a previous bad service experience and gave it to the manager to fix, but still handed us the bill with $18 and about fifty cents off instead of $20 off the bill as she could SEE it should have been.
$5.25- Charged for a drink I NEVER ordered at Chili’s from the waiter we had.
$4.00-Charged an extra $4 for Bacardi just because I ordered a pina colada with Bacardi rum, which I was charged altogether $8 for a pina colada that I was charged for lots of times in the past at that restaurant only $4. The waitress admitted it was a mistake.
$7.00- At Chevy’s Fresh Mex, the waitress actual charged us $9.95 for both my husband and I’s margaritas which one was $5.95, the other was $6.95.
$4.75-I, the week before, had gotten a margarita made with Jose Cuervo at this seafood and Italian restaurant called Tecoro’s for $4.50. A week later, a waitress charged me $9.25 for the same exact margarita, same exact size glass. They fixed it, so I was correct. The next times I went in there, still only charged $4.50.
$0.25-Waitress not only got my drink order wrong, but also charged me for the wrong drink which was a 25 cent difference in the drinks at Serrano’s Salsa Company.
$2.00- Burger that was $6.99, but charged me for a burger that was $8.99

$91.79 TOTAL

It is also not counting when my mom in 1996 or 1997 was charged for eggs she didn’t order at a restaurant called Russel’s Grill when I had gone to college back then. Things like getting the wrong check at Corky’s BBQ in 2001 could have possibly been an undercharge, which I have no idea what the check total was that we had received back then. Another thing was getting a wrong check at a restaurant called Lager’s. Another thing was getting charged for something, when my husband had ordered something else at a Mexican restaurant. That’s 4 more times who KNOWS what amount were overcharged in those situations. These I listed are the situations I can remember, which possibly there might be more, I don’t remember right now.

MOST of these totals DO NOT INCLUDE TAXES. Even though there weren't too many situations that were menu related, it's still the SAME HASSLE as ANY OTHER OVERCHARGE.

Just maybe if all those happened to YOU, you would be ANGRY TOO.

This is what this blog is about MENU OVERCHARGES. The fact that my server DOES have the time to make sure I am charged correctly, because SOME DO FIND TIME TO WRITE "THANK YOU" ON THE CHECK, DRAW SMILEY FACES, ETC.

"If I had a server mulling around scanning prices, I'd be pissed.
Bring me the check- I'll tell you if it's right- just go get me my bottle of Heineken."

WHAT server actually "SCANS" ANYTHING in a restaurant? The server can simply take that to-go menu out of their pocket and verify the check with the prices, which a LOT of restaurants don't list some drink prices like soft drinks and some don't list alcohol. If the restaurant doesn’t have a to-go menu, they can get a menu and make sure the prices match the check.

One time we asked for the check, within LITERALLY 3-5 SECONDS, NOT MINUTES, SECONDS, I noticed an extra drink on my check. This is something a server can notice ************BEFORE************ THEY HAND IT TO ME. No, it wasn't a wrong price, it was an extra item, but the point is, that's something that should be noticed even quicker considering it was only 2 people in the party. If I was in a party of 10, then I would cut the server SOME slack, but a party of 2 doesn't have that MUCH to VERIFY. My server is supposed to be ******************EARNING THEIR TIP BY MAKING SURE THEY ARE CHARGING ME CORRECTLY*****. I AM NOT SUPPOSED TO HAVE TO CHECK OVER EACH PRICE WITH A FINE TOOTH COMB PER SAY. THAT'S NOT MY JOB, IT'S NEVER HAS BEEN THE CUSTOMER'S JOB! The server is the person MAKING A TIP, therefore, it's the person's RESPONSIBILITY 100% UNLESS the manager would happen to HAND the customer the check, which is HIGHLY UNLIKELY.

Here's an example of one check we had in Nov. at Chili's:

Their entire bar drink list aren't listed on their menus nor are the soft drinks or tea.

Awesome Blossom $7.49
Buffalo Chicken Fajitas $11.79
Cadillac Side 0.99
Chipotle Crispers 8.99

Let's just say they listed soft drinks (2.16) a piece.

So that's only 5 items to verify. I can as a customer verify that in 30 seconds to a min. All my margaritas I ordered aren't listed, so there's nothing to verify with those.

So WHY is that so HARD for a server to find the time to do, yet find that time to write smiley faces crap and write "thank you." They find the time to think of **THEIR TIP MONEY** by writing that shit a lot of the time.

"I don't want the server to worry about my money- I'll take care of that. Just bring me my spinach dip."

WHY would you want to tip someone that isn't going to do their job ALL THE WAY? Their job is to charge you correctly. Have you ever heard of the job being called a "server" that is supposed to charge you incorrectly? I had a waitress at Outback overcharge us 30 cents on bbq ribs price on the menu. She told me "Sometimes they change the prices in the computer and the new menus don't come out." I am thinking in my head "If you knew that, WHY wouldn't have you tried to find that mistake so you could tell your manager, so I wouldn't have had to deal with checking each price against the menu.

"Lastly, someone is making money off of overcharges at places like Target. The cashier may not be working on tips but someone is profitting. What do you do about that?"

The store is profiting, NOT the cashier charging you. The ONLY way the cashier would be profiting would be to put in the wrong code such as one time I bought a banana, which the cashier put in the code for grapes(probably by accident) or to refuse to give you the correct amount of change back.

You just report that to management, because as I said before, the cashier shouldn't be concerned with the customer's money, because they aren't getting paid from customers like servers are.

"Exactly what you should be doing in a restaurant, monitoring your own money and leaving the grunt work for someone else. "

As a customer, I should be able to put 100% TRUST into my server that she or he has actually **********TRIED************** TO PREVENT AN OVERCHARGE. The server that overcharged us $1.50 more than the menu price told me "She didn't add it up", because the item had $21.99 for the entrée and if you wanted to add crawfish, it was $4.99. The entire total was listed as $28.48, but the amount we were supposed to be charged according to the menu was $26.98. Honestly, you don't need a calculator. You just ROUND each of the 2 prices to the next dollar $22 + $5 = $27. She COULD have REALIZED this BEFORE she handed us the check. Did she intentionally set out to steal from us? NO, but at the same time, she INTENTIONALLY DIDN'T BOTHER TO TAKE ANY ***********EFFORT*************** TO CHECK OVER THE CHECK. No, it's US that had to get a menu and compare each price. Her tip was $4 on an $85 check. I was so pissed to not even leave her $5. The fact is, she was TOO LAZY ASS AND VERY UNCARING to do it, but YET, YES, SHE FOUND THE TIME TO WRITE "THANK YOU" and SIGNED HER NAME. Which you said they don't have time. BULL SHIT! SHE HAD THE TIME TO WASTE DOING THAT CRAP FOR HER TIP POINTS.

See, this blog is about MENU PRICES OVERCHARGES, NOT ALL OVERCHARGES. If you actually READ my blog, you would have realized that.

"Adding a drink to the wrong check? Probably very common. Not noticing it? Also probably very common.
Would I cut the servers tip in half for making a mistake? Absolutely not!"

That's because it HASN'T HAPPENED TO YOU SOOOOO MANY TIMES like it has to us. Also, DO YOU ACTUALLY VERIFY YOUR CHECK? Be honest now. Do you actually verify all prices to the penny? If you don't, NO WONDER WHY YOU DON'T CARE, because you don't care about your money.

Also, HOW CAN YOU TRULY CALL SOMETHING A "MISTAKE" IF THE SERVER ADMITS THEY DIDN'T EVEN ****TRY****** TO LOOK OVER THE CHECK TO MAKE SURE ALL PRICES AND ITEMS WERE CORRECT? A true mistake is when you TRY and FAIL, NOT WHEN YOU NEVER HAVE EVEN TRIED.

For instance, back in my donut shop days when I didn't think about being a customer as much since I was hardly EVER a customer back then living with my parents, which my mom cooked a lot, I, couple of times, handed customers in drive-thru the wrong box of donuts. Well, it was out of trying to hurry the line along, but it was INTENTIONAL I DIDN'T VERIFY THE BOX BEFORE HANDING IT TO THE CUSTOMERS. If I had to do it over again, I would NEVER not look in the box, but at the times I did that, it was very busy, so I just assumed it was the correct box I was handing out. That was VERY STUPID of me to do. My point is, if I would have **********TRIED************** to get the person's order correct, I would have not given them the wrong box of donuts.

"As far as an apology? Should be done but if it's not? I'm not that self-absorbed with an inflated sense of self-importance to demand one. I'd certainly wonder if her parents taught her manners, but if she did a good job, I'd tip her just the same."

So you'd be NICE to the server even though they wouldn't be nice to you? WHY would you let yourself be taken advantage like that? I sure as hell take more off when a server just forgets my ranch without apologizing and I actually once didn't count off for that BECAUSE the server profusely apologized over a small mistake which was forgetting my ranch.

"I think you exaggerate. I've never once had a server make a mistake in which he/she didn't apologize for. "

I think you either don't go out to eat very much, don't have complicated orders, or don't actually verify your check, because I cannot COUNT the NUMBER of times no matter HOW NICE YOU ARE ABOUT THE MISTAKE, even saying THANK YOU at times for a forgotten item, I STILL DIDN'T GET AN APOLOGY MOST OF THE TIMES. I don't care how little the mistake is, a server should ALWAYS be courteous to their customers to apologize considering they do want their customers to give them a high tip.

I am NOT "exaggerating". I think you may not order extra condiments or complex orders is why your stuff doesn't get messed up much and that you don't verify all the prices on your check, so therefore, by not having complex orders, your food comes out right 95% of the time and your check, well WHO KNOWS if it's correct or not if you don't verify all the prices and the items.

I am willing to bet you don't even verify the prices on your check. AM I RIGHT?

"And if I had any type of overcharge that I had to bring to the attention of the server? The odds are that it was unintentional- therefore, it would not affect the tip."

HOW can you say it wouldn't affect the tip? WHY is the server making a tip in the first place? Do you honestly think it's ONLY to bring you food and drinks? It's EVERYTHING from bringing you food correctly, timely refills, being attentive, and charging you correctly. They should be ***********EARNING************* THEIR TIP BY VERIFYING THE CHECK FOR YOU. THAT'S THEIR JOB TO MAKE SURE YOU ARE CHARGED CORRECTLY.

You are also letting servers take advantage of you by letting them be LAZY, when they could have worked HARDER for you for the money you have WORKED HARD FOR YOURSELF that you are giving them.

I think you feel this way, because you haven't gone through it like we have. I am just SICK of the lazy servers that cannot pick up a damn menu and do just as I did, which was to make sure each price is indeed correct. They are SUPPOSED to care about your money, so you can tip them out of your money. They are working for the customer in a sense and by them being lazy, shows lack of EFFORT.

I tip servers that ************EARN************ THEIR PAY. I DON'T TIP LAZY ASSES.

Springs1 said...

Bleh!
"What is the point of having a POS system if you must check it everytime?"

For starters, ****MANAGERS****, that means HUMAN BEINGS THAT CAN ENTER THINGS INCORRECTLY, input the prices into the computer system. Humans make mistakes just like the cook putting the wrong side dish on the plate, does that mean that the server should bring out mac & cheese knowing the person ordered a baked potato? This really happened to me BTW. Just because the cook messes up DOESN'T mean the server cannot notice this BEFORE they take it to the table wrong. If you agree that it's your server's responsibility to get let's say your entrée correct to the table if there is no other server involved by caring about if your food is what you actually ordered, then WHY would this be ANY DIFFERENT? It's NOT, the fact that you have to put your trust into YOURSELF FIRST, NOT OTHERS to get things done correctly. You cannot trust managers for your tips if you are a server.

I can also say "What's the point of a POS system if we have literally caught quite a number of errors?" Customers can't trust a POS system, nor can a server. Human beings are SMARTER than computers.

Why am I not just able to ring up my own food then? Then when I would be finished, it could be verified by a manager before paying. Since we don't get to ring in our own stuff, well the person that is ringing up the stuff is responsible for the amount being charged considering they are earning tips from customers.

"Its NOT the server responsbility."

NO, IT IS THE SERVER'S RESPONSIBILITY 100%! For starters, WHY you feel that a server should be able to *********EARN A TIP************* BY NOT PREVENTING AN OVERCHARGE? Do you think they should deserve money for not ****CARING***** at ALL ABOUT YOUR MONEY? YOUR SERVER IS SUPPOSED TO CARE ABOUT YOUR MONEY IN ORDER FOR YOU TO PAY THEM WELL. WHY should you give your hard earned money to someone that for one doesn’t give a shit about your money and two, is TOO DAMN LAZY TO MAKE ****YOU**** DO IT FOR THEM? YOUR SERVER IS RESPONSIBLE FOR MAKING SURE YOUR CHECK IS CORRECT NO MATTER HOW MUCH LONGER IT TAKES THEM. A check on a party of 2 normally would take about 30 seconds to a minute at MOST. A minute would be for if the restaurant would have their drinks listed, which a LOT of restaurants don't have any type of drinks listed.

WHY do you feel it's NOT their responsibility? WHY do you feel like YOU should have to POINT out errors that the ****SERVER**** COULD HAVE SOLVED **********************BEFORE******************* SHE OR HE HANDED YOU YOUR CHECK? Don't you not want to have to verify all the prices and the items? You don't feel that's a nuisance to do that? I don't know anyone that wants to have to do that. I really don't think you would want to either.

The server's responsibility is to CHARGE the customer correctly. Considering they WORK THERE, they should have an idea of what's going on MORE than the customer such as they didn't get new menus yet or that the manager did key in a wrong price that's been there for a week, etc.

Do you feel you should have to do ***WORK**** for the server's sake considering it's not like they are paying YOU and that they would EARN more of a tip from you by the HIGHER CHECK AMOUNT, so in a sense, it's stealing, because a "MISTAKE" is when a person **********TRIES AND FAILS*********, NOT A PERSON THAT DOESN'T EVEN ATTEMPT TO TRY TO PREVENT THE SITUATION FROM GETTING TO THE CUSTOMER?

The server can PREVENT an overcharge from getting to the customer. WHY do you think they SHOULDN'T CARE about their customer's money considering they want "CARING" BACK by having payment in the form of what's called a **TIP**? They want me to care about their income, well care about MINE. My husband and I WORKED for that money, so the person that is working for part of OUR MONEY, should damn well CARE about OUR MONEY. Caring is a 2-way street and the simple fact that it's pure LAZINESS NOT to check over the check.

"You seem to be a lazy spoilt 2 yr old kid who wants to be waited on hand and foot while using minimal brain capacity. I'm sorry, servers have a job yes, but they're not our slaves or keepers."

NO, I DON'T WANT A "SLAVE OR KEEPER." What SHOULD happen is that the server DOES THEIR JOB CORRECTLY BY TRYING TO PREVENT MISTAKES FROM GETTING TO THE CUSTOMERS. The fact is, the server is supposed to charge you correctly. THAT IS PART OF WHY WE TIP. You seem to feel it's just because they bring us food and drinks, etc. Well, it's A LOT MORE THAN THAT. If I as a customer can grab a menu and make sure I am charged correctly, WHY THE LAZY ASS SERVER CAN'T DO THE SAME THING? SHOULDN'T THEY CARE ABOUT YOUR MONEY? DON'T YOU WANT TO NOT HAVE TO GO THROUGH A 10 minute or longer WAIT TO GET A CHECK FIXED LIKE WE HAVE OVER 30 cents one time?

You must not have had this happen to you ever or maybe you don't even know it may have had for you to feel this way.

WHY do you feel as a customer that we should have to point out errors on our checks? That's NOT OUR JOB. WE ARE NOT THERE TO VERIFY ANYTHING OR DO A DAMN THING FOR A SERVER. A SERVER IS THERE TO "SERVE" YOU. THERE JOB IS TO CHARGE YOU CORRECTLY.

"And they're people for shit's sake, not robots."

So is a POS SYSTEM NOT, that's WHY THE SERVER CANNOT PUT 100% TRUST INTO IT. The prices are entered by a human being. The prices aren't magically just there.

"Grow up and check your own damn bill!"

I DO check my own bill, but I am TIRED OF FINDING OVERCHARGES THAT MY SERVERS COULD HAVE EASILY PREVENTED ***ME*** FROM FINDING. It's NOT MY JOB TO MAKE SURE I AM CHARGED CORRECTLY CONSIDERING THEY ARE EARNING PART OF MY MONEY AS THEIR TIP!

YOU NEED TO "GROW UP" TO REALIZE SERVERS CAN PREVENT MISTAKES IF THEY PUT SOME ******************EFFORT******************* INTO THE JOB. LACK OF EFFORT = MISTAKES

I have no cool display name said...

It's very risky to ask a manager for a void if the table is still there. What if the manager goes up to the table?

For an extra $20 a MONTH?? Are you out of your mind... oh wait, don't answer that... Even the pettiest of thieves would thumb their noses at $20 a month!!

You're undermining the general good of humanity. Don't do that- it's not a pleasant way to live.

Yes, I eat out and yes, I look at my bill. I don't consider an overcharge to be laziness in any way. This person just ran around waiting on me.
Lazy is sitting at an empty table sending text messages while my drinks are empty.

No one expects what you expect. You bring a stopwatch, calculator and a notepad with you when you go out to eat. You keep a list of .4 cent overcharges for almost a decade- THAT'S normal...

Okay, I can't help you anymore. You're too far gone. If you have tallied up $90 in 7 years, then yes, you exaggerate because it sounds like you eat out 35 times a week. You go out to eat to check for 4 cent overcharges and run home to jot it down.

Does your therapist know you have access to a computer?
Girl, you need a new hobby!!

Springs1 said...

"It's very risky to ask a manager for a void if the table is still there. What if the manager goes up to the table?"

SOME servers WILL take that risk and YOU KNOW IT.

"For an extra $20 a MONTH?? Are you out of your mind... oh wait, don't answer that... Even the pettiest of thieves would thumb their noses at $20 a month!!"

YES THEY WOULD. You are very naïve. I had a waiter that said "I didn't know what you had" when I had gone to the manager first to get an extra bar drink of $5.25 off my check we NEVER ORDERED. If he didn't do it on purpose, WHY THE FUCK WOULD HE HAVE SAID THAT? If you truly make a mistake, you ADMIT UP TO IT, NOT MAKE EXCUSES. That's BULL SHIT that he didn't know what I had ordered, when we had only ordered bar drinks and soft drinks. NO FOOD was on the check. The fact that we weren't ordering food I am guessing made him want to try to up the bill some.

"You're undermining the general good of humanity. Don't do that- it's not a pleasant way to live."

NOT EVERYONE is honest, so you can't put your trust into everyone.

"Yes, I eat out and yes, I look at my bill."

How often do you eat out? We eat out at least 2 times a weekend. Do you actually compare the prices to your check? I bet you don't. I bet you don't go out to eat as OFTEN as we do and that you probably either NEVER had an overcharge or NEVER NOTICED YOU DID if you had?

I have a question:
Do you go out to eat to get overcharged or are you there to have yourself a good time and get to leave once you have requested your check OR would you rather spend 10 minutes waiting for a manager to fix a 30 cent overcharge? Do you want your server to overcharge you or would(WHICH MOST PEOPLE WOULD) you rather have your server give you a CORRECTED CHECK due to that she CARED ENOUGH TO FIND THE OVERCHARGE *************BEFORE*************** SHE HANDED IT TO YOU? Don't you think they should be doing their JOB instead of being LAZY TO DECIDE ALL ON THEIR OWN NOT TO VERIFY THE CHECK? Being lazy is NOT DOING PART OF YOUR JOB THAT YOU COULD AND SHOULD BE DOING. It's it NICER when you have a "CARING" SERVER THAT WILL MAKE SURE YOU ARE CHARGED CORRECTLY SO YOU WON'T HAVE TO VERIFY YOUR CHECK THAN TO HAVE TO VERIFY YOUR CHECK AND POINT OUT THINGS THE SERVER ***COULD HAVE NOTICED IF THEY PUT ANY EFFORT INTO TRYING TO FIND THE ERROR****? Would you rather have service that has mistakes happen or would you rather have no mistakes? 99% of people out there don't want mistakes and the 1% that does, wants free stuff, so they want to find a mistake. I DO NOT KNOW ANYONE THAT GOES OUT TO EAT TO GET OVERCHARGED UNLESS THEY ARE LOOKING TO GET SOMETHING FOR FREE. DO YOU? Even if I would get something for free, it's NOT WORTH IT AT ALL.

"I don't consider an overcharge to be laziness in any way. This person just ran around waiting on me.
Lazy is sitting at an empty table sending text messages while my drinks are empty."

WHY? You must think servers ONLY bring you food and drinks apparently. Their job is to bring you a correct bill as well. Do you not realize that? Lazy is when a server DOES NOT DO WHAT THEY COULD do by getting whatever it is to the table correct to you by ************PUTTING THE EFFORT TO TRY BY VERIFYING THE CHECK, FOOD, AND DRINKS**************! Lazy is a person that DECIDES NOT TO TAKE ANY EFFORT TO TRY TO NOTICE AN OVERCHARGE BEFORE they give it to you that is getting paid from you isn't doing something they ************COULD************* BE DOING. Double checking the check for wrong prices, wrong items, wrong credit card amount rung up, extra items is something the server *************COULD************* be doing and NOT making their **CUSTOMERS** do that for their server. Remember that the CUSTOMER is PAYING the server to do this. The tip is PART of bringing a correct check to the customer. It's NOT just for BRINGING FOOD AND DRINKS AS WELL AS BEING ATTENTIVE. You feel because they gave you food, well that's ok they STOLE from you, because it's **INTENTIONAL** WHEN THEY DON'T ************TRY************** TO VERIFY THE CHECK. Just like the customers I handed the box of donuts without looking in the box was an *****INTENTIONAL*** ACTION TO NOT VERIFY THE BOX. It's an "INTENTIONAL ACTION" TO NOT VERIFY THE CHECK. SO YES, THAT IS STEALING, because it's INTENTIONAL.

They ran around for me, but if they steal from me, ALL OF THAT RUNNING AROUND MEANS MOSTLY NOTHING. THAT'S ALL OUT THE WINDOW WHEN YOU STEAL OUR HARD EARNED MONEY FOR BEING LAZY ASS THAT COULD HAVE DONE THIS FOR US, BUT DECIDED TO JUST "HAND US" THE CHECK TO LET US DO IT.

You still seem to think that the tip is payment for ONLY bringing drinks, food, being attentive, and bringing drinks & food in a timely manner. The tip is for the ENTIRE EXPERIENCE AS A WHOLE. The check is VERY MUCH a PART of SERVICE WE TIP FOR, because the server has to ring up the credit card or give change, so they usually have to go back and forth, because a lot of people do pay with credit cards now-a-days. That's WORK for the server to get your check and ring it up, then come back with your change or credit card w/receipt.

HOW can you say it's NOT "LAZY" when the person YOU ARE PAYING to do a job correctly DOESN'T EVEN BOTHER TO CARE TO DO THE DOUBLE CHECKING FOR YOU, when it's THEIR JOB TO DO THIS? Being lazy is DECIDING NOT TO DO A PART OF YOUR JOB THAT YOU ****COULD**** HAVE DECIDED TO DO.

"No one expects what you expect."

They DO expect not to have to notice themselves an overcharge. I don't know ANYONE that wouldn't rather have their SERVER DO THEIR JOB to make sure their money is spent where it's supposed to be spent towards the restaurant as well as not receiving a higher tip amount that's not truly deserved from the higher check amount.

I don't know ANYONE IN THE UNIVERSE that would go out to eat to GET OVERCHARGED. I don't think you do either, so YES, CUSTOMERS EXPECT TO GET A SERVER THAT WILL NOTICE A WRONG PRICE, EXTRA ITEM, WRONG ITEM, WRONG AMOUNT BILLED, and WRONG CHECK considering they are TIPPING THIS PERSON. The server should be **************EARNING*************** THEIR MONEY BY TAKING CARE OF YOUR MONEY, because that's PART OF **********THEIR JOB*************.

Customers expect to have NO ERRORS IN THEIR DINING EXPERIENCE, because WHO THE HELL GOES OUT TO EAT TO GET BAD SERVICE UNLESS IT'S A MONEY HUNGRY PERSON THAT WANTS FREE STUFF?

"You bring a stopwatch, calculator and a notepad with you when you go out to eat. You keep a list of .4 cent overcharges for almost a decade- THAT'S normal..."

I can REMEMBER that situation with my mom, because it happened one time. My mom and I hardly ever ate out, because my mom cooked a lot and we sometimes only ate out fast food or pizza.

I don't bring a stopwatch. I bring a watch, which that IS normal. I have even read complain letters of people knowing it took a certain amount of minutes(some people report EXACTLY HOW MANY MINUTES on complaints.com) to get drinks or get greeted or how long their food took. The calculator is on my cell phone, so NO, I don't bring a calculator, because I automatically have one with my phone.

"If you have tallied up $90 in 7 years, then yes, you exaggerate because it sounds like you eat out 35 times a week."

We eat EVERY FRIDAY AND SATURDAY NIGHT. We also sometimes go to a 3rd restaurant sometimes just to get drinks or drinks & dessert. So sometimes, 3 times a week total we have OPPORTUNITIES to get overcharged or undercharged. We have mostly got undercharged, with that being mostly soft drinks, which most of them are intentional to get a higher tip. One waitress we ask for, one of the first times we had her, she mentioned "I didn't charge you all for the soft drinks." Just to let us know she was giving us something for free.

52 weeks in a year just x 2 is 104 times we could get overcharged. Sometimes, when there's a holiday, we eat out as well. The more times you go out, the more times the OPPORTUNITY can strike. I bet you don't eat out as much as we do, do you?

"You go out to eat to check for 4 cent overcharges and run home to jot it down."

I NEVER HAD TO "JOT IT DOWN", because I have that GOOD of a memory of things that make me angry. Anything that affects your feelings is more likely to stay in your mind. Overcharges do, because the SERVER COULD have noticed the situation to not let it get to me. WHY do you think it should take a manager, a server, and then the customer to finally realize there's a PRICE overcharge? That's 3 people and the customer doesn't even work there. That's PATHETIC that the people that WORK THERE don't notice it, but a customer can. I go out to eat to enjoy my food and company, NOT to DEAL with 4 cent or ANY KIND of overcharge. THAT IS NOT FUN. That is the entire point of this blog, that the SERVER should be making this situation NOT EVER get to the customer, because they should be **********EARNING********** their tip.

I have no cool display name said...

No, I actually cook. I do get out a few times a month though and it's never happened to me.

I'm sure the waiter didn't know what you were eating or drinking. He is waiting on 25 other people. He waited on 100 other people before you got there.

He rings your food in. He looks at your ticket and brings your food. He brings you your 23 sides of ranch dressing, fills your drinks, clears your table and drops your check.
He is not assuming he's made an error and checking every check. He doesn't have time to get a *take-out* menu and compare notes. Crazy!
Did he get you your cheesy chili quesedilla dip with the 9 extra sides of cheese? Yes. Did he fill your soda 12 times? Yes. Was he pleasant and accomadating? Yes.
Then he's done his job.

YOU are the consumer, paying with YOUR money. Grow up and be responsible for your own money.

Naive? No. It's obvious that I have a substantially larger amount of knowledge as to how the restaurant industry works. You eat out at diners and Chilis- that doesn't qualify you as expert. Take a job waitressing for a few weeks and see how your opinion changes.

Okay so you go out with your watch and cell phone calculator. Same difference.
It takes you ten minutes to sit there and tally everything up. So you're sitting there anyway- you might as well just ask for the manager off the bat and save yourself 2 minutes.

You sit in this poor guy's station obsessing over the check. You should leave him an extra $5 for hogging up his table and being a pain in the ass. Over .4 cents.

Springs1 said...

i have no cool display name
"it's never happened to me."

Do you truly KNOW this? Did you really take a menu and compared EVERY SINGLE PRICE, ITEM, and change or credit card receipt amount EVERY TIME YOU EAT OUT? I seriously DOUBT you do. So honestly, if you haven't done the double checking, then you DON'T TRULY KNOW if it's ever happened or not.

"I'm sure the waiter didn't know what you were eating or drinking. He is waiting on 25 other people. He waited on 100 other people before you got there."

If he WROTE it down, he would have a WAY TO VERIFY WHAT THE HELL I ORDERED. THE SERVER IS RESPONSIBLE FOR KNOWING WHAT YOU ORDERED. Otherwise, WHY THE HELL DID I BOTHER TELLING HIM, WHEN I COULD HAVE JUST PUT MY ORDER AT THE TO-GO COUNTER AND GRABBED IT MYSELF? Make sense? WHY HAVE A WAITER IN THE PICTURE THEN? Should I just go ask a manager or a to-go server to ring me up instead?

"He rings your food in. He looks at your ticket and brings your food. He brings you your 23 sides of ranch dressing, fills your drinks, clears your table and drops your check. He is not assuming he's made an error and checking every check. He doesn't have time to get a *take-out* menu and compare notes."

The waiter if you had **READ** what I had written before: "That's BULL SHIT that he didn't know what I had ordered, when we had only ordered bar drinks and soft drinks. NO FOOD was on the check." HE DIDN'T HAVE FOOD TO CHECK ON THE BILL. There were NO 3 sides of ranch, etc. So there was NO remembering of any foods and the drinks should have been written down on his pad of paper and REREAD at the time of printing out the check(before handing it to me).

"He doesn't have time to get a *take-out* menu and compare notes."

HE DOES HAVE TIME IF HE WANTS TO MAKE TIME. A server can **CHOOSE** to make time for his customer's money if he CARES about his customer's money and his or her tip. If he CARED about customer's money and his tip he WOULD. Also, this particular situation was NOT a wrong price; it was an EXTRA ITEM ON THE CHECK. So in this case, because we only got drinks, which all drink prices are NOT listed at Chili's(soft drinks or bar drinks), so all he had to do was double check what and how many items. My husband had a look at the check first and within 5 seconds he noticed it. Do you mean to tell me the waiter doesn't have 5 seconds, YET, THEY WANT MY MONEY? FUCK THAT SHIT! HE GOT ZERO and it WASN'T just because of that. He made me wait 15 minutes for a coke, yet the table he greeted after us, that got seated after us, got their coke within 6-7 minutes of getting seated. They were even greeted at 3-4 minutes, while we waited 6 minutes to get greeted. I would have also put the order into the computer since it was right by us instead of going further to greet the next table CONSIDERING we had WAITED LONGER TO GET GREETED THAN THEY DID.

As far as price overcharges go, YES, if they want a good tip, YOU DO HAVE TO CARE ABOUT MY MONEY IN ORDER FOR ME TO CARE ABOUT YOUR TIP. You want to be lazy ass and uncaring, GO AHEAD, but hopefully one day you will get a taste of your own medicine.

"He is not assuming he's made an error and checking every check."

That's why a server SHOULD DOUBLE CHECK THE CHECK INSTEAD OF "ASSUMING" ANYTHING.

"Did he get you your cheesy chili quesedilla dip with the 9 extra sides of cheese? Yes. Did he fill your soda 12 times? Yes. Was he pleasant and accomadating? Yes. Then he's done his job."

First off, 9 sides, that's a bit much and I have NEVER asked for that many. Refilling my soft drink is usually about 3 refills and if it's 4 refills, the glass is really small. Anyway, you say "He's done his job", well he's done *************PART*********** OF HIS JOB! His job STILL GOES ON WHEN IT'S CHECK TIME. My husband and I BOTH have stiffed servers at times when it's been a 10 minute wait or longer to get a check rung up. NOBODY CARES(EXCEPT YOU) ABOUT THE REST OF THE SERVICE IF THE CHECK PART GOES WRONG, whether it's a LONG WAIT or OVERCHARGE. The CHECK IS STILL A VERY HUGE PART OF THE SERVICE, BECAUSE IT HAS TO DO WITH THE CUSTOMER'S ***MONEY*** AND ***TIME***.

You don't seem to get that if the service was WONDERFUL, if that overcharge gets to my table, the rest of the service means NOTHING like it didn't happen(unless they apologize & fix it in a timely manner they may get 8% instead of zero), because they were TOO LAZY AND EXTREMELY UNCARING ABOUT MY MONEY, SO WHY THE HELL SHOULD I CARE ABOUT THEIRS MUCH?

THE SERVER'S JOB IS TO MAKE SURE THEY ARE CHARGING YOU CORRECTLY AS WELL AS GET YOUR ORDER CORRECT, REFILLS, ETC. It's NOT JUST GETTING SIDES OF RANCH, FOOD, REFILLS.

**A server's job is NOT ONLY bringing food and drinks as well as being attentive. WHY do you feel it's ((ONLY)) that, that counts?**

"Grow up and be responsible for your own money."

Then servers should be responsible for their TIPS by double checking the check instead of putting that responsibility on the customer. Servers should make their own destiny by FIRST CARING about their customer's money, so then the customer can pay them well. The server should take RESPONSIBILITY for what they are CHARGING customers. That's their money on the line as well.

I am RESPONSIBLE for my money, because I double check the check for extra items, wrong items, wrong prices, and my credit card receipt amount. You are SOOO LAZY not to want to double check a customer's check. You act like somehow you aren't responsible for ***YOUR*** ACTIONS. If "YOU" RUNG IT UP AND HANDED ME MY CHECK, THEN GEE, HOW COULD I NOT BLAME YOU IF A MISTAKE WAS ON THE CHECK OR CREDIT CARD RECEIPT? YOU ARE THE ONE THAT NEEDS TO "GROW UP" AND TAKE **********SELF-RESPONSIBILITY*********** FOR WHAT YOU HAND A CUSTOMER BY NOT BEING SO UNCARING AND LAZY ABOUT IT. You should and COULD be CHECKING OVER THE CHECK YOURSELF NOT MAKING THE CUSTOMER DO IT FOR YOU. Remember, the customer ISN'T making the tip, ****YOU ARE****! The customer DOESN'T HAVE TO DO SHIT FOR YOU AND SHOULDN NEVER, EVER, EVER, HAVE TO DOUBLE CHECK THINGS YOU HAND THEM UNLESS YOU'D HAVE TO TOUCH SOMEONE'S FOOD TO KNOW SOMETHING WAS WRONG or if some other server brought out food wrong. It's highly unlikely a manager would ever hand a customer their check, because that's NEVER happened to us before unless there had been a mistake on the check.

If anything, because I am finding the overcharge, my server should be PAYING ME by giving me a free coke or something like that off my check for MY HASSLE considering I had to do ***THEIR JOB**** THEY *************COULD************ HAVE DONE and were ((((SUPPOSED TO HAVE DONE FOR THEIR TIP!)))) THEY ARE GETTING PAID TO "SERVE" YOU YOUR CHECK CORRECTLY. If that means breaking out the to-go menu, SO BE IT.

"Take a job waitressing for a few weeks and see how your opinion changes."

My opinions would NEVER, EVER, EVER, EVER, EVER CHANGE, because I still would be a frequent customer that wouldn't want mistakes getting to my table. I would as a server treat customers the way I would like to be treated by making sure that mistake doesn’t get to their table, which overcharges are ALWAYS PREVENTABLE, ALWAYS. My opinion will NEVER CHANGE, because my server can PREVENT most mistakes FROM getting to my table. My server can prevent EVERY SINGLE TYPE OF OVERCHARGE FROM BEING HANDED TO ME FROM THEM.

"It takes you ten minutes to sit there and tally everything up."

I don't "add" all items. I compare the menu with the check and check to make sure if I have any wrong or extra items. I also check the credit card receipt or very rarely if we paid with cash or gift certificates, I check the change that we get back.

"So you're sitting there anyway- you might as well just ask for the manager off the bat and save yourself 2 minutes."

We RARELY EVER call a manager over or write to corporate. If that was the case that we'd do that all the time, we wouldn't be having fun any, now would we?

The entire point of this is that when dining out, you are supposed to be able to have a GOOD TIME WITHOUT HASSLES such as double check your check by ending up finding errors on it. That DAMPERS THE OUTING, don't you get that? It DELAYS being able to leave. One time we had to wait literally 10 minutes to get a 30 cent overcharge fixed. If our server would have **CARED**, she would have given us 2 quarters so we wouldn't have to wait there that long to leave. It's NOT OUR RESPONSIBILITY TO SHOW A WRONG PRICE TO A SERVER. The server could do just as what I did. She got zero, because she didn't even apologize. The manager on duty was nice and gave us half-off my husband's sandwich(that was the overcharged item $6.99 on the menu, $7.29 on the check.)

WHY SHOULD I PAY A SERVER WELL TO STEAL FROM ME BY BEING TOO LAZY AND UNCARING ABOUT MY MONEY? WHY SHOULD I PAY A SERVER WELL TO MAKE ME DO A JOB THEY WERE SUPPOSED TO HAVE DONE AND COULD HAVE DONE? WHY SHOULD I CARE ABOUT THEIR TIP IF THEY DON'T CARE ABOUT MY MONEY? If you don't care, WHY THE FUCK SHOULD I?

"You sit in this poor guy's station obsessing over the check. You should leave him an extra $5 for hogging up his table and being a pain in the ass. Over .4 cents."

NOT if he STOLE FROM ME, HELL FUCK NO! YOU ARE NUTS. I AIN'T GIVING A PENNY IF THE SERVER DOESN'T APOLOGIZE. THEY CAN GO TO HELL! One of the 4 cent overcharges, the waitress apologized, she got 14%. If she wouldn't have overcharged me, she would have received 19%-20%. If she wouldn't have apologized, ZERO tip is what she would have received. The SERVER is RESPONSIBLE FOR HOW MUCH AND WHAT THEY ARE CHARGING ME. ANY TYPE OF OVERCHARGE IS A HASSLE AND I SHOULDN'T HAVE TO GRAB A MENU TO ****PROVE**** THE PRICE IS A CERTAIN PRICE. WHY DO YOU FEEL I SHOULD? I shouldn't have to do that as a customer. I am the CUSTOMER, NOT A SERVER. A server serves food, drinks, and the CHECK as well. THEY ARE STILL 100% RESPONSIBLE FOR WHAT THEY CHARGE YOU.

The "poor guy's station" is more like "THE LAZY AND UNCARING GUY'S STATION", because it's really "THE POOR CUSTOMER'S TIME AND STOLEN MONEY."

WHY THE FUCK HELL SHOULD I CARE ABOUT HIS TABLE IF HE DOESN'T GIVE A RAT'S ASS ABOUT MY MONEY? TELL ME THAT, HUH? WHY SHOULD "CARING" BE A ONE-SIDED RELATIONSHIP? It's a JOB, so it's almost like the CUSTOMER is the boss. They can demote you or promote you in a sense by leaving you a bad tip or a real good tip or an average tip or zero(which would be like firing you). Tips are sort of like a bribe. You do better, you get more, you do poorly, you get little to nothing.

I DON'T GIVE A RAT'S ASS ABOUT HIS STATION, BECAUSE HE DOESN'T GIVE A RAT'S ASS ABOUT MY MONEY. WHAT GOES AROUND, COMES AROUND! YOU STEAL FROM ME, I STEAL FROM YOU!!! THAT'S THE WAY IT GOES TO BE FAIR!

I will say this ONE MORE TIME: WHY DO YOU FEEL THAT A SERVER'S JOB IS ONLY TO BRING YOU FOOD, DRINKS, AND BE ATTENTIVE? WHY DO YOU FEEL THE CHECK IS NOT A VERY IMPORTANT PART OF THE SERVICE? Just because it doesn't last long usually DOESN'T mean it's NOT important. I truly HOPE YOU GET RIPPED OFF TO SEE HOW IT FEELS.

I have no cool display name said...

He made you wait 15 minutes for your soda because he recognized you and knows you're a pain in the ass. Besides, we're talking about your bill- not your other issues with life.

Servers are intuitive- they know the minute you sit down that you're trouble.

They don't care about your 14% tip anyway. Someone else is leaving them 40%.

You don't call the manager over because it will ruin your good time? LOL LOL LOL that might be the FUNNIEST thing you've said thus far.

I will say this for the last time. GROW UP and worry about your own money. You are dealing with unskilled workers that work for restaurants who DO NOT emphasis what you are asking of them. They are trained to be fast, skilled on the computer and knowledgable about the menu. NOT to examine every bill because they are assuming no mistakes are made.
I will worry about my own money.

He probably writes your initial order down. Is he comparing his notes to your check? NO. Do you know why???? Because he's not writing EVERYTHING down that you order. You're ordering shit midway through your meal. You're ordering more drinks, desserts, 291 sides of bleu cheese. He writes your initial order down- MAYBE.
Why? Because he's trying to be fast because there's some other psycho at another table who wants him to be FAST and doesn't care about FOUR CENT overcharges. He is trying to please everyone- not just you. He's not taking the time to write every minute detail of a table down because he DOESN'T have the time. Restaurant work is fast paced...
YOU'RE the one apparently writing everything down. Because you have time... he doesn't.
Oh you'd never survive a minute of it.
You at table 3, some fat guy freaking out because his nachos are taking too long at table 4, drunk assholes he's trying to cut off at table 5, a mess left from kids at table 6... But worry about the psycho's FOUR CENT overcharge. Please.

Nutjobs like you overreact to a FOUR CENT overcharge.

For the umpteenth time, I look at my checks and no, don't think I've had an extra drink or entree added on. Don't recall it ever happening. If I did, I'd point it out, have the server remove it and still leave a nice tip if he deserved it.
Normal people like me don't look for FOUR CENT overcharges. So maybe I've been "overcharged" by four cents, but I'm certainly not going to rage on my blog about it.

Yo, get a life.

Springs1 said...

I have no cool display name
"He made you wait 15 minutes for your soda because he recognized you and knows you're a pain in the ass. Besides, we're talking about your bill- not your other issues with life."

It's funny how you are telling me about bringing up "OTHER" issues, when this blog is SOLEY truly about PRICE OVERCHARGES, NOT ANY OTHER TYPE OF OVERCHARGE. "Do you overtip when you are undercharged?" That's just one of the things you mentioned that truly have NOTHING to do with billing.

He made me wait 15 minutes all because we ONLY GOT DRINKS, so our check, HE THOUGHT, would be low, which honestly, it could be MORE than that couple that he served soft drinks to BEFORE me, because their bill could have been under $20, which mine is usually $25 or so. The reason why I am saying this is because one time in 2005, we went to get some drinks at Chili's. The waiter that time was RUDE off the bat. I was NICE ENOUGH to LET HIM KNOW we were just getting drinks and he has the GALL to ask if we wanted to sit at the bar. At that time, smoking was allowed in restaurants in the smoking sections, which was the bar area. Anyway, I had ordered a blue pacific margarita was is like over $7 and my husband ordered a water. He filled up another table's waters BEFORE he went to get his and get this: HE EVEN BROUGHT MY MARGARITA BEFORE THE WATER THAT HE COULD HAVE GOTTEN HIMSELF AT THE SODA STATION. Our check was literally only $7 and something cents and we left ZERO for his RUDENESS. We have EVERY RIGHT to get a table just for drinks if we choose to. We shouldn't have to breathe smoke just because he doesn't want us in his section apparently just because we didn't get food. THAT'S WHY THE WAITER in 2006 at Chili's didn't deliver my coke until 15 minutes after being seated. 8:50p.m.-9:05p.m. is how long he took to bring it along with the margarita, because I order 2 drinks at once, because I don't usually drink water when I am out. I like soft drinks a lot, so I get a mixed drink and a soft drink most of the time. What is weird though, is we DID HAVE HIIM BEFORE when we just got dessert and drinks, which we tipped him 20%. So I DON'T GET WHY HE TREATED US CRAPPY besides just the fact that he THOUGHT the check was going to be a low amount OR maybe they have to tip out more to the bartender than for food, I don't know.

"Servers are intuitive- they know the minute you sit down that you're trouble."

Man, do you sound EXTREMELY LAZY ASS.

"They don't care about your 14% tip anyway. Someone else is leaving them 40%."

We have left 30% 4 times and have left 25%-26% bunches and bunches of times. We have left 27%-28% a couple of times. They WON'T receive 14% if they DO THEIR JOB CORRECTLY and get our things in a timely manner. Don't you GET THAT? It's called ***WORK***!

WHY should I pay you 30% to STEAL from me? You care, I will care, you don't care, I won't care or won't care much.

"You don't call the manager over because it will ruin your good time? LOL LOL LOL that might be the FUNNIEST thing you've said thus far."

I HAVE a good time when things go well.

"GROW UP and worry about your own money."

I DO worry about MY OWN money, that's WHY I double check my check. In order to receive an ***OPTIONAL*** payment, which is called a TIP, when we are only 2 to a party, so there is NO automatic gratuity added, because we don't live in New York, YOU HAVE TO *****************************EARN********************************** THAT TIP AND CARE ABOUT THE CUSTOMER'S MONEY. I don't have to tip period unless I am in New York, in a large party, or using a coupon that requires you to pay automatic gratuity. So since tipping is *********OPTIONAL**************, it's for the servers that DO THEIR JOB CORRECTLY AND *****CARE***** ABOUT MY MONEY.

"You are dealing with unskilled workers that work for restaurants who DO NOT emphasis what you are asking of them."

WHY do you feel a server has to be "TRAINED" to realize how it feels to be OVERCHARGE TO TRY NOT DO IT TO OTHERS? Ever heard that saying "Treat others as YOU'D like to be TREATED?" This is COMMON SENSE and YOU DON'T NEED TRAINING TO KNOW THAT YOUR TIP CAN DEFINITELY BE AFFECTED BY MISTAKES, ESPECIALLY MONEY ONES. It's COMMON SENSE that when my server goes to a restaurant to eat whether it is fast food or a non-fast food restaurant, that they LOOK at the prices to figure out what they will be paying. So if the server has been a customer in ANY restaurant, they COULD UNDERSTAND as far as ***FEELINGS*** go to TRY NOT TO OVERCHARGE SOMEONE BY DOING WHAT IS NECESSARY TO MAKE SURE THAT DOESN'T HAPPEN, because they wouldn't want their server when **THEY** are a customer to do that to THEM, NOW WOULD THEY?

YOU DON'T NEED TRAINING FOR THIS YOU IDIOT! It's like DUH!

"knowledgable about the menu."

Then they should either memorize the prices OR which is EASIER, GRAB A MENU AND COMPARE THAT MENU WITH THE CHECK PRICES THEY ARE CHARGING THE CUSTOMER. "knowledgable about the menu" means ALL THINGS on the menu including prices.

"NOT to examine every bill because they are assuming no mistakes are made."

"ASSUMING" is STUPID IN ANY SITUATION, because 9 times out of 10, THE SERVER IS WRONG about things. I can't count the number of times I have received my check when I wasn't ready or when the server decides to bring a refill that I didn't want or assumes you want the free chips & salsa or bread that sometimes we didn't want if we were just getting drinks, one waiter assumed I wanted an appetizer with my meal just because we ordered 2, another waiter assumed I wanted my salad after the appetizer instead of before, etc. Assumptions lead to PROBLEMS. You should NEVER ASSUME ANYTHING in a customer's dining experience. Assuming makes you MAKE MISTAKES A LOT OF TIMES.

"I will worry about my own money."

Wouldn't it be **NICER** though if YOUR SERVER CHECKED OVER YOUR check for you so you wouldn't have to POINT OUT AN ERROR AND WAIT EVEN LONGER FOR YOUR SERVER TO COME BACK TO GET A MANAGER ETC.? Aren't you PAYING the server to ****************BRING YOU THINGS AS CORRECT AS POSSIBLE****************** NO MATTER IF IT'S FOOD OR THE CHECK? The server is going to get paid, so WHY pay them WELL if they were TOO LAZY AND UNCARING TO ******PREVENT THE OVERCHARGE FROM GETTING TO YOU AS THEY ARE SUPPOSED TO BE, BECAUSE IT'S THEIR JOB? THEY ***CAN*** PREVENT AN OVERCHARGE FROM GETTING TO THE CUSTOMER IF THEY WANTED TO BY ***TRYING**** TO DOUBLE CHECK THE CHECK FOR ANY POSSIBLE ERRORS OF ANY KIND. The tip is supposed to be for a job well done, NOT to pay someone to keep making mistakes or a mistake with your money. If someone makes a mistake at the bank, well I am NOT tipping them, so that's the way it goes, but with a server, the person is getting paid to ***DO THEIR JOB AS "CORRECT" AS THEY POSSIBLY CAN IN ORDER TO RECEIVE GOOD PAYMENT.

"Because he's not writing EVERYTHING down that you order."

He's STUPID THEN, because that's why I get UNDERCHARGES at times. I have gotten 2 margaritas free by accident on 2 separate occasions, a free mixed drink of some sort I can't remember that was around $6, my husband got a free dessert, we got a dessert together that was forgotten off the bill, lots of times soft drinks are not charged and I MEAN LOTS(sometimes it's done on purpose to get a better tip, but sometimes it's done by accident), etc. NO, OF COURSE I didn't tell them, MAINLY because of the HASSLE to get it fixed more than being happy about a free item. I am NOT the server's baby-sitter to let them know about stuff they overcharged me or undercharged me. That's THEIR JOB. It's ON THEM if they chose to not verify the check, so they forgot to put something on the bill. That's NOT OUR PROBLEM, that's THEIR LAZY SELF'S PROBLEM.

He SHOULD be WRITING ALL and I mean EVERY SINGLE SOLITARY THING I HAVE ORDERED. That's WHY mistakes happen. Don't you GET THAT? A waitress one time brought me a mudslide that had ice cream in a tall glass at Chili's when I specifically ordered a white russian with kahula & grey goose vodka. She DIDN'T WRITE IT DOWN, SO SHE FORGOT WHAT I SAID. YOU HAVE TO WRITE IT DOWN IN ORDER TO ATTEMPT TO REMEMBER IT.

I will ask this question again: WHY THE HELL GIVE HIM MY ORDER THEN IF HE ISN'T GOING TO ********TRY******** TO REMEMBER WHAT I HAVE SAID BY NOT WRITING IT DOWN? WHY DON'T I JUST GIVE MY ORDER TO THE BAR OR TO-GO COUNTER THEN? WHY HAVE "HIM" IN THE PICTURE IF HE ISN'T GOING TO CARE TO DO HIS JOB CORRECTLY?

"You're ordering shit midway through your meal. You're ordering more drinks, desserts, 291 sides of bleu cheese. He writes your initial order down- MAYBE."

The situation with the waiter that overcharged us $5.25 and that I waited 15 minutes for a coke, WE ONLY ORDERED DRINKS, NO FOOD. So there was NO desserts, sides, entrées, etc.

"doesn't care about FOUR CENT overcharges."

$5.25 is what he overcharged me, which is WAY THE HELL MORE THAN 4 cents. I gave 14% to one of the servers that overcharged me 4 cents, ONLY BECAUSE IT WAS ONLY 4 cents. If it was $4.00, the tip would have been 8%, since she apologized and fixed the situation right away.

"He is trying to please everyone- not just you."

He is supposed to please ****EVERYONE***** WHICH INCLUDES ME, YOU UNCARING IDIOT! EVERY SINGLE CUSTOMER COUNTS AT EACH TABLE.

"He's not taking the time to write every minute detail of a table down because he DOESN'T have the time."

YET, they FIND THE TIME to bring back wrong food from the customer's table to the kitchen and then back again to the customer's table. Some servers, especially women, write NOTES on the check such as "thank you", sign their name, smiley faces, etc., which they FIND THE TIME TO DO THAT, DON'T THEY, but YET, CAN'T FIND THE TIME TO MAKE SURE THE CUSTOMER IS CHARGED CORRECTLY? THAT'S BULL SHIT!!!

SERVERS DO HAVE THE TIME IF THEY WANT TO DO THEIR JOB AS CORRECT AS THEY POSSIBLY CAN. I have had servers repeat orders before. They have time to do that, they have the time to WRITE ALL ORDERS DOWN. They have time to get things wrong and get them fixed, they have the time to get the correct the FIRST TIME AROUND. That SHOULD BE THE GOAL.

"You at table 3, some fat guy freaking out because his nachos are taking too long at table 4, drunk assholes he's trying to cut off at table 5, a mess left from kids at table 6... But worry about the psycho's FOUR CENT overcharge. Please."

For starters, a MESS is something that can be ALWAYS, ALWAYS, ALWAYS, DEALT WITH LAST OF ANY OF THOSE SITUATIONS. You can clean up AFTER those people have left even. HOW DARE YOU SUGGEST CLEANING BE A PRIORITY OVER A MISTAKE WITH SOMEONE'S CHECK? The guy that's waiting for his nachos, well it may not be ready yet to get.

The 4 cent overcharge is the MOST IMPORTANT out of all those situations you have mentioned because it was a MISTAKE. MISTAKES ARE SUPPOSED TO TAKE TOP PRIORITY OVER ANYTHING ELSE. HOW DARE YOU SAY I WAIT TO LEAVE, NOT ONLY TO MAKE SOMEONE ELSE NOT BE ABLE TO GET SEATED AT MY SEAT FASTER SO YOU CAN MAKE MORE MONEY, SO IT IS TO YOUR BENEFIT YOU GET ME OUT OF THE TABLE FASTER, BUT ALSO THE FACT THAT CLEAN UP WORK CAN ALWAYS BE DONE LATER. Even the guy's nachos are WAY THE FUCK HELL MORE IMPORTANT THAN CLEANING UP A MESS. YOU ARE ONE MEAN AND UNCARING PERSON.

"Nutjobs like you overreact to a FOUR CENT overcharge."

NUTJOBS LIKE YOU CARE MORE ABOUT CLEANING THAN SOMEONE'S ELSE'S MONEY CONSIDERING YOUR MONEY IS RIDING ON IF YOU MAKE A MISTAKE, NOT IF YOU CLEAN OR DON'T CLEAN SOMETHING.

"For the umpteenth time, I look at my checks and no, don't think I've had an extra drink or entree added on. Don't recall it ever happening."

That's WHY YOU CANNOT POSSIBLY UNDERSTAND, BECAUSE IT SOUNDS LIKE YOU HAVE NEVER, EVER, BEEN THOUGH IT THE MANY, MANY, TIMES WE HAVE.

"If I did, I'd point it out, have the server remove it and still leave a nice tip if he deserved it."

How can you say someone deserved a good tip for STEALING from you, because a mistake is when a server TRIES TO PREVENT A MISTAKE FROM GETTING TO YOU, NOT BEING LAZY ABOUT IT. WHY do you feel the server ONLY DESERVES A TIP JUST FOR THE BRINGING FOOD, DRINKS, AND BEING ATTENTIVE ONLY? PART of the service is STILL THE CHECK. That is STILL PART OF THE SERVICE. WHY DON'T YOU UNDERSTAND THAT OR CONSIDER THAT WHEN YOU TIP? WHY do you feel a server couldn't overcharge you on purpose? Why do you feel a server should deserve good money from being TOO LAZY TO MAKE SURE YOU WERE CHARGED CORRECTLY? Their job is to "BRING" you things correctly, NOT INCORRECTLY. If they don't TRY, WHY should they get a good tip for NO EFFORT? Whatever happened to putting EFFORT into a job?

I will ask this again: WHY DO YOU FEEL THAT RESTAURANT SERVICE ONLY COUNTS FOR THE FOOD, DRINKS, AND ATTENTIVENESS? WHY DO YOU FEEL THE CHECK PART DOESN'T COUNT IF THE SERVER MESSES THAT UP? Shouldn't your money be VERY IMPORTANT to you enough to steal some tip back from the thief, even though it may not be initially intentional, it's still intentional the server didn't double check the check. It's just like when I intentionally didn't check the donut boxes. It's still INTENTIONAL I didn't check it even though I didn't mean for the customer to get their wrong box of donuts.

"Normal people like me don't look for FOUR CENT overcharges. So maybe I've been "overcharged" by four cents, but I'm certainly not going to rage on my blog about it."

See, YOU DON'T KNOW, SO YOU CANNOT POSSIBLY UNDERSTAND WHAT IT'S LIKE. Normal people WANT to get charged correctly and NOT have to wait to get the check fixed. The CUSTOMER IS NOT RESPONSIBLE FOR MAKING SURE THEY GET CHARGED CORRECTLY, BECAUSE THE SERVER IS SUPPOSED TO BE EARNING THEIR TIP BY CHECKING THE CHECK FOR THE CUSTOMER. THAT'S THEIR JOB. Why do you feel they should get paid well to NEGLECT PART OF THEIR JOB, MAKE YOU WAIT LONGER TO LEAVE, INCONVENIENCE YOU, MAKE YOU MAKE SURE EACH PRICE IS CORRECT, ETC.?

So you finally admit you DON'T CHECK EVERY PRICE AS WE DO. NO WONDER WHY YOU DON'T UNDERSTAND, BECAUSE YOU DON'T GO THROUGH THE MEANS TO MAKE SURE YOU ARE CHARGED CORRECTLY AS WE DO. It's a HASSLE AND NO CUSTOMER SHOULD HAVE TO DO THIS, because their SERVER SHOULD BE DOING IT FOR US CUSTOMERS since they want to get PAID WELL. You obviously don't care much about your money that you don't check over the prices you are being charged.

I have no cool display name said...

Nice enough to let him know that your rude ass was going to hog up the guys table for a glass of water and one drink??
I'm glad he had "the gall" to be rude to you. You deserved it.
My favorite restaurant here in Philadelphia does not allow people to sit at a table and not order food. In fact, my other favorite restaurant doesn't allow that either. It's ignorant to the people waiting to sit down and eat.
You know what? You should visit Philadelphia for shits and giggles just to see how much of your psycho behavior would be tolerated. My favorite restaurant would boot your ass to the bar and if you didn't like it, the owner would tell you to stick your $7 check up your ass. LOL but so very true. That place goes on a 2 hour wait on the weekends. I've watched that guy kick people out of a table for having a $25 check between 6 people.

Sitting down to order one drink and one glass of water is disgusting and rude and shows your degree of ignorance.
If you don't like smoke, stay home. You're still sitting in a building where people are smoking. You're 30 feet away from it.
Refer to your second-hand smoke guide to see how uninformed you are there.

Right- cleaning isn't important. There's no pressure to get the tables cleaned and resat, is there? Noooo- people aren't torturing the hostesses asking how long, how long, how much longer...
Let everything stay a mess so they can write down one drink.

There's so many different types of pains in the asses- people with their self-absorbed needs like you... and one person dealing with all these different types of nuts.

Your last post was the epitomy of your utter ignorance and self-absorption.

Guess what? Waiters aren't going to write every single thing down and they're not going to refer to a take-out menu. Ever, ever, ever. I guess you need to adjust your attitude because you'll never change a thing. You won't tip- who cares?

UNSKILLED WORKERS- remember that.

*Until you go out there and try doing that job, you look like an absolute fool trying to critique it or give advice on how to do it.* Remember that, okay? You can't very well make suggestions to a profession you've never been in.

Why I feel his job is what it is? Ummm... I don't know... call your local Chilis and ask them what their training programs consist of. I believe my opinion is the industry NORM. You know, what is expected from UNSKILLED WORKERS.

I don't think I can do anymore with you. You're just too misguided.

I have no cool display name said...

Wait!
My friends are here and we're all cracking up at your blog and how nuts you are.

Do you think restaurants should add a course in "feelings" for their unskilled, transient employees?

My bartender buddies are all chipping in .4 cents to compensate for the heavy financial hit you've taken. If they can get $1.28 up, will you promise to stop eating out? It will be doubled to $2.56 if you promise to stop going out period.

Tell the waitstaff in wherever bumblefuck you live "you're welcome".

Did you ever see American Pie? Are you the band camp girl??? "This one time at Chilis in 2005, I ordered a blue pacific martini and the waiter had the nerve to charge me $6.99 when it was $6.95. Then this one time at Applebees in 2006, my mom ordered the ribs and..."

LOL LOL LOL

Springs1 said...

"Nice enough to let him know that your rude ass was going to hog up the guys table for a glass of water and one drink??
I'm glad he had "the gall" to be rude to you. You deserved it."

I WASN'T RUDE TO HIM IN ANY WAY, SHAPE, OR FORM. There wasn't a wait for a table after 11:00p.m. at night(this Chili's closes at 12p.m.)

I DIDN'T "DESERVE" it because we get "JUST DRINKS" almost every weekend with NONE of that rudeness. ONLY those 2 servers were rude like that just because we just got drinks out of ALL the other ones we have encountered, which is YEARS and YEARS of experiences of servers that were NICE and received 25%-26% JUST for drinks.

It's NOT "RUDE" to let the server know you won't be getting food, that's actually THOUGHTFUL AND ***VERY CONSIDERATE***. As long as the customer is ORDERING SOMETHING, they can sit WHERE THE FUCK EVER THEY PLEASE. Especially if there is no wait for a table, SO WHY THE FUCK SIT AT THE BAR WHEN YOU CAN SIT AT A NICE TABLE? WHY make yourself uncomfortable and in that particular case I talked about earlier, to have to deal with breathing smoke right by someone at the bar instead could be at least 30 ft. away from it? If anything, HE was RUDE ONLY THINKING ABOUT HIS "TIP MONEY" AND NOT ABOUT OUR COMFORT OR HAPPINESS, SO FUCK HIM!

