Sunday, October 7, 2007

SERVERS ARE RESPONSIBLE FOR OVERCHARGES OF ANY KIND

It seems today a lot of servers think they are NOT responsible for a menu price not matching the check price when it's check time in restaurants, which is NOT TRUE. The fact is, my server can take a menu and verify each price that is listed. A lot of restaurants do NOT list their soft drink or tea prices and a lot do not list their alcohol prices. Some restaurants even have happy hour prices, so there are no prices to check for alcohol during that time even though a particular restaurant may have their alcohol price listed.

Some people may say I would blame a cashier at a grocery store, but that is 100% TOTALLY DIFFERENT. The cashier would have to physically go to each shelf BEFORE they would scan each item. A store has much more items than a restaurant has. A store has changing prices very often, sometimes weekly compared to a restaurant which changes their prices maybe every few months or as very little possibly as once or twice a year. Also, the cashier at a store DOESN’T have a paper that lists only about 100 items or less even, to check the prices. Stores have thousands of items. So my point is, I don’t blame a cashier in a store for a price that doesn’t match the shelf price, because they do not have a list of prices like a restaurant provides. Even if a store did, what price matters is what is on the actual shelf. Also, the cashier isn’t working for tips, so WHY should they care about the customer’s money? My point is, when it comes to servers charging customers in restaurants, THEY are 100% RESPONSIBLE FOR WHAT THEY CHARGE A CUSTOMER, which a cashier in a store is NOT. If anything, the cashier has no idea what the price is before it is scanned and they cannot go to each shelf to see what the price is of each item, because that could take up to 10 minutes just for 15 items, probably more time even.

If the customer can take a menu and make sure they are charged correctly, SO CAN MY SERVER! I understand my server has sometimes 4 other tables to deal with, but you have to EARN your tip by caring about your customer’s money by not making the CUSTOMER do something you COULD have done.

http://www.chilis.com/menu/print_menu.asp?Unit_ID=001.005.0647&tierID=62&menuType=Dine+In

Take this menu for instance.

Let’s say this is for a party of 2:

SOUTHWESTERN EGGROLLS - $7.29
BACON BURGER - $7.29
CRISPY HONEY-CHIPOTLE CHICKEN CRISPERS - $8.99
2 Cokes
CHOCOLATE CHIP PARADISE PIE® - $5.29

Let’s say the price on the check after my server has printed it out has:
BACON BURGER - $7.99.

Just because the price isn’t correct in the computer system doesn’t mean my server isn’t responsible for charging me correctly. Sure, you can fault the managers and owners at first, but honestly, the person that is charging me is the person to blame 100% for it getting to the customer. Tips are supposed to be EARNED by preventing an overcharge from getting to the customer. The server should EARN their tip by making sure they are charging their customer correctly.

Some servers feel it’s not their fault, because the computer has that price. It IS their fault, because by my server not comparing the menu prices with the check prices of each item except for the cokes which are not listed, it makes the CUSTOMER have to compare the menu prices of the items with their check. If the customer can easily do that, WHY can’t the server? I should be able to trust that my server charged me correctly. I also feel, HOW can you call this situation a true “MISTAKE” if you haven’t attempted to make sure the prices are correct that you are charging? I wouldn’t call this a “MISTAKE” honestly; I would call that pure LAZINESS and BEING UNCARING about your customer’s money. I feel you want your customers to tip you well, so WHY would you not care if you aren’t charging the customer correctly?

Lots of people on one of my blogs on another site said things like this:

"And how exactly is a computer error a servers fault?”

My response: The server can take a menu(could even be a to-go menu even if the restaurant has to-go menus) and compare each price on the menu with the check price. The computer price doesn’t count. What counts is what price the CUSTOMER is presented, just as when you are shopping. The differences are when a person is in a store, the cashier doesn’t have a list to verify the prices, the prices change weekly sometimes, and the cashier would have to go to the shelf to find out the price as well as when they actually SCAN the price, they do NOT know BEFOREHAND what the price is considering the cashier would have to go to each shelf to find out each price which would be insane to do. When you have a menu though, you have a way to verify what you are charging me. Usually restaurants don’t change their prices every week or even every month. There are no prices on shelves either to verify, which means it makes verifying a LOT EASIER by having a list of prices, which stores don’t.

"If something is inaccurate by a couple of cents, surely you can't blame the server."

Of course I can, because if the customer can grab a menu and make sure they are charged correctly, so WHY can’t my server do the same? They seem to also claim they don’t have time, which is BS. It doesn’t take a whole minute even to verify let’s say around 7 items. If the party is large, sure, if it’s like 20 items, it may take a couple of minutes. I feel if the server wants a good tip, they HAVE to care about their customer’s money, otherwise HOW can they expect their customer to care about theirs? A tip is EARNED, NOT A RIGHT! You earn it by NOT stealing from your customers, which by not even attempting to TRY not to overcharge the customer, you in fact INTENTIONALLY overcharging someone, which IS STEALING. If you don’t try, it’s NOT A MISTAKE, NO MATTER WHAT WE ARE TALKING ABOUT.

It’s very simple to compare the prices on the menu with the check prices. It’s not that difficult and honestly, if the party is small like a party of 2, it wouldn’t even take a whole minute. It would, at the most take around 20-30 seconds. Since my server is the person that is CHARGING me, they have the POWER to notice an overcharged item BEFORE I do and get a manager to FIX IT. There’s NO REASON to be uncaring and lazy not to verify the prices. My server should EARN their tip by caring about MY MONEY, NOT JUST THEIR MONEY. It’s like if you can’t take 30 seconds or less to make sure you aren’t stealing from me, then I can’t take 2 seconds to give you a good tip. It shouldn’t be on the CUSTOMER to have to verify each price of each item on the menu they ordered. WHAT is a tip for then, if my server doesn’t care about my money?

If my server can READ, they can make sure each price is correct that is listed. As I said, MOST menus do NOT list soft drink or tea prices. A LOT of menus also do NOT list their bar drink prices. Sure, there are SOME restaurants that do list their drink prices, but A LOT don’t. In the example above, my server would have only had to verify 4 prices. That’s truly not too much to ask I feel. Obviously, a party of 10 would take a while, but honestly, I feel if I served a party of 10, I would be extra careful to make sure I wouldn’t be undercharging as well with that many people all at once to deal with. My husband and I have been undercharged MORE than we have been overcharged.

"If it is a computer error, then take it up with management because THEY are responsible for the correct prices IN THE COMPUTER."

This person states that the manager is responsible, but if you think about it logically, the manager is NOT the person actually “CHARGING” me, it’s my SERVER that is. The manager is NOT handing us our check. The manager is at first responsible for why it happened to BEGIN with, but you CANNOT blame the manager for the ***CUSTOMER*** getting the overcharge, because that responsibility is on the server. The server is responsible for charging the customer correctly no matter what they have to do to make sure the check is correct. A good tip is for my server’s effort to make sure I do NOT get overcharged.

"If you are overcharged by 4 CENTS, blame it on the computer."

Another person states blame it on the computer. We human beings are truly SMARTER than a computer and can notice mistakes. Just as when we write “your” and “you’re” spell check will NOT know we didn’t write the correct word, it’s the same type of situation. You make your own destiny. If the computer is wrong, that DOESN’T mean you have to put 100% TRUST into a machine. You have a BRAIN, USE IT! My SERVER is the person charging me, so MY SERVER is RESPONSIBLE, NOT a MACHINE. A machine did NOT actually “HAND ME MY CHECK.” The manager doesn’t hand me my check either, so eliminate the manager as well.

“The waitress isn't charging you. The restaurant is charging you - the waitress only brings you the bill.”

Another person states the “Restaurant” is charging me, well if this person feels that way, tell that to their phone bill company if they get overcharged, because it’s an actual **HUMAN BEING** that is CHARGING a person, *NOT* a company.

Also, the server doesn’t just bring you the bill. They actually PRESS the BUTTONS as to what you have ordered. I had a waitress one time bill me for a salad without an entrée price which was $3.50 instead of “WITH” an entrée when I DID order an entrée. The salad was supposed to be $1.99. My husband and I have also been overcharged by the SERVER adding an extra item on the bill, whether done on purpose or by accident, it was the SERVER’S fault they pressed the wrong button, NOT the company’s fault. Also, we have had 3 times overcharges that were different amounts on our credit cards. 2 of those servers rung up the wrong tables on our credit cards.
It wasn’t the RESTAURANT that charged us; it was the SERVER who charged us.

“And if her manager writes up the bill, it's not illogical to assume that the guy in charge is going to do his damn job.”

Since when would a MANAGER write up someone’s bill? Even if they did, managers make mistakes too and the server CAN CATCH IT BEFORE THE CUSTOMER RECEIVES IT. The manager isn’t making the tip, so he or she doesn’t CARE.
The SERVER is responsible for charging the customer correctly.

“You do realize that it is possible and also happens a lot that a restaurant, who is raising their prices, will update a computer system before they update their menus--specially in chain restaurants where the computers are updated en mass throughout the entire network of stores. It is the Manager's duty, then, to change the menu inserts--not the server. Most of the time the servers aren't even informed of the changes until after the system is changed because most chain restaurants do not have regular staff meetings. So, if anything, it's the management's fault, not the server's.”

Just because the menu isn’t updated with the computer system, DOESN’T mean the SERVER cannot check the menu with the check just as a CUSTOMER COULD. If I can do it, SO CAN THEY. There’s NO EXCUSE FOR THAT, EVER! The manager is NOT at fault for the customer receiving an overcharge, because the SERVER is charging the customer as well as handing the customer their check. The manager is NO WHERE AROUND, so HOW CAN ANYONE BLAME THE MANAGER? Sure, initially, yeah, the manager was at fault, but the SERVER can use his or her brain to make sure it DOES NOT GET TO THE CUSTOMER BY COMPARING THE CHECK PRICES WITH THE MENU PRICES.

Also, the server doesn’t have to be informed of any price changes, because the server should be on top of that by double checking the menu with the check. If the customer can do this by discovering they are overcharged, the server sure can.

“The server has no control over the pricing whatsoever and cannot change them even if there is a mistake. A manager must do that. It is not the server's responsibility to enter the prices into the computer, if that is how the restaurant in question handles charging customers. Therefore, if the price is incorrect, it is not their fault.”

They may not have control over the pricing of the restaurant, but they DO have control if it’s the wrong price as far as charging me incorrectly by not going to the manager to tell them it’s wrong and the manager ends up changing it.

A manager must do it, but the SERVER can take the RESPONSIBILITY to TELL THEIR MANAGER BEFORE IT GETS TO ME.

It is NOT the server’s responsibility to enter the prices correctly, but it IS their job to *************CHARGE************** ME CORRECTLY, therefore, if they have to double check the check against the menu to make sure of that, that is what they have to do.

If the prices are incorrect, it’s THEIR FAULT if they are making ME notice it. It should NOT be the CUSTOMER’S RESPONSIBILITY to have to make sure they are charged correctly. THAT IS THE SERVER’S RESPONSIBILITY. You have to remember WHO WORKS AT THE RESTAURANT. The customer SHOULDN’T HAVE TO LIFT A FINGER TO DO A DAMN THING. That is WHY the server is responsible for noticing an overcharged price that does not match the menu, because the tip is for the server caring about the customer’s money and doing the job of charging the customer correctly.

If the prices are incorrect, my server can tell their manager and get it fixed, so when I get my check, the price is correct. My server’s job is to CHARGE me correctly, so if they have to put some EFFORT to do that, so be it. It should NOT be on the CUSTOMER to have to double check each price they are charged against the menu. The server shouldn’t be putting that type of responsibility on the customer they want a tip from. If they want a good tip, they should CARE ENOUGH about their customer’s money to RECEIVE A GOOD TIP. WHY should a customer care about their server’s money, if the server doesn’t care about THEIR MONEY?

Shouldn’t the customer be able to TRUST their server is charging them correctly?
You cannot blame the manager, because the manager is NOT the person that actually is charging me, MY SERVER IS!

“We can easily and quickly check to make sure the items are correct, but we do not..DO NOT have time to check them TO THE PENNY.”

If they didn’t have the time, A LOT of servers wouldn't write “THANK YOU” and sign their name on the checks. They have time to do that to think of their “TIP POINTS” according to this link:
http://www.solodining.com/tipfor-service.html(%22write "thank you" on your check — think, "obligation kicks in."", but yet, they claim they have NO TIME to make sure you are charged correctly. THEY HAVE TO MAKE TIME. THEY DO HAVE THE TIME IF THEY CARED ABOUT THEIR CUSTOMERS. In the example above from Chili’s, literally it would take about 20 seconds at the MOST to double check the prices against the check for a party of 2. It’s NOT that time consuming as what you would think. It takes about 5 seconds to write the “thank you’s” smiley faces, their names, etc. on the checks, which wastes at least 5 seconds for each party they serve. If they have time to do that, they DO HAVE the time to make sure you are charged correctly. HOW can a server expect to get a good tip if they are showing they do NOT CARE about their customer’s money by making sure they aren’t overcharged? Working for tips, means putting the MOST EFFORT YOU CAN TO GET A GOOD TIP.

Also, some servers waste valuable time making chit-chat instead of making sure they are charging the customer correctly. That’s time they could have been double checking the prices on the menu against the customer’s check as well. If the server has time to chit-chat, they have the time to make sure the customer is charged correctly.

I feel you should MAKE THE TIME. You have the time IF YOU WANT TO MAKE THE TIME. That’s BS that you don’t HAVE TIME. You make TIME for your customer to care about THEIR MONEY. You want them to care about your money, don’t you, when it comes tip time?

If you truly feel you do not “have the time”, because you don’t want to take the time, then when it comes tip time, do NOT blame the customer for leaving a low to nothing tip for NOT taking full responsibility for what you overcharged the customer. Don’t blame the customer for not paying you or paying you well for not caring about their money. Finding a price on the customer’s check that is higher than what is presented on the menu, is ********NOT********** THE CUSTOMER’S RESPONSIBILITY TO FIND THAT. If you make the customer do it, then what kind of tip do you expect? What goes around, comes around. You don’t care about my money, WHY SHOULD I CARE ABOUT YOURS?

“I understand your point, but the server is only at fault if it is in their control. If it is a computer error, then take it up with management because THEY are responsible for the correct prices IN THE COMPUTER.”

This person does NOT UNDERSTAND that finding a price on the check that doesn’t match the menu price is in the **CUSTOMER’S** control, so it IS DEFINITELY IN THE SERVER’S CONTROL to CATCH AS WELL. I mean seriously, I don't work there even and if I can take a menu, make sure each price on my check matches the price the menu, WHY COULDN’T THE SERVER DO THE SAME? It IS IN THEIR CONTROL 100%! The server doesn’t put the prices into the computer, but the server can take NOTICE if the prices on the customer’s check do NOT match the prices on the menu. If the server would find an overcharge, that is when the server would go get their manager to fix the situation ************BEFORE************** it becomes the CUSTOMER’S PROBLEM. This way, when the customer gets their check, they are NOT OVERCHARGED, because the CARING server, made sure they were charging the customer correctly. The server didn’t put 100% trust into a computer or their manager. They made their own destiny by making sure the customer did NOT get handed an overcharge.

My entire point of this blog is that I am TIRED of getting overcharges and a lot of servers do NOT feel it’s “THEIR” fault when the price on the menu doesn’t match the computer when an overcharge of that nature happens. I want servers to start realizing what really IS in their control and QUIT BLAMING the managers as well as the computer, when THEY can start doing something about it from GETTING TO CUSTOMERS! THEY CAN ALWAYS PREVENT ANY TYPE OF OVERCHARGE FROM GETTING TO THEIR CUSTOMERS. If they say they can’t, they are LYING, LAZY, AND THEY JUST DO NOT WANT TO ADMIT THEY **CAN** MAKE AN OVERCHARGE NOT GET TO A CUSTOMER, BECAUSE THEY ARE ACTUALLY THE PERSON CHARGING THE CUSTOMER AS WELL AS THEY HAVE A VERY EASY WAY OF CHECKING THE PRICES COMPARED TO A CASHIER.

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Springs1 said...

setron
"This is the sort of punishment that most servers just do not fucking understand!"

I don't get it? What is there to understand? We are treating YOUR MONEY as you are treating ours. If you get our food obviously wrong due to not checking it over, we are treating you as you have treated us, like you don't give a shit. What is there to not understand?

Do you treat the ones that don't tip you or the 10 percent customers just as well as you do the good tippers that tip you 20% plus? I seriously doubt that, so what is there to understand then? If you put the bad/non-tippers on the back burner by giving them not as good service due to the lack of money, how is that ANY DIFFERENT from the way a customer tips their server due to the lack of EFFORT AND CARING they gave their customers, huh?

It's not ANY DIFFERENT!!

Punishment is due to the LACK OF EFFORT, NOT for a REAL, TRUE mistake where you truly tried your very hardest. Also, it's the WAY you handle a mistake as well as to HOW people tip. You get more flies with honey than with vinegar. If you are nicer, even if you didn't take a lot of effort, don't you think people will be nicer to you in the tip?

If I knew and saw our server looking over the check BEFORE they handed it to us, then let's say they had an extra item(which they took a good minute or so looking at it), I would forgive them A HELL OF A LOT MORE than a server that would just hand us our check without even verifying if they charged us for an extra item or wrong item. Also, if they admit fault by saying "I'm sorry I didn't see that" it would be more meaningful in the tip than if they didn't compare the menu with the check. Just the fact they admitted fault would be AMAZING in my eyes, enough to forgive them A HELL of a lot more than someone that is defensive by not admitting fault or blaming it on someone or the menu or the computer.

I am the most pissed about your type, LAZINESS AND LACK OF EFFORT more than ANYTHING IN THIS ENTIRE WORLD!! The mistake itself isn't a mistake if you haven't even TRIED to make it not happen. If you truly tried, let's say I saw you compare the menu to the check BEFORE you handed it to us and truly just overlooked the an overcharged price, I wouldn't take off NEARLY, NOT NEARLY as much as someone like YOU that is LAZY ASS AND UNCARING about OTHER PEOPLE'S MONEY. Do you understand what I am pissed at? THE LACK OF TRYING, NOT THE MISTAKE ITSELF, because it isn't something that was truly a mistake if you NEVER ONCE CARED TO CHECK OVER THINGS. Think about that.