It's NOT RUDE to get a table just for drinks. If the manager lets the customers do this, then the servers have NO SAY SO in it, because the customer is at least PURCHASING SOMETHING. Even if I only got coke, I could get a table if I wanted to. It's NOT RUDE, because I am purchasing something. It's RUDE to have the waiter not care about MY LUNGS is what was rude. I CAN'T BRING AN IRON LUNG INTO THE RESTAURANT YOU KNOW. Don't tell me about not going, because FUCK YOU THEN!

"My favorite restaurant here in Philadelphia does not allow people to sit at a table and not order food. In fact, my other favorite restaurant doesn't allow that either."

Then I wouldn't go to that restaurant then or if it was smoke free, I'd sit at the bar. It's NOT up to my SERVER to tell me WHERE TO SIT. I SIT WHERE I PLEASE. It's like DUH, we would have NEVER GOT A TABLE IF WE WANTED TO SIT AT THE FUCKING BAR, NOW WOULD HAVE WE? THAT WAS A STUPID QUESTION.

"It's ignorant to the people waiting to sit down and eat."

In the 2005 situation, there was NO WAIT WHAT-SO-EVER for a table, so it's NICER to get a table than to sit at the bar.

As far as when there is a wait for a table, I as a customer have JUST AS MUCH RIGHT AS THEY DO to order just drinks as they do to order food as well as drinks. If the managers are OK with it, which ALL THE MANAGERS ARE, then my server has NO SAY SO IN IT. The people's time that are waiting to eat is just as important as my time just because I want drinks. WHY "THEY" are more important than us just because we are getting only drinks? So you are saying customers have to order a certain amount according to YOU to get a privilege to sit at a table? If the manager is ok with it, then what's the problem? It's NOT up to MY SERVER to say they won't serve me. The DISCRIMINATION and you can't do that BY LAW.

"I've watched that guy kick people out of a table for having a $25 check between 6 people."

Well, that's discrimination and they could actually SUE for that. They could get in trouble with the law for that, because that's discriminating against low checks. So you mean to tell me according to this manager, those people couldn't order what they wanted to? They still made a PROFIT off of them and those people waiting MORE THAN LIKELY will be seated at some point. That's that manager's problem. It has NOTHING to do with the server, NOT AT ALL. I know by law the owner can decide who he or she wants on the premises to an EXTENT, but if they are BUYING things, that's being discriminatory. It's also losing customers, because maybe that night they ate a huge meal already, so they are just getting drinks and snacks, but a week from then, they may go to spend $150 on 6 people to actually eat. Considering they got thrown out, they wouldn't be at the restaurant EVER again spending a lot of money. So that manager just lost customers that could have gone many of times to actually EAT and DRINK there as well as many times where the manager could have made $25 each time they got snacks and drinks. That's a STUPID BUSINESS DECISION. It has NOTHING to do with the server though.

"Sitting down to order one drink and one glass of water is disgusting and rude and shows your degree of ignorance."

As long as the manager says it's OK, then NO, it's MY RIGHT. It's NOT BEING RUDE or IGNORNANT. Now if I just got 2 glasses of water that's free and sat at a table, well then yes, that would be rude, because I wouldn't be ***BUYING*** ANYTHING, but if I am buying something, then NO, it's NOT RUDE, it's MY RIGHT as a customer to get to sit WHERE THE FUCK I PLEASE. It's YOUR JOB TO SERVE ME CORRECTLY NO MATTER HOW MUCH I ORDER. It's ONLY RUDE to you and the other 2 waiters that were rude to me, because you ONLY CARE ABOUT YOUR TIP MONEY AND NOT ABOUT ANYONE ELSE'S HAPPINESS OR LUNGS. Just shows the SELFISHNESS IN YOU. YOU ARE BEING RUDE by acting as if I can't order how much and what I want at the table. YOU HAVE NO RIGHT TO TELL ME I CAN'T ORDER JUST A MARGARITA AND A WATER. WHO THE HELL DO YOU THINK YOU ARE? It's YOU THAT IS RUDE. It shouldn't matter if we order food or don't, as long as we order SOMETHING that COSTS something.

"If you don't like smoke, stay home. You're still sitting in a building where people are smoking. You're 30 feet away from it."

I bet you wouldn't live like a hermit and never go ANYWHERE due to smoke? NO, if YOU DON'T LIKE CUSTOMERS JUST GETTING DRINKS, QUIT YOUR JOB AND GO BE SOMETHING ELSE INSTEAD OF A SERVER! See, I gave you the same advice you gave to me. Customers have EVERY RIGHT to be in a non-smoking section if they want to and it's VERY DIFFERENT being RIGHT BY someone smoking vs. 30 ft. away from someone smoking. You don't care about your customer's LUNGS, just about your MONEY. You show your SELFISH AND RUDENESS RIGHT THERE BY TELLING PEOPLE TO STAY HOME. YOU ARE VERY, VERY RUDE AND SELFISH.

"There's no pressure to get the tables cleaned and resat, is there?"

The people that are seated COME BEFORE(since they were seated BEFORE) thinking about the people being resat. If I have asked for a coke, you see a table JUST getting seated, well I asked for my coke BEFORE they got seated even, well GEE, my coke comes BEFORE greeting them, because I asked for something BEFORE they were seated even.

You seem to care more about the people in the waiting area than the people that are already seated. If there's an overcharge on someone's check, HOW DARE YOU WORRY ABOUT CLEANING UP FIRST? Those people DESERVE to wait longer to get seated, because the person that got overcharge got their problem BEFORE another party has even got seated yet. Also mistakes SHOULD take TOP PRIOIRITY over ANYTHING and especially clean up work. What is the point in waiting "YOUR TURN" to get seated if you don't have a "TURN" anymore, because the people in the lobby in a sense, get to *CUT* in front of the people already seated by you cleaning up messes BEFORE fixing an overcharge. If people wait their turns to get seated, then WHY would the server INTENTIONALLY not give the people that are already seated their turn BEFORE the people that aren't seated yet, especially considering it's a MISTAKE? Shouldn't the server try to fix the situation in a TIMELY MANNER instead of ONLY THINKING about the next table getting seated quicker? What was the ENTIRE POINT in "WAITING IN ORDER" TO GET SEATED if the server is going to let customers that are in the lobby CUT in front of the people that are already seated? I know the waiting for a table is not in exact order all the time, because sometimes if it's a large party you cannot physically fit a party of 6 in a 2-seater booth for instance, but basically the waiter to get seated is in order of arrival.

"Noooo- people aren't torturing the hostesses asking how long, how long, how much longer...
Let everything stay a mess so they can write down one drink."

When the server makes mistakes, they are taking MORE TIME to fix it than if they would have gotten it correct from the get go. The hostess or host may be getting questioned, which I have witnessed that before, but it goes by WHO'S TURN IS IT. The people that are in the dining area have their turn BEFORE the people not even seated yet. That's the way it goes, so if the guy with the nacho's food is ready, you don't go clean up the mess, you worry about getting his nachos to him. The customer that has an overcharge shouldn't be sitting there for 10 minutes waiting to leave, because that's how much longer another party will be waiting to get seated. Have you EVER thought of that as well? If you clean up first, then you are PUNISHING the innocent customers for YOUR mistake that YOU could have caught yourself and letting the people in the lobby in a sense "CUT" in front of the customer that has the overcharge that has presented their problem to you BEFORE these people are seated.

I will say this again. YOU ARE ONLY THINKING ABOUT MORE CUSTOMERS, THE MORE TIPS, when you should be thinking about your CURRENT CUSTOMERS FIRST, since it is THEIR TURN, BEFORE customers in the lobby.

Well, when YOUR ONE DRINK gets messed up time and time again, we will see how YOU FEEL then. You may start to feel your server SHOULD have WRITTEN IT DOWN when they get it wrong 2 times in a row. Maybe you don't care, but MOST people DO. You are really showing how you don't CARE at ALL about your customers. Their orders being correct should be the GOAL of taking the order in the first place. You take the order for a reason. TO GET THE ORDER CORRECT TO THE CUSTOMER. There is NO POINT in taking an order if it's going to come out wrong, because you were TOO LAZY TO WRITE IT DOWN. I will say this again: WHY DON'T I JUST GIVE MY ORDER TO THE BARTENDER OR TO-GO SERVER INSTEAD OF MY SERVER? What's the POINT in doing something if it comes out WRONG? WHY DO IT THEN? Also, WHY tell my server my order if they don't care to TRY to get it right? WHY BOTHER TELLING MY SERVER THEN? I might as well go to the to-go area to place my order for food to dine in, so I can double check my own food at the counter as well as checking my check at the counter. WHY would I pay you a good tip so you can not ***ATTEMPT**** TO GET THE ORDER CORRECT by NOT EVEN ***TRYING***? I feel I might as well tell my order to the cook personally and write my own order down to give to the kitchen staff as well as pick up my food from the kitchen staff. This way, my food is double checked by ME BEFORE heading to the table. What's the point of a SERVER THEN?

"people with their self-absorbed needs like you."

LOOK WHO'S calling WHO self-absorbed:
1. "If you don't like smoke, stay home."
2."Sitting down to order one drink and one glass of water is disgusting and rude and shows your degree of ignorance."
3."Nice enough to let him know that your rude ass was going to hog up the guys table for a glass of water and one drink?? I'm glad he had "the gall" to be rude to you. You deserved it."
4."Waiters aren't going to write every single thing down and they're not going to refer to a take-out menu."
5. "But worry about the psycho's FOUR CENT overcharge. Please."
6. "They don't care about your 14% tip anyway. Someone else is leaving them 40%."
7."You should leave him an extra $5 for hogging up his table and being a pain in the ass. Over .4 cents."
8. "Waiters aren't going to write every single thing down and they're not going to refer to a take-out menu. Ever, ever, ever. I guess you need to adjust your attitude because you'll never change a thing. You won't tip- who cares?"
9."Comparing a check to a take-out menu? Are you kidding? Do you have any idea how time consuming that is to someone waiting on 5 tables?"

These are the REASONS WHY IT'S *YOU* THAT'S SELF-ABSORBED and NOT ME:

1st quote: YOU are TOO SELF-ABSORBED with not making much money off of a table than your CUSTOMER'S HEALTH.
2nd quote: Only caring about the money you COULD have been making on a party that orders food and drinks.
3rd quote: Again, ONLY caring about YOUR OWN TIP MONEY, NOT the CUSTOMER'S happiness and health.
4th quote: Again, being TOO LAZY to think of the CUSTOMER.
5th quote: Again, NOT CARING about the CUSTOMER'S MONEY, ONLY ABOUT YOUR OWN.
6th quote: Again, caring ONLY about YOUR MONEY ONLY, but NOT ALL YOUR CUSTOMERS tips you COULD make or their happiness.
7th quote: That's AGAIN ONLY CARING ABOUT YOUR OWN MONEY AND NOT AT ALL, AT ALL, ABOUT YOUR CUSTOMER'S MONEY. It's like to hell with the customer's money, because ONLY YOUR MONEY means something is your SELFISH ATTITUDE. You also seem to feel you should get paid even more than normal over a server STEALING from a customer which is really SELF-ABSORBED to feel like you are ENTITLED to MORE MONEY for STEALING. As I stated before it's INTENTIONAL if the server DOESN'T ****TRY*** to check over the check. I don't care if they didn't mean to do it, if they didn't check the bill over, they intentionally didn't check over the bill.
8th quote: Your attitude about not caring about your CUSTOMER'S MONEY because it's TOO MUCH TROUBLE and you don't even care if the customer tips or not, due to the fact that you are too SELF-ABORBED with ONLY thinking about YOURSELF. In other words, doing YOUR JOB is TOO MUCH TROUBLE for your customers.
9th quote: Not *CARING* about your customer's money as well as some servers DO FIND TIME TO WRITE NOTES ON THE CHECK, yet don't find the time to make sure their customers are charged correctly. GIVE ME A BREAK! As I stated before in an early example, most restaurants don't list drink prices normally, so for a lot of restaurants, the servers don't have that to compare the menu to the check with. If it's a party of 2, then they probably would have appetizer and/or salad, entrée, and dessert typically. Those items aren't that many that a server cannot compare the menu with the check within 30-40 seconds at MOST. Especially, if the customers don't order one of those items or it's a small amount they order such as just 2 entrées.

Then WHY do I have servers that do a good job if they don't care?

"Until you go out there and try doing that job, you look like an absolute fool trying to critique it or give advice on how to do it.* Remember that, okay? You can't very well make suggestions to a profession you've never been in."

I can, because I know the mistakes that get to my table. So GEE, if you are a CUSTOMER A LOT, you would KNOW what CUSTOMERS EXPECT A LOT, especially PICKY CUSTOMERS SUCH AS MYSELF. Just yesterday I was overcharged 50 cents. It wasn't a wrong price, but an extra item I NEVER ordered. According to THEIR DRINK MENU ON THE TABLE, their pina colada comes with a rum of some sort. This waitress charged me $5.99 plus .50 cents for Bacardi. Her ATTITUDE got her ZERO. I present it to her; she goes to ask the manager. She comes back to tell me "You needed to tell your server you wanted the "well brand" rum. She also said: "I had to pick some rum on the list in the computer, so I picked the lowest one." I had told her ON THE MENU a pina colada HAS RUM IN IT ALREADY and that I DIDN'T ORDER Bacardi, so I shouldn't be charged for something I DIDN'T ORDER. I also told her that's not right just because I didn't tell you that if I didn't order Bacardi. So it took the 3rd time around to get the check fixed. The manager told me he agreed with me that he told her that I shouldn’t be charged for something I didn't order just because she couldn't put it a certain way into the computer. She also didn't get my order as I ordered it with NO SORRY and had to wait for my ranch 3-4 minutes. She also didn't put in the order as she should have RIGHT AFTER she got our order and INTENTIONALLY DELAYED our food being cooked by greeting another table. This was a STUPID WAITRESS. It's COMMON SENSE YOU NEVER, EVER, put something on someone's bill they NEVER ORDERED and act like it's the CUSTOMER'S fault they had to tell their server about a certain rum that's already LISTED ON THE MENU already as well as since an item was ordered "AS IS" with NO ALTERATIONS ON THE MENU, there's NO EXCUSE IN THE WORLD TO CHARGE SOMEONE SOMETHING THEY NEVER ORDERED. I feel YOU WORK THERE, NOT ME, SO WHY THE FUCK HELL DO I KNOW THE MENU ***BETTER*** THAN YOU DO? THERE'S SOMETHING WRONG WITH THAT PICTURE considering I wasn't there since October. YOU DON'T HAVE TO BE A SERVER TO KNOW THIS. You DO, HOWEVER have to be a ********CUSTOMER*******, TO REALIZE that customers order from a ***MENU**** and that when you would ring something up, that is HOW the customer gets billed if they order it "AS IT COMES OFF THE MENU." See, she was thinking from a "SERVER'S" point of view with dealing with the COMPUTER INSTEAD OF THE MENU that the CUSTOMER is ORDERING FROM. What does the "CUSTOMER" SEE and READ? THE MENU, NOT THE COMPUTER SCREEN. So if she couldn't put in the right thing without it charging extra, she should have WENT TO HER MANAGER TO ASK HOW TO RING IT IN PROPERLY INSTEAD OF JUST CHARGING 50 cents extra for an item that was NEVER ordered. THIS IS A "DUH" SITUATION. I NEVER ORDERED IT WITH BACARDI, so I shouldn’t be CHARGED for that considering the MENU has RUM in the pina colada already. That's like double charging me for an item that COMES with the drink already. That was WRONG of her and VERY STUPID.

HOW STUPID CAN YOU BE TO NOT KNOW THAT A PINA COLADA HAS RUM IN IT UNLESS YOU SPECIFIY YOU DON'T WANT ANY RUM IN IT, which would be like a virgin pina colada. Since the MENU had RUM in the DESCRIPTION and I ONLY ordered OFF THE MENU EXACTLY AS IT CAME, then it's COMMON SENSE NOT TO CHARGE ME 50 cents more for Bacardi when I NEVER ordered Bacardi.

WHY do you feel you have to be "IN THE PROFESSION" to KNOW WHAT TO DO AND NOT TO DO AS A SERVER? This waitress IS in the profession and she is STUPID. She's only thinking about ringing it up and what is in the computer system, when she should be going according to the MENU. That's WHAT THE CUSTOMER READS. THE COMPUTER IS SOMETHING ONLY THE SERVER READS. THE MENU AND THE WRITTEN ORDER IS WHAT THE SERVER SHOULD BE GOING ACCORDING TO WHEN GIVING THE CUSTOMER'S CHECK TO THEM. If I would have ordered Bacardi, I would have GLADLY paid the extra money, but I NEVER ORDERED Bacardi, so it's COMMON SENSE YOU DON'T CHARGE ME. This waitress lacks common sense and she has EXPERIENCE, which I don't, so that's just ONE situation out of MANY, MANY, MANY, that I am RIGHT about and I seem to be WAY MORE KNOWLEDGEABLE about HOW TO BE A WAITRESS, THAN SHE DOES. Shouldn't that TELL YOU SOMETHING THAT I ************KNOW*********** WHAT THE HELL I AM TALKING ABOUT? I DON'T NEED "EXPERINCE" in being a waitress to KNOW WHAT TO DO AND WHAT NOT TO DO. Being a CUSTOMER a LOT has TAUGHT ME A LOT about serving.

When I asked for 4 sides of ranch, I didn't order ONE medium sized ranch. YOU GET YOUR ORDER CORRECT EXACTLY AS STATED BY THE CUSTOMER. If she wanted to put it in 2 medium containers instead of 4 small, that would have been fine. The fact is, the servers MAKE the salads the manager told me and SHE brought out the salads, so it's like DUH, she didn't ********SEE********** in the kitchen the order was NOT "EXACTLY" as ordered as far as sides of ranches?

I DON'T NEED EXPERIENCE TO KNOW WHAT TO DO AS A SERVER! DON'T YOU GET THAT? If I would have been the server in that situation, I would have brought out 4 sides of ranch if they were small or 2 medium sized ranches, would have put the order into the computer system BEFORE greeting the next table considering another server had greeted another table that had gotten seated AFTER us, when OUR server didn't greet us even by then, so she took around 6 minutes to get to us, so we ordered food and drinks at greeting time. The fact that she took so LONG to get to us, she should have put the order into the computer BEFORE she greeted those people at the other table that were seated AFTER us. I would have also only charged for the pina colada and NOT for the Bacardi considering the menu states it COMES with rum already.

See how I would have ********NOT MADE THOSE MISTAKES GET TO THE CUSTOMER*********? SEE HOW CARING AND A GOOD SERVER I WOULD HAVE BEEN? See how I would have done ***BETTER**** than someone that DOES HAVE EXPERIENCE? I guess you won't admit that, but it's the TRUTH.

This for instance is just ONE former waiter that completely AGREES with me:
http://www.thedailydeals.com/forums/showthread.php?t=600104&page=10

Demosthenes9 said: "Absolutely right. As a waiter, it was ultimately my responsibility to ensure that EVERYTHING was correct with your food. Cooks would plate up entrees and the expediter would "build tickets" by collecting the correct entrees, adding the side items, and placing the plates on a tray to complete the order. (at least that's how it worked just about everywhere I have been).

At that point, the waiter SHOULD check each plate to see that the order is correct to include having the correct side items. Waiter should also make sure that the food is still hot and didn't "die in the window" while waiting for the order to be filled.

Lastly, a waiter who actually knows what he is doing can simply look at your steak and tell with some accuracy whether it is cooked correctly or not. (There are of course exceptions where steaks are "borderline", like right between medium rare and medium, or between medium and mid well.)

I have had any number of cooks yell at me because I told them to recook a steak before I even took it to the table. It doesn't take a genius to see a somewhat burnt steak sitting on a plate and to figure out that it ISN'T medium rare as ordered.)

The funny thing is, if waiters took the time to pay attention to the little details like the one's Spring mentioned, they would actually have MORE time on their hands to take care of customers.

Afterall, it takes maybe 30 seconds to check over an order and make sure it's correct. Failure to do so means that you now have to go all the way back to the kitchen, argue with a cook, get a replacement side item, then carry it back out to the table.

That time could have been better spent taking care of other tables instead."

This former waiter is talking about food, but it's to SHOW and PROVE to you that I KNOW A LOT about SERVING WITHOUT ANY EXPERIENCE DOING IT.

http://twopeasinabucket.kaboose.com/mb.asp?cmd=display&thread_id=2306026&pg=2

jenettycakes76 said: "AS A FORMER OUTBACK SERVER (many moons ago)....

YES - it is the responsibility of the front of the house (server) AND back of the house (kitchen) to serve/prepare the correct meal. When the server gets the table's food (usually from the Manager), a carbon copy of what he/she wrote down comes with it (this is to ensure the order of the food is placed on the tray accordingly - like seat A - F, position 1 - 6)."

This former server PROVES that your server is SUPPOSED TO KNOW WHAT YOU ORDERED, NOT as what you said ""I'm sure the waiter didn't know what you were eating or drinking. He is waiting on 25 other people. He waited on 100 other people before you got there." Your server is SUPPOSED TO ********KNOW******** WHAT YOU ORDERED. That's their JOB.

This former waitress is basically stating that the customer does NOT CARE about WHOEVER made a mistake initially, that all they care about is their server getting things correct to the table, which is SOOOOO TRUE:

http://twopeasinabucket.kaboose.com/mb.asp?cmd=display&thread_id=2306026&pg=1

nickel831 said: "Another former waitress here. I have to disagree with most of this statement.
The server is the last line of defense before the food hits the table. They should always check the order and make sure it is correct. The guest does not care what is going on in the kitchen or who's putting what together, all they need to care about is there is there server and how they are treating thier table."

When we have been overcharged on a wrong price, I don't care about that the manager didn't get in the new menus yet or that he or she didn't put in the correct price. All I care about is being CHARGED CORRECTLY the FIRST TIME AROUND WITHOUT HAVING TO POINT OUT AN ERROR that the SERVER should have noticed instead of ME. I don't care WHO messed up, it's up to the server to get it correct to the table as long as it's something they can notice. I wouldn't blame my server for a pickle under a bun that they would have to touch my food to SEE the mistake or a steak cooked medium well instead of well done for instance is not very easily detectable it being wrong. ANY OVERCHARGE though IS VERY VISABLE AND EASILY DETECTED. ANY WRONG FOOD as long as it's not covered up by anything is VERY EASILY DETECTED. Things missing, as long as it's something that isn't covered up the item such as a piece of chicken underneath pasta that the server would have to move around the pasta to NOTICE there's no chicken in it would be EASILY DETECTED. So if the piece of chicken was covered up by pasta and the order was put in correctly, I couldn't possibly blame my server, because she or he couldn't SEE there was something missing, which would have been the chicken in this case.

This customer AGREES and basically says it ALL:
http://twopeasinabucket.kaboose.com/mb.asp?cmd=display&thread_id=2306026&pg=2

night owl scapper said: "Now, just a minute, why is the waitress/waiter not responsible to see that the customer gets what they ordered the way they ordered it? Are we supposed to jump up and go discuss a problem with the kitchen staff? Seems to me that would be extremely inconvenient, awkward, and in some states, illegal for a customer to march into the kitchen and ask for a food order to be corrected."

So basically the customer is supposed to go give their order themselves by GETTING UP to give it and GET IT? What KIND OF SERVICE IS THAT? That sounds like FAST FOOD SERVICE if you ask me.

"call your local Chilis and ask them what their training programs consist of. I believe my opinion is the industry NORM. You know, what is expected from UNSKILLED WORKERS."

You don't need "training" to be NICE enough to PREVENT an overcharge from getting to a customer, just as when they are a customer, that they would want their server to PREVENT an overcharge from getting to them. It's called TREATING PEOPLE AS YOU WANT TO BE TREATED WHEN YOU ARE IN THAT SAME SITUATION. Do you feel you need training on knowing that your tips depends on if mistakes get to the customer's table? I mean seriously, that's IGNORANT of you to say they need "TRAINING" on COMMON SENSE ISSUES. It's COMMON SENSE if you overcharge someone, they might be pissed off about it and not leave a good tip. It's COMMON SENSE that when THAT particular server is a CUSTOMER THEMSELVES, that they DON'T WANT to be overcharged, so WHY would they do that to someone else if they could PREVENT IT?

"Do you think restaurants should add a course in "feelings" for their unskilled, transient employees?"

I DON'T think they should have to, BUT, I think they should do some skits as sort of like a mandatory training meeting, to where they are actually pretending to be a customer and see what happens when mistakes happen. Such as one server will serve another server food and they will actually eat something. The manager could make scenarios to show how the CUSTOMER may feel when things go wrong.

As I stated before, before I was a customer a lot, I didn't know much, but since I have met my husband in late 2000, we have been going out to eat A LOT every weekend 2-3 times a weekend, so we EXPERIENCE LOTS of DIFFERENT mistakes I NEVER EXPERIENCED when I lived at home with my parents. An example of being an unknowledgeable customer would be one time when me and my mom went to Denny's, we had ordered the grand slam with ALL bacon instead of the link sausage and bacon. She brought out bacon and sausage. I thought it wasn't her fault that it was the kitchen staff's, because I was VERY UNEDUCATED about eating out. NOW-A-DAYS, I realize that it was HER fault 100% we received the wrong food no matter if she put in the order correctly or not, because this mistake was ****VISABLE***** without having to TOUCH the food to take NOTICE **IN THE KITCHEN** that link sausages don't look like bacon, it's like DUH, no touching the food to not be able to NOTICE this with HER ***EYES***. She also COULD have put in the order incorrectly as well. The cook DIDN'T "BRING" us our food OBVIOUSLY incorrectly, but our SERVER sure did. The point is, I have LEARNED A LOT FROM ACTUALLY BEING A CUSTOMER and that if I would have been a server back then, I probably would have not verified my pad of paper with the written order before taking it to the customer, which if I was a server now, I DEFINITELY WOULD. So, I feel they MIGHT need training with "FEELINGS", because some people are MEAN and UNCARING such as YOURSELF. Also, there should be training to apologize when mistakes happen, because some parents didn’t teach their kids manners and how to be NICE to people. Also, things like lots of overcharges(which my mom and I only had that one overcharge in 1996), wrong entrée is something I NEVER had happen until I met my husband since I had hardly EVER went out to eat, I had NEVER had a server FORGET to put an appetizer order in back before the year 2000, etc. Basically I am trying to point out to you, that unless you experience being a customer a lot, you don't quite understand what things can go wrong until you get them happening to YOU a lot, then you start to realize that your SERVER COULD PREVENT A LOT of MISTAKES. You start to realize "WHO" is REALLY AT FAULT WHY YOU GET THIS MISTAKE TO YOUR TABLE. Sure, sometimes it's the cook's fault such as a medium well steak not cooked well done if the order was put in correctly, but A LOT of mistakes ARE the SERVER'S FAULT they GET TO THE CUSTOMER'S TABLE. What the waitress at Denny's should have done was either to bring out the food without the extra bacon and told us that it they would cook more bacon OR shouldn't have brought out the food until it was "AS ORDERED." It's really common sense, but back then, I really didn't think about it logically like I do now.

"UNSKILLED WORKERS- remember that."

I would say more "UNCARING WORKERS" than "UNSKILLED". It's like basically treating other customers as if YOU are that customer. I would say would YOU want your food wrong, to get overcharged, to have things forgotten when YOU go out to eat or would you RATHER not have that stuff happen? It's called being CARING, NOT being skilled or unskilled.

I have no cool display name said...

I got about as far as the suing for discrimination thing and couldn't read any more of that 60,000 word rag of incoherent dribble.

Before you post anything, can you please make sure you know what you're talking about?
People can't SUE for getting booted out of a table. LOL- you're so misinformed about so many things.
It's called having a minimum at a table and not allowing loitering. And owners can't boot whoever they want out. People wearing jeans, people acting obnoxious, people not spending money... all can go bye-bye.
Go to NYC where they won't let you *walk into the door* of places because you're ugly.

Once again, you're talking of subjects you know nothing about.

I can't read your babble anymore. If you want, go work in a restaurant for two weeks and come back and I'll be glad to debate with you. Until then, you're a misguided, misinformed fool with a blog writing about subjects you know nothing about.

Adjust your self-absorbed "I have NEEDS" attitude and stop being such an ignorant, misinformed slob. You'll live longer and happier.

Springs1 said...

i have no cool display name
"People can't SUE for getting booted out of a table."

ANYONE CAN SUE ANYBODY FOR ANY REASON. That's just shows how much you know.

"It's called having a minimum at a table and not allowing loitering."

HOW is it "loitering" if you are PURCHASING and CONSUMING the product you ordered at the table and not taking more than a certain amount of time such as getting that one drink, I should have left from that table by at the longest, a half an hour. If I were to stay for 2 hours drinking one drink, THAT would be considering "loitering."

Taking a table to drink one drink is NOT considered "Loitering." Taking a table and not ordering anything except water IS "Loitering" and rude.

"If you want, go work in a restaurant for two weeks and come back and I'll be glad to debate with you. Until then, you're a misguided, misinformed fool with a blog writing about subjects you know nothing about."

You have just PROVEN you CAN'T PROVE ME WRONG about my recent post above. You haven't answered any of the questions like:
I DON'T NEED EXPERIENCE TO KNOW WHAT TO DO AS A SERVER! DON'T YOU GET THAT?

WHY THE FUCK SIT AT THE BAR WHEN YOU CAN SIT AT A NICE TABLE?

WHY "THEY" are more important than us just because we are getting only drinks? So you are saying customers have to order a certain amount according to YOU to get a privilege to sit at a table?

Then WHY do I have servers that do a good job if they don't care?

So basically the customer is supposed to go give their order themselves by GETTING UP to give it and GET IT IN ORDER TO RECEIVE THEIR ORDER AND CHECK RIGHT? What KIND OF SERVICE IS THAT? WHAT AM I PAYING THIS PERSON FOR THEN? WHY PAY THEM WELL TO NOT CARE AND GET THINGS WRONG?

WHY would I pay you a good tip so you can not ***ATTEMPT**** TO GET THE ORDER CORRECT by NOT EVEN ***TRYING***? I feel I might as well tell my order to the cook personally and write my own order down to give to the kitchen staff as well as pick up my food from the kitchen staff. This way, my food is double checked by ME BEFORE heading to the table. What's the point of a SERVER THEN?

Clearly it's **YOU** WHO KNOWS NOTHING ABOUT SERVING IN RESTAURANTS.

I may be wrong about being able to not be thrown out, but you are VERY WRONG about everything else you have tried to convince me about.

"Adjust your self-absorbed "I have NEEDS" attitude and stop being such an ignorant, misinformed slob."

Look at yourself in the MIRROR BUSTER:

LOOK WHO'S calling WHO self-absorbed:
1. "If you don't like smoke, stay home."
2."Sitting down to order one drink and one glass of water is disgusting and rude and shows your degree of ignorance."
3."Nice enough to let him know that your rude ass was going to hog up the guys table for a glass of water and one drink?? I'm glad he had "the gall" to be rude to you. You deserved it."
4."Waiters aren't going to write every single thing down and they're not going to refer to a take-out menu."
5. "But worry about the psycho's FOUR CENT overcharge. Please."
6. "They don't care about your 14% tip anyway. Someone else is leaving them 40%."
7."You should leave him an extra $5 for hogging up his table and being a pain in the ass. Over .4 cents."
8. "Waiters aren't going to write every single thing down and they're not going to refer to a take-out menu. Ever, ever, ever. I guess you need to adjust your attitude because you'll never change a thing. You won't tip- who cares?"
9."Comparing a check to a take-out menu? Are you kidding? Do you have any idea how time consuming that is to someone waiting on 5 tables?"

All of these things are thinking of ONLY YOURSELF AND NOT THE CUSTOMER WHAT-SO-EVER, SO YOU ARE THE PERSON THAT IS EXTREMELY "SELF-ABSORBED.

Just as you said "stay home", well "FIND ANOTHER JOB" if you don't like customers taking a table up to just get drinks.

Carmen said...

Why can you not just be a normal, reasonable human being & realize that your servers are also? We have no time for checking prices. And once a mistake is made the managers correct it for that customer as quickly as possible, then correct it in the computer & we move on in life. You need to relax. Mistakes happen.
I agree, perhaps you need to serve in a busy restaurant/bar and we'll see how your tips are. And better yet -I hope you wait on someone as "understanding" as yourself! Goodluck! I'll wave at you as I drive past you in the unemployment line!
Maybe you can blog about your experiences then and you'll actually know what you are blogging about!

Springs1 said...

Carmen
"We have no time for checking prices."

Since you are "female" your profile states, MOST "FEMALE"(NOT ALL, BUT MOST DO) servers tend to FIND TIME TO WRITE "THANK YOU" and SIGN THEIR NAME ON THE CHECKS THEY GIVE TO ME, YET THEY CLAIM "I DON'T HAVE THE TIME", WHAT BULL SHIT!!!! If you have time to WASTE DOING DODDLING, you DO have the time to double check the check, plain and simple.

YOU CAN MAKE THE TIME IF YOU ****CHOOSE**** TO BE "CARING" WHY THE FUCK SHOULD I CARE ABOUT YOUR MONEY, IF YOU DON'T GIVE A FUCK ABOUT MINE, HUH? ANSWER THAT UNCARING BITCH? *PART* OF YOUR JOB IS TO *CHARGE ME CORRECTLY.* DID YOU NOT KNOW THAT? Were you born under a rock not to realize that NOT JUST YOUR TIP MONEY IS IMPORTANT, but that the CUSTOMER'S MONEY IS EQUALLY JUST AS IMPORTANT AS YOURS? Are you that SELFISH NOT TO CARE ABOUT YOUR CUSTOMER'S MONEY? Apparently you are, because you claim to have no time. I bet you have time at times to chit chat. If you have ANY TIME to take a SMOKE BREAK OR CHIT-CHAT, YOU VERY MUCH SO HAVE THE TIME. If you did both or one of those items, then you NEVER CAN CLAIM YOU DON'T HAVE THE TIME. You are VERY SELFISH. You want the tip, but AREN'T WILLING TO ***WORK**** HARD FOR IT!

"And once a mistake is made the managers correct it for that customer as quickly as possible, then correct it in the computer & we move on in life."

It's the SERVER WHO should be grabbing the money out of *THEIR* OWN POCKET TO CORRECT THE MISTAKE TO SAVE THE CUSTOMER'S TIME. So NO, a manager should NOT BE INVOLVED IN SOMETHING MY SERVER CAN REMEDY BY THEIR OWN MONEY OUT OF THEIR OWN POCKET considering they were going to *STEAL* FROM THEIR CUSTOMER all because they DECIDED TO NOT TAKE THE TIME TO DOUBLE CHECK THE BILL BEFORE HANDING IT TO THE CUSTOMER. It's up to the SERVER to pay for the mistake if they want a decent tip, NOT the customer by taking up THEIR TIME. HOW SELFISH ARE YOU TO TAKE THE **CUSTOMER'S TIME** AWAY FROM THEM FOR ****A SITUATION YOU COULD HAVE TRULY ***PREVENTED*** FROM GETTING TO THE CUSTOMER****? You say "WE MOVE ON IN LIFE", because it's NOT ****YOU****** THAT IT EVER HAPPENS TO MORE THAN LIKELY, SO YOU DON'T GIVE A SHIT, BECAUSE IT'S NOT **YOUR*** MONEY, IT'S THE CUSTOMER'S MONEY.

The SERVER is the person that is supposed to be *****EARNING***** THEIR TIP for the customer NOT to have to find the mistake and the SERVER is the person that should be bringing it up with the manager ************BEFORE*********** the situation reaches the customer. Don't you get that?

"Mistakes happen."

Tell me this: HOW IS IT A "MISTAKE" on the server's part if they DON'T BOTHER TO DOUBLE CHECK THE CHECK? THAT'S CALLED LAZINESS AND LACK OF EFFORT, NOT A TRUE "MISTAKE." A mistake is when you TRY AND FAIL at something, NOT when you claim NOT TO HAVE TIME, meaning YOU NEVER *(*************TRIED***************) TO PREVENT THE SITUATION FROM GETTING TO YOUR CUSTOMERS.

It's NOT A "MISTAKE", it's a LACK OF EFFORT!

SO QUIT SAYING IT'S A MISTAKE IF YOU ARE CLAIMING YOU DON'T HAVE THE TIME, MEANING YOU DON'T DOUBLE CHECK THE CHECK, SO HOW CAN YOU CLAIM IT'S A MISTAKE IF YOU DIDN'T ATTEMPT TO TRY TO PREVENT THE OVERCHARGE?

YOU ALWAYS CAN **FIND THE TIME*** YOU IDIOT FOOL!!! UNCARING BITCH IS WHAT YOU ARE!! I HOPE SOMEONE STIFFS YOU, because you DESERVE IT.

"perhaps you need to serve in a busy restaurant/bar and we'll see how your tips are. And better yet -I hope you wait on someone as "understanding" as yourself! Goodluck! I'll wave at you as I drive past you in the unemployment line"

Perhaps YOU NEED to be a **CUSTOMER** MUCH MORE OFTEN and get OVERCHARGE OVER 20 times to FULLY UNDERSTAND HOW IT FEELS TO HAVE TO POINT OUT ERRORS THE ***SERVER**** COULD HAVE CAUGHT, BUT WAS TOO UNCARING AND LAZY SUCH AS YOURSELF TO ****PREVENT***** THE CUSTOMER FROM HAVING TO CATCH. It's NOT the CUSTOMER that is supposed to point out errors on their check to their server. Do you understand that? I don't think you do, because you claim to have NO TIME do it, even though you COULD if you WANTED TO.

"Maybe you can blog about your experiences then and you'll actually know what you are blogging about!"

Get overcharged as MANY times as we have and YOU will know what you are RESPONDING TO.

List of overcharges since 2001
$0.04-Cucos Rita $4.95 menu price, charged $4.99-Waitress at Cuco’s Mexican Restaurant.
$0.04-Cucos Rita $4.95 menu price, charged $4.99-Waiter at Cuco’s Mexican Restaurant.
$0.50-Chili’s Ribs that had on an old menu that was given to me when I ordered which had $13.99 and we were charged $14.49 from the waitress we had. My husband received the newer menu.
$0.30-Ribs at Outback-$17.29 was charged, but on the menu had $16.99from the waitress we had.
$0.30- Fox and Hound had $6.99 on their menu for a sandwich my husband ordered and we were charged $7.29 from the waitress we had.
$1.50-Wrong price from menu at Copeland’s. The menu had $21.99 for the main item and if you wanted to add crawfish, it was $4.99(was supposed to be $26.98), was charged($28.48)
$1.38 – Wrong price from menu for soft drinks($1.99 was charged, but the menu stated $1.30 for each soft drink at a Mexican restaurant called Mi Mamacitas.
$0.75 - Charged for extra cheese when I ordered extra onions, not extra cheese-Corky’s Bbq
$0.50-$0.25 on a margarita listed as a price on the menu that the server charged me for the wrong margarita due to I ordered a margarita that was on their menu that had blue curacao, but they were out, so I ordered one of their regular margarita’s on their menu, which I was charged for the one with blue curacao which was 25 cents more. 25 cents I more I was overcharged for extra bbq sauce, even though we had gone there MANY, MANY times at O’Henry’s Food & Sprits, I was NEVER charged extra before for bbq sauce, which they took off both 25 cent issues off the check.
$1.51 – House Salad charged without an entrée, but I ordered an entrée at a restaurant that is no longer in business which was called Maxim.
$11.00-Waiter rung up wrong table on my credit card at Applebee’s
$21.50-Waiter at Chili’s rung up wrong table on my husband’s credit card
$4.50-Estimating the wrong amount rung up on my credit card which was $23 and something cents and I was rung up $27 and something cents, which is $4 and something cents overcharge at Bennigan’s.
$3.00-Grand Mariner shot I NEVER ordered that was for the table behind us at Outback.
$15.00- Estimating 3 free wines that were supposed to be taken off with a purchase of an entrée for each person at the table at Zea Rotisserie & Grill Restaurant.
$0.31-Waiter not giving back my FULL AMOUNT of change from $34.69. He only gave a $5 bill back, but NO COIN CHANGE at local seafood and Italian restaurant called Tecoro’s.
$4.91- This is adding up an over and an undercharge at Chili’s from the waiter we had. Was actually charged $6.50 for a drink I NEVER ordered, but wasn’t charged for a $1.99 coke. I figured out tax and that is the price with tax I was overcharged.
$1.50-Bennigan’s waitress took my $20 off comp paper for a previous bad service experience and gave it to the manager to fix, but still handed us the bill with $18 and about fifty cents off instead of $20 off the bill as she could SEE it should have been.
$5.25- Charged for a drink I NEVER ordered at Chili’s from the waiter we had.
$4.00-Charged an extra $4 for Bacardi just because I ordered a pina colada with Bacardi rum, which I was charged altogether $8 for a pina colada that I was charged for lots of times in the past at that restaurant only $4. The waitress admitted it was a mistake.
$7.00- At Chevy’s Fresh Mex, the waitress actual charged us $9.95 for both my husband and I’s margaritas which one was $5.95, the other was $6.95.
$4.75-I, the week before, had gotten a margarita made with Jose Cuervo at this seafood and Italian restaurant called Tecoro’s for $4.50. A week later, a waitress charged me $9.25 for the same exact margarita, same exact size glass. They fixed it, so I was correct. The next times I went in there, still only charged $4.50.
$0.25-Waitress not only got my drink order wrong, but also charged me for the wrong drink which was a 25 cent difference in the drinks at Serrano’s Salsa Company.
$2.00- Burger that was $6.99, but charged me for a burger that was $8.99
0.50 Bacardi rum that I NEVER ORDERD in a Pina Colada at Red Lobster that has ON THEIR *MENU* it COMES WITH RUM, so I shouldn't have been charged for rum TWICE for something I NEVER ORDERED.

$92.29 TOTAL

When you get this MUCH of overcharges, maybe then you will start to see WHY YOUR SERVER SHOULD DO THEIR JOB INSTEAD OF BEING UNCARING TO NOT DOUBLE CHECK THE CHECK ********BEFORE******** THEY HAND IT TO YOU.

I dare you to be a customer at least twice a weekend for the next 5 years and check your bill over. I am willing to bet you will be overcharged. MARK MY WORD, YOU WILL, because there are plenty of LAZY AND UNCARING SERVERS LIKE YOURSELF. I HOPE YOU GET RIPPED OFF. FUCK YOU UNCARING, LAZY ASS BITCH!!!!

"You need to relax."

That's because it's NOT **YOUR** MONEY, so YOU DON'T GIVE A RAT'S ASS ABOUT YOUR CUSTOMER'S MONEY.

The 50 cent bacardi mistake happened just last friday. I am SICK OF LAZY ASS, UNCARING SERVERS that DON'T KNOW THE MENU, DON'T VERIFY THE CHECK, ETC. I would NEVER TREAT ANOTHER HUMAN BEING LIKE YOU WOULD and I would ALWAYS MAKE THE TIME TO DOUBLE CHECK THEIR MONEY, because I would actually CARE about other people's money unlike you as well as want a GOOD TIP.

"I'll wave at you as I drive past you in the unemployment line!"

That's YOU for causing the RESTAURANT to LOSE money due to undercharges as well as making TOO MANY MISTAKES. I would PREVENT ALL OF THOSE SITUATIONS UNLIKE YOU, because I HAVE A HEART AND YOU DON'T! YOU ARE SO UNCARING, it's unreal. I HOPE YOU GET RIPPED OFF, because you deserve it. You ONLY CARE ABOUT YOUR TIP MONEY, but NOT ABOUT THE CUSTOMER'S MONEY.

suitsme said...

Not sure if this has been mentioned before, but servers don't enter the prices for food in pretty much every restaurant I've worked in. You punch a button, the food gets ordered, and the computer (which is maintained by management) comes up with the price.

Even if I did see something wrong there's not much I can really do about.

Springs1 said...

suitsme
"Even if I did see something wrong there's not much I can really do about."

Did you NOT read my BLOG? HOW CAN YOU SAY YOU CAN'T DO ANYTHING ABOUT IT? HOW DARE YOU *KNOWINGLY* HAND A CHECK TO SOMEONE WITH AN OVERCHARGE? That's STEALING, so wouldn't a bell ring in your head to INFORM YOUR MANAGER ABOUT THE SITUATION, YOU IDIOTIC, UNCARING FOOL?

Parts of my blog:
"If the server would find an overcharge, that is when the server would go get their manager to fix the situation ************BEFORE************** it becomes the CUSTOMER’S PROBLEM. This way, when the customer gets their check, they are NOT OVERCHARGED, because the CARING server, made sure they were charging the customer correctly. The server didn’t put 100% trust into a computer or their manager. They made their own destiny by making sure the customer did NOT get handed an overcharge."

"If the prices are incorrect, my server can tell their manager and get it fixed, so when I get my check, the price is correct."

You again:
"but servers don't enter the prices for food in pretty much every restaurant I've worked in. You punch a button, the food gets ordered, and the computer (which is maintained by management) comes up with the price."

YOU NEED TO READ MY BLOG. SERVERS ARE THE PEOPLE THAT ARE SUPPOSED TO NOTICE THIS TYPE OF SITUATION TO GET IT FIXED **********BEFORE******** THE CUSTOMER GETS IT. This way the customer doesn't get overcharged. Don't you understand this situation has NOTHING AT ALL TO DO WITH PUTTING IN PRICES.

**I as a customer don't put in prices into the computer system, but I can still FIND a price that doesn't match my check, so MY SERVER can AS WELL BEFORE IT GETS TO ME*** SO if **I** can find the error, SO CAN THEY and when they do find it, they go to THEIR MANGER TO GET IT FIXED, so then when the customer RECEIVES THEIR CHECK, it's 100% CORRECT. Then there's no error that the customer has to find, because the server DID THEIR JOB by not only finding the error, but CORRECTING IT. Their job is to correct it anyways if a customer finds the error, so if you do it BEFOREHAND, it SAVES the CUSTOMER any work and they won't be pissed off at you, because (((YOU))) COULD HAVE ***********PREVENTED******* THE OVERCHARGE FROM GETTING TO THE CUSTOMER.

Don't you get it DOESN'T MATTER *WHO* FUCKING PUTS IN THE PRICES? The prices are listed on a MENU that the server can VERIFY along with the check ********BEFORE********* THEY HAND IT TO THEIR CUSTOMER. I DON'T ENTER THE PRICES, but yet, I FIND THE ERRORS, WELL GEE, THE SERVER SURE CAN SINCE THEY WORK THERE. WTF CAN'T THEY DO THE SAME WHEN THEY FUCKING WORK THERE? It's their JOB to charge the customer correctly no matter what HOOPS they have to JUMP THROUGH per say to get to PREVENTING A MISTAKE FROM GETTING TO THEIR CUSTOMER REGARDLESS OF WHO PUTS IN PRICES. READ MY BLOG MORE THROUGHLY BEFORE RESPONDING!!!! I stated already it's the SERVER who is supposed to find the error and present that situation to their MANAGER instead of handing the check with a possible overcharge to their customer.

You acting like all you have to do is "PUNCH A BUTTON", which is such as LAZY ASS ATTITUDE, because that's NOT all you are responsible for by a LONG SHOT. It's NOT up to the "CUSTOMER" to point out the error to you. Don't you get that? It's NOT the CUSTOMER'S JOB to double check what they are being charged. The server is making a tip partly because they are making sure they are charging the customer correctly. Don't you get that?

Carmen said...

I seriously cannot believe anyone would waste their time atually keeping track of that crap! And your insane attitude does not even warrent we wasting more time on this! I obviously hit a nerve & that's all I needed. All I can do is hope your servers treat you as you treat them. Like crap! Have a nice day! And don't let the restaurant door hit you on the way out!

Springs1 said...

carmen
"we wasting more time on this!"

Looks like I WON, because you have NO DEFENSE. You DON'T KNOW WHAT THE HELL YOU ARE TALKING ABOUT. Servers are 100% RESPONSIBLE FOR ANY TYPE OF OVERCHARGES. You are a SELFISH BITCH! ADMIT THAT!

"I seriously cannot believe anyone would waste their time atually keeping track of that crap!"

It's over $92, WHY WOULDN'T I? It's MONEY THAT WOULD HAVE BEEN STOLEN. It's NOT "YOUR" MONEY, that's exactly WHY YOU DON'T GIVE A DAMN.

"All I can do is hope your servers treat you as you treat them. Like crap!"

I treat them well even at times when they didn't treat me well. It's called BEING NICE ANYWAYS. I've said "thank you" even though they didn't say they were sorry when they messed up on forgotten items. HOW in the world is that treating someone like crap? It's actually treating them nice and they still treated me mean. All I do is tell them NICELY about the mistake by repeating my order or asking them about an overcharge as to WHY such-n-such is on the bill. It's NOT being mean to ask a question or repeat my order.

"And don't let the restaurant door hit you on the way out!"

I hope you get your money taken away from you and you will understand going through the inconveniences we had to go through all of those times if it happens to you a lot. I hope you seriously get stuff STOLEN from you, because you need a taste of YOUR OWN MEDICINE you SELFISH, LAZY ASS BITCH! FUCK YOU!

Amanda said...

lol looks like somebody has way too much spare time? why not go outside? oh wait, you're working overtime with your shitty degree and your ass is too fat to see the light of day. maybe stop eating out in restaurants?

suitsme said...

Careful about calling her ass fat.. she gets testy about it... she's REALLY REALLY skinny.

Mal-nourishment causes mood swings too though I assume.

Springs1 said...

Amanda
"lol looks like somebody has way too much spare time? why not go outside? oh wait, you're working overtime with your shitty degree and your ass is too fat to see the light of day. maybe stop eating out in restaurants?"

For starters, I ONLY WORK 40 HRS A WEEK and NO OVERTIME WHAT-SO-EVER. I have no kids as well, so I have a LOT of FREE TIME. Second of all, I can fit a size 2 dress, shorts and pants at least 10 yrs ago, a dress when I was in high school, and I STILL am LESS than 100lbs at 5'0". I eat much less food during the week and eat a lot of food on the weekends. I am NOT fat. I truly weighed this morning 91 pounds. The normal weight range for my height is 94lbs-100lbs. So I am actually UNDERWEIGHT. I have had people tell me I need to GAIN weight, NOT LOSE IT. SHUT UP YOU FAT COW, because I am willing to bet you ain't as small as I am in the waist? Can you fit into a size 3 or 5, because I sure can? I bet you can't that you are so jealous you pick on something you have NO CLUE of what the hell you are talking about. I am VERY SMART about this eating out. That has NOTHING to do with being fat. I bet that you are also very uneducated yourself and you are just VERY JEALOUS of my GREAT LIFE eating out every single weekend? Otherwise, you wouldn't be putting me down for stuff that isn't even true.

suitsme said...

underweight, high anxiety, control issues, paranoid (Thinks servers are out to get her)excessively hostile...

AND she probably can't cook. As servers, we know that you usually go out to eat at those crappy chain restaurants because you've got nothing better at home...and honestly.. chain food is GROSS.

NoSrsly said...

"Can you fit into a size 3 or 5, because I sure can?"

I can, and I still think you should consider something mood-altering and possibly doctor-prescribed.

It can't be healthy to be this obsessed. Have you considered a hobby? Knitting? Basket weaving? Ping pong?

I've never been a server, so I'm not offended on behalf of servers. I'm offended on behalf of the rest of humanity, because I don't want to share a species with someone who takes the time to WRITE DOWN EVERY CENT THEY HAVE EVER BEEN OVERCHARGED.

Seriously, cook at home if your that worried about cost control. Otherwise suck it up, realize that your server is not there to babysit you or balance your checkbook, and double-check yourself if you're so concerned.

Oh, and lay off the ranch dressing. The preservatives in that shit'll kill ya.

Springs1 said...

nosrsly
"realize that your server is not there to babysit you or balance your checkbook"

Realize that the CUSTOMER is NOT there to "BABY-SIT" THEM either, so when they UNDERCHARGE, it's PURE PROFIT in my pocket. So it goes both ways. I have had free mixed drinks before due to servers FORGETTING to ring them in on our check. I may have given a bit more to say "thank you" for the free drink, but I for sure as hell didn't pay for the entire drink worth. We have gotten more undercharged than overcharged. One time we got overcharged 39 cents for cheese that was already on the price of the item I ordered just because I substituted cheddar for swiss, but then I wasn't charged for a margarita that was $6.79. Guess what? I essentially paid 39 cents for my margarita and only gave a dollar extra in the tip, because the service wasn't so great. The tip was only $4 on around $30. The $4 wouldn't even cover the margarita since it was $6.79 plus tax even minus the 39 cents she overcharged me.

You have to realize that servers ARE supposed to "BABY-SIT" YOUR check, because they are supposed to *CHARGE YOU CORRECTLY*, because that's THEIR JOB. It's the customer's job to be able to put 100% trust into their server and pay the correct check when it is given to the customer. The server is supposed to ****EARN***** their tip, which customers aren't supposed to have to *****EARN***** points to have to show an overcharge. The SERVER is supposed to do their job. The customer HAS NO JOB while they are dining at the table, because they are the CUSTOMER.

My "checkbook" has absolutely NOTHING, NOTHING, NOTHING to do with how much THEY CHARGE ME.

My server is there to make sure MY MONEY is charged correctly, whether it's an overcharge or an undercharge, it can be caught by the server. The customer should not have to catch their mistakes. Customers aren't baby-sitters for their servers, because we aren't earning any money, which THEY ARE.

"double-check yourself if you're so concerned."

You must be STUPID. HOW THE HELL DO YOU THINK I KNEW ABOUT THE OVERCHARGES IF I DIDN'T CHECK IT MYSELF? I SHOULDN'T HAVE TO CHECK IT MYSELF, that's the FUCKING POINT! The servers shouldn't be LAZY by VERIFYING all the items on the check and what amount they are charging as well as if there is any change to give back, to give back the exact amount. My complaint, you idiot, is so I don't find the errors and that the SERVER actually DOES THEIR JOB to find them for me, so they can get a manager to fix it BEFORE they hand it to me. It's called being RESPONSIBLE for what you charge a customer and not being LAZY.

The entire complaint is about NOT having to find the errors myself by having the ****SERVER***** find them as they are SUPPOSED TO BE, because it's THEIR JOB!

"Seriously, cook at home if your that worried about cost control."

You truly don't get it, do you? I tip 25% and more at times. It's NOT at ALL about the pennies or few dollars that I am overcharged, it's the PRINCIPLE of it. The fact that the server has to be so god damn LAZY ASS to make ME DO IT. I had a waitress at Outback tell me something like this "The computer system gets updated before the new menus come out." Well, if ***SHE FUCKING KNEW THIS**** WHY THE FUCK MAKE ME CHECK OVER EACH PRICE? It's HER JOB TO DO THAT, NOT MINE!!! Sure she's busy, but there's more to being a server than just serving food and drinks. You have to not overcharge or undercharge the customer as well. I shouldn't have to discover an incorrect price, that's the SERVER'S JOB. She could have found the wrong price and let the manager fix it BEFORE handing it to me, because that's the way it's SUPPOSED to go, NOT to be LAZY ASS and UNCARING. If their tip is important to them, shouldn't a customer's money be treated just as importantly? If you don't care about my money, why should I care much about your money?

Springs1 said...

Sarah
"There is no way that you can ever get any true joy from going out to eat because all you do is critisize every single thing your server can do."

That's NOT TRUE at ALL! I PRAISE the ones that do everything they are SUPPOSED to be doing by tipping them 25% and higher. You have NO CLUE of what the hell you are talking about.

Springs1 said...

Kristin
"because to eat all the crap you do, with 5,000 sides of ranch, you HAVE to be throwing up after each meal) could walk into my restaurant and I could purposely make your life living hell."

NOPE, I DIET during the week. Like one day during the week I eat a cup of cereal(less than 200 calories) for breakfast, no lunch, then dinner eat 3 cups of spinach with fat free dressing. The entire day, I have eaten less than 500 calories. I drink water instead of regular coke during that day of the week. Another day out the week I eat a cup and half of cereal for breakfast and an apple for lunch. I DO LOSE WEIGHT doing this. I lose it to gain it. So you are VERY WRONG. I DO NOT THROW UP. You are just JEALOUS AND LAZY is what you are that you WISH you could go out to eat every weekend and had the ambition to want to make sure you charge your customers correctly, but you are too lazy to.

I am willing to bet it's YOU that's fat. This morning, I weighed 91 and half pounds. I am only 5'0" tall. That is NOT FAT. I have NEVER made myself throw up. You are really STUPID if you think I eat like that EVERYDAY. Today for instance, I ate 2 cups of cereal, a banana, approx. 3 cups of spinach, and 2 and 1/2 sandwiches(which only had a little bit of turkey, lettuce, tiny bit of mayo and lots of mustard(LESS CALORIES than lots of mayo). I didn't even eat any dessert. Does that sound like that much to you considering I ate a very light lunch, which was a banana? You act like I eat bad everyday or something.

"And before you say it, no I wouldn't give a damn about getting a tip from you. The laugh I'd get would be enough of a tip for me."

That's because you are too LAZY ASS to make sure or CARE if you are charging the customer correctly as well as you know I am 100% RIGHT so you just have nothing to say that can prove that I am wrong. What a comeback you came up with. You know that you are supposed to hand customers things correctly since you are supposed to ********EARN*********** your tip. I don't care if it's the food or the check, they are both just as IMPORTANT to get correct to the customer's table. My server's job IS to make sure the check is correct which includes all prices, items, change, credit card receipt amounts, or any extra items unless the server doesn't hand me the check, which is very highly unlikely. Just as your tip money is important to you, well customer's money is important to them as well. You are just TOO LAZY ASS to pick up a menu and compare that menu with the check. I am not, because I know most servers are. It's not the customer that should have to BABY-SIT YOUR ASS! WE SHOULD BE ABLE TO TRUST OUR SERVERS THAT THEY HAVE CHARGED US CORRECTLY, SHOULDN'T WE?

Anonymity Now said...

Dear Springs1,

Please cease to exist. Your drivel makes servers everywhere want to kill themselves, and then who will bring you your sixteen sides of ranch?

Have you ever worked in the biz? Try it for just one day. ONE day. And then kill yourself. Servers can't do it all! We're human! We work for pay like everybody else does, and tips are what pay our bills. It isn't going to kill your lazy ass to politely tell your server of the mistake. Nine times out of ten, the server didn't notice. In your case, though, they probably did it because they hate you and know you won't tip.

Love,
a loving fan from bitterwaitress

Springs1 said...

anonymity now
"We work for pay like everybody else does, and tips are what pay our bills."

Well if you want your tips to pay YOUR bills, make sure the CUSTOMER'S CHECK is correct. Remember, you wrote on my blog about OVERCHARGES, NOT about ranch. That's the "How to be a Good Server in a Restaurant" blog is what you should have written this comment on.

I feel if you don't care about the customer's money, WHY THE HELL SHOULD WE CARE MUCH ABOUT YOURS?

We seem to have gotten many overcharges over the years and this year I would say has been the most overcharge situations we have had. Just this past Saturday, we were lucky that the server didn't charge us for adding crayfish $2.98, but the coke was $1.98 on the menu and $2.25 on our check. It's NOT OUR RESPONSIBILITY TO CHECK OVER THE PRICES. The SERVER is responsible for CHARGING us correctly, NOT the manager. If WE can CATCH the ERROR, so can SHE. She never apologized once, so instead of her tip being 25%, she received 11%. WHY? NO APOLOGY FOR SOMETHING *******************SHE*************************** SHOULD HAVE CAUGHT HERSELF SINCE WE HAVEN'T BEEN TO THE RESTAURANT SINCE 2004, YET I CAN FIND AN OVERCHARGE, BUT SHE'S TOO DAMN LAZY TO CONSIDER SHE ACTUALLY SAT DOWN TO EAT SOMETHING? WTF IS THAT ABOUT THAT A SERVER HAS TIME TO EAT, BUT NOT ENOUGH TIME TO CARE ABOUT THE CUSTOMER'S CHECK? We had to wait a good 5 minutes or so just to get 27 cents off the bill. What a HASSLE without an apology of catching that first, possibly even WAY THE HELL BEFORE WE CAME TO THE RESTAURANT, because WE DON'T FUCKING WORK THERE, SO WE SHOULDN'T KNOW THE PRICES BETTER THAN HER. I am NOT saying to memorize them, I am simply stating to do just as we did to take a menu and compare that menu with the check prices. If we would have been billed for the $2.98, she would have not received any higher than 8%. That's because it would have been a FULL overcharge, not just an overcharge on one item. See, if I never mention the problem, every single time we would go, the problem would never be fixed, which not only us, but other INNOCENT people are getting overcharged. The fact is, she had the time, but was VERY UNCARING about her CUSTOMER'S MONEY. WHY should I care about HER MONEY? What goes around, comes around, ESPECIALLY because she NEVER APOLOGIZED for NOT CATCHING THE MISTAKE HERSELF. I am PAYING HER TO BILL ME CORRECTLY AS WELL AS BRINGING MY FOOD AND DRINKS, SO I HAVE EVERY RIGHT TO EXPECT HER TO DOUBLE CHECK THE PRICES. We tip well to NON-LAZY ASS SERVERS THAT CARE ABOUT THEIR CUSTOMERS.

TREAT YOUR CUSTOMER'S MONEY AS IF IT WERE YOURS!!!! If you don't care, WTF SHOULD I?

"It isn't going to kill your lazy ass to politely tell your server of the mistake."