If I hand you your check with a wrong price, but I didn't check it over, it's not a mistake, it's that I didn't check it over. Now, if I did check it over and just missed it by skimming too quickly over it or just simply just missed it, THEN it would be a real mistake. Get the difference here?

I don't feel sorry for anyone else's money that doesn't care about ours. Just as servers feel PAY UP or they don't want to serve you, well WE as customers feel the same way that give us the service we are PAYING FOR by TIPPING YOU and you will get what you deserve, a good tip.

The no salt on the rim is a VERY MINOR mistake compared to the check being wrong. Just to say say as to WHY tip around 20% even though she messed up due to her lack of effort. The fact that a minor mistake she still remained HONEST and NICE.

Continued next post:

Springs1 said...

setron –Continued next post:

Just tonight, got drinks and a couple of desserts at a restaurant with my husband. The waitress that we really like a lot that is good, time and time again, forgot I wanted salt on my margarita, well, she didn't apologize, but she did admit fault by saying "You did say you wanted salt", so I didn't take off at all. See how easy that was. If she would have done like that waitress did at Outback that time that said "He didn't put it on there", totally different tip. She got $7 on a $34.10 check. WHY? She was good otherwise, we like her a lot(request to have her), and she admitted fault when it was even though she didn't apologize, she did apologize for something not her fault during the service. Do you see where I am coming from? It's not about the mistake itself, it's about HOW IT IS HANDLED, THE SEVERITY OF THE MISTAKE, THE AMOUNT OF MISTAKES(EFFORT) put into the service, etc. It's not about the mistake itself, but that she was nice about a small mistake and admitted she was wrong instead of being a bitch about it blaming it on the bartender as that bitch at Outback did that time. Last week, we gave her 22%, because she did excellent. I would have given more last week, but my husband has a say too.

While I know she didn't write the order down(I know, she didn't), she was NICE to ADMIT FAULT, which that is BIG TIME FORGIVENESS IN MY BOOK anyways. I am TIRED of the assholes bitches or bastards that LIE about the mistakes. If I can see it's your fault, don't blame it on someone else, because I am not stupid. Salt on the rim of a glass is easily caught BEFORE the server leaves the table so you cannot blame that on the bartender for YOU that took the order BROUGHT it to my table without the salt on the rim as the bitch Outback waitress did. The Outback waitress got 12% due to her lie. You want to be mean, I will be mean back in the tip. Don't fucking LIE to me, that's not nice!!

So I am tired of the blamers, the liars, the lazy ones, and the uncaring ones.

If you treat our money as if it were yours, then you'd understand.

Springs1 said...

setron
"You need to walk a mile in my shoes to fully understand this. Until you do you will never get it!"

You need to be OVERCHARGED as MANY times as WE HAVE, THEN YOU WILL UNDERSTAND THE SHIT!! I bet you really honestly NEVER check the exact to the CENT PRICES when you go out to eat, do you HONESTLY, REALLY, FOR REAL? Can't you just admit you don't really know if you were ever overcharged as a customer, because you never once took the EFFORT to check or remember as you say you can, EACH PRICE listed on the menu you ordered?

We have been overcharged 3 times on our credit cards the wrong amounts BEFORE we left the restaurant, BEFORE we wrote in the tip. Two of those times, it was wrong tables the servers rung up our credit cards on. Also, once the waitress purposely took one of the (2) $25 gift cards that was on around a $40 check and gave me back the one that had nothing on it. It was on purpose, because that's the time she said "I don't have a change bank" to another person at my table that was owed $9 other dollars. She got FIRED, because I reported that shit to 2 managers. NO ONE MESSES WITH ME OR MY FRIEND'S MONEY and gets away with it!! FUCK THOSE BITCHES LIKE THAT!!

The time we paid with 2 ($20) gift certificates on a check of $34.69, we were short our coin change of 31 cents, because our waiter only gave us a $5 bill back.

So not all overcharges are on the check itself, some happen AFTER the check.

It's sad, never thought about I'd have to double check my gift card number on the gift card receipt, but learned my lesson from that with the bitch that stole. I was too trusting I guess with that and I had been drinking, so that made me not be as observant as well. Didn't tip her anyways due to her stealing on purpose and giving us horrible service throughout our service. Got her fired, got my $7.50 or whatever amount it was back, plus $17.50 in gift certificates(total $25 of gift certificates, but $7.50 was our money of it to begin with that she stole).. I WON and all I wished was that I could have given her 25%(at the time my husband was ok with us tipping that high) and had NONE of that bullshit instead. THAT would have been SOOOO MUCH NICER and the waitress would have kept her job. The thing was, I didn't get, she received from me and my husband 26% the time before, so I guess the 3 separate checks for a party of 5(told her at the begining even) I guess made her think not a good tip I guess, which instead of assuming, she should have tried her best instead. Would have kept her job, made us happy, and would have made everyone happy, but instead people like her want to be bitches. I don't understand, I really don't?

setron said...

Springs1
"I bet you really honestly NEVER check the exact to the CENT PRICES"

What the fuck is a penny anyway. Seriously. If there is one penny difference on my check I'm really not gonna give a shit. That is not being blatantly overcharged. That is a mistake by the programmers of the computers that the restaurant uses and I really don't care about a single penny anyway. You can't buy shit with one penny. If you care about that one single solitary penny then you probably shouldn't be going out because you apparently need that penny to pay for something you really need.

Springs1 said...

setron
"What the fuck is a penny anyway. Seriously."

You have PROVEN you don't check over your check, so you have NO FUCKING ASS CLUE, NONE WHAT-SO-EVER, if YOU EVER have been OVERCHARGED OR NOT at a restaurant or a store. So quit telling me you NEVER had that happen to you EVER, because YOU DON'T KNOW, DO YOU? YOU DON'T, because you just ADMITTED YOU LIED, LIED, LIED!!

I just went to Wal-Mart the other day and guess what? An item I wrote down the price by was $3.76 on the receipt, but on the shelf the item(went to check again to make 100% sure I was looking at the right item), which had on the shelf $2.58.

Now I know there we are talking about a store, but $1.22 is what I got back with tax. That's WAY MORE than a penny and each penny adds up overtime that you do get overcharged.

"If there is one penny difference on my check I'm really not gonna give a shit."

Most of the time it's not just a penny difference honestly, but let's say it was, that's YOU that you don’t care about the restaurant making a profit illegally, but I DO!! It's the principle of it that if the price is the price on the menu, that's the price I CONSENTED TO when I PLACED MY ORDER, therefore, it cannot be a different price if I didn't add anything or change anything up that would cause the price to go up.

That's YOU who don't care, but I SURE AS HELL DO!!

"That is not being blatantly overcharged."

Yes it IS if you took the EFFORT to check the menu with the check, it SURE AS HELL IS!!

NO price overcharge is so obvious that you wouldn't need the menu to compare the check to, unless you have gotten the item a lot or know the price by heart.

Springs1 said...

setron
"That is a mistake by the programmers of the computers that the restaurant uses."

NO, that's the mistake of the PERSON that HANDS you your check of not finding the mistake and getting it fixed by a manager, which 99.9% of the time, it's YOUR SERVER that hands you your check.

Think about it, the reason why I received the 2 cent overcharge on the eggs was due to: A. The waitress not comparing the menu to the check. B. When she would have found the error, she would have taken it to her manager to get it fixed INSTEAD of handing it to us with the wrong prices on the check.

So we would have NEVER, EVER, received the overcharge if SHE would have taken charge of her OWN TIP by PREVENTING such a mistake from getting to a customer's table by checking the prices on the check with the menu prices. She could have done that BEFORE I even received the damn eggs even. That is the GOD'S TRUTH!!

The mistake of the programmers of the computer(managers or corporate) did their mistake first by either putting it in wrong into the computer to begin with, or corporate changed prices which that particular location didn't, or the new menus didn't come out yet, but the person that made the mistake of making an overcharge GET to the customer's table IS THE SERVER since OUR SERVER GAVE US THE CHECK, which they could have found the wrong price ***BEFORE*** they handed it to us.

It's just like the mail man or lady, that the sorter put a wrong address in the rubber band with some of the other mail for a certain other address, but the mail man or lady COULD have CAUGHT that mistake BEFORE he or she put it in the box. The difference here is, no incentive to get it correct due to no tipping involved.

So you are 100% WRONG!! The mistake of the programmers was in the initial stages BEFORE I dined there even. They aren't in my service, so HOW THE HELL CAN THEY BE AT FAULT? That is impossible since A CUSTOMER, that's right, a CUSTOMER of ALL PEOPLE CAN NOTICE a wrong price, SO CAN THE SERVER, unless they don't hand us the check.

The mistake of the person that made the overcharge situation happen IS the person that hands you your check, which is the SERVER for not comparing the menu to the check OR if they really did, they missed it. NO ONE ELSE IS TO BLAME SINCE THEY AREN'T CHARGING US UNLESS THE PERSON THAT IS OUR SERVER DOESN'T HAND US OUR CHECK!!

The mistake is NEVER the programmers of the computer that we have gotten price overcharges, because every single time, OUR SERVERS handed us our check. They were the LAST ONES that could have noticed it, but didn't even give it a try. Considering they are getting PAID to charge us correctly as well as all the other things in the dining experience, they SHOULD be check the prices if they want our money. Shouldn't they care about our money if they want our money?

Springs1 said...

setron
"I really don't care about a single penny anyway."

That's you if you don't care about a penny, but I do!! I pick up pennies on the ground when I see them, for real.

"You can't buy shit with one penny."

Actually, you can. It adds up and some places you need exact change or they won't let you buy the item. Also, I have made a man break his precious $20 bill due to being a penny short, because that shorted my register that would have been taken out of my check if it would have been short over either $2 or $3, can't remember what the amount was, but once you hit that 2 or 3 dollars worth, every single penny short they took out of our check if the register was short. Also, it's the principle of it, if Joe Schmoe has to pay every single cent, shouldn't Jane Doe have to do the same? It's only fair and right to do things that way anyway.

"If you care about that one single solitary penny then you probably shouldn't be going out because you apparently need that penny to pay for something you really need."

That has ZERO, NOTHING, NOTHING, NOTHING, NOTHING to do with that!! It's all about that the menu price is what price you consented to, so if it's wrong, it's wrong and I want it fixed. Especially, if I go the next time, let's say I get 2 items that are overcharged again and get overcharged let's say 2 cents again on the eggs, now the restaurant is making 4 cents off of me if I don't say anything. Also, other people are getting ripped off as well.

This has NOTHING to do with needing that penny. It's the fact that the menu has one price, then the computer has a price higher than what you consented to when you placed your order.

It's the principle of it. Also, the fact that the servers are so UNCARING about your money.

Also, HOW COME I didn't see the waitress take 2 cents or 5 cents or a quarter out of her OWN POCKET to not make us wait longer to leave, huh? HER 2 CENTS MATTERS TO HER, SO WHY OUR 2 CENTS CAN'T MATTER TO US?

NOT ONCE, did servers take out their own money, so obviously 30 cents is a lot to them for example(have been overcharged that a few times or so)

NO ONE took their own money out to pay for our overcharge, so obviously CENTS means more to them than what you really think. They have a change bank on them(supposed to carry one that she would have had a dime or something to give to me so she could have had a better tip for the longer wait to get it fixed). It's not like they fixed the price, they just deducted 2 cents at the end of the check.

Jessica said...

You wrote several comments in response to one of my article, "Oprah 10% Tip Theory." You said, "You" several times in your comment. I just want to let you know that it seems you have never waited tables. You seem a little harsh in your opinions, especially considering you have never served in a restaurant. I assume this, because if you had, you would not say much of what you did. With this in mind, there is so much more that goes on in a restaurant than you, as a customer, think. Many of the things you say are the server's fault, may be, but some of it can't be avoided if the server isn't in the in kitchen when the food goes out. They have others tables they may be attending to. And you said, "You don't care about us." That is very presumptuous, because when I served, I did care about my customers. I'm not saying that every server is good, because, trust me, I've had my fair share of horrible servers. There are plenty out there who don't care...they think of it at just eating and not a dining experience, but I'm not one of them. And servers just can't not come to work, because they are having a bad day. They can't call in and say that and get off work. It doesn't work that way. They don't have sick days to use either. I'm not saying that if someone has a bad attitude, your food takes an hour, and they can't get anything right to give them a good tip. What I'm saying is to have a little more patience with them, because they may forget your sauce on the side, because they are busy with a high maintenance table or their mom is in the hospital. I'm saying just cut them a little slack, and don't be so critical of every mistake they make...because that all says more about you than them.

Jessica said...

Oh, and I do treat everyone the same. I don't discriminate based on what I "think" I may get as a tip. Sometimes the people you think will tip the best don't, and the ones you think won't do...You never know by looking at someone...

You may have had some bad experiences when dining out, and I'm sorry for that. But not every server is the same, and I just wish you would be a little more open minded about them.

Jessica said...

You and I can just agree to disagree. I understand that you have had bad experiences as a server. There are also plenty of times that servers give good service, and the person doesn't tip accordingly. I'm not implying you, I'm saying it does happen. The blog was written to inform people about proper tipping etiquette. You seem very angry and mad when it comes to your opinions about servers, and I'm sorry you have had to deal with so many poor ones. That doesn't mean all of them are bad. If you have had ones that don't care about you, then I'm sorry, but I do care about customers. I'm not saying all servers do, but you also can't say that servers in general don't. I agree a server's attitude can make a huge difference. There are managers who won't comp things, even when servers ask them to do so. There are managers who say, "We don't apologize," although I thoroughly disagree with this. I think it's not always good, but necessary, to apologize, because when a server doesn't, it creates irritation and anger as you have stressed. I agree to disagree with you, and I truly hope you have better servers and restaurant experiences.

Alejandro said...

I have a feeling you probably stiff more servers than you actually tip them appropriately.

Springs1 said...

alejandro
"I have a feeling you probably stiff more servers than you actually tip them appropriately."

No, an by appropriately, you should mean what they have EARNED.

Actually, we have OVERTIPPED lots of servers giving 25%-30% LOTS of times. Sometimes not stiffing when the service was terrible and still giving something(such as 6%-8%) instead of zero. So you are VERY WRONG!!

What you are saying has ZERO to do with my blog. My blog is about PRICE OVERCHARGES, NOT about service in general, but only about wrong prices getting to the customer when they have a SET OF EYES that can READ TOO!!

Zen Waitress said...

Oh my lord you are driving me crazy. Where do you work because I'd love to write a blog telling you how to do your job better. Bitch.

Springs1 said...

Zen Waitress
"Oh my lord you are driving me crazy. Where do you work because I'd love to write a blog telling you how to do your job better. Bitch."

If it would make me make less mistakes by doing my job correctly the first time around, I would LOVE to hear it, WHY WOULDN'T YOU, LAZY ASS, UNCARING BITCH?

If you don't care about the customer's money, WTF should they care about yours? Treat our money as if it were yours. Your job is to CHARGE us correctly. That's part of why we tip. It's not just to get our food and drinks you IDIOT!! The CHECK IS A HUGE PART OF THE SERVICE that can make a tip be bad or good depending on what happens with the check. If you quit just thinking about your own money and think about the customer's money, the money will come flowing when it comes tip time. Think about other people besides yourself and others will think of you. I can't say everyone, because there are cheap assholes out there, but for most people, I would say they would tip FAIRLY. Think about if that were your check how you'd feel having to check every fucking price when YOU are out to eat and think of how your server COULD have noticed it BEFORE YOU!! A TIP IS ****EARNED*****, NOT A RIGHT!!

Springs1 said...

suitsme
Wrong about what? I am 100% RIGHT. YOU EARN YOUR FUCKING PAY, it's NEVER A RIGHT UNLESS AUTOMATIC GRATUITY IS ADDED!! If you are so smart, WHAT AM I WRONG ABOUT SMARTY PANTS?

Springs1 said...

suitsme
"Not sure if this has been mentioned before, but servers don't enter the prices for food in pretty much every restaurant I've worked in. You punch a button, the food gets ordered, and the computer (which is maintained by management) comes up with the price.

Even if I did see something wrong there's not much I can really do about."

This is what you mentioned on an old post.

Trying to make you understand how can you not see YOU are wrong?

Nachos 5.99
Burger 8.99
Chicken Sandwich 7.99

Just these 3 prices for example, if I had a menu in front of me, you couldn't do a COMPARISON to see which NUMBERS MATCH? USE YOUR BRAIN YOU IDIOT!! A CHILD CAN DO THIS.

Let's say the menu had the chicken sandiwhc for 6.99, you can see ONE IS A (6) in front of the 99 cents and one is A (7). Putting in prices has ZERO to do with this blog. This blog is to show how SERVERS ARE VERY LAZY ASS AND UNCARING to CHECK OVER THE CHECK WITH THE MENU PRICES AS THEY ARE SUPPOSED TO DO SINCE THEY ARE GETTING TIPPED TO CHARGE YOU CORRECTLY AS WELL AS SERVE YOU FOOD AND DRINKS!! Their tip is not just to bring you food and drinks. It's not just to bring you a check, but to bring you a CORRECT CHECK. By not even TRYING, how can you call it a "MISTAKE?" You are telling me you wouldn't even consider a comparison of the menu and check. I can't imagine how many times in your lifetime you have been overcharged, because we have had many more that I never added to the list since the list I made a couple of years ago. On a vacation last year, within 2 days, we had wrong prices. One was for $2 more for a margarita that I ordered AS IS off the menu($12 on our check, $10 on the drink menu) and a fried ice cream that we had at a mexican restaurant that was a quarter more on the check than the menu price. Neither time, the servers really check over the prices, because if they would have, they would have noticed those items since both times we didn't order a lot of items and the asshole that overcharged us $2, blamed the MENU of all things when he has a set of EYES that can read. He acted like he is never a customer and never goes by a price that is listed when HE is a customer.

The server's job is to *CHARGE* you correctly. Which means, if you do find an error, you can get the manager to fix it BEFORE you bring it to the customer OR, if it's a small enough overcharge such as 10 cents, you can give that to the customer YOURSELF to avoid having to make them wait to get the check fixed by the manager, which could get you a bad tip for making them wait to leave.

So YES, you can do something about it YOURSELF, it's called YOUR OWN POCKET give the money.

Now, I wouldn't expect you to give me dollars, but 10 cents, yeah, I would expect you to pay me 10 cents for doing your job for you so I wouldn't have to be there longer and it would benefit you, because the next customers could get seated faster if they have a wait for a table.

SO YOU ARE WRONG!! $8.99 $7.99 - You can't tell which one is different? We all learned that type of thing on Sesame Street where one of the kids is doing their own thing, well that's just like seeing which one doesn't match the other. A KID COULD DO THIS, WHY NOT A SERVER? The check is JUST as important as refills, the food, etc

Unknown said...

I see ignorance on all sides here.

For one, yes, Jennie didn't read thoroughly. That blew up his/her point. Still, s/he's got plenty of jobs to take care of.

All right, I'll give it to you... People are lazy. That's not going to change. In fact, laziness among human beings will continue to increase as time moves on. Technology is developing to take less time to handle tasks, and thus meaning people can be more lazy.

"What does technology have to do with any of this?"

You've mentioned placing the blame on the computer, or the manager that inputs the prices into the computer. You say that "people are smarter than computers." True, it makes a smarter person to create a computer than to use one. Still, the research put into the computer is what makes it faster at thinking.
The computer isn't smarter than people, but it sure is faster than people at handling mathematics. Computers mean people take less time to handle the math.

Yes, yes, you never said that it's required for a person to memorize or remember the prices. All that's required is the effort to compare. But, think about this. Humans are growing lazier, and education is declining. (That is, people are being taught less and less about things such as history, when time moves on. Less emphasis is being put on the Civil War, and the two World Wars, and more emphasis on events like 9-11 and the Vietnam War.) People become more and more dependent on technology, and that's not going to change.

People are greedy, and that's a given. It's not going to change either. You're pretty much going to have to nuke the rich in order to convince them to stop hoarding the wealth and actually do something reasonable with it, like giving donations without expecting anything in return, or helping the poorer, developing and underdeveloped nations gain a greater edge and opportunity in the global market.

Why yes, this seems irrelevant, but the point of this monologue is that THINGS WON'T CHANGE!!! Get over it, and move on. Sure, the customer and server have to trust one another. Yes, you're giving those servers the same regard given to you. The world focuses too much on money, that it overlooks the real important things, like our freakin' HEALTH!!! Corporations can care less if there's oxygen in the atmosphere to breathe. They don't care. They just want money! They are ignorant, not knowing that they'll eventually suffocate to death because there's no oxygen.

Greed and laziness, and also idiocy inhabit the planet. It's best to deal with it, and use your absence of these traits to better use.

Rather than blog about pricing injustice in the restaurants, why not try smacking politicians over the head, for wasting our tax money on their porkbarrel projects? You'd save more money by doing /that/ and stopping Congress from approving these projects, than you would complaining about idiocy.

Don't try and quote me, don't try to counter my points, and just don't say anything in response. You're wasting your breath, and you're pretty much just making yourself look foolish.

shotglass_ said...

question:

Say the server puts the order in, notices the "overcharge," and asks the manager to correct it. The manager refuses, saying that the prices are set by the company. What then?

Springs1 said...

shotglass
"Say the server puts the order in, notices the "overcharge," and asks the manager to correct it. The manager refuses, saying that the prices are set by the company. What then?"

Being that you know it's the wrong price, if you actually CHARGE me anyway, you are just as in the wrong as they are. Most of the time honestly the wrong prices are usually "CENTS"
most of the time, so you mean to tell me you would still STEAL along with the manager just so you wouldn't short yourself CENTS? Who is being selfish and cheap then? Is it the customer or the server in reality? I mean one time it was 2 cents, so you mean to tell me the waitress couldn't have either given me 2 cents or if they didn't have pennies on them, they could have easily given me a quarter. Man, if the waitress would have done that, I would have given OVER 20% instead of 14% or 15% as I think I did that time.

Every wrong price has NEVER been over $2.

If the manager wouldn't, it would be very surprising considering NO MANAGER has EVER refused to fix the problem since it would be false advertising and that IS ILLEGAL to charge a price that was not the advertised price.

If they would as you said, I would expect my server to do the "MORALLY RIGHT THING" by not going along with the STEALING by given their OWN MONEY out of their OWN pocket to cover the overcharge.

In your heart, is it really right LEGALLY OR MORALLY to STEAL when YOU KNOW for a FACT that you are OVERCHARGING someone ON PURPOSE?

SO YES, I would expect you to pay up if the manager didn't. I would not expect you to be so selfish and a thief to not consider you would be doing the wrong even more so since YOU would be the person CHARGING me.

Only twice so far has the wrong prices(meaning the wrong prices in the computer) being dollars. Once it was $2 where the drink menu had the margarita I ordered "AS IT CAME EXACTLY" was $10, but on our check was $12. Even though, let's say the manager refuses.

For starters, I would TELL the customer about this so that way the customer makes the manager fix it if it came from the customer most likely. Let's say the manager STILL refuses, well you know it's stealing, so you should take YOUR OWN MONEY to not steal from the customer if you want a good tip.

To me, by you KNOWING that you are charging someone incorrectly, you are JUST AS BAD as they are.

If you know something is wrong, you don't have to go along with it, even if it means you may risks losing money, you don't realize, you will lose more if the customer stiffs you or tips you very low.

If a server would give their own money out of their own pocket if that ever would happen where a manager would refuse, I(I know not everyone would) would give them 25% if everything else of course would have gone well. Obviously, if the service was crappy, even if they would give money, YES, it would still count significantly in that instead of let's say I may have tipped 8% for kind of crappy service, now the server has 15%. Get what I am saying?

If you know that the price is wrong knowing he or she refuses to fix it, then you are thief for going along with the actions of the manager.

If that ever happened and the manager would refuse to fix it, I would stiff the server. ESPECIALLY if it's FREAKIN CENTS, I mean, really, WHO IS CHEAP HERE if you can't give me 30 cents for example? Seriously.

If it's dollars, I would still stiff, because you can still do the right thing. You should have morals too, not just the customers, just because the manager doesn't have any doesn't mean you have to not have any.

shotglass_ said...

Sweetheart, I don't think you know how the restaurant industry works. We don't carry about our own money, in most situations, especially in chain restaurants. Generally, when we come into work, if we have our own "till" of money? We have to empty out our pockets completely before we come in. We then carry wallets full of the restaurant's money. We don't have cash that is our own on us. So if we're giving out money, it's coming out of our till, making us come up short at the end of the night. Do that too many times and you get fired, because the restaurant thinks that you're stealing from /them/. I'd rather, when I waited, get stiffed on a tip than be out of work.

Honestly, you are very naive concerning how restaurants work.

Springs1 said...

shotglass
"I don't think you know how the restaurant industry works."

I don't think you know how NORMAL HUMAN BEINGS WORK. They have their OWN PERSONAL MONEY they can TAKE WITH THEM ANYWHERE THEY WANT. It's called a wallet, a purse, or a pocket to keep that money in that has NOTHING to do with the restaurant. YOU ARE A SELFISH, UNCARING ASSHOLE!!

"We don't carry about our own money, in most situations, especially in chain restaurants."

That's YOUR OWN PERSONAL CHOICE IDIOT!! They can't make you not take your own money from home to work.

You are STUPID!!

"Generally, when we come into work, if we have our own "till" of money? We have to empty out our pockets completely before we come in. We then carry wallets full of the restaurant's money. We don't have cash that is our own on us. So if we're giving out money, it's coming out of our till, making us come up short at the end of the night. Do that too many times and you get fired, because the restaurant thinks that you're stealing from /them/. I'd rather, when I waited, get stiffed on a tip than be out of work."

If they make you empty your pocket, you know what I would hide some in my shoe or something. I mean seriously, I would.

Woman have purses, men I am sure can have their wallet on them. I seriously doubt you can't have your own personal money in your purse. I mean seriously that would make no sense.

"Honestly, you are very naive concerning how restaurants work."

You are VERY SELFISH and want to make EXCUSES on why you can't use your own money. If you do it too much they think you are stealing, well, you know what you would have PHYSICAL PROOF with the computer ringing up the wrong prices you have been not overcharging the customers using your own money. As if a manager would fire you over something you could PROVE that you are doing so the manager has LESS WORK(meaning he or she doesn't have to fix the check in the computer each time) and makes the restaurant more money?

YOU ARE FULL OF BULL SHIT!!

shotglass_ said...

Well, actually, that is exactly how it works - you leave your money in a purse or somesuch (often in a locker in a back room) so that it doesn't mix in with your till and so that you don't mix up your totals at the end of the night. You don't touch your own money during shift, most of the time. You don't decide this. Your manager does. And good luck getting money out of your non-skid shoe in a timely manner.

There is indeed a ritual wallet-emptying at the beginning of the shift, or else you're given a little zip-bag of money, so no, you are not carrying your own money during a shift.

It is very fun that you are trying to deny that this happens, and are insisting that it's unreasonable, but if you have friends that work in the restaurant industry, particularly in chain restaurants, they can verify this.

Or else, hey, maybe Vegas is a freaky city that does things differently from every other city, in which case, you should never visit.

Also, here's a fun fact: in the restaurant I used to work in? There wasn't always a manager on hand. It's terrifying, but true!

JRW209 said...

omg this is the longest run arguement of all time...how are you not dead yet?

JRW209 said...

Honestly i look over every check that i give out and if i see something thats supposed to be a certain price(mostly drink specials) i change it because thats the right thing to do ....but that does not excuse the way you have talked to most of these people on here...you havent walked in their shoes, you have never served , and from the looks of how long this blog dates back, you have nothing better to do then complain about meer cents while your paying over 3.50 a gallon for gas..this has gone on long enough and really please..get a job at a restaurant..see how well you do at this stuff and then report back on how shitty of a job you did..i just dont understand how you can twist EVERYTHING people say and make the out to be stupid or lazy or dumb, not caring or lack of effort..we are all human and if you cant take it that you have bad luck in restaurants, then maybe its time to learn some new recipes to spice up your at home cooking needs...thank you and good night!

Springs1 said...

JRW209
"you havent walked in their shoes, you have never served , and from the looks of how long this"

You haven't OBVIOUSLY had wrong prices you keep having to show servers and a lot of them I either saw or they admitted they didn't compare the menu to the check to ******TRY******** to not give this problem to our table.

I don't have to serve to know how it feels to get prices wrong on your check and having servers be assholes about it.

One said it was a misprint at a FINE DINING RESTAURANT.

One said "I don't add it up" when 2 prices were together on the check, but separate on the menu $21.99 and to add crawfish it was $4.99, which she charged us $28.48, but it was supposed to be $26.98. ANY IDIOT can round both prices in their head to the next dollar and notice it was $27(22 plus 5 is 27), so she didn't even need a calculator her lazy ass, UNCARING bitch.

Another one said it was that the new menus didn't come out yet blaming MENUS rather than HERSELF.

Another I saw when she printed the check she didn't compare the menu prices to the check.

Another one I had to explain that when she goes to a store "Do you feel the price on the shelf is correct that is advertised or the price in the computer?" I had to actually tell that to a STUPID, DITSY waitress at Hooters. I mean, you shouldn't have to explain what it's like to be a customer. For real, how stupid is that?

What all of these servers have in common?

They didn't even ****TRY****** OR EVEN GIVE A *******CARE****** about ANYONE ELSE'S MONEY EXCEPT THEIR SELFISH OWN!!

They ALL ADMITTED NONE OF THEM ACTUALLY *****TRIED********* to get the check right to us.

I don't have to serve to know I would do this for my customers BECAUSE WE HAVE HAD THIS CRAP HAPPEN TO US TOO MANY DAMN FUCKING ASS TIMES!! I wouldn't want to do that to someone else.

That's just a few of the times we got overcharged on prices even.

Springs1 said...

JRW209
"i just dont understand how you can twist EVERYTHING people say and make the out to be stupid or lazy or dumb, not caring or lack of effort..we are all human"

Because of the LACK OF EFFORT AND CARING when the servers ADMITTED SO or I SAW they didn't TRY their best.

I don't twist what they say, I tell it like it really is, that no servers check the prices against the menu. I have never encountered one server that has done this.

Springs1 said...

JRW209
"we are all human"

When they care about our money, we will care about their money.

In other words, WE are HUMAN TOO. Our money should matter just as much as theirs, but they don't see it that way because they are selfish and too lazy to check the prices on the menu against the check.

JRW209 said...

Well the thing is there are way more aspects to our jobs as servers then to compare prices to the menu, its as simple as that. do you know how many items are on a menu, lets say, at your local Applebees? The menu is 9 pages long and thats just what we have on the menu..we have off the menu things that people know about from back when they were on the menu..we are constantly revising our menu, adding 4 new items and maybe taking off 0ne, maybe. plus corporate is constantly changing the prices on the menus and the computer. plus we have managers telling us we need to sell more liqour and upsell that 7 oz steak to a 9oz, they want us to hound everyone of you "guests" to see how much we can squeeze out of you before the nights end..we are being asked to nickel and dime you to death with extra sour cream or guacamole or a topping on your steak or if you would like a side salad or a top shelf drink or whatever..the list goes on . we are being forced to shove all this down your throat when you sit down at our table because if we dont sell enough of these "add ons" we dont get shifts. THEN we have to present you the check with a survey asking how your visit was AND if we cant get anyone to take a survey we get written up. so after all the menu updates and upsells sometimes things might slip and something might not be correct on the check but if it is brought to any server i knows attention they are more than happy than to take the check to a manager and have them correct it so you are charged the right amount...and yes this kind of thing can be prevented. but there is a fine line between accuracy and quickness that we as servers must balance...and once in awhile things slip up..unfortunately for you ( and your bad luck) it has happened numerous times...and im betting you dont live in california because service here tends to be alot better ..so sorry for your luck maybe move to another state OR like i said before..learn to cook your own food and save some money..probably safe to say the restuarant business will survive without your business.

JRW209 said...

OH and by the way what do you do for a living?

lw209 said...

Seriously, WTF is ur personal vendetta against servers??? I've served thousands of people but none of them were even HALF the CUNT u r being... Look at all ur blogs.. Server this server that... Do this and you'll get a better tip... Here's a little secret hun... For us good servers who actually give enough of a shit to comment on ur worthless opinion, ur ONE little tip DOESN'T mean shit to us cause if were doin a good job know that were still making bank. And when u tip shitty all were gonna do is go to the kitchen, talk shit about u, and make sure we give u horrible service next time to match ur shitty tip. My guess is that's happened to u ALOT. lol. And no not EVERYTHING that goes wrong is the servers fault. Get the fuck over urself and if ur having that many problems maybe u should switch to fast food n u won't have to worry about tipping.

Springs1 said...

JRW209
"do you know how many items are on a menu, lets say, at your local Applebees? The menu is 9 pages long and thats just what we have on the menu. adding 4 new items and maybe taking off 0ne, maybe. plus corporate is constantly changing the prices on the menus and the computer."

Do you know that an average for example, party of 2 has about 5-8 items on their check and some of them aren't even on the menu like soft drinks and/or bar drinks?

WHY mention a 4 page menu if you only have to look up 5 items for example?

appetizer
2 side salads
entrée
entrée
dessert

That's 5 items, because one of the side salads is a duplicate.

Let's say they have 4 people in the party, so there's 2 entrées, 2 side salads, a dessert, and an appetizer, which that's only 4 items more to check(side salads are the same price remember from the first one above).

So in a party of 4 you have NINE items in this pretend scenario, even if these people get all of that.

Most restaurants such as Applebee's do NOT LIST PRICES ON THEIR DRINKS.

Some restaurants do list prices for bar drinks.

Mostly all restaurants don't list their soft drinks, prices, but there are a few out there that do.

So mentioning it's a 9pg menu has ZERO to do with this, ZERO! You don't need to memorize anything, just look for the price on the menu and compare it against the price on the check, that's it.

"plus we have managers telling us we need to sell more liqour and upsell that 7 oz steak to a 9oz, they want us to hound everyone of you "guests" to see how much we can squeeze out of you before the nights end..we are being asked to nickel and dime you to death with extra sour cream or guacamole"

So WHAT does *THIS* have to do with charging the wrong price?

You may say time, well the thing is you can check a lot of the prices already during the time it takes to prepare the items such as it doesn't take no 25-30 minutes to check the prices of the entrées, appetizers, side salads, possibly soft drinks(not likely though since most restaurants don't have those listed).

"so after all the menu updates and upsells sometimes things might slip "

You OBVIOUSLY DID NOT ****READ****** what I said, did you?

It's not a "slip up" if you don't *********TRY*********, is it?

Those servers I listed in the previous posts did NOT TRY. They admitted it. The one I saw that didn't check it, she still had the excuse that she couldn't change the price in the computer crap as if she couldn't have gotten her manager to fix it. It was a dollar overcharge.

All the rest ADMITTED BY WHAT THEY SAID they didn't ***********TRY****** and that's only SOME of them I listed, NOT all that has happened to us.

So those things don't slip if you don't try. Those things get IGNORED if you don't try.

Maybe you check each price that is listed on the menu, but all the other servers out there don't it seems.

"but there is a fine line between accuracy and quickness that we as servers must balance...and once in awhile things slip up."

You have time during the time the food or bar drink is prepared to check things. I understand you have other customers to attend to during that time as well, but it really doesn't take as long as you think, UNLESS it is a large party like 20 people or so, but if it was that large, I would want to check over myself for any undercharges(things that I didn't charge the customer for) I may be giving away as well for myself as well. In other words, I would want to check myself big time for a large group.

"OH and by the way what do you do for a living?"

Work in a office(since late 2002). I did work at a donut shop from 1998-2002 as counter help for about a little over 2yrs off and on. So at least I got SOME experience serving customers food, but on a much smaller level similar to a fast food restaurant.

Springs1 said...

lw209
"Seriously, WTF is ur personal vendetta against servers?"

When servers don't *TRY* their best and don't apologize for their mistakes. Also, servers that are rude are an issue as well. THAT is my vendetta.

"For us good servers who actually give enough of a shit to comment on ur worthless opinion, ur ONE little tip DOESN'T mean shit to us cause if were doin a good job know that were still making bank."

If you do as I said, you could make a ******BIGGER****** BANK IDIOT!!