First off, I'm NOT a "LAZY ASS", because I do work 40hrs a week and I do all my house work besides cutting the grass which my husband does.

Second of all, I ALWAYS tell my server "POLITELY" by REPEATING MY ORDER "I ordered a side of ranch", UNLESS, they are rude to me by keep making many mistakes with no apologies, which I only lost my temper a couple of times out of the years from late 2000 – 2008 current. Those times, the waitresses were mean, so I was mean back. They BOTH got FIRED, so that should tell you it wasn't just my opinion they sucked.

"Nine times out of ten, the server didn't notice."

9 times out of 10, the servers don't bother to double check the plates of food they *BRING* out to the table. So, OF COURSE they don't "NOTICE" it, because they NEVER TOOK THE *************EFFORT**************** TO NOTICE IT. Sometimes, it's many things wrong such as many condiments missing or wrong side dish plus missing condiments. You have to know when there's more than 1 obvious mistake on the plate, the server NEVER ONCE CHECK OVER THE FOOD by matching the written order and/or the menu(if they don't know the menu, which servers should) with the plate of food. There should be a check list to go by. If I order burger –medium well w/fries 2 sides of mayo, 1 side of mustard, and 1 side of ranch, the server should go down that list to make sure ALL COMPONENTS are on the plate.

Also, 9 times out of 10, all I do is say "I ordered such-n-such" NICELY and they DO NOT apologize. All because they probably think it's not as important as the food, but it REALLY IS just as important as the rest of the food.

"In your case, though, they probably did it because they hate you and know you won't tip."

You have NO CLUE of what you are talking about. We do TIP. 25% and higher for really wonderful service. I even let some things go at times depending on how long it took to fix the mistake and how NICE they were about the mistake. There are MORE TIMES we have tipped 20% and beyond than we have below that. That is the GOD'S TRUTH!

They may "hate me", because I am a customer that requires more work than the average customer that orders "AS IS" straight from the menu. So if anything, the only thing they hate about me is I require more work. Because WHO wants to do more work, you know?

"Have you ever worked in the biz? Try it for just one day. ONE day."

As I have stated before, I worked at a donut shop/diner for over 2 yrs off and on between 1998-2002. It's NOT the same, but I DID SERVE people at booths and tables as well as the counter. I DID have to make sure what I was taking the customer was correct. I also got out the ketchup, mayo, mustard, etc. out BEFORE the customer's food came out instead of waiting until the food was done if they had ordered it. I also had to give them refills. I had to bring them their food. Sometimes I brought them their check and change, sometimes they came up front to pay like Waffle House or Denny's. Sure, it's on a much SMALLER level, but I still DEALT with bitchy customers and some that were nice as well. I had some that didn't tip for table service that WAS GOOD(nothing went wrong) and some customers that tipped on to-go orders(many of times) as well as a tiny few that tipped in drive-thru(about 5 times probably). Some customers would tip $1 just for a dozen of donuts and others had full table service with refills with no mistakes, which didn't leave a penny even. So I had my share of customers that didn’t tip. At least I knew I got paid at least minimum wage. I still feel it was the opposite that I should have gotten tipped for the full table service and not tipped for the to-go orders. I think it's just weird that that's how a lot of the customers tipped or didn't tip.

I also don't have to "TRY IT", because I know I would TAKE CHARGE of my tip by BRINGING OUT the ranch(or whatever condiments) BEFORE the meal as long as the customer wouldn't mind by me at least OFFERING to bring them out beforehand. I would also CARE about my customer's money by trying as much as I could not to make many mistakes with the customer's check. I also would running other food to customer's tables OFFER to bring them refills and ask if their food looks correct instead of the other servers that run the food to us we get just "SERVE N' RUN" by not even caring if they brought us our correct food. Also, we have gotten declined and lied to about getting refills when we asked another server that ran our food to us. One said "Your server will get it." The waitress that brought the food to us that wasn't our server was too uncaring and lazy ass to tell our waiter to get the drinks for us or to get them herself. Another time, we got lied to and we had to ask our waitress again as if she never knew about it. I couldn't fathom treating customers like that. At Outback, we had another server OFFER to bring us refills. That's HOW SERVICE SHOULD BE, to WORK AS A TEAM. I would work as a team, which most of the other lazy asses wouldn't. It would suck.

What I am trying to say is I would do my very best, which there are A LOT of servers out there that don't bother to try, because they are so god damn lazy ass. I don't need to try it, because I know exactly what it's like to RECEIVE your food/drink/check OBVIOUSLY wrong. I know exactly what it's like to wait 10 minutes just to leave or 25 minutes for a margarita all because the SERVER FORGOT to go get it from the bar. If I would do something like make the customer wait that long for a margarita, I would have tried to get SOMETHING comped, but the waiter didn't, so his tip was bad. Show you care, and I'll care about your tip money. Show you don't care, then I won't be caring as much about your money. It's just that simple. I would treat customers as ***I*** want to get treated. I couldn’t fathom not telling my manager I put in an order wrong, but that's what happened at least 2 times to us where the servers never once told their managers. I would have thought they would have wanted to save their tip by making the customers have some compensation for their longer wait for the mistake. Instead, the servers are too scared to tell their managers they messed up as well as they don't care because it's NOT "THEIR" FOOD and TIME, it's the CUSTOMER'S.

Anonymity Now said...

Springs,
I'm going to make this really easy for you.
Your server cannot change the price in the computer unless he or she is the manager or owner. It takes a little time. So, judging from you and your time issues, you would knock dollars off your server's tip for having to wait for your check while your poor server hemmed and hawed over needing the manager to get into the POS or Aloha system to fix the price. It is not your server's fault.

The menu may also be out of date, which is never, ever your server's fault.

It's not like your server isn't trying. Most servers work over 40 hours a week because their manager forces them to.

By the way, next time you whine about your alcohol taking too long, half the time, your server is underage and can't carry it! I watched some girls where I worked have this problem. Your server can order it, garnish it, and stare sadly at it while the ice melts, but if someone doesn't run her drinks, there is not a thing she can do. Be considerate - a lot of times, these underage kids have been forced by their parents or by college to get jobs, and let's face it - serving is fast cash.

By the way, you haven't worked in a REAL restaurant setting. Try getting a job at Applebee's or Chili's or some other corporate place where they expect you to be a robot. Then, you'll understand.

Springs1 said...

anonymity now
"Your server cannot change the price in the computer unless he or she is the manager or owner. It takes a little time. So, judging from you and your time issues, you would knock dollars off your server's tip for having to wait for your check while your poor server hemmed and hawed over needing the manager to get into the POS or Aloha system to fix the price. It is not your server's fault."

First off, I KNOW that the server has to get the manager. That's like DUH, I wasn't born under a rock. Any coupons the manager has to be there and also any comps/discounts. I am NOT an idiot.

Second of all, the server should be checking the prices some time after they ring in the items like during the customers EATING or even WAITING for their food, NOT WAIT UNTIL it's CHECK TIME to double check the prices. See, you think that they should wait until the very end to check all the prices. How STUPID does that sound, you know? It doesn't take 30minutes to an hour to over that to check prices.

If I were a server, during the time I would be ringing in the food, I'd be checking the prices of the entrées, soft drinks(if they are listed on the menu(which most restaurants don't list their soft drink prices), prices of appetizers, prices of salads or soups(even menus that state to add a salad or soup to an entrée, it's a certain price(usually around $1.99)), and any alcoholic drinks that are listed that are ordered way before the check is requested.

Ribs - $17.29
Burger w/cheese w/fries - $7.99
Side Salad $1.99
Mozzarella Sticks $6.99
1 coke $2.25
1 dr. pepper $2.25

This is a typical example of what we could have ordered sometimes. The server should have ALREADY VERIFIED ALL OF THOSE PRICES WAY BEFORE we said we were ready for the check(because we, nor most people don't ask for the check before they are finished their entrées unless they are in a real hurry such as their lunch hour.) Even if they ask for the check that early, food takes time to prepare or cook as well as time to eat it, so in that time you could double check the check and get a pricing error fixed. You could still bring the check way before they are finished eating since they asked for their check earlier than normal.

You had said that it takes a little time(which I KNOW THIS ALREADY because it's common sense and we have BEEN THROUGH IT OVER 25times at least literally), well if you take up my time if you didn't notice it before I did, then you should be asking the manager for a comp such as at least a soft drink or something small off the bill for my inconvenience. It shouldn't take up ANY, NOT ANY, of my time if you were SMART by double checking the prices WAY BEFORE the check was requested. You act like I don't know anything, when it's YOU that doesn't know much. If the servers would have caught the overcharged prices WAY BEFORE the check was requested, GUESS WHAT? We would NOT have had to WAIT ANY LONGER for the check to get fixed, because our server would have been on top of things by being RESPONSIBLE for what they charge the customer by taking care of the situation WAY BEFORE we requested the check. Even if we would request the check along with a dessert, it takes time to prepare a dessert as well as eat it, so the server would still have that amount of time to get a dessert pricing error fixed. They would have made the customer not receive that overcharge at all and they would have made the customer not have a long wait to get the check fixed. WHY don't you think about that? This is a DUH situation.

"It is not your server's fault."

It's my server's fault they didn't notice it WHILE I was eating or even WAITING for my food. I cannot believe you would wait until the very end to check all the prices. HOW STUPID ARE YOU? You want to PREVENT a LONG WAIT to get a check fixed even if YOU catch the error. If the price of ribs was $16.99 on the menu(which in the above example, the ribs are overcharged 30 cents), you COULD HAVE CAUGHT THAT ERROR BEFORE THE CUSTOMER'S EVEN ATE THEIR FOOD. You are very stupid to act like you have to wait until the very end to double check ALL the prices.

"The menu may also be out of date, which is never, ever your server's fault."

Let me ask you a question: Do customers order from the MENU they are given? Well, since they DO order from the menu they are given, that's the price REGARDLESS of WHAT PRICE is in the computer. CUSTOMERS DON'T ORDER FROM THE COMPUTER, DO THEY? OF COURSE THEY DON'T, SO REGARDLESS OF IT A MENU IS AN OLD MENU OR NOT IT'S UP TO THE SERVER TO CATCH THE ERROR BEFORE IT GETS TO THE CUSTOMER. DO YOU UNDERSTAND? IF THE CUSTOMER CAN CATCH THE ERROR, THE SERVER SURE CAN. THERE'S NO EXCUSE THE SERVER CAN'T DOUBLE CHECK THE PRICES. The server shouldn’t make the customer double check their own check. We are paying the SERVER, NOT the server paying US to do *THEIR JOB* for them. The menu being old has NOTHING to do with the price the server charges me. If the menu is old, well, SO WHAT, you have the ability to compare the menu with the check and get the situation fixed WAY BEFORE the check is requested. You go to your manager to get the situation fixed while the food/drink is being cooked/prepared/made or while the customer is eating. So YES, it's MY SERVER'S FAULT that I am charged the wrong price even if the menu is old. The MENU is the price the customer is ordering from, NOT from the COMPUTER PRICES. Just remember that the customers don’t see what the computer prices are.

So quit saying it's "never, ever the server's fault", because the things the servers hand to customers, they can double check if they took the ********EFFORT*********** to just as the CUSTOMER can. So what you are saying is NOT a fact. What I am saying IS a FACT.

Now, once, we had a weird situation where I had an older menu, my husband was given a new menu at a Chili's. It was MY HUSBAND that actually noticed the ribs were higher when we were deciding what to order and I said "NO, it's still $13.99." The ribs were $13.99 and the newer menu my husband was given, $14.49. The server COULD have realized that the newer menus looked a bit newer just by site, because usually they are not as worn and usually have newer pictures or color. I always put myself as the server in a situation like this. I, personally, if I were the server would NOT have thought the managers and/or hostess/host would have not noticed an old menu in the stack of the newer menus. So, ONLY for this type of situation, I gave the benefit of the doubt that it wasn't the server's fault, because yes, she COULD have noticed it, but even I would have not thought of making sure that each menu was current nor would I actually think about that could happen even. There just happened to be one old menu in the stack. Anyway, she didn't apologized, which I personally would have, because YES, it's would have been POSSIBLE for her to have CAUGHT the error BEFORE I did since SHE took the menus after we ordered. Anyway, they fixed the error. Her tip was altered from some of the other parts of the service that was crappy and definitely from the NO APOLOGY for the overcharge she COULD have caught. Her tip was like 10%. She could have gotten a bit higher like 13% if she would have apologized consider this was such a weird overcharge. I am not going to go into why her tip was that low besides that. I was able to prove my situation by going to get the old menu in the stack of menus at the hostess's stand. Being that I proved I was overcharged by just stating the price was wrong, she COULD have just said she was sorry just out of being NICE, even though no server probably wouldn't have ever thought of that an old menu would have been in the stack. I just feel servers could be nicer when things go wrong, even if it's not the server's fault(which it IS in a way the waitress's fault because she COULD have caught the error), just be nice. A sorry goes a LONG WAY in the tip a time when it isn't the server's fault. I give servers bonus points in the tip for saying they are sorry for something they couldn't control such as missing bacon on the mini burgers. The waitress said "I'm so sorry" and I truly believe she put in the order correctly, but I had to actually take the toothpicks off the burgers and lift them to see there was no bacon bits. My point is, I feel if you be nice even when something isn't your fault, you definitely make the situation a lot more tolerable than if you don't. I am not as irritated about the mistake if the server says they are sorry only of course if they act like they mean it. Actions do speak louder than words. That's the truth.

"It's not like your server isn't trying."

It IS, because they don't compare the menu with the check. They just don't do that. They are TOO DAMN LAZY TO by making us customers do it for them. I had the waitress at Outback that charged me $17.29 for $16.99 ribs say to me "Sometimes the new menus don't come out before the prices change in the computer." I feel, ok, so you know that, WHY YOU couldn't have made sure the prices matched what we ordered from? No, I didn't tell her that, but it's true. SHE could have caught the error as I was eating the ribs, even before that. It's all about laziness and being uncaring about the customer's money, YET, the servers want our money.

I also had a waitress overcharge my husband's entrée. It had $21.99 and if you wanted to add crawfish it was $4.99, which would have been $26.98, which we were charged $28.48. She told us "I don't add it up" when I asked her if she double check the check when we had told her about the overcharge. First off, if you ROUND each item to a PENNY, $22 + $5 = $27. There's NO CALCULTOR or even writing an addition problem necessary to realize that the prices were wrong. My point is, SHE DIDN'T TRY, SHE ADMITTED IT JUST AS THE OUTBACK WAITRESS AS WELL. Her job IS to ADD up 2 of the prices for that entrée. Adding it up IN the server's head is what I am saying. I am NOT expecting the server to add up the entire bill, but the entrée YES, both prices should add up to the price of the entrée that included the crawfish. The waitress SHOULD have noticed it, because $1.50 is a HUGE overcharge compared to the 30 cents overcharges we have had. I bet if every customer took away $1.50 from her tips each shift, it would ADD UP TO A LOT OF MONEY LOST. She didn't care, so I didn't. Her tip was like 5%, because of her ATTITUDE that "I DON'T ADD IT UP." I was thinking in my head, that's because it's NOT HER MONEY. OUR $1.50 DOESN'T MATTER, ONLY HERS DOES. She also FOUND THE TIME to WRITE "Thank YOU" and signed her name. If she had the TIME to do that, she had the time to make sure we were charged correctly. There's NO EXCUSE to make US catch the error. She had PLENTY of time to catch the error AFTER she rung up the items during the time we were waiting for our food considering it was entrées and we didn't ask for the check right after the ordering.

The server DOESN'T TRY to make sure your check is correct. That's the PROBLEM I have that WE catch the error. The fact that the story I told you about this Saturday that happened, the waitress was sitting EATING, so she DIDN'T TRY, did she? She had LOTS OF TIME.

"By the way, next time you whine about your alcohol taking too long, half the time, your server is underage and can't carry it!"

You really think I was born under a rock. When I was 20yrs old, the donut shop/diner served beer, more than likely because of the video poker they had, so most of the customers that ordered beer were the ones that played video poker. Anyway, I wasn't 21yrs old until about 3 months later after I started the job. I had to get someone from the back to HAND the beer to the customer. I couldn't touch the beer. You act like I don't know anything. I am 31yrs old. Give me SOME CREDIT that I have lived and been around SOME.

"By the way, you haven't worked in a REAL restaurant setting. Try getting a job at Applebee's or Chili's or some other corporate place where they expect you to be a robot. Then, you'll understand."

I know I haven't worked at a full size restaurant; you don't need to tell me this. I DO UNDERSTAND the PREVENTABLE MISTAKES I GET and there's NO WAY I'D DO WHAT SOME OF THESE IDIOT SERVERS WE HAVE HAD HAVE DONE TO US. I understand what it's like to be a customer so I would never treat customers the way some of these uncaring, unfeeling, and lazy ass servers acted towards us. I don't need to work at those places to understand that getting the order correct, getting the check correct, and bringing things in a timely manner is very important. Sure, no one is perfect, we all make mistakes, but sometimes just as those servers admitted, it's NOT a "MISTAKE" if you didn't TRY to PREVENT IT. It's all about LAZINESS and BEING UNCARING ABOUT THE CUSTOMERS'S MONEY. The check is important just as the food is. I DO NOT HAVE TO WORK AT A FULL SIZE RESTAURANT TO UNDERSTAND HOW TO SERVE CUSTOMERS THE CARING WAY AND NOT TO BE LAZY.

Anonymity Now said...

Springs,
Don't blatantly lie. The age to serve alcohol in the US is 18.

And the $28.48? Factor in tax. The server can't do anything about the computer. The manager may or may not be lazy or overworked - cut the restaurants a break, for crying out loud!

If I had to check and recheck the menu for every single price, my guests would wonder where the hell their food and server were. The server's job is to serve the food, not to wait on you hand and foot. That's why we're called servers, not handmaids. If you can't deal with it, stop going out.

Hate to be obvious again, but you are not the only table we have. I regularly handle five and six parties at once. You have to multitask, and frankly, shit happens. Get over it.

And if you're 31, why do you act like a little kid who's had her toys taken away?

sandy said...

I just wanted to say that in any job setting, not everything is perfect. Not every machine works perfect, not everyday runs smoothly, not every process is perfect to reach an end result. You really do expect for every server to be perfect. Well sorry, We aren't. We are overworked and underpaid. We don't intentionally upcharge you, we want to give great service because we rely on tips to pay our bills. All you have to do is point it out and we will check to see what happened and fix it immediately for you and change the menu/computer prices so that they match and it won't happen again. Your blog is a complaint from some bad experiences and mistakes that will happen. We try to do well at our job just like I am sure that you do at yours. You will have bad days and make mistakes just like any other employee in the world. You can't sit here and scold people and act as though you could do our job without any mistakes, because even the best waiters will mess up sometimes. It is inevitable.

sandy said...

Also, you are talking about how servers should care about your money. you obviously don't care about the restaurants money because you don't let them know when there is something not on the ticket. That is unethical and a double standard. Keep talking about how you treat others how you want to be treated, yet you have the nerve to steal money from the company.

Springs1 said...

anonymity now
"Don't blatantly lie. The age to serve alcohol in the US is 18."

Maybe in YOUR STATE, but here in LOUISIANA during the year 1998, it sure was 21yrs old. I am NOT LYING. I am telling the God's TRUTH.

http://www.miss-charming.com/bartender/legalstuff.htm

"Louisiana
Consume: 21
Pour: 18
Serve: 18"

NOW, it is 18yrs old, but in 1998 it SURE WASN'T. LAWS CHANGE. I promise you with every fiber of my being I am NOT LYING about this.

In PART of 1995, there was a Louisiana loophole law. I was LEGALLY able to buy and drink at the age of 18yrs old.

http://www.nhtsa.dot.gov/people/injury/research/FewerYoungDrivers/iii__b.htm

"The minimum drinking age did not necessarily change from 18 to 21 years in a single step. For example, Connecticut changed from age 18 to19 in 1982, from 19 to 20 in 1983 and then to age 21 in 1985. Maine changed from age 18 to 20 in 1977, and then to age 21 in 1985. Massachusetts changed from age 18 to 20 in 1979, and then to age 21 in 1985. New Hampshire changed from age 18 to 20 in1979, and then to age 21 in 1985. Rhode Island changed from age 18 to 19 in 1980, to age 20 in 1981 and then to age 21 in 1984. Vermont was the only state in the region to change from age 18 to age 21 in a single step. The "legal drinking age," therefore was an active topic in the region in the early 1980s. At the close of 1982, age 18 was the legal drinking age only in Vermont. Similar incremental steps occurred in many states in other regions."

This is just an example of how LAWS CHANGE!! I am NOT LYING. I am telling you the TRUTH I could NOT HAND THE CUSTOMER THE BEERS when they ordered them back in Jan.-Mar. of 1998. My birthday is March 25, 1977. So until March 25, I could NOT legally hand or sell a customer alcohol.

Just look at how laws have change for drinking even and how different each STATE has their OWN SET OF LAWS to SERVE alcohol. You act like a "KNOW-IT-ALL" BUT YOU ARE NOT VERY SMART. I KNOW A LOT MORE THAN YOU DO ABOUT THIS TYPE OF STUFF.

"And the $28.48? Factor in tax. The server can't do anything about the computer. The manager may or may not be lazy or overworked - cut the restaurants a break, for crying out loud!"

It's NOT "YOUR MONEY" so OF COURSE YOU DON'T GIVE A SHIT. It's NOT the "RESTAURANT'S" that are being given a break. The RESTAURANT didn't charge me, MY SERVER DID YOU IDIOT!!! The server CAN do something about the price difference by telling their manager sometime after she rung it up, but WAY BEFORE we asked for the check, possibly even before we ATE. She ADMITTED "I don't add it up", well then WHY should I give someone a break they didn't ************TRY*************? WHAT AN UNCARING, LAZY WAITRESS. The manager was not known about this until we brought up the overcharge. So talking about a manager has NOTHING to do with the LAZY SERVER that ADMITTED she NEVER ONCE **********TRIED*************!!! WHY give credit to someone that's LAZY and that DOESN'T CARE about our money? I honestly hope someone steals EVERYDAY $1.50 from your money and see how it feels. I bet you'd be mad if $1.50 came out of YOUR PAY? I bet YOU WOULDN'T like that WOULD YOU?

I don't get why you say "cut the restaurants a break, for crying out loud" when the restaurant is the business, not the person charging me. You also say the server can't do anything about the computer, but they can get their manager to fix the price. They cannot do it themselves, but they can get it fixed by their manager. The overcharge check doesn't have to get to the customer, because a CARING, SMART, and RESPONSIBLE SERVER would have caught the situation WAY THE HELL BEFORE the customer asks for their check by telling their manager way ahead of time.

"If I had to check and recheck the menu for every single price, my guests would wonder where the hell their food and server were. The server's job is to serve the food, not to wait on you hand and foot. That's why we're called servers, not handmaids. If you can't deal with it, stop going out."

So ONLY the FOOD is the part that's supposed to be correct, but HELL with the CUSTOMER'S MONEY according to you, right? Well HELL with the SERVER'S MONEY THEN if that's YOUR UNCARING, LAZY, and MEAN ATTITUDE. The server's job is to do EVERYTHING as CORRECTLY AS POSSIBLE, which INCLUDES THE CHECK YOU LAZY ASS, UNCARING BITCH!!!

No, your guest would be happy you preventing them from being overcharged and maybe catch an error you made yourself. I cannot count the number of times we have had things left off the bill, sometimes unintentionally. Also, if you check the prices as you are ringing up the items, that's really not that much time, because for instance for just 2 entrée prices and 1 appetizer to check per couple is not so bad. It wouldn't take very long, it really wouldn't. If you waited until the end, it would make the customer wait longer for their check, but doing it as you go wouldn't really take that much longer, possibly less than a minute for 3 items. I mean seriously. You act like it would take 5 minutes to check 3 prices or something the way you act by stating that the customers wouldn't know where their server was.

Also if you act like EVERYONE ELSE'S FOOD/DRINKS are more important than the customer's money, then you get the tip you deserve which is a lousy one for lousy service. ALL customer's checks are JUST AS IMPORTANT as the food being correct. I don’t get WHY you think the ONLY job servers have is to bring food and drinks? Billing is a part of the job and should be done CORRECTLY. WHY do you feel that the check not being correct is ok? Why do you feel that the check being correct is not important? I know why, because you ONLY CARE ABOUT YOUR OWN TIP MONEY AND NOT AT ALL ABOUT YOUR CUSTOMER'S MONEY.

I am NOT asking the server to wait on me "hand and foot", because it's NOT UNREASONABLE to RECEIVE THINGS CORRECT TO YOUR TABLE. WE are paying YOU, YOU AREN'T PAYING US TO DOUBLE CHECK YOU, so just remember WHO is PAYING WHO!! I don't care if it's the food or the check, it's the SERVER'S RESPONSIBILITY to get it right, NOT the manager's, THE SERVER'S unless the manager or another server would hand the check to the customer, which would be very rare, because in that type of case the main server wouldn't have been the last person to see the check.

So you think OUR MONEY is not worth double checking? How about I don't double check my math and give you 8% instead of 18% tip? I don't think you'd like that. YOU SOUND SO VERY SELFISH by stating you feel I am asking to be waited on "hand and foot." I am NOT asking that, I am expecting that my server CARED about their job and MY MONEY enough to make sure the check was correct. So YOUR MONEY isn't IMPORTANT obviously, because you are acting like your customer's isn't? WHY are you working then?

http://thesaurus.reference.com/browse/waiter

"Synonyms: attendant, footman, servant, server, slaver, steward, tray, waitress"

See even a thesaurus has synonyms that state a waiter is a "SERVANT" and a "SLAVER."

Guess what? You say you aren't a "handmaid", but you are. CUSTOMERS however AREN'T BABY-SITTERS checking over the SERVER'S work. It's NOT OUR JOB to CHECK OVER OUR BILL, that's YOUR JOB! We are paying YOU, you aren't paying us. WHY am I tipping you then if you want to STEAL from me? It's INTENTIONAL when you don't ***********TRY************** to make sure you didn't overcharge someone. The waitress ADMITTED "I don't add it up", so that means she INTENTIONALLY NEVER ONCE TRIED TO MAKE SURE THE PRICES WERE CORRECT and MADE THE CUSTOMERS DO IT. Do you honestly think anyone, including yourself, goes out to eat to have to grab a menu and check every price and item, because you cannot trust your server that she or he cares about your money? You go out to eat to DO NOTHING for the server. The customers aren't supposed to have to HELP OUT AT ALL since we are PAYING YOU and you aren't PAYING US.

Remember, WHO IS GETTING ********PAID******* HERE? THE SERVER IS, so YES, the SERVER IS NOT SUPPOSED TO PUT CHECKING OVER THE CHECK ON THE CUSTOMER. The customer is PAYING YOU TO DO THAT, THE SERVER ISN'T PAYING THE CUSTOMER TO DOUBLE CHECK THEM, ARE THEY? Shouldn't you pay me to do YOUR JOB? I mean seriously, we aren't going out to eat to have to DOUBLE CHECK YOUR ASS ON THINGS YOU HAND US. THAT'S NOT OUR FUCKING JOB!!! WE AREN'T GETTING PAID, YOU ARE!!!! We aren't there to be your baby-sitter by telling you everything you did wrong. It's one thing when you make a real mistake because you TRIED, it's another when you haven't ONCE TRIED, because you were too damn lazy to try.

"Hate to be obvious again, but you are not the only table we have. I regularly handle five and six parties at once. You have to multitask, and frankly, shit happens. Get over it."

Shit happens, because the lack of *************************TRYING***************************** to PREVENT an overcharge from getting to the customer's table. You are supposed to do your job CORRECTLY as much as you possibly can. Your tip is on the line here. If you don't care about your customer's money, WHY THE HELL should they CARE about YOURS? What goes around, comes around.

"And if you're 31, why do you act like a little kid who's had her toys taken away?"

You act like a LAZY ASS BITCH that is SO SELFISH you won't even TRY to PREVENT someone from getting overcharged, but yet you want your customers to care about YOUR MONEY when it comes tip time, don’t you? You are VERY SELFISH about your own money, because you act like you don't have to take any effort into getting the customer's check correct, but it truly is YOUR FAULT if the customer receives an overcharge if YOU hand the customer their check. NO ONE ELSE is handing the customer the check but YOU, the SERVER, unless it is a rare circumstance that someone else hands you your check.

You also act like ($1.50 plus tax, plus at least a quarter of extra tip due to I was going to tip 25%, which would have been an extra quarter, because the bill was $85 and something cents), means nothing to you, yet if I was to take $1.50 away from you every single time someone tipped, just think of the amount of money you'd be losing per customer. $1.50 is a pretty decent size overcharge and should have been caught by the waitress, NOT by the CUSTOMERS. All you care about is YOUR OWN MONEY, BUT HELL WITH THE CUSTOMER'S MONEY. WHY DO YOU FEEL A SERVER'S JOB IS TO ONLY SERVE FOOD AND DRINKS, BUT THE CHECK PART MEANS NOTHING, yet you want our money? The customers should NOT have to check every price and item they are charged. Do you realize how ridiculous that is for someone that isn't GETTING PAID to do this? At least you are getting PAID to do it, customers aren't. I bet you don't double check every price and item when you go out to eat yourself, because you just TRUST the server, well shouldn't we be able to TRUST our server when WE go out to eat? We aren't supposed to double check you. You are supposed to double check yourself. That's part of WHY you are getting tipped is if the check is correct. Don't you get that your job is NOT just to SERVE FOOD AND DRINKS? Why do you feel the customer's check being correct is not important, YET you want customers to act like your tip is important?

Springs1 said...

sandy
"We don't intentionally upcharge you,"

I have had intentional overcharges before. One time it was due to calling the manager on a waitress, so she retaliated.

"All you have to do is point it out and we will check to see what happened and fix it immediately for you and change the menu/computer prices so that they match and it won't happen again."

The thing is, it DOES happen again and again. We have had 2 items charged 2 times(total of 4 overcharges) for the SAME ITEMS that were NEVER FIXED. The thing is, the SERVERS and BARTENDERS should have caught the errors BEFORE handing us our checks. It doesn't prevent it from not happening again. The ONLY way it doesn’t happen again is if the SERVER checks over the check and gets the mistake fixed by the manager BEFORE the customer receives the overcharge. Mentioning it ONLY fixes the situation THAT TIME ONLY quite honestly unless the price is really fixed, because the servers are too lazy to double check the prices.

As you said "All I have to do is point it out", well WE AREN'T SUPPOSED TO HAVE TO POINT IT OUT, DON'T YOU GET THAT, THAT'S THE SERVER'S JOB TO NOTICE THAT, NOT US!!!

"We try to do well at our job just like I am sure that you do at yours."

The servers AREN'T TRYING WELL. As I stated before, this past Saturday, the waitress was EATING instead of double checking our check. The waitress that overcharged us $1.50 ADMITTED "I don't add it up", and the waitress at Outback basically stated that "The new menus sometimes don’t come out before the prices change." See all 3 of those servers ADMITTED "I NEVER ONCE CHECKED OVER YOUR CHECK FOR WRONG PRICES." By stating "I don't add it up", well that's stating she DIDN'T BOTHER TO CHECK THOSE PRICES. So NO, THEY NEVER ONCE "TRIED TO DO WELL" as you put it. I find MOST servers are TOO LAZY to TRY THEIR BEST. We have had wrong entrées from the SAME SERVER that took our orders and even had WRITTEN IT DOWN even. That's just an example of not trying their best, because we were only 2 people in the party, so there wasn't that much to really verify.

"You can't sit here and scold people and act as though you could do our job without any mistakes, because even the best waiters will mess up sometimes."

You just don't get it, do you? It's NOT A "MISTAKE" if they NEVER TRIED. That's my peeve, is all about LAZINESS and BEING UNCARING. The waitress that said "I don’t add it up" told me she didn't try by saying such a thing about the entrée that was $21.99 plus $4.99 to add crawfish. It's NOT a "MISTAKE", that's what I am getting at. Servers don't normally check over the prices and make US customers do it, that's the ENTIRE POINT OF THE BLOG. It's NOT bitching about "mistakes", but really about LAZINESS and BEING UNCARING. You wouldn't say "I don’t add it up" when you actually did add it up. She would have said she just missed it instead of ADMITTING she didn't bother to TRY AT ALL!!! Don't you get that?

There's a HUGE DIFFERENCE between TRYING and NOT TRYING!!!

"you obviously don't care about the restaurants money because you don't let them know when there is something not on the ticket. That is unethical and a double standard. Keep talking about how you treat others how you want to be treated, yet you have the nerve to steal money from the company."

First off, the customer isn't supposed to care about the restaurant's money, that responsibility is 100% on the SERVER ONLY. It's NOT a "DOUBLE STANDARD" or "UNETHICAL", because it’s the server that is responsible for underringing or over ringing items, NOT the CUSTOMER. The customer has NO RESPONSIBILITY to tell their server about ANY overcharges or undercharges if they don't want to.

Also, the customer shouldn't care about the restaurant's money. That's NOT THEIR PROBLEM OR CONCERN.

Let me tell you about what's "unethical" is SOOO MANY TIMES we have soft drinks not rung up on our check on PURPOSE. One waitress told us the first time we had her she didn't ring us up for the soft drinks. She was trying to get a BIGGER TIP. Guess what? The UNDERRINGING WAS ON HER 100%, NOT ON US. It's up to HER to ring it up AFTER we are gone, NOT for US to be inconvenienced. It's "unethical" that we get freebies from the managers of certain restaurants all because we are "regulars" when nothing went wrong. That's unfair that Jane Doe's table doesn't pay for their cokes, but Joe Schmoe's table who aren't regular customers get to pay for theirs. The SERVER is the person responsible for ringing it up AFTER the customer is gone. The customer doesn't have to tell the server anything is wrong about the check. If I would bring it up, I would tip as if I were overcharged, because I am NOT going to WAIT to leave because of a SERVER mistake. That's PUNISHING THE CUSTOMER'S TIME. The server would actually make more money if it was busy if I would leave faster and they'd take some of the money in the higher tip I left for the free item to ring it up AFTER I have left so other customers could be seated. It's actually a WIN, WIN situation for the customer and the server if they DON'T fix an undercharge while the customer is there. I had a co-worker that told the waitress an entrée wasn’t on their check. He asked her if she'd rather get a BIGGER TIP or fix the check. Guess what the server did? She took the BIGGER TIP instead. Don't you think it SHOULD be a WIN, WIN situation for EVERYONE INVOLVED by just ringing it up AFTER the customer's have left? It's NOT the CUSTOMER'S JOB TO POINT OUT THAT YOU LEFT OFF SOMETHING OFF THEIR CHECK! It's MY SERVER'S JOB TO NOT UNDERRING ITEMS.

"Keep talking about how you treat others how you want to be treated, yet you have the nerve to steal money from the company."

You are really STUPID. THE SERVER IS STEALING FROM THE RESTAURANT BY INTENTIONALLY NOT CHECKING OVER THE CHECK AND UNDERRINGING ITEMS. It's NOT THE CUSTOMER'S RESPONSIBILITY TO CHECK OVER THEIR CHECK YOU DUMBASS!!! You have the NERVE to say I am stealing, when it's actually the SERVER that is stealing from the restaurant, because she or he is the one that is CHARGING the customer.

If I had to tell the server about every missing item, guess what? They'd much rather take the bigger tip than to get an 8% to nothing as if I were overcharged, because when the customer is DELAYED from leaving the restaurant, that's making the customer being held hostage, which the server SHOULD be COMPING something for the customer's inconvenience anyways. I mean seriously. You really think that it's not the SAME HASSLE(long wait) getting the check fixed if it's an undercharge? If I am going to wait, you better get something COMPED something for me having to do YOUR JOB FOR YOU. Otherwise, a very LOW tip will be in the server's future for making me wait. I would say MOST people wouldn't bother getting money back of their own because of the hassle, especially less than a dollar, so WHY would they bother giving back money to the restaurant to inconvenience themselves for the restaurant's money?

I am NOT "STEALING" from the company. The SERVER is STEALING from the restaurant by UNDERRINGING ITEMS.

I do treat others as I want to get treated by LEAVING A BIGGER TIP for the FREE ITEMS ONLY when we get good service of course. Don't you GET THAT? I a SENSE, I PAY SOMEWHAT, POSSIBLY THE ENTIRE ITEM IN THE TIP. Sometimes I have not paid for the item at all if the service was really, really horrible, but I feel that responsibility is on the mean and uncaring server, so they DESERVE to pay to serve me whatever it was. That's on THEIR CONSCIENCE if they don’t ring something up or ring something up correctly, NOT MINE.

http://neuneker.com/99ways.htm

"27. Undercharge for drinks in anticipation of receiving a larger tip."

This is for ANYONE that works with a register that can UNDERRING items. The entire responsibility is on the SERVER to CHARGE the customer correctly, NOT on the CUSTOMER to take notice of it or even mention it to the server. It's up the SERVER to be HONEST enough to RING IT UP or decide not to.

The blame of an item not being on the customer's check or a lowered priced item that is an undercharge is ENTIRELY on the server to CHOOSE to RING IT UP OR NOT. NOT FOR THE CUSTOMER TO TELL THEIR SERVER ABOUT IT. I don't work there, so I have no reason to care about the restaurant's money. The SERVER, however, is the person RINGING ME UP, so it's 100% ENTIRELY UP TO THEM TO RING IT UP OR RING IT UP CORRECTLY. WHERE THE HELL DO YOU GET IT'S UP TO THE CUSTOMER TO BRING UP AN UNDERCHARGE OR AN OVERCHARGE FOR THAT MATTER? WE AREN'T SERVER'S BABY-SITTERS!!!

Anonymity Now said...

"I bet you'd be mad if $1.50 came out of YOUR PAY?"

As a one-time thing, I would look it over and politely go up to my manager and ask where it had gone, were it in my measly paycheck.

By the way, Springs, do you know what servers get per hour? Some states give them $2.63, others give $2.13. The bottom line is that we need tips to survive. We're all working hard. Some of us may have had a bad day, some of us might have a headache or be pregnant - the fact of the matter is, we're as human as you are.

And how dare you call us slavers, and servants! I am not paid to serve you like a little dog, I am paid to be polite and friendly and put your food in front of you so you can put it in your face. I am as human as you are, and we are equals. Don't you forget it, you self-entitled brat!

Kindly don't tell me what I think. I don't think the customer's check being wrong is okay, but I do think you are way overreacting about it, and that you are laying far too much blame on the server in a situation that is fast-paced, high-stress, and a lot of times out of the server's control.

Yes, I'm selfish about my own money, and no, I don't really care all that much about yours. I'll do my job correctly as well as I can to avoid overcharging you, but we're also a capitalist society and I'm way more concerned about myself and my finances than about you and yours. Why is it such a big deal to look over your check? That's just bookkeeping. Your server may not even be aware of the possible overcharge; the computer may have just been changed or the menu may have a typo. God forbid something happen that the server can't control.

By the way, I dug this up for you. I'm just sorry to say I wasn't the one who created it.
http://springs1.0catch.com/index.html

Springs1 said...

anonymity now
"As a one-time thing, I would look it over and politely go up to my manager and ask where it had gone, were it in my measly paycheck."

Your not PAYING your manager, so it's NOT THE SAME. I have had mistakes on my paycheck at the job I have been working at for over 2yrs. The thing is, I am not PAYING the employer to make sure my check is correct, the CUSTOMER IS paying the server to. There's a HUGE DIFFERENCE HERE. I don't blame the person that does my checks, because it's a mistake. She TRYS at least, which the servers don't. I do NOT PAY HER, so I don't blame her if she messes us, because we AREN'T ********PAYING********* HER. Don't you get that?

"do you know what servers get per hour? Some states give them $2.63, others give $2.13. The bottom line is that we need tips to survive. We're all working hard. Some of us may have had a bad day, some of us might have a headache or be pregnant - the fact of the matter is, we're as human as you are."

Over here in Louisiana, servers are paid $2.13/hr. Again you act like I don't know anything. You may have a headache or be pregnant, but that doesn’t mean your job should not be done as correctly as possible. Also, being pregnant is a CHOICE. You CHOOSE to have sex, you CAN get pregnant. You choose not to use birth control properly; chances are you will get pregnant. So don't put your pregnancy problems on me. Some people cannot handle working when they are pregnant. Some co-workers I have had threw up a lot at work when they were pregnant. NO EVERYONE can handle working when they are pregnant.

How dare you act like your "BAD DAY" is an EXCUSE to OVERCHARGE a customer? FUCK YOUR MONEY YOU SELFISH BITCH ONLY THINKING ABOUT YOURSELF ONLY!!!!!!!! FUCK YOU!!!! What about your INNOCENT CUSTOMERS that are having a GOOD DAY, you are RUINING THEIR DAY YOU MEAN BITCH?

You can also take Alleve(works really well when I have had a headache) or Tylenol possibly for a headache. If you do have a very bad headache, GO THE FUCK HOME!!! DON'T RUIN OUR DAY YOU SELFISH BITCH!!!

"And how dare you call us slavers, and servants! I am not paid to serve you like a little dog, I am paid to be polite and friendly and put your food in front of you so you can put it in your face. I am as human as you are, and we are equals. Don't you forget it, you self-entitled brat!"

I didn't call you that, that's in the thesaurus of what a waiter is as far as synonyms go. I don't treat you like a dog, but don't treat us like we have to baby-sit your ass while we are supposed to be ENJOYING our outing.

"And how dare you call us slavers, and servants! I am not paid to serve you like a little dog, I am paid to be polite and friendly and put your food in front of you so you can put it in your face. I am as human as you are, and we are equals. Don't you forget it, you self-entitled brat!"

When it happens to YOU as many times as it has happened to us, YOU'D feel VERY DIFFERENTLY:

List of overcharges since 2001
$0.04-Cucos Rita $4.95 menu price, charged $4.99-Waitress at Cuco’s Mexican Restaurant.
$0.04-Cucos Rita $4.95 menu price, charged $4.99-Waiter at Cuco’s Mexican Restaurant.
$0.50-Chili’s Ribs that had on an old menu that was given to me when I ordered which had $13.99 and we were charged $14.49 from the waitress we had. My husband received the newer menu.
$0.30-Ribs at Outback-$17.29 was charged, but on the menu had $16.99from the waitress we had.
$0.30- Fox and Hound had $6.99 on their menu for a sandwich my husband ordered and we were charged $7.29 from the waitress we had.
$1.50-Wrong price from menu at Copeland’s. The menu had $21.99 for the main item and if you wanted to add crawfish, it was $4.99(was supposed to be $26.98), was charged($28.48)
$1.38 – Wrong price from menu for soft drinks($1.99 was charged, but the menu stated $1.30 for each soft drink at a Mexican restaurant called Mi Mamacitas.
$0.75 - Charged for extra cheese when I ordered extra onions, not extra cheese-Corky’s Bbq
$0.50-$0.25 on a margarita listed as a price on the menu that the server charged me for the wrong margarita due to I ordered a margarita that was on their menu that had blue curacao, but they were out, so I ordered one of their regular margarita’s on their menu, which I was charged for the one with blue curacao which was 25 cents more. 25 cents I more I was overcharged for extra bbq sauce, even though we had gone there MANY, MANY times at O’Henry’s Food & Sprits, I was NEVER charged extra before for bbq sauce, which they took off both 25 cent issues off the check.
$1.51 – House Salad charged without an entrée, but I ordered an entrée at a restaurant that is no longer in business which was called Maxim.
$11.00-Waiter rung up wrong table on my credit card at Applebee’s
$21.50-Waiter at Chili’s rung up wrong table on my husband’s credit card
$4.50-Estimating the wrong amount rung up on my credit card which was $23 and something cents and I was rung up $27 and something cents, which is $4 and something cents overcharge at Bennigan’s.
$3.00-Grand Mariner shot I NEVER ordered that was for the table behind us at Outback.
$15.00- Estimating 3 free wines that were supposed to be taken off with a purchase of an entrée for each person at the table at Zea Rotisserie & Grill Restaurant.
$0.31-Waiter not giving back my FULL AMOUNT of change from $34.69. He only gave a $5 bill back, but NO COIN CHANGE at local seafood and Italian restaurant called Tecoro’s.
$4.91- This is adding up an over and an undercharge at Chili’s from the waiter we had. Was actually charged $6.50 for a drink I NEVER ordered, but wasn’t charged for a $1.99 coke. I figured out tax and that is the price with tax I was overcharged.
$1.50-Bennigan’s waitress took my $20 off comp paper for a previous bad service experience and gave it to the manager to fix, but still handed us the bill with $18 and about fifty cents off instead of $20 off the bill as she could SEE it should have been.
$5.25- Charged for a drink I NEVER ordered at Chili’s from the waiter we had.
$4.00-Charged an extra $4 for Bacardi just because I ordered a pina colada with Bacardi rum, which I was charged altogether $8 for a pina colada that I was charged for lots of times in the past at that restaurant only $4. The waitress admitted it was a mistake.
$7.00- At Chevy’s Fresh Mex, the waitress actual charged us $9.95 for both my husband and I’s margaritas which one was $5.95, the other was $6.95.
$4.75-I, the week before, had gotten a margarita made with Jose Cuervo at this seafood and Italian restaurant called Tecoro’s for $4.50. A week later, a waitress charged me $9.25 for the same exact margarita, same exact size glass. They fixed it, so I was correct. The next times I went in there, still only charged $4.50.
$0.25-Waitress not only got my drink order wrong, but also charged me for the wrong drink which was a 25 cent difference in the drinks at Serrano’s Salsa Company.
$2.00- Burger that was $6.99, but charged me for a burger that was $8.99
0.50-Bacardi Never Ordered for a Pina Colada

$92.29 TOTAL

It is also not counting when my mom in 1996 or 1997 was charged for eggs she didn’t order at a restaurant called Russel’s Grill when I had gone to college back then. Things like getting the wrong check at Corky’s BBQ in 2001 could have possibly been an undercharge, which I have no idea what the check total was that we had received back then. Another thing was getting a wrong check at a restaurant called Lager’s. Another thing was getting charged for something, when my husband had ordered something else at a Mexican restaurant. That’s 4 more times who KNOWS what amount were overcharged in those situations. These I listed are the situations I can remember, which possibly there might be more, I don’t remember right now. We were billed for a beer, but my husband ordered another drink, not a beer, so it was more expensive at a Mexican restaurant years ago.

This also NOT includes 4 TIMES THIS YEAR ALONE(2 FUCKING TIMES THE SAME FUCKING DRINK, because of LAZY ASS BARTENDERS THAT DON'T WANT TO VERIFY THE CHECK WITH THE DRINK MENU) $1.00 overcharge on certain martinis at Copeland's even though we were not charged for soft drinks at the bar. I don't care that they DON'T charge us for the soft drinks, that's STILL OUR DOLLARS EACH TIME we ordered those drinks. $4 can buy us at least a coke even, possibly 2 at some places. It also doesn't include this past Saturday at Lager's $0.27 overcharge due to $1.98 coke on the menu, but was undercharged $2.98. It also doesn't include 0.08 overcharge for 2 soft drinks, which we were undercharged a long island iced tea. It doesn't include extra cheese $0.49 when we were undercharged for a soft drink. Those soft drinks are undercharged on PURPOSE to get a HIGHER TIP BY THE WAY. These things happened THIS YEAR BTW. We also weren't charged a salad without an entrée due to me ordering an appetizer and my husband getting a salad with an entrée, so we couldn't use his entrée as add a salad to an entrée price, but we were charged for kettle one vodka, but was charged for that even though he said "They were out, so is absolute ok" which I said yes, because he came with it already made, but I would have preferred grey goose instead as a choice instead of him deciding for me what was ok as a second choice, but the point is, he billed us as if we got the HIGHER grade vodka, but didn't charge us for the salad without the entrée, so instead of getting it fixed, we decide to just pay the bill, but we were OVERCHARGED on the drink itself, just not the salad. Absolute white Russians at Chili's have been billed at that time $5 and something cents, but when I ordered it with grey goose or kettle one vodka, it was $7.25. So, since we didn't want to wait to get things fixed, we just paid as it was. Thinking back on it, I wish we would have gotten it fixed, because we didn't actually RECEIVE kettle one, because they were out, but I figured it evened out by charging the" add a salad to an entrée" even though I had ordered an appetizer as my meal. This was last year this happened. See, not all the time do we want the HASSLE of them FIXING the check if one thing is wrong, but another thing isn't wrong.

See all of the SHIT we have had just this past 2 years, even just last Saturday for FUCKING OVERCHARGES. I am SICK of servers being SO GOD DAMN LAZY!! WHY the RESPONSIBILITY is put on US CUSTOMERS? They want US to CARE about their tip, yet, they don't feel the check has to be correct. I really don't get that at all? Money is money, so if your money is important to YOU as a server, it is JUST AS IMPORTANT to us customers. Think when YOU are a customer, don’t you feel YOUR MONEY is important to YOU?

If you added all of those overcharges, you'd get almost $100 in overcharges. That's really A LOT of money being stolen over the years.

MOST of these totals DO NOT INCLUDE TAXES. Even though there weren't too many situations that were menu related, it's still the SAME HASSLE as ANY OTHER OVERCHARGE or UNDERCHARGE.

"that you are laying far too much blame on the server in a situation that is fast-paced, high-stress, and a lot of times out of the server's control."

This is where I HATE YOU. NOTHING, do you understand; NOTHING about overcharges or undercharges is out of the server's control as long as the SERVER hands the check to the CUSTOMER, because you can catch the error yourself just as the customer can!!! WHERE THE HELL DO YOU GET OFF ACTING AS IF A CUSTOMER THAT DOESN'T EVEN ****WORK**** THERE CAN CATCH AN ERROR ON THEIR CHECK, BUT THEIR SERVER CAN'T? ALL and ANY, ANY, ANY, ANY, ANY, ANY OVERCHARGES AND UNDERCHARGES IF THEY CAN BE CAUGHT BY THE CUSTOMER, THEY CAN BE CAUGHT BY THE PERSON HANDING THE CHECK, WHICH 99.9% of the time it's the SERVER handing the check to the customer. You are claiming you are illiterate by saying overcharges are out of the server's control. If you can read, YOU CAN FIND THE ERROR JUST AS THE CUSTOMER CAN, NO FUCKING EXCUSES, except for NO CARING AND LAZINESS!!!

If the customer that isn't there HOURS, DAYS, WEEKS, MONTHS, and even possibly YEARS, can CATCH a wrong price, SO CAN THE SERVER, there's NO EXCUSE you can come up with that justifies that you cannot unless the server doesn't hand me my check.

"Yes, I'm selfish about my own money, and no, I don't really care all that much about yours. I'll do my job correctly as well as I can to avoid overcharging you, but we're also a capitalist society and I'm way more concerned about myself and my finances than about you and yours."

Now, I see how FUCKING SELF-SERVING YOU ARE. FUCK YOUR MONEY!!! YOU DESERVE A STIFF!!! You are thief, I am hope you are PROUD You aren't doing your job "CORRECTLY" if you aren't ****TRYING**** to do it correctly you IDIOTIC FOOL!!! So if you are more concerned with yourself, then you deserve the stiff. FUCK YOUR MONEY!!! I'd CARE about MY CUSTOMER'S MONEY IF I WERE THE SERVER by treating people as if it were MY MONEY. That's HOW YOU ARE SUPPOSED TO SERVE. Act like that check is YOU paying that check. Would YOU like to be OVERCHARGED or would YOU rather your server CARE about your money by NOT overcharging you and making you find the error yourself which is NOT the customer's job btw?

"Why is it such a big deal to look over your check? That's just bookkeeping."

Because it's NOT OUR JOB to do this. LOOK AT ALL OF THOSE SITUATIONS. I mean seriously, WE CAUGHT THEM, NOT the SERVERS or BARTENDERS. It's such a big deal, because it's close to $100 of overcharges over the years. That's A LOT of money. That could pay a huge bill. I don't feel as customers WE should have to make sure EACH price LINE BY LINE is correct. If we are PAYING the SERVER to do a job, it should be done as CORRECTLY as POSSIBLE with some EFFORT from the SERVER instead of being SO GOD DAMN LAZY ASS. Do you go out to eat to go line by line on your check to make sure EACH price is charged exact amounts correctly? I seriously doubt most people do. It's one thing when you go to a store, because the cashier isn't getting tipped, the cashier would have to go to each shelf to find out a price instead of list, and the prices change usually weekly which restaurants don't, but a restaurant server IS getting tipped and has a very easy way of looking on ONE LIST called a MENU to verify the prices of ALL the things that are listed, because there are some items not listed such as sometimes soft drinks or tea or lemonade aren't listed and 90% of the restaurants don't list bar drinks, but there are SOME restaurants that do. If a CUSTOMER can verify their own check, SO CAN THE SERVER, NO EXCUSES WHAT-SO-EVER!!! WE DON'T WORK THERE, SO DON'T MAKE IT AS IF WE DO!!! The one time I listed above at Chevy's Fresh Mex that we were charged $7 more than the prices for the margaritas listed, this waitress was there 3 weeks, which we altogether were only there once in 2001 about an hour and last year were there less than an hour, less than 2-3 hours, yet someone that had been working there for 3 weeks claimed this was her first time ringing up the drinks, yet, WE KNEW MORE ABOUT THE DRINK MENU AND THE MARGARITAS WERE ALSO ON THE FOOD MENU, THAN SHE DID. HOW PATHETIC DOES THAT SOUND? WE DIDN'T WORK THERE AND WERE THERE LESS TIME, BUT WE KNEW WHAT PRICES WE WERE SUPPOSED TO BE CHARGED, BUT SHE DIDN'T, THAT'S SAD, THAT REALLY IS. If a customer there LESS TIME than the server is, there's no excuse to overcharge a customer.

The big deal is that we shouldn't have to do this all the time. I am TIRED of having to take our check and making sure EACH PRICE is exactly correctly. A few times, we've seen menu undercharges. Just this past Saturday, it was strange to see $6.98 we were charged for the nachos appetizer we ordered, but was in the menu as $6.99, which was only a penny undercharge, but it was strange that it was a penny undercharge. We still caught that it was not the correct price and hadn't been there since 2004 and weren't there more than an hour even. Just to let you know WE noticed it and WE don't work there. It's a "BIG DEAL" that the UNCARING, SELFISH, and LAZY servers put the responsibility on US to check our bill when it's THEM that we are PAYING to CHECK OUR BILL, that's the "big deal." It's a HASSLE, TIME CONSUMING, and TROUBLE. 27 cents to get back this past Saturday took almost 5 minutes just to get it fixed before we even paid to be able to leave even, which nothing was comped for this inconvenience, which I think the coke off the bill should have been comped for US finding the error. Remember, we don't work there. That could have been PREVENTED by the LAZY ASS waitress that ATE instead of doing HER JOB. It's bookkeeping WE aren't supposed to have to do, because we are PAYING someone to do it FOR US. Don't you get that? We aren't at Wal-Mart or a store where the person charging us isn't getting PAID by US. We are at a restaurant, that WE are PAYING the server to SERVE us correctly, even the CHECK, NOT just the food and drinks.

At Long John Silvers, my mother wanted me to buy a family meal of some sort. On the menu, just as a McDonald's has, it's above the cashier on the wall since this is fast food. Guess what? I found an overcharge of a dollar and some undercharges. I only told them about the overcharge. They fixed it. Guess what? The cashier shouldn't care. She wasn't getting PAID by ME, so I don’t blame her in the least for not caring. Sure, morally she should have cared, but I don't blame her that she didn't care since she was getting paid by Long John Silvers to give me my food, NOT by me. This is just an example of that an overcharge WAS in her control at a fast food restaurant, but there's no real money to take away from the person charging you, because you aren't TIPPING THEM. It's also FAIR, because I am NOT TIPPING HER, so I don't blame her in the least for not caring about my money, especially, because 2 of the prices were undercharges from the menu. Fast food is lousy service anyways, so I expect what I pay for. When I go to a restaurant that is not fast food and have table service, it SHOULD be a STEP UP in the SERVICE from that. Especially, the servers are getting TIPPED from the customers.

"Your server may not even be aware of the possible overcharge; the computer may have just been changed or the menu may have a typo. God forbid something happen that the server can't control."

This is where you are FUCKING STUPID ASS LAZY ASS!!! NOTHING ABOUT OVERCHARGES THE SERVER CANNOT CONTROL IF THE CUSTOMER CAN CATCH THE ERROR AND THEY DON'T EVEN WORK THERE YOU FUCKING IDIOTIC, UNCARING, LAZY ASS IDIOT!!! WHERE THE FUCK DO YOU GET THE SERVER CANNOT CONTROL FINDING AN ERROR ON THE CHECK, but the CUSTOMER SURE CAN? WHAT THE FUCK IS THAT ALL ABOUT?

The server may be not be aware of a possible overcharge if they don't check over the check, plain and simple. The computer may have been changed in just a few hours by corporate, but the SERVER can find the error just as someone that doesn’t even **WORK THERE** can, NO EXCUSES YOU LAZY ASS!! The server has EVERY CONTROL to CATCH AN ERROR ON THE CHECK, because the server is 99.9% of the time the person that HANDS the check to the customer. If the CUSTOMER can catch the error, so can the SERVER. There's NOTHING the server cannot control about this issue, NOTHING unless they don’t' actually hand you the bill. WHY would you even suggest you the server cannot control what they charge you if they HAND the customer their check? The customer can catch the error, so if they can catch the error, unless you are illiterate, you can too!!! NO EXCUSES!!!

The menu having a typo, that's UNTRUE! There's NO TYPOS on menus. Customers order from THE MENU they are given, therefore, if you charge them a higher price, that's on YOU to find it, NOT the customer. Remember, as I stated before, CUSTOMERS DON'T FUCKING ORDER FROM THE DAMN COMPUTERS YOU DUMBASS!!!!!!!! WE ORDER FROM THE MENU, so if the MENU states a lower price, it's up to MY SERVER to get their manager to fix it, NOT US CUSTOMERS to TELL THEIR SERVER ABOUT IT BY POINTING IT OUT!! WE AREN'T YOUR BABY-SITTERS, because we are PAYING YOU TO DO YOUR JOB CORRECTLY!!! There's NO SUCH THING as a "MENU TYPO", EVER, because we ordered from the MENU, NOT the COMPUTER!!! At Wal-Mart, even when the price is lower on the shelf than the computer price, they actually will give you the price that is ON THE SHELF, NOT what is in their computer. You are taking it off the shelf because the price is let's say $2.50(just recently the past 2 weeks or so carrots), but the computer price at Wal-Mart was $2.98. I don’t' fault the cashier, because they aren't getting tipped, the prices change once a week or more, and they'd have to go to the shelf to find the price, and more importantly thousands of items are in Wal-Mart vs. a restaurant menu that has approx. 200 items depending on if they have alcohol menu. Even though, they have a list they can verify, NOT to have to walk far at all to go to a shelf for each item. Also the fact that they don't earn a tip, they don't give a shit if they overcharge you and I don't blame them, because they are getting paid already by Wal-Mart, NOT the customer. So when you go to Wal-Mart, you don't think it's a TYPO on the shelf if you are charged higher for an item that had a lower price on the shelf, DO YOU? SO WHY would you EVER, EVER, EVER, EVER think a MENU would have a "TYPO" of ANY KIND then?

I cannot believe you would act like the server cannot control an overcharge, yet they are the LAST person under normal circumstances to BRING you the check. If the CUSTOMER can catch the error, there's NO REAL REASON the SERVER CAN'T unless the server doesn’t actually bring the customer the check.

I don’t get WHY THE FUCK you act like you have NO CONTROL over such a situation, but a person that doesn’t even WORK THERE DOES? Does that make ANY FUCKING SENSE for a person that's there ***LESS TIME*** to catch an error that YOU could have caught yourself for you to state you have no control over the situation or there is a typo, yet customers order from the *******MENU********, that's right the *********MENU**********, NOT THE FUCKING COMPUTER? You have 100% control of ANYTHING you hand a customer unless it's a food related situation that you'd have to touch the food to notice the error such as a pickle under a bun or a steak medium well instead of well done. A customer's check you can verify the items and the prices YOURSELF BEFORE you hand the customer their check. There's NO "TYPOS" on the menu, because the customer is ordering directly from that menu, so that's the REAL PRICE. The computer is NOT what the customer orders from, so if the computer price is more than the price on the menu, that's NOT on the customers to tell you, that's on YOU to get it fixed by your manager. If the customer can notice it, don't you think YOU CAN as well consider YOU FUCKING WORK THERE AND THEY FUCKING DON'T? What a LAZY, SELFISH, AND UNCARING PERSON YOU ARE!!! There is NOTHING at all about a server not having control over what they charge you unless they don't hand you the bill. You are too stubborn to ADMIT THAT!!! WHY can't you just admit I am right and that you are VERY WRONG?

"By the way, I dug this up for you. I'm just sorry to say I wasn't the one who created it.
http://springs1.0catch.com/index.html"

I already know about this a LONG TIME AGO!!

"I don't think the customer's check being wrong is okay,"

Yet, you don't care if you do it to someone. What an UNCARING, MEAN PERSON YOU ARE!!! I hope it happens to you when you are a customer and then you would understand that it was PREVENTABLE 100% by your server to begin with because they COULD have CAUGHT IT INSTEAD OF YOU? I hope you are in a hurry to leave and the server DELAYS you from leaving for something THEY could have caught themselves. Maybe just then you'd see that your server could have CARED about your money in order for you to care about theirs.