Don't you get that we ALL want PERFECT service if we could have it? Even you would.

"And when u tip shitty all were gonna do is go to the kitchen, talk shit about u, and make sure we give u horrible service next time to match ur shitty tip."

We tip shitty when the service is shitty. So in other words, if the service is wonderful, the server gets 25%-30% or even more even.

Servers know what they did wrong a lot of the times and sometimes I report them to the manager or write on the surveys what they did wrong so I can try to improve my service.

"My guess is that's happened to u ALOT. lol"

It's possible a server that had me doesn't want to admit they sucked and possibly tells others, then that server gives me bad service, so then there's a never ending cycle of bad service, bad tips, and reports to managers.

Other times though, we have been to restaurants in other states, other towns hours away even, which they had bad servers. They don't know who I am, but some of them suck. I can't make the servers be hard workers and/or nice.

"And no not EVERYTHING that goes wrong is the servers fault."

I NEVER SAID that it was, but the MAJORITY of things ARE. This blog particularly is about something that the server can control to get fixed from their manager *BEFORE* they hand us our check.

Any food that doesn't have to be touched to notice the mistake if the food is brought out by the server that took the order, YES, they are at fault for a mistake like that. For example, a side of ranch missing or a wrong side dish, yes, that's the fault of my server if they bring me my food. Even the side of ranch is if someone else brings out the food, because condiments can be brought out ahead of time since they need not cooking or prepare time.

"Get the fuck over urself"

Go fuck yourself if you don't care about giving as PERFECT, CARING service as possible.

Continued next posts:

Springs1 said...

lw209 – continued:
"none of them were even HALF the CUNT u r being.."

HOW? Tell me HOW are my blogs make me a "CUNT", huh?

I am a NICE person. I want GOOD service. I don't want someone that won't care about me, then WHY should I care as much about them when it comes tip time, huh?

Tipping is all about CARING. If you care about my dining experience, I will care a lot about your money when tip time comes around. If you don't care about my dining experience, WHY should I care that much about your money at the end?

It's as simple as that.

If anything, MOST servers are cunts in general because most don't say they are sorry when they mess up and they don't check over things purposely due to being too LAZY to.

It's a cunt when a waitress said to me "I'm NOT your server." Sure, that time I lost my cool(I 99% of the time I don't, but that time I did, due to that I could tell she didn't ***********CARE********** about MY FOOD BEING CORRECT since the extra crispy bacon was missing from an OPEN-FACED burger with pickles on the side of the plate that I ordered no pickles, and the missing ranch. I doubt my server put in the order wrong that much. The other server *ADMITTED* she didn't GIVE A DAMN about OTHER PEOPLE'S FEELINGS OR TIME if their food was right or not. She just cared about her tip and her tables. That's why she admitted "I'm not your server" meaning, "I didn't read the ticket" is what that means, otherwise, if she would have been smart being she didn't read the ticket, she would have said "It wasn't on the ticket."

See, I treated that waitress that wasn't our waitress that brought us our food just as she treated us, LIKE SHE DIDN'T GIVE A DAMN. She DESERVED ME TELLING HER MEAN ABOUT THE PROBLEMS, because they weren't mistakes, they were *LACKS OF EFFORT* on her part to actually BRING that to my table. I saw the problems with the plate in her hand even.

Don't you get that I want someone that *******CARES******* and ********TRIES************ THEIR BEST?

I know that waitress wasn't getting a tip since it wasn't her table, but it's not MY FAULT that our waitress didn't split the tips with her. Also, she could care about us as HUMAN BEINGS as well as her co-worker's tip. She was only concerned with her tip only, not anyone's feelings or time or the other waitress's tip.

THAT would be my vendetta. Mean, lazy, rude, inconsiderate, uncaring, and selfish servers is my beef with some servers.

My main point was, she admitted she didn't try her best. THAT is what makes her MEAN FIRST by "I DON'T CARE IF I AM BRINGING THE CORRECT ITEMS TO THE TABLE" attitude. Then they want you to care about them by being nice back when they weren't nice first. I don't get that, I really don't?

As far as when your own server brings out your food, that's even more of what I don't get that they know mistakes affect the tip that they make not to try their best?

The reason why I lost it, it showed the waitress could care less as one human being to another. THAT is why. When you be mean to me, WHY shouldn't I get to be mean back at times, huh? It's mean to not care about what you are doing to someone, knowing you could be bringing it out wrong.

lw209 said...

The message u r putting out is basically that every server sucks at their job. Yeah the server who brought u ur food OBVIOUSLY didn't care. But if ur server did care u shouldn't take it out on ur server. Maybe ask for the manager and let them know what happened and let them deal with it. U also make it sound like everything that goes wrong is the servers fault. I can admit I haven't always givin the best of service but it was never because I didn't care. Perfect example... Monday night I was working (and let's be honest Monday's r not the most overwhelming days) and all of our food was coming out at like 20 min or more because for some reason the kitchen just couldn't pull their shit together. At the same time we had run out of silverware at the host stand so instead of being able to spend time at my tables I had to keep running to the back and rolling up silverware so that people could actually eat! AT THE SAME TIME while there r five tables on over 20 min ready to go out can u guess what our brand new manager does? He grabs HIS FOOD and goes to the back and goes on break. I was PISSED! but was any of that my fault? Not at all. And as much as I apologized it definitely reflected in my tips just a little bit. There r also many people who come in (mostly kids) thinking that they don't have to tip us for "doing our job" even if they get outstanding service. So maybe before u point ur mean little finger at all the servers out there u should think about everything that goes on besides what u only see. I completely agree that if something goes wrong the server should apologize (and mean it) , and if they don't care u shouldn't either... But wow I'd like to see a blog where u actually ENJOYED ur service rather than criticize it!

JRW209 said...

So basically I can say when u type things up in your " office" everything should be perfect..grammer should be perfect as well as spelling..well sorry but I very much doubt you type perfect documents and really there is no excuse..and you can say well I use spell check..the funny thing is I've written enough papers to tell you spell check has its errors too. There is no excuse for your errors because that's your job and if you don't do your job right you must be lazy and uncaring and probably don't deserve a portion of your pay check...I'm sorry but if you not willing to go over everyword in that 12000 word document why should your boss be paying you to work every minute your on the clock? Well you could say..I don't type up documents I just review documents or I'm just a receptionist that answers phone calls..well any and all mistakes that you make are inexcusable and you must not care about your job enough to pay attention to all this little *preventable* things you missed ...

That's how you sound..so maybe we should all right a blog about how office e works are lazy and can't get out of their chairs long enough to get anything done because none of them care about their job.

JRW209 said...

And yes I spelled a few things wrong BUT I'm just a stupid, uncaring, lazy server that can't even put in a food order so why wouldst I have the education to know any of that stuff..how did I even get on this page I barely knoww how to read! Lol inconsiderate people * smh*

Springs1 said...

lw209
"The message u r putting out is basically that every server sucks at their job. Yeah the server who brought u ur food OBVIOUSLY didn't care."

The thing is, it just seems so RARE today to find a "CARING" "HARD WORKER" today in the service industry. Most don't care.

"But if ur server did care u shouldn't take it out on ur server."

So I should want the problem to happen again so they don't "LEARN" from it?

A good example where I still took off, but not that much of the norm.

A waiter took me and my husband's appetizer order when greeted along with drinks. Anyway, we ordered entrées after he brought out drinks. Time went by and my husband noticed it was taking kind of longer than it usually did. We asked our waiter about it. Turns out, he admitted he FORGOT to put our order into the computer for the appetizer. This was the most caring server that we have EVER had when it comes to a major mistake like this. He PROFUSELY apologized twice saying he was "SO" sorry. He offered us some chips n' salsa which was a menu item(NOT FREE). I told him, that we'd rather have something off the bill than more food. So he goes to his manager and at first he comes back to say his manager won't comp the appetizer. I told him "Even if it's a soft drink, that's fine." Eventually, our check comes and it's got $5 off. We tip him 16% BEFORE the discounted amount.

There's NO WAY I feel we should tip him 20%.

Here's why:
1. I SAW him HUGGING a lady, so that's PROBABLY WHY this happened in the first place.
2. He will NEVER LEARN from it if he isn't penalized at all.
3. If we were to have him again, there's no way I would want to have this problem.
4. I asked for 3 sides of mayo, the containers weren't filled, so I literally had 2 sides, not 3, so he got that wrong also.

The reason why the tip was around average was that he tried his best to MAKE-UP for the mistake unlike NOBODY seems to do basically today. Most servers I can't even get a "SORRY", much less a "SO SORRY" out of them and they definitely won't offer anything for free while we waited.

To me, he didn't care at first to PLAY like that on the job. You aren't supposed to be hugging. You are supposed to be "SERVING."

So I think he was satisfied with the tip he got considering we waited a half an hour instead of like 15 mins. for the appetizer, which meant our entrées were delayed some as well.

"Maybe ask for the manager and let them know what happened and let them deal with it."

First off, if you let the manager know BEFORE the end of the meal, there's a good chance spit in the food or retaliation can occur. We had once a waitress purposely overcharge my credit card the wrong amount and I KNOW it was on purpose considering also she had stapled the check to the credit card receipt even. The way she acted I know it wasn't a real mistake.

Secondly, some managers don't care.

Thirdly, most importantly, I want MY SERVER to do their JOB. That means *THEY* should talk to the manager and leave us out just like the waiter in the above situation where he left the manager OUT of the situation completely so we could have a nice time. WHO wants to talk to a manager to bring the entire dining experience down, huh?

I usually report it later in general. Not all the time, but most of the time, I wait until I get home or sometimes I will AFTER we have paid already.

Continued next posts:

Springs1 said...

lw209
"U also make it sound like everything that goes wrong is the servers fault."

It's not. Most things ARE though. A lot of servers don't realize or want to admit that they can for example in this blog, notice a wrong price *BEFORE* they hand it to us just as we can and that they can go to the manager to fix it or even take their own money out of their own pocket to fix it even.

"At the same time we had run out of silverware"

If I were you, I would mention this to the MANAGER to BUY MORE SILVERWARE.

I have had this happen before where our waitress once had to wash some for us while waiting 5 mins. to eat a side salad. Needless to say, we have NEVER been back there. That's bad management that they are SO CHEAP ASS they can't buy more than enough utensils for in case of people dropping them or just needing more than normal.

"There r also many people who come in (mostly kids) thinking that they don't have to tip us for "doing our job" even if they get outstanding service."

That's not our fault and it's NOT US BY A LONNNNGGG SHOT. We don't do that.

We tip at times 25%-30% sometimes more when we have outstanding service. If we were cheap, we would tip 15%.

"but was any of that my fault? Not at all."

No. But you have to think if that were YOU, you would be mad as the customer too with when we had side salads we couldn't eat due to no utensils, it made the service suck. Is it fair to you? NO, but it's fair to US.

"But wow I'd like to see a blog where u actually ENJOYED ur service rather than criticize it!"

I can write 1 story or 2 in another post.

Springs1 said...

JRW209
"That's how you sound..so maybe we should all right a blog about how office e works are lazy and can't get out of their chairs long enough to get anything done because none of them care about their job."

You STILL DO NOT GET IT, DO YOU?

I am talking about the servers that DON'T EVEN ********************TRY************! For example, the one I mentioned to lw209 about the waitress that admitted she didn't read the ticket by telling me to my face "I'M NOT YOUR SERVER" in a yelling type of fashion. THOSE are the types I am talking about. NOT the ones that try their best.

Don't you get it's not a "mistake" if you don't give a damn about what you are doing? That waitress didn't make 3 mistakes, she just brought out our 2 plates and didn't give a shit if it was right or wrong. She didn't compare the tickets to the food for any obvious errors. I seriously doubt our server forgot all 3 of those items to put into the computer. Especially I asked for the bacon to be extra, extra crispy even.

It's not something you didn't mean to do if you meant to purposely not try your best by avoiding checking over things, that's on purpose to avoid checking over things for obvious errors.

NOW DO YOU FINALLY GET IT?

If, for example, I would have seen the waitress that I saw not compare the menu to the check, actually go over the check with the menu and THEN handed me a wrong price, it would have been 100% TOTALLY DIFFERENT SEEING HER TAKE SOME **************EFFORT********** AT LEAST INTO FINDING IT, EVEN IF THE SAME RESULT WOULD HAVE HAPPENED WITH OVERCHARGING US A DOLLAR ON AN ITEM.

Another example, a waiter handed my husband off the tray off the tray jack fried shrimp w/fries when he ordered crawfish au gratin w/baked potato. Our waiter had another party's entrées as well as ours on the tray that was on top the tray jack. If I would have seen our waiter actually get his pad of paper out and THEN he still gave my husband fried shrimp with fries, *THEN* I can say that was with some ****EFFORT****, but to not do that knowing I SAAAWWWW he didn't do that when he was handing out the food, so THAT is what I mean by that this wasn't a "MISTAKE", but LAZINESS, BEING UNCARING, and A LACK OF EFFORT.

If he would have read his paper before that I would have seen before grabbing dishes off the tray, he would have made a higher tip and it would have been more caring to see he would have *********TRIED***********.

NOW DO YOU GET IT?

It's not about the mistake, it's WHY did it happen? Was it a REALLL mistake or was it PURE LAZINESS like that waiter that decided to hand out entrées AIMLESSLY rather than making sure which table had which entrée? If it was a real mistake, MUCH MORE FORGIVING IN THE TIP than if I see the person didn't take ONE BIT OF EFFORT. NOW DO YOU GET IT?

Everyone does wish for perfect service, but if it's real mistake, I will be much happier in the service even if the same result happens just because I saw some EFFORT, which means in my eyes they ******CARED******* rather than these UNCARING servers that have done this shit to us like that waiter that handed out entrées aimlessly. He didn't care, did he?

Springs1 said...

JRW209

One more thing. One busy Sunday morning when I worked at the donut shop about 10yrs ago, I wrote down the party of 5 at the booth(we had only 2 booths, the rest the counter and 2-seater tables.) Anyway, I did REREAD the order, but I wrote it down kind of sloppy(MY FAULT), but my point is I WROTE IT DOWN AND REREAD IT. I did BOTH. I forgot a guy's coffee. Probably due to the sloppy writing and overlooked it. SEE that's trying your best.

If I would have not written it down or even if I would have written it down, but didn't bother to REREAD the order, I would have not tried my best so it wouldn't have been a real mistake as it was since I did BOTH of those things.

Now do you get it?

Sometimes if there was one person, I was stupid and young that I didn't write it down. I had at times put in orders wrong or had to ask again what the person said(ME BEING TOO LAZY TO WRITE IT DOWN). The thing is, back then I was hardly EVER a customer since my mom cooked a lot so I didn't know any better. Also, we didn't wear aprons where we could easily have a pocket to put a pad in. So each time I would have to go to get the pad of paper and sometimes I was too lazy to do so.

You may call me a hypocrite, but I wasn't a customer much ever to realize what it was like to be a customer. The thing is, if I had to do it all over again with all my experiences, I would ALWAYS write down EVERY order and of course reread them. I just didn't back then have any experience being a customer to really understand it from a customer's point of view. McDonald's doesn't count since you aren't tipping.

So when I didn't write down a one person's order, I was being too lazy and didn't take any effort into getting it right.

My point is, I am even admitting when I was lazy at one time on a job. I was a hard worker getting a raise within a month and a half of my first job(this was my first job), but I didn't work hard enough with that. I should have, but I can't turn back time. If I would have been a customer a lot and my mom wouldn't have cooked a lot, I would have known what it was like. We ate out, but very RARELY and the boyfriend I had at the time didn't have the money to go out much, only like once in a blue moon.

I am just trying to make you understand that I didn't try my best with that sort of thing(a one person order), so when I messed up, it wasn't a mistake, it was laziness on my part. I am even calling myself lazy in the past tense. How about that?
NOW do you get what I am saying? My dining experiences has changed my attitude of how I would serve people now vs. back then.

JRW209 said...

Well most people that are serving are probably half ur age and haven't had all the experience u have so you making a blog about this is kinda pointless..you complaining about something like this is like complaining about the ocean being to salty..whatever you say is not going to change anything ...ur wasting your time

Springs1 said...

JRW209
"Well most people that are serving are probably half ur age and haven't had all the experience u have"

Maybe, maybe not. I mean, my husband said he went out to eat more than I got to for example. Some families go out to eat often. Not all families just cook. Sure, a lot do, but not all.

I am 34 so if they are let's say 21 or so, not quite half.

I could be 34 and not had eaten out all of that time. Age doesn't mean anything is my point. I had 25 yrs I lived under my parents roof. That's more years than I have eaten out this often since I met my husband in Nov. 2000. I have been doing these blogs or writing on message boards since 2004, which then I was 27, so I was still in my 20's, late 20's, but still had more knowledge than most servers. Do you see where I am coming from?

It depends if you ate out much. If you don't, you won't understand to serve in that manner since you have never experienced some of these issues over and over such as the wrong prices or if you just don't care about your money then you won't know if you are overcharged even.

For example, I would rather be served by Joe Schmoe for example that has eaten out most of his life and is only 21yrs old, no serving experience than Jane Doe server that is 30yrs old serving at least 6 months even, never eats out, and hardly ever ate out ever growing up even.

Someone that can understand, would help.

A good example, during the first few months working at the donut shop, I am ashamed to say I ignored a lady that claimed she had a cold croissant. I thought she was lying. I wasn't a customer to understand how it felt to get cold food when I honesty NEVER at the time had cold food, even I don't even think at a fast food restaurant even since I hardly ever ate out even.

Do you understand?

So age really doesn't matter. It's all about if the problems have happened to *YOU* personally, that if you are a caring person of course, you would do everything to not let the problem come to the customer's table that *YOU* personally experienced. That's how I feel about wrong prices. When it keeps happening, knowing the servers aren't trying, it just seems so uncaring as if they don't care. The thing is, it's not that maybe they don't care, it's that they have no clue of HOW it feels to be overcharged since maybe they don't pay their own bills or they don't read over bills to see if they are charged correctly.

When it happens to you, you feel VERY DIFFERENT.