Anonymity Now said...

The last comment I have is that if you think servers are "so damn lazy" and "uncaring", do it yourself. Otherwise, shut up.

You're a fucking kook. Come visit us again at bitterwaitress, if you haven't been banned yet. I'm sure there are some of us who would LOVE to rip you a few new assholes in the face and neck area.

Springs1 said...

anonymity now
"The last comment I have is that if you think servers are "so damn lazy" and "uncaring", do it yourself. Otherwise, shut up."

You are just saying that because I PROVED that you are 100% WRONG YOU LAZY ASS UNCARING EXCUSE FOR A HUMAN BEING!! You even admitted "Yes, I'm selfish about my own money, and no, I don't really care all that much about yours. I'll do my job correctly as well as I can to avoid overcharging you, but we're also a capitalist society and I'm way more concerned about myself and my finances than about you and yours", so FUCK YOU AND YOUR MONEY!! I HOPE SOMEONE STIFFS YOUR ASS AND OVERCHARGES YOU $100 dollars over 8 years to see how it fucking feels you FUCKING ASSHOLE!! FUCK YOU, YOU UNCARING CUNT!!!

I would do it myself, but you know what, I have choosen to get a job that has benefits, I don't have to work weekends or holidays, and I don't have to work overtime. I also have a job that I don't have depend on CUSTOMERS for my income. This job I have is MUCH BETTER than being a waitress, it really is.

You say "do it myself", well even if I did, I DEFINATELY would care about my customer's money. It wouldn't be just for the tip, but for the fact that I personally know how it feels to be overcharged, so I wouldn't DARE do it to someone else by at least TRYING to double check the check. Sure, I could miss something as anyone could, but at least I would have taken some EFFORT and NOT been LAZY like YOU ARE!!! I would actually CARE about someone else BESIDES MYSELF UNLIKE THE LIKES OF YOU!!!

I PROVED YOU 100% WRONG, that's WHY you cannot ARGUE with me any further. How do you like being PROVED 100% WRONG? If you knew you were right, you'd tell me I am wrong, but you CAN'T ARGUE with the TRUTH. The TRUTH HURTS, DOESN'T IT?

I don't have to do it "MYSELF" to CARE about other people's money if I was to serve a customer as a server. You say "Do it yourself" because you have NO ARGUMENT that can prove me wrong, NOT ONE THING you can truly say can prove me wrong, because you KNOW I am RIGHT. There's no typo of prices on menus and customers order from the MENUS, so there's no reason to charge the customer more money unless they order something more expensive such as adding extra cheese or adding sour cream or a higher grade alcohol for examples. You are too UNCARING and LAZY ASS to understand things and I am willing to bet you that you NEVER verify your check in a non-fast food restaurant? Am I right that you feel you can trust your server 100% they verified your check? If you don't check over your check for every price and item if it's correct or not, then obviously you expect that your server does it for you just as I do, so WHAT THE HELL IS THE DIFFERENCE IN WHAT I EXPECT, HUH? I bet you may have gotten overcharged and never realized it or you just don't go out to eat very often to fully understand what it's like to have to deal with this crap so many times as we have. It's usually because the server didn't verify the check. It's NOT that they did actually try and missed the error, but that they feel the check part is meaninless, yet they want our money. Don't you think when you go out to eat yourself next time in a non-fast food restaurant, since you have the attitude to not check over your check, that YOU as the customer is going to have to grab a menu and verify ALL the prices that your party has. As if you'd really do that, right? Yet you want us to care about your money, but then you don't care about your own money. That really takes the cake. Don't you think your SERVER should be doing that for you considering YOU are TIPPING your server? I cannot expect someone I am not tipping to do that, but someone I am tipping I should think that they would CARE ABOUT MY MONEY. You truly feel you should have to take a menu and check over every single item when you as customer and still tip the server well when YOU have to find the error for the UNCARING and LAZY server that COULD have done it FOR YOU, but DIDN'T care like YOU? I seriously doubt you actually check all your prices when you go out to eat at a non-fast food restaurant, so you have NO CLUE of the HASSLE of what it's like. I bet you wouldn't even notice if someone didn't charge you for something, because if you are that lazy when you are server, as a customer I bet you are the same way?

If I actually was a server myself, I would definately try to make sure my customers got charged correctly. If I did make a mistake and missed something as EVERYONE does make mistakes, I would ask the manager to comp a coke off a least for the customer's inconvenience, which YOU WOULDN'T. If I couldn't, honestly, to save my tip and have my customers not hate me, I'd pay for their coke. That's the LEAST I could do for their inconvenience I would have caused them. THAT is what CARING is all about and how a SERVER SHOULD BE. YOU, on the other hand, could care less about ANYONE ELSE'S MONEY BUT YOUR SELFISH OWN, SO FUCK YOU!!! I am willing to bet you would NEVER bother to ask your manager even to comp something and really NEVER, EVER, take a penny out of your own pocket to avoid a customer to wait for the manager to fix an error or to actually pay for someone else's coke. I would be such a caring server compared to your uncaring and lazy ass self. I couldn't fathom not verifying someone else's money when I'd be the person responsible. If I made a mistake, I'd truly make up for it. If let's say the overcharge was like 30 cents, I'd give OUT OF MY OWN POCKET so the customer wouldn't have ANY DELAYS, 50 cents. Money for the extra taxes and tips as well as a few cents extra for finding the error for me instead of having to wait a long time for me to find a manager to fix the error. See, YOU ARE UNCARING, I AM NOT!! DO IT YOURSELF you say, well I'd be a MUCH NICER HUMAN BEING than YOU ARE as server. At least I'd have the HEART to CARE about my customer's money, YOU DON'T, SO FUCK YOUR MONEY!! YOU DESERVE STIFFS FROM EVERY CUSTOMER YOU SERVE!!! I HOPE PEOPLE STIFF YOU EVERY SINGLE TIME!!!

"You're a fucking kook."

That's because you are SO DAMN SELFISH, you cannot understand anyone else's money getting stolen, ONLY YOUR OWN. I proved you 100% wrong, so you are calling me that, because you cannot prove me wrong. You are very stupid to think that ANY overcharge is out of the server's control unless the server isn't the person handing the check to the customer. If I can find an overcharge and I DON'T FUCKING WORK THERE, SO CAN YOU, NO LAZY ASS, UNCARING EXCUSES YOU CAN COME UP WITH TO DEFEND YOURSELF HERE!! YOU KNOW WHAT I AM SAYING IS THE TRUTH!!!

"Come visit us again at bitterwaitress, if you haven't been banned yet."

HOW could I get banned when I haven't been on that site in so very long?

You said "do it yourself. Otherwise, shut up", well I say SHUT THE FUCK UP because you are too damn stubborn to admit I am 100% right and you are 100% wrong. I don't have to do it myself to be caring. I would care, because I don't want to get treated like my money isn't important when I am a customer, so I wouldn't do it to someone else without trying. YOU would however, because you admitted you don't care about anyone else money but your own. WHAT EVER HAPPENED TO TREATING OTHERS AS YOU'D LIKE TO GET TREATED, HUH? Don't you expect at least 18% or more when you give very good service? Some people actually do such as us give 25% and up when our servers do very well. If you want us to treat you like you deserve, well treat our money the SAME AS IF IT WERE YOUR MONEY. WHY can't you treat customer's money as if it were YOUR MONEY? WHY are you so GOD DAMN SELFISH AND LAZY? I hope you give service where they run you back and forth bunches of times and stiff you to show you how you DESERVE to get treated as YOU treat other customer's money like their money means nothing, but your money is supposed to mean something, right? FUCK YOU SELFISH, LAZY ASS BITCH!!

stace said...

As a server, I will have 7 tables at one time. Each of these tables seat 4 people. Considering they are all full, I'm taking care of 28 people at one time. On top of taking orders, refilling drinks, and getting anything else my customers need to their table, I am running food, bringing dirty dishes to the dish room, bringing clean dishes to the cooks, sorting AND rolling silverware, making tea and coffee, and refilling ice and chips. The time it would take for me to walk up to the host stand, grab a menu, meticulously compare the menu to your ticket, could be spent doing any number of the afore mentioned things. Calling a server lazy because they didn’t stop doing all of these things, which you never see, is plain ignorant and offensive. Bottom line, if you're really that upset about a 30 cent discrepancy don’t go out to eat at a restaurant. I wouldn’t want a tip from a customer like you anyway.

Springs1 said...

stace
"bringing dirty dishes to the dish room, bringing clean dishes to the cooks, sorting AND rolling silverware, The time it would take for me to walk up to the host stand, grab a menu, meticulously compare the menu to your ticket, could be spent doing any number of the afore mentioned things."

So you really think dirty dishes sorting silverware, rolling siverware are MORE IMPORTANT than the customer's money? They AREN'T more important. YOUR tip money is important to you right? So WHY customer's money isn't just as IMPORTANT as YOUR OWN MONEY. WHY do you act like all those other things are much more important than MONEY? They truly aren't. Rolling silverware can be done at a later time. Bringing dirty dishes to the kitchen can be done 2 minutes later. The dirty dishes aren't walking away. Sorting silverware can be done at a later time.

Also, if the restaurant has a TO-GO menu such as the chain restaurants do, GUESS WHAT? YOU CAN BRING ONE WITH YOU IN YOUR APRON ALL THE TIME. You wouldn't have to go to the hostess's stand.

You sound so UNCARING and LAZY about your customers. You should be acting like this is YOUR MONEY, NOT someone else's money. It's YOUR JOB to CHARGE the customer correctly, NOT for the CUSTOMER to BABY-SIT YOUR LAZY ASS.

When you said "Calling a server lazy because they didn’t stop doing all of these things, which you never see, is plain ignorant and offensive", you are TOO STUPID, UNCARING, and LAZY ASS to realize ONE of those things you SHOULD be doing is making sure you are charging the customer correctly. Rolling and sorting silverware is for when you aren't busy and if the restaurant runs out, only sort what you need for the customers. Only a few times I have had clean silverware run out out of all the times I have dined out. If you think that rolling and sorting silverware is more important than someone's money, you need to look at your own bills you need to pay yourself.

WHY do you feel all of those things are more important than the check being correct, huh? I don't get it? The customer's check being correct is VERY IMPORTANT just as your tip money is. You are just too damn lazy ass to go to the hostess's stand to get the menu or memorize the prices or take a to-go menu with you.

"As a server, I will have 7 tables at one time. Each of these tables seat 4 people. Considering they are all full, I'm taking care of 28 people at one time."

So ONLY the customer's food and drinks are important, but their check if it's correct or not? WHY do you think that the CHECK part of the service is not important? WHY do you feel you deserve a GOOD TIP for making your customer do work YOU should have done YOURSELF? YOU WORK THERE, SO YOU SHOULD KNOW THE MENU BETTER THAN I DO!!

"The time it would take for me to walk up to the host stand, grab a menu, meticulously compare the menu to your ticket."

You can MEMORIZE the prices if you wanted to YOU LAZY ASS, UNCARING BITCH, if you are THAT worried about the TIME it would take to go to the hostess's stand. It's up to YOU to do the right thing, NOT up to the customer to do SQUAT since they aren't getting PAID HERE!! It's YOUR JOB to make sure the customer's check is correct.

I don't care if you have 50 customers all at once, ALL 50 customer's money should be important just as your tip money is to you. You seem to think that refills and getting the food to the customers are more important issues than overcharges, but they AREN'T, they are JUST AS IMPORTANT ISSUES. Don't you GET THAT?

"Bottom line, if you're really that upset about a 30 cent discrepancy don’t go out to eat at a restaurant."

WHY punish MYSELF for LAZY ASS SERVERS LIKE YOURSELF? FUCK YOU BITCH!! If you are really THAT FUCKING LAZY ASS that you cannot WALK to the hostess's stand or even print out a menu online(if the current prices are correct that is) or make a PHOTO COPY to bring with you in your apron of the menu, then you DESERVE A STIFF!! I mean seriously, customers aren't YOUR BABY-SITTERS!! It's up to YOU not to overcharge the customer. YOU CAN PREVENT IT, but you are TOO UNCARING AND LAZY TO. The customer's refills, sorting and rolling silverware are more important to you than the customer's money according to you. They aren't though. The customer's money is JUST AS IMPORTANT as ALL OF THOSE THINGS TO INCLUDE THEM IN YOUR DAILY TASKS FOR ALL YOUR CUSTOMERS!!

"Calling a server lazy because they didn’t stop doing all of these things, which you never see, is plain ignorant and offensive."

WHY? It's not "IGNORANT" to think that if the server wants their tip that they need to CARE about their CUSTOMER'S MONEY. It's "ignorant" and "offensive" to see that you make rolling and sorting silverware more important than your customer's money. It's "OFFENSIVE" that you feel CUSTOMERS have to BABY-SIT YOUR LAZY ASS by VERIFYING ALL THE PRICES OF THE MENU with their check, because they cannot TRUST that their server did it for them. It's "OFFENSIVE" to think that you expect CUSTOMERS to do a job when they are the CUSTOMER in the situation, they have NO JOB to do!! YOU, NOT the CUSTOMER, YOU are getting PAID to do YOUR JOB CORRECTLY. THAT IS PART OF YOUR JOB TO MAKE SURE THE PRICES ON THE MENU MATCH THE CUSTOMER'S CHECK!! It's NOT THE CUSTOMER'S JOB, that's what's "OFFENSIVE" that you think it's somehow OUR JOB when WE aren't getting PAID to do this, YOU ARE though. WHY you think we should have to get a menu and verify each price? Do we work there? I mean seriously, it's up to YOU to make sure the prices are correct. I am PAYING YOU. Shouldn't you be paying ME to do this? It's NOT MY JOB, it's YOURS!! Memorize the prices if you are too lazy and don't feel you have the time to do this. It's all up to YOUR LAZY and EXTREMELY UNCARING ASS!! When it keeps happening to you, you'll fully understand that you know in your heart of hearts, your SERVER COULD have dealt with this to where you wouldn't have an overcharge. WHY should I care about your money if you don't care about mine? WHY all that matters is those things you listed and all the other things, but the customer's check being correct means nothing to you? I know why, YOU ARE TOO GOD DAMN LAZY ASS AND UNCARING TO DO ANYTHING ABOUT IT. You can grab a menu and make sure the prices are correct just as I can. I am not your baby-sitter. It's YOUR JOB, NOT MINE!! YOU are getting paid here, NOT ME!! Just memorize the prices if you don't want to walk to the hostess's stand if the restaurant has no to-go menus or make a photo copy of it. I mean seriously, WHY are you so damn SELFISH AND LAZY ASS?

WHY do you feel it's "ignorant" to call a server lazy when they didn't care about their customer's money, but they sure as hell want my money? You are telling me you are too lazy by saying you refuse to do it and that the other things are more important. Rolling up silverware or sorting silverware is not as important as the customer's money, it just isn't. How about I give you rolled up silverware as your tip instead of money? I bet you wouldn't like that, would you?

"I wouldn’t want a tip from a customer like you anyway."

I wouldn't want a SERVER like you anyway, because you don't care about your customer's money, JUST YOUR OWN SELFISH SELF!!!

S said...

Do you realize how redundant you are? If I didn’t bring the dirty dishes to the back to get cleaned, you wouldn’t have any plates to eat off of, so yes, I consider that important. You also conveniently forgot that I am running food out to tables and refilling items that are empty in the back. And silverware is only a fraction of what we do, so I don’t understand why you brought that up so many times. My checks are always correct as far as items go, but I never check the prices of them. As long as the customer is being charged for items they ordered, then there shouldn’t be a problem.
As for calling me lazy and uncaring...lady I have customers everyday tell me I’m working my butt off for them and they appreciate it, I almost never receive less than 20% off my tables, and I am in the top 5% of servers in my restaurant based on customer surveys. Also, calling me names and cursing at me just makes you look like you have a small vocabulary and comes across as juvenile. You can argue your point without any of that. And just a final note, no where in my job description does it say I am required to compare the ticket price to the one in the menu for every table.

Springs1 said...

s
"no where in my job description does it say I am required to compare the ticket price to the one in the menu for every table."

NOWHERE on the menu does it state that parties of 2 have to TIP YOU for you OVERCHARGING THEM. It's up to YOU not to overcharge someone, NOT ANYONE ELSE since YOU are the LAST PERSON TO SEE THE BILL.

The job desciption isn't going to list every COMMON SENSE issue you LAZY ASS BITCH!! The manager isn't going to list how to make coffee or how to make tea or how to sweep or how to mop. These things are common sense, which wrong prices being charged is a common sense is as well. Your job desciption may not have "Check the plate for accuracy before you bring out the wrong entree to your table", because that should be COMMON SENSE, a DUH. Some things don't need to be in a job description unless you are just plain dumb or mentally retarded.

I am so sure your job description is going to say "Give the correct amount of change" or any baby stuff like that. That stuff is COMMON SENSE. Use your puny brain to figure out that type of stuff. You don't need someone to TELL you something like this to compare the menu with the check prices. That's common sense it IS YOUR JOB since YOU WORK THERE, YOU ARE CHARGING ME, and YOU MAKE THE TIP, it's YOUR JOB to CHARGE ME CORRECTLY NO MATTER WHAT THINGS YOU HAVE TO DO TO GET THERE. It is FOR SURE YOUR JOB TO CHARGE THE CUSTOMER CORRECTLY, YOU LAZY ASS MORON!!! WHY DO YOU THINK IT'S NOT YOUR JOB? It's not my job as a customer to TIP your lazy ass ONE PENNY. My job is to order my food, drinks, etc. That's the extent of my job as a customer. I don't have to tip squat if I choose not to.

"If I didn’t bring the dirty dishes to the back to get cleaned, you wouldn’t have any plates to eat off of, so yes, I consider that important."

If the restaurant has enough dishes, won't be needing those dirty dishes right away. Also, if the restaurant is NOT as busy such as let's say 3p.m. in the afternoon compared to 7p.m., don't you think there should be PLENTY of dishes that you wouldn't have to worry about running out of them anytime soon?

One time when a restaurant we went to ran out of clean utensils, OUR WAITRESS actually said she had cleaned some for us. So you can do that if you want to as well just as SHE DID.

You'd have plates to eat off of if the restaurant has a good many in stock regardless of how busy it is. If let's say the restaurant has 500 appetizer plates and none have been broken, if there are only 150 people in the restaurant, GUESS WHAT? You would have PLENTY of plates to serve appetizers on that bringing dirty plates would be something to think about when you have no request or a time when things die down.

You are also thinking of other customers instead of the current customer's check. What about THEIR MONEY? Each task is important to do it RIGHT the FIRST TIME AROUND. WHY do a task if you don't know it's being done right or not? What's the point then?

"You also conveniently forgot that I am running food out to tables and refilling items that are empty in the back."

I didn't forget any of that stuff. So all of that is BEFORE overcharges? It shouldn't be, it should be JUST AS IMPORTANT as overcharges. Don't you want a good tip? You expect money, but don't care about NO ONE ELSES. What kind of UNCARING HUMAN BEING are you?

"And silverware is only a fraction of what we do,"

I KNOW this already. I am not an idiot.

"My checks are always correct as far as items go, but I never check the prices of them. As long as the customer is being charged for items they ordered, then there shouldn’t be a problem."

What do you mean "There shouldn't be a problem?" The menu at Outback had $16.99 for my ribs I ordered and I order them a lot, so I KNOW as well as remembered what I had looked at when I looked at the menu. When the check came from OUR WAITRESS, the price of the baby back ribs were $17.29. WHY do you feel that shouldn't be a problem when the ADVERTISED PRICE does NOT MATCHED what we were being charged? When you go to a store, if the price on the shelf is $2.50, but when you go to get it rung up, it's $3.00, don't you feel the REAL PRICE is $2.50, because that's the "ADVERTISED PRICE ON THE SHELF?" I seriously doubt you'd truthfully tell me you'd accept $3.00 as the price without mentioning what price was on the shelf. That's 50 cents more overcharge, so I am pretty sure you'd say something and if you wouldn't, that's YOUR STUPIDITY to let a store STEAL your money, I don't let people ride all over me to steal my money away from me.

You don't check the prices, because you are a VERY UNCARING AND LAZY ASS PERSON. If you CARED about your customer's money, YOU WOULD. If you weren't LAZY, you would.

I really don't understand WHY you don't think there shouldn't be a problem? If the menu states $16.99, BY LAW, YOU CANNOT CHARGE ME $17.29. You CAN'T, you just CAN'T LEGALLY DO THAT!! Just because the item is CHARGED, doesn't mean it's CORRECT. You are REALLY AN IGNORANT PERSON. HOW STUPID CAN YOU BE? If the price is $16.99, that's the ONLY PRICE that I am charged, plus tax.

The waitress in that situation told us the excuse that the computer sometimes gets updated before the new menus come out. Well, if SHE KNEW THAT, then she's admitting SHE COULD HAVE CAUGHT THIS by comparing the menu with our check. She could have, she truly could have. Do you think the customer cares about if the new menus aren't out yet? All they know is when they placed their order, they ordered from the MENU THEY WERE PRESENTED, which at Outback is on the tables. When a certain price is a price, that's the ONLY thing you can LEGALLY CHARGE ME. WHY CAN'T YOU UNDERSTAND THIS TYPE OF COMMON SENSE STUFF? Are you that DUMB? Have you NEVER been overcharged at a store when a wrong price was on the shelf? I have sooooo many times, especially at Wal-Mart. Just thursday, I wanted to try the new doritos that have pizza/ranch chips. The price was $2.50, when I got to the register, it scanned $2.88. On the register area, it states they will change the price if the advertised price is wrong on the shelf to the right price. I got charged $2.50. Now, with that situation, the cashier had no idea what the price was, she didn't earn a tip from me, she didn't go to the shelf to find the price to know she was overcharging me, thousands of items are there compared to a restaurant and the prices change just about every week, sometimes more often at stores, so I couldn't blame her for overcharging me. If anything, I went originally to self check out, but no one helped with the item there. I personally scanned my own item at $2.88 and I was able to get it voided by one of the cashiers. I then went to another cashier to get it rung up and told her about the situation. She rung it up as $2.50, NOT $2.88. I just cannot believe you are this STUPID to think " As long as the customer is being charged for items they ordered, then there shouldn’t be a problem", because if the price is wrong, there's a problem. This has happened quite a number of times to us. This year, I can think of 5 times. 3 of the times, it was $1.00 overcharge. That's a lot to overcharge someone, then on top of that, their tip would have been a bit higher due to the higher check amount.

"As for calling me lazy and uncaring...lady I have customers everyday tell me I’m working my butt off for them and they appreciate it, I almost never receive less than 20% off my tables, and I am in the top 5% of servers in my restaurant based on customer surveys."

What in the world does this have to do with overcharges? Some customers don't check their bill to know they have an overcharge, because they TRUST their server like IDIOTS that they are. Just maybe, the restaurant owners and managers are 100% on top of their game when it comes to prices matching the menu. NOT ONCE, in YEARS since 2000 going to Applebee's ZILIONS of times did I EVER ENCOUNTER ONCE, NOT ONCE, A WRONG PRICE. Just to let you know, you may be at a restaurant where the OWNER and MANAGERS DO THEIR JOB FIRST TO BEGIN WITH by making sure the prices match the menu and not to put it on the server to do that. So this has NOTHING to do AT ALL with price overcharges by telling me you are in the top 5%. You may not have that problem that your manager or owner doesn't keep up with the change prices and menus. As I said before, Applebee's is a perfect example of a restaurant I have NEVER had price overcharges at. NOT ALL RESTAURANT OWNERS AN MANAGERS DO THEIR JOB CORRECTLY, SO THAT MEANS THEY DEPEND ON THEIR SERVERS TO NOTICE PRICE MISTAKES BEFORE THEY GET TO THEIR CUSTOMERS.

All I am saying is, maybe the prices always matched the menu at the restuarant you work at, so just maybe you were lucky. NOT ALL restaurants have this problem. I have been to Chili's soooo many times as well and the only time I had a problem with a price is when an old menu was given to me in the stack of new menus, which my husband received a new menu, mine was their older menu, so I got the price for the ribs I had ordered for $13.99 instead of $14.49. This was not a regular situation, so I didn't penalize the server as much, because the hostess or managers should have not left an old menu in the stack to being with. Still, that was the ONLY situation I had with a wrong price.

Calling you lazy I have a right to since you aren't checking the prices, that makes you lazy, because you CAN if you chose to. You refuse to, so you are lazy.

"Also, calling me names and cursing at me just makes you look like you have a small vocabulary and comes across as juvenile."

Telling me IGNORANT things such as that there shouldn't be a problem if the customer is charged for the item is just plain STUPID and you have A HUGE LACK OF COMMON SENSE. HOW OLD ARE YOU? I am 31 years old. When I was a teenager around 15 or so, I saw my mom notice price differences when she'd bring me shopping at the grocery store. You have obviously NEVER have noticed or even look at your own bill for overcharges. My point is, even at 15 yrs old I had more experience and COMMON SENSE about price overcharges than you do.

So calling you names, YEAH, I have that right, because you are being STUPID and have NO COMMON SENSE. It's common sense that there could be a WRONG PRICE. Just about a month or so ago, I had my dr. pepper be charged $2.25, but in the menu, the soft drinks were listed as $1.98. Guess what? They fixed it. They had to by LAW. It's ADVERTISED as that price, that's the price it is, no if's and's or buts about it. Are you really that stupid to believe you cannot EVER POSSIBLY have a WRONG PRICE? HOW UNEDUCATED ARE YOU?

beniah said...

Wow, it's been a year or so since I visited your blogs. I see you haven't changed. You still try and write novels over extremely trivial things.

While I do tend to agree with you about the prices, it's really not worth getting worked up over. You say the server is responsible for the prices, the servers will tell you they are too busy to check every price on every ticket. In most restaurants, it's programmed into the computer so it's for the most part a non-issue. Sure mistakes happen, and a good server will apologize and get it fixed.

That's all, end of story. It's not worth getting upset over. You seem to think servers are doing this on purpose.

No, they are just trying to give great service to sometimes over 10 tables at a time.

But then this is you, you want to blame the server for every little simple error as an excuse to lower tip so you can justify your own cheap nature.

My advice: relax, live a little, get laid. You'll be happier.

Springs1 said...

beniah
"While I do tend to agree with you about the prices, it's really not worth getting worked up over."

That's because YOU PERSONALLY haven't had this happen to you SOOO MANY TIMES. Also, it's NOT YOUR MONEY either, so OF COURSE YOU THINK IT'S NOTHING.

"In most restaurants, it's programmed into the computer so it's for the most part a non-issue."

HOW can you say it's a "non-issue" when the server can take a menu, compare it to the prices on the check, then if they do find a wrong price such as $17.29 on the check, but $16.99 on the menu, they would go to their manager to get it fixed so the CUSTOMER WOULDN'T RECEIVE AN OVERCHARGE of that nature? Don't you get this?

Do customers order from a COMPUTER or a MENU? They order from a menu, so that's the ONLY PRICE that counts. NO OTHER PRICE COUNTS unless there's a sign on the door saying there's a misprint on the menu or that the new menus didn't come out yet, so our price for soft drinks are $1.99, not $1.30 like on the menu. That soft drink situation happened, but no sign on the door, just the prices on the menu. The waitress should have apologized for HER not noticing it first and taking care of it so I NEVER RECEIVED the overcharge. SHE had the POWER to NOTICE IT BEFORE I DID. That's the TRUTH!!

"Sure mistakes happen, and a good server will apologize and get it fixed."

YOU WRONG that MOST will apologize. I was NICE by just showing them the price on the menu by stating for example with that soft drink situation,"The cokes are $1.30, not $1.99." She NEVER ONCE APOLOGIZED, NOT ONCE!! Her tip was ZERO on a $20 and something check. Our check was low, because I got a small snack with my husband and a few drinks.

She didn't apologize, FUCK HER!! She was mean, so was I in the TIP.

You really think MOST servers apologize? You've got to be kidding me. They DON'T, because they feel it's always someone else's fault. I had one waitress say "It's not my fault" and REFUSED to apologize when I said "You could of at least apologized." It WAS HER FAULT for not verifying the menu with the check. It's not HER MONEY, so she doesn't care her SELFISH SELF.

"You seem to think servers are doing this on purpose."

They may not want to overcharge me on purpose to take my money, but they do it on "purpose" to NOT take ANY EFFORT TO VERIFY THE MENU. It's kind of like taking an entree to a table and not verifying if the correct side dishes are with it. It's like DUH when a waiter brought me mac n' cheese instead of a baked potato. This actually happened. He didn't even say he was sorry, just that it was easy to fix. He probably thought it was the KITCHEN STAFF'S FAULT for HIM BRINGING ME THE WRONG FOOD, when HE BROUGHT IT TO ME, NO ONE ELSE DID. HE TOOK MY ORDER as well, so he could have verified the written order.

"But then this is you, you want to blame the server for every little simple error as an excuse to lower tip so you can justify your own cheap nature."

NO, this is 100% FAR FROM THE TRUTH!! I want my server to CARE ABOUT MY MONEY just like they want ME to care about THEIR MONEY.

It's not a "SIMPLE ERROR" when one of the times I remember, I had to waiter LITERALLY 10 FUCKING MINUTES TO LEAVE because of FUCKING 30 cents. The waitress didn't even apologize. I got half off of my husband's sandwich that got overcharge FROM THE MANAGER, NOT from the waitress asking to comp something to their manager.

It's NOT a "SIMPLE ERROR" when you are dealing with mistakes with money. Your money is important to YOU, so WHY the CUSTOMER'S MONEY can't be JUST AS IMPORTANT AS YOUR OWN? The server should act like this is THEIR MONEY at stake, NOT think of as someone else's money. That's WHY they don't apologize or even care to verify the check itself even for extra items, wrong items, and especially not wrong prices. That's too much trouble for them. So it's too much trouble for me to care about THEIR MONEY, since they could give a rat's ass about my money. Caring is a 2-way street, NOT a 1-way street just to think about the server's money ONLY.

Lori Lynn said...

First off, Lady, you obviously have way too much time on your hands to be so frustrated with the service industry to have been blogging about it since 2005. If it upsets you that much, cook for yourself.

Next, understanding that you have obviously never worked in this industry (or anything like it) proves your incompetence to the way things work. Servers have no responsibility over the pricing of menu items... the corporate team does.
If you have had bad service in a restaurant, inform the manager & don't return. As much as you hate bad service & what not, we as hard working servers hate people like you. Not everyone has the luxury to waltz into a restaurant with a piss- poor attitude looking to pay for a self- made bad time. If you don't like the price on the menu of your beloved southwestern eggrolls, get something cheaper, or simply READ the menu first. Or, instead of being a rude, complaining, inconsiderate woman ask your server if there will be any other charge for whatever else you decide to add to your meal. And, here's a tip, when you server asks if you want to add anything like guacamole, sour cream, a side salad, they are generally trying to see if you'd like to make you meal better by adding more to your bill, generally making their tip higher, that is if you tip 20%, which you probably don't if you complain this much.

Also, if you are so concerned with an accidental 50 cents being added to your bill, you should consider saving your money to pay your bills instead of eating out. Just a thought.

I'm not exactly sure where you are from, but if per chance you live in the southern Louisiana area, come see me at Chili's Grill & Bar, everyone calls me LL. I'd be more than happy to give you the best damn service you've ever had.

Have a lovely day.

Springs1 said...

"Servers have no responsibility over the pricing of menu items... the corporate team does."

They DO, didn't you READ my blog. Since you say you work at Chili's, you can take a TO-GO MENU with you IN YOUR APRON EVERYWHERE YOU go when you work. You would have that to-go menu to VERIFY the customer's check with to make sure the prices are correct.

The corporate team has FIRST responsibility just as the kitchen staff does for having a side of ranch with my food. The LAST PERSON that is GETTING TIPPED to NOTICE a mistake is the person AT FAULT FOR BRINGING, that's right, BRINGING the MISTAKE TO MY TABLE. So if the price states $7.29 for Southwestern Eggrolls on the customer's check, but the menu states $6.99, it's THE SERVER'S JOB to NOTICE THIS, NOT THE CUSTOMER'S JOB. Customers have NO JOB, because they aren't getting PAID HERE. The server would then immediately go to their manager to get the price fixed on the customer's check. Then, the server would hand the CORRECTED check to the customer, so the customer wouldn’t be receiving an overcharge of a wrong price.

It's MY SERVER'S JOB to make sure it's correct, NOT CORPORATES JOB to HAND ME MY CHECK WITH THE CORRECT PRICE. Corporate isn't there, so you cannot blame them for HANDING me the check wrong. Is Corporate making the tip here? YOU ARE, so YOU make your OWN DESTINY by being RESPONSIBLE FOR WHAT YOU HAND YOUR CUSTOMERS. You cannot blame corporate for YOU not noticing the price is wrong. Let's say the price is $8.99 on the menu, but on the check it's $9.25, it's NOT CORPORATE'S FAULT YOU ARE TOO LAZY AND UNCARING TO GO TO YOUR MANAGER TO FIX THE SITUATION AND TO EVEN NOTICE SUCH A SITUATION. It's YOUR TIP on the line, so YOU decide if you want to be UNCARING AND LAZY OR NOT. QUIT BLAMING OTHER PEOPLE FOR THINGS ***YOU**** CAN TAKE NOTICE OF!!

It's the same thing with a side of ranch. The kitchen staff may not plate my ranch on the plate, but if the SAME SERVER brings out the food that took the order, they can take NOTICE with their EYES of a mistake of that nature. It's the same thing with a wrong price on the check.

Servers DO have responsibility over the wrong pricing getting to their customers. If you aren't illiterate or need glasses or legally blind, you can READ a price just as the customer can. WHY I can find a price that's wrong, but you can't? Give me a break, OF COURSE YOU CAN!!

"If you have had bad service in a restaurant, inform the manager & don't return."

If that were the case, I'd NEVER go out to eat again, because ALL restaurants have their BAD SERVERS, ALL DO.

"As much as you hate bad service & what not, we as hard working servers hate people like you."

Lots of servers like us, because we have tipped 25% and higher before. Hard work is also making sure the customer is not overcharged as well as serving them food & drinks. You don’t work that hard if you don't make sure you are charging the customer correctly. You should act like THEIR MONEY IS YOUR MONEY.

"If you don't like the price on the menu of your beloved southwestern eggrolls, get something cheaper, or simply READ the menu first."

Look bitch(just as you called me), YOU READ THE MENU for the damn price, because you seem to want to blame CORPORATE for the wrong price you would charge me if I were your customer, when it would be YOUR FAULT you CHARGED ME WRONG if the price doesn't match the menu price.

We don't need to get things cheaper. We have the money to go out to eat and to tip well.

Don't you get it's not about the "CENTS" that were taken as much as it's the PRINCIPLE of the situation that I shouldn’t have to BABY-SIT MY SERVER when THEY should be making sure I am charged correctly. My job is NOT to point out errors on my check.
If anything, because we tip so well, we get lots of soft drinks not rung up. That's how much we are well liked.

"Or, instead of being a rude, complaining, inconsiderate woman ask your server if there will be any other charge for whatever else you decide to add to your meal."

I have paid at restaurants for extra tartar sauces and ranches 50 cents a piece. I am willing to pay for things I order. There's NO PROBLEM WITH THAT.

You just don't get it's not about the cents, it's about that the server is UNCARING about the CUSTOMER'S MONEY and is being TOO LAZY TO COMPARE A MENU WITH THE CUSTOMER'S CHECK ******BEFORE******** HANDING IT TO THE CUSTOMER.

I am NOT "RUDE" or "INCONSIDERATE." I say "thank you" when servers bring me things and I am very nice.

NONE of this has ANY BARING on what my complaint is. You really are VERY STUPID to not get what I am complaining about in my blog.

"And, here's a tip, when you server asks if you want to add anything like guacamole, sour cream, a side salad, they are generally trying to see if you'd like to make you meal better by adding more to your bill, generally making their tip higher, that is if you tip 20%, which you probably don't if you complain this much."

First off, it's rare that we go below 20% and if we do, it's usually more than 15%. We have tipped 25% and higher lots of times.

I don't get this at all? You act like we don't have the money to go out. The entire blog has NOTHING to do with not having money. It ALL has to do with LAZY ASS AND UNCARING SERVERS THAT DON'T MAKE SURE OUR CHECK IS CORRECT WHEN OVERCHARGES HAPPEN.

"Also, if you are so concerned with an accidental 50 cents being added to your bill, you should consider saving your money to pay your bills instead of eating out. Just a thought."

BITCH, if you are so concerned ONLY WITH YOUR MONEY, but NOT YOUR CUSTOMER'S, YOU DESERVE TO BE STIFFED, BITCH!! In order for your customers to CARE about YOUR MONEY, YOU have to CARE ABOUT THEIRS. WHAT GOES AROUND, COMES AROUND, YOU UNCARING BITCH!! I care about my servers ONLY when they care about ME. Caring is a 2-way street. Your caring is ONE-WAY, just YOURSELF ONLY.

Of course you don't care about someone else's 50 cents, because it's NOT YOURS, it's someone else's 50 cents that is being overcharged and their TIME by waiting as well as the HASSLE of getting the check fixed.

I don't need to save money. Our checks end up being around $50-$60 range. I order margaritas. We order appetizers, entrees, and sometimes desserts.

You are one SELFISH BITCH!!

What I am concerned about is getting my check with an OVERCHARGE on it. My husband and I have had PLENTY of overcharges over the years, so I am TIRED of servers that ONLY CARE ABOUT THEIR MONEY, but CARE LESS ABOUT THEIR CUSTOMER'S MONEY. The check is a HUGE PART of the service as well as all the other stuff. WHY should I personally have to make sure each price is correct when I am NOT the person GETTING PAID TO DO THAT?

Saving money has NOTHING at ALL, NOT A GOD DAMN THING, to do with LAZY, UNCARING SERVERS that OVERCHARGE THEIR CUSTOMERS.

"It's not the job that's stressful, it's ignorant, bitchy assholes like yourself that's stressful."
It's not the restaurant that makes you not want to go back, it's UNCARING, LAZY ASS BITCHES LIKE YOURSELF THAT COULD CARE LESS ABOUT THEIR CUSTOMER'S MONEY, but oh yeah, we are SUPPOSED TO ONLY CARE ABOUT YOUR MONEY, RIGHT? YOU ARE A SELFISH BITCH!!
Also, YOU are the one that is SO "IGNORANT" not to have COMMON SENSE that you can take a MENU(preferably a to-go menu to bring with you at ALL TIMES in your apron) and COMPARE EACH PRICE with the customer's check. It's up to YOU, that's right, YOU to PREVENT a WRONG PRICE FROM GETTING TO THE CUSTOMER'S TABLE SINCE YOU ARE THE LAST PERSON TO SEE AND BRING THE CHECK TO THE CUSTOMER!!
You have NO COMMON SENSE to say it's "Corporate" when NO, the SERVER CAN READ A MENU, can't they? Just as I personally have found prices on the menu that were overcharged, so can the SERVER. At Outback, I ordered baby back ribs. They were $16.99 on the menu, but when we received our check from our waitress, guess what? $17.29 was charged. The point is, SHE COULD HAVE NOTICED THIS ******************BEFORE************************* HANDING ME MY CHECK, but she DIDN'T CHECK THE PRICES AGAINST THE MENU, therefore, WE RECEIVED THE OVERCHARGE. She gave us this lame excuse that the prices are updated before the new menus, but SO WHAT? We ordered from the MENU, NOT FROM THE COMPUTER SYSTEM, so that price in the computer is NOT VALID by LAW, she cannot overcharge me. She COULD have noticed this mistake and brought it to her manager's attention to have gotten it fixed, and THEN handed me the check with $16.99 ribs as it states on the menu. WE DON'T WORK THERE, YET, I CAUGHT THE ERROR, SO SHE COULD HAVE AS WELL HER UNCARING, LAZY ASS BITCH SHE WAS!! I should have gotten at least a coke off for doing HER JOB, since I wasn't getting paid here to notice this, SHE WAS. Her tip was 8%. WHY? She should have said "I'm so sorry" instead of just "Sorry about that." She also could have TOOK 50 cents out of HER OWN POCKET to SAVE THE CUSTOMER TIME TO GET THE CHECK FIXED for the extra taxes, hassle, and the higher tip on the higher check it would have been, but she didn't, because she's SELFISH. Also, she could have asked her manager to COMP something for our inconvenience, but she didn't.

***It's up to HER to make-up for a mistake SHE COULD HAVE CAUGHT WITH HER EYES!!***

You have NO COMMON SENSE to blame CORPORATE over a mistake YOU could have EASILY PREVENTED if you weren't so UNCARING about customer's money and LAZY ASS.
I don't work for corporate, yet, I FOUND THE MISTAKE, so what does that tell you, dumbass? Are you illiterate? Do you need GLASSES?

beniah said...

Going back to what I said, essentially mistakes happen. GOOD servers, regardless of whether they feel they are in the right or in the wrong will apologize and move on.

This whole blog really isn't a big deal. You used an analogy earlier where you said you didn't expect a cashier at a grocery store to know the price on hundreds of items. They have a computer to do this for them.... But you seem to expect a server to know every obscure and non-obscure price that is in the menu. Don't forget also that we are expected to know exactly what is in the entree/apetizer/drinks/deserts, and as thus there is a lot of information we have to know. Not only that, in training, price is never the focus over food quality and food/beverage knowledge.

Also again, NO SERVER wants to make a mistake. WHY? Because it affects their tip. They aren't trying to con you out of 30 cents, espeically to give it straight back to the restuarent when that 30 cents could destroy their tip, especially when they are making $2.11 per hour.

Just think about the book that came out a couple of years ago. "All I ever needed to know, I learned in kindergarten," or some similar title. If you are nice and polite to people, they tend to be the same way towards you. It's a very simple rule. If you are as rude to servers as you seem to be on your blogs, it's no wonder you get bad service.

Nice people tend to get better service. They are more pleasant to be around, it's a win/win situation. Because believe me, we can tell when a customer comes in pissed off and is just looking to find a single thing wrong to wreck our tip. Note: this doesn't mean we don't try to change this customer around because sometimes changing a frown into a smile makes for the best customers. But you can also tell after about 10 minutes in if it's not going to work or not.

So simple advice. again - relax, enjoy going out to eat. Don't get worked up over 30 cents. Yes get it fixed, but your server isn't trying to steal 30 cents so he can give it to the restaurant, and take a $4 tip down to nothing.

As others have said, if going out to eat bothers you as much as it seems to, you might just consider eating in full time.

Springs1 said...

beniah
"You used an analogy earlier where you said you didn't expect a cashier at a grocery store to know the price on hundreds of items. They have a computer to do this for them.... But you seem to expect a server to know every obscure and non-obscure price that is in the menu."

For starters, YOU HAVEN'T READ ANYTHING I HAVE SAID, HAVE YOU? I said I wanted my server to COMPARE the MENU(a to-go menu preferbly) to the check prices. I NEVER ONCE SAID THE SERVERS HAD TO KNOW THE PRICES. All I said was to the lazy person that wrote me said she didn't want to go to the hostess stand, so it's up to HER to not go to the hostess's stand if they don't have a to-go menu to find out the prices. Do you honestly think I know the prices by heart? OF COURSE NOT, I verify the MENU with my check for the prices. I don't actually KNOW the prices unless it's one particular item I have ordered lots of times, but normally I honestly don't just KNOW the prices of the items. I have to actually investigate it by taking a menu and comparing my check with that menu.

Second of all, a store has THOUSANDS of items, where as a restaurant has a couple HUNDRED items or so at the most on most menus.

Third of all, which this is the MAIN THING: I AM NOT PAYING THAT CASHIER A TIP, so that is WHY I treat these situations differently. The cashier at a store such as Wal-Mart gets paid NO MATTER what they do from WAL-MART, NOT from the customers they may overcharge. GET THAT?

"They aren't trying to con you out of 30 cents, espeically to give it straight back to the restuarent when that 30 cents could destroy their tip, especially when they are making $2.11 per hour."

Then WHY hasn't ONE of the servers gave MONEY OUT THEIR OWN POCKET not to have to get the check fixed, huh? If they care so much about their tip, they SHOULD give me let's say 50 cents for a 30 cents overcharge for the extra taxes and higher tip from the higher check as well as the inconvenience. I have been overcharge 4 cents twice, which NOT ONE TIME did the server take a nickle out of their pocket those both times, which they should keep at least a dollar in change in their pocket, even 4 quarters for a situation that could come up like that. One of the times, the waitress apologize, was very nice about it, and got it fixed promptly, which her tip was 14%. The other time, the guy didn't apologize, he got ZERO. He was horrible anyway, so that just added to why I left nothing. In both of those situations, they COULD HAVE given me money OUT OF THEIR OWN POCKET since it was such as SMALL AMOUNT OF MONEY if they wanted a good tip not to inconvenience the customer with their TIME, but they didn't, because they could care LESS about ANYONE ELSE'S MONEY.

Since they know a mistake can as you said "destroy their tip", then WHY wouldn't they take a menu just as the customer can and make sure the prices match? Don't give me the BS about that "I don't have time", because you MAKE TIME to make sure your cusotmer's MONEY is right. You should act like that's YOUR MONEY instead of theirs. Just as you have to check over the food to make sure there's a side of ranch on the plate, you have to double check the check as well for the right prices as well as extra items, wrong items, etc.

"If you are as rude to servers as you seem to be on your blogs, it's no wonder you get bad service."

If anything, it's 100% the COMPLETE OPPOSITE! I am NICE to them by saying "thank you" when they bring me things and they can't say they are "SORRY" when they mess up. It's THEM that's RUDE. Like I said in the above paragraph, the waiter didn't apologize for the overcharge. I just presented that the prices were wrong. I am NOT MEAN, so don't think that. I told the servers in a NICE WAY about the problem. Almost all the servers that I have had price overcharges with just said they'd have to get a manager, but NO APOLOGY went with it.

You think that's not "RUDE?" It SURE IS. If I can make sure the price on my bill matches the menu, so can THEY! There's NO EXCUSE for being LAZY and UNCARING about your customer's money.

"Yes get it fixed, but your server isn't trying to steal 30 cents so he can give it to the restaurant, and take a $4 tip down to nothing."

They are intentionally not VERIFYING the MENU with the check, so THAT is the thing that's INTENTIONAL, that they are being LAZY and UNCARING about the CUSTOMER'S MONEY. They aren't acting as if that's THEIR OWN MONEY. They are ONLY concerned with their tip, NOT the customer's money. For some reason, the servers think they can't take a menu and compare that menu with the check to make sure the prices match. If I can do it, SO YOU ANYONE that isn't blind or illiterate.

Since you don't seem to know how to read PLAIN ENGLISH, here is a BABY STEP BY STEP EXAMPLE:

http://www.chilis.com/menu/print_menu.asp?Unit_ID=001.005.0048&tierID=62&menuType=Dine+In

SOUTHWESTERN EGGROLLS - $7.29
CHICKEN CLUB TACOS - $8.79
2 Fountain drinks - No price listed
CHICKEN CRISPERS - $8.99

Let's say this is the customer's check:

SOUTHWESTERN EGGROLLS - $7.59
CHICKEN CLUB TACOS - $8.79
CHICKEN CRISPERS - $8.99
2 Fountain drinks - No price listed

Ok, in this example, the customer's check has an overcharge of 30 cents. Can you FIND the ERROR? You go down the list and see that Southwestern eggrolls are 30 cents HIGHER than the MENU PRICE. Here's what a CARING, RESPONSIBLE, and NOT LAZY server would do: They'd see the error and go to their manager IMMEDIATELY. They'd get their manager to FIX the situation, ONLY THEN would they bring the check with the CORRECTED PRICE BEFORE that overcharge EVER REACHED THE CUSTOMER. As you said earlier about "knowing the prices" well DO YOU SEE ANY HAVING TO "KNOW THE PRICES?" All the server has to do is COMPARE THE MENU PRICES WITH THE CHECK PRICES!! WHAT THE FUCK IS SO HARD TO UNDERSTAND ABOUT THIS? IF I DID IT AND I DON'T EVEN FUCKING WORK AT THE DAMN RESTAURANT, WHAT DOES THAT TELL YOU HOW STUPID THE SERVER LOOKS BRINGING ME THAT OVERCHARGE? I don't work there, so I SHOULDN'T BE NOTICING THIS. The problem is, the servers today are TOO DAMN FUCKING ASS LAZY TO VERIFY THE MENU PRICES WITH THE CHECK PRICES. I don't expect you to memorize the prices unless you are too lazy to get a menu. At Chiii's, they have to-go menus, so the server HAS a copy of the prices with them at ALL TIMES.

NOW DO YOU FINALLY UNDERSTAND? I treat the cashier differently, because MY MONEY ISN'T GOING TO THEM, it's GOING TO THE STORE ONLY!! They don't need to care about my money. I don't blame them that they don't, since I am not paying them to. Also, the server wouldn't have to go to a physical shelf to find the price. It's ALL in a BOOKLET CALLED A MENU. It doesn't take that much time for the server. As far as the cashier goes, it would take several minutes to go back and forth at Wal-Mart to find each item that someone bought.

Just remember, I AM NOT PAYING THE CASHIER TO CARE ABOUT MY MONEY. I SURE AS HELL AM PAYING MY SERVER TO!

waitingpatiently said...

We "steal" from you. Wow, I need a second to understand that one. We do not receive anything extra from charging wrong so how is it stealing? You're right, we do not check the item totals. If I rang something wrong I would apologize, otherwise do not expect me to know the price of every drink listed in the bar book, this weeks price on the sirloin (as it will be changing soon, it always does), etc.
I do not fault doctors nor garbage men for the way they do their job, as I have never done it. Until you walk in our shoes you really are only making yourself sound shrewish and trivial. Move on because you really are not welcome in this little world, ask any server who has had the unfortunate experience of dealing with you.

Springs1 said...

r.a.danny
"I don't have the time to read it, so the 70 cents aren't all that important to me."

That's YOU, but for me, I use coupons that are even 30 cents off a product, how about that, so you don't? There are MANY people that do, otherwise, WHY the heck would advertisers spend time printing coupons if no one used them? Sometimes coupons are even buy 3 save a dollar, which means aprox. 33 cents off each one.

Springs1 said...

waitingpatiently
"We "steal" from you. Wow, I need a second to understand that one. We do not receive anything extra from charging wrong so how is it stealing?"

YES YOU DO YOU DUMBASS, STUPID, IGNORANT BITCH!!

*** THE HIGHER THE BILL, THE BIGGER PERCENTAGE TIP.****

Let's say I have a $50 check, the tip on $50 at 20% is $10, which if you overcharged me let's say $50.50, so that's .50 cents overcharge, the tip at 20% would be: $10.10, that means you would be TRULY MAKING A PROFIT 10 CENTS OFF OF EVERY CUSTOMER YOU BITCH!! FUCK YOU, YOU MORON, UNEDUCATED, STUPID, BITCH!! YOU WOULD be making more from the HIGHER CHECK. It's COMMON SENSE YOU IDIOT MORON!! From EVERY CUSTOMER, EVERY SHIFT, 10 cents more would make you a HUGE amount of profit in a month, because if you think about it, in one shift, if you did that to every customer you charged them 10 cents more, think of the money you'd make when you'd only have to have 10 separate checks a night to make a buck profit off of every 10 customers IF they would tip you exact amounts and no round down. If they rounded up such as giving you $10.25 due to that they didn't want to just give you $10, because that wouldn't be exactly 20%, you would have made more simply from them rounding up, by a quarter more in pure profit.

YOU ARE SO STUPID AS TO THINK ALSO THAT PEOPLE CANNOT POCKET MONEY AS WELL, BY RING UP A WRONG ITEM, then getting it ***VOIDED*** by the manager AFTER we have paid. We have had a $3.50 side salad rung up without an ENTRÉE even though, we BOTH ORDERED ENTRÉES to get the $1.99 price. Most likely she didn't do it intentionally to get the $1.50 extra in profit from getting if VOIDED ***AFTER**** we left just because I know people are just simply LAZY ASS and UNCARING TODAY that she probably didn't do it to get it voided more than likely, but it could have happened like that, just not likely. I noticed it and get this: IT WAS THE VERY FIRST TIME WE WERE THERE EVEN, UNDER AN HOUR, HOW PATHETIC WE KNEW THE MENU BETTER THAN SHE DID!! HER NASTY ATTITUDE GOT HER A STIFF!! All I asked was "Why is the side salad $3.50?" She, instead of at least not being lazy to look at the menu, she BLAME THE FUCKING COMPUTER as if that mattered by telling me the answer of "IT'S WHATEVER IS IN THE COMPUTER." Turns out, she got it fixed from the manager because *****I***** had to SHOW HER WHERE THE MENU HAD ABOVE THE ENTRÉE THAT I HAD ORDERED THAT THE PRICE OF THE SIDE SALAD WAS $1.99, HOW PATHETIC and all she had to say was "SORRY ABOUT THE MISTAKE." See, so in this situation, it wasn't even a wrong price, but HER PRESSING THE WRONG BUTTON! The reason why I am giving this as an example is to show you how servers(which she only had one other couple she was serving at the time, a very slow time) have the attitude that the computer price is the end all be all, when they aren’t thinking about that the **MENU** price is the ONLY PRICE THAT MATTERS, so if the price in the computer wasn't the price on the menu, since she was going to get paid for her service, she was supposed to have actually took some EFFORT into comparing the check with the menu BEFORE she handed it to us and if there would have been a wrong price, she would have told the manager about the issue. Then, she would have not overcharged us at all, because she would have caught the error herself as she is supposed to because the customers are PAYING her for her service, NOT just to serve food and drinks, but the bill is a HUGE PART of the service as well we are paying the server to do. She should have IMMEDIATELY APOLOGIZED when I PROVED HER WRONG ON THE MENU, but she didn't. She should have asked for at least a soft drink to be off the bill for her laziness since there were only 2 people at the bar and on other couple in the ENTIRE PLACE at around 5p.m., which this was a local restaurant, not a famous chain, which did shut down btw. She should have not blamed the computer system since I didn't order from that. It shouldn't have mattered what the damn computer had on the screen. When you go to a store, do you care what the computer has or what you consented to when you decided to put that item in your cart? I am waiting, well? When you go to the mall, you go by the price on the rack or the price on the tag that states whatever price, NOT what the computer price is, don't you? I don't know ANYONE WHO goes by what a computer has as the actual price, because NOBODY decides to buy something by knowing the computer price. We would only know that when it would get rung up.

"If I rang something wrong I would apologize, otherwise do not expect me to know the price of every drink listed in the bar book, this weeks price on the sirloin (as it will be changing soon, it always does), etc."

WHO says I know the price you dumbass? It's called ***********COMPARING THE MENU PRICES WITH THE CHECK (((((BEFORE))))))) BRINGING IT TO THE CUSTOMER YOU LAZY ASS BITCH!!!!! ************ If you find a wrong price, you are supposed to be caring enough to go to your manager to get the situation fixed BEFORE you hand the customer an overcharged check. THAT IS YOUR RESPONSIBILITY SINCE YOU ARE GETTING PAID FOR YOUR SERVICE!! Believe it our not, part of the service is the check. Think about that you have bring the check to the customer and ring it up, then give change or credit card & receipts back. That's WORK, isn't it? How would you like someone that you are PAYING to not CARE about HOW MUCH THEY ARE CHARGING YOU? HOW DO YOU LIKE IT TO HAVE TO BABY-SIT THEM, because they don't care about your money? If I wasn’t paying you for my service such as at McDonald's, then I could 100% fully understand you wouldn't care, because you would be getting paid no matter what happened, but since you ARE getting paid for your service, that service should be done CORRECTLY just as the food/drinks are supposed to be handed to us obviously correctly(not counting things the server would have to touch the food to know the mistake or when another server delivers the food).

WHY DO YOU THINK THE CHECK DOESN'T MATTER IF IT'S CORRECT OR NOT? Obviously, that's your attitude?

Example:
http://www.outback.com/foodandmenus/pdf/C261.pdf

Let's say this is me and my husband's check:

Bloomin Onion $6.75
Soft drink $2.25 (no price listed on the menu)
Soft drink $2.25 (no price listed on the menu)
Toowooma Pasta $13.75
Baby Back Ribs $17.29

Subtotal $42.29

Tax (8.75%) $3.70

Total $45.99

Can you honestly tell me you couldn’t find the mistake? Can you tell me that you would have needed to have memorized anything to find this error, because I wouldn't need to know a thing? I would just simply have needed a menu(could even be a to-go menu that I could carry in my apron if I were a server) and the customer's check. It's just a simple comparison of the menu and the check. If you aren't going to do that, then you are PROVING that you are SO FUCKING SELFISH and SELF-CENTERED to ONLY THINK ABOUT YOUR MONEY, BUT NOT YOUR CUSTOMER'S MONEY by being TOO LAZY TO DO PART OF, that's right, *******YOUR JOB********** by making THEM do YOUR JOB!!!

The baby back ribs are $16.95, NOT $17.29, therefore, that is something that YOU COULD notice YOURSELF as long as you could READ and get the manager to FIX IT since the CUSTOMER IS PAYING YOU A TIP FOR THEIR SERVICE unlike if a wrong price happens at McDonald's the CASHIER ISN'T GETTING PAID TO MAKE SURE YOU ARE CHARGED CORRECTLY, but at a non-fast food restaurant, the server or bartender is getting PAID for their service they provide. WHY do you feel it's the CUSTOMER'S responsibility to compare the menu with their check? You should be paying them when they present an error to you that you didn't take ANY EFFORT to notice, because that means they did YOUR JOB! YOUR JOB IS TO HAND THINGS CORRECTLY TO THE CUSTOMER. What price is in the computer is NOT the price I consented to, therefore it means NOTHING!! WHY have the prices on the menu if they don't matter? If we ordered from a computer screen, then I can see that you would think that's the only price that matters, but we DON'T see a computer screen, only my server or bartender does, so we don't know what the price in the computer is, only the price on the menu. In this situation, you should take the check, tell your manager the check has an overcharged price, which then the manager would fix it, and then the customer would get their check without being overcharged. Do you think this is MCDONALD'S that you can just hand things and not VERIFY what the HELL IS IN YOUR HANDS? Obviously, you do. When you are getting PAID for your service, that means you are getting PAID to make sure your customer is being charged correctly just as you are getting paid to make sure their food/drinks are correct. Do you think the customer's money doesn't matter and just YOURS DOES? OBVIOUSLY, THAT'S YOUR ATTITUDE!!

This has NOTHING TO DO WITH KNOWING ANYTHING!! You can READ, can't you? Are you illiterate? You act like you are. You are too LAZY ASS to compare the menu with the customer's check. You don't care about your customer's money to do that, so WHY should they care much about YOUR money? What goes around, comes around. You treated their money like it's not yours, WHY should they treat your money like it means anything?

I don't understand WHY you think you would have to "KNOW" PRICES when I just made an example of that I didn't know the price, but I could still take notice of a wrong price by doing a COMPARISON of the person's check to the menu to make sure the prices matched. YOU CAN DO THAT TOO and not be knowledgeable of a single price, do you realize that? You don't have to "KNOW" anything to do a comparison you, IDIOT!! You must have been born under a rock apparently!!

When we found the overcharges, 99% of the time, we didn't remember the price unless it was something we got often. We grabbed a menu and compared the menu with the prices we were being charged on our check. THAT IS HOW YOU FIND OUT!! You don't need to memorize anything you MORON!! I sure as hell didn't memorize the prices, nor would I expect you to. I expect you to CARE about OUR MONEY just as it was YOUR OWN IF YOU WANT OUR MONEY AT THE END WHEN WE TIP YOU!! You want our money, CARE ABOUT OUR MONEY, otherwise, WHY EXPECT US TO CARE, if you don't?

"I do not fault doctors nor garbage men for the way they do their job, as I have never done it,"

Doctors and garbage men aren't getting tipped, so this is example is STUPID!! Doctors need lots of years of further education, which ANYONE can be a server, DUMBASS!! WHY would I find fault with others if I am **********NOT PAYING THEM FOR THE SERVICE IN AN OPTIONAL TIP****************? If I am paying for them to do something, that's by LAW!! I cannot get away with not paying what I owe them, but I can get away with no paying my server for their horrible service though.

"Until you walk in our shoes you really are only making yourself sound shrewish and trivial."

I haven't done the job, but I could SEE that they could have found the error just as I did considering I don't WORK THERE EVEN!! If I can find the error, SO COULD THEY!! I mean seriously, if I have the means or way to find a mistake on my check, so could they have done just as we did which was to grab a menu and compare it to the check. This isn't a steak that you have to cut into to see if it's cooked correctly, this is something a FIRST GRADER could do!! It's the TRUTH!! I don’t need to do the job to know that it would be my job as a server to ****TRY****** to do things right instead of rely on others to do them right when MY MONEY would be on the line when I could easily control such a mistake from happening by getting it fixed from the manager BEFORE I would give the customer a price overcharge. The customer wouldn’t be overcharged with the wrong price, because I wouldn't have been uncaring or lazy that I would have taken the EFFORT to make sure that wouldn't happen unlike the likes of you. I would actually care about OTHER PEOPLE'S MONEY, NOT JUST MY OWN!!