JRW209 said...

i had wrote a LONG response but it got erased....basically ive been lucky enough to not have horrible service...honestly my whole life i havent complained once about anything in a restaurant...its called patience and i think most people dont have it nowadays ... theres a difference in looking for problems and having problems and i would say 90 percent of the problem ur a looker...its not a bad thing thats just ur thing..the problem is you will NEVER be happy in a restaurant...ever..and your gunna say not true ive had plenty of good experiances but the fact is in the back of ur mind ur always going to think ur getting ripped off one way or another...but what if they forget to put something on the bill..do u have the morals to say something? im guessing no. you would rather rip off a business for a free drink then have the guts to say something and pay for it...now there is a differnce between forgetting to put something on the bill and your server hooking you up..i doubt you get much of the latter..actually it comes down to this...your probably just as selfish as you think the wait staff is...and thats sad because basically that makes this whole blog pointless..

JRW209 said...

just in case you no loner look at other blogs...also after reading other comments on here i would like to say...WE HAVE TO>>>STOP COMPLAINING ABOUT US DOING OUR JOB<<<<< if we said appetizer everytime we walked up to a table it wouldnt generate much buzz but if we say cheesy mozzerella sticks, sounds more appealing huh? if you dont agree your just trying to stay on ur arguement..for example if i said would you like a tripple choclate meltdown instead of would you like a dessert i would probably get more sales...it has to do with the human mind...its not a by accident that they do it that way...there is a method to everything you see in a restuarant...same with a grocery store..you notice milk is always on the back wall of the store? wouldnt it be more convienent for it to be up front because it a popular item? no they put it in the back because they want you to have to walk through the store and see all their items they want you to buy more stuff..its a business ..just like a restuarant is a business...so pleas have a valid argument for this pleaaasssee

Springs1 said...

JRW209
"i had wrote a LONG response but it got erased.."

That's why you do it in MSWord. If I do it in the comment box, usually I select it control "C" or select it with the mouse and right click COPY. This way, if the page doesn't go through, it's at least copied.

Also, did you know you can undo with Control "z"? A number of times I lost postings and when I found out about that, it saved a lot of times when I didn't do my post in MSWord.

"i would say 90 percent of the problem ur a looker.."

I don't look, it comes to me.

"the problem is you will NEVER be happy in a restaurant...ever..and your gunna say not true ive had plenty of good experiances but the fact is in the back of ur mind ur always going to think ur getting ripped off one way or another."

That's just not true at ALL. There have been MANY WONDERFUL experiences. It is more rarer than commonplace though just due to servers that are lazy and just don't care.

".but what if they forget to put something on the bill..do u have the morals to say something? im guessing no."

I don't say anything. I pay MORE in the tip. If I were to say something and they decided to get it fixed, I should be OWED a comp for taking up my time just as if there were an overcharge. It takes time to fix no matter if it's a $5 overcharge or a $5 undercharge. In other words, the tip will be a big fat zero if they did that to us, to *PUNISH* OUR ********TIME********* that we are supposed to have fun and we have to deal with that shit, FUCK THAT!!

Many people feel the same. A former co-worker said she'd just leave more money instead of bringing it up. Another co-worker told me his wife's entrée wasn't on the bill and instead of just telling the waitress, he told me that he said "You can either get it fixed or get a higher tip." Guess which one the waitress did? The higher tip, DUHH!!

NO ONE GOES OUT TO EAT THE HAVE FUCKING HASSLES!! Getting a check fixed is DELAYING people from leaving and holding them hostage so they can't go on with their day or night or if they aren't ready to leave, that they have to deal with that instead of having fun.

"you would rather rip off a business for a free drink then have the guts to say something and pay for it...""

It's not *US* ripping off a business, it's the ******SERVER******** UNDER-RINGING the items IDIOT!! They are in charge of ringing it up correctly. It's not us to have to speak up, it's THEM that has to do it right.

So it's the *****SERVER****** who is ripping of the restaurant.

In the donut shop I worked for, if our register was short over $2 or $3(can't remember which one), they took it out of OUR CHECK.

If we had to do that, so should servers. It's only fair since I had to.

It is not our duty to tell the server or bartender they didn't ring something up correctly whether it is right or wrong. Do they tell us when they overcharge us? Sometimes servers do it on purpose even.

They shouldn't be punishing our time. If something is shown that wasn't rung up, the server should say "don't worry about it."

Also, what good does it do if the server doesn't EVER remember they didn't ring anything up or any other co-worker? No one knows then IDIOT. It's best to just give more money and let the server decide to ring it up correctly.

We have enough with overcharges, WHY inconvenience us over more charges that aren't correct when it wouldn't benefit our TIME nor the server's money?

Do you think people are going to be more generous if their time is altered, huh?

Most people hate waiting in lines for example. I had 4 people over the years have the GALL to ask if they could get in front of me. NO ONE wants to wait for things, NO ONE!! I would and NEVER have asked someone such a rude and selfish thing. I wait my turn just like everyone else has to.

Continued next posts:

Springs1 said...

JRW209
"now there is a differnce between forgetting to put something on the bill and your server hooking you up..i doubt you get much of the latter"

There's no difference. The check will get a bigger tip either way from us(UNLESS the service was so terrible that they deserve to have nothing or a very bad tip). 99% of the time though, we hook them up. For example, a bartender/waitress that does both, well she hooked us up on a beer from my husband(a big one, not just 12 oz), so we gave her $5. They hook us up, we hook them up. She told us "Don't worry about it", so she purposely was giving it to us for free.

"your probably just as selfish as you think the wait staff is."

No, as I said above, we hook them up if we are hooked up, unless the service is terrible and that's usually not the case if they are purposely hooking us up. The only times that we didn't give more is the times where it probably wasn't on purpose to give something for free when the service was horrible.

So NO, I am not selfish. I have given 2 of our best servers $20 for Christmas not counting the tip of 25% or more to them.

So you are FARRRR AWAYY from that being true that I am selfish. I am not.

Continued next posts:

Springs1 said...

JRW209
"if we said appetizer everytime we walked up to a table it wouldnt generate much buzz but if we say cheesy mozzerella sticks, sounds more appealing huh? if you dont agree your just trying to stay on ur arguement..for example if i said would you like a tripple choclate meltdown instead of would you like a dessert i would probably get more sales..."

You don't seem to get what bothers me, do you?

You come to the table to say "Would you like start out with Southwestern eggrolls?" That's fine, I understand that.

What bothers me is let's say you just ask if I want an appetizer, so I say "I would like the mozzarella sticks." Then you tell me, "Would you like the triple dipper for $2 more" for example.

THAT shit I hate.

This is happened in some scenarios that was very few times this has happened over the years.

One time we were greeted and were asked "Would you like to start off with something to drink?" I told her I wanted an "El Guapo margarita on the rocks with salt." That was one of the margaritas on their menu. Instead of GREETING me with "Would you like to start off with a top shelf margarita", she didn't. So she asks me instead of just taking down my order like 99% of the rest of the normal server do, even at this restaurant that we have been going to since early 2005(this was probably late 2006 or 2007), so we had many servers that never did that nor still don't do that to the current day that we do still frequent this restaurant around once every month or 2. Anyway, she goes to say "WOULD YOU LIKE THE TOP SHELF MARGARITA FOR A DOLLAR MORE."

First off, their top shelf is frozen. Second off, the margarita I ordered was an ORANGE flavored, the top shelf wasn't. The entire point is the entire product was completely different she was CHANGING my order completely.

To be nice, I just said I'd rather the El Guapo, but I really wanted to tell her "DID YOU FUCKING ASS LISTEN TO ME?" Seriously, ALL the other servers do it when GREETED, NOT AFTER asking what you wanted. What was the fucking point of asking me if you didn't give a flying fuck about what I wanted?

Do all upselling **********BEFORE******* hand, unless it is something to ADD to the item and then that's when the server may say "Would you like to add guacamole and sour cream" for example.

I am talking about that mostly all servers didn't try to CHANGE my order entirely to a TOTALLY DIFFERENT ITEM.

I mean if I order a big mac at McDonald's, I don't expect them to ask me if I want a quarter pounder just because both are burgers. NOW do you get it?

The waitress would have been fine if she would have just said "Would you both like to start off with a top shelf margarita", for example.

THAT I would have been completely fine with. It's once she asked, I said and then try to fucking change my mind.

That's just like a couple of servers we had over the years that once we said we didn't want dessert, they kept on asking. I mean, respect what the customer says.

Another example would be if I would say I wanted a brownie and you told me "would you like the cheesecake." Do you see how that could be annoying at all?

Springs1 said...

JRW209
".but what if they forget to put something on the bill..do u have the morals to say something? im guessing no."

Some other points:

You just don't realize HOW MANY TIMES the SOFT DRINKS ARE NOT ON OUR CHECK ON PURPOSE.

That really means that the co-workers they are tipping out, they are ripping out of their co-worker's sales so there's not as much tip out money at the end. Do you realize that? For example, food sales let's say are $2,000 in one shift, but if the cokes that weren't rung up were added there may be 2,020 of sales. That means the percentage tip outs would be more money for the co-workers. That's stealing from co-worker's, do you realize that, huh?

What about our time? You say morals, but what about our morals? Don't you think it's the "RIGHT" thing to do if you make someone be held hostage to get a mistake YOU made fixed, you OWE THEM, NOT the other way around? The right thing to do would be let's say I tell our server a bar drink isn't on there of $6, she goes to ring it up, but asks her manager to at least take off a coke for our inconvenience. THAT is when she'd get around 12% or so depending on the rest of the service of course.

A server will morals and common decency would just tell us not to worry about it and pay for it herself instead of making the customers be inconvenienced.If she would have done that, she would have gotten 30% tip if nothing else went wrong.

See, you don't inconvenience us for YOUR FUCK UPS. If you fuck up, that's on YOU, NOT US!! We have enough with fuck ups on our check that are not in our favor. When it's in our favor, I could care less since no server has EVER offered a comp even when we were overcharged. ONLY a manager ONCE comped something for a 30 cent overcharge of all things.

Most servers don't even apologize when overcharges happen even. When they would undercharge us, do you think they'd apologize? They probably would just thank us, but they wouldn't probably also apologize for our longer wait to leave nor would give us anything to compensate our time even. We aren't there to be your baby-sitters. If you fuck up the bill, just as I had to do, YOU PAY IT OUT OF YOUR OWN MONEY AS I HAD TO DO. I had $24 and something cents short once, another time $80(I think a co-worker stole some since that co-worker that worked after me had gone to jail for writing bad checks, so it's very possible she stole it since she knew my register was $100 short, but with both register's combined, it was $80. If I had to do it, so should everyone else. As I said before, who KNOWS if you'd even realize the thing wasn't rung up. Seriously.

"now there is a differnce between forgetting to put something on the bill and your server hooking you up..i doubt you get much of the latter" "you would rather rip off a business for a free drink then have the guts to say something and pay for it..."

Another thing on this, the servers that are giving away things, GUESS WHAT? They don't have morals. THEY ARE RIPPING OFF THE RESTAURANT.

In other words, unless the server gets the manager's permission to comp something, if they just give things away, that's *THEM* STEALING IT UNLESS THEY ACTUALLY PAY FOR IT OUT OF THEIR OWN POCKET, which is NOT HIGHLY LIKELY AND YOU KNOW IT!!

Who are the thieves here? It's the server's hooking us up. We may give them more money, but that's not going to necessarily pay for the item and most likely they aren't going to just ring it up.

For example, we had a dessert not rung up one time we had pretty good service at a mexican restaurant. We certainly didn't pay for the entire dessert in the extra we gave in the tip($2-$3). It wasn't probably done on purpose, but they can have zero or worry about it themselves if they even remember it. Some servers may not even realize they didn't ring something up even.

JRW209 said...

My point has just been made..everything u have said has validated that you are selfish..u are just part of mass America that could give a crap less about anyone but your own needs..oh and when you have a heart attack in 30 years from all the fat, high fructose corn syrup and other junk you are eating, not saying your fat but you can still have a heart attack skinny..I wont say I told ya so...restaurant food is far from Good for you.. oh and learn howw to argue with out calling someone an idiot or cussing.have some class.

Springs1 said...

JRW209
"My point has just been made..everything u have said has validated that you are selfish..u are just part of mass America that could give a crap less about anyone but your own needs."

HOW, when I have PROVEN I have given $20 EXTRA DOLLARS to 2 of my favorite servers as well as 25%-30% and more MANY OF TIMES, HTF is that "SELFISH", HUH?

NO, it has ZERO to do with money, it has to with the ***DINING EXPERIENCE***!

HOW do you control behavior as PAVLOV did with the dog? Just as when you put someone in jail, most people ***********LEARN********* NOT THE DO THAT BEHAVIOR AGAIN, otherwise, negative stuff will come in their future.

Money is how you control the server, otherwise, HOW will you IMPROVE YOUR SERVICE, HUH? The server would have ZERO reason if they got paid well no matter HOW they treated you, they'd just take advantage of you instead of doing their best.

It's truly not about control. It's all about being treated the way you'd like to be treated. How can you expect someone to care about you if you don't care about them, huh?

I haven't, if anything, when servers that overcharged us CENTS, not even dollars even could have taken some money out of their OWN pocket(which there were a number of times it was under 10 cents even) to show they weren't selfish, then in turn, we would have showed her appreciation back, but instead, servers are being selfish first. Don't you see that or what?

SERVERS ARE AT OUR MERCY IF THEY WANT OUR MONEY!! That's why the tip is at the end and not at the beginning of the service. If it was at the beginning, they'd have no real reason to give a shit about anything or anyone else, now would they?

HOW are we selfish if WE TIP WELL BEYOND 20% when we have good service when some people don't even tip 15% even, huh? I call that NOT SELFISH.

Selfish is when we went out with some friends of mine and 15% is all they tip and they only got a snack, which 15% was $2.88, the husband was so cheap ass, he didn't even round it to $3. NOW THAT IS FUCKING ASS CHEAP!! You don't agree?

WE AREN'T SELFISH, THEY ARE!! People like that or people that tip 10% or stiff their server when they do get good service. THAT'S the selfish people.

We wouldn't tip anything or very little if we were selfish. Think about it...

NOTHING that I have said has made me selfish. It has ALL to do with TIME that if I have a problem with my check WHY should MY DINING EXPERIENCE BE ALTERED just because the server fucked up my bill in my favor? That has NOTHING to do with MONEY. It has to do with TIME. I don't go out to eat to have that crap or if I am ready to leave, to be held hostage. I also feel if they leave off let's say a dessert, they should be giving me a coke for free for my inconvenience to show that they are sorry and are not selfish themselves with their money. It has to do with being nice and treating others as if that happened to you.

NOBODY wants to sit and wait to get their check fixed even if it's an overcharge. Some people will not decide to get even $2 back. They might decide to take it out of the tip and just not have the HASSLE of the crap. That way, it's not an overcharge to them if they take $2 out of the tip they were going to give. It makes it more convenient for them.

NOBODY goes out to eat to have things go wrong. I hate even going to the store when I have a wrong price and they tell you to go to customer service so you can wait in another line for 30 cents or whatever. Yeah, that's really worth my time, right?

Continued next posts:

Springs1 said...

JRW209
It's not our job to correct our servers on ANYTHING. We don't have jobs there and we aren't getting paid, we are the ones PAYING, so we get to relax. We don't have to bring up any discrepancies whether in our favor or not in our favor. It's our time and our dining experience we are paying for, so WE get to decide if it's worth our time and effort to say something or not. If I would say something and the server would fix it, they should A. Say they are so sorry B. Give a small comp like a coke off the bill or if one is not rung up, a couple of dollars at least off the bill.

To not do that would show how selfish THEY ARE!!

I wait for it, but it's not going to make me happy.

Also, do you tell store clerks when an item is LESS rung up than it is one the shelf? I bet you don't, do you? They wouldn't fix it anyways most likely. I bet SOMETIME in your life that has happened to you. I know it's happened many of times to me at the mall and at stores like Walmart. If you don't correct them, you are a hypocrite for telling me shit. You have no right.

"oh and when you have a heart attack in 30 years from all the fat, high fructose corn syrup and other junk you are eating, not saying your fat but you can still have a heart attack skinny.."

Most people do something that's not good for them. Do you smoke or drink? I don't smoke, so if you do, that's a heart attack waiting to happen right there. My dentists had a heart attack at 35(I am 34yrs old) and even had a second incident, which he has had stents already in his late 30's FROM SMOKING MOSTLY.

My point is, if you do anything that's not good for you, you have NO RIGHT to tell me anything. That would make you a hypocrite and time for you to look at yourself in the mirror before judging others.

What is the point of life if you can't enjoy it? I'd rather not live to be 90yrs old if I couldn't eat what I wanted and I was all alone then(by then my husband would probably be gone if I was still here). Think about it. I'd rather die than live to see that age in all honesty. Heart disease runs in my family even. I know it's not good for me, but it's not a death sentence. Some people in my family had heart attacks and they are doing fine. They didn't die. Not everyone that has a heart attack dies.

I also don't eat that stuff during the work week m-f, so it's not like I am doing this all the time.

JRW209 said...

Its ur attitude about the whole process that pisses people off..you come on here and other peoples blogs saying servers do this and servers dont do that ...90 percent of your blogs are about servers..its like your obsessed..maybe if u contributed a blog about a great experiance..maybe we wouldnt be so defensive about our jobs..most of us dont want to make that our permanent job because most people dont want to be treated like crap so they can make some money...really sometimes it doesnt matter how much you leave because when you do leave it makes our day much better..some people just cant handle waiting for something when i have 6 other tables andthe bartender is on break so i have to go pour beers ANND wait tables..and a group of ten walks in and wants beer NOW...that shit pisses me off..i dont deserve to be treated like a slave and niether does anyone else...but most people are impatient..trust me if we could give excellent service to everybody we would be glad too..not everybody can handle a serving job..everyone should have to wait tables for one year of their lives..really and then no one would treat anyone like crap..because then they will know what will deal with...and you working at a donut shop doesnt count by the way..thats like saying "hey i worked at subway" not quite service industry..closer to fast food...after u give them their food thats it..u dont refill their drinks or get them extra napkins...u get them their jelly donut that they can stuff in their face and clog their arteries..not the same so please dont try and compare...when u didnt wanna give the lady a warm crossiant..that was lazy..when i forgot to get you your third or fourth ranch ..its probably because i was busy with a table full of highschool kids, two tables with multiple babies crying, and an old couple that can barely hold their cup of coffee but somehow end up drinking a cup a minute and want fresh HOT coffee everytime they walk by..and your gunna say "well thats your job" ..well yes it is ..it is my job..my job isnt to be superman ..and most tables expect superb service because they think i am there solely for them and they are my only focus...have you ever went home and and had nightmares about your office work...if you have its probably about the copier jamming or a fax not going through...we have nightmares about never catching up..endless people coming in and we cant get an order in because we can even get drinks out to tables...its a feeling of constantly being rushed to get something done and you cant..you wake up thinking that you are still at work..what im saying is that u people do this to us..and its not right

Springs1 said...

JRW209
"its like your obsessed."

I know I am. I am obsessed with wanting things to go as perfectly as they possibly can go and if they don't, it's truly because the server was trying their best, but I find a good 80% of servers as well as bartenders in general are too lazy and uncaring to try their best. One of the bartenders that overcharged me a dollar on a price claimed "We don't have time", when she had LOTS OF TIME to chit chat with me. You have time if you want to MAKE THE TIME AND IF YOU ********CARED******* about another person's money as well as their dining experience.

I tired of the crap you get when servers are lazy such as auctioning off food when you were the server or if you aren't the server, that you didn't look what table you weren't bringing it to on purpose as to be lazy, not because it was by accident that you had gone to the wrong table.

I am tired of the condiments issue that servers don't feel condiments are important, but then they want you to think their money is important.

I am tired of just crappy service in general.

I LOVE when I have good service. I make sure we well over tip, because it's just so hard to find good service today.

"maybe if u contributed a blog about a great experiance..maybe we wouldnt be so defensive about our jobs."

A good experience:

We had a good, caring waitress we tipped 30%. It was around afternoon time maybe 3p.m. or so. The waitress was very nice. I had asked her if she could bring the condiments ahead of time and she said she didn't mind. She did as I asked. She asked if I wanted my bbq sauce warmed, which some servers would be too lazy to give a care. She was attentive, not too attentive. When we asked for a dessert and the check, she got us our check BEFORE the dessert came. That to me was very good service, because since we asked for the check, that should be common sense, DUH we want to leave right after and not be held hostage. She rung after she brought out dessert to where we didn't have to wait for her to ring it up. EVERYTHING went perfectly. Our orders were 100% correct, EVERYTHING went as it should. 30% her tip was.

That's just one example where we had perfect service. There are many others as well of course, but they are rarer than commonplace.

"and a group of ten walks in and wants beer NOW...that shit pisses me off.."

Well, if that were *YOU*, HOW you'd feel waiting let's say 20 minutes for a beer just because a group of 10 walked in, huh? Sure you can be understanding, but until a certain point and then it does get annoying to wait a long time.

That group of 10 should wait their turn if the beer is ready before you greet them and do just a mini-greet of "I'll be right with you all."

If you did greet the party of 10 and no one ran the beer for you, after taking their order, you should get the beer IMMEDIATELY BEFORE doing ANYTHING ELSE(unless of course you are called over to another table, which then you would still do things in the order in which they were asked for.)

Continued next posts:

Springs1 said...

JRW209 - Continued:
".but most people are impatient.."

I know, over the years I have had 4 people asked if they could get in front of me in line at Walmart as if they were the ONLY people in this world that their time was only important not anyone else's time.

I am impatient just as anyone else. The thing is, I expect for my server to do things in order as much as they possible can. A good example, we had a waiter that when we asked for our check(the computer terminal was empty right behind us even) and even one that isn't too far from that one, our waiter had gone to ask another table if they needed anything, apparently they needed a box, he actually had the MFUCKING GALL to hand get their box and hand it to them BEFORE going to get our check. That is just SOOOO MORALLY WRONG. We waited 4 MINUTES to get our check all because he wanted to let them CUT in front of OUR TURN.

THAT SHIT PISSES ME THE FUCK OFF when you get something, you should go in order to be FAIR as if it were a line. It's not fair and it's to the server's advantage to get our check so he can make more money once we leave. I mean seriously.

If I would have been the server, I would give the check first, gone to see what the customer's wanted, which was a box, gone back to the table to see if the customers were ready to pay, if they were ring them up BEFORE getting the box considering "THE CHECK" IS part of the same tasks which is ringing it up as well. THEN I would have gotten the box. I would have done the MORALLY "RIGHT" thing.

WHY do servers do this shit? It's not like this table was along the way even, it was WAYYY further away.

Yes, his tip got hit for being unfair. You want a good tip, be fair. I shouldn't be waiting 4 minutes for my check over a box that was asked for AFTER I asked for our check. That's just not fair or right.

If we were the ones that asked for a box, I would have truthfully wanted the people that asked for their check first to have gotten their stuff first, because when it's our turn, I don't want to be dissed.

"you working at a donut shop doesnt count by the way..thats like saying "hey i worked at subway" not quite service industry..closer to fast food...after u give them their food thats it..u dont refill their drinks or get them extra napkins.."

Sorry, this isn't true at ALL. I refilled MANY people's drinks, especially THE COFFEE DRINKERS. You have NO CLUE OF WTF YOU ARE TALKING ABOUT. I REFILLED MANY, MANY, MANY drinks.

Also, it's not like subway. I actually took people's orders at the counter that were dining inside, at the 2 booths we had, and at some 2-seater tables we had.

I didn't say it was like serving, but it's NOT at ALL like Subway. Subway you don't bring food to the customers, WE DID!!

We offered refills and to the ones that wanted to pay at the table we did just like a server would.

I NEVER SAID IT WAS JUST LIKE SERVING!! It wasn't, but it was MORE like serving than Subway. I had a pad and pen that when there was a large group, I would write down all the things and then go bring it to them. I had MANY refills. You are stupid if you think that a donut shop/diner doesn't have refills. We were more similar to a diner I find than just a donut shop.

Also, we sold WAYYY more than just donuts. We served regular sized burgers, kastle type burgers, chicken tenders, chicken sandwiches, pork chop sandwiches, bbq beef sandwiches, eggs, biscuits, croissants(that had sausage, bacon, or ham), gravy biscuits, we had to make iced tea and lemonade during summer months, etc.

So we DID serve people unlike Subway that makes your sandwich, rings you up, and hands it to you while you are still STANDING.

We did do to-go, but so does all the other restaurants like Chili's, Applebee's, Outback, etc.

Springs1 said...

JRW209 -Continued:
".when u didnt wanna give the lady a warm crossiant..that was lazy."

NO, it was ALL about that I thought she was LYING, like people that complain to get something for free. It had ZERO to do with laziness. I got a raise from $5.15 to $5.50 in a MONTH AND HALF of working there, which this was my first job even. I wasn't lazy. It had ZERO do with just not feeling like it. I just didn't believe her, that's what it was, because see, I never had that happen to me at that time, so I never knew what it was like.

"can barely hold their cup of coffee but somehow end up drinking a cup a minute and want fresh HOT coffee everytime they walk by.."

Don't you think I got these cheap ass coffee drinkers LOTS of refills at the donut shop? You don't know what kind of place I worked at. It was more than just selling donuts.

"when i forgot to get you your third or fourth ranch"

No, it was probably because you didn't write my order down or didn't go back to REREAD IT, in all honesty. Also, it's also because you didn't try to bring it out ahead of time. You know that little thing about going in ORDER IN WHICH REQUEST CAME IN, so even if the next table asked for 4 refills and I asked for my ranches, you should be getting my ranches first since I asked for them FIRST. Now if the people asked for their refills first, go get their refills first and ignore the ranch requests until you give them their refills. Get what I am saying? GO IN ORDER IN WHICH REQUESTS CAME IN AND YOU SHOULDN'T FORGET THINGS, because you would have hopefully WRITTEN ALL instructions down of what to do next.

"endless people coming in and we cant get an order in because we can even get drinks out to tables...its a feeling of constantly being rushed to get something done and you cant.."

I understand that feeling of being overwhelmed. I had it at times at the donut shop, just not as often as servers do. There's times where you don't have much time to go to the bathroom even.

JRW209 said...

Ahhh donut shops here in good ole California only sell donuts..they dont serve you Sooooo..calm down..here they are more like subway..and you don't read anything right apparently ..the group of ten came in and wanted their drinks before anyone else could get service..more than half the time people dnt ask for their ranch rightvaway and yes FOUR ranches is alot ..and don't compare servers to Pavlov dogs..that's rediculous..I get what ur trying to say but its degrading..and maybe learn to read a little better

Springs1 said...

JRW209
"you don't read anything right apparently ..the group of ten came in and wanted their drinks before anyone else could get service."

This is what you said below, which I didn't get that from reading it before.

"some people just cant handle waiting for something when i have 6 other tables and the bartender is on break so i have to go pour beers ANND wait tables..and a group of ten walks in and wants beer NOW...that shit pisses me off."

Well, technically, the BARTENDER was supposed to pour those beers. Even if the bartender is on a break, that's not your job to do that. While, YES, it was NICE of you to do so to not make people wait longer since they were first, but, you made the job that you were supposed to be doing go slower due to trying to do 2 jobs at once.

Why didn't you ask the MANAGER for help, huh? Seriously, you don't get your manager to help out when someone is on a break or goes to the bathroom?

Of course they want their beers now, if you greeted them well OF COURSE they EXPECT them to be NEXT in line per say. It's kind of like when a server is double sat for example with a party of 2 and a party of 4. Let's say the party of 2 got seated first, well of course they feel they shouldn't have to wait for you to not only take their drink/appetizer orders, but also actually fix 4 other soft drinks, water, and/or tea.

Well, if you didn't do a mini-greet and actually greeted them fully, WHAT DO YOU EXPECT? When you get fully greeted, you EXPECT to get YOUR FULL TURN. Think about it. I feel if you came to my table, you are READY FOR ME to place an order for something, which means it's MY TURN, not someone else's.

I would not have poured the beers. My other table's besides that party of 10 would have suffered with refills or the check or other requests that ARE my job vs. something that is not my job, which is to pour beers.

If you just had to get bottled beers, it wouldn't be so bad, but waiting for the foam to go down is time consuming.

I understand you were trying to go in order, but, that wasn't your job to do this. You should have honestly ASKED A MANAGER FOR HELP.

"more than half the time people dnt ask for their ranch rightvaway"

WHY don't you ASK FOR them when they order such as if I were a server, I'd ask "Do you all need any condiments with your orders such as mayo, mustard, ranch, tartar sauce, bbq sauce, etc.?

YOU can be the person to ask, you know, don't depend on the customers all the time.

I still hold the server responsible for that if they complain that they have other trips, well, you could have asked too, not just the customer.

"yes FOUR ranches is alot .."

YOU SOUND SO LAZY ASS, IT'S HILARIOUS!!

NO, it's not. It's like having a party of 4 with ONE ranch a piece. HOW is that "A LOT", HUH?

Talk about lazy you sound saying that. It's only four. I feel if I ask for 8 or 10 condiments altogether combining appetizer, entrée, and possible side salad, then YES, THAT would be a lot for only a party of 2. FOUR is not a lot, that's hardly any for a party of 2, that's just like having 2 sides of ranch for each person, BIG DEAL.

Seriously, your opinion is warped by your lack of wanting to do the MOST WORK for your money to EARN your pay. HOW lazy can you get saying 4 sides of ranch is a lot for a party of 2. It's not.

Continued next posts:

Springs1 said...

JRW209
"don't compare servers to Pavlov dogs..that's rediculous."

NO, it's NOT. It's just like putting people in jail or giving them a ticket. You learn from a behavior that is being done. If you slap yourself in the face, does it hurt? If you continue, does it hurt? WHY keep doing it if it hurts? UNDERSTAND?

If you get bad tips because you aren't checking over the food, well GEE, if I couldn't pay my bills, I'd think twice before being too lazy to check over the food for any obvious errors.

Get what I am saying? It's not ridiculous. It's called POSITIVE AND NEGATIVE REINFORCEMENT. WHY you think children are punished whether in a corner or taking away privileges or whipped? You LEARN to not do that bad behavior again.

http://www.psychology.uiowa.edu/faculty/wasserman/glossary/reinforcement.html

It WORKS!! If everyone would tip the way we tip, bad service would hardly ever happen, because they wouldn't make much money OR they would quit because they would be too lazy to do the job properly, but not everyone does. Some are too cheap to tip well or at all and others tip no matter what.

I had a waiter that is manager now that didn't do so well once, so we dropped the tip from 25% to 14%, Instantly we got back to 25% tip next time around. You see, you have to put your foot down in order for them to learn, otherwise, people will take advantage of your kindness and think they can ride all over you.

IT WORKS!! It's not RIDICULOUS!!

JRW209 said...

its not lazy...why do u need 4 ranches 4 yourself ..thats gross and when i say after i take the order...is there anything else i can get you..thats a que to say oh can i get ranch with that or whatever..i dont have the time to ask each table if they need condiments and then bring them out beforehand..if you need it ask for it before hand...if they order a burger ill bring out ketchup mustard and mayo but if u need ranch tell me! i am not a mind reader..i dont know how it is in ur state but we are a lil more fast pace here we are a red neck establishment that only has 10 tables in the whole place and 4 are filled..i can have up to 15 tables at one time. now if you think u can handle that pleassse come out and try it out lol i dont have time to be lazy sorry got alot of things to do in a shift dont have time to stop..have to be moving all the time..and we arent dogs or childrenyour not teaching anyone anything you are just pissing people off ..your reward theory doesnt work because we get like 30 other tables other than yours..so please tell me how you are helping anyone...

JRW209 said...

correction
* we are NOT a red neck establishment.

Springs1 said...

JRW209
"its not lazy."

It is, you say it's a lot, WHY do you care HOW MANY? Obviously, if it affects you in some manner you care, otherwise, WHY would this bug you any?

".thats gross"

I think ketchup is gross. In other words, that's your taste, I have mine.

I think it's DELICIOUS!

Why should your opinion matter if it's gross or not to you? You aren't eating it, so just get what the customer says and STFU! Your opinion about if something is gross or not is not relevant to the service.

Raw oysters are gross, but lots of people eat them like my husband. He likes them. I think they look gross and smell gross, but does that mean that if I were a server, I would complain about serving them?

HELL NO!!

Why does it matter if it's gross? If that's what the customer wants and they are willing to *PAY* you, WHO THE FUCK CARES if YOU think it's gross or not? Just STFU and take the customer's order. No opinions should be given unless wanted by the customer, good or bad. I don't need to know the dessert I am ordering is your favorite, just take my order. That is what you are there for.

I just don't get why you care if it's a lot or not to YOU?

"i dont have the time to ask each table if they need condiments and then bring them out beforehand.."

You have time if you DECIDE to make that time. You made time to pour beers that wasn't your job, remember?

WHY not do YOUR JOB?

You have time if you decide to, because a lot of times, the servers have to go back to get the condiments that were forgotten anyways, so most of the time it is an extra trip.

You can if you decide to. Whoever is first is first, second is second and so on. If you can't handle that many tables, you need to tell the hostess or host you are in the weeds not to seat anyone else in your section. I saw a waiter do that before at Hard Rock Cafe.

If you have time to ask how they are doing today or any PERSONAL issues of any sort, you HAVE TIME. I have servers servers that chit chat with us even during busy times even. If they have time to do that, they have time to ask about any condiments and bring them out ahead of time if the customer is ok with that.

Also, if the server has time to doodle on the check or write "Thank you" with their name, they have time.

You just don't want to do the WORK, that's what that's about. You have the time if you want to MAKE the time, it's up to YOU.

NO ONE TASKS IS MORE IMPORTANT THAN ANY OTHER!!

"but if u need ranch tell me! i am not a mind reader.."

While you aren't a mind reader, WHY is it that servers try to read minds like bringing the check assuming the customer is ready for it when they aren't or bringing refills without asking or bringing water with lemon or a glass of water with no lemon without asking?

Obviously, you servers like to TRY to read minds.

While I agree customers should TELL you, just as some people EXPECT water or EXPECT a refill without asking for it, they EXPECT you to ask at the very least.

I expect my server to offer refills rather than me be the person to always ask for refills just as most people do. I don't feel they will read my mind, but they can notice if my glass is empty I may want some more or in this case, if someone orders a sandwich or burger, GEE, they might want the fixings that go with it in terms of condiments like mayo, mustard, etc. Kind of like why most restaurants have ketchup bottles at the table.

Continued next posts:

Springs1 said...

JRW209
"..i can have up to 15 tables at one time. now if you think u can handle that pleassse come out and try it out"

I didn't say it wouldn't be hard. All I am saying is why not try to give the BEST possible service to EVERYONE by being PROACTIVE by trying to think ahead of time by asking and getting what they need? If you can't handle it correctly, you need to not have 15 tables. WHY serve 15 tables if you can't give the proper service to ALL?

"we arent dogs or childrenyour not teaching anyone anything you are just pissing people off ..your reward theory doesnt work because we get like 30 other tables other than yours..so please tell me how you are helping anyone..."

You just said 15 tables, now your are saying twice that many, which is it?

If you can't handle that many tables, you shouldn't serve them. Obviously, you can't handle them that you are saying you don't have time to serve them PROPERLY. You don't see that?

Also, it's not busy like that every hour, every day. I mean when I go at most restaurants at 11a.m., hardly anyone is in the place, especially during the work week.

You act like it's like this every hour, when that's just simply not true. Sometimes it is slow.

My reward theory would work I said IF PEOPLE WOULD TIP LIKE US!! You wouldn't be able to pay your bills with STIFFS AND 10% tips when you'd have to tip our your support staff members IDIOT!!

If you let's say put in my order wrong, bring out wrong items, forget things, etc., then I tip you 20%, will you LEARN from that? HELL NO!! You'd see us again and not check anything. YOU KNOW THAT IS THE GOD'S TRUTH!! Can't you just admit it?

“so please tell me how you are helping anyone...”

By you trying your best at EVERY TABLE instead of taking that many tables. I am helping by promoting how to be a GOOD SERVER. What you are in charge of getting right to the customer’s table. WHY are we paying our server if they are going to not care about doing a good job, huh?

I am helping by first off, I got 3 servers fired, so YES, I helped others not get shitty service. Secondly, I am helping by punishing bad service and reporting it so it doesn't happen to others or at least as often. Thirdly, if the server knows they did wrong, they'd try to do better the next time whereas if we paid them 20% no matter what, WHY the hell would they give a shit the next time around, huh?