It's pathetic that you don't work there, yet you could find the error, well don't you think your server could find the error if they can READ? I mean seriously, you act like you are ILLITERATE or something.

"You're right, we do not check the item totals."

That's because you are too LAZY ASS AND UNCARING TO DO THAT, so WHY do you expect a good tip for you not CARING ABOUT THE CUSTOMER'S MONEY YOU ARE SERVING, HUH? You treated us like our money means nothing to you, WHY isn't it ok that we do the same to you?

"ask any server who has had the unfortunate experience of dealing with you."

Ask any customer that has the unfortunate experience of being OVERCHARGED by your lazy ass to see if they like your service after they had to grab a menu and do YOUR JOB FOR YOU to see if they liked that or not that you didn't care about their money, just YOUR OWN SELFISH SELF!!

"(as it will be changing soon, it always does),"

If you know that, WHY aren't you verifying the prices then? You know to look out for a mistake, WHY NOT TRY TO PREVENT ONE? I know why, because you don't care about ANYONE ELSE'S MONEY BUT YOUR OWN and you are TOO LAZY ASS TO DO IT, that's why!!! You are admitting you know it will change; yet, you don't want to take any measures to prevent a price overcharge. HOW SELF-CENTERED and LAZY of a person!!!

Springs1 said...

waitingpatiently
"We "steal" from you. Wow, I need a second to understand that one. We do not receive anything extra from charging wrong so how is it stealing?"

YES YOU DO YOU DUMBASS, STUPID, IGNORANT BITCH!!

*** THE HIGHER THE BILL, THE BIGGER PERCENTAGE TIP.****

Let's say I have a $50 check, the tip on $50 at 20% is $10, which if you overcharged me let's say $50.50, so that's .50 cents overcharge, the tip at 20% would be: $10.10, that means you would be TRULY MAKING A PROFIT 10 CENTS OFF OF EVERY CUSTOMER YOU BITCH!! FUCK YOU, YOU MORON, UNEDUCATED, STUPID, BITCH!! YOU WOULD be making more from the HIGHER CHECK. It's COMMON SENSE YOU IDIOT MORON!! From EVERY CUSTOMER, EVERY SHIFT, 10 cents more would make you a HUGE amount of profit in a month, because if you think about it, in one shift, if you did that to every customer you charged them 10 cents more, think of the money you'd make when you'd only have to have 10 separate checks a night to make a buck profit off of every 10 customers IF they would tip you exact amounts and no round down. If they rounded up such as giving you $10.25 due to that they didn't want to just give you $10, because that wouldn't be exactly 20%, you would have made more simply from them rounding up, by a quarter more in pure profit.

YOU ARE SO STUPID AS TO THINK ALSO THAT PEOPLE CANNOT POCKET MONEY AS WELL, BY RING UP A WRONG ITEM, then getting it ***VOIDED*** by the manager AFTER we have paid. We have had a $3.50 side salad rung up without an ENTRÉE even though, we BOTH ORDERED ENTRÉES to get the $1.99 price. Most likely she didn't do it intentionally to get the $1.50 extra in profit from getting if VOIDED ***AFTER**** we left just because I know people are just simply LAZY ASS and UNCARING TODAY that she probably didn't do it to get it voided more than likely, but it could have happened like that, just not likely. I noticed it and get this: IT WAS THE VERY FIRST TIME WE WERE THERE EVEN, UNDER AN HOUR, HOW PATHETIC WE KNEW THE MENU BETTER THAN SHE DID!! HER NASTY ATTITUDE GOT HER A STIFF!! All I asked was "Why is the side salad $3.50?" She, instead of at least not being lazy to look at the menu, she BLAME THE FUCKING COMPUTER as if that mattered by telling me the answer of "IT'S WHATEVER IS IN THE COMPUTER." Turns out, she got it fixed from the manager because *****I***** had to SHOW HER WHERE THE MENU HAD ABOVE THE ENTRÉE THAT I HAD ORDERED THAT THE PRICE OF THE SIDE SALAD WAS $1.99, HOW PATHETIC and all she had to say was "SORRY ABOUT THE MISTAKE." See, so in this situation, it wasn't even a wrong price, but HER PRESSING THE WRONG BUTTON! The reason why I am giving this as an example is to show you how servers(which she only had one other couple she was serving at the time, a very slow time) have the attitude that the computer price is the end all be all, when they aren’t thinking about that the **MENU** price is the ONLY PRICE THAT MATTERS, so if the price in the computer wasn't the price on the menu, since she was going to get paid for her service, she was supposed to have actually took some EFFORT into comparing the check with the menu BEFORE she handed it to us and if there would have been a wrong price, she would have told the manager about the issue. Then, she would have not overcharged us at all, because she would have caught the error herself as she is supposed to because the customers are PAYING her for her service, NOT just to serve food and drinks, but the bill is a HUGE PART of the service as well we are paying the server to do. She should have IMMEDIATELY APOLOGIZED when I PROVED HER WRONG ON THE MENU, but she didn't. She should have asked for at least a soft drink to be off the bill for her laziness since there were only 2 people at the bar and on other couple in the ENTIRE PLACE at around 5p.m., which this was a local restaurant, not a famous chain, which did shut down btw. She should have not blamed the computer system since I didn't order from that. It shouldn't have mattered what the damn computer had on the screen. When you go to a store, do you care what the computer has or what you consented to when you decided to put that item in your cart? I am waiting, well? When you go to the mall, you go by the price on the rack or the price on the tag that states whatever price, NOT what the computer price is, don't you? I don't know ANYONE WHO goes by what a computer has as the actual price, because NOBODY decides to buy something by knowing the computer price. We would only know that when it would get rung up.

"If I rang something wrong I would apologize, otherwise do not expect me to know the price of every drink listed in the bar book, this weeks price on the sirloin (as it will be changing soon, it always does), etc."

WHO says I know the price you dumbass? It's called ***********COMPARING THE MENU PRICES WITH THE CHECK (((((BEFORE))))))) BRINGING IT TO THE CUSTOMER YOU LAZY ASS BITCH!!!!! ************ If you find a wrong price, you are supposed to be caring enough to go to your manager to get the situation fixed BEFORE you hand the customer an overcharged check. THAT IS YOUR RESPONSIBILITY SINCE YOU ARE GETTING PAID FOR YOUR SERVICE!! Believe it our not, part of the service is the check. Think about that you have bring the check to the customer and ring it up, then give change or credit card & receipts back. That's WORK, isn't it? How would you like someone that you are PAYING to not CARE about HOW MUCH THEY ARE CHARGING YOU? HOW DO YOU LIKE IT TO HAVE TO BABY-SIT THEM, because they don't care about your money? If I wasn’t paying you for my service such as at McDonald's, then I could 100% fully understand you wouldn't care, because you would be getting paid no matter what happened, but since you ARE getting paid for your service, that service should be done CORRECTLY just as the food/drinks are supposed to be handed to us obviously correctly(not counting things the server would have to touch the food to know the mistake or when another server delivers the food).

WHY DO YOU THINK THE CHECK DOESN'T MATTER IF IT'S CORRECT OR NOT? Obviously, that's your attitude?

Example:
http://www.outback.com/foodandmenus/pdf/C261.pdf

Let's say this is me and my husband's check:

Bloomin Onion $6.75
Soft drink $2.25 (no price listed on the menu)
Soft drink $2.25 (no price listed on the menu)
Toowooma Pasta $13.75
Baby Back Ribs $17.29

Subtotal $42.29

Tax (8.75%) $3.70

Total $45.99

Can you honestly tell me you couldn’t find the mistake? Can you tell me that you would have needed to have memorized anything to find this error, because I wouldn't need to know a thing? I would just simply have needed a menu(could even be a to-go menu that I could carry in my apron if I were a server) and the customer's check. It's just a simple comparison of the menu and the check. If you aren't going to do that, then you are PROVING that you are SO FUCKING SELFISH and SELF-CENTERED to ONLY THINK ABOUT YOUR MONEY, BUT NOT YOUR CUSTOMER'S MONEY by being TOO LAZY TO DO PART OF, that's right, *******YOUR JOB********** by making THEM do YOUR JOB!!!

The baby back ribs are $16.95, NOT $17.29, therefore, that is something that YOU COULD notice YOURSELF as long as you could READ and get the manager to FIX IT since the CUSTOMER IS PAYING YOU A TIP FOR THEIR SERVICE unlike if a wrong price happens at McDonald's the CASHIER ISN'T GETTING PAID TO MAKE SURE YOU ARE CHARGED CORRECTLY, but at a non-fast food restaurant, the server or bartender is getting PAID for their service they provide. WHY do you feel it's the CUSTOMER'S responsibility to compare the menu with their check? You should be paying them when they present an error to you that you didn't take ANY EFFORT to notice, because that means they did YOUR JOB! YOUR JOB IS TO HAND THINGS CORRECTLY TO THE CUSTOMER. What price is in the computer is NOT the price I consented to, therefore it means NOTHING!! WHY have the prices on the menu if they don't matter? If we ordered from a computer screen, then I can see that you would think that's the only price that matters, but we DON'T see a computer screen, only my server or bartender does, so we don't know what the price in the computer is, only the price on the menu. In this situation, you should take the check, tell your manager the check has an overcharged price, which then the manager would fix it, and then the customer would get their check without being overcharged. Do you think this is MCDONALD'S that you can just hand things and not VERIFY what the HELL IS IN YOUR HANDS? Obviously, you do. When you are getting PAID for your service, that means you are getting PAID to make sure your customer is being charged correctly just as you are getting paid to make sure their food/drinks are correct. Do you think the customer's money doesn't matter and just YOURS DOES? OBVIOUSLY, THAT'S YOUR ATTITUDE!!

This has NOTHING TO DO WITH KNOWING ANYTHING!! You can READ, can't you? Are you illiterate? You act like you are. You are too LAZY ASS to compare the menu with the customer's check. You don't care about your customer's money to do that, so WHY should they care much about YOUR money? What goes around, comes around. You treated their money like it's not yours, WHY should they treat your money like it means anything?

I don't understand WHY you think you would have to "KNOW" PRICES when I just made an example of that I didn't know the price, but I could still take notice of a wrong price by doing a COMPARISON of the person's check to the menu to make sure the prices matched. YOU CAN DO THAT TOO and not be knowledgeable of a single price, do you realize that? You don't have to "KNOW" anything to do a comparison you, IDIOT!! You must have been born under a rock apparently!!

When we found the overcharges, 99% of the time, we didn't remember the price unless it was something we got often. We grabbed a menu and compared the menu with the prices we were being charged on our check. THAT IS HOW YOU FIND OUT!! You don't need to memorize anything you MORON!! I sure as hell didn't memorize the prices, nor would I expect you to. I expect you to CARE about OUR MONEY just as it was YOUR OWN IF YOU WANT OUR MONEY AT THE END WHEN WE TIP YOU!! You want our money, CARE ABOUT OUR MONEY, otherwise, WHY EXPECT US TO CARE, if you don't?

"I do not fault doctors nor garbage men for the way they do their job, as I have never done it,"

Doctors and garbage men aren't getting tipped, so this is example is STUPID!! Doctors need lots of years of further education, which ANYONE can be a server, DUMBASS!! WHY would I find fault with others if I am **********NOT PAYING THEM FOR THE SERVICE IN AN OPTIONAL TIP****************? If I am paying for them to do something, that's by LAW!! I cannot get away with not paying what I owe them, but I can get away with no paying my server for their horrible service though.

"Until you walk in our shoes you really are only making yourself sound shrewish and trivial."

I haven't done the job, but I could SEE that they could have found the error just as I did considering I don't WORK THERE EVEN!! If I can find the error, SO COULD THEY!! I mean seriously, if I have the means or way to find a mistake on my check, so could they have done just as we did which was to grab a menu and compare it to the check. This isn't a steak that you have to cut into to see if it's cooked correctly, this is something a FIRST GRADER could do!! It's the TRUTH!! I don’t need to do the job to know that it would be my job as a server to ****TRY****** to do things right instead of rely on others to do them right when MY MONEY would be on the line when I could easily control such a mistake from happening by getting it fixed from the manager BEFORE I would give the customer a price overcharge. The customer wouldn’t be overcharged with the wrong price, because I wouldn't have been uncaring or lazy that I would have taken the EFFORT to make sure that wouldn't happen unlike the likes of you. I would actually care about OTHER PEOPLE'S MONEY, NOT JUST MY OWN!!

It's pathetic that you don't work there, yet you could find the error, well don't you think your server could find the error if they can READ? I mean seriously, you act like you are ILLITERATE or something.

"You're right, we do not check the item totals."

That's because you are too LAZY ASS AND UNCARING TO DO THAT, so WHY do you expect a good tip for you not CARING ABOUT THE CUSTOMER'S MONEY YOU ARE SERVING, HUH? You treated us like our money means nothing to you, WHY isn't it ok that we do the same to you?

"ask any server who has had the unfortunate experience of dealing with you."

Ask any customer that has the unfortunate experience of being OVERCHARGED by your lazy ass to see if they like your service after they had to grab a menu and do YOUR JOB FOR YOU to see if they liked that or not that you didn't care about their money, just YOUR OWN SELFISH SELF!!

"(as it will be changing soon, it always does),"

If you know that, WHY aren't you verifying the prices then? You know to look out for a mistake, WHY NOT TRY TO PREVENT ONE? I know why, because you don't care about ANYONE ELSE'S MONEY BUT YOUR OWN and you are TOO LAZY ASS TO DO IT, that's why!!! You are admitting you know it will change; yet, you don't want to take any measures to prevent a price overcharge. HOW SELF-CENTERED and LAZY of a person!!!

Jamie said...

The level of detail with which you seem to have recorded all your instances of being overcharged leads me to believe that you may have some sort of pathological obsession. There are many, many worse things that can happen to a person than to be overcharged, even if the overcharges do total $91 over seven years, and the level of absolute rage with which you respond to an average yearly overcharge of $13 makes me suspect that your anger, while valid, may be misplaced.

In addition, I find it humorous that you are accusing servers and/or commentators of being self-absorbed when you seem to have a total lack of sympathy for people in whose position you have never been. It is very easy to assert that you do not need to work as a server to know what their job entails, and in theory this is true; however, no one can understand another's experience until one has actually been through it IN PRACTICE.

Furthermore, if you are so concerned with your money, may I suggest that you eat out less often? I myself am a terrible cook, but it is difficult even for me to render frozen pizza and/or boxed dinners inedible.

Springs1 said...

Jamie
"Furthermore, if you are so concerned with your money, may I suggest that you eat out less often?"

You don't get it do you? It's NOT about the money. It's ALL about that MOSTLY EVER SERVER is TOO DAMN FUCKING LAZY AND UNCARING to check over the prices on the check with the menu. Even the 2 times on the same margarita, I was overcharged 4 cents, do you honestly think 4 cents is going to buy me much? NO, I am NOT so concerned about that. I am concerned about that the server **I** am PAYING to do their job is TOO FUCKING ASS LAZY AND UNCARING about their **CUSTOMER'S** money, but then they want us to care about THEIRS!

Caring is a 2-WAY STREET. If you don't care about my money, WHY THE FUCKING HELL should I care about yours? If you are too fucking lazy to do YOUR JOB, then WHY THE FUCK BE A SERVER? You personally said you weren't a server. I am not talking about YOU, but servers in general.

"when you seem to have a total lack of sympathy for people in whose position you have never been. It is very easy to assert that you do not need to work as a server to know what their job entails, and in theory this is true; however, no one can understand another's experience until one has actually been through it IN PRACTICE."

WHY should I care about what they are going through if they don't care about my money? What goes around, comes around. Tipping is about money, therefore, if you are too lazy to check over the customer's check, WTF do you expect for a tip? MONEY IS MONEY, whether it's the customer's money or the server's money. It's also the time too. I don't want to sit and wait to get something fixed. They show they have a lack of CARING if they don't even TRY. I don't know ONE server that has admitted to actually checking over the prices.

You said I have a lack of sympathy when I haven't done the job, but you simply don't get, no matter what amount of pressure I would be under, I would CARE about the customer's money just as it were my very own, enough to take a menu, then compare it to the customer's check. I wouldn't just hand the customer their check and be that lazy ass and VERY UNCARING.

The server doesn't understand what it means to be a customer that is overcharged, otherwise, if they would, they wouldn't DARE do it to someone else when THEY serve. It's called being the customer not to do it to your customers.

Just as you said I need to do the job to know, well NO, I know what it's like to be a customer overcharged again and again. It gets old when you saw your server not check over the check, then hand it to you, then YOU have to get a menu and make sure it's correct, which, since the customer is PAYING for this service, they SHOULD get their check, checked by their server. This is not Taco Bell where once I was overcharged 40 cents. That cashier wasn't at fault, because I was tipping her. She doesn't give a shit if the price on the wall matches the computer, but servers SHOULD since they are dependant on their customers for payment.

I DO understand that if I were a server, there's NO WAY IN HELL I WOULD EVER, EVER, EVER, EVER give a customer their check and not verify EACH AND EVERY PRICE. See, I don't have to do the job to understand what it feels like to find an overcharged price on your bill. Do you understand that I am not lazy, but MOST servers are too lazy to check the prices? I don't have to do the job to know what to do.

"There are many, many worse things that can happen to a person than to be overcharged,"

I agree, but that doesn't mean I can't get irritated about it, does it? I am pretty sure almost everybody in this entire world gets upset over something not life threatening. I pretty sure you probably have in your lifetime, haven't you?

hmmm... said...

Is this really a common occurance for you? Because what I am getting is that you are one of the cheap stingy bastards that is looking for any reason to leave less than an adequate tip for the services you have been provided. Get over your 2 cents here and there and stay at home, cook your own food and clean up after yourself. "Tips" stands for "TO INSURE PROPER SERVICE" Even if your bill is wrong it does not mean that you have received any less amount of service. And if the computer prices are too cheap do you personally pay that back to the server? Or would you expect the server to owe that money to the establishment???
The bottom line is that just from reading this any server can tell EXACTLY what kind of person you are, and I would beg to differ that you have EVER left a 25% tip, let alone a 20% one.

hmmm... said...

My husband and I BOTH have stiffed servers at times when it's been a 10 minute wait or longer to get a check rung up.

NOBODY CARES(EXCEPT YOU) ABOUT THE REST OF THE SERVICE IF THE CHECK PART GOES WRONG, whether it's a LONG WAIT or OVERCHARGE.

Condradictory?? No one cares if the check is wrong if it's a long wait, yet you have stiffed someone for taking too long to ring up your check??

hmmm... said...

Let me ask you a question: Do customers order from the MENU they are given? Well, since they DO order from the menu they are given, that's the price REGARDLESS of WHAT PRICE is in the computer. CUSTOMERS DON'T ORDER FROM THE COMPUTER, DO THEY? OF COURSE THEY DON'T, SO REGARDLESS OF IT A MENU IS AN OLD MENU OR NOT IT'S UP TO THE SERVER TO CATCH THE ERROR BEFORE IT GETS TO THE CUSTOMER.


Well, considering that most of the places I have worked it is the hostess that seats you and gives you the menu...so can you blame it on them too? Do you expect their wages to get garnished? Just think, you could start a whole new blog and give yourself something else to bitch about for days! Maybe even years
You should start documenting this now, we can begin with 2009- you die. How many times in the next month can anyone predict that this fine piece of humanity here will get seated with the wrong or old menu and now we can blame it on the hostess? maybe even someone at the menu printing shop? And then lady, maybe you can tally up with your stopwatch how many extra hours of your life it has taken you to comp or adjust your grand total of $1.50

Springs1 said...

Kim Grant
"Seriously, who needs all this negativity?"

The servers made the negativity by not comparing our check with the menus. One waiter recently said it was a misprint. I'm told him that we didn't order from the computer for it to be a misprint. We consented to that price. See how UNCARING and SELFISH some servers are? That pissed me off to see that he couldn't have just said "I'm sorry I didn't notice this, let me get the manager to fix this." He didn't admit fault. He was 100% at fault though. It was a $2 overcharge $10 margarita on a drink menu was $12 on our check. So not only would we have paid extra taxes, but his tip would have been a bit higher from that. He did apologize, but blamed it on the menu by telling us it was a misprint.

When servers be nice as well as try to make-up for their mistakes by not blaming things they COULD have noticed on others or other things and ask a manager to comp something when that sort of thing happens, they'll get a better tip, but it's not the overcharge that bothers me as much as the NOT ((TRYING)) and the (BLAMING IT ON OTHER PEOPLE/THINGS) that bothers me.

NO EFFORT = Little tip You treat me like my money matters and I'll treat yours like it matters.

I don't want the negativity, but THEY brought it on by FIRST of all by NOT TRYING to being with and second of all, by not trying to be nice and make-up for the mistake. I WOULD DO PROFUSELY APOLOGIZE AND MAKE-UP FOR THE MISTAKE MONITARLY IF I WERE SERVER THAT OVERCHARGED SOMEONE BY ACCIDENT. By accident, I mean I would compare the customer's check to the MENU BEFORE I would hand the customer their check. I'd at least TRY. Most servers don't, because they don't care. They just care about their own money, that's it, not about the customer's money.

Do you think we go out to eat to get overcharged? Do you think we go out to eat to hear our server BLAME a menu that it's a misprint? THEY PISS ME OFF WHEN THEY TRY TO PLAY OFF THE MISTAKE! Instead, they could have been NICE about the mistake and blame THEMSELVES as they SHOULD, because since they handed us the check, they could have noticed this before us, people that don't even WORK there. If we can see the mistake, they can too if they give us the check, which normally your server gives you your check.

"JUST CAN'T PLEASE PEOPLE THAT ARE UNHAPPY IN GENERAL"

I am VERY HAPPY until people like the waiter that blamed a MENU of all things for the overcharge. When people cannot admit when they are wrong, they piss me off instead of being HONEST as they should be and try to make-up for their error.

I was happy until then. The waiter made me mad. I was happy before that happened. Blame the negativity on the lazy ass, uncaring servers that overcharged us, NOT ME.

Springs1 said...

hmmm....
"Well, considering that most of the places I have worked it is the hostess that seats you and gives you the menu...so can you blame it on them too?"

NO, unless it's an older menu they are giving me. If we are given the current menus, you can compare the menu prices with the check you LAZY ASS, UNCARING EXCUSE FOR A HUMAN BEING WHO ONLY CARES ABOUT THEIR MONEY, NOT THE CUSTOMER'S MONEY!

At Taco Bell last year, I got overcharged 40 cents(20 cents more each burrito) guess what? I don't blame the cashier, because WE AREN'T ****PAYING FOR THE SERVICE FOR THEM TO CARE*****, BUT WE ****ARE PAYING OUR SERVER TO CARE WHEN WE TIP***!!!

Customers are tipping YOU to find any type of problems with their check. The customers aren't supposed to have to compare each item to their check like when I go to a store, I write down each price and then when I check out, if there's a wrong price, they adjust it, but I will not blame the cashier, because they aren't getting tipped and they'd have to walk very far for each individual item whereas a little booklet called a menu, you can easily find a price really quickly. The main reason is because we are TIPPING the person at a non-fast food restaurant.

We are PAYING for the ***SERVICE**** we receive at a non-fast food restaurant.

"How many times in the next month can anyone predict that this fine piece of humanity here will get seated with the wrong or old menu and now we can blame it on the hostess?"

We have had that happen once at a Chili's where I was given the older menu, which my husband had a newer menu. Guess what? You cannot blame it completely on the hostess when the *SERVER* TAKES the menus. They can notice if a menu appears new or not just by simply looking at it. Usually, menus will be worn down some when they are months old.

So don't just blame it on the hostess you IDIOT, when the SERVER TAKES the menus from customers, therefore, they received back the menus and COULD HAVE noticed that the one of the menus didn't look right. You act like customers can ONLY see the differences, but servers can't? OF COURSE they can. WE HANDED OUR WAITRESS AT CHILI'S OUR MENUS, THEREFORE SHE COULD HAVE NOTICED ONE OF THE MENUS LOOKED WORN AND OLDER.

WHY would I blame the hostess if there are no old menus? Is she getting tipped from ME? NO, she's getting TIPPED OUT out of SALES by the SERVERS, NOT THE CUSTOMERS!!

WHY would I blame the hostess when I am not TIPPING HER? That makes no sense when we don't tip hostesses or host.

They have NOTHING to do with service that our SERVER provides and that IS the truth.

"Do you expect their wages to get garnished?"

I don't expect you to not get paid by your employer the $2.13/hr, but I do expect you to make-up for your mistake monitarily if it's a small amount such as 30 cents overcharge if you would just give 50 cents(for taxes, extra tip, and hassle of getting it fixed), you'd get a tip as if you didn't make the error. If you made us sit there and wait because you didn't want to bring some change on you and are selfish, then what kind of tip do you expect? 8% we tipped one uncaring bitch that did that at Outback. If you don't care, WHY should we care about your money if you don't fucking care about ours? What goes around, comes around. If she would have given money so we wouldn't have had hassle and should have asked for at least a coke comped for our inconvenience, she would have had 14%. If she would have choosen to pay $2 out of her pocket, plus the cents she owed us(with tax and extra tip it would have been around 35 cents), she would have received 19%. You treat my money like trash, that's the way your tip will look, like trash. FUCK THE SERVERS THAT ARE UNCARING AND TOO LAZY ASS TO COMPARE A MENU TO THE CUSTOMER'S CHECK TO FIND SUCH AN ERROR!! Don't blame the hostess or host(not an old menu situation) when they aren't in our service or charging us or getting a tip from us.

"maybe even someone at the menu printing shop?"

WTF? You can read, right? So, if there's a wrong price, you can notice it, right? Then, it's not even possible to blame the printing shop or even the managers. New menus should have came, but didn't, so the old menu prices are valid and until the new menu comes out, you cannot legal charge someone a different price. Sure, the managers should have caught this before you, but they didn't. They aren't getting tipped, so they don't give a damn, but YOU ARE and your money depends on how many mistakes you make as well as how you handle the mistakes. Your money depends on how CARING are you as a server. You are charging the customer and the managers aren't even there to hand me the check. Unless my server doesn't hand me my check, they are 100% to blame on ANY type of overcharge there is. They aren't blind or illiterate that they cannot READ both a menu and the check to make sure nothing is priced or charged wrong.

You obviously don't watch your check, but you really should. We get overcharged A LOT at stores, restaurants, etc. You'd be surprised when you go to the store how many items have a wrong price on the shelf. You expect that at stores, because no one is tipping there, there are too many items that change prices constantly on a weekly basis at times, and you'd have to go to each shelf to find each price. I don't expect that at a restaurant where I am PAYING for the service. I feel the server should CARE ABOUT MY MONEY IF THEY US TO CARE ABOUT THEIRS WHEN IT COMES TIP TIME! Treat our money as if it were YOUR MONEY!!

It's not the print shop's fault you are TOO UNCARING AND LAZY ASS TO COMPARE THE CUSTOMER'S CHECK WITH THE MENU! Is the print shop getting tipped? They don't care you IDIOT! Is the print shop or the manager IN MY SERVICE? NO, so those don't count for shit!!

QUIT BLAMING YOUR LAZY ASS SELF AND ACTUALLY *****WORK******* FOR YOU MONEY BY ******CARING****** ABOUT OTHER PEOPLE'S MONEY BESIDES JUST YOUR OWN!!! It's YOUR JOB TO COMPARE THE CUSTOMER'S CHECK TO THE MENU, NOT THE CUSTOMER'S JOB!!

THE CUSTOMER IS PAYING YOU TO CHARGE THEM CORRECTLY NO MATTER WHAT HOOPS YOU HAVE TO JUMP THROUGH TO GET THERE!! That's what part of the tip is for, not just to hand us things, but for those things to be RIGHT that are IN YOUR CONTROL as much as you possibly can. If you make a mistake and truly try, make-up for the mistake monitarily, whether it's asking the manager to comp something(even just a soft drink or $2 off) or pay the customers for your mistake. You want their money, you are at THEIR MERCY!!

jeanie12 said...

it seems to me that maybe if you're so disatified with service when you go out eat, then stay home. As a server, I am honestly sick and tired of people coming out to eat that have nothing better to do than complain, be rude, or make my life miserable simply because their miserable. If you want to be rude, inconsiderate, or intollerable than stay home. & if you have nothing better to do than blog for pages and pages on bad service and complain about servers and all that they do, then cook yourself dinner and stay home. Serving is an extremely hard job, a job that we don't get near enough credit for. Yes, taking care of my guests is my first priority and i do my damn best to provide them first class service, but some people are simply never satisfied and waste their energy being rude and nit-picking. Something you would never understand unless you actually tried serving and dealing with people as yourself. Simply put, I understand fully that people want what their paying for and expect qaulity food and service, but if you want to be rude and complain, we don't need your tip that bad. There's plenty of other people that come out to eat and know how to treat others- probably the people sitting right next to you. I can be nice and I can sit there and smile as you complain, but sometimes enough is enough & as I said if you are one of those ignorant people that simply can never be satisfied then thats not my problem. take your buisness somewhere else and keep your $5.00 tip

Springs1 said...

Jeanie12
"it seems to me that maybe if you're so disatified with service when you go out eat, then stay home. As a server, I am honestly sick and tired of people coming out to eat that have nothing better to do than complain, be rude, or make my life miserable simply because their miserable."

Can you tell me WHAT in the world does THIS have to do with prices overcharges?

I am not rude, the SERVERS ARE by most of them not apologizing for their mistakes.

If you are sick of people that complain, GET ANOTHER JOB!! USE YOUR OWN DAMN FUCKING ADVICE STUPIDASS!! It's your advice, USE IT ON YOURSELF!!! Are you that stupid or what, MISS KNOW-IT-ALL?

"Serving is an extremely hard job, a job that we don't get near enough credit for."

I NEVER said it wasn't a hard job. It IS a VERY hard job, but no servers want to make sure the prices are right, yet, they want our money. Isn't that something?

Do you try your best and that's why you feel you don't get enough credit or are you one of the lazy ones? I am just curious, because a lot of servers out there are very lazy and VERY UNCARING!! That's why they don't compare the menu with our check. They don’t care about our money, because it's not their money. Yet, they don't understand by being lazy not caring about our money, we won't give a care much about theirs. What goes around, comes around. Treat our money as if it was YOUR MONEY.

"but if you want to be rude and complain, we don't need your tip that bad."

WHO said anything about that I would EVER be rude? I am the nice person, most of the servers aren't.

"but some people are simply never satisfied and waste their energy being rude and nit-picking."

If I was never satisfied, I would NEVER go out to eat then. I am NOT RUDE!!

"Something you would never understand unless you actually tried serving and dealing with people as yourself."

I HAVE YOU DUMBASS!! I worked at a donut shop/diner for over 2yrs off and on between 1998-2002. We sold regular food items such as burgers, chicken sandwiches, biscuits, etc. things of that nature as well as donuts. I HAVE DEALT WITH MEAN CUSTOMERS AS WELL AS NICE ONES!!

I dealt with customers that thought they should go first when they had other customers ahead of them as if they were the only customers or something. I have had customers act like I was supposed to let them slide when they were short on their money as if they were more special than someone else. I have had customers bitch about how long they waited in drive-thru for their food when we cooked things TO-ORDER. Some honked the horn and were nasty. I did deal with some mean people as well as nice people.

See you have NO CLUE of WHAT THE HELL YOU ARE TALKING ABOUT!!!

Springs1 said...

Jeanie12
"but if you want to be rude and complain, we don't need your tip that bad."

I am NOT EVER RUDE!! As far as complaining goes, if my server makes something to complain about, what does he or she expect? We don't need your service that bad that I REQUEST not to have certain servers when I go to the hostess stand and REQUEST the ones I do want if it's not busy. If it is busy, I'll try someone new.

"There's plenty of other people that come out to eat and know how to treat others- probably the people sitting right next to you."

It's the SERVERS that don't know how to treat their customers. MOST don't say they are sorry when they mess up no matter HOW NICE you are about the mistake, they don't admit fault 99% of the time when it IS their fault that is.

I still don't get what does THIS have to do with OVERCHARGES?

"as I said if you are one of those ignorant people that simply can never be satisfied then thats not my problem. take your buisness somewhere else and keep your $5.00 tip"

I can be satisfied. The SERVERS are the ones that need to CARE about OUR MONEY, so we can CARE ABOUT THEIRS!! I am TIRED of the overcharges no matter where I go, not just restaurants, but stores and everywhere. The thing is though, I am more tired of the overcharges in restaurants due to most servers don't compare the menu prices to the check, which makes the customer have to.

I DO NOT GET WHAT THE FUCK, WHAT THE FUCK, DOES THIS HAVE TO DO WITH PRICE OVERCHARGES?

Springs1 said...

Jeanie12
One more thing:

I forgot to mention that I am tired of overcharges in restaurants, because the servers expect a good tip. Most don't compare the menu prices with our checks. It's not OUR JOB as customers to baby-sit our servers when it's check time.

There's a difference between a mistake(someone that TRYS) and someone that doesn't. Most of the times, no servers compare the menu with the check. THAT is WHAT BLOG YOU WROTE ON!! My blog is about overcharges, NOT about being rude or complaining for no reason.

Megan said...

if your that worried about "us" overcharging you go to Wendy's or Taco bell where they show you the price as you order it! K! oh and if you work your little 40 hour a week plus cut the grass?!? how do you have so much time to sit here and bitch so much!! god i feel bad for anyone that has to serve your bitchy ass!

r.a.danny said...

It makes me wonder, if the serer accidentally UNDERCHARGED you, would you catch it and let them know? Would it be left to the professional to eat the mistake since he/she should be perfect at all times anyway?

setron said...

I was going to tear your argument up with logic but everyone else has already tried so I'll go a different route, you are just really fucking stupid! That is all. To blame another person for the "overcharge" that happens so very rarely and has never happened to me in all the years I've been eating out and serving and bartending, and no I've never told a server waiting on me that I am in the business until after the check has been presented. This ensures I get the normal service and not special service for and expected bigger tip. I already leave 20 to 40% even if the service is bad, because I've had those days too and I understand!

So tear this apart if you want but I and everyone else that reads this will know that you are just out looking to be "self righteous bitch on wheels" and are going to made to look stupid every time you try to use your "logic"

I hope you are overcharged every time you go out for the rest of your life, and yes, I really do mean that. Some people just deserve it. It's called KARMA and she is a mean bitch sometimes.

I'm glad you are getting yours!

Your friendly bartender

Springs1 said...

Megan
"if your that worried about "us" overcharging you go to Wendy's or Taco bell where they show you the price as you order it! K!"

NO ONE SHOWS you the price of anything at fast food restaurants you STUPID, NO COMMON SENSE MORON!! The CUSTOMER looks on a board menu at the fast food places to find out the prices you NIMWIT!!

NO ONE SHOWS you the prices at a non-fast food restaurant either, because the prices are listed on a MENU that you are TOO LAZY to **COMPARE THE MENU PRICES TO THE CUSTOMER'S CHECK**!! You must be born under a rock not to know that if a customer can find a price that isn't correct, unless you are illiterate, stupid, lazy, or blind, you can find the price as well.

You are just SO SELFISH that you cannot even CONSIDER someone else's money, just your own. That's not the way tipping works stupid ass. You *********EARN********** your tip, which means making sure the prices are correct that you are charging your customers.

"god i feel bad for anyone that has to serve your bitchy ass!"

I feel sorry for anyone that has such an UNCARING person to serve them. I couldn't FATHOM not checking the prices, because I know how it feels to make the CUSTOMER do the job that the SERVER should have done. You don't care about ANYONE ELSE'S MONEY but your own. Caring is a 2-way street, so if you don't give a flying fuck about our money, WTF should I give a flying fuck about yours? What goes around, comes around.

Springs1 said...

r.a.danny
"It makes me wonder, if the serer accidentally UNDERCHARGED you, would you catch it and let them know?"

We have had that happen ON PURPOSE and probably accidently, which most of the time they don't ring up soft drinks to get a higher tip. I have been told that from a server before that she chose not to charge us for the soft drinks.

We gave a bigger tip instead, because if you make the customer get it fixed, it's just as much of a TIME HASSLE and PAIN IN THE FUCKING ASS as an overcharge, so honestly, unless you got something comped, your tip would be lowered as if it was an overcharge to NCONVENIENCE your customer. We aren't there to be the server's babysitter to point out their errors. If they forgot something, bigger tip, that way they would make MORE money that if I told them and they took OUR TIME to fix it, because if they did that shit, they'd get STIFFED for doing that fucking shit unless they got a least a coke comped for our INCONVENIENCE. You don't INCONVENIENCE the customer, PERIOD if you want a tip. Especially, it's not something the customer is going to get back from it unlike an overcharge, which is their money they are owed.

A former co-worker of mine did let the server know when he and his wife had an entrée that wasn't charged. Guess what happened?

THEY asked if the waitress would like a bigger tip or to fix the mistake, GUESS WHICH ONE SHE TOOK? TO BE DISHONEST and STEAL from the restaurant is what she did, because unless she decided to ring it up after they left, that's exactly what probably happened, so you see, NO ONE WANTS THE INCONVENIENCE of having the check to get fixed. Heck, most people don't even want to fix it when it's an overcharge do to the HASSLE it is and TIME it takes for that bullshit.

The server should be trying to make up for the INCONVENIENCE they caused the customer whether it is an overcharge or an undercharge, because it takes JUST as long to fix a 30 cent overcharge as it does to fix a $5 undercharge. NO TIME DIFFERENCE unless the server decides to pay out of their own pocket, which NONE DON'T, because they are so damn selfish.

Springs1 said...

setron
"you are just really fucking stupid!"

WHY? Because I pointed out that the server is supposed to charge you correctly and can actually READ a MENU as well as a customer's check to find wrong prices. I have even found at times prices that were more on the menu than on the check. It was rare, but me and my husband have found a few.

If I was so stupid, I wouldn't catch the errors and not check over our money. THAT would be stupid to trust people that are UNCARING like yourself with OUR MONEY.

"To blame another person for the "overcharge" that happens so very rarely"

It has happened to us several times just this year even. I will say it's rare in general, but it DOES happen.

HOW can you possibly not blame someone that hands you your check, because they are the LAST FUCKING PERSON to READ THE CHECK to have NOTICED a wrong price, huh? Your server wants your money, so they should care about your money as well, just as you will care about theirs.

DO you think servers are blind or illiterate or need glasses that they can't take a menu and make sure the prices are correct on the customer's check? You sound VERY SELFISH.

How can you not blame the person you are PAYING for your service to not have noticed something that a CUSTOMER(someone that spends LESS TIME at the restaurant even) noticed, but you didn't? The fault is with the server unless someone else hands the customer their check. If I can see it SO CAN THE SERVER, unless they don't hand me my check, which it is very rare for YOUR server not to hand you your check, but it can happen and has to us a couple of times at least.

"has never happened to me in all the years I've been eating out"

Have you ever even **TRIED** to compare your check to what the menu prices have? I BET YOUR LAZY ASS HASN'T, am I right? I bet I am. So if you haven't looked at the menu when your check came and just trusted the prices, then YOU WERE THE STUPID ONE HERE, NOT US!! WE NOTICE IF THERE IS A WRONG PRICE!! I have caught even a one cent error before even.

If it hasn't happened to you, it's probably because you don't know if it did or didn't, not because you actually took your check EVERY SINGLE TIME you went out to eat and compared it to the menu prices. I bet you were overcharged before and didn't know it.

I really honestly bet you have NO CLUE if you were ever overcharged. WHY can't you just admit that you smarty pants?

I will admit, when I first met my husband I didn't check the prices, because I wasn't paying, but when I got married, things were different and that's when I started checking the check. If I ever had to date again ever due to losing my husband in some way, I would check over the check even if someone else paid, because I know more about going out to eat more than back then since back then I hardly ever ate out to understand what can happen.

"no I've never told a server waiting on me that I am in the business until after the check has been presented."

I have never told a server that, because that's how service goes, that tipping happens at the END of the service you idiot!! WHY would I have to say something that's common sense, huh?

"I already leave 20 to 40% even if the service is bad, because I've had those days too and I understand!"

You are paying people well to make you miserable? YOU ARE ENFORCING the bad service you idiot!! If I give you a $20 bill to just sit and watch tv for an hour or you can work for $20 let's say at McDonald's for hour with no hourly pay from the employer(just the $20), wouldn't anyone, even YOU take the $20 to watch tv? I don't think most people would want to work for that $20, do you?

You don't understand, because sometimes the servers that are bad are LAZY and VERY UNCARING people such as yourself. It's LAZY when my server makes ME make sure my check has the correct prices. It's my server's JOB to CHARGE me correctly. We are dealing with MONEY here, which OUR MONEY is JUST AS IMPORTANT as our server's money. Treat our money as if that were YOUR MONEY!!

Continued next post:

Springs1 said...

setron
"So tear this apart if you want but I and everyone else that reads this will know that you are just out looking to be "self righteous bitch on wheels" and are going to made to look stupid every time you try to use your "logic""

This is RETARDED!! I have PROVEN that I know what I am talking about.

You take a menu and you compare it to the customer's check.

Burger $8.99
Ribs $17.99
Mozzarella sticks $6.99
Cheesecake $6.99
2 Cokes -Not on the menu(let's say since most restaurants don't list the prices of their soft drinks.

You have a menu and you can look to see if EACH of those items have the same price, which if let's say the menu price has ribs $16.99, you would go to your manager to get it fixed and not involve the customer to have to do YOUR JOB FOR YOU since they are PAYING YOU TO DO THIS!! Your job is to hand things correctly to people, so if you don't even TRY, then WHY should I give you much credit huh? You sound VERY LAZY ASS AND EXTREMELY UNCARING!!

The customer's money is JUST AS IMPORTANT as the server's money.

"I hope you are overcharged every time you go out for the rest of your life, and yes, I really do mean that. Some people just deserve it. It's called KARMA and she is a mean bitch sometimes.
I'm glad you are getting yours!"

I hope you have gotten ripped off and didn't know it you lazy ass!! I hope you get overcharged lots of times and see how irritating it is. You will see one day unless you are too lazy ass to check over your check. It's your money, be stupid if you want to be by trusting other people that don't care or want to purposely rip you off. I bet you never have noticed even things like extra items or wrong items even, which that has happened much more often than wrong prices. Those times, most of the times those were accidental, a rare few were on purpose due to calling the manager on certain servers so they stupidly retaliated, which it backfired, because I caught the error.

Karma is what I gave when servers overcharged us. They didn't care about our money, so we didn't care much about theirs. WHAT GOES AROUND, COMES AROUND!! THAT IS KARMA!!

You should care about your customer's money just as much as your own money if you want a good tip.

setron said...

Springs1
"You take a menu and you compare it to the customer's check.

Burger $8.99
Ribs $17.99
Mozzarella sticks $6.99
Cheesecake $6.99
2 Cokes -Not on the menu(let's say since most restaurants don't list the prices of their soft drinks.

You have a menu and you can look to see if EACH of those items have the same price, which if let's say the menu price has ribs $16.99, you would go to your manager to get it fixed and not involve the customer to have to do YOUR JOB FOR YOU since they are PAYING YOU TO DO THIS!! Your job is to hand things correctly to people, so if you don't even TRY, then WHY should I give you much credit huh? You sound VERY LAZY ASS AND EXTREMELY UNCARING!!

The customer's money is JUST AS IMPORTANT as the server's money."

First of all if you had ever worked in the industry you would know that there is really not that much time to compare the computer and the menu. We as servers trust the POS to be correct and the menus to match.

As for you calling me lazy I really take offense at that. I am one of the hardest working bartenders you will ever meet and you are just the person that we really despise with a passion. Uncaring if we get the tip or not and I'll tell you this, you stiff us we will remember you and not really care because every other table there is willing to look past your pettiness.

Sure we could take the time to look over everything but when you have 3 to 5 tables with around 25 guests that is just a ridiculous waste of time that we sometimes just don't have. Yes there are those lazy ass servers that jack around at every opportunity but when you have someone that is giving their all and you are just there to be a bitch, well then you will be treated like a bitch!

setron said...

"I hope you have gotten ripped off and didn't know it you lazy ass!! I hope you get overcharged lots of times and see how irritating it is. You will see one day unless you are too lazy ass to check over your check. It's your money, be stupid if you want to be by trusting other people that don't care or want to purposely rip you off. I bet you never have noticed even things like extra items or wrong items even, which that has happened much more often than wrong prices. Those times, most of the times those were accidental, a rare few were on purpose due to calling the manager on certain servers so they stupidly retaliated, which it backfired, because I caught the error."

You really don't get it. We are not being lazy we are just doing what we do which is striving to give the best service we can possibly give. As for me being ripped off that have never happened at a restaurant because yes I do look over my check and every server or bartender I've ever had does thing correctly, therefore you must be going to all the wrong places for you to be this jaded that you have to bash all servers and bartenders with your nitpicking and very non courteous beliefs. We are not here to rip you off and if something happens then you calmly get it fixed and give them what they deserve. I am not "Jesus Christ" therefore I'm not perfect but when it comes to serving you that's what you are trying to say we need to be 100% perfect. That just doesn't happen, ever!

"Karma is what I gave when servers overcharged us. They didn't care about our money, so we didn't care much about theirs. WHAT GOES AROUND, COMES AROUND!! THAT IS KARMA!!

You should care about your customer's money just as much as your own money if you want a good tip."

As for the money I really don't need your money because I'll have 5 other tables at the same time and 8 more hours of work to make up for your pigheadedness. You make us out to be greedy bastards that are only after your money and that is extremely far from the truth. Like I said before, I could really care less about the money and to me it's all about the experience. You come into my bar and treat me like shit and see where that gets you! Karma is the bitch that comes around and goes around and it seems to me that you really should just quit while your ahead because everyone that has commented so far has tried to make you see that we are not out to fuck with your money. We just can't get it through your thick ass skull that we just want to do our best and sometimes that just isn't enough!

Springs1 said...

setron
"And no, we are not responsible for the computer being wrong in the pricing, sometimes an older menu sneaks through the cracks and will be circulated until someone catches it. The company is the ones responsible for the pricing and to take it out on a server is just irresponsible and unwarranted. If it can be fixed in a timely manner then it should be no big deal and if you are in that big a hurry then you should have gone to a fast food joint."

I am posting this in my overcharging blog where it belongs.

Your wrong, it's usually a RARITY that it's an older menu(only happened 2 times out of the times we have had price overcharges. It's usually that the NEW MENUS AREN'T OUT YET is what I have been TOLD FROM MANAGERS THEMSELVES at different restaurants honestly. Also, many times it's also the WRONG PRICE from corporate that CHANGES the prices in the COMPUTER SYSTEM to ALL the locations, but a particular location doesn't change their menu.

Answer the following questions please:

1. Can you read a menu price and find out what a price is for a particular item?

2. Can you read the item prices on a customer's check?

3. Can you take both the menu and the customer's check to compare EACH of the prices that are listed(which some aren't listed such as MOST restaurants do not list their soft drink prices and some like Chili's don't even list their alcohol prices even) to each of the particular items i.e. Baby Back Ribs $17.29, which on the Outback menu they had $16.99 at the time we were overcharged?

4. When you find a wrong price, can you go to your manager to get it fixed just as you would if the customer showed you the error, the difference here is, that the CUSTOMER wouldn't get the overcharge if the server would have TAKEN CHARGE OF THEIR TIP and been a CARING HUMAN BEING to CARE about the CUSTOMER'S MONEY instead of just their OWN MONEY?

THE ONLY WAYS that the server would not be at fault for a wrong price are the following:

1. If there is someone else that hands the customer their check, such as at Houston's another server handed us our check, which this is RARE, but it can happen.

2. If there is an old drink menu that is ON the table already, which has happened to us before, because the server cannot grab that menu that's on that particular table.

Springs1 said...

setron
"The company is the ones responsible for the pricing and to take it out on a server is just irresponsible and unwarranted."

WHY? The server is handing us our check and CHARGING us as well as the most important factor, WE ARE PAYING THEM!!

Take it out on servers is because 99.9% of the times they are usually the LAST PEOPLE to see the check and could have EASILY NOTICED there was a wrong price. If I can notice a wrong price, WTF can't my server? Are you fucking ILLITERATE or NEED GLASSES? You can read a menu, can't you? You can read a bill, can't you?

WE ARE PAYING for the SERVICE HERE, so this is NOT like when the taco bell cashier overcharged me. While it is morally wrong to not care about the prices a person is charging me, I do not blame the taco bell cashier for not caring. She wasn't getting PAID for the service that she was providing me, because it's just fast food service, nothing more. Whereas at a restaurant, the server is getting PAID to make sure things are correct. If you don't even TRY, HOW can I feel you are CARING or a NICE person that I would want to tip well or tip at all even?

If I saw my server actually comparing the menu to the check and then we had an overcharge, I would be a bit more lenient, but NO servers CARE about the customer's money to DO THEIR JOB. They just look over to make sure no extra items or wrong items are on the check, but the servers don’t check each price by comparing the menu with the check. Since I have been through it so many times, there's no way I wouldn't MAKE the TIME to make sure my customers were charged correctly. Sure I probably would make mistakes, but at least I take SOME ***EFFORT*** instead of NONE like MOST servers.

The person that is in charge of the price they charge me is the SERVER unless they either don't hand me my check or an old drink menu has a wrong price. They can TELL if the item is $16.99 or $17.29 like at Outback when we were overcharged 30 cents on the baby back ribs. My server COULD have noticed this. Instead, she blamed that the newer menus weren't out yet instead of HERSELF. WHY should the CUSTOMER HAVE TO BABY-SIT the SERVER? It's not US that works there, so we shouldn't know the menu BETTER than the server. I don't mean know by memory, I mean that to take some **EFFORT** to see if it's the correct price or not. The correct price is what we order from, NOT what price is in the computer. We order from a MENU, NOT from a computer system. WHY are you this stupid? Can I ask WHY are you that DUMB that I have to explain things that are COMMON SENSE? If I can see the wrong price, SO CAN MY SERVER unless they are illiterate, blind, or need glasses or someone else hands me the check or an older menu is on our table only, meaning no other older menus on any of the other tables. This has happened to us last year to a restaurant we went to a lot. Got tired of the overcharges, which was the 3rd or 4th time on the same drinks. The last time though, I knew the newer drink menus had been out, but we had an older one on our table. That's the manager's fault on that one for not taking out all the old menus.

"sometimes an older menu sneaks through the cracks"

Gotten that happen before, but the server is HANDED the menu back usually when they are finished ordering their food, so that means the server has an opportunity to notice if a menu looks old and worn vs. a new menu. While I didn't take off as much, I still took off, because the waitress could have noticed the differences in the menus in the way they looked, just the front cover even.

Springs1 said...

setron
"If it can be fixed in a timely manner then it should be no big deal and if you are in that big a hurry then you should have gone to a fast food joint."

WHAT? It's a big deal, because YOU WANT OUR MONEY, RIGHT? Well, in order to get OUR MONEY(or at least a decent tip), you need to CARE about OUR MONEY, so it IS a VERY BIG DEAL.

Just this year in January, went on a vacation, got overcharged 2 times on wrong prices within a 3 day vacation. One was at a Mexican restaurant where we got drinks and dessert. The dessert was a quarter more on our check. The waiter apologized, but you want to bet he NEVER ONCE TOOK THE EFFORT to have NOTICED THAT? WHY THE FUCK SHOULD WE HAVE TO IF WE ARE PAYING A TIP FOR THE SERVICE HERE?

Our server's job is to TRY THEIR VERY BEST to get things right, not to not even try at all.

The other time on the vacation, it was at a fine dining restaurant of all things. They had a drink menu that was in the bar area, so this wasn't just a loner menu that was old or something, because I saw other ones that had the same prices as well. Anyway, we were at the bar area waiting for our table due to that our table wasn't ready yet. When we finished eating at our table and got our check, the particular margarita that I ordered "AS IS" from the menu was $12 on our check, but $10 on the menu. This was our FIRST AND ONLY TIME THERE, yet I noticed that, isn't that something?

Anyway, when he comes by to ring up the check, I tell him "The Golden Margarita is $10, not $12", which he says "It must be a misprint", which he does apologize, but to say something like that is what got him an 11% tip instead of BEFORE THIS SHIT, REALLY HONESTLY was going to get 25%. You don't tell your customer that the price is wrong that they ordered from. WE DON'T ORDER FROM THE FUCKING COMPUTER!! When he came back, no comp as I WOULD HAVE ASKED THE MANAGER TO DO at least a soft drink off the bill at LEAST, which if the manager wouldn’t have budged, to save my tip, I would have given $2 out of my own pocket to make-up for the mistake. I would have NEVER DREAMED of saying it was a misprint to blame it on the menu. I told him when he came back that we didn't order from a computer, he just was SO MEAN to say "I fixed it." I felt like WOW, what an UNCARING BASTARD!! There's no such thing as a misprint on a menu. We CONSENTED to such-n-such price, well by LAW they cannot charge me more unless I changed something that got an upcharge such as adding cheese.

When you buy something anywhere, don't you go by the PRICE LISTED, NOT what the COMPUTER happens to scan? If it happens to be less, so be it, but if it's more, you wouldn't speak up? Have you ever spoken up even at a store before if this has ever happened to you? While I wouldn't fault a cashier, because no one is paying for the service and the cashier would have to actually go to each shelf to find the price, I would fault the server, because they have a little booklet called a menu they can easily find the prices and we are PAYING them to get our checks correctly to us.

Do you want to bet that he NEVER once compared the drink menu to our check? If I CAN SEE THE WRONG PRICE, SO CAN MY SERVER YOU NIMWIT!! HOW can you NOT blame the server? The server was supposed to have noticed this and gotten the price fixed from their manager, THEN handed us the check corrected already. THAT IS WHAT A CARING SERVER DOES TO EARN THEIR TIP!! You want my money, CARE ABOUT IT!!

Continued next post:

Springs1 said...

setron
"The company is the ones responsible for the pricing and to take it out on a server is just irresponsible and unwarranted."

Another time, got overcharged a dollar more for a side of red beans and rice. I saw the waitress not ONCE compare the menu with the check when she was printing it from the computer and NOT ONCE said she was sorry for MAKING US DO HER JOB by making sure EACH PRICE was correct. WE ARE PAYING FOR HER TO ****CHARGE***** US CORRECTLY NOT MATTER WHAT YOU HAVE TO DO TO NOTICE THIS. She could have noticed this after I ordered it, even BEFORE we got our food even, for real. She didn't have to wait until the end.

http://tangbro1.blogspot.com/2009/07/animal-06062009.html

http://animalmenu.wordpress.com/category/menu/

These are just examples of how you can do a comparison of the menu and the check prices. The dessert is correct Tre Leches. The bbq pork belly is correct. The foie gras is correct. Since this is a sample menu, they don't have each price listed, but you can see HOW the SERVER can do this just as the CUSTOMER can.

I have never been to California before nor this restaurant, but yet, I can tell if a person has been overcharged or not on this check with the prices that are listed that is. If the Tre Leches had $6 on the menu, you would go to the manager to fix it instead of not even TRYING to find the wrong price. It's YOUR JOB to get the mistake fixed, so why not do it BEFOREHAND? That way, you don't overcharge the person and the customer doesn't have to baby-sit your ass or get delayed even more when you could have noticed this even before the dessert was ready even.

I can see from the menu that the Tre Leches is supposed to be $7, so then I take that menu price and I compare it to the check, which we see it DOES have $7 for that item. So when you say "The company is the ones responsible for the pricing and to take it out on a server is just irresponsible and unwarranted", you have NO COMMON SENSE to speak of and/or you just don't want to admit you are VERY LAZY ASS and UNCARING person. It's COMMON SENSE that it's the server's fault if I get a wrong price on my check(unless someone else hands us the check or it's one older menu on the customer's table), because they can READ TOO, NOT JUST US CUSTOMERS YOU IDIOT!!

Do you not have ANY COMMON SENSE, I mean seriously, DO YOU? Obviously, you are DUMB AS A ROCK to say that it's not the fault of the server. The server catches it BEFORE it gets to the customer by getting it fixed from their manager. The server is responsible for CHARGING you correctly, so if you don't take ANY EFFORT into charging us correctly, the it's not a mistake, it's LACK OF EFFORT!! You can check the entrée prices and most of the drink prices WAYYY BEFORE check time. You can check the entrée prices BEFORE the customers even get their entrées even.

Any idiot knows just as the mail lady or man is at fault for putting the wrongly addressed things in your box(because they didn't bother to make sure it was going to the right address), it's up to you to make sure the prices on the check match the menu prices. Even though there are sorters for the mail, the actual person at fault is the person that ****************LAST SAW THE MAIL(or in this case THE CHECK)********** that could catch the mistake BEFORE it becomes a mistake at your table or in your mailbox. The difference with mail is, there is WAYYY MORE mail than there is items to check in restaurants, so the check situation should be a HELL of a lot less work and easier than the mail lady or man would have to do.

Get some common sense, because you don't have any!!!

setron said...

Springs1
"Take it out on servers is because 99.9% of the times they are usually the LAST PEOPLE to see the check and could have EASILY NOTICED there was a wrong price. If I can notice a wrong price, WTF can't my server? Are you fucking ILLITERATE or NEED GLASSES? You can read a menu, can't you? You can read a bill, can't you?"

You call me an idiot... you call me illiterate....you say I need glasses.....COME TO SAN ANTONIO TO MY STORE AND TALK TO ME FACE TO FACE YOU FUCKING SLUT!!!!!!!!

YOU NEED TO BE IN THE RESTAURANT BUISNESS TO TALK SHIT ABOUT THE RESTAURANT BUISNESS!!!!!!!

INSULT ME ALL YOU WANT BUT IT PROVES YOU KNOW ABSOLUTLEY NOTHING ABOUT THE WAY THINGS ARE DONE BUT YOU THINK YOU DO. GO THE FUCK AWAY BEFORE SOME SERVER FINDS YOU AND SHOOTS YOU DEAD BETWEEN THE EYES!

setron said...

The only way you will ever understand why we do the things we do is if you get a job as a server and see for yourself. All I'm saying is get hired go through the training and then you can quit. You will see what all of us are talking about. Until then go away, we don;t want you.

It's like arguing with a fence post, you can tell it all you want but it's not gonna fucking listen.

setron said...

Springs1"
"All MOST customers want to do is put in their order. They didn't go out to eat to get to know their server. They came out to eat to enjoy good food and drinks as well as enjoy WHO THEY CAME WITH unless they are dining alone, even then, that customer is coming to EAT, NOT to make friends. Go be a bartender if you want your server to chit-chat with any level."

I find 2 things really amusing about this comment. One "most" customers actually do want to know who their server is, if it's good service they will ask for that server by name the next time they are there.

Two is the "go be a bartender if you want your server to chit-chat on any level" In a different blog you say that is something you "HATE" in fact here is your direct quote.

"the bartender should STOP IMMEDIATELY his or her friendly chit-chat(which is PLAYING on the job)"

So you don't mind the bartender chit-chatting if you aren't there to be served is what you are saying in these contradicting statements. That's what I see and it's kinda hard to keep up with your thoughts after this much arguing, isn't it?

"MOST of the time I would think, people don't order salads to-go. Even if they do, they are getting paid $2.13/hr or in some cases at least minimum wage(ONLY when they do to-go orders)."

Wow how do YOU know what most people would order to-go? You have never taken a to-go order or been trained as a server so you couldn't know. As a matter of fact, the day time bartender at most restaurants is the to-go person too because there is not that much bar business during the day and I can tell you salads are just as popular as burgers are. Now steaks on the other hand are never ordered to-go, but salads are all the time! Know your facts before you speak monkey!!! On to the to-go person making $2.13 an hour...if that is true like you say (even though you've never worked to-go or served in a restaurant before) then why the hell wouldn't you tip them. When there are no orders being taken they are running food to other tables helping the servers out by getting ice for the drink stations and even helping the kitchen out in any way possible. But you couldn't know that because you sit behind a computer and "google" everything you would like to know.


Go get a job and get trained and try it out for a little while, you might just think differently than you do now. It can be an eye opening experience

Just think about it....

"Tell me do you tip based on someone else's service? If you don't, then WHY should we consider 20-30 people in the equation, when we should ONLY be concerned about OUR SERVICE ONLY to tip on, NOT SOMEONE ELSE'S SERVICE. When I dine in a restaurant, I remember one time hearing a guy ask 2 times for ONE side of ranch. Did I alter my tip, because the guy at the other table didn't get his ranch the first time around? OF COURSE NOT. So WHY tip based on OTHER PEOPLE?"

And when you order a medium rare steak and the one the cook assures the server is medium rare turns out to be well done when you cut into it? Are you gonna blame the server too? I sure as hell didn't cook your steak, and I was trusting my cook who "told me" that it was right. Am I still to be blamed for it. I should hope not. You have to understand the "faceless" people behind the scenes are the ones that can make a server or break a server. Tha includes the host, busser, bartender, cooks, and even managers.

setron said...

"If I get a daiquiri, that's less work than a Wendy's cashier. The Wendy's cashier has to fill the cup with ice and the daiquiri counter worker doesn't. All they do is just fill the cup. It just wouldn't be fair or right to tip for less work or the same amount of work. You should treat people FAIRLY by treating ALL people the SAME REGARDLESS of what they get paid."

You are a fool if you think most bartenders have those shitty machines for pouring margaritas or daiquiris. Every bar I've worked in we hand make our drinks, ALL OF THEM, so telling me a bartender is the same as a Wendy's cashier tells me you are either very naive or just an idiot who will never learn because it's easier to sit behind a computer and "google" how we do our jobs rather than see for yourself. All it will take is getting hired, go through training, and the rest is up to you, but that will never happen because you want to be a "know it all" who has never experienced anything in her pathetic life!

""Refills on your drink or upselling is so tiny in the whole scheme of things!"

I NEVER said it wasn't tiny. Tiny things can bother people."

Yeah it's called being picky and rude about it.. When tiny things bother people all the time they lead to things such as heart disease and stress over something that could be over looked.

Springs1 said...

setron
"And when you order a medium rare steak and the one the cook assures the server is medium rare turns out to be well done when you cut into it? Are you gonna blame the server too? I sure as hell didn't cook your steak, and I was trusting my cook who "told me" that it was right. Am I still to be blamed for it. I should hope not. You have to understand the "faceless" people behind the scenes are the ones that can make a server or break a server. Tha includes the host, busser, bartender, cooks, and even managers."

WTF does this have to do with this:

"When I dine in a restaurant, I remember one time hearing a guy ask 2 times for ONE side of ranch. Did I alter my tip, because the guy at the other table didn't get his ranch the first time around? OF COURSE NOT. So WHY tip based on OTHER PEOPLE?"

I was talking about there was a guy at another table that I saw another server didn't have the ranch, nor did he get it and our waitress, which was his table's waitress also, didn't even get the ranch when he was told. Then, our waitress ran the chips n'salsa(which this was at Chili's, so this wasn't a free item, it is a menu item) to them unknowingly another server ran the chips n' salsa already, without the ranch, so both people didn't get the ranch. We tipped our waitress 26%. We didn't take off due to that other customer got his ranch forgotten again and again, was my point, so WHY tip for to-go orders based on the service on the people dining inside? THAT was my point if you actually took time to **READ** what I said.

The part about the steak, if you cannot tell the difference in COLOR between a medium rare steak vs. a well done steak, you are fucking BLIND as a bat. That's one extreme to another.

http://www.friedchillies.com/index.php/site/detail/the_outback_steakhouse/

Look at that picture. Medium rare steak that is **RED**, while a WELL DONE steak is BLACK OR DARK in color, like DUH!! That is NOT the same as bringing me a medium well steak when I ordered it well done, because then I wouldn't fault you then. You'd have to cut it open to know the difference with that one, but NOT your example you IDIOT!!

http://thibeaultstable.blogspot.com/2009/05/grilled-prime-rib-with-shoestring.html

This prime rib appears to be medium well to well done vs. the other picture that you can tell just by LOOKING at both pictures. One is red looking, the other is dark or black color.

If I ordered a steak well done, if you handed me the first picture as if that were my plate, you would be a complete idiot. If I ordered my steak rare or medium rare, or even medium, you wouldn't hand me the second picture. That looks like it's really been cooked at the very least medium well, probably well done. Can't tell the difference by looking between medium well and well done, but can tell the difference between a major difference such as red and black colors. WHY make this stupid example? It just shows how you still have NO COMMON SENSE to speak of and how I know MORE than you do about certain things. I didn't say all things, I said CERTAIN things.

Continued next post:

Springs1 said...

setron
"And when you order a medium rare steak and the one the cook assures the server is medium rare turns out to be well done when you cut into it? Are you gonna blame the server too? I sure as hell didn't cook your steak, and I was trusting my cook who "told me" that it was right. Am I still to be blamed for it. I should hope not."

In the pictures above, how could I not blame you if you are my server that brought me the color differences OBVIOUSLY wrong like that. You are making a STUPID example. A better example would have been a comparison of rare to medium rare or medium to medium well or medium well to well done, THOSE you couldn't just know just by looking, but something like a medium rare vs. well done, OF COURSE you can tell just by simply LOOKING at the damn fucking steak you IMBECILE, STUPID IDIOT!! You are DUMB!!!!

This has absolutely ZERO to do with tipping based on other customer's service they get from our server/or the customer's other servers that run food for our waitress.

setron said...

Springs1
"The part about the steak, if you cannot tell the difference in COLOR between a medium rare steak vs. a well done steak, you are fucking BLIND as a bat. That's one extreme to another.

http://www.friedchillies.com/index.php/site/detail/the_outback_steakhouse/

Look at that picture. Medium rare steak that is **RED**, while a WELL DONE steak is BLACK OR DARK in color, like DUH!! That is NOT the same as bringing me a medium well steak when I ordered it well done, because then I wouldn't fault you then. You'd have to cut it open to know the difference with that one, but NOT your example you IDIOT!!"

How am I an idiot when that is clearly a SLICE of steak. Have you ever seen the actual difference in the cooked part of the steak when it's brought to you? If you eat at Outback as you claim to do then you would know the only way to really know is to CUT INTO YOUR STEAK!! Not post a link to a picture of a slice of steak that is clearly just a slice!

Megan said...

why are you such a bitch? do you find it fun, or does it make you giggle writing how much we screw you? do you think everyone is out to get you? god get over yourself!!! oh yeah and the servers are the ones that dont care about the money right...thats why were fighting for every dollar we make...your such a BITCH!!! i honestly hope you go out somewhere and you are overcharged every time you eat out. and you can say i dont care about the people im serving all you want...but honestly do you care about the server serving you?? or how they have to have a $100 dollar shift to make rent that month not that were out to get you...and ps. the money you would get overcharged would not go to us it would go to the company at the end of the night not to us, ever heard of money owed?? pss. FUCK YOU!

Springs1 said...

Megan
"but honestly do you care about the server serving you??"

OF COURSE I do, personally I do if they are a good server as well as tipping them well if they were good.

"the money you would get overcharged would not go to us it would go to the company at the end of the night not to us, ever heard of money owed?? pss. FUCK YOU!"

You are a STUPID MORON!! This is common sense!!

The BIGGER CHECK AMOUNT MEANS BIGGER TIP, which means if you overcharge me, that's MORE TIP you get from the BIGGER check such as let's say the check was $50 with tax exactly and let's say to make this simple, with tax, the overcharge was $2.00, so now the check is $52. $50 x 20% = $10 $52 x 20% = $10.40, which in that case if I was going to leave 20%, I would just leave $10.50 to round, because it's easier for everyone involved than to leave 40 cents.

That means you would have made 50 extra cents ON the overcharge. You are DUMB, you really are!!

As far as certain overcharges go, it may not go to the company. For example, a server can ring up an item, then get it voided after the customer paid, meaning they get to pocket that money from the customer.

Another thing, the waiter at Applebee's that rung up my credit card on the wrong table, that bill was almost $11 more, which means if we would have tipped on that, it would have been at least $2 or more that he would have made profit due to the higher check amount as well as he could have gave a FRIEND'S table OUR LOWER check so then they would have paid the lower amount. In the end, he would have made a profit.

Once, had a waitress purposely give me the wrong gift card back due to us calling the manager on her and one of the friend's of mine got said to him "I don't have a change bank", which he was owed $9 dollars. My situation, the waitress could have spent the $7 and something cents that was left on my gift card on her. Keeping the customer's change is stealing as well. She got fired btw. I think she was mad all because we wanted separate checks, which we told her at the very beginning when greeted that's how it was going to be. I don't get it either, because the time before we tipped 26% when it was just me and my husband, so I don't know what was her problem why she was not a good server that time that we kept having to ask for things twice and taking longer than it should have for refills when we were right by the soda station.

So when you start talking to me MISS KNOW-IT-ALL, KNOW YOUR STUFF YOU STUPID, UNEDUCATED, NO COMMON SENSE IDIOT!! FUCK YOU TOO BITCH!!! I KNOW MORE THAN YOU ABOUT RESTAURANT SERVICE!! YOU DO MAKE A PROFIT OFF OF AN OVERCHARGE not matter what it is. The HIGHER THE CHECK, the HIGHER TIP!!

Springs1 said...

Megan

One more thing:

The only time you wouldn't make a profit off of an overcharge is if it was something like 1 cent or 4 cents or something low like that. Most of the time, the overcharges aren't that low.

Springs1 said...

setron
"How am I an idiot when that is clearly a SLICE of steak."

I was clearly talking about the TOPS of the steaks you IDIOT!!

"Have you ever seen the actual difference in the cooked part of the steak when it's brought to you? If you eat at Outback as you claim to do then you would know the only way to really know is to CUT INTO YOUR STEAK!!"

For real, actually at Outback once. My husband and I were eating there when we happen to see a steak that a waiter was bringing to a table that was VERY RED(looked rare) and we were talking about it. My husband said he doesn't like when a steak is sort of like still "mooing" so to speak.

I am talking about the TOPS of the steaks that you can DEFINATELY TELL just by LOOKING at them one is RED(the medium rare steak) that was the first link and the other one steak's top that is NOT RED AT ALL, NOT ONE BIT!! So you mean to tell me you cannot tell by the TOPS of the steaks? Are you BLIND or STUPID? At least tell me you have common sense? I am ONLY going by the TOPS of the steaks. I can tell by the TOPS of the steaks what is rare or medium rare vs. a well done steak. This is a DUH!!

Read this comment I had from a former waiter:

http://forums.slickdeals.net/showthread.php?sduid=249745&p=7915572&highlight=springs1#post7915572

Demosthenes9 said:

"Absolutely right. As a waiter, it was ultimately my responsibility to ensure that EVERYTHING was correct with your food. Cooks would plate up entrees and the expediter would "build tickets" by collecting the correct entrees, adding the side items, and placing the plates on a tray to complete the order. (at least that's how it worked just about everywhere I have been). At that point, the waiter SHOULD check each plate to see that the order is correct to include having the correct side items. Waiter should also make sure that the food is still hot and didn't "die in the window" while waiting for the order to be filled. Lastly, a waiter who actually knows what he is doing can simply look at your steak and tell with some accuracy whether it is cooked correctly or not. (There are of course exceptions where steaks are "borderline", like right between medium rare and medium, or between medium and mid well.) I have had any number of cooks yell at me because I told them to recook a steak before I even took it to the table. It doesn't take a genius to see a somewhat burnt steak sitting on a plate and to figure out that it ISN'T medium rare as ordered.)The funny thing is, if waiters took the time to pay attention to the little details like the one's Spring mentioned, they would actually have MORE time on their hands to take care of customers. Afterall, it takes maybe 30 seconds to check over an order and make sure it's correct. Failure to do so means that you now have to go all the way back to the kitchen, argue with a cook, get a replacement side item, then carry it back out to the table. That time could have been better spent taking care of other tables instead."

See, this person agrees with me here and he WAS a waiter. He has common sense, you don't.

Megan said...

listen whore...if you think everyone tips 20% your the fucking moron. just because someones bill is $50 they dont always tip what they should, i could give the best service ever and still make $4 on $50...your the moron!

Springs1 said...

Megan
"listen whore...if you think everyone tips 20% your the fucking moron. just because someones bill is $50 they dont always tip what they should, i could give the best service ever and still make $4 on $50...your the moron!"

First off, I have only had intercourse with my husband, so you can say what you want, I am NOT A WHORE. I bet it's YOU that has had intercourse with several guys and you are just JEALOUS!! Am I right?

I have only had oral sex with one other person before my husband and that was with a guy that I went out with for 3yrs and 3 months during my college years.

So quit calling me something that isn't true. It's probably YOU that's the SLUT!! I bet I am right, aren't I?

As far as the people that tip you $4 on $50 no matter what, I cannot help you with the cheapasses. I am TALKING ABOUT the people like US that DO THE **MORALLY RIGHT THING** when they tip. The ones that tip you well when you did well and the ones that tip you poorly when you have done poorly.

You CAN still make extra money on an overcharge, because the check is higher even if they tip you $4, because maybe if the check was $2 less they may have given you $3, EVER THINK OF THAT MORON? It may not be no matter what, this is the amount they give you. It could also work the other way around that if the check is $2 more, they could give you less than if it was $2 less, because they are spending more money. I know people that do that sort of thing. They feel if the check is a lot of money, they don't want to tip as much as they would if the check was less such as eating at Waffle House instead of Outback. More than likely, you will spend more money at Outback than at Waffle House.

All I am saying is that overcharges can sometimes make the person tip less or tip more for those type of people and for the type of people that tip like they are supposed to as long as they had good service of course, you would get more money from the overcharge if they didn't notice the overcharge. While it may not be a whole lot of money, it's still more money that you make off each customer that you would overcharge that does tip like they are supposed to that had good service that is.

setron said...

Springs1
"First off, I have only had intercourse with my husband, so you can say what you want, I am NOT A WHORE. I bet it's YOU that has had intercourse with several guys and you are just JEALOUS!! Am I right?

I have only had oral sex with one other person before my husband and that was with a guy that I went out with for 3yrs and 3 months during my college years.

So quit calling me something that isn't true. It's probably YOU that's the SLUT!! I bet I am right, aren't I?"

This is just really funny and not a part of this discussion, now is it? So if you don't like being called something that isn't true, then why do you insist on calling other people morons, stupid, or without common sense? If you don't like it then why do you insist on calling others these names and more.

I can go through all of your comments and count the times you have called someone who was being nice to you a moron or stupid and it will be a lot more than you realize. You say you are nice, but in fact just by this contradiction you have proved that you are a mean, cruel hearted person.

You told me before that something was not part of the discussion so take your own advice and leave this one alone.

Springs1 said...

setron
"So in other words I WRITE THE MENU PRICING NOW!! How the hell is it my fault that the prices change. Look to your current President for those answers, he thinks he can fix everything!

I DO NOT WRITE THE MENU!!"

As I said, you have a set of EYES just as the customer does to see if prices on the check match the menu prices. It's your fault that you didn't take notice of the overcharge and get it fixed by the manager BEFORE you handed me my check with an overcharge.

Don't you get it.

This is your receipt:

Mozzarella sticks $7.49
Chicken Sandwich $6.99
Add side salad to entrée $2.29
Burger $7.99
Cheesecake $5.99
1 coke $2.29
1 long island iced tea $7.00

Let's say the coke and the long island iced tea is not on the menu, which a lot of restaurants don't list their drink prices at all and some only list certain mixed drinks or wine prices.

You can verify the rest. It's YOUR JOB to *CHARGE* me correctly, because I am PAYING you to hand me things correctly, that's part of why you make a tip. You don't just get a tip, just because you only make $2.13/hr, it's EARNED, it's not a right. You earn it by comparing the menu with the check.

"The company typically writes the menu and the pricing and then sends that program through the world wide web to be downloaded to the managers computer to then be downloaded to the front of the house computers along with the new menus they ship out every 2 to 3 months."

These things you are saying mean nothing, because the CUSTOMER can find a wrong price, SO CAN OUR SERVER unless they happen to not hand us our check, which is a rarity, but it can happen.

I don't care about that. I care about that my SERVER CARED about my money so in turn I can care about THEIR MONEY. What goes around, comes around. You don't care, I won't care much about your money either. It's that simple.

"I understand that you say we can take a menu and compare it but in all the places I've worked the pricing has always matched so I really don't see the reason for all the argument and the blame can be taken squarely off the servers."

How do you know the prices have always matched if you NEVER have CHECKED OVER THEM, HUH? You don't know smarty pants, do you?

As far as you don't see the reason for the argument, well WE have had many of times this happened to us, so I am SICK of these UNCARING SOB'S that only care about their tip. When servers start caring about their customers, then the customers will care more about them in the tip.

"After all if someone were to want to understand they would walk a mile in my shoes as a server before they opened their mouths about things they really can't comprehend."

You cannot comprehend it, because you have never been overcharged prices before, have you? I bet when you go out to eat ever, I bet you don't compare the menu to your check, do you? Please answer, I'd really like to know.

YOU cannot comprehend what it's like to keep showing servers what THEY COULD have found, all because they are like you, take ZERO EFFORT into finding things like that. They are too lazy and uncaring, but then people like you write sob stories about not being able to pay the rent. You expect people to care about you, but you don't care about them. What do you expect back?

When you keep having to go through the overcharges, you will understand that you wouldn't want to treat other people like that, because it sucked going through that when it happened to you, but you don't even know I bet, because you probably never check your own check for wrong prices. I bet you don't even check the prices you are charged at the store or at fast food places, am I right?

Continued next post:

Springs1 said...

setron
"you will never win this argument!"

I have won it, because if a CUSTOMER that doesn't work there can FIND a WRONG PRICE(an overcharge), so can the SERVER unless they don't hand us our check. Ask yourself, DO ***I*** WORK THERE and then ask yourself how can a customer know the wrong price. Then, you will know how YOU can know a wrong price as long as our server hands us our check of course.

You cannot argue with the GOD'S TRUTH that you aren't blind or need glasses or illiterate that you cannot take a look at the person's check and verify the prices that are listed on the menu with the customer's check.

I can find the wrong price, so can you!! WHY do you act like you are leaning disabled or something? You cannot get that through your head that you can READ PRICES on a MENU and COMPARE it to the customer's check.

YOU KNOW that when the customer orders, the only price you can LEGALLY charge them is the one that is listed on that menu(or on display in the restaurant such as on a sign)?

The price in the computer WE DON'T FUCKING ORDER FROM YOU IDIOT!! WHY CAN'T YOU GET THAT THROUGH YOUR STUPID, LAZY ASS, UNCARING SKULL, HUH? WHAT IS IT GOING TO TAKE TO GET YOU TO UNDERSTAND THAT THE PRICES IN THE COMPUTER MEAN NOTHING!!

I don't care if the computer has my chicken tenders are $40, if the menu states it's $13.99, then it's $13.99, not $40. The computer is wrong, the menu is ALWAYS right, because that is the *ADVERTISED PRICE*, which is the ONLY price the customer CONSENTED TO BY LAW!! You are not legally able to charge me more unless I ordered something extra adding to the $13.99.

WHY can't you understand that it's up to YOU, the SERVER, to make your OWN TIP, good or bad? You have 100% CONTROL over noticing a wrong price if you hand me my check if you are my server. You are in control of what kind of tip you can make yourself receive(that's if the customers are fair of course).

The waitress that overcharged my husband $1.50 on his entrée that said "I don't add it up", which the prices were together on the check, but listed separately on the menu, was going to literally get 25% BEFORE that happened, then she did that and said that, she got 4%. This was $21.99 that if you added crawfish it was $4.99. Any idiot could ROUND a penny to the next dollar for each, 22 + 5 = 27, which on our check it had $28.48. My point was, that if she would have checked the prices and probably would have noticed the wrong price, she would have gotten it corrected by her manager and gave it to us. If she would have told us that, I would have wanted to give her 30% just because she would have CARED so damn much as no others do about their customer's money, but NO, NO ONE WANTS TO *******EARN******* their tip with this subject. They want to be lazy to not verify the prices.

My point is, if she would have decided to have made her own destiny with her tip, she would have gotten plenty from us instead of having to pay some to serve us since we only left like $4 on an $85 check, because I was so mad, I didn't want to leave $5 no matter what the check amount was, that's how FURIOUS I was at the BITCH for telling me "I DON'T ADD IT UP" as if she is blind, illiterate, or need glasses or just plain dumb. She was too lazy and uncaring to care, so we didn't care about her tip much. She's lucky she got a tip for being so fucking ass rude to tell me she didn't add it up. She was trying to DEFEND herself when there was NO DEFENSE when she didn't GIVE IT A ****TRY**** at the VERY LEAST. She admitted she didn't ONCE, NOT ONCE, NO ONCE, TRIED!! So when that happens, FUCK those servers that are like that.

setron said...

You are just a stupid bitch who is way too concerned with things that apparently only happen to you. 99.9% of the people who go out look over the check when it hits the table and out of those 99.9% only 0.2% have a problem like you do.

You like to call servers names because it empowers you. I liken you to the slave owners of the past who are only satisfied when you get your way or run someone to death because "they can't do their job"

It's plain to me that you are the one who is self centered and will never see what it takes to actually do the job we do.

If you really don't like being "screwed over" by the peons of the restaurant industry, the ones who suffer because of "perfectionists" like you then you can kindly take our menus and shove them up your ass!

We don't need people like you coming in to eat anyway. We can survive on the ones who actually like to have a good time and just want to be treated like a regular person.

Stay at home and cook in, because we don't want you!

Springs1 said...

setron
"You are just a stupid bitch who is way too concerned with things that apparently only happen to you."

Look WHO IS TALKING: "You will never understand how it is to go home to your husband/wife and tell them you made no money because all you do is open beer and nobody tips for that."

"Sorry I can't pay the mortgage this month so we will be living under a bridge until I can not open beer and actually make some money by making a "real" drink."

"Sorry son, but we just can't afford to buy you new clothes, because I can't make any money for new things until I can not open beer for a living."

You need to LOOK IN THE MIRROR AT YOURSELF to see **WHO** REALLY IS THE ***SELFISH*** PERSON acting like you want PAYMENT for FLIPPING A CAP AND GRABBING A BEER!!

You are a hypocrite!! You only care about your money by saying those things and not wanting to check over the customer's check prices with the menu. So you see, YOU ONLY CARE ABOUT YOURSELF!!

Calling me a "STUPID BITCH" shows that YOU ARE MADDDD that I PROVED YOUR STUPID IGNORANT LAZY, UNCARING ASS WRONG!!!

"only 0.2% have a problem like you do."

A LOT and I mean A LOT, of people are VERY TRUSTING. I was once at a mexican restaurant and saw a man with a lady give his waitress a credit card WITHOUT even getting their check. I told my husband WOW, people are SOME STUPID TODAY!! Even if the server isn't more than likely going to overcharge you on purpose, the fact that they could easily press an extra button charging you for something you didn't order or as what has happened to us 3 times is the wrong amounts were charged on our credit cards(1 of them was the Applebee's waiter ringing up my credit card on the wrong table) or ringing up a wrongly priced item such as I got charged for a side salad without an entrée once when I ordered an entrée.

So that's why. People don't go out to eat to want to be their server's BABY-SITTER by checking all the items and the prices. That's BULLSHIT that we should have to do that and our servers don't a lot of the time. The customer is PAYING you to **CHARGE** them CORRECTLY, so YES, it IS your job to MAKE SURE the prices are correct. I can understand if it's a REAL MISTAKE as if someone tried, but YOU and the UNCARING REST of the servers that did this to us DIDN’T ONCE take a menu and make sure the prices were correct. Even the time the waitress rung up the side salad without an entrée, she was too lazy to find out why the side salad was $3.50 when I had knew that the menu stated $1.99, which it was the FIRST TIME I was EVER THERE EVEN, how SAD and PATHETIC.

My point is, you don't have the problems, because a lot of people out there are too TRUSTING with their money. Even if they do find an error, they don't want the hassle of getting DELAYED or just the HASSLE in general of that crap. If the server would be responsible enough to find the error WAYY BEFORE check time(unless it's the last thing ordered if they asked for the check as well) and get the mistake fixed, the customer would not have the overcharge or a delay in their service.

I couldn't imagine giving my server my credit card or cash without seeing the bill. That's just STUPID of ANYONE to be that trusting, because they are people that will be underhanded out there as well as people do make honest mistakes such as putting an extra item on the bill or pressing the "house salad" button instead of the "Add house salad to entrée" button. The tip then will depend on how they handle the mistake.

Springs1 said...

setron
"You like to call servers names because it empowers you."

NO, it's because it's so irritating that the servers that would be bad if I had them are that STUPID to that they can't admit the TRUTH and they KNOW they are lazy.

It's common sense YOU MAKE YOUR OWN TIP for the *MOST* part. You decide if you want to bring me my food completely wrong if you took my order. You decide if you want to overcharge me and not verify ALL things(not counting taxes of course, because that deals strictly with the government).

"I liken you to the slave owners of the past who are only satisfied when you get your way or run someone to death because "they can't do their job""

As far as your comment about "SLAVE OWNERS", that's because it's TOO MUCH WORK FOR YOU, AWWW POOR SETRON. You are just TOO LAZY ASS, that's what this is ALL ABOUT!! The "I DON'T WANT TO WORK" ATTITUDE!! No one is asking you to be a slave. A slave is like that lady that asked me at the donut shop once to wet her napkin for her kid, because the bathroom was occupied. THAT was NOT OUR JOB to do that. THAT IS SLAVERY!! That request was out of line and I refused her. One of my other co-workers did it though. The reason why I refused her, is because that is out of line. That's kind of like asking the server to warm up a mother's baby-bottle in the microwave, because that in-of-itself has ZERO to do with the SERVICE. THAT is slavery. You have NO CLUE what "SLAVERY IS", because you are too lazy to do anything for your customers. You expect work less than a fast food worker to get you a tip. That's just CRAZY AND SELFISH as well as VERY SELF-CENTERED!!

I am the 100% OPPOSITE of "RUNNING SOMEONE TO DEATH", because I order EVERY SINGLE THING with my food that I want such as ranch, mayo, mustard, etc. I also have asked many of times, just as an example: "the check, a box, some containers for my condiments, and a bag." If I need napkins sometimes I have even gone up to get my own at times to not bother the server or if I needed more sweet-n-low packets if I order iced tea, I go to another table and get some 99.9% of the time to not bother my server with that stuff I can easily do myself FASTER anyways. I also I may ask for a refill and extra napkins at the same time. So you are VERY WRONG when it comes to "RUNNING SOMEONE TO DEATH." I try my very hardest to ask things in one shot. I am human and sometimes forget things, but in general I DO ask for things all at once.

Springs1 said...

setron
"It's plain to me that you are the one who is self centered and will never see what it takes to actually do the job we do."

YOU HAVE GOT YOUR NERVE TO SAY THIS: "No it's not. Plain and simple my job is to serve you drink and food. End of story. There is nothing in my job description that says I have to be a "mistake finder."

If you really weren't so "SELF-CENTERED" you wouldn't look at your job as "IT'S NOT MY JOB" type of attitude and actually would GIVE A CARE about your customer's happiness in their service. You would CARE about their money to make sure each price is exactly the amount they are supposed to be charged since they ARE PAYING YOU(if they are FAIR of course).

It's plain to me, that you are the VERY "SELF-CENTERED" to NOT CARE ONE BIT ABOUT WHAT YOU ARE *****BRINGING TO THE CUSTOMER'S TABLE*** and that you feel you are just a "DELIVERY PERSON" per say instead of taking CHARGE of WTF is in your HANDS that you are BRINGING to the customer.

I don't know ANYONE that would LOVE to have their food wrong or something obviously missing or have their check overcharged, so by not being a "MISTAKE FINDER" you are showing how YOU DON'T GIVE A FUCK about ANYONE EXCEPT YOUR TIP. You are, it's the TRUTH!!

If you really cared about someone else BESIDES yourself, you would be that MISTAKE FINDER. You would PREVENT LOADS of mistakes that are from the kitchen staff that are obvious, mistakes from the bar that are obvious such as "no salt" on rim of a margarita glass that has salt, and notice wrong prices that the manager or corporate didn't notice/changed.

You would actually CARE if you would be OVERCHARGING someone or BRINGING them the WRONG FOOD or FORGETTING A SIDE DISH, etc., if you really weren't so SELF-CENTERED as you are.

There's no way I would EVER just bring out food without making sure the things the customer asked for were obviously correct such as a side of ranch or the correct side dish, etc. I would NEVER just bring a customer's check and HOPE that the prices were correct considering I get wrong prices a lot of places, not even just non-fast food restaurants, so I would never trust the computer systems that they would make the menu, because sometimes they don't. I would make MY OWN TIP. I would NOT just TRUST that it's correct like YOUR UNCARING ASS DOES, YET, you have the NERVE, THE GALL to call ME "SELF-CENTERED". You BETTER LOOK IN THE MIRROR AT YOURSELF BEFORE TELLING ME ANYTHING!!

Springs1 said...

setron
"suffer because of "perfectionists" like you then you can kindly take our menus and shove them up your ass!"

This is NOT about "MISTAKES", this is 100% about people like you that DON'T **************TRY**************** their VERY, VERY BEST!! You admitted you don't check the prices. You don't TRY, then HOW can you call that a "MISTAKE?" That is PURE LAZINESS such as deciding not to study for a test. You are DECIDING not to even GIVE IT A TRY to see if the prices on the menu that the customer ORDERED FROM match what **********YOU************ are CHARGING THEM. You are pressing the buttons, so YES, ***YOU*** ARE CHARGING THEM, NO ONE ELSE IS UNLESS ANOTHER SERVER OR MANAGER BRINGS THE CUSTOMER THEIR CHECK!!

You STILL NEVER ONCE STILL ANSWERED MY QUESTION if you as a customer even check the prices with the menu? I bet I know why, because YOU DON'T, so OF COURSE YOU DON'T KNOW IF IT'S EVER HAPPENED TO YOU OR NOT! You claim you may not be able to buy clothes for your son or pay the rent, well, you aren't TRYING to pay the rent or buy clothes if you don't try to notice if you are overcharged. You are just as STUPID as the guy that handed the waitress his credit card without receiving his check. You don't TRUST that you are charged correctly, because people like YOU are TOO LAZY and DON'T GIVE A DAMN about NO ONE ELSE'S MONEY EXCEPT THEIR OWN!!

People expect they won't get mistakes, but the thing here is, there's a HUGE DIFFERENCE between a mistake and just pure laziness. One is that the server really tried very hard to get a good tip and the other is just simply being uncaring as well as very lazy to not TRY to PREVENT an obvious mistake from getting to their customers.

Take your ZERO tip and shove it up YOUR ASS, ASSHOLE!! How do you like that you UNCARING excuse for a human being that only cares about HIS MONEY, but NO ONE ELSE'S MONEY!!

We don't expect perfection; we expect that our server will CARE about our money if they want our money. We expect that our server will care about if our food has very obvious errors or not by at least TRYING to double check things instead of just trusting it's obviously correct. At least try, if you don't try and get things obviously wrong, WTF tip do you expect? Do you expect someone to feel sorry for you if you were to lazy ass to *CARE* about them?

"We don't need people like you coming in to eat anyway."

We don't need UNCARING, LAZY SOB'S LIKE YOU COMING OUR WAY!! It goes both ways you UNCARING EXCUSE FOR A HUMAN BEING!!

Customers want servers that CARE, do you know what that WORD MEANS? TO ***********CARE************ about someone else's food and money that isn't their OWN. By not even TRYING to PREVENT something going wrong that was an OBVIOUS thing is showing how you DON'T CARE AT ALL, NOT ONE BIT!!

"We can survive on the ones who actually like to have a good time"

I want to have a good time and I do MOST of the time, otherwise WHY would I go out to eat then?

"just want to be treated like a regular person."

Customers want to be treated as if their server actually ***CARES*** about what they ask for and if they get overcharged or not. They don't want you to steal their money, because as I said before, unless it's like 5 cents or something, you make a profit off the overcharge if the customer doesn’t notice the overcharge or get it fixed.

We want to be treated like "You want our money, then don't act so self-centered and lazy ass." Treat OUR MONEY, FOOD, and DRINKS as if that were *****YOURS****!! Do you really want the wrong food at your table and your significant other have their food 100% correct? I am so sure you'd REALLY want that to happen. Do you really want the restaurant to get more money off of an item that you consented to a lower price when you ordered? This is wrong. Do you really want your server to NOT care about your money? Obviously, money is important, that's why you want money for flipping a cap and grabbing a beer for your child's clothes or rent.

Springs1 said...

setron
"Stay at home and cook in, because we don't want you!"

Don’t be a server, because WE DON'T WANT YOU TO RUIN OUR OUTING, because you want to be LAZY ASS AND UNCARING!! YOU ARE SUPPOSED TO CHECK OVER THINGS, because this is NOT FUCKING MICKEY D'S!! Those people don't care if it's right or wrong, which I 100% understand, no INCENTIVE, but when you get a tip, that's supposed to be an INCENTIVE to get things obviously correct to table as much as what is in your control.

You also still never mentioned when I proved you 100% WRONG about the **TOPS** of the steaks that you can TELL by the PICTURES if one is well done vs. one is medium rare or rare. There's no cutting necessary for those extreme cooking times. WHY can't you admit I am right about this? Those pictures were VERY OBVIOUS, which one was a red steak, the other was grey looking. It's like DUH, are you THAT STUPID, for real!!

setron said...

I was actually going to end it where I did but you are just so ignorant of a lot of things about life in general.

Springs1
"As far as your comment about "SLAVE OWNERS", that's because it's TOO MUCH WORK FOR YOU, AWWW POOR SETRON. You are just TOO LAZY ASS, that's what this is ALL ABOUT!! The "I DON'T WANT TO WORK" ATTITUDE!! No one is asking you to be a slave. A slave is like that lady that asked me at the donut shop once to wet her napkin for her kid, because the bathroom was occupied. THAT was NOT OUR JOB to do that. THAT IS SLAVERY!! That request was out of line and I refused her. One of my other co-workers did it though. The reason why I refused her, is because that is out of line. That's kind of like asking the server to warm up a mother's baby-bottle in the microwave, because that in-of-itself has ZERO to do with the SERVICE. THAT is slavery. You have NO CLUE what "SLAVERY IS", because you are too lazy to do anything for your customers. You expect work less than a fast food worker to get you a tip. That's just CRAZY AND SELFISH as well as VERY SELF-CENTERED!!"

The wetting of the napkin and warming up the bottle are actually a part of the "service" a server does for the people sitting at the table. If you have ever worked as a server you would know that. You have not. If you call me lazy for doing what I do then I can call you extremely lazy because you sit on your ass all day at your "office job."

On to my next point.

"Customers want to be treated as if their server actually ***CARES*** about what they ask for and if they get overcharged or not. They don't want you to steal their money, because as I said before, unless it's like 5 cents or something, you make a profit off the overcharge if the customer doesn’t notice the overcharge or get it fixed."

I have never ONCE said anything about "stealing your money." You have some fucked up notion that we are all out to get you and all you can do is try to attack us behind a computer. Very lazy indeed.

"You also still never mentioned when I proved you 100% WRONG about the **TOPS** of the steaks that you can TELL by the PICTURES if one is well done vs. one is medium rare or rare. There's no cutting necessary for those extreme cooking times. WHY can't you admit I am right about this? Those pictures were VERY OBVIOUS, which one was a red steak, the other was grey looking. It's like DUH, are you THAT STUPID, for real!!"

As far as this, all I have to ask you is, have you EVER cooked a steak? The answer must be no because when you put red meat on a cooking surface the surface of the meat turns BROWN! The only way to check to see if your steak is done correctly is by CUTTING INTO IT!! You really are stupid if you believe that picture is of a steak that has not been cut open. I have been grilling and cooking steaks for almost 25 years and you are just stupid!

setron said...

Springs1
"Obviously, money is important, that's why you want money for flipping a cap and grabbing a beer"

I found something you really need to read. Here is the link:

http://www.wikihow.com/Tip-a-Bartender-Properly

Number four is the one you REALLY need to read!

"Tip $1 per drink as a baseline, lacking anything better to go on, even if the only visible drink preparation involved is opening a bottle of beer. This will vary, depending on the kind of bar you're in. This is why crowd assessment matters. A tip of $1 per drink is always an "acceptable" tip. On complicated orders, a bit more is always deeply appreciated. Typically $1 is an acceptable tip for a beer (draft or bottle), but tip $2 for mixed drinks. More if its a complicated mixed drink."

If it's online then you have to believe it. That is how you work, right? You have tried to prove everyone else wrong by using the world wide web to your advantage now it's MY turn!! Eat on that "LAZY ASS!!!!"

setron said...

You need to read this!


http://www.aboutmyjob.com/?p=676


"Let me tell you about the life of a restaurant server….

I’ve been workin as a restaurant server for 12 years now in those big chain restaurants (like chili’s, Outback, Cheesecake factory, Planet Hollywood, etc.) It has been good, bad, fun, and has just plain sucked many-a-times.

if you are a server, as far as your management goes, they’re not that bad, most are ok… of course there’s always that one shitty manager, who’s just a pain in the ass and no one likes. just like any job, a good boss makes it so much better or worse.

your fellow servers are what allows the restaurant biz to be an ok place to be. you have a good old time during your shifts. It’s fun to laugh about customers, talk about what we drank last night (you know you all drink…), joke with the mexican cooks, complain about the new guy who’s incompetant, or munch on food in the back while the managers aren’t lookin. yes there’s definitely those other servers you hate. those who don’t help anyone out, those that are always complaining about something, and then there’s the servers that are plain idiots but got hired anyway.

As you soon learn though through your experience as a server that PEOPLE ARE STUPID and MEAN. i think serving should be a mandatory highschool course so that everyone will understand better when they go out to eat. you’ll soon learn to hate those people who try to get stuff free. they’ll say, “Oh, I didn’t know you were going to charge me for this cheese dip.” give me a break… they’re just cheap, we all know it. You’ll get to see those people who are soo nice to you to your face and say that was the best service they’ve ever had, only to see they left you five dollars on fifty. As a server you’ll learn to HATE those people who flag you down and interrupt you while you’re busy getting an order for the table right beside them, that big party of 15 who all hand you 20 dollar bills and want you to split the check, that guy that asks you for a refill as soon as you take them their drink, that table that ignores you like you’re not even there when you greet them, or act like you don’t have anything better to do than wait 5 minutes for them to figure out what they want to order. As a server you’ll learn the basics of Lieing 101… you’ll learn to heat up coffee in the microwave and pass it off as fresh, learn to supress a yell as the scalding hot plate burns you as you give it out, learn to act friendly to those that piss you off in-order to hopefully get a good tip, and also how to blame it all on the cooks when you realize you forgot send in a table’s food.

You’ll also see that it is actually true… most of the stereotypes are real. I mean there’s always exceptions, however you’ll see that most of the time… black people don’t like to share, need extra napkins, are very needy, and tip ten percent. Mexicans order the most expensive stuff and tip a dollar per person no matter how much they ordered. Christians unfortunately don’t tip well and what’s worse is they sometimes leave those little pamplets plus a small tip… yea that’s a good witness. and you’ll also find that gay guys tip really really well, huh, who knew. they maybe tie with the other good tippers… alcoholics! however the best tippers are other servers… cause they’ve been there and they know how it is, but also because they probably fit into the alcoholics category as well.

Some tips for everyone out there… if your server gave you great service, tip at least 15% of the bill(now if they give you bad service, rude, or stupid… by all means… leave a bad tip). And even the best servers cannot break the laws of physics…. they’re human too (when they’re getting your change for your your 8 split checks… it’s gonna take a minute or two)."

Springs1 said...

setron
"The wetting of the napkin and warming up the bottle are actually a part of the "service" a server does for the people sitting at the table. If you have ever worked as a server you would know that."

Actually, that's not true. Think about it from a LOGICAL point of view.

Do you *SELL* that bottle of milk? Your server warming up a product from HOME is very germy and UNSANITARY. That would be VIOLATING the health code to do that. Think of the GERMS you would be putting in the microwave from a baby's bottle. Anything that is outside food or drinks should not be put into the kitchen where it can bring in germs to other people's food where a place that is supposed to be clean.

Considering you don't sell that, THAT would NOT be a part of your job. Only if they ORDERED milk would it be part of your job to warm it up for them.

That would be like me bringing outside food in and asking my server to warm up a child's McDonald's chicken mcnuggets for them. That is out of line. My server's job is to serve the food that is ordered, NOT something that is not ordered. The restaurant doesn't serve that item, so no one is responsible for warming that up. THAT is slavery. Getting your check CORRECTLY to you is a part of the server's job. It doesn't matter if you have to do a comparison with the menu and the check to make sure it's correct. The server is responsible for the customer's bill being correct. If you have to get the check corrected because of an overcharge afterwards, then beforehand would still make it part of your job, because you are supposed to EARN a good tip, not it be just an automatic thing unless there is a service charge involved or automatic gratuity involved. The customer is paying you to charge them correctly. The customer is not paying you to warm up their child's bottle or wet a napkin for them, because that is stuff that isn't SERVICE. Service is serving the THINGS IN THE RESTAURANT ONLY that they sell.

That would be like asking my server "Can you open this can of soup", because I am the only person that doesn't like anything on the menu. It's MY JOB to bring hand held can opener. My server's job is NOT to do that. That's not their job. That’s out of line and IS ridiculous to ask such a thing.

If Iet's say I only order a glass of water with a can of soup, do you think it's YOUR JOB to open that can of soup for me? That product is NOT part of the restaurant's food, therefore, the server's job is NOT to do that sort of thing. HOW can you possibly say it's the server's job to do things like this?

As far as wetting a napkin goes, that's the customer's job. While they give you a warm towel at some Asian restaurants to wipe your hands with, that's not a napkin, is it? That is a tradition at that type of restaurant.

The server's job is to GET what the customer asked for, which would be napkins themselves, but not to wet the napkin for them. The server may get a bowl or cup of water and the customer can wet their own napkin. That's how it's supposed to go. The word SLAVERY comes to mind if they want to you wet their napkin. If feel do you want your server to bow down to your feet and rub them while you are at it? The server's job is NOT to wet a napkin. As counter help, it wasn't my job to wet a napkin for a parent that wanted to clean up her child, that was HER JOB to wet her own napkin for her own child. That is part of her being a parent. I could get a cup of water for her and she can wet her OWN napkin. That is what being a PARENT means. Workers aren't slaves and aren't parents of those children they are serving. SERVERS AREN'T those children's PARENTS!!

Springs1 said...

setron
"I have never ONCE said anything about "stealing your money."

You have, by stating you aren't a mistake finder. Here it is:

"There is nothing in my job description that says I have to be a "mistake finder.""

You are stealing if you don't care to even ***TRY**** to find a wrong price. Think about it, being too lazy to find an error shows you don’t care if you are overcharging someone, which it IS VERY INTENTIONAL to NOT EVEN TRY ONCE to verify the check with the menu. You said it yourself you don't. It's stealing if you are INTENTIONALLY not going to check over the check and it's got an overcharged price. You didn't even TRY, so that IS intentional if there is an overcharge.

"As far as this, all I have to ask you is, have you EVER cooked a steak? The answer must be no because when you put red meat on a cooking surface the surface of the meat turns BROWN! The only way to check to see if your steak is done correctly is by CUTTING INTO IT!!"

First off, my husband and my mom have.

The main thing is, at Outback, WHY did we IN PERSON see the steak color red? I experienced this for real. WHY did my husband even commented that time on that the he doesn't like his steak still "MOOING" if that didn't happen huh? I saw the steak was RED, I mean RED!!

Secondly, why did that person that wrote the blog take a PICTURE of their **RED** steak? That person was a CUSTOMER, NOT THE FUCKING COOK YOU IDIOT!!

So quit trying to PROVE me WRONG, because you are TOO STUPID TO SHOW THAT YOU CAN'T!!! I know what the hell I am talking about. Even the person on the slickdeals site that was a FORMER WAITER AGREED with me that he said you can tell just by looking at a steak as far as extreme temperature differences go.
http://archive.slickdeals.net/showthread.php?sduid=249745&t=600104&page=10&highlight=tipping

"Lastly, a waiter who actually knows what he is doing can simply look at your steak and tell with some accuracy whether it is cooked correctly or not. (There are of course exceptions where steaks are "borderline", like right between medium rare and medium, or between medium and mid well.)
I have had any number of cooks yell at me because I told them to recook a steak before I even took it to the table. It doesn't take a genius to see a somewhat burnt steak sitting on a plate and to figure out that it ISN'T medium rare as ordered.)"

WHY DID THIS FORMER WAITER AGREE WITH ME, IF YOU ARE SO RIGHT, HUH?

The only way you don't know is if it's a close range like medium well vs. well done or even medium vs. well done. Rare or medium rare vs. well done is enough color difference you CAN SEE with your EYES the differences. WHY can't you just admit when you are wrong, huh? I don’t get it? At least you finally admitted you were wrong about the daiquiris. This you are wrong about too.

The person that wrote that blog wouldn't have taken a picture of what was in the kitchen since that person didn't work there you idiot.

http://www.friedchillies.com/index.php/site/detail/the_outback_steakhouse/

That is the plate they received at their table. If you are BLIND, then I could understand, but since you aren't, you can SEE with your EYES that the steak in this picture is RED ON TOP, so obviously this steak is NOWHERE NEAR WELL DONE!! WHY is it so hard for you to admit you are wrong, huh?

"You really are stupid if you believe that picture is of a steak that has not been cut open."

I saw in REAL LIFE a steak at Outback. That my point. It was RED, NOT grey, RED as can be!! A waiter was bringing it out to another table.

So you stupid to not know that I can tell just by looking from one extreme to another what a steak looks like. Well done would not have red on it that was that obvious.

Springs1 said...

setron
"You need to read this!"

WHY? I read it, but that didn't tell me anything new. Some of this stuff we NEVER do and would NEVER do.

I have only asked about charges if the time before I wasn't charge for something such as condiments. If you go frequently to a particular restaurant and NEVER have gotten charged years of going, then all of a sudden you see you are charged, what is wrong with asking about the charge? I didn't say I wasn't going to pay or that I had a problem with it or that I blamed the server or was mean in any way. I was NICE by just asking the server about it and then they got the manager. I wasn't mean about it, just simply asking about the charge in a NICE WAY. Those times, the managers told me they have started to charge for that now. There's nothing wrong with that, I just want to know if this was the server overcharging me or if they thought they were supposed to charge for it, but didn't have to or if this is really legit. I don't take it off their tip if the manager said it was required. Once, I was charged 50 cents a piece, 5 containers of condiments, which was $2.50 added onto my check. I didn't take off for that, because the manager stated that they changed things. That wasn't my server's fault. They are just doing their job. They don't want to get fired over it and I did order it, so if the restaurant wants to charge for it, why shouldn't I pay?

I expect to pay for normal menu items such as cheese dip as what the blog has. WHY would anyone go to a restaurant and expect something for free without anything going wrong even? Even if something goes wrong, a lot of the time, no comps are given, especially for overcharges.

You act like we are some mean people. We are very nice and friendly people. I just want to get my orders in, then we can talk just as they wouldn't want to wait longer for their stuff they order. We are the ones that say "Thank you" and a lot of the servers today don't say they are sorry for their mistakes. No one wants to admit when they are wrong and think it will hurt their tip, which with obvious mistakes that you don't have to touch the food to know something is wrong, you know who is at fault and who isn't.

"also how to blame it all on the cooks when you realize you forgot send in a table’s food."

The people that are honest get more, because if I don't know, I may blame you, but if you tell me it's your fault and be HONEST with me with a profuse apology along with at least asking for a comp or giving a comp out of your own pocket of at least $2 if your manager doesn't budge, you will get a lot more than to lie.

That's a major mistake, so most of the time if I wait 50 minutes or so for my food, usually it's my server's fault they didn't put my order into the computer in timely manner or forgot to put it in. So I usually would blame them anyways, so no point in lying because customers will see right through the lies.

If it really is the truth that the cooks are at fault, my server would have been there throughout the ordeal telling us that there was a back up WAYYY BEFORE 50 minutes rolls around. Checking on our food type of thing. So it doesn't do any good to lie.

suitsme said...

Hey Springs... this
http://www.friedchillies.com/index.php/site/detail/the_outback_steakhouse/

is a picture of PRIME RIB done RARE. you're a dumb cunt.

Springs1 said...

suits me
http://www.friedchillies.com/index.php/site/detail/the

"Firstly, their medium rare version is rare and well done is actually the Malaysian version of medium well."

This is what the blog states. He ORDERED it "MEDIUME RARE" though. That is my POINT!! It was still have red too it and you could still see the difference if it was WELL DONE you IGNORANT FOOL!!

YOU ARE THE DUMB PERSON HERE!! The person ordered it "MEDIUM RARE" so that is what he received was my point. He didn't receive a medium rare steak is what he said. If he would have ordered it "WELL DONE", any MORON with COMMON SENSE that took the order or if it was another server that brought it out that the ticket was correctly put in, would know that steak isn't WELL DONE YOU DUMB IDIOT!! That was my point. Even if it was medium rare that it was cooked, it wouldn't be as dark as a well done steak would look. It would have some red to the steak or definately not as dark as a well done steak would look.

http://thepinktarha.blogspot.com/2009/04/again-names-tony-romas.html

This ribeye for instance is well done. Do you see ANY RED to this steak on TOP? I definately wouldn't bring a customer that steak if they ordered it medium rare or rare. That was my point YOU MORON!!

http://pk54now.wordpress.com/

"I ordered a medium-rare steak, and was served an absolutely perfectly cooked medium steak. Works every time…"

That steak doesn't look like it is well done, does it? That was my point, from one extreme to the other, you can notice what COLOR the steak is to serve it or not YOU DUMB ASSHOLE!!

I don't understand WHAT are you trying to prove here? I haven't said anything that is untrue.

suitsme said...

You completely missed my point. That isn't steak in that picture. It's Prime Rib. Prime Rib is NOT steak.
Steak is cooked as a single piece of meat..so the outside gets browned...sometimes it even gets a little bit blackened.

Prime Rib on the other hand is most often cooked as *gasp* Prime Rib of ROAST... so, when you cut into it, you're only getting cooked edges, the middle will be more red, possibly even RARE looking because what you are seeing ISN'T the "top" of the cut, it's the inside of the roast.

If you are going to attempt comparisons between items PLEASE use similar items.
STEAK is STEAK
PRIME RIB... is NOT steak.

take a couple breaths and repeat that with me... STEAK is STEAK.
PRIME RIB... is NOT steak.

again.. just so we're clear here.
This is Prime Rib. http://www.omahasteaks.com/gifs/big/rt023.jpg

THIS is steak. http://hollywoodroaster.files.wordpress.com/2009/07/steak.jpg

Springs1 said...

suitsme
I was told that prime rib was steak. I have NEVER eaten it before nor has anyone that I have ever been around ordered prime rib, so I don't know.

All I know is that I did see a slab of meat that looked like a steak(could have been prime rib, I don't know) that a waiter at Outback was bringing to a table. It was RED as can be.

While I will admit you are 100% right about that prime rib is a roast since I just looked it up what prime rib really is(although, they have prime rib steaks if you google that), I still will say that you can tell if a steak is rare vs. well done or even medium rare vs. well done just by simply looking at the top of it. WHY would a former waiter say he could tell just by looking from one extreme to another as far as steaks look? He agreed with me. I honestly am suprised that when I get a positive response, because most people don't want to admit when they are wrong.

That bottom picture that you posted:

http://hollywoodroaster.files.wordpress.com/2009/07/steak

That doesn't look like a steak well done. Does it to you? That would be my point then is all I am saying, ok!!

While you were mean calling me a "dumb cunt" to begin with in this conversation, I will still apologize for not knowing that prime rib is really roast. Although, why when you look up prime rib, they do have prime rib steaks? Just saying.

suitsme said...

To be honest, the picture I posted had NOTHING to do with being well done. I used it solely to exemplify what steak was, in comparison to Prime Rib.

A "Prime Rib Steak" is actually an error in nomenclature. What they are REALLY meaning to speak of would be a beef "rib chop" similar to a pork "chop."

While I do appreciate your apology to me, I do believe you also owe one to Setron.

While your application of "logic" to serving food and the accompanying actions is laudable, sadly, logic rarely comes into play in the service industry. Everyone wants the utmost in service ALL of the time, whether a request is reasonable or not.

setron said...

Springs1
"Do you *SELL* that bottle of milk? Your server warming up a product from HOME is very germy and UNSANITARY. That would be VIOLATING the health code to do that. Think of the GERMS you would be putting in the microwave from a baby's bottle. Anything that is outside food or drinks should not be put into the kitchen where it can bring in germs to other people's food where a place that is supposed to be clean."

Are you going to tell me that a one year old baby is gonna order milk off the menu when it may be that the kid can't have whole milk yet? You really don't have a concept of reality here. We will do what it takes to ensure that that baby is not gonna cry to piss you of while you want to have a quiet dinner. If that means taking the baby formula and heating it up, then so be it. You must think that ALL servers are morons while we think you are just a dumb bitch with no clue as to how the industry runs.

Get a clue and find out by asking for training material or asking your server next time you go to eat just how hard the job is, since you clearly will not try it out for yourself!

Suitsme
"If you are going to attempt comparisons between items PLEASE use similar items.
STEAK is STEAK
PRIME RIB... is NOT steak."

Thank you for winning that for the servers!! I was hoping someone would come in and help me out. You are a GOD SEND!!!!

Springs1
"I honestly am suprised that when I get a positive response, because most people don't want to admit when they are wrong."

Why should you be surprised? The whole reason this blog has so many comments is we are trying to tell you that YOU are wrong on so many levels of how you perceive a server should be, when you refuse to actually try to find out by experience.

We all agree that you should become a server at one of the restaurants that you go to just to see for yourself that we are not all like you think we are. Some of us have college degrees and wait tables because we really don't want to do anything else. When you can have more fun and make just as much doing something you like doing, then why do something you hate?

You will never understand unless.....

setron said...

The title of your blog begs me to say this about it:

"Serve me please!"

Not just no, but FUCK NO!!

I don't serve crazy bitches who think they know everything.

Just doesn't happen.

Please, just stay at home and leave us alone. We really don't need your two dollars.

We would rather have nothing but screaming babies in our sections than have to wait on you.

In fact, I would rather have a bar full of minors (people under 21) drinking soda than have to wait on you.

Bitchy people are now required to eat at fast food joints so they can bitch about everything with other bitchy people.

Take some advice just stay away until you learn how to RESPECT others. Calling someone a moron, lazy ass, or stupid when you have never met that person is showing a lack of class and no respect towards others.

Don't argue. Just heed these words and understand this.

YOU DO NOT KNOW EVERYTHING!!!

YOU WILL NEVER KNOW EVERYTHING!!!

But there is a way you can try to understand the job your server does.

You got it!! You need to become a server too!!

Just do it and stop complaining that you have an office job or don't have time because it will be worth your time to try it so you can see just what it takes to be a server.

I don't think you have what it takes and you are too scared to even try because your "beliefs" would be put to the test and burned before your eyes.

If you think I'm wrong then try to prove it, because you can't. Or you won't because all you have to do is try it out for one week to see that we are not just pulling your leg and we are right about you not knowing what you blog about. Just go ahead and try!

Springs1 said...

setron
"We will do what it takes to ensure that that baby is not gonna cry to piss you of while you want to have a quiet dinner."

I don't get it? WHY do something that is NOT your job(I bet it isn't in the MANUAL, aren't I right?), yet not be a "mistake finder?"

If you have time to warm up that bottle that is NOT part of any items in the restaurant, you HAVE the time to check over the prices of the items, the food for obvious errors, and the drinks for obvious errors. SO WHY NOT BE A MISTAKE FINDER if you have time to do BULL SHIT that has NOTHING to do with actually "SERVING" them the FOOD OR DRINK THAT IS IN THE RESTAURANT ITSELF(not outside food or drinks that are brought in)?

If I had a baby that was that age like 1yr old, I would get a baby-sitter and not put other customers through hearing a crying baby, because it is annoying, even to the customers that like kids, no one wants to hear that crying while eating. I also feel, it's the PARENT'S responsiblity to have what they need and not put that on their server.

"is we are trying to tell you that YOU are wrong on so many levels of how you perceive a server should be,"

What levels?

I have proven you wrong on the mistake finder issue, because FORMER SERVERS have AGREED with me it's THEIR JOB. WHY people that have done the job ADMIT to that it's their job? WHY would you want to make a lower tip if you could EASILY PREVENT it by being a CHECKER OVER to find that mistake that is in your control and get it fixed so the customer never has any inconvenience or much less problems than they would have had? Any moron knows you want to PREVENT something bad if you can to make the MOST money you can make. YOU make or break your tip for the most part. You decide if that expo's mistake that they plated the wrong side dish that you will decide to make it YOUR mistake by BRINGING it out without comparing your written order to the plate of food to even TRY to get it right. It's YOUR MISTAKE by the time that wrong side dish gets to the table. It's not the expo's mistake anymore. Now, if you are running another table's food and the ticket is wrong, then of course you aren't at fault. I am talking about if the same server that takes the order brings out the food as well.

You always talked about the price overcharges, but my server's job is to CHARGE me correctly, so if that means getting that menu and verifying the prices, so be it you LAZY ASS, UNCARING person!!! You are so WRONG that you act like you are illiterate that you cannot notice if you are charging me a certain price or not. So HOW can I have NOT proven you wrong, when you saw lots of examples I have shown you as to HOW to find a wrong price. You just grab a menu(even a to-go menu if there is one avaiable that you can keep on you at ALL times in an apron pocket) and even way before check time, you can check the customer's items that if the prices match or not. It's not ROCKET SCIENCE, it's WORK and that is something you HATE doing, otherwise, you would be a mistake finder for that sort of thing and for any obvious mistakes. You wouldn't have argued with me over COMMON SENSE, because you have NONE when it comes to finding a wrong price. If a CUSTOMER can find a wrong price, SURELY our SERVER can unless our server doesn't hand us our check. THAT IS THE GOD'S TRUTH!! You cannot prove me wrong there, because that is VERY, VERY, VERY TRUE!!

What else do you feel I am wrong about?

Springs1 said...

setron
"YOU DO NOT KNOW EVERYTHING!!!

YOU WILL NEVER KNOW EVERYTHING!!!"

While I do not know EVERYTHING, I know MORE than YOU do in terms of common sense, because I have COMMON SENSE knowledge to know that if my money was affected by mistakes, I would do my very darnest to make sure the mistakes I could control from being prevented, would be prevented. I wouldn't be trying to let the mistakes get to the customers and just put the most EFFORT possible by MAKING that time to check over things. I have had servers check over my food for me at some restaurants I frequent. They do it for me. WHY not give it a try to be a mistake finder? Don't you rather have 20% than 15% or 25% instead of 20% or 15% instead of 10%? I don't get WHY the LACK OF EFFORT? WHY be LAZY and UNCARING? WHY not just be a mistake finder? How come former servers that I have quoted were mistake finders?

I feel it's not about the lack of knowledge you have, it's about that lack of ********EFFORT********** you want to put into the job.

suitsme said...

Springs,

You have repeatedly failed to acknowledge the amount of work that goes into being a server. Serving tables is a VERY high demand, high stress job. Servers measure their time in SECONDS. While it would be nice to have the opportunity to check each price against that which is printed in the menu we are generally unable to fit the minute or two (60-120 seconds) between serving customers, clearing tables, running food, making drinks, seating new tables, taking orders, quality checking tables, getting refills,running food, polishing cutlery, folding napkins, making change, and any of our other tasks that we must complete to ensure that your dining experience is enjoyable.

Plainly said, you really can't believe that your friendly neighbourhood server is lazy. We are simply BUSY. And so it falls to our managers, owners, or other such folk to maintain the computer systems which we use to enter your order.

Our job, is to make each and EVERY guests stay an enjoyable experience. Even the young woman with a baby that she would like to feed. When I warm her babies bottle so she can feed it I'm also helping to ensure your pleasant dining experience by lowering the chance that there will be a hungry crying baby in the restaurant.

Of utmost importance to our lives as servers are manners.. they make us money, and they make our day more pleasant when our customers have them. A politely worded inquiry as to the correctness of a charge, or a calmly issued request to rectify an overcharge will, at least 90% of the time, send your server almost running to the nearest manager or supervisor to correct your bill.

You see, it is often not an attempt to get an extra nickel or quarter of your hard earned money that leads to an incorrect bill. It could be a combination of many things, poor data maintenance by upper staff, poor communication as to what sides require upcharges, and sometimes, admittedly, we really are in a hurry and have mistakenly punched something for another table onto yours without noticing.

We're sorry, we really are, and if you bring it to our attention I'm quite sure we'll be happy to rectify the situation with all speed and alacrity.

Springs1 said...

suitsme
"Servers measure their time in SECONDS. While it would be nice to have the opportunity to check each price against that which is printed in the menu we are generally unable to fit the minute or two (60-120 seconds) between serving customers, clearing tables, running food, making drinks, seating new tables, taking orders, quality checking tables, getting refills,running food, polishing cutlery, folding napkins, making change, and any of our other tasks that we must complete to ensure that your dining experience is enjoyable."

Yet, you FIND the time to:

"When I warm her babies bottle so she can feed it I'm also helping to ensure your pleasant dining experience by lowering the chance that there will be a hungry crying baby in the restaurant."

If you have the time to do something that isn't part of the restaurant(outside food or drink), you 100% FOR SURE HAVE AND ALWAYS CAN MAKE THE TIME TO CHECK THE PRICES COMPARING THE CHECK WITH THE MENU PRICES.

You found the minute or 2 to do this, SO THIS IS BULLSHIT!! It's all about being UNCARING about other people's money and being LAZY.

"While it would be nice to have the opportunity to check each price against that which is printed in the menu"

You have the time if you want to. While polishing cutlery and folding napkins is SIDE WORK, customers that are already there need what they asked for FIRST since they WERE THERE FIRST. The side work can wait a couple of minutes. The customers are where you make your money. Those napkins and non-polished cutlery isn't going to make you get more money or lose money. What will make you lose money is OVERCHARGING a customer for something YOU could have easily noticed BEFORE we did. WHY do you REFUSE to DECIDE to MAKE the time to do it?

"Our job, is to make each and EVERY guests stay an enjoyable experience."

You aren't doing that if you hand a check over to a customer that has an overcharged price on it, are you? That is NOT ENJOYABLE to go through that shit. It's a HASSLE and TIME CONSUMING when you are ready to leave. Then, on top of that most servers don't apologize and only one of the many of times, we have gotten a comp for it, which the SERVERS could have gave up a dollar or 2 out of their pocket to pay for *US* to do THEIR JOB FOR THEM. It's not the customer's job to check the prices with the menu, because we aren't getting *PAID* to do that, OUR SERVER IS though!!!