JRW209 said...

first off..why are you getting people fired?? thats some shit thats uncalled for..95% of people out there would not get people fired...leave that to the company to see that they are bad and request a diff server if you come in to that resturantsure you have a right to complain but thats really messed up to be proud of getting 3 servers fired..only way i would want a server fired is if they literally spit in my food in front of my face...thats probably the only thing that would get me pissed..because then they deserve it...and about ur trying to teach people///it only works if other people do it too ..which obviously they dont..so honestly ur wasting ur own time..and sure bad tipping isnt breaking the law its just bad etiquette..i uderstand the service part but maybe they are trying to teach you not to come back...

Springs1 said...

JRW209
"why are you getting people fired?? thats some shit thats uncalled for."

Because they fucking made our time there a living HELL, that's why. They fucked us over, we fucked them over, not only by STIFFING their asses, but by reporting them.

One was when a waitress decided to keep one my friend's $9 dollars in change and said "I don't have a change bank" to us. We were very nice to her. We were in a party of 5. A time before that, me and my husband had her and we tipped her 26% even, so I just don't get it. Also, the time I was in the party of 5, she decided to purposely give me the empty gift card instead of the partially used one. She messed up a few things here and there, no apologies for any of her mistakes.

Anyway, I got a manager involved, even the friends of mine said they didn't want to tip her because she stole.

So that's one of the stories. Who wouldn't want to retaliate back to a THIEF? Also, why should I want her to serve others to do that to someone else? I couldn't fathom wanting someone else to have that done to them even if I don't know them even.

The next story is on my next posts. Continued:

Springs1 said...

JRW209
Another story, was when me and my husband had a waitress at a Chili's. She was a ding bat and lazy. I had to ask for utensils twice, when you shouldn't have to ask once for that, much less twice. I had to spell Jose Cuervo to her. I had ordered the baby back ribs substituting extra fries for the cinnamon apples, adding a side of mayo, a side of ranch, and 2 sides of bbq sauce. SHE brings out the food. She even wrote it down even. She asks "So what did you order?" She was soooo lazy, she didn't get the paper out that she probably threw away. I told her what I ordered nicely. NO apologies for *ANY* of the mistakes she made. She brought out a bowl of cinnamon apples(LIKE DUH, I said I didn't want that), with a side of ranch with the ribs and the regular amount of fries. The mayo and 2 sides of bbq sauce were missing. I am just about finish with my meal when she ask me if I ever got the margarita I had ordered(I ordered it at around 9:02p.m., this was 9:18p.m.). I didn't, I couldn't help it, I told this bitch about everything she was doing wrong, because she wasn't nice about any of the mistakes by not even saying ONE SORRY even. I told her about that I had to ask for utensils twice, she answered with "That's the hostess's job" to my face. No apologies of course again. I ended receiving the margarita at 9:31p.m. or even a little after that even. So I waited around a half an hour for a margarita. It turns out they were out of the presidente shakers, so someone server took mine, but the server is responsible for asking about it much sooner like she should have gone to check it by 9:10p.m. at the latest, truly around 9:08p.m she should have at least. Anyway, she got fired.

The other time was at Bennigan's. We ordered drinks and our meals when greeted. I had ordered a mixed drink and a soft drink. I had ordered a side salad along with some half appetizers they had on their menu. I had asked for all the ranch at once when I first ordered the side salad. Our waitress, instead of just taking mine order had to put her business where it didn't belong, she decided to tell me "It's not a big salad you know." I just told her so I wouldn't have my time wasted to tell her I was going to use it for the other things I was ordering as well I just said "I just like a lot of ranch." That pissed me off that she had to say something. It's on the side, so does it matter? Obviously, she did that because she's too lazy to get 5, otherwise, why should it matter to her? Anyway, so she brings the bar drink, but not my soft drink. I was pissed about before, so I didn't ask nicely since she was mean first about the ranch and that I am TIRED of the LAZY ass servers that are too lazy to REREAD their written orders. So I said it in a mean way "Do you have the dr. pepper I ordered?" She ignored me. She kept doing other things like getting her tip money from another table etc. So we call a manager over. The food was brought out by other servers and of course NONE of the condiments were with the food. In front of the manager, I told her as she was bringing out the missing condiments "You didn't even say you were sorry." She said "YOU GAVE ME ATTITUDE" in front of her manager of all things. I called the next day, he told me she was no longer there. See, she could have just said she was sorry even if I was rude to her. She could have also just kept her opinions to herself, because to me it was a BIG salad. It's a matter of opinion of what is big and what isn't.

Continued next posts:

Springs1 said...

JRW209 - Continued:
You can't be rude to the customer no matter if they are rude to you or that you just want to fight back for whatever reason. You also want money, so even if a customer might be mean, you want to keep things calm. You might be surprised they might give you a tip of some sort, but if you are rude, you bet they probably won't at all. In other words, for her to tell me it's the hostess's job when it's not anymore once we are seated truly is not going to get her tip points of any sort, that's just going to piss people off more.

"95% of people out there would not get people fired..."

YES THEY WOULD IF THEY ****RUINED******* THEIR DINING EXPERIENCE, THEY SURE AS HELL WOULD!! Especially, if they STOLE, YES, that's a CRIME!!

Do you realize how many complaints they have in restaurants all the time?

Look at planetfeedback, my3cents.com, and complaints.com just to name a few.

"leave that to the company to see that they are bad"

So in the meantime, others will get thrown under the bus per say that they will get shitty service? NO WAY, I have power to stop it and will hurt them as they have hurt us.

An eye for an eye is how life should be. You be nice to me, I be nice to you, you be mean to me, I be mean to you. No one should ever be taken advantage of. You should get what you pay for and the servers should get punished for the hell they put the customers through.

"and request a diff server if you come in to that resturant"

For some weird reason, one restaurant chain will not let you say you don't want someone. I don't go very often, but when I do, I try to asks who is working so then I can just pick a name I don't know at random so I won't get the bad person.

"sure you have a right to complain but thats really messed up to be proud of getting 3 servers fired."

WHY? THEY MADE OUR LIVES A LIVING FUCKING HELL, SO THEY SHOULD GET THE SAME FUCKING ASS TREATMENT AS THEY DID TO US, especially the one that STOLE. STEALING IS A CRIME. If I go to a gas station and take 2 packs of cigarettes(trying to think of something that adds up to around $9), don't you think they'd arrest me?

I am proud that I treated them ********EXACTLY************ the WAY THEY TREATED US, LIKE FUCKING SHIT!! Also, I am so glad that I prevented OTHER PEOPLE from not having bad service. I don't want them to get that bad service too, even if I don't know them.

I think it's messed up you are on their side as if they did their job in a nice manner or something. I think it's messed you don't think people should deserve bad treatment if they treated someone poorly on purpose or even stole on purpose(not an accidentally overcharge, but PURPOSELY taking someone's money away).

".only way i would want a server fired is if they literally spit in my food in front of my face...thats probably the only thing that would get me pissed..because then they deserve it."

A server stealing is someone that deserves money and their job to be stolen from them. A server that is rude is deserved to have it back at them and them some.

"and about ur trying to teach people///it only works if other people do it too ..which obviously they dont..so honestly ur wasting ur own time.."

It works that I got 3 servers fired, I tipped 14% once to a waiter that we got all the time that we asked for that we always tipped 25% or more to that shaped up. It works if you put your foot down and tell it like it is if the person is willing to bust their ass for you. Not everyone will, but some will.

"but maybe they are trying to teach you not to come back..."

Maybe, but having someone else is going to make me come back that does well, so that won't stop me unless they all are bad.

Springs1 said...

JRW209
"but thats really messed up to be proud of getting 3 servers fired."

I think that's messed up you think that people should get to keep their jobs if they are rude or a thief. The rudeness was what got 2 of them fired and the other one was that she stole.

I think that's messed you don't think like a customer when you are a customer at times yourself I am assuming that you go out to eat yourself, don't you?

You want servers to ruin your outing? You don't think they deserve to get ruined if they ruin your outing? I sure as hell do. I think it's messed up you let them take advantage of you rather then giving them what they gave you, a little taste of meanness.

Springs1 said...

JRW209
"leave that to the company to see that they are bad"

The company won't know if you won't report it, will they, IDIOT?

Springs1 said...

JRW209
I wanted to add that if the server was helping me by saying something was big if it was costing me more money, that would have been a help even if I had it before.

For example, I had gone to a restaurant where I ordered 2 pancakes. The pancakes were huge, to where I couldn't finish them with the bacon and eggs I got. Anyway, it would have been nice in that situation for the server to ask if I had their pancakes before, which I would have said "no" and for her to tell me they were as big as a huge plate. I would have ordered one and wouldn't have wasted money. With this situation with the 5 ranches however, that doesn't cost me money at Bennigan's, because it's FREE and it's on the side, so it wouldn't matter if I would have ended up using only 3 for example since it didn't costs me anything and it didn't affect the rest of my food since it was on the side.

Now, let's say if I would have had their pancakes before, yes, it would have wasted time, but in a caring manner to let us know to try to save some money and not have a lot of food that I couldn't eat. I wouldn't have taken it as wasting time since it was very true, the pancakes were bigger than normal size.

The side salad at Bennigan's was a normal, average size for a side salad and to me it was big in that it wasn't smaller than the average that I needed a lot of ranch for that as well as the other stuff.

The huge difference is it didn't save me any money to waste my time where as if I would have gotten the pancakes before that she would have wasted my time, at least it was for a REAL REASON, to save ME MONEY.

The waitress at Bennigan's only wanted to save herself WORK is why she said that. She was LAZY, because it shouldn't matter if I ask for 5 sides of ranch, when only a few servers over the years have EVER actually tried to get out of getting me the amount of stuff I asked for. Obviously, they thought I'd change my mind, which the customer most likely isn't going to, so they are wasting their time.

Also, the waitress at Bennigan's didn't let me FINISH ordering. I was ordering the ranch for other things too, not just that, but people like that have to put their NOSE where it DOESN'T BELONG!!

The ranch is free for the customer, so it shouldn't matter, PERIOD!! She should have just taken my order and just asked if she didn't understand something.

suitsme said...

Ok, I'll bite. I don't understand something, so I'm gonna ask a question.

Why are you such a self entitled rage filled bitch?

Springs1 said...

suitsme
"Why are you such a self entitled rage filled bitch?"

First off, if you are willing to *PAY* for service, you are ENTITLED to good service, PERIOD.

Secondly, I am ONLY mean to people that are mean to me.

Also, most of the time I am still nicer than the servers are to me, honestly. I mean when they come to the table saying for example "Oh yeah, you ordered ranch", that they forgot, I still say "thank you" to them, but do I hear a sorry? Not many of them apologize honestly. I think that's sad. They are mean, but want your money? WTF is that all about, I mean, for sure they should say they are sorry. A lot of servers out there are just plain mean and very uncaring about the customers they are serving.

I am not a bitch. If all servers would just be nice. HOW HARD IS IT TO BE NICE? I mean, really?

I may retaliate back at some servers verbally and/or in the tip, but they were the mean ones first. Don't you get that? I mean, even when I have tried to be nice to servers saying "thank you" when they messed up, do you think that really helped? NO, it didn't make me feel like they were a nice person when they did that. I try to be nice, but it doesn't help. Being mean when they were mean to me FIRST, helps in that it has gotten 2 servers fired that I was rude to back. Also, reporting the servers helps by not getting that type of treatment again more than likely.

So in other words, being nice back even if they are mean isn't really helping anyone, although I still rather not go there if I don't have to, because that just makes a situation that I don't want to be in either.

WHY CAN'T ALL SERVERS JUST BE NICE PEOPLE? I mean, HOW FUCKING HARD IS IT TO SAY "Sorry about that" when you forget ANYTHING OR MESS UP SOMETHING? I mean, really, don't they expect us to say "Thank you?" Seriously, a lot of servers are just uncaring assholes it seems.

There's times we have said things that had gone wrong extremely nicely as far as things that were the server's fault, one would think if they want that person's money, they'd apologize knowing it's common sense WHOSE fault it is, but NO, lots of servers are just plain assholes with no FEELINGS to speak of. FUCK THOSE THAT DO NOT SAY THEY ARE SORRY WHEN THE MESS UP!! You get the tip you deserve for being mean or maybe even lose your job over it by being rude to me.

JRW209 said...

look..ur never going to win this u might as well quit..if you think ur making a rel difference, start a campaign..start something on facebook or in ur city..see how many people will agree with you..not many..you may not think you are needy but u are..just like you need this attention so u started your blog..congrats on that..u succeeded in having more people hate u...and i like how u tell me to shut the fuck up and call me an idiot..real class there lady. dont try and be nice now either..i wont accept it..dont say sorry because i dont care..pleaaassse go to a privately owned restaurant and act dumb like ur being..guess what? you will be kicked out..u dont think u will? its not a chain restaurant like dennys or applebees or chilis. they have no corporate to call..they will kick you out and ask you dont come back..these are also the places where if ask for X amount of ranch and X amount of BBQ sauce you will get charged for each and every one! and then complain that u are being overcharged...they will say pay it or they will call the cops..or they will just say leave and dont come back..because they can do that..so stick to the mainstream stores and the "shitty" service you get..and dont argue that you are polite and all that..in your eyes you might think so..but every server you have ever had remembers your face and you might think they like you but they dont. its called acting..we all put up with you rude people because thats the way it is...you cant go ur whole life without stepping in a couple piles of shit..I DONT THINK YOU UNDERSTAND HOW YOU SOUND WHEN YOU SAY THE THINGS YOU DO. we all arent lazy..most of us hate our jobs because of people like you ..but we have to work it cuz we have to make a living..and even if u left us zero we will still get by because we will have 30 OTHER table through out our shift. DO YOU GET IT NOW? do you understand how ignorant you soud when you talk? ...in the 150 other comments people have made on this blog has anyone agreed with you on your WHOLE agrument? ive read through it and the answer is no. and on the same note heres something for you to chew on...like in my arguement if one person trys to "TRAIN" us servers it wont make a difference but if no body tipped us because of the lack of service we apparently give then ya we would obviously change our ways..and heres where you come in..if i were the only person telling ur wrong on alot of things ..who cares right? im one person..but if EVERYBODY on here is saying ur wrong then, WELL maybe ur wrong..DO YOU GET IT NOW? haha think about ur response to that and try to come up with something new..i can almost guess what ur going to say everytime..that arguement is getting old....

Springs1 said...

JRW209
"see how many people will agree with you..not many."

Because the world of servers are mostly LAZY. There are very FEW, RARE servers that aren't lazy and they are VERY HARD TO COME BY.

Even customers may agree with you, because they are lazy themselves and wouldn't fathom doing hard work just to get a tip to basically kiss someone's ass to get the money, because some people just aren't willing to do that no matter HOW MUCH you give them. Some are just too lazy.

"you may not think you are needy but u are."

I am needy, but I am willing to pay the EXTRA MONEY for my neediness, but the servers have to be willing to do the hard work, which some just would rather not do the work.

Why do you think I am not needy? I ask for more things than the average customer. I know this already.

"just like you need this attention so u started your blog..congrats on that."

This has ZERO to do with attention; it has to do with EDUCATION of the STUPID IDIOT SERVERS OUT THERE AND EVEN STUPID CUSTOMERS that don't know WHOSE FAULT things are in restaurants. I even encountered managers that are stupid idiots that don't want to admit the truth such as a couple said it's the expediter's fault when the expediter didn't leave the kitchen forgetting obvious items or getting them obviously wrong, it was my server or another server(if the order was put in correctly of course). I have had managers blame the computer system instead of a set of EYES that goes on the check BEFORE handing it to the customer. WHO CREATES the PROBLEMS? The SERVER USUALLY DOES is my point. THAT IS WHY I MADE THESE BLOGS. To show how STUPID SOME PEOPLE REALLY ARE OUT THERE!!

ANYONE WITH COMMON SENSE KNOWS WHOSE FAULT SOMETHING IS IF IT'S SOMETHING THE SERVER CAN NOTICE BEFORE THEY HAND IT TO YOU. It's just like the mail lady/man that delivers the mail. You get the wrong mail due to the person that puts it in your box, NOT the sorters. There's no difference in that than with obvious food errors being brought out by the same server or if it's another server, if the ticket is correct. There's no difference in the mail being delivered to the wrong box vs. a wrong price on a check. In both situations, the people doing these tasks can **READ**, DUHHH!!

Now you see WHY I created these blogs? Some people just have NO COMMON SENSE, for real, just like the manager telling me "It's a computer glitch", NO, it's the person that handed me the wrong price that CAUSED **********US********** to get the problem at our table, NOT THE COMPUTER. The computer didn't have a mechanical robotic hand handing us our check. Even then, if the prices were entered by a manager, THEN, the manager could be at fault or if there were a real computer glitch, then we can blame the computer since the computer would have handed us the check.

It's all the TRUTH, it's not about agreement, it's about that these people are LAZY, even MANAGERS even and they are VERY UNCARING about their customers or just other people's money in general.

"call me an idiot..real class there lady."

Because you are. ANYONE that tells me to leave it to the company to fire someone is an IDIOT considering if the bad servers never get reported, then NO ONE WILL EVER KNOW ABOUT IT IDIOT!! DUHHHHHHHH!! ZERO COMMON SENSE WITH THIS SUBJECT YOU HAVE!! If NOBODY REPORTS IT, NOBODY WILL KNOW ABOUT THE PROBLEMS, so they will CONTINUE IDIOT!! THAT'S HOW STUPID YOU SOUND!!

Continued next posts:

Springs1 said...

JRW209 -Continued:
"dont try and be nice now either..i wont accept it."

WHY would I when you aren't a nice person?

I don't act if I don't like someone.

I don't have to act. I actually really like the servers that serve me that I request as PEOPLE, NOT just servers.

".these are also the places where if ask for X amount of ranch and X amount of BBQ sauce you will get charged for each and every one! and then complain that u are being overcharged."

First off, Hooter's and Fox and Hound CHARGE for that stuff IDIOT!!

WHY would I complain I am overcharged? I have asked about it at Fox and Hound due to that before they didn't and all of a sudden they were, so I asked about it, which the manager said they charge for that stuff now, so obviously it's not an overcharge, just a change. Even McDonald's charges for extra condiments even.