"A politely worded inquiry as to the correctness of a charge, or a calmly issued request to rectify an overcharge will, at least 90% of the time, send your server almost running to the nearest manager or supervisor to correct your bill."

Most of the times it's happened, said it as nice as I could tell it. MOST of the servers did NOT say they were sorry. Only once or twice of the many times that we had a comp for that. That was only because the manager intervened, which that time the server didn't apologize, only the manager did. A lot of the managers don't even come by to give an apology either.

You don't get it's not about that they wouldn't correct it, because we always got it corrected. It's that the HASSLE of WAITING to LEAVE and having to FIND IT YOURSELF. Seeing that your server DIDN'T *********CARE*********** about YOUR MONEY, but WANTS YOUR MONEY. Seeing that she or he usually doesn't apologize even or blames it on someone else or the menu or the computer. Not even getting compensated monetarily as we should be, at least a dollar if I am going to have to wait to get the mistake fixed. I should get paid to baby-sit the server for not even giving it a *TRY* to find the wrong price.

Continued next post:

Springs1 said...

suitsme
"It could be a combination of many things, poor data maintenance by upper staff,"

There's no excuse if you haven't even *TRIED* to find a wrong price. You cannot blame that on ANYONE, ANYONE, ANYONE except the SERVER, unless your server doesn't hand you your check.

"poor communication as to what sides require upcharges, and sometimes, admittedly, we really are in a hurry and have mistakenly punched something for another table onto yours without noticing."

If it's a real mistake, I expect just as I would, a "SO SORRY" and a COMP of some sort, even if it's just a coke off the bill. Just something to say you are sorry. They give comps for delayed food or wrong food, WHY not comps for overcharges? Even if the manager doesn't comp something, the server has a couple of bucks they could give the customer if they want a decent tip. Show you care, the customer will care A LOT MORE than if you show you don't give a care. Risk losing 2 dollars, but gain a BIGGER tip than what you would have had if you wouldn't have given your own money. If someone would do that, there's no way I would take off much off the tip or maybe not even at all. No, but no one wants to risk losing money. Most servers just care about their own money and fuck the customer's money. That's what you seem to feel, otherwise you wouldn't say you don't have the opportunity to check the check prices with the menu. Instead of caring about a baby's bottle, you need to care about customer's money and let the PARENTS deal with their crying baby as it SHOULD be. Your job IS to CHARGE me correctly unless YOU don't hand me my check. If it's someone else that hands me my check, I can blame THEM, the LAST PERSON that could have NOTICED a wrong price. Even if they aren't my server, they can notice a wrong price though. That is the truth!!

"We're sorry, we really are, and if you bring it to our attention I'm quite sure we'll be happy to rectify the situation with all speed and alacrity."

If you were truly sorry, you would CHECK the prices against the menu and MAKE the time just as you made the time for the baby's bottle to be warmed up.

If they were TRULY sorry, they'd SAY IT, but MOST don’t, because they feel it's not their fault, it's the manager's fault. They don't realize that if WE can see a wrong price, so can THEY. They don't think about that, though, because it's NOT *THEIR* MONEY, it's the CUSTOMER'S MONEY.

If they were truly sorry, they'd ask their manager to comp something as well and if they couldn't get a comp, they'd give us at least a dollar or 2 depending on the size of the overcharge. I would expect more the larger the overcharge.

So just think about that before you say you don't have the opportunity, because YOU DO IF YOU CHOSE TO. You decide if you want to make your tip low or not. Not overcharging someone is MUCH, MUCH, MUCH, MUCH, MORE IMPORTANT than to worry about polishing cutlery or folding napkins. I cannot believe you would also put warming up a baby's bottle over charging someone correctly that you make the time to do that, but NOT to check over the prices. Just for us 2, depending on what we get, but the average check checking probably takes around 30-50 seconds at most. Of course, the larger the party, the more you have to check, the more time consuming it is. I am just saying, it's ashame servers don't even want to check a party of 2's check.

suitsme said...

By what right do you expect comps? Your over inflated sense of self importance has over and over again come forward. And your seemingly delusional idea that servers are out to steal from you.

By warming a babies bottle I'm helping to ensure the pleasant experience of the entire restaurant. I'll go with the democratic sense on this one (unless of course you don't believe in democracy...maybe you're un-American even... do you hate America?) the will of the many against the will of the few. More people will be inconvenienced and put out by one baby than by one mischarged bill.

You're quite right though.. I don't particularly care about your money. I care about your food, the atmosphere of the restaurant, and your over all dining experience. I also care about your comfort and that of the people around you. I am a SERVER. I am NOT an ACCOUNTANT. *sidenote: I failed accounting.. maybe I just can't read numbers*

IF there is a slight error on your bill and I get it fixed.. that's the end of that story. You don't deserve a comp of any kind. You're just CHEAP!!! It's YOU that are uncaring.. and YOU that is CHEAP if you are so concerned about receiving free things for a MINOR inconvenience.

I must ask,what line of work ARE you in? Do you deal with people EVER?

I'm in great shock that you expect so many things for free... maybe it's a karmic balance that you get some things for free, but you aren't really grateful for them so in turn the universe makes you pay for them in aggravation.

Springs1 said...

suitsme
"By what right do you expect comps?"

What right do you expect A TIP for an overcharge? It goes BOTH WAYS BUSTER!!!

You want my money; give me some of yours if you fuck up my bill and MY TIME MORE IMPORTANTLY from being able to LEAVE all because you decided to be too lazy to verify the prices on my check with the menu prices.

"Your over inflated sense of self importance has over and over again come forward."

That's what a lot of servers feel, that they deserve a tip NO MATTER WTF they do. THAT is called self importance and the "WE OWE YOU" attitude. Instead of EARNING the tip, no you want to be lazy.

Your self-importance is acting like people should think that a money mistake is a minor one, because it's not YOUR MONEY, is it?

"By warming a babies bottle I'm helping to ensure the pleasant experience of the entire restaurant."

Not if the baby is not crying, NO you aren't.

Also, it's up to the *PARENT* to do something about a crying baby just like church. If they are crying that much, they need to get up and go outside or in the bathroom to not disturb others. It's NOT the server's responsibility to get a baby to stop crying. I have NEVER heard of such NON-SENSE!! A PARENT OR GUARDIAN is the person that is supposed to do this. WHAT EVER HAPPENED TO SELF-RESPONSIBILITY?

That's not always true that you are ensuring a pleasant experience for the entire restaurant, because if you think about it, you are spending *VALUABLE TIME* doing that instead of getting refills or bringing food or checks or change or napkins or condiments or checking up on customers, etc. So you are taking away other customer's time by making that more important when honestly I'd rather have a crying baby than to wait for my refill longer or the check or my food etc. I want my stuff is what I am saying.

"do you hate America?)"

NO, which this has ABSOLUTELY NOTHING to do with this conversation. I have NO CLUE WHY you mentioned it?

"More people will be inconvenienced and put out by one baby than by one mischarged bill."

You ONLY CARE about YOUR OWN MONEY AND ARE LAZY ASS, that's THE REAL ISSUE HERE!! It doesn’t matter if more people will be inconvenienced by that or not, because THERE SHOULDN'T BE ((ONE)) PERSON being inconvenienced by their check having an overcharged price.

WHY your goal isn't EVERYBODY that you serve not be inconvenienced by overcharges?

"I don't particularly care about your money. I care about your food, the atmosphere of the restaurant, and your over all dining experience."

An overcharge (((IS))) a part of the **OVERALL experience. Don't you get that or what?

So you don't care about my money, but you expect me to care about yours? WTF? ARE YOU KIDDING ME? If you don't care about my money, FUCK YOU MONEY!! WHAT GOES AROUND, COMES AROUND!! It's KARMA!! You intentional don't take ANY (***EFFORT****) to make sure my check has the right prices, then WHY should you get a tip or much of a tip at all? You were lazy, so WHY should I pay a LAZY and NON-CARING HUMAN BEING when I don't have to by LAW?

Continued next post:

Springs1 said...

suitsme
"I am a SERVER. I am NOT an ACCOUNTANT. *sidenote: I failed accounting.. maybe I just can't read numbers*"

You are FUCKING STUPID!! You can read numbers, that's just STUPIDNESS!! I am NOT AN "ACCOUNTANT" YOU DUMB IDIOT, YET I can notice a wrong price, so can YOU, YOU RETARD!!!

You can find a wrong price you DUMBASS!!

Compare that menu prices to the check prices, it's that simple.

http://www.outback.com/foodandmenus/pdf/C8.pdf

"Baby Back Ribs
These fall-off-the-bone ribs are exactly the way ribs should be.
Succulent and saucy, each rack is smoked, grilled to perfection
and brushed in a tangy BBQ sauce. Served with Aussie Fries.
Full order 15.95 1/2 order 11.95"

See, you can see that the baby back ribs are $15.95 for a full rack.

Let's say this is the customer's check:

Bloomin Onion $5.95
Baby Back ribs $16.95
New York Strip $19.50
Sautéed Mushrooms $1.95
2 Cold Beverages $2.29 (that's how they ring up soft drinks or tea at Outback)
Chocolate Thunder
From Down Under $5.75

Anyway, you get my drift if you can find a wrong price. It's the BABY BACK RIBS that are overcharged a dollar. The soft drinks or tea aren't even listed.

WHO THE FUCK SAID ANYONE HAD TO BE AN "ACCOUNTANT" TO FIGURE THIS OUT HUH? I am not one and you just admitted you aren't one. You can still do a COMPARISON though. That has NOTHING to do at ALL with ACCOUNTING, DOES IT? That's the GOD'S TRUTH and YOU KNOW IT!! So you look like the STUPID FOOL HERE, NOT ME!! I am VERY SMART when it comes to finding wrong prices.

Even an elementary school student can find a wrong price if you gave the check to compare it to. It's just a simple comparison. There's no DEBITS OR CREDITS HERE INVOLVED IN FINDING THIS ERROR YOU IDIOT STUPID LAZY ASS UNCARING IDIOT!!

The baby back ribs are $15.95 for the full rack, NOT $16.95. Just as the CUSTOMER doesn't have to ADD ANYTHING UP to find this wrong price nor be an ACCOUNTANT, so can the SERVER not have to add up anything or be an accountant. I took accounting a long time ago and this has ABSOLUTELY ZERO to do with DEBITS AND CREDITS!!

This has to do with FINDING that wrong price, then bringing it to the manager to get it FIXED, so then the check would be fixed when the customer wants their check. GET WHAT I AM SAYING YOU UNCARING, LAZY ASS?

THERE'S NO ACCOUNTING NEEDED DUMMY!! GO BACK TO ELEMENTARY SCHOOL, because EVEN THEY CAN FIND A WRONG PRICE IF IT WAS PUT IN FRONT OF THEM TO FIND IT.

"IF there is a slight error on your bill and I get it fixed.. that's the end of that story. You don't deserve a comp of any kind."

If you were my server, you WOULDN'T GET TIPPED A PENNY EVEN!! YOU DON’T DESERVE A TIP, HOW ABOUT THAT ONE FOR YA?

YOU DON'T EVER DESERVE MONEY FOR OVERCHARGES!! So it's up to YOU to make your tip. If you were a CARING server that CARED about OTHER PEOPLE'S MONEY instead of just your own, you would ASK your manager to comp a soft drink(or a couple of bucks) off the bill since they were FIRST at fault that the price was wrong to begin with. You don't want to be nice, we WON'T TOO!! BEING NICE IS A 2-WAY STREET!! You don't care about OUR MONEY, FUCK YOU MONEY BASTARD!! I HOPE MANY PEOPLE STEAL FROM YOU TO SEE HOW IT FEELS!! Maybe, then you will understand, maybe not, because you are so SELF-CENTERED AND LAZY ABOUT OTHER PEOPLE'S MONEY!!

Continued next post:

Springs1 said...

suitsme
"You're just CHEAP!!! It's YOU that are uncaring.. and YOU that is CHEAP"

This has NOTHING to do with being cheap YOU IDIOT!! This has to do with doing what SERVERS HAVE DONE TO US, SO WE DO IT TO THEM!! Every single time, the servers didn't check over the prices, because they are TOO LAZY and UNCARING to do that sort of thing.

It's all about the (*((((((LACK OF EFFORT))))))*) that was PUT FORTH into getting our check correctly to us. THAT IS WHAT BOTHERS ME. The money is secondary to the fact that people like you are TOO LAZY and ARE VERY UNCARING about customer's money, but yet you all want OUR MONEY. That takes the cake!!

I am in the middle of training a new employee. The thing is, the reason why she is learning so slowly is not that this isn't for her, but that she was asked by me to write things down and was too lazy to. I have even given her written notes and even some notes she wrote down, which she said to me "It's a pain in the ass to have to go back to find what it is in the notes." My point is, I am PISSED at her NON-EFFORT. She is putting a bit more effort, but I learned my stuff the first day, so did others that have been trained to do this, even one person I trained that quit. I understand some things are not for everyone, but when you are TOO LAZY to REREAD you notes, that pisses me the fuck off. It's just like this situation with the overcharges. NO EFFORT, then WTF do you expect your tip to be? It's all about that you don't care about customer's money and are too lazy to check over the check prices with the menu. THAT is my beef with this.

Before the overcharge of $1.50 that one waitress said "I don't add it up" due to that the prices were split($21.99 and $4.99 to add crawfish) on the menu, but on the check were added together($28.48) when you can just simply round each number and see that 22 + 5 = 27, NOT 28 in YOUR HEAD, would have HONESTLY had 25% BEFORE that happened. Instead she got around 4%-5% tip. WHY? Her UNCARING, LAZY ASS, MEAN ATTITUDE to say such a thing and admitted she NEVER ONCE, NOT ONCE, NOT ONCE *******TRIED********, therefore FUCK that server's money if our money isn't JUST AS IMPORTANT as theirs. You want to be uncaring; we will be back in the TIP!! WHAT GOES AROUND, COMES AROUND!! You should act like it's YOUR MONEY.

To think if she would have found the mistake BEFORE we did, her tip would have been WELL OVER 20%, (25%) to be exact. Does that sound "CHEAP" to tip 25%? That is a very good tip, because a lot of people out there don't tip but 10% even or just plain ole 15% no matter how good the service is.

Contined next post:

Springs1 said...

suitsme
"if you are so concerned about receiving free things for a MINOR inconvenience."

HOW THE FUCK IS IT ***MINOR****? IT IS A MAJOR, MAJOR, MAJOR, MAJOR, MAJOR ORDEAL!! The time we got a comp at Fox and Hound for a 30 cent overcharge from the manager, we waited 10 FUCKING ASS MINUTES TO LEAVE!! It wasn't worth all of that. The lady manager should and could have just given us the cash instead of making us wait that LONG over FUCKING 30 cents(plus tax of course).

It's a MAJOR ORDEAL!!!

For one, you have to wait until the server comes back to ring up the check to show them the mistake that YOU as a customer took time to check EACH PRICE as your SERVER should have done FOR YOU, because you were going to pay them WELL to do that, but instead they decided to be lazy and uncaring not to check the prices. By the time they get it fixed from the manager, at least 3-5 minutes or longer has passed. When you are ready to leave those minutes are irritating to wait to leave. It cost the server money too, because we are at the table longer due to the uncaring server that COULD have noticed the mistake WAYYY BEFORE check time. Even if it's the last item that is ordered that is wrong, chances are the person is going to be eating it or drinking it that in that amount of time, my server could be getting the wrong price fixed.

"I must ask,what line of work ARE you in? Do you deal with people EVER?"

I have had many jobs, mostly office jobs, but I have worked at a donut shop between 1998-2002 off and on about a little over 2yrs worth. I dealt with the public. I worked a lot of hours at times such as 50-70hrs. Usually around 50-55hrs a week, which they would just pay us straight pay($6/hr) for the hours after 40hrs, due to the fact that if it's a small enough company, they can do that by law. The only times I had 40hrs or a little over 40hrs was during the summer months due to more workers out of school. My point, is I had a lot of time to deal with the public.

At the job I have had since 2006 that I currently have now, I don't deal with customers at all or if I do, it's rarely over the phone type of thing, not in person.

Springs1 said...

suitsme
"I'm in great shock that you expect so many things for free..."

I am in great shock you'd expect a TIP at all for being UNCARING and I am in great shock that you feel it's a "MINOR" inconvenience. It's not MINOR. It's a MAJOR ORDEAL to have to delay yourself from being able to leave to be held like hostage until they fix the check and then you are able to finally pay. It's MAJOR that you should have to show your server what THEY COULD HAVE NOTICED and the fact that they work there shows how STUPID they really are. You work there, but I KNOW THE MENU BETTER THAN YOU DO? Something is wrong with that picture don’t you think? I shouldn't know more about the restaurant than you do? Even restaurants I hadn't been to for years(obviously have changed prices since) got overcharged on wrong prices and I knew the menu better than they did. How sad and pathetic that people like you are TOO SELF-CENTERED about their OWN MONEY!! You should care about the customer's money, because how can you expect them to tip you or tip you well if you don't care about their money? It's not a mistake if you don't check over anything. THAT IS CALLED PURE LAZINESS!!

"And your seemingly delusional idea that servers are out to steal from you."

There have been a few servers that have overcharged us on purpose, but that wasn't wrong prices, that was extra items and ringing up wrong amounts on the credit cards or giving back wrong gift card on purpose due to calling a manager on a server. While most don’t want to steal(meaning not to take my money), it's the LACK OF **EFFORT** that I hate. Mostly with the wrong prices. Extra items or wrong items are usually not do on purpose to steal, but there are some devious people out there. I just hate the ones that don't *TRY THEIR BEST* to find the wrong price. They don't even TRY just as you don't you said. THAT is the type of people I HATE!! The LAZY AND UNCARING ONES!!

"IF there is a slight error on your bill and I get it fixed.. that's the end of that story."

Then ZERO tip at the end if that's your attitude. Especially, do you APOLOGIZE? You know it's YOUR FAULT they received the overcharge if you handed them the check, so it's not like you aren't to blame here.

It's not an ERROR anyways. The wrong price is not noticed by you, not because you took any *********EFFORT*********** to find it, but because you were too UNCARING AND LAZY ASS to find it, therefore it's NOT A ERROR, is it? It's PURE LAZINESS!! You admitted you don't, so it's NOT AN ERROR. It's a lack of TRYING!!

The end of story is that if you want your customers to care about your money, you need to care about theirs, otherwise WTF do you expect? Do you expect them to tip you well anyways if you were so selfish about your own money you didn't give a thought to theirs? That's not very nice to not think about other people's money if you want their money.

It's kind of like the non-tippers, that I am pretty sure you don't give it your all(so to speak, because you admitted you never do since you don't check the prices against the menu), so by you doing that, that is the same thing we are doing to the lazy servers like you that overcharge us wrong prices.

Treat me as YOU'D like to be treated if that were YOUR MONEY!! Wouldn't you want your check 100% correct or would you honestly rather be delayed from leaving? Wouldn't you rather have a couple of bucks off the bill for your inconvenience? Think about if that were YOU instead of just your tip and you will get more. Don't you get it; it's all about the NON-EFFORT, UNCARING, LAZY ASSES like you that I hate!! The job is about money for the most part, because most people don't work for their health, so if your money is very important to YOU, then WHY can't CUSTOMER'S MONEY be JUST AS IMPORTANT to them as YOURS IS TO YOU?

Springs1 said...

suitsme

P.S.

You didn't mention anything about the polishing the cutlery and folding napkins, because you KNOW I am right that it's MORE IMPORTANT to charge someone correctly for your TIP than it is to do that side work that can be done 2 minutes later. That side work isn't going to pay your bills and it's not going to be mad if you make it wait a couple of minutes. Those are inanimate objects that have NO FEELINGS to care if you wait 2 minutes to do that. You know that is the GOD'S TRUTH!!

Springs1 said...

setron
"I found something you really need to read. Here is the link:
http://www.wikihow.com/Tip-a-Bartender-Properly
Number four is the one you REALLY need to read!"

You sent that to me, YET you say this: "Just so you know, Wikipedia is not the most reliable site out there."

While it may not be "Wikipedia", it is a "WIKI" type of site, same difference as far as I am concerned you WANT-A-BE KNOW-IT-ALL!!

You have your nerve telling me that, then you posted something from a "Wiki" type of site yourself. You are contradicting yourself here as far as I am concerned.

"mistake finder, mistake finder, mistake finder. That is all I hear from you. Are you a fucking robot programmed to make servers lives a miserable hell? Or are you just a demon from hell here to torment us?"

You are just MADDDD that I PROVED YOU THE HELL WRONG that it's the *SERVER'S* fault that if we receive a wrongly priced item on our check as long as OUR SERVER gives us our check that is of course.

You are just MADDDD that I PROVED you wrong that FORMER SERVERS *AGREE* WITH ME THAT THEY ARE SUPPOSED TO BE "MISTAKE FINDERS."

You just don't want to admit that you are an UNCARING, LAZY ASS that doesn't want to care about anyone else accept himself. If you cared about other people, you'd check over your co-worker's work for obvious errors to prevent bringing them to your customers.

"I have around 200+ people that I take care of on an average night and if you think that one person is more important than the other 199+ then you are fucking crazy!"

I NEVER said that ONE person was more important than the other. I said EVERYONE, EVERYONE of your customers is very important.

If you think that ONLY YOUR INCOME is more important than that customer's check that you overcharged due to YOU taking ZERO EFFORT into finding the overcharged price, then you are CRAZY. The customer's money should be treated JUST AS IMPORTANTLY as YOURS.

You act like customers are supposed to BOW DOWN to your lack of income from your employer. If you don't care about one person, that person shouldn't give a flying fuck about your money. What goes around, comes around. You should act like your customer's money is YOUR OWN!!! WHY can't you just admit you'd rather your check be correct when you are a customer, huh? As if YOU'D want a delay when YOU want to leave? I am so sure you want your FOOD to be obviously wrong, right? You don't act like a customer.

If you wouldn't want your food or check or drinks wrong as far as obvious mistakes go that the server can control of course, then WHY would you even FATHOM treating someone else that way, huh? Think about someone else BESIDES YOURSELF!!

Continued next post:

Springs1 said...

setron
"You just go ahead and make other servers lives seem like shit, because I've had enough of your stupidity to not see that other people have opinions too."

It's NOT an *OPINION* that it's my server's job to be a mistake finder. It is a *FACT* that in order to make a good tip, you have to get things (AS CORRECTLY AS YOU POSSIBLY CAN CONTROL) to their table. So if that means checking over management or the expo or the hostess to notice if the customers have utensils, etc. that's what it means to MAKE or BREAK your tip. YOU DECIDE WHAT MONEY YOU WANT TO MAKE!!

It's a FACT that it is my SERVER'S fault I get a wrong price on my check if they hand me my check. THAT IS NOT AN OPINION!! THAT IS A FACT!! Just as it is the mail lady or man sticking that wrong address letter in your mail box. While the sorter put in in the wrong pile, the mail lady or man has a SET OF EYES TOO that can decide to take 3-5 seconds to notice if it's the correct address or not.

It's a FACT that it is MY SERVER'S fault I receive a wrong entrée, wrong side dish, missing condiments, missing items that aren't covered up by anything, or just anything obvious if they bring me my food.

TELL ME, WTF DO YOU SEE ANY *OPINIONS* AT, HUH? I sure as hell don't.

Springs1 said...

setron
"Just one shift a week for a month and you will see that you are crazy."

NO, because I know how *I* feel when my food/drinks come out with obvious mistakes and how *I* feel when our check has mistakes on it, which that means I wouldn't do it to others to suffer as we did.

YOU need to be a CUSTOMER more often to fully understand how it feels to be a customer getting your orders wrong a lot and have your check wrong. I bet you don't even know if you ever have had an overcharge before at a bar or restaurant, do you? I bet you are too lazy even with your own money to check over what the server or bartender charges you, am I right?

"But you will just sit on your ass in your lazy office chair trying to act superior to everyone because you can fight it off by looking up the answer on the WWW."

I have this job, not because I am lazy, but because we can AFFORD to have it. I don't make that much money. WHY be a server and never be home or have the opposite schedules such as being a server usually means sometimes working a night, which means no time at home? WHY do that if we don't have money problems? When I worked at the donut shop, I use to MAKE work when it wasn't busy. I sometimes cleaned up in the back(which wasn't part of my job, but I did) such as cleaning the machines that let you put jelly into the donuts, things like that. I have several times moved a draw type of cabinet(not very heavy) and swept behind it. That wasn't my job, but I HATE to have nothing to do. I am a person that FINDS work. At my job, at times the server went down. One time, they didn't send us home, which most people sat around and talked. I took out the VACUUM and vacuumed almost the entire office(which it is a pretty decent sized office, took hours).

My point is, I am NOT LAZY. I do my housework. I look at the paper for sales, which some people are too lazy ass to do that sort of thing, which IS VERY TIME CONSUMING to cut out coupons and look through ads.

While I am too lazy to cook, I will admit, I also just don't like cooking. I don't like the leftovers either nor do I like the mess it makes either. It's very time consuming to cook and I would only have a lot of time during the weekend to do it unless I would cook something simple during the week. I couldn't have time to cook something from scratch during the work week, which there is not enough time.

You are just MADDDD that I have PROVEN you wrong with websites. People that DID THE JOB AGREE that THEIR JOB is to be a mistake finder. WHY did they agree with me and you didn't? Because YOU are lazy and uncaring, which they aren't, it's that simple!!

I make work at my work. I find something to do when we can't be on the computers. While the rest of the people chatting away, I was vacuuming that day for instance, that the server was down most of the day. They did have a lady in accounting that cleaned also, she dusted. She is kind of like me, that doesn't want to just sit and do nothing. That just is so boring to do that. I am NOT lazy at my job, because if I was, I wouldn't have volunteered to vacuum. NOBODY basically would do that. Most people would take the time off to just lounge around and goof off. I, on the other hand, want to make the time past by and a good way to do it, is to get something done that needed to get done. It wasn't my job to vacuum, but I did it anyway. That should PROVE that I am not lazy at my job.

setron said...

Springs1
"That should PROVE that I am not lazy at my job."

So you don't like it when I call you lazy? Go fucking figure!! How in the blue hell do you think it makes ME feel!! You know absolutely nothing about me except what you judge me to be based on what I do and if that isn't like calling me a nigger then I don't know what is!!

You have such high standards for servers yet you go to places that college kids and high school kids work at. No wonder you get shitty service!! What in the hell did you expect? They are not professionals, they are only there trying to pay for school!!

You should go to a fine dining restaurant and pull that shit on them! They will throw your ass out so fast you won't have time to realize what just happened.

So think before you accuse someone of something when you don't know them, they may want to track you down and make sure your dining experience is fucked up. Just be careful out there with what you do and say...

Springs1 said...

setron
"You have such high standards for servers yet you go to places that college kids and high school kids work at. No wonder you get shitty service!! What in the hell did you expect? They are not professionals, they are only there trying to pay for school!!"

You don't have to be a professional or an older person to CARE and be a GO-GETTER!! I expect good service if they want payment for school or rent or whatever. If they expect a good tip, they should LEARN that the best way to get a good tip is to give GOOD service.

"You should go to a fine dining restaurant and pull that shit on them! They will throw your ass out so fast you won't have time to realize what just happened."

Went a few months ago with my husband's grandparents and my husband, which we had lousy service in a fine dining restaurant. We received bar drinks before a coke and tea. We had to remind him about the coke and tea, then he STILL didn't go get it. He NEVER ONCE said he was sorry. He didn't get the ranch before someone else delivered the bread without the ranch I asked for. We waited an hour and 15 minutes for our entrées without a WORD as to WHERE our food was, which thank goodness we had appetizers and bread to keep us occupied. I reported this waiter and the manager AGREED with me, especially about the lack of apologies. I also told her I didn't know if he delayed putting in our orders or if it was the kitchen staff, just to let her know I wasn't entirely blaming that long wait on him. I was only blaming the stuff that was in his control.

The next time we went on our annivesary, we had a DIFFERENT waiter of course, which we left the waiter 25% of the amount BEFORE the $7 dessert discount , because he did so excellent.

NOBODY THREW US OUT YOU SMART ASS!! THEY WANTED THE BUSINESS!! Especially, to give a free dessert when they KNEW we were coming back anyways.

"So think before you accuse someone of something when you don't know them,"

I only know what you have said, that's it, which is that you refuse to be a "mistake finder", which means you are LAZY and EXTREMELY UNCARING!!

"they may want to track you down and make sure your dining experience is fucked up. Just be careful out there with what you do and say..."

Same goes the other way around. I have gotten 3 servers FIRED, so WATCH OUT BUDDY!! I REPORT SHIT!! I DON'T JUST LET PEOPLE WALK ALL OVER ME!! One waitress was at Bennigan's and the other 2 waitresses were at 2 different Chili's locations. They were all rude and one tried to steal from me and my friend. So if they do to me, I DO BACK, YOU GOT THAT!! What goes around, comes around!!

I don't take SHIT!!

setron said...

So CONGRATULATIONS!!! You got servers fired from their jobs!!!

You deserve a fucking cookie for that!!!! Brag all you want, but the fact remains you are just a really stubborn, ignorant, narcissistic,no common sense bitch!!

If you think your threat really scares me then consider me not worried at all!

There is nothing you could do or say to get me fired from my job, because they will believe me over you any day!!

And you may ask "why is that so?" And I'll tell you. It because I DO MY JOB RIGHT!!! If you don't like servers who do all the little things to make everyone around them happy, then stay the fuck away from me.

Take a hint, give up now!! You are never going to win this war!! When I go away from these blogs then someone else will step in and bash themselves on your lack of common sense and one sided argument.

I understand you get shit on every time you go out and that should be a sign. Maybe you shouldn't be such a bitch to everyone.

Not every server cares about the money someone has to pay the bill to the RESTAURANT not the server. And yet people like you take it out on servers if one little tiny thing is not "right" in your eyes.

"There should have been one more drop of ranch in this cup!! I'm gonna short him 5% on his tip because the kitchen wouldn't give me one more drop of ranch!!!"

This is what we see every time we read this blog. This is the kind of person we make you out to be, and as servers, we can't stand to have "that" person at our table. It's this "self-centered" attitude that we see you type here every day!

"ME, ME, ME, ME, ME, ME, ME, ME!!! IT'S MY TURN TO BE WAITED ON. i DON'T CARE HOW MANY TABLES YOU HAVE BECAUSE I'M A BITCH AND I'M GONNA SHORT YA ANYWAY!! I'LL FIND SOMETHING TO BITCH ABOUT AND SAVE SOME MONEY IN THE LONG RUN!!"

That is what we see. Think about it and read some of what you have typed, it may just sink in!!

R.A.Danny said...

It seems only one person here gets consistently poor service when dining out. It also seems that the same person is the only one that is right out of the dozens that have posted. Very telling.

Springs1 said...

setron
"Not every server cares about the money someone has to pay the bill to the RESTAURANT not the server."

That's the problem, that YOU DON'T CARE ABOUT MY MONEY, WTF SHOULD I GIVE ONE FUCKING ASS SHIT ABOUT YOURS?

When you CARE about my money, I will care about yours, kapeesh?

"And yet people like you take it out on servers if one little tiny thing is not "right" in your eyes.""

"TINY THING" you call it is NOT YOUR MONEY, so that's why you don' give a damn. An overcharge is MORE important in my eyes than if they forget my ranch, because it deals with MONEY. While I hate it when they forget my condiments, I hate it MUCH MORE when we get overcharged.

Take it out on the server, because that is WHO IS AT FAULT FOR NOT COMPARING THE MENU AGAINST THE CHECK PRICES, that COULD HAVE SAW IT WITH THEIR OWN 2 EYES *********BEFORE******** THE CUSTOMER DID!! WHY do you think we should blame someone else when we aren't paying the MANAGERS OR CORPORATE, NOR are these people the LAST PEOPLE TO SEE THE CHECK, so it's IMPOSSIBLE TO BLAME SOMEONE ELSE THAT DIDN'T ***HAND*** US OUR CHECK!!

It's just like the mail lady or man, whom we have gotten other people's mail before, that's not the MAIL SORTER'S FAULT; it's the MAIL LADY OR MAN'S FAULT for not NOTICING IT BEFORE PUTTING IT IN THE BOX!! THE LAST PERSON CAN NOTICE A MISTAKE SUCH AS A WRONG PRICE OR WRONG ADDRESS unless they are illiterate or need glasses.

Take it on the server, because we are PAYING them to CHARGE us correctly. At Taco Bell, when I was overcharged 20 cents per 2 of the burritos I ordered($1.29 each the menu had, was charged $1.49 each), that cashier isn't getting PAID from the customer to give a rat's ass if they charge me correctly, so I don't blame them, because there's no PAYMENT FROM ME TO GIVE A SHIT!!

Continued next post:

Springs1 said...

setron – Continued from last post:

"And yet people like you take it out on servers if one little tiny thing is not "right" in your eyes.""

While it is the cashier's fault at Taco Bell for not noticing the wrong price, can you BLAME the Taco Bell cashier for not caring? They aren't getting PAID to care or give good customer service. NO tips, so I don't expect them to care. I am not paying that Taco Bell cashier to do squat. I am only paying Taco Bell.

I also don't blame the cashiers at the stores because:

1. They would have to go to physical shelves to check each price, which would take a very long time to do that compared to looking on a list that has around 200-300 items, which a store has THOUSANDS of items.

2. The prices change just about every week at times or much more often than non-fast food restaurants.

3. NOBODY IS TIPPING THE CASHIERS, so there's no one PAYING for the cashier's service, so WTF should her or him GIVE A RAT'S ASS.

So when you are overcharged a wrong price in a non-fast food restaurant that you are dining inside, there is TIPPING from the customer for the service.

The customer EXPECTS that they can **TRUST** their server **CARES** about their money if they want **THEIR** MONEY at the end. Get what I am saying?

The customer EXPECTS the check to be correct. The customer shouldn't be made to BABY-SIT their server by checking over EVERY SINGLE PRICE to make sure they are getting overcharged, considering the server is getting *****PAID***** for all the service they provide the customer.

The service isn't just bringing food and drinks. The service isn't just about checking up on the customers and taking orders. It's also has to do with PAYING as well. If you fuck that up, that's part of the customer's service.

If the customer that DOESN'T WORK there can notice a wrong price, SO CAN THE SERVER, unless my server doesn't hand me my check.

While corporate or the managers are INITIALLY at fault to begin with as to why the prices don't match, that can be CAUGHT by the server BEFORE it reaches the customer's table, if the server at least gives it a TRY, which YOU ARE TOO UNCARING AND LAZY TO DO THAT!!

Part of the service we are paying for is the ringing up the check and bringing back the credit card receipt or change CORRECTLY.

If you go to places like Waffle House or Denny's, you go pay up front, but your server still handed you the check though at your table.

Also, it's not in "MY EYES", because the check is NOT RIGHT FOR A ****FACT******, NOT IN MY OPINION!! My check at Outback was supposed to have my ribs at $16.99, but on the check it had $17.29. THAT IS A FACT THAT THE MENU HAD $16.99, NOT an OPINION as to ONLY ME that it was less money, it was less money, because the ***************MENU**************** had it was. I didn't make the server not compare the menu to the check. SHE DECIDED NOT TO AND BE LAZY ASS to make US DO HER JOB FOR HER!!

YOUR JOB IS TO CHARGE ME CORRECTLY, which means if there is a wrong price, even one(which we have seen a few) that have been UNDERCHARGED prices, it's up to YOU to find that wrong price and get it corrected from your manager, NOT US. We are just customers. We are PAYING YOU to CHARGE US CORRECTLY, don't you get that? The tip is NOT just for giving us food/drinks and checking up on us.

Continued next post:

Springs1 said...

setron
"I understand you get shit on every time you go out and that should be a sign. Maybe you shouldn't be such a bitch to everyone."

You obviously didn't read a lot of my post. I have had MANY OF TIMES VERY GOOD SERVICE. I AM NOT A BITCH. If anything, I even say "thank you" most of the times even when I don't get a "SORRY" when servers make mistakes. SEE who ARE THE ONES THAT AREN'T POLITE? At least I still remained nice, while they never said a word to tell me they were sorry they got something wrong with my order and most of the servers that overcharged us didn't say they were sorry either. It doesn't matter how nice you are to them, nobody wants to admit when they are wrong. If they only realized that by apologizing it would INCREASE their tip from what it would have been without the apology, because I already know WHO is at fault most of the time.

"ME, ME, ME, ME, ME, ME, ME, ME!!! IT'S MY TURN TO BE WAITED ON. i DON'T CARE HOW MANY TABLES YOU HAVE BECAUSE I'M A BITCH AND I'M GONNA SHORT YA ANYWAY!! I'LL FIND SOMETHING TO BITCH ABOUT AND SAVE SOME MONEY IN THE LONG RUN!!"

I wouldn't short you anyway. It's up to **YOU** to make your own tip and decide to check over other people's work for things that the server can catch themselves like wrong prices or a side of ranch or wrong food.

This has NOTHING to do with wanting to complain. This has to do with wanting things to go as they are SUPPOSED TO GO with a RARITY of ERRORS and REAL MISTAKES that the server DID TRY TO CATCH THINGS BEFORE IT CAME TO THE TABLE. This has to do with ***LACK OF EFFORT**** with people like you that say it's not your job to be a mistake finder, but it IS, because your money depends on MISTAKES. So you decide what kind of tip you want or don't want by LETTING mistakes get to the customers that you COULD HAVE PREVENTED if you put some *EFFORT* into the services you provide. That waitress could have EASILY prevented that 30 cent overcharge for the ribs. Would have received 20% before this happened, she ended up receiving 8% over a 30 cent overcharge. WHY? It's a decent amount, not like 4 cents or something and it's such a HASSLE with getting the check fixed. Also, she did apologize, which is why she didn't get 5%, but she didn't say she was "SO SORRY" only a "sorry" and she didn't ask the manager to comp a coke at least as **I** personally would have for delaying customers from leaving. It would have been MY FAULT if I were the server, because I had the POWER to NOTICE the wrong price ****BEFORE**** it go to the customer's table. If she would have gotten at least a coke comped off the bill, she would have received 14%, closer to a normal sized tip. The thing is, it's not a REAL MISTAKE, it's that people like you don't check the prices on the check against the menu prices, so if you didn't try, you cannot call it a real mistake, can you? NO EFFORT=LAZINESS!! WHY should I pay someone well even if they give me a comp from the manager, when it was because of their laziness the problem occurred to begin with? That's why she'd only get 14% if she did that and not better. If she gave her own money out that would be the ONLY time I wouldn't take off much off the tip by giving like 19% or so.

Continued next post:

Springs1 said...

setron - Continued from last post:

"ME, ME, ME, ME, ME, ME, ME, ME!!! IT'S MY TURN TO BE WAITED ON. i DON'T CARE HOW MANY TABLES YOU HAVE BECAUSE I'M A BITCH AND I'M GONNA SHORT YA ANYWAY!! I'LL FIND SOMETHING TO BITCH ABOUT AND SAVE SOME MONEY IN THE LONG RUN!!"

You talk about saving money; this has ZERO, NOTHING, NOTHING, NOTHING, NOTHING, NOTHING to do with saving money. This has to do with I DON'T WANT THE FUCKING SHIT IN MY FUCKING SERVICE!! I WANT NO PROBLEMS IF I CAN!! I want PERFECT SERVICE with NO PROBLEMS!! If I do have problems since we all are not perfect people, I EXPECT to get an apology. I EXPECT to get a "SO SORRY" for an overcharge or completely wrong food..

I have even complained to restaurants REQUESTING for them to not send things for free and to FIX THE PROBLEMS. The reason why I expect something for free with the overcharge is because the SERVER should try to make-up for their mistake if they want OUR MONEY. Money, is money, so if we have a money mistake, it's going to count against their money, just as it HURT us with OUR MONEY and more importantly OUR TIME they cannot replace, it's going to hurt them in THEIR MONEY AND TIME. It's not the customer's job to have to go through all of that for 30 fucking cents. We shouldn't have to show that the place THEY work at the price is wrong. That server should KNOW to compare the check to the menu BEFORE deciding to hand the check over to the customer.

I don't want the wrong food, the wrong prices, etc. at my table. I want a pleasant experience without the bullshit!! This has NOTHING to do with saving money. WHO even wants their food or bill wrong even at a fast food place or to be overcharged at the store even? It's a hassle. NO ONE WANTS TO DEAL WITH THAT SHIT when they go out to eat. They EXPECT their server **CARES** about their dining experience, which INCLUDES the CUSTOMER'S CHECK not being overcharged.

I care how many tables you have, but you have to care about EVERY SINGLE ASPECT OF EVERY TABLE(which includes overcharges), which includes ALL your table's checks, food, drinks, and everything else that is in the dining experience. I NEVER once said just to care about mine. I expect ALL the customers to be cared about EQUALLY!! You want people to care about your rent or "CHILD'S things as you did that sob story on my bartending blog), then you have to CARE FIRST in order for them to care about you. If you don't, WTF should they? If you see they are non-tippers or low tippers, then I can fully 100% understand if you don’t go all out for them, but people you don't know or know they tip well if they have good service should get treated with the best possible service you can provide them.

setron said...

So it has nothing to do with money, eh? Then WHY oh WHY do bitch and moan about being OVERCHARGED?!?!?!?!

If it's not about money then you shouldn't worry so much about the little things.

If it's not about money then why are you even bitching?

If it's not about the money why is this blog even here?

You see MY point? Apparently it is about the money for you, otherwise you wouldn't be complaining every single second of every single day!!

It has to be about the money because you are blaming servers in general for all overcharges. There are times we don't even have time to think much less try to find mistakes. I'll be honest with you. There are times when we are running our asses off because we don't want anyone to receive bad service, and yes, I'm one of the good ones, that we really don't have the time to check the prices because we just do not have that problem at my restaurant, EVER!! It has never happened at a restaurant that I have worked at. So you can see why I am perplexed about you having these experiences all the time.

The fact you call me lazy without knowing me really pisses me off to the point I would love to serve you and show you what a good server is really like. Then if you stiffed me, I could ask you never to return to my store again!!

That is what I really think when I read these comments.

Springs1 said...

setron
"So it has nothing to do with money, eh? Then WHY oh WHY do bitch and moan about being OVERCHARGED?!?!?!?!"

Because of the INCONVENIENCE it causes as far as TIME as well as AGGREVATION and it shows your server only cares about THEMSELVES and is VERY LAZY.

A good example is going to give 25% before the bitch waitress overcharged us $1.50 on a wrong price. While that $1.50 we would have given in the tip worth for example, that $1.50 would have been given to the RESTAURANT, which is STEALING from customers and that is against the law to advertise one price on the menu, then charge whatever they decide the computer price will be. Since we don't order from the computer system, we consented to the price on the menu ONLY, so that's the ONLY price they can legally charge us. Also, the waitress would have made a little more from the overcharge as well, by her NOT CARING about no one else's money except her own, which is just MORALLY WRONG!!

The next times we would order that item, it would keep happening for sure if we wouldn't say anything and lowering the tip would not tell the server anything, because they would be too stupid and lazy to understand if we didn't tell them.

What I mean is, the money would have been given anyways that $1.50, just to the server instead of the restaurant if this wouldn't have happened, right? Yes, so that's what I mean it's not about the money. It's about the INCONVENIENCE and TIME they are taking AWAY from our DINING EXPERIENCE that was SUPPOSED to be fun and was fun until then. IT RUINED the outing. If they would have been not lazy and CARED about someone else's money except just their own, they more than likely would have found the overcharged price, then gotten it fixed BEFORE even giving it to us even, possibly even WAYY BEFORE check was asked for.

The time it takes to get it fixed and the fact that the servers don't fix the situations by asking the manager to void a coke off for the customer's INCONVENIENCE or don't take 35 cents out of their pocket when we have a 30 cent overcharge(the 5 cents is for extra taxes and extra money they would have made from the overcharge).

You may say WHY get it fixed since it's such a TIME hassle and INCONVENIENCE?

A. The principle of it that I don't want to be overcharged next time.

B. That I want my server to know they were lazy and selfish about their customer's money and only thought of their own.

C. To show that our money should be treated JUST AS IMPORTANTLY as their money

D. To help others not have this happen to them as well.

E. If I just give a low tip without telling them, they will not know why, because they are too stupid to think of someone else's money like that. The thought wouldn’t even enter their SELFISH MIND.

F. If I would tell them, but choose to not get it fixed, they would probably insist on fixing it and I would have a long wait. The reason why, they would want a good tip and not us be mad that their server overcharged them.

G. Just the fact that I CONSENTED to THIS PRICE(example $16.99), so if that item is more and I didn't order anything more to make the price larger, I should have a right to get MY MONEY BACK that I am OWED, otherwise the restaurant is making a profit ILLEGALLY with false advertising on their menu It's not the restaurant's money to keep, it's the CUSTOMER'S MONEY. It's not the server's money to make a profit off of, it's OURS.

Continued next post:

Springs1 said...

setron - Continued from last post:

I HATE even dealing with at Wal-Mart or any grocery store when I get a wrong price. It's aggravating and it's a BIG HASSLE. Sometimes I have had to wait in line to get CENTS back. What a PAIN IN THE ASS!! I can deal with that at stores, because it's not fun to be at the store and I EXPECT that there, but when I am at a restaurant that I am supposed to be HAVING A NICE TIME and ****PAYING SOMEONE TO CARE, THEY SHOULD CARE ABOUT MY MONEY, NOT JUST THEIR OWN***!! At the store I can see nobody caring about my money, but NOT when I am TIPPING the person, they BETTER FUCKING CARE IF THEY WANT A GOOD TIP!! It's only fair that if you don't care about my money, I won't care about yours.

Just as you'd serve someone at the bar that would give a $20 bill first that was second before someone that doesn't tip, which is VERY FAIR, because HEY, that person that doesn't tip you ever doesn't care about your money, SO WHY should YOU care about their time or money for that matter? Do you understand with that analogy? I pay the servers well that CARE about my money and time.

A caring server that would have an overcharge of CENTS, would take it out of their own pocket if they wanted a good tip. If you care about your cents so much that you wouldn't dare do that, then don't think that OUR CENTS are ANY LESS IMPORTANT. Get what I am saying here? I had a waitress this year overcharge us 2 cents, which I didn't see her give us anything and we had to wait to get the check fixed. 2 cents and the waitress couldn't spare that even, HOW SELFISH!!

"If it's not about money then you shouldn't worry so much about the little things."

It's not little if the server isn't trying their best and is taking TIME away from you to fix it.

As far as deciding not to fix it, then the next time I would come in, it could happen again, so it wouldn't be little if it kept happening all the time on the FUTURE visits, now would it? That would add up to a BIGGER overcharge over time.

Springs1 said...

setron
"If it's not about money then why are you even bitching? If it's not about the money why is this blog even here? You see MY point? Apparently it is about the money for you, otherwise you wouldn't be complaining every single second of every single day!!"

You don't get it, do you?

If the server wouldn't have overcharged me for instance the 30 cents at Outback, my server would have gotten WAYYY MORE than 30 cents out of us, she would have gotten 20%. Do you see what I mean by it's not about the money?

The INCONVENIENCE of getting it fixed is what I can't stand the most, because it takes ******TIME******* to fix it, that's the MAIN reason why we don't ever(except once due to that we had a bunch of stuff off the bill, which the waitress said she could do it at a TGIF) say anything if we aren't charged something, because of the hassle factor. It's honestly not about getting the free item, it's about I don't want the SHIT of the WAITING TO GET IT FIXED CRAP, because if they make me do that shit, I would STIFF the person, because they should be giving me a COMP for the TIME they are wasting of mine to make my check HIGHER of all things, which is a HASSLE. I have enough of that when I get overcharged. It's the same wait time if I am overcharged a dollar or undercharged a dollar if they fix the mistake. It's the same wait time even if I have a 30 cent overcharge or a $2 overcharge. BOTH are PAIN THE ASSES. I only didn't take off as much for something below 10 cents if the server was nice about the mistake by apologizing and fixing it quickly, because that's not a lot of money and they wouldn’t have made any profit off it, because it's so little.

The time at Fox and Hound that we got half off my husband's sandwich because of a 30 cent overcharge ($6.99 on the menu, but we were charged $7.29), took 10 entire minutes, meanwhile we had wanted to leave. That's punishing US over the overcharge. The server should have taken 50 cents out of their own pocket and paid for it themself if they wanted a tip. That waitress got completely stiffed. WHY? The long wait and she didn't ONCE apologize. Other things happened as well. The ranch was forgotten from another server and no apology was given. SHE could have easily fixed it by giving us the money FROM HER OWN POCKET INSTEAD. I would have rathered that than the half off the sandwich around $3.50 off. It really wasn't worth the $3.50 comp. I don't care if they gave us $50, because my time is WORTH MORE than that. While I want to get the money they owe back, I don't want to wait a million years for it either. If I would have known it would have been that long for that comp, I would have told the manager to just give us 35 cents out the register and call it even. THAT WAS WAY THE FUCK TO LONG to wait to get the check fixed!! WE WANTED TO LEAVE, LEAVE, LEAVE and that server held us HOSTAGE by not noticing that BEFORE we even received our entrées even that SHE could have gotten her manager to fix it during that time. That overcharge was so PREVENTABLE, it really was.

You may say why do I get it fixed in the first place?

Because as I said before, the next times we go, which it DOES ADD UP as well as to fix it for other customers as well by telling someone about the issue. Not to say it will get fixed, but it's letting at least ONE server know and the manager about it.

Also, I get my money back when I go to the store as well if I am charged the wrong price. Yes, it's a pain in the ass, but it's THEFT if I don't get it back, you know?

Continued next post:

Springs1 said...

setron Continued from last post:

The $3.50 was a freebie and wasn't worth 10 minutes worth to get even $50 off even, because I care about my time when I go to a restaurant and I don't want to deal with wrong prices like I do at the stores. People don't go out to eat to deal with that type of crap. I HONESTLY would have rathered get back 30 cents plus tax(aprox 35 cents) and if the server would want a good tip, they'd throw in an extra dollar for our INCONVENIENCE, which they would just get back and a lot more if they would show they would *CARE* about our INCONVENIENCE and TIME they are wasting for US and they are wasting it for themselves as well as other customers by making us sit longer at the table than we would have. If the server would take out their own pocket 35 cents for a 30 cent overcharge and tell me they'd tell their manager about the mistake as well as say they were SO SORRY, they'd get 17% at LEAST. WHY? They made us NOT WAIT and RISKED losing money as well as SHOWED they CARED about someone else BESIDES THEMSELVES!! They could always get that money back not only in the tip, but from their manager(unless they are an asshole). THEY should be solving a CENTS overcharge like that instead of having to WAIT to get it fixed, since THEY decided not to compare the menu to the check, it's THEIR FAULT we received this overcharge, not ours. So if they want a good tip, they need to act like they CARE about someone else besides themself.

You might say it's about the money, but it's the money that A. The restaurant is making unlawfully(false advertising) from their customers(NOT JUST US) B. THE SERVER IS MAKING MORE OFF THE OVERCHARGE due to the larger bill amount(unless it's like under 10 cents or something like that), which IS VERY UNFAIR, because that's STEALING TOO!!

"There are times we don't even have time to think much less try to find mistakes."

You have time to pick up dirty dishes, get refills, get condiments, get extra napkins, get orders, etc. YOU HAVE TIME TO FIND MISTAKES!!

QUIT MAKING LAZY ASS EXCUSES AND JUST TRY TO FIND MISTAKES INSTEAD!! It makes MORE sense to bring something correctly than to get it wrong only to have to go to fix it.

"yes, I'm one of the good ones,"

If you were "one of the good ones" you'd be a "MISTAKE FINDER", so NO, YOU AREN'T one of the "GOOD ONES."

Springs1 said...

setron
"that we really don't have the time to check the prices because we just do not have that problem at my restaurant, EVER!! It has never happened at a restaurant that I have worked at. So you can see why I am perplexed about you having these experiences all the time."

I will ask you this again, have YOU EVER ***TRIED*** to find a wrong price? You told me you don't, so that means YOU HAVE NO FUCKING ASS CLUE, DO YOU? Just because a customer doesn't mention it doesn't mean it didn't happen. A lot of people don't want the HASSLE AND INCONVENIENCE of getting it fixed if they did find something wrong and a lot of people are too stupid to put 100% trust into their server such as the guy that I saw one time give our waitress his credit card without looking at the check even. SO YOU DON'T KNOW IF THIS HAS EVER HAPPENED BEFORE, DO YOU?

You don't even check the prices yourself, so you DON'T KNOW!!

While you say it hasn't ever happened before, well there's always a chance that it can happen.

You have the time, it's that you are too lazy to double check the prices is all. You have time to get some refills, you have time to check someone's check prices, PERIOD!!! THOSE TASKS ARE JUST AS IMPORTANT AS ANY OF THE OTHER TASK YOU HAVE(except in my opinion, the dirty dishes I could care less about, but that's my opinion about dirty dishes). WHY do you think customer's money isn't JUST AS IMPORTANT as someone's thirst, huh?

'The fact you call me lazy without knowing me really pisses me off to the point I would love to serve you and show you what a good server is really like. Then if you stiffed me, I could ask you never to return to my store again!!"

WHY would I stiff you if you did well? We hardly ever stiff, but we have before a number of times over the years for VERY POOR service. If you are a good server, you would be a mistake finder. Mistake finders FIND the mistakes that they can find such as a wrong side dish or wrong prices or wrong entrées or missing condiments, etc. If a customer had to tell you what they ordered when you bring them their food, because you were too lazy to REREAD your written order, then you aren't a good server, because good servers don’t make customers repeat their orders when the food is being delivered. You would have at least TRIED to check over the written order BEFORE bringing it out. You may find a mistake you made such as not ringing in something right or a kitchen error that YOU could have easily caught yourself BEFORE BRINGING the food to the table such as a missing side of ranch.

As far as you saying not to return to your store, unless you are the owner or manager, you couldn't say I couldn't come back if you are just a server. Now, you might be able to get out of serving me, but I would still be able to go unless you owned the place or were a manager there.

setron said...

Springs1
"If the server wouldn't have overcharged me for instance the 30 cents at Outback, my server would have gotten WAYYY MORE than 30 cents out of us, she would have gotten 20%. Do you see what I mean by it's not about the money?"

If that is not about the money then I guess I'm just dumb. IT'S ABOUT THE MONEY YOU STUPID BITCH!!!

30 cents overcharged and then you tipped 30 cents? That is just fucking lazy!! And it's ALL about the money with you!!

Springs1
"If you were "one of the good ones" you'd be a "MISTAKE FINDER", so NO, YOU AREN'T one of the "GOOD ONES."

You wouldn't know that unless I've served you so quit making an ass of yourself by assuming things!! Just because you assume someone is lazy doesn't make them so. Just because you assume someone isn't trying to be helpful doesn't make them so.

You really have no clue nor concept of what happens at a restaurant so shut your fucking face uncle fucker!!

I don't have to look for mistakes on the check where I work because we don't have that problem. You assume that I'm lazy for not looking but when you don't have that problem then you don't look for it. So saying I'm not one of the good ones without ever having me serve you is a crock of shit!!

You don't know me and you probably never will so assuming I'm something I'm not make an ass out of you!!

suitsme said...

Springs,

I'm assuming that you've NEVER made a mistake at your office job. That's amazing! You really should be proud of yourself. It takes a really really amazing person to NEVER make a mistake. In fact, that's near God like. Do you view yourself as some kind of a God? One who gets to decide how the world works because she wants it that way?

Nah, you're not a god. But you really are ignorant.

It's quite unfortunate that you think that you or your time,or your money are more important than anyone elses. WAIT!!! Don't try to tell me that every server should be checking EVERY bill, because, if that were done, it would mean that the employer would need more employees. It's a time factor. An employee can only do so many tasks effectively... As a result more employees would raise the cost of your food.

In days like these when you folks in the US of A are having a hard financial time of it employers can't afford to hire more people...

I really do wish you traveled to wonderful places like the city I live in, just so I could meet you face to face. You really can't be as oblivious to real life as you seem to be through your posts.

Oh.. in reference to your post about the wait to get something fixed on a bill... next time, just ask to speak directly to a manager. It will save everyones time.

And remember, when you go out in public, you should really strive to make every personal interaction a pleasant one... as Bambi's mom said, "If you can't say anything nice..Don't say anything at all."

Have a GREAT DAY... and i hope you get overcharged on EVERY meal.

suitsme said...

also, read this

http://albarrett.blogspot.com/2009/07/tipping-your-servers-thanks-oprah.html

suitsme said...

Tipping Etiquette from: http://www.findalink.net/tippingetiquette.php

Restaurants or bars

If you get awful service, talk to the manager. The manager cannot correct the situation if he doesn't know about it. Skipping the tip will not accomplish anything, and the next poor customer who gets that server will get the same service you did.

If you are buying the meal and someone offers to get the tip, tell them they can buy next time, and you pay the whole thing. This prevents any uneasiness about them seeing the amount of the bill or worrying that they will be stingy on the tip.

Restaurants report a percentage (around 12%) of the gross sales for food and beverage to the IRS for their staff. This means that if you have a $200 food bill and $200 wine bill, the restaurant will report 12% of $400 or $48 as income to the server. In other words, the server has to pay tax on it whether you tip it or not. If the restaurants do not report it accurately, the restaurant and the wait staff get audited by the IRS.

Please don't get hung up on the 12%. It is just a reasonable example. I recommend tipping 10-15% on the alcohol and 15-20% on the food. 10% on the wine is perfectly acceptable. Whether to tip 10 or 15 percent would depend in large part on how helpful the server was in choosing the wine and serving it.

* Food server - 15-20%.
* Self-service restaurant or buffet - Nothing unless there is some service. Tip 10% if the server delivers all or part of your meal or keeps your drinks refilled.
* Takeout - If you get good service, in other words, the waiter gets and packages the food, then at your choice you can tip $1-2 or up to 10%. Nothing is really necessary.
* Drive through - Nothing.
* When breakfast is included in the price of the hotel room - Estimate the value of the meal by looking at a menu. If there is no breakfast menu, consider the quality of the hotel and the price of an evening meal, then make your best estimate. Your tip is 15-20% of your estimate.
* Teppanyaki chef - 15-20% of the total bill. The gratuity will be split among the wait staff and the chef.
* Counter service - 15-20%.
* Cocktail server - 15-20%. For free drinks in Vegas, tip $1-2 per round.
* Bartender - 15-20% or $1 per drink. If at the bar before a meal, settle up with the bartender before you go to your table.
* Wine steward or sommelier - 10% of wine bill.
* If a bar has a cover charge, you do not tip on it.
* Busboys - Nothing, unless he did something extra special like cleaning up a huge mess. Then give him $1-2.
* Maitre d' - Nothing, unless he gets you a special table or the restaurant is full and you had no reservation. Then give $5-10 or more.
* Coat check - $1
* Restroom attendant - $1
* Separate checks - If you want separate checks, ask the server to go ahead and add 18% gratuity to each check.
* Musician that visits table - $2-3 if you make a special request. Optional if he just stops by and plays.
* Musician in lounge - $1-5

Springs1 said...

setron
"30 cents overcharged and then you tipped 30 cents? That is just fucking lazy!! And it's ALL about the money with you!!"

NO, I NEVER SAID I TIPPED 30 CENTS, READ YOU MORON!! I said I tipped 8% to the waitress at Outback.

"If that is not about the money then I guess I'm just dumb. IT'S ABOUT THE MONEY YOU STUPID BITCH!!!"

You don't get what I mean by this, do you?

The waitress would have made those 30 cents anyways through the tip instead of the restaurant. It's not about the money that I have this blog about. It's because of the *****************LAZINESS-LACK OF EFFORT**********, don't you GET THAT YET OR WHAT?

It's about that I want to see the **SERVER** CARE about other people's dining experiences and TIME to take some ***EFFORT**** into their job instead of just trusting other people, even corporate or managers or the computer system for their tip. YOU MAKE YOUR OWN TIP when it comes to the check being correct unless you don't hand the customer their check. You are the LAST person to see if there is a mistake or not if you hand the customer their check and were their server.

The entire blog is based on LAZINESS and UNCARING about other people's dining experiences. The fact that they put making sure each price is correct on the customer is ridiculous, because the SERVER is getting ******PAID******* to hand the check to the customer CORRECTLY, that's part of why you get a tip. The tip is NOT just so you can be lazy and uncaring.

I would have tipped 20% to that Outback waitress if she wouldn’t have overcharged me the 30 cents. Do you see that it's not about the money? It's about that they could have PREVENTED that wrong price from getting to us, but she was like you that did NOT EVER compare the menu to the check, NOT EVEN ONCE!! So that's not a mistake, that is ON PURPOSE to not take ANY (((EFFORT))), because a mistake is that she would have compared the check to the menu. I know she didn't, because she made up the excuse that the newer menus sometimes don't come out before the prices are fixed on the computer. If she would have truly made a real mistake and tried, she wouldn't have blamed it on other people and the menu. She would have taken credit for the mistake. She said she was sorry, but that was for her tip, because if she was truly sorry, she would have admitted "I'm sorry I didn't see that." She NEVER ONCE ADMITTED she was WRONG and COULD HAVE FOUND THE MISTAKE BEFORE WE DID!! NONE of the servers did that did this to us. Blame the menus that aren't alive. Blame the computer system that we are smarter than as to see a wrong price. Blame corporate or managers when the servers have a set of eyes too and aren't the LAST PEOPLE to see the check prices. It's so ridiculous the EXCUSES servers come up with.

What I mean it's not about the money, is that the things that piss me off the most is the TIME HASSLE, hearing some of the excuses, and no apologies.

Think about it, if it was about the money, would we tip 20%-25%? So it's not about the money, it's about the OVERCHARGE GETTING TO OUR TABLE FROM THEIR HANDS TO OUR TABLE when it could have very well been EASILY PREVENTED!!

The only thing about the money is that I feel they should care about your money on the check when they are charging you if they want your money. You want my money, well CARE about my money. Caring is a 2-way street. I don't want to find the overcharge is the issue.

Continued next post:

Springs1 said...

setron - Continued:

So that's what I mean that it's not about the money. The 30 cents would have been given in that 20% to THE WAITRESS, NOT the restaurant if we weren't overcharge. The 30 cents is the money that the RESTAURANT will be making off of us unfairly, plus the government, and a tiny bit to the server since it's only 30 cents. I don't want the restaurant to get that 30 cents and I want my check to be right for next time as well. I also feel it's stealing by the restaurant falsely putting one price, then charging another higher price. I won't let the server not get punished for not CARING about our money and not taking ANY EFFORT into finding such an error.

It's more about not having the HASSLE of the waiting to get the check fixed than the let's say 30 cents for example overcharge. I HATE getting waiting in customer service line at the store when they have a wrong price or have to show where they have on the shelf it's a certain price. It's a TIME HASSLE. The thing is, at the store, I am not there to have fun and I expect it, because there are soooo many items, they would have to go to the physical shelf for each item, the prices change MUCH MORE OFTEN, and NO ONE IS GETTING TIPPED TO GIVE A SHIT!!

However, when we eat out, I don't expect the SHIT!! I expect to have our check correct. WHO expects there to be an overcharge? I don't expect it at a restaurant, because we are *********PAYING**************** for the service, it's not FREE, so I EXPECT some *EFFORT* to be put into getting the check correctly to our table. I expect it at the stores, because there are so many items that change frequently and you'd have to go to each shelf to find out something instead of a little booklet(menu)(it's little compared to a booklet they would have at a store, which is the GOD'S TRUTH!!)

"You wouldn't know that unless I've served you so quit making an ass of yourself by assuming things!! Just because you assume someone is lazy doesn't make them so. Just because you assume someone isn't trying to be helpful doesn't make them so."

I am not assuming at ALL. I am going by you saying this: "No it's not. Plain and simple my job is to serve you drink and food. End of story. There is nothing in my job description that says I have to be a "mistake finder."

Anyone that doesn't check over your co-worker's work for mistakes that are in their control is LAZY. I don't care WHO you are.

"You really have no clue nor concept of what happens at a restaurant so shut your fucking face uncle fucker!!"

You obviously have NO CLUE what it feels like to receive an overcharge or any other major mistake in your dining experiences do you?

SO YOU SHUT THE FUCK UP, because if you don't know what it's like to get overcharged in a restaurant, then that's why you are so uncaring about other people's money. If you would know what it would be like and it would KEEP happening to you, you wouldn't want to do that to others if you were a caring person. You would act as if that were YOU at the table when you would serve.

Springs1 said...

setron
"I don't have to look for mistakes on the check where I work because we don't have that problem. You assume that I'm lazy for not looking but when you don't have that problem then you don't look for it."

WHY are you DODGING the FACT that you NEVER HAVE EVEN ((((TRIED)))) to find a wrong price, so YOU DON'T KNOW IF YOU HAVE HAD THAT PROBLEM OR NOT AND ANY RESTAURANT CAN ALWAYS HAVE THAT PROBLEM?

You also admitted you don't check over the prices when YOU are a customer either, so you don't know what it is like, do you?

You don’t know if you haven't tried. It's just like I don't know if we were overcharged on the prices when we were dating before we got married, because I didn't pay the check when we went out to eat. We might have and we might not have. WHO KNOWS, because I didn't check and my husband(which was my fiancé didn't check the prices either. Do you understand now what I am saying? If you haven't tried, you DON'T KNOW FOR A FACT that you have never had that happen before. THAT IS THE TRUTH!!

"So saying I'm not one of the good ones without ever having me serve you is a crock of shit!!"

HOW when you said you weren't a mistake finder? Mistake finders PREVENT LOTS OF MISTAKES such as checking the plate for containers of condiments or the prices on the check comparing that to the menu, comparing the written order to notice if the correct food is on the plate, etc.

Have you ever once brought out food and the customer had to remind you of something that was OBVIOUS to the eyes when you were their server that TOOK the order, but NEVER ONCE bothered to compare the written order to the food you were bringing out? I bet you have. If you have, that's 100% FULL PROOF you are NOT one of the good ones. The "good ones" CHECK OVER OTHER PEOPLE'S WORK for OBVIOUS MISTAKES that are in their control to catch.

Springs1 said...

suitsme
{"I'm assuming that you've NEVER made a mistake at your office job. That's amazing! You really should be proud of yourself. It takes a really really amazing person to NEVER make a mistake."

HOW can you call it a "MISTAKE" if you haven't compared the check to the menu?

That would be just called PURE LAZINESS, wouldn't it? It's just like deciding not to study for a test. It's not that the person isn't smart enough to make a "B" or "A" or even at least a "C", but that if they didn't take ONE second to study when they are the type of person that needs to study(doesn't retain just from class), then HOW can you call that anything but PURE LAZINESS, huh?

Same thing with not checking over other people's work no matter if it's the food wrong or the check.

Quit acting so innocent, because it's not a mistake if you haven't given it a **TRY** to have found it and were too lazy so the CUSTOMER had to do ****YOUR***** JOB FOR YOU!!!!

Let's say you hand me my check and I have a 50 cent overcharge let's say. Let's say you don't compare the menu to the check before handing me my check. Then tell me HOW is that a "MISTAKE?"

Now, if you would have checked the check, then handed it to me and I saw it, THEN it would have been a mistake. GET THE DIFFERENCE HERE?

Something you just miss is one thing when you have taken SOME ***EFFORT*** to find a mistake that SOMEONE ELSE MADE, but since you didn't, it becomes YOUR LAZINESS(not mistake, honestly).

The waitress that said "I don't add it up" when we were overcharged $1.50 on a wrong price, by her saying that, she ADMITTED she didn't ONCE TRY, therefore, it wasn't a mistake, it was her LACK OF *((EFFORT))* into serving us.

"It's quite unfortunate that you think that you or your time,or your money are more important than anyone elses. WAIT!!! Don't try to tell me that every server should be checking EVERY bill, because, if that were done, it would mean that the employer would need more employees. It's a time factor. An employee can only do so many tasks effectively... As a result more employees would raise the cost of your food."

First off, EVERYONE'S CHECK should have their prices checked just as mine. THEIR MONEY IS JUST AS IMPORTANT AS MINE.

The time factor you say, if you have time to get refills, take dirty dishes off the tables, wipe tables off, get condiments, get extra napkins, get bar drinks, put orders into the computer, etc., then YOU HAVE TIME. You are making out this to be not important, because it's not YOUR money.

I'd rather pay higher prices for the food than to have the hassles quite honestly. Even had a $2 overcharge happen on a PRICE this year that I have talked about before on this blog at a FINE DINING RESTAURANT. A $10 margarita that was ordered "AS IS", came on our bill as $12. They didn't have a big drink menu either as far as the mixed drinks went. It was maybe 8-10 at the most on the list.

So the higher prices bullshit is just that, BULLSHIT, because it happened at a FINE DINING RESTAURANT(paid $39.95 a person).

"next time, just ask to speak directly to a manager. It will save everyones time."

NOT if I have to get up to get a manager, then WTF am I PAYING the server for at all if they even want a tip at all then? It's THEIR JOB to get the manager, NOT OURS!! Sometimes it's hard to find a manager, because you can go up to the hostess's stand, but that doesn’t mean the manager isn't busy. It might take longer even doing that.

Springs1 said...

suitsme
"* Separate checks - If you want separate checks, ask the server to go ahead and add 18% gratuity to each check."

Don't agree with that, because one of the waitresses that I helped get FIRED stole from me and another person at the table when we were in a party of 5, which we had a separate checks(which I told her at the very beginning) which was one for my husband and I, another for the other couple, and one person that came without a date. She took the wrong gift card of the 2 on purpose(I know, because she didn't return the change from the check that the guy had only him on the check, his $9 in change. She returned one dollar and claimed she had no change bank. See, you don't know until the END what kind of service you will have and throughout the service we kept having to ask for things several times. What is weird, my husband and I had her before by ourselves and we tipped her 26%. I think she just was thrown off by the separate checks thing from the beginning. My husband wasn't willing to pay for my friend's stuff and visa versa since we invited them a lot to our house, so we gave them a lot already, but they weren't the type that gave back that much. We gave more to them than they ever gave us type of people. So that's why we got separate checks. We usually had the more stuff anyways, so they didn't want to tip on our stuff either, which I don't blame them.

My point is, the CUSTOMER should wait to add it, because you don't know if you will get OVERCHARGED or not until you see. You also don't know what your experience will be like to ask that at the beginning.

suitsme said...

Definition:

Mistake: error: part of a statement that is not correct

statement: An itemized bill

BY DEFINITION an overcharge or mischarge on your bill is a MISTAKE.

Definition:

Ignorant: Unknowledgeable or uneducated; characterized by ignorance; Ill-mannered, crude

by your responses to people, YOU are IGNORANT!

"* Separate checks - If you want separate checks, ask the server to go ahead and add 18% gratuity to each check."

Don't agree with that"

How do you find it to be so easily dismissive of other peoples opinion and yet you expect us to countenance yours? Don't you think that this is a bit presumptuous? As has been pointed out before, just because you say something doesn't mean it is true.

Springs1 said...

suitsme
http://encarta.msn.com/dictionary_/mistake.html

"incorrect act or decision:"

You decided not to check over the check with the menu, therefore an overcharged price you ended up bringing to the customer.

"by mistake accidentally, without wishing or intending to do something"

You didn't intend to overcharge the person per say by not wanting to take their money, but you ended up doing so by not even trying.

HOW is it "ACCIDENTAL" if you didn't put 100% EFFORT into trying to find an error BEFORE it got to the customer, huh? It's not accidental then, is it? Then it's a lack of effort as to why.

"decision caused by bad judgment or a lack of information or care;"

BAD JUDGMENT or lack of CARE or INFORMATION, UMMM, doesn't that sound familiar?

"by mistake accidentally,"

If something is by "ACCIDENT", then how is it really an "ACCIDENT" if no precautions were taken? Then, it's intentional that you didn't compare the menu to the check to end up with an unintentional overcharge.

"by your responses to people, YOU are IGNORANT!"

By your responses you are IGNORANT and SELFISH ONLY CARING ABOUT YOUR MONEY ONLY!!

"As has been pointed out before, just because you say something doesn't mean it is true."

What isn't true that I haven't said was an opinion, huh?

"How do you find it to be so easily dismissive of other peoples opinion and yet you expect us to countenance yours?"

Because I have REAL LIFE EXPERIENCE being a CUSTOMER with asking for separate checks and to have told the server BEFOREHAND she'd get tipped, she would have treated us even WORSE knowing she would have gotten the money no matter WTF she did. NO INCENTIVE to do a good job.

Paying someone before has been bad as well with even pizza delivery even. Once, added a tip to the credit card. The delivery person forgot the 75 cents a piece cheese sauces (5 of them) I ordered. It was on the box the order, so it said specifically the 5 cheese sauces, so it was HIS FAULT for being TOO LAZY ASS to LOOK IN THE BOX BEFORE LEAVING. After that happened, I NEVER AGAIN tipped ahead of time. People take ADVANTAGE of you when you do that, because they already know they have the money, so they don't give a damn. It's kind of like here's a $20 bill, you can do nothing for it or work hard for that $20, which would you pick, which would ANYONE pick? Get what I am saying here?

So it's not my opinion, it's real life experience that in most cases, it makes the most sense to tip AFTER the service, NOT BEFORE you get the check. Especially, with all the overcharges we have had over the years. NO WAY would I EVER pay beforehand a tip EVER AGAIN!

suitsme said...

"I have REAL LIFE EXPERIENCE being a CUSTOMER"

funny... I have real life experience being a customer too... and a waiter, and a cook, and a manager.

I have a challenge for you... next time you go to one of your favourite dining spots say to the server BEFORE ordering, "Excuse me, several times that I've visited here I've noticed errors on my bill. It's a gigantic pet peeve of mine, could you please make sure it's correct before delivering it to us at the end of the meal"

I'm willing to bet that you'll get a bang on bill. If not, well, I'll buy you dinner when you come to my restaurant.

*setron* email me timphilp at gmail.com

setron said...

Springs1
"The time factor you say, if you have time to get refills, take dirty dishes off the tables, wipe tables off, get condiments, get extra napkins, get bar drinks, put orders into the computer, etc., then YOU HAVE TIME."

We do these things because they are actually required for the entire restaurant to function. Without these things being done the place would look like your house, a pigsty!!

If you were to walk into a restaurant that had dishes piled up on tables and not one of them wiped down would you stay?

The answer is no. You would not stay. In fact I think you would be fairly disgusted at the state of the place.

Time is of the essence when you are a server. We don't look at time the same way a customer does. On a busy night we don't even have time to use the restroom if we need to. We just learn to control our bladder, our hunger, and our patience. If you don't understand patience then here is the definition

Patience is the state of endurance under difficult circumstances, which can mean persevering in the face of delay or provocation without becoming annoyed or upset; or exhibiting forbearance when under strain, especially when faced with longer-term difficulties. It is also used to refer to the character trait of being steadfast.

We are losing our patience with you and I think a lot of server do too. Your antics are just juvenile at best.

The only argument you seem to justify is servers are lazy. All of them.

It takes no time to see that we are not lazy, we just don't like you. It's not really that personal. It's just a fact of life.

There are people who go out to eat that really don't need to, because they are what holds down the industry. You are one of those people.

Walk a mile in my shoes and see what you think. You may never look at things the same way again!

Springs1 said...

suitsme
"say to the server BEFORE ordering, "Excuse me, several times that I've visited here I've noticed errors on my bill. It's a gigantic pet peeve of mine, could you please make sure it's correct before delivering it to us at the end of the meal"

Sometimes it could be that I have gone to a restaurant before and this is the VERY FIRST TIME it's happened, so what then?

That is SO RETARDED that I would have to tell them "Yeah, you better make sure OUR CHECK is correct if you want a tip or a good tip" basically is what it is saying. That should be COMMON SENSE and I will NOT tell the server what they should do, because it's COMMON SENSE to CARE about MY MONEY if they want MY MONEY, LIKE DUH!! Caring is a 2-way street when it comes to money just as the server feels when the low or non-tippers that are just cheapskates aren't going to get the best possible service, because they didn't care about their server. I fully understand that, because if let's say you gave excellent service to me and Joe Schmoe stiffed you, don't you think you aren't going to be doing the best job you can knowing that you won't get compensated? Same thing with customers. You don't care about our dining experience(which includes the check being right), we won't care as much or possibly at all about your tip. What goes around, comes around. Treat our money as YOURS!!

NO, the server should think like a *CUSTOMER* that a wrong price can come up. If I served, I have known this since I was young at the stores with my mom and she would notice if the price on the shelf was the wrong price or not.

My point is, if you have been overcharged before on a price ANYWHERE, then you know it could happen when a customer eats out. Like DUH, this is COMMON SENSE!!

Tell me WHY should I have to "BEG" someone to check my check prices, huh? That is RIDICULOUS!! That is just like me saying after I have ordered a side of ranch "Can you please make sure that ranch is there when you bring it out."

Don't you think if I would say that, it would hit a NERVE as to that I wouldn't have confidence in them that they could do they would not do their job correctly and that it would make it seem that I would automatically think they were stupid to say that verbally to them? That does sound pretty bad to act like I cannot trust my server that I have to like "BABY-SIT" them through EVERY ISSUE such as "BETTER MAKE SURE MY STUFF IS RIGHT THAT YOU HAND ME" type of thing? LIKE DUH, that's got to be the STUPIDEST THING I HAVE EVER HEARED OF!!!

Isn't that the entire point of WHY we give a TIP for an ((INCENTIVE)) to get things right by trying your very best? You are INSANE if you think I am going to WASTE MY TIME telling each server "Make sure my prices on my check are correct", because they aren't going to do it, even if I asked nicely, they are going to be lazy and just TRUST that it's right.

Also, it might not even enter their selfish mind that a WRONG PRICE could be possible, especially if they are living at home or the dorms not paying for much of anything.

Springs1 said...

setron
"We do these things because they are actually required for the entire restaurant to function. Without these things being done the place would look like your house, a pigsty!!"

I don't get WHY do you think that is ANY MORE IMPORTANT than charging someone correctly? I'd rather wait longer for a table and get GOOD SERVICE than for them to seat us an extra 2-5 minutes faster. Meaning, if you have to clear dirty dishes during that extra few minutes or so that I am waiting due to that you check the prices on your customer's checks, I don't mind. I would rather have when it's OUR TURN to have NO ERRORS on my check, so if that means sacrificing our time of waiting for a table, SO BE IT!! It's all worth not having the overcharge.

"If you were to walk into a restaurant that had dishes piled up on tables and not one of them wiped down would you stay?"

We have stayed. Chili's has had that happen before at times when they are busy. I wouldn't mind waiting for a table. Sure, I hate waiting just as much as anyone else, but if that means I would get better service to wait an extra few minutes or so, I'd rather wait in the waiting area than to get seated only to get mistakes on things that are brought to our table. I'd rather ANYDAY wait 15 minutes for a table instead of ZERO minutes to get PERFECT SERVICE or close to PERFECT SERVICE than to have problems only to get seated 15 minutes faster.

I can prove it by one time for instance, we could have been seated around 15 minutes earlier, but I requested to get a waiter that was very good(so good, he manages now). We waited a whole half an hour when we didn't have to. Same thing at Outback even, that we requested a certain server and waited around a half an hour just for her. WHY? WE WANT ZERO PROBLEMS OR VERY LITTLE PROBLEMS IF THERE ARE ANY!!

So when you say dirty dishes, to me that means you are doing more important things that are to make sure your customers get things CORRECTLY to their table instead of worrying about clean up work that can wait.

I'd rather have NO PROBLEMS and so do the REST of the dining public rather have NO SHIT in their service just so they can get seated 5 minutes faster. What's that worth if you have problems? I'd rather have almost GUARANTEE type of service with a SERVER THAT CARES. At least, if they do mess up, they will care enough to apologize and even get a comp for you, because they know you have tipped them very well in the past. That's why servers like us. They come up to us and say "Hi" all the time.

"The answer is no. You would not stay. In fact I think you would be fairly disgusted at the state of the place."

So, NO you are wrong. I wasn't disgusted. I'd rather them have things correctly to the customer's table than to worry about them cleaning up and then when they are ready for us, then we will get better service, because the customers will have their attention on them instead of dirty dishes.

As I have said before, I don't care if the server picks up my dishes or not. It doesn't bother me. I don't care if they put it on a table next to mine that has dirty dishes, SO WHAT? It doesn't bother me. ANYONE would rather have dirty dishes on their table than to have mistakes. You KNOW that is the GOD'S TRUTH!!

"Time is of the essence when you are a server. We don't look at time the same way a customer does."

People like Ave_Joe do. Just look at the things he said on one of the other blogs. He has time to ask how someone is doing and get answers. He expects people to waste their time instead of starting the ordering process. Isn't that something?

Springs1 said...

setron
"It takes no time to see that we are not lazy"

Then WHY do you refuse to be a "MISTAKE FINDER" while others like LoD and RMalen(which he contradicted himself on my "how to be a good server" blog) stated they found the time by admitting they were supposed to check over the food for instance? LoD found the time to check the food, he had time to check the prices.

If you have time to get a party of 4 refills for instance, WHY do you feel those people's thirst are MORE IMPORTANT than THOSE PEOPLE'S MONEY, huh?

"Walk a mile in my shoes and see what you think. You may never look at things the same way again!"

I don't have to, because I know what it's like to go through the HELL it is with the overcharges. So NO, that I will NEVER see in your eyes EVEN WITH experience as as server because, I will ALWAYS think about how *I* feel AS A CUSTOMER when I eat out and how the server can always prevent prices overcharges if they TRY at least. I would check over the prices, because I have wrong prices too often as far as everywhere goes such as stores, not just restaurants.

I would go as far as if I worked a restaurant that would have a to-go menu, I'd carry one in my pocket at ALL TIMES to check over the food prices. As far as bar drinks go, that depends on the restaurant if they would have those on the internet or if I would have to get a drink menu to check the prices. Some restaurants don't list their bar drink prices.

setron said...

Springs1
"If you have time to get a party of 4 refills for instance, WHY do you feel those people's thirst are MORE IMPORTANT than THOSE PEOPLE'S MONEY, huh?"

So you are saying you are more important than the refills???? You are fucking crazy!! And I have NEVER said anything about other peoples money. I have told you time and time again I really could care less about the money!! Yeah it's nice to make some money while at work and not deal with douche bags like you all the time who expect everything while giving nothing!!

Those people are getting those refills because maybe they think they are more important than you. Other people have feelings and can see when you are being a self important bitch cat!!

Springs1
""Walk a mile in my shoes and see what you think. You may never look at things the same way again!"

I don't have to, because I know what it's like to go through the HELL it is with the overcharges. So NO, that I will NEVER see in your eyes EVEN WITH experience as as server because, I will ALWAYS think about how *I* feel AS A CUSTOMER when I eat out and how the server can always prevent prices overcharges if they TRY at least. I would check over the prices, because I have wrong prices too often as far as everywhere goes such as stores, not just restaurants."

You are just worried that you will find out the truth. You are really just someone who doesn't care about anyone but themselves. So you say you would check over the prices but you will not try my job. Contradiction. You have once again proven that you do not know nor will ever truly know how a server thinks. You have to be one to know how it's actually done. Experience is everything. You can't just read about it and know how it is, how it feels, how it works without the experience.

You are just stupid and a LAZY ASS as you like to call everyone!!

Fuck off!!

suitsme said...

Springs,

You are full of contradiction, you will wait 15-30 minutes for a table patiently, yet you refuse to be patient if a server has to fix a bill.

You DEMAND perfect service, yet you refuse to request it.

If I go out to eat and I know there is something I don't like, I inform the server.. like mustard. And, the server sometimes forgets... no big deal, i get it fixed. Takes 2 minutes quite often. Same with a billing error..

I also don't understand your rage. Have you meditated lately? I think it would be good for your soul. It may bring inner peace.
You should seek balance. How about once, while you're out, you watch your server and instead of thinking like a customer, think like a server.

As for this "Sometimes it could be that I have gone to a restaurant before and this is the VERY FIRST TIME it's happened, so what then?"

well, I would just mention to the server that it's a pet peeve of yours.

Some people hate smokers in restaurants, some people hate overcharges... other people have babies.. Your server will do their best to accommodate your wishes just as they will for the other 40 people they serve that night. ( on a slow night that is)

I really think that you have rage issues, have you considered therapy? Possibly just anger management classes.

I wish you well in your quest for wellness and fullness.

Springs1 said...

setron
"So you are saying you are more important than the refills???? You are fucking crazy!! And I have NEVER said anything about other peoples money. I have told you time and time again I really could care less about the money!!"

READ YOU IMBECILE:

"If you have time to get a party of 4 refills for instance, WHY do you feel those people's thirst are MORE IMPORTANT than THOSE PEOPLE'S MONEY, huh?"

I SAID *****THOSE PEOPLE'S MONEY*****, NOT ME, I AM SAYING THAT THEIR REFILLS ARE ***JUST AS IMPORTANT*** AS THEIR CHECK BEING RIGHT. ONE TASK ISN'T MORE IMPORTANT THAN THE OTHER!! I NEVER SAID ONE FUCKING THING ABOUT MYSELF IN THAT SENTENCE YOU IGNORANT FOOL THAT CANNOT **READ**!!

I AM TALKING ABOUT THE SAME TABLES YOU ARE GETTING REFILLS FOR THAT THEIR CHECK IS JUST AS IMPORTANT TO GET RIGHT AS THOSE REFILLS ARE!!

"not deal with douche bags like you all the time who expect everything while giving nothing!!"

20%-30% tips are "NOTHING?" You really think that we give nothing to servers that try hard and are caring?

We deal with servers that EXPECT to get a good tip for doing a piss poor job and ones that are too lazy to check over things BEFORE they hand it to us.

"Those people are getting those refills because maybe they think they are more important than you. Other people have feelings and can see when you are being a self important bitch cat!!"

NO, they are JUST AS IMPORTANT as me. I WASN'T talking about ME. I was talking about let's say Jane Doe's table needs refills, then later on much later they ask for their check. Before you get their check, as you pass by, one table needs 5 refills. While that table's thirst is important, so is Jane Doe's table's CHECK important as far as it being correct since SHE asked for her check BEFORE the 5 refills. So instead of hurrying to worry about that other table that needs 5 refills, you would check over the check with the menu first to at least TRY to make sure there are not mistakes on the check(whether it would be the prices, wrong item, or extra item or missing item). Jane Doe's turn with their request is JUST AS IMPORTANT as the table that wants the 5 refills. They can wait their turn. Let's even say I was in the table of 5. I can understand that I would have to wait OUR TURN since our table asked for the refills after the check request. A caring server would tell their customers that they had another request that just came, but you will get their refills as soon as you can.

"You are really just someone who doesn't care about anyone but themselves."

If that were true, we'd be non-tippers or 10% tippers for good service then. You have NO CLUE as to WHAT THE HELL YOU ARE TALKING ABOUT!!

YOU just care about YOURSELF that you said you don't care about other people's money. YOU said you aren't a mistake finder. THAT PROVES YOU DON'T CARE ABOUT MAKING OTHER PEOPLE'S LIVES MISERABLE WITH ***VERY, VERY, VERY, OBVIOUS PREVENTABLE MISTAKES***!!
Have you ever brought someone the completely wrong food(even a wrong side dish) or some missing side dish, when you were the server(in other words you took the order)?

If you have, considering you say you aren't a mistake finder, you most probably didn't compare your written order to the food, am I correct? If I am correct, then LOOK IN THE MIRROR BUDDY!!! You cannot say you aren't selfish to not be *CARING* about other people's time, food, and the entire dining experience as a whole even.

Continued next post:

Springs1 said...

setron
"So you say you would check over the prices but you will not try my job. Contradiction."

HOW is that a contradiction? You won't try to find a wrong price, so by saying that you don't have that problem, you don't even KNOW for a FACT if that was a problem or not. YOU HAVEN'T EVEN TRIED!!

"You have once again proven that you do not know nor will ever truly know how a server thinks. You have to be one to know how it's actually done."

NO, I know what a server thinks. They want to do the LEAST amount of work for their money and ONLY care about their money ONLY!! That's the kind of server MOST are, but that wouldn't be ME if I were a server. I would make sure my customer's check was right no matter if I have to check the prices or not. That would be MY JOB to CHARGE them correctly.

I wouldn't be like you by not thinking of other's money, time, and dining experience.

"Experience is everything. You can't just read about it and know how it is, how it feels, how it works without the experience."

YOU don't have experience with overcharges though. So HOW can you know how it feels to receive one? Let's say you received one, which we've been through overcharges many of times, even many of times with overcharged prices. When you have to keep telling the servers or bartenders the prices that are wrong with a MENU that they COULD have noticed this BEFORE you and gotten it fixed to have EARNED their tip, then you will understand more of what we go through.

What about mistakes with food when you eat out, if you eat out often, do you get many mistakes with your food? Do you order complicated orders that have more of a chance to get messed up?

So if you don’t know HOW it feels to be a CUSTOMER GETTING THESE MISTAKES PRETTY OFTEN, then HOW DO YOU KNOW HOW TO TREAT SOMEONE ELSE IF YOU DIDN'T GET ANY EXPERIENCE IN THE CUSTOMER'S SEAT DEALING WITH THIS? You wouldn't know what it's like when it's not YOUR FOOD, YOUR CHECK, etc. messed up. It's SOMEONE ELSE'S stuff messed up, not yours.

So I don't have to be a server to know that I would *****CARE ABOUT OTHER PEOPLE'S MONEY JUST AS MUCH AS ALL THE OTHER THINGS****!!!

Springs1 said...

suitsme
"You are full of contradiction, you will wait 15-30 minutes for a table patiently, yet you refuse to be patient if a server has to fix a bill."

The longer wait for a table is because we want servers that CARE and know they will try their best.

A server that has to fix our check HAD NO CARING IN THEM TO SPEAK OF to not even TAKE ONE TRY, NO ONE, to check over the prices, but yet, they expect A GOOD TIP, right? That takes the cake. You cannot expect good payment for being LAZY AND UNCARING!! If you truly tried and check over the prices, then I'd give you MUCH MORE CREDIT in the tip, but to not even give it a try to compare the check to the menu, WHY should I give you much of a tip for someone that could CARE LESS ABOUT MY TIME((GETTING THE CHECK FIXED)) AND ABOUT MY MONEY? You don't care about me, WHY THE FUCK SO SHOULD I CARE ABOUT YOU? Just as a non-tipper you wouldn't want to give them the best service possible, well we feel the same way as customers that we don't want to PAY YOU the a good tip for being UNCARING AND LAZY ASS!!! Treat that check as if that were YOUR MONEY and TIME!!

"You DEMAND perfect service, yet you refuse to request it. If I go out to eat and I know there is something I don't like, I inform the server.. like mustard. And, the server sometimes forgets... no big deal, i get it fixed. Takes 2 minutes quite often. Same with a billing error.."

MOST of the times, the reason why the server "FORGETS" is that they didn't even **TRY** to remember. One thing is, we have had servers before ON THEIR OWN VOLUNTARILY either offer or just bring out the condiments BEFORE the food comes out and some of them said "So I don't forget." Those are the CARING and NON-LAZY servers of the world that make extra trips possibly, because maybe they would have remembered, but they wanted a good tip. Those servers weren't lazy.

The ones that you say "FORGET", well most of the time, the truth is they NEVER ONCE ***COMPARED THE WRITTEN ORDER TO THE PLATES OF FOOD **BEFORE** THEY DECIDED TO LEAVE THE KITCHEN** or THEY RUNG IT UP WRONG TO BEGIN WITH, which they never once check over the food again, so there were 2 mistakes that happened then. So did they really "FORGET" if they didn't check over the food once it was ready? OF COURSE NOT, they didn't forget, they didn't compare their written order to the food nor did they try to prevent themselves from forgetting in the first place like the servers that volutarily brought the condiments out ahead of time so they wouldn't forget.

For quite a while, I was asking to get the condiments before the meal, but I had at least 2 times, where the servers FORGOT to do so, when another server ran the food, which it may not have been on the ticket, so then my order got messed up due to that it didn't even get plated correctly in the kitchen before some other server brought it out. I also hate making the server make an extra trip that they might not have had to, because my food may have come out with the condiments correctly. So I have stopped doing that unless I order a bunch of them, because if my server cannot GET RIGHT ONE FUCKING side of ranch, they need help. I can understand a real mistake, but MOST of the servers just bring the food out and don't check over a damn thing. Then they wonder why they got a shitty tip, well look at how they treated us? If you don't care if you get it right, then WTF do you expect your tip to be?

Continued next post:

Springs1 said...

suitsme
"I also don't understand your rage."

When you have your condiments and food wrong time and time again, then you will understand. Obviously, this doesn't happen to you very often or you just don't even go out to eat every single weekend like we do, usually at least twice a weekend, sometimes 3?

"well, I would just mention to the server that it's a pet peeve of yours."

So I should have to tell my server "Please care about my money" basically? It's COMMON SENSE that if you want the customer's money, you BETTER FUCKING CARE ABOUT THEIR MONEY!!

"Your server will do their best to accommodate your wishes"

If that were so, they'd try their very best, but MOST don't. A lot of them are TOO LAZY ASS to make sure things are correct. They act like it's McDonald's instead of a non-fast food restaurant that they are making TIPS.

setron said...

Springs1
"What about mistakes with food when you eat out, if you eat out often, do you get many mistakes with your food? Do you order complicated orders that have more of a chance to get messed up?"

Really? I go out to eat every day and I NEVER have these problems. I've never been overcharged for anything and yes I know what I've ordered because I'm smart enough to know the prices and not NEED to check the menu and compare. That just reeks of and air of superiority that you need to grab a menu and check the prices. If you were half intelligent enough you would already know the prices you were supposed to be charged.

If you really need to compare the prices when you go out to eat with the menu, then there is something seriously wrong.

If you really think about it we are not out to screw with you and you just seem to get the worst servers anyway. The good ones can see you coming from a mile away and tell the hosts "Don't put them in my section." I've seen that happen a lot

It goes back to the attitude you have when you come in and sit down. Servers can "read" you through your posture, facial expressions, and by the tone of your voice. We are trained to notice these things and try to correct the customers behavior if at all possible. We truly want you to have a good time and enjoy your visit but when you start nagging on little things and then don't tip appropriately then word goes around and the next time you go in you may get worse service than the time before because they know you don't tip well. When you take care of a server then word goes around that you are a good customer and you will be taken care of the right way until proven wrong.

That's just the way it goes as a server or a bartender. We are a very tight knit group of people and we really trust each others opinions on certain people. I've seen this personally and know it to be true, so get off your high horse and understand that only one person in this world was perfect and he was crucified.....

Springs1 said...

setron
"I go out to eat every day and I NEVER have these problems."

You NEVER once said if you order COMPLICATED ORDERS such as mayo, mustard, ranch, bbq sauce, etc. ON THE SIDE or substitutions or food a certain way such as I order my bacon EXTRA crispy(I NEVER just order bacon without ordering it extra crispy, for example), etc.

Do you go out to eat at busy times or with other people that order complicated orders? My husband's order has been messed up one time due to my order being complicated. Also, another reason our waitress didn't put my husband's order into the computer correctly was because she put all of the 6 people's orders(2 at each table) all at once instead of after each party of 2, which she was triple sat. He received ribs from another server(which our server admitted putting in the order wrong and the ribs were voided on our check as well) when he ordered a burger. That happened at Applebee's in 2005. Have you ever had a time where YOU were in a double or triple sat situation as a CUSTOMER? WE HAVE!! Have you ever had a NEW SERVER that was the first week or first few weeks or so? WE HAVE!!

You have never had a server that didn't do something correctly when they were NEW(like their first week or first few days)? We have had that many of times. I had to tell a waitress how to spell one of their specialty drinks they had on the drink menu on the internet(which they did have it in the restaurant before Katrina, then Katrina happened, so the restaurant didn't have the drink menus in the restaurant at the time since it was a little after the storm). I had told her I had it lots of times and she asked me to spell it. I think that is terrible to go to work at a place and not even look up the place on the internet, that's stupid for ya!! She looked ignorant and forgot I asked for a dr. pepper as well.

We have had so many things happen, for real that were bad experiences as well as there are many good experiences as well.

So your servers never once brought you the wrong food or forgot your side dish or forgot a condiment?

So your servers never once didn't give back your correct amount of change(if you pay with cash)?

So your servers never once forgot something you asked for?

So your servers never once admitted forgetting to put in an order or to putting an order into the computer completely wrong?

I DO NOT BELIEVE THAT HAS NEVER ONCE HAPPENED TO YOU!! If you say it hasn't, either A. You are by yourself at a non-busy time B. You never go out to eat at busy times. C. You don't order complicated orders at all or just all of the above. OR D. You just happen to have servers that care unlike the likes of you.

So you mean to tell me you have PERFECT SERVICE ALL THE FUCKING TIME? GIVE ME A BREAK, that is BULLSHIT!!!

"I've never been overcharged for anything"

Have you ever REALLY TRULY checked EACH ITEM for the item itself, the price of the items, and if there are any items you didn't order on your check? I bet you truly haven't.

Continued next post:

Springs1 said...

setron
"yes I know what I've ordered because I'm smart enough to know the prices and not NEED to check the menu and compare. That just reeks of and air of superiority that you need to grab a menu and check the prices. If you were half intelligent enough you would already know the prices you were supposed to be charged. If you really need to compare the prices when you go out to eat with the menu, then there is something seriously wrong."

While I might remember the entrée item's price possibly if I have gotten it a lot or just plain happen to remember it, I don't always remember the soft drink prices if they are listed. I don't always remember from memory the mixed drink prices if they are listed, especially after having some drinks. I don't always remember if we order an appetizer and/or dessert what the price is all the time, to the exact cent in my head. For instance, I knew right away that the ribs were wrong at Outback, ONLY because I got them A LOT there at that time, so I knew they didn’t change the price for that item since I had seen the menu before I ordered.

HOW is something "SERIOUSLY WRONG" with customers that have to keep up with lots of items EXACT PRICES by MEMORY ALONE? Sorry, but with names I am terrible at remembering if I hear it once, unless I can associate the name very quickly somehow or say it a least once. MANY people are not good with short term memory like that. If I don't know the server, usually I don't remember the person's name, neither does my husband at times. Usually, if we want them again, we have the check that has their name on it if they happen to not tell us their name again.

I bet you don't remember EVERY SINGLE PRICE you buy of items. I am so sure you would remember exact prices to the cent, YEAH RIGHT, that's a load a SHIT!!! Even my husband doesn't remember every price from memory alone. I don't know ANYONE that does unless either they don't get a lot of things that are listed on the menu(such as soft drinks/tea are a lot of times not listed) or they get the same items a lot, which the prices didn't change since they last got the item.

"The good ones can see you coming from a mile away and tell the hosts "Don't put them in my section." I've seen that happen a lot."

Then obviously, they aren't good, because the good ones want you in their section. The ones that aren't good don't want you, because you are more work. I am a more work type of customer that I ask more than a normal customer for items, but I do ask for them WHEN I order.

The feeling is MUTUAL to the ones that don’t want us in their section, because we wouldn't want them either if they don't want to ****WORK FOR THEIR MONEY*** by EARNING THEIR TIP AND CARING ABOUT SOMEONE ELSE BESIDES THEMSELVES!!

"then don't tip appropriately then word goes around and the next time you go in you may get worse service than the time before because they know you don't tip well."

Then I could help get them FIRED OR REPRIMANDED at the very least!! We do tip well though, for GOOD SERVICE!!

We tip appropriately to the service we receive.

Continued next post:

Springs1 said...

setron
"When you take care of a server then word goes around that you are a good customer and you will be taken care of the right way until proven wrong."

I am taken care of by the good servers that we know and REQUEST TO HAVE!! It's a give and take type of thing. You give me good service, you get a good tip. You give me shitty service, you get nothing or little tip. It's that simple!!

If it's a server that we like, but they are having an off type of day, take some off the tip, but not as heavily as someone we didn't know, because we still think they are good otherwise and don't want to make them not like us anymore, because we still like them for the other great, wonderful times they gave us in the past, which at the same time we want them to know they aren't treating us right either, by not giving them no points off the tip.

"so get off your high horse and understand that only one person in this world was perfect and he was crucified....."

There's a difference between someone that TRULY TRIED THEIR VERY BEST TO PREVENT THE WRONG PRICE FROM GETTING TO A CUSTOMER AND ONE THAT NEVER ONCE TRIED!! YOU ARE THAT PERSON THAT NEVER TRIED!!!

setron said...

Springs1
"I am a more work type of customer that I ask more than a normal customer for items, but I do ask for them WHEN I order."

Have you ever thought that maybe the "overcharge" is for the condiments? Some places charge for certain things that don't normally come with the entree in question.

For example: Where I work if you want avacado on your burger that is a $.99 upcharge. If you want mashed potatoes instead of fries that is a $.99 upcharge. If you want cheese and bacon on those potatoes it is a $.49 upcharge.

You see what I'm getting at? The "overcharge" may not be an overcharge at all it may be compensation for the extra ranch for your salad. You said you like a little lettuce with your bowl of ranch before.

"That happened at Applebee's in 2005."

Do you write all this shit down and keep it for reference? If so that's is beyond creepy. Also, you said your short term memory is no good so is that why you remember all this crazy things after having to write them down because you don't have the challenge of trying to better yourself with memory exercises? In my line of work, (serving) short term memory is a must. If you don't have good short term memory then you will not make it as a server. Which is why you refuse to give it a try. You are scared that someone will make you cry.

"YOU ARE THAT PERSON THAT NEVER TRIED!!!"

And once again we get to this....ASSUMPTION is the mother of all fuckups!! You assume because I'm a server that I never try. You are soooooo fucking wrong that your nose whould be growing. Fucking Pinocchio. You try to lump all servers into one category that is beneath you so you will feel better about yourself when you should look into a mirror and say I'm no better than them.

You completely miss the point everyone is trying to convey to you. We are not here to fuck you over. It just so happens that you are the kind of person that just gets fucked over naturally. You've said it before that you go out and "bad things happen" to you.

"So you mean to tell me you have PERFECT SERVICE ALL THE FUCKING TIME? GIVE ME A BREAK, that is BULLSHIT!!!"

I never said I have perfect service everytime. Once again you ASSUME. I go out to eat during the dinner rush when I work days and at the lunch rush when I work nights. So you can see that I'm there when the places are busy. What I did say is that I have NEVER gotten overcharged. EVER! Sure my food has been wrong on occasion, I get it fixed. Sure my service has been jacked up at times, but I look around at how busy the place is. Sure I've gotten the bad servers, and I invite them to my place when I'm working to see how they can do it better. I DO NOT punish them by taking money away. I do the same job they do and I know how stressful and sometimes exhausting it can be. I also understand that sometimes they might have a personal issue that is affecting the performance that day, but I NEVER punish them for it. We take care of our own!!

setron said...

And just want to check if you have ever seen a doctor for you anger issues? You seem to really have an unhealthy problem with servers, yet you go out to eat all the time. You should really get checked on for that. It can lead to ulcers and all kinds of nasty stuff. You should really go see someone for the anger issues...

Springs1 said...

setron
"Have you ever thought that maybe the "overcharge" is for the condiments? Some places charge for certain things that don't normally come with the entree in question. For example: Where I work if you want avacado on your burger that is a $.99 upcharge. If you want mashed potatoes instead of fries that is a $.99 upcharge. If you want cheese and bacon on those potatoes it is a $.49 upcharge. You see what I'm getting at? The "overcharge" may not be an overcharge at all it may be compensation for the extra ranch for your salad."

You are a MORON!! I know when I have been charged for extras or not you STUPID IDIOT!! I KNOW when I have been charged for things such as sour cream or condiments, they list it on the check OR as a MISCELLANEOUS CHARGE, either within the item such as I order the things that are sort of like southwestern eggrolls, but they are called spicy billard sticks at Fox and Hound. On our check it had Billard sticks Add salsa add sour cream, which normally it was probably around $7.99 or something around that price on then menu, which we were charged on one old receipt I happen to still have, has $8.79, which it wasn't that price on the menu. The check was listed "add ranch and salsa". The thing is, OUR CHECK HAD WHAT I WAS CHARGED FOR EITHER MISCELLANOUS CHARGE OR WHAT I WAS BEGING CHARGED EXTRA FOR. At times, I have asked about certain charges and they said they were supposed to charge that since I ordered salsa or sour cream or ranch or whatever I ordered extra. So, my point being here is, the servers would have told me this if that was the case as far as the times we were overcharged wrong prices. They would not have acted like we were right and the check DOES normally always have the extras on the check listed as extra charges.

Sometimes, it has been prices of things as far as not adding anything extra such as overcharges on soft drinks a few times have been wrong on our check.

The time that my husband got overcharged the $1.50, he didn't alter his meal at all when he ordered. It was a wrong price. That was the time he ordered a $21.99 meal that if you wanted to add crawfish, it was $4.99, which if you just estimate in your head by rounding, 22 plus 5 is $27, which our check had an all-in-one price of $28.48, which it was supposed to be $26.98. The price was wrong on our check, even though it was 2 different prices on the menu. She didn't have to get a calculator to add it up. You said you think we should know without comparing the menu, well that time, my husband had ordered this the very first time and he knew something didn't look right, but that's also because the prices were added together, so it wasn't as obvious as if they were separately on the check. We knew still something was wrong, so I went to get a menu from the hostess's stand and we saw the price was wrong. Later on I asked her why she didn't check over the check(I was drinking and I did get more madder than I normally would also, because it was a bigger overcharge than just cents as well), which then she DEFENSIVELY said "I do", then she said "I DON'T ADD IT UP!" I couldn’t believe she said that as if it would have been HER MONEY she would have added it up or would have liked her server to have noticed this. What a BITCH!! She is lucky she got $4 on an $85 and something cent check. We should have stiffed her honestly, because she was such a bitch. As if it wasn't her job to CHARGE us correctly. WHY THE FUCK HAVE TIPPING IF IT'S NOT GOING TO BE USED AS AN INCENTIVE? If you know you are only making $2.13/hr, that should be enough to teach you, but NO, people like YOU want to ruin other people's services by PAYING them well to give us LAZY ASS AND UNCARING SERVICE!!

One other restaurant, the one that we were overcharged the $1.50, had started to charge for condiments. On the receipt, 5 extra dressings, which was $2.50(50 cents a piece).

Another restaurant recently, it stated extra dressing 50 cents or 30 cents, can't remember what price exactly.

Continued next post:

Springs1 said...

setron Continued from previous post:

My point is, it's listed on the check as to if there is an extra charge YOU IDIOT!! Were you born UNDER A FUCKING ROCK OR WHAT?

At one restaurant, they had not only on the internet menu, but on the menu IN THE RESTAURANT, which a little over a year ago, the menu had $1.98 for soft drinks, which I only ordered a soft drink, because my husband ordered beers. Anyway, when we got the check it was $2.25 for the coke. The waitress had time to sit and eat something during our time there, because I saw her. This was a restaurant that is kind of like Fox and Hound, restaurant that is sort of like a bar, but it's an actual restaurant. Which at this restaurant you seat yourself, no hostess or host like Fox and Hound has. Anyway, to see she had time to EAT instead of worrying about our check being right, she only got 11%. You have time to EAT, you have time to check over the check. I can understand if you need the restroom, fully 100% understand that, but NOT to go smoke or eat or play around or chit-chat on your cell phone and then not act like you are at fault, that's just WRONG, LAZY, and VERY, EXTREMELY UNCARING! You may say WHY I tipped higher than 8%, because I asked for a LOT of condiments and she got them ALL RIGHT, no mistakes otherwise. The reason why was because I asked for a lot and it wasn't a huge overcharge either. The larger the overcharge, the MORE I want to take off, just as anyone would if they get overcharged.

It's a shame; she could have gotten 20% if she wasn't so UNCARING and LAZY ASS about her customer's money to have time to SIT of all things(which normally most servers NEVER, EVER, EVER, get a chance to sit). Get this, she didn't even say she was sorry for not seeing it before we did as it is HER JOB to not give us an incorrect check, since she is a tipped employee, not like McDonald's.

Because of 27 cent overcharge(plus tax and extra tip), she received a not-so-great tip. When you don’t care much about our money, WHY THE FUCK SHOULD WE CARE ABOUT YOURS?

The 2 cent overcharge we had this year, was for eggs that were $1.49 a piece on the menu(had to order everything separately as to the items I wanted, no combo for what I wanted to order is what I am saying). I ordered 2 eggs. On our bill it had $3.00 for the eggs, NOT $2.98. There is not calculator needed to figure that one out. While it was only 2 cents, she got 15% instead of 18%-19%. She should have **CARED*** about our time and check being correct instead of being TOO LAZY to check over the check against the menu. She said she never noticed it before, which PROVES she didn't compare the menu to the check.

While I did order extra syrup, it wasn't on the bill listed as an extra charge and the waitress never once brought up that, plus it would be way higher than 2 cents if they would have charged me for extra syrup, more like 50 cents or so just like ranch or sour cream.

At Hooters, they charge for extra ranch 50 cents a piece; the last time we went anyways about a couple of years ago. They have it on the BILL as such.

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Springs1 said...

setron
"If you want mashed potatoes instead of fries that is a $.99 upcharge. If you want cheese and bacon on those potatoes it is a $.49 upcharge."

Then, I would see it on my bill YOU MORON!! I would ASK about it if it wasn't labeled and HAVE asked about it. The times that we were overcharged, it wasn't extra charges, it was WRONG PRICES in the computer or the new menus didn’t come out yet or an old menu we got or the server actually charged us the wrong one(once got charged for a side salad without an entrée, when I did order an entrée($1.99 supposed to be, but got charged $3.50 due to HER pressing the wrong button, not the wrong price in the computer).

If I wanted cheese and bacon, any DUMBASS NITWIT would KNOW they would get charged for that unless already in the price of the item such as a bacon cheeseburger(already there is bacon and cheese in the price of that item). Anyone is stupid if they don't know that mostly all restaurants charge for sour cream and guacamole. I don't think I have ever been to a restaurant that didn’t charge for that sour cream and guacamole, EVER!!

Condiments normally aren't charged for, but if they are, they are LISTED ON THE BILL!!

This is one from the list I had typed earlier in this blog: "$0.30- Fox and Hound had $6.99 on their menu for a sandwich my husband ordered and we were charged $7.29 from the waitress we had."

My husband ordered the sandwich "AS IS" at Fox and Hound and the waitress didn't say it was due to the ranch I ordered either, because it's possible she could have rung the ranch up on his by accident, but I KNEW that ranch would be on the check if it would have been charged for by saying "ranch" or "extra dressing" or "miscellaneous." Also, we never were charged previously for ranch(which I know doesn't mean they can't start), but I knew it was a wrong price due to no extra charges on the check that were labeled as such.

Some overcharges were for drinks that were wrong prices. If it's a mixed drink that you didn't alter at all(ordered as is exactly from the menu), it should be the price listed if it is listed that is.

I even noticed once years ago, at Outback, one margarita that was listed on the drink menu 25 cents less or more(can't remember) than the price that they had on the regular food menu. It think it was something like $5.75 instead of $5.50, something like that, but I never ordered that one at that time, because it was the lower grade one, which I like the expensive stuff more than that cheaper ones. The one I usually ordered had an extra shot in it. So we never got overcharged on it, but I did report it over the phone to a manager to let them know of the discrepancy.

"Do you write all this shit down and keep it for reference?"

No I remember it from memory, because it affected my feelings. Anything that affects your feelings, don’t you tend to remember it more?

When you are mad or aggravated about something or someone, don't you tend to remember it more?

Now, I do have the list on this blog of the overcharges that we had over time, which I haven't added a bunch to the list that have been done in the past couple of years.

Continued next post:

Springs1 said...

setron
"Also, you said your short term memory is no good so is that why you remember all this crazy things after having to write them down because you don't have the challenge of trying to better yourself with memory exercises?"

When you get pissed off about something that KEEPS HAPPENING, don't you remember it more? I sure do!! Most people do.

Short term memory meaning for example, at the donut shop for instance, if I didn't write down someone's box meal order that had 3 burgers and fries at the end of the counter let's say, by the time I would go to the other end of the counter and ring them up, I would have to ask them again "Did you say cheese" and/or "Did you say cajun or regular fries?" I am very bad at remembering when a person says something 2 seconds ago more than remembering something that affects my FEELINGS. For example, the Applebee's waitress in 2005 did all sorts of things to piss me the fuck off, she got stiffed completely. I remember EVERY SINGLE THING she did to piss me the fuck off. I remember the things that happened in 2001 that pissed me off at a Corky's Bbq. I remember just as the servers remember the pain in the ass customers and the non or low tippers.

"If you don't have good short term memory then you will not make it as a server."

WHY? I would write down EVERYTHING, even things like to-go box request or the check or extra napkins or a bag or refills. WHY, because I have gotten most of those things forgotten as a customer, that's why.

The servers that have forgotten the to-go boxes and refills as well as many of times have forgotten my soft drink along with my mixed drink(don't order water, instead usually order a dr. pepper or coke), didn't write it down most of the times as to why they forgot that type of stuff. Their memories weren't good enough to remember that plus other customer's request at other tables as well. So don't tell me that, because I wouldn’t be that lazy as I was when I was at the donut shop not writing just one order down as I should have done, but back then, I wasn't a customer much to fully understand how ANNOYING it really is to have to answer a questions again due to the server(in my case counter help) not writing the order down.

Continued next post:

Springs1 said...

setron
"We are not here to fuck you over. It just so happens that you are the kind of person that just gets fucked over naturally."

You are there to make my dining experience a pleasant one, which includes trying to prevent mistakes from getting to us. That's why we would want to give you gratitude(hence the name gratuity). WHY be very grateful to someone that doesn’t care about your dining experience?

There are servers that have intentionally overcharged us before, so this is not always true that servers aren't there to fuck us over.

While they may not intentionally want to overcharge us on a price for example, that fact that they never once TRIED to PREVENT the wrong price from getting to us by comparing the menu to the check is the ISSUE. Basically saying the "LACK OF EFFORT" is my complaint. As the waitress said "I don't add it up" or one of the waitresses that I mentioned a while back on this blog that said to us when we were overcharged 8 cents(4 cents per soft drink($1.95 on the menu, but $1.99 on the check for 2 soft drinks) that "I have 4 other tables, it's not my fault." The lack of EFFORT is my issue they admitted the put into finding the overcharge. The fact that I saw one time last year or this year, a waitress print out our check(it wasn't very busy) and overcharged us a dollar on an item(red beans and rice that was supposed to be $2.99, was $3.99) which I saw she NEVER ONCE decided to compare the menu to the check BEFORE she handed it to us and acted innocent. Tipped her 10%, due to she did well otherwise. Didn't apologize though and didn't admit fault either that *SHE* COULD HAVE VERY WELL SAW THAT **BEFORE***handing it to us wrong, but didn't take **ANY EFFORT** into finding it.

My beef is with not admitting "I could have seen this mistake before you, but I didn't take ANY EFFORT into finding it" is my beef with this more than anything else. The LAZINESS AND UNCARINGNESS of servers is what I hate about this issue with MONEY, yet, they want our money, RIGHT?

"You assume because I'm a server that I never try. You are soooooo fucking wrong that your nose whould be growing. Fucking Pinocchio."

Then WHY did you say this: " "There is nothing in my job description that says I have to be a "mistake finder", if you ever TRY your VERY BEST, huh?

If you don't check over your co-worker's work for things you can notice such as wrong prices, you aren't TRYING to get the customer's check CORRECTLY to them. You really aren't. So WHO is the liar now?

"I never said I have perfect service everytime. Once again you ASSUME."

I can only go by what you say, which was: "I go out to eat every day and I NEVER have these problems."

You said this in response to what I said which was: ""What about mistakes with food when you eat out, if you eat out often, do you get many mistakes with your food? Do you order complicated orders that have more of a chance to get messed up?"

That means FOOD MISTAKES AS WELL, NOT JUST OVERCHARGES that you responded to that sentence as that, so NO, I am NOT "ASSUMING" ANYTHING!! I am just going by EXACTLY WHAT YOU HAVE SAID!!

Continued next post:

Springs1 said...

setron
"I DO NOT punish them by taking money away. I also understand that sometimes they might have a personal issue that is affecting the performance that day, but I NEVER punish them for it. We take care of our own!!"

You are PROMOTING bad service you IDIOT!! By not punishing them through taking away money, you aren't making them ***LEARN*** they need to care about your dining experience if it's good or not by TRYING their best instead of being lazy.

It's because of people like YOU that people like us have bad service, because you don't show them through taking away where it hurts the most. If you took away part of their rent money or whatever money, they would FOR SURE LEARN either go get another type of job that pays HOURLY from an employer or TRY THEIR BEST instead of be lazy ass as they were in the service.

Just like conditioning: http://allpsych.com/psychology101/conditioning.html

Positive and negative reinforcement as well.

"Imagine the last time you made a mistake; you most likely remember that mistake and do things differently when the situation comes up again. In that sense, you’ve learned to act differently based on the natural consequences of your previous actions. The same holds true for positive actions. If something you did results in a positive outcome, you are likely to do that same activity again."

This is JUST EXACTLY LIKE SERVING!! You make a mistake, let's say don't check over the food, so then the customer reminds you that they ordered a particular side dish, not the one that she or he brought out, well if we tipped 20%(let's say if everything else went well), he or she WOULD NEVER, EVER, EVER, EVER, EVER *(((((LEARN))))))* to check over the food BEFORE bringing it out to the table. If we tipped 14%, they would have LEARNED, "Yeah, I should have checked over what I brought out from the kitchen, so I deserve that lower tip." They know what they did wrong if the customer TELLS them, so it's COMMON SENSE, they will try harder next time to get that 20% or higher tip.

So if we tipped the server 20%, they would not check over the plates next time to see if it's wrong or not, so it would keep happening again and again.

When Pavlov's dog salivated, he salivated just at the sound of a bell that the dog was going to get food. While we aren't dogs, we still have behaviors we learn from such as SOME people learn their lesson when they go to jail, others don't. Things of that nature. If EVERYONE tipped like you, just about NO ONE would get the food, drinks, or check correct, unless they got real lucky. There would be WAYYY THE HELL MORE MISTAKES, because NO PENALITIES would be included in the tipping process. Just like at a lot of chain restaurants where they have other servers running each other's food, that they don't check over the plates by reading the tickets(9 times out of 10) and most don't offer you anything else to work as a team, because they aren't seeing a money. See, they don't understand that the help comes back to you if everyone worked as a team. We have had rare times such as once, at Outback, another server brought out our entrées, OFFERED US REFILLS, can you believe that or what? MOST SERVE-N-RUN by not evening asking you if you food looks correct or not(because the server that took the order could have put the order in wrong) or if you need anything that you didn't order such as some people wait until their food is ready to order steak sauce for example.

Continued next post:

Springs1 said...

setron Continued from last post:

http://allpsych.com/psychology101/reinforcement.html

"Punishment refers to adding something aversive in order to decrease a behavior. The most common example of this is disciplining (e.g. spanking) a child for misbehaving. The reason we do this is because the child begins to associate being punished with the negative behavior. The punishment is not liked and therefore to avoid it, he or she will stop behaving in that manner."

When you want that behavior to not happen again, you make sure it's stopped, well that's just like tipping low or not tipping.

"The elimination of this negative stimulus is reinforcing and will likely increase the chances that he will take out the garbage next week."

Increases the chances of getting your food delivered obviously wrong to your table not as likely as before by DECREASING THE TIP to make them check over things instead of be lazy asses as some are out there that just don't give a flying fuck.

"For example, adding a treat will increase the response of sitting; adding praise will increase the chances of your child cleaning his or her room. The most common types of positive reinforcement or praise and rewards, and most of us have experienced this as both the giver and receiver."

To give a higher tip or give more than normal to express the GRATITUDE you have to the server that DID check over your stuff BEFORE they brought it to you as far as food you don't have to touch to notice the mistake or drinks that you don't have to touch or drink to notice the mistake or ANY type of overcharges unless they don't end up handing you the check. To show that you appreciate their HARD WORK unlike setron that isn't a mistake finder.

"We take care of our own!!"

Not all servers are equal. Some are rude and just plain lazy. WHY would you want to take care of someone that could have cared LESS about you? Their personal problems shouldn't be taken out on you, by making your dining experience a living hell.

"I also understand that sometimes they might have a personal issue that is affecting the performance that day,"

So making our outing bad isn't going to do any good, if anything, I say to those that are going through a death in the family or something major like that, PLEASE, for the love of god, STAY THE FUCK HOME!! Don't ruin our outings, because we will ruin your tip and I don’t give a damn if you tell me that someone just died, because most of the servers have enough money to buy cigarettes, get alcohol, do things that don't NEED like go out to night clubs, get their hair done(haven't gotten my hair cut in years, never got my nails done, have 2-3 pairs of dressy shoes at the most) or buy expensive clothes, etc., so they CAN AFFORD to miss a few days if necessary. If you have the money for extras, you can stay home. I can understand not wanting to live on mac n' cheese or peanut butter and jelly, but at the same time you don't need to go out to get a steak if you are broke. If you need money that badly, maybe you can ask the manager if you can help with restocking that day and maybe give you a wage such as $3 per hour with tip outs like the bussers get, so at least you'd be making money or help with bussing that day. You wouldn't have to deal with customers, which is the thing you want to avoid if you absolutely have to go in. You can also maybe help host or something like that. DON’T serve us if you are going to feel like crying, because you wouldn't want US to serve YOU if it was the other way around, now would you? GET REAL, so think about that!! OUR PERSONAL PROBLEMS AREN'T YOURS JUST AS YOUR PERSONAL ISSUES AREN'T OURS!!

Do you really want someone to RUIN your day if someone just died, I mean, WHO wants to think about that type of sad stuff? I wouldn't go out to eat if I wanted to have that, because I would be happier at home, honestly, so would most of the rest of the dining public.

setron said...

"You are PROMOTING bad service you IDIOT!! By not punishing them through taking away money, you aren't making them ***LEARN*** they need to care about your dining experience if it's good or not by TRYING their best instead of being lazy."

This is the sort of punishment that most servers just do not fucking understand! You need to walk a mile in my shoes to fully understand this. Until you do you will never get it!

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