I am not being overcharged IDIOT!!

".we all put up with you rude people because thats the way it is"

The thing is I am NOT RUDE unless the server was rude to me first and even then, most of the times, I was not rude back.

"we all arent lazy."

Most servers are.

"most of us hate our jobs because of people like you ..but we have to work it cuz we have to make a living."

If you hate it so much WHY don't you go find some other job or jobs then? No one is making you do this.

People like me, do you mean that because I ask for a lot that I make you **WORK** for your money?

I am not the mean person here, the server does the meanness FIRST and as I said, most of the time I don't even get mean back.

".and even if u left us zero we will still get by "

Then WHY are there soooo many blogs out there about that servers are bitching about customers not tipping or tipping 10%, huh?

Obviously, there's a need for our big tip for good service.

"do you understand how ignorant you soud when you talk? ."

NO, because I know my FACTS. I know WHO is at fault of WHY we get fucked up things. I don't know in every single instance, but MOSTLY ALL of them I do in general.

You sound ignorant when you say leave it to the company to fire someone when if NO ONE KNOWS, HOW are they going to fire them? THAT'S A STUPID IDIOT FOR YA HAVING TO EXPLAIN *******COMMON FUCKING ASS SENSE*********!!

Continued next posts:

Springs1 said...

JRW209- Continued:
"in the 150 other comments people have made on this blog has anyone agreed with you on your WHOLE agrument? ive read through it and the answer is no."

This blog, NO, but how to be a server blog, YES.

"then ya we would obviously change our ways."

So you are admitting you aren't trying your best and don't care, HOW HYPOCRITICAL of you to act like that I am the bitch, when you are the UNCARING, LAZY ASSHOLE I THOUGHT YOU WERE!

You wouldn't have to change your ways if you'd be a GOOD SERVER and do good for ALL your customers.

".but if EVERYBODY on here is saying ur wrong then, WELL maybe ur wrong..DO YOU GET IT NOW?"

WRONG ABOUT ***WHAT***????

I have PROVEN ALL MY POINTS, YOU HAVE NO PROOF WHAT-SO-EVER. I have proven with EXAMPLES on my blogs that I am correct, where's YOURS IDIOT, KNOW-IT-ALL? Where’s YOUR PROOF, HUH, KNOW-IT-ALL?????? Well, I am waiting…..
On a check, when we had $17.29 for ribs and it was on the menu $16.99, WE could see, it, WELL DUHH, SO COULD OUR SERVER, DUHHHHH! That’s proof right there I am right and it’s a ****FACT*****, NOT AN OPINION OF WHOSE FAULT THIS IS!!
If I am brought out mac n’ cheese when I ordered a baked potato(this really happened), since it was our waiter, he could have easily noticed the differences between the 2 items, DUHHHH!! If my server leaves with the ranch I ordered, well DUH, it’s their fault.
See where I am coming from? It’s all **********FACTS************** whereas you want to prove yourself with OPINIONS, HOW STUPID ARE YOU? Those are just a few instances where I have FACTS, not opinions, so HOW am I wrong if I have PHYSICALLY PROOF, HUH?

Just because people don't want to admit the truth doesn't mean they are correct IDIOT!!

"i can almost guess what ur going to say everytime..that arguement is getting old...."

No one said you had to write on my blog, did they?

I have proven that I am correct. I know WHO causes our problems most of the times at our table. You can't argue with the truth, can you?

Opinions aren't facts IDIOT!!

Springs1 said...

JRW209
Typo
"If my server leaves with the ranch I ordered"

I meant WITHOUT the ranch.

Springs1 said...

JRW209
".but if EVERYBODY on here is saying ur wrong then, WELL maybe ur wrong..DO YOU GET IT NOW?"

Also, another thing, I am correct that most servers don't apologize for their mistakes. No matter how nice you are about a mistake, most will not admit fault, because they are afraid of getting dinged on the tip for it, when in fact, it's the opposite that if they would have apologized by showing niceness about the problem, it would have been a bigger tip, but most servers are too stupid to understand that most people would consider the apology in the tip in general.

Everybody on here has OPINIONS, I have FACTS. There's a HUGE DIFFERENCE with opinions and what is physical proof. WHY can't you see that, huh?

Springs1 said...

JRW209
To say this:

"then ya we would obviously change our ways."

PROVES I AM RIGHT AND YOU WRONG A AS WELL as the facts I said, because that means you aren't doing your job the way you are SUPPOSED TO DO IDIOT!! YOU PROVED YOURSELF WRONG IDIOT, HOW ABOUT THAT ONE FOR YA???

Springs1 said...

JRW209
"then ya we would obviously change our ways."

One more thing. If you did what you were supposed to do, you wouldn't have to change your ways, now would you? You are proving that you are supposed to be changing your ways. You proved yourself wrong in your own post, how about that one for ya?

Also, who wants bad service, huh? Even YOU would rather a caring server to avoid giving you any problems or hassles of any sort. WHY can't you admit that, huh?

The servers and customers that don't agree know they would rather not have the problems than have them. WHO would want problems in their service if it could be prevented, huh? I don't know ANYONE that would unless they are cheap that they want an excuse to get something for free, do you?

I proved everything with real examples. Where's yours, huh? I am 100% correct, because I have physical proof, you don't.

JRW209 said...

Youratguements make no sense sometimes..uptake this gs out of context when IF YOU KNEW HOW TO READ u would k ow what I said..I was making an example and you took it out of context..I said if everyone tipped us shitty everyone then yes we would change something obviously..but not everyone Defoe's so we must be doing something right, right? And how can u call people lazy because they tip appropriate ..that's ridiculous ..you hav no idea how it is to do what we do and I don't need facts because I have experiance..I know how things go in restaurants ..and please take this all out of context because I know you will..I wish I lived in the same area as you because I would print out this blog and post it at every restaurant in the area..good luck getting g good service after that ..lol and if u can't take someones opinions without calling them an idiot then u need to learn how to debate correctly..

JRW209 said...

Did this on my phone that's why there are so many mistakes

Springs1 said...

JRW209
"IF YOU KNEW HOW TO READ u would k ow what I said..I was making an example and you took it out of context."

I know what I read. I am not taking it out of context. You admitted you aren't doing your job the way it's SUPPOSED to be done. WHY can't you just admit that, huh?

"I said if everyone tipped us shitty everyone then yes we would change something obviously..but not everyone Defoe's so we must be doing something right, right?"

NO, because some people pay no matter what or in fear of spit in food. Also, you could MAKE MORE MONEY, so NO, you aren't doing something right, because instead of let's say some people tipped you 25%, you could have made 30% for example or more even. Just because people tip you doesn't mean they are happy. Some people tip no matter what. Also, what about the people that you messed up their stuff, you could have made better tips from them or not have gotten stiffed from them. DON'T YOU GET THAT?

"And how can u call people lazy because they tip appropriate ..that's ridiculous ."

I NEVER said that. I said that some servers like yourself are lazy, because you aren't willing to change your ways to try your BEST to give perfect service or just about perfect service to EVERYONE, NOT just some. I think it's ridiculous you are so lazy and uncaring about other people in this world. It's ridiculous that you aren't willing to work your butt off for ALL.

".you hav no idea how it is to do what we do"

If I didn't, we would haven't had the crappy service, so YES I SURE AS HELL DO!! I know more that most servers about the ***MENUS**** even, that's how lazy and uncaring a lot of servers are today.

"I don't need facts because I have experiance."

Facts are what are true. Experiences with serving aren't the same as experiences with being a customer having those exact problems at your table when *YOU* are the customer. You are saying you don’t need facts just to make yourself appear correct, but you aren’t, because facts are what win the argument, because YOU CAN’T ARGUE WITH FACTS, YOU CAN ARGUE WITH OPINIONS THOUGH!! That is SOOOOO TRUE AND YOU KNOW IT!!

I have experience too, just with SHITTY SERVICE. I have experience as to WHY I know *WHO* is at fault for most issues.

Experiences aren't the same as facts. You can experience someone telling you they have a hair in their food to get something for free. It may get believed, which is an experience, but doesn't make it a FACT that the lady had it from a worker, does it?

My point is, your experiences aren't the same as having it in YOUR OWN service.

I bet you don't go out to eat that much to have such an UNCARING, LAZY ASS ATTITUDE, DO YOU?

Answer these questions HONESTLY, PLEASE:

1. Have you ever had an entrée completely wrong brought to you by YOUR OWN server?

2. Have you ever had an order forgotten to be put into the computer of any sort(food or bar drink)?

3. Have you ever had a wrong price on your check that was an overcharge?

4. Have you ever had extra items on your check(an overcharge)?

5. Have you ever waited a half an hour or more for one bar drink?

6. Have you ever had a server put in your order wrong into the computer(bar drink or food)(not necessarily bring it to you too)?

7. Have you ever gotten a wrong side dish?

8. Have you ever had a forgotten side dish?

9. Have you ever had condiments forgotten?

Unless you can truly say "YES" to ALL of those if they have happened much more than ONCE(I bet most of them you didn't even have them done to you once), you don't have any way of knowing what it FEELS LIKE as the customer to know how to serve properly as to why your attitude is so uncaring.

We have had ALL of those MANY OF TIMES. We know how it feels that we wouldn't do them to others.

Continued next posts:

Springs1 said...

JRW209 - Continued:
So the FACTS can't change is my point. I don't care about your experiences, because they aren't the same as knowing how it feels to be a customer.

A good example, I worked sometimes 2p.m.-10p.m. shift at the donut shop back when I worked there. Another thing I am ashamed to say: We made decaf in the morning and they trained us to put it in a thermos type of bottle. Well, most of the time, nobody wanted decaf, so it would get thrown. Well, sometimes people would come in at night 8-9p.m. wanted decaf. Back then, I actually served the coffee, which people would ask to warm it up in the microwave. See, TODAY, I FEEL 100 BILLION PERCENT DIFFERENTLY. Today, since I have lots of customer service experience(didn't have much of any back then), I would have NEVER FATHOMED, NEVER FATHOMED SERVING THAT OLD COFFEE from the morning. Partially 50% was due to I didn't want to waste money for the company since we did get raise, the other 50% was I was too lazy to want to make a pot of coffee that wouldn't most likely be even half drunk. Well, anyway I should have offered the customers for me to make a fresh pot and never have offered them the old coffee from over 12 hours ago.

Do you see WHAT I am saying here? I LEARNED THROUGH MY EXPERIENCES OF BEING A *****FREQUENT CUSTOMER***********, NOT, because I served people food and drinks.

See what I getting at that your experiences aren't the same and don't mean much?

FACTS are what mean much. I know more things than you do or things you just don't want to admit that I am right about due to that I have EXPERIENCED them as a customer, you most likely haven't.

Today I would not even think of serving old coffee like that, but back then, especially because I hardly ever drank coffee and I hardly was ever a customer back then. I couldn't relate to how the customers felt having cool coffee. I didn't think about it from a customer's point of view. I was concerned with saving money for the company so I could get another raise not to waste products for the company and I truly didn't feel like making another pot of coffee that I was probably going to throw the rest away because I was too lazy to do so. Sometimes I was requested to make another pot, which I did with no problem, but I tried to do it the easier way to get out of making a new pot if I didn't have to. YES, THAT WAS LAZY OF ME. It was also VERY, EXTREMELY UNCARING ABOUT OTHER PEOPLE. I can't change the past, but if I would have had some customer service experience and if I would have been a coffee drinker, I would have been able to relate, but I didn’t so I had an uncaring, lazy attitude about that part of the job. It wasn't very often like probably in the a little over 2yrs I worked there, I probably served under 30 people(estimating) decaf. Most people never ordered decaf, so I felt it was such a waste of coffee and a waste of time to make another pot. Especially, that late at night when most people that wanted coffee drank regular coffee.

Do you understand that my views have changed through my experiences being a frequent customer? My parents as well as any boyfriends I had back then didn't have the money to go out much, so I couldn't understand it from the side of the customer until I was a frequent customer. Understand?

I couldn't fathom giving someone old, cool or cold decaf today. I can't believe I did that, but my money wasn't solely dependent on tips either, so I didn't have as much incentive either as the servers do. I also was into saving money for the company so I could get a raise. I was worried about me instead of the customer which is what I should have been worried about. i was being selfish and lazy back then to do that.

Continued next posts:

Springs1 said...

JRW209
".I know how things go in restaurants"

As a server, yes, as a customer, NO, because if you did, you would see where I am coming from.

"I lived in the same area as you because I would print out this blog and post it at every restaurant in the area."

Nobody would know who I am because my name is not on it, IDIOT!

If you would, you'd have to have a manager's permission to anyways, which you may not, because that does look tacky to have a blog posted in a restaurant, don't ya think?

JRW209 said...

I've had cold things and I've had wrong things. But idont let it ruin my experiance..im in control of whatkinda ofmood im in.I dnt let what they do affect me at all the whole thing about it is I dnt have to do it..I dnt have to serve it I dnt have to cook it I dnt have to make anydrinks..I just relax andenjoy my time out..and I dare you to put ur name on here..ur too chicken to say things like this in public..I dare you to..make a sign saying all servers are lazy and stand in front of a restaurant and see what happens

Springs1 said...

JRW209
"I've had cold things"

Do you realize with some common sense thinking that the majority of the times you have cold food it's the kitchen staff not warming it up enough?

Sure, there have been a few times where our cold food was due to the server or another server not getting it when it came out, but the majority of the time it was due to the kitchen staff.

For example, once, my husband had a buffalo chicken sandwich at Chili's that was literally FREEZER COLD as if they didn't put it in the fryer long at all. That wasn't our server's fault considering she can't touch the food.

Another time, I ordered a bowl of bisque to get before my meal just as any soup would come before your meal, well, it came out almost immediately, luke warm.

So in all honesty, mentioning cold food is not hugely relevant since 90% of the time it's the kitchen staff's fault. It's only rarely the server's fault for cold food.

It has nothing to do with being on your side it has to do with COMMON SENSE and the TRUTH that this issue is most of the time not the server's fault.

"and I've had wrong things."

THAT IS your server's fault if they put in the order wrong and/or brought out the wrong item as long as it wasn't covered up by anything of course.

We have had at least a couple instances where our servers put in the order wrong, but another server that ran the food. The reasons why we knew were they admitted to it and one of those times it was on the ticket voided.

Another time I remember a waiter didn't admit to it, but we knew he didn't write our orders down and it was on the receipt the opposite way we ordered it, because I ordered ground beef in my chimichunga, my husband ordered in what he got shredded beef, but we both got the opposite. Even though we would have had to cut open the food to know what it was, our *CHECK* had it rung up wrong, so that was proof, so even if our waiter brought out our food that he couldn't have known it was wrong unless he cut the food open, the order was put in wrong on our check.

How many times do you think you got orders wrong, maybe 2 or 3 I am guessing? We have had them MANY of times over the years wrong. The most forgotten item has been condiments. I would say I have more times that they forget my ranch or mayo or whatever condiment more than ANY OTHER mistake that we have ever had has been that.

Continued next posts:

Springs1 said...

JRW209 -Continued:
"But idont let it ruin my experiance."

There's a HUGE difference though in knowing if your order was brought to you wrong due to your server truly trying their best vs. a lazy one, which alters my mood about a problem as well as if they say they are sorry counts HUGELY in the tip for me anyway.

For example, we had I guess about a year ago, a waitress that said to me "I can remember up to 15 people." So I ask her twice even "Are you sure you don't want to write all of this down?" I had ordered a mai tai when I ordered my entrée and we may have ordered the appetizer too as well as my husband'd entrée. She forgot to put the mai tai in, she forgot my mustard. She didn't apologize for the mustard.

The tip was 9%. WHY? HER LAZINESS, BEING VERY UNCARING when I asked her twice to write it down, but NO, people are so fucking ass lazy and uncaring, it's ridiculous that they expect a good tip for their laziness.

Also, what counted too was the no sorry or comp or anything for waiting around 20 minutes for a drink I didn't have to and barely a sorry when I would have said "I'm SO sorry about that", because I honestly would have felt bad for doing that to someone tip or no tip, just from one person to another. Heck, I even apologized when I messed up in drive thru that hardly ever gave a tip to me even, so why wouldn't I expect someone to do the same. Mustard was still important. If she would have written all of that down to act like she *CARED* about remembering what I said that she would have gotten a bigger tip. I would say if she would have said she was sorry for the mustard and she would have done the same thing, but written all the things down, 13%. If she would have taken a coke off the bill(we have ZILLIONS of times have had free soft drinks over the years on purpose), she would have had 15%.

What bothers me, not the problem as much as WHY did the problem happen in the first place? If it's laziness like that waitress that obviously LIED she can't remember up to 15 people all the time, she couldn't remember 2, with one person that didn't have a complicated order even.

So that's what bothers me is the NO ***EFFORT*** and BEING ***UNCARING*** about what you are doing. I feel most likely if she would have written all of that down, she may have just forgotten the mustard, which wasn't a huge issue compared to the mai tai being forgotten to be put in. I bet she would have seen on her pad of paper the first thing written down for my order.

While I didn't let it ruin my mood, I was happy that most of my food was correct at least and wasn't totally fucked up, I still was pissed at her laziness and being so uncaring about others. The laziness is what got me. I mean, if you warn someone by asking twice to write something down, I feel they should listen that it's going to be a lot of stuff to remember.

I should just ask "Can you write this down?" Even then though, I have gotten refused and they of course got things wrong.

I just don't want the shit in my service. The only want to control the service to make it better is with money and of course it may help too if you report the server.

"I dnt let what they do affect me at all the whole thing about it is I dnt have to do it."

That's you, but it affects me a lot that they are so lazy and that they don't care if they make us wait longer to eat and/or leave or just make it to where some of our food gets cold while waiting for the other item that was messed up due to their fault.

You don't care, but I do and obviously many people agree with me, otherwise, why do they have complaints on the internet sites to where you can write your comments, why they have surveys, why they have websites like plantfeedback.com or my3cents.com? Obviously, many people care. We come back again because we enjoy the food. We just may not enjoy the service always.

Continued next posts:

Springs1 said...

JRW209 -Continued:
"I dare you to put ur name on here..ur too chicken to say things like this in public."

Only because of people like you that are too lazy that you admitted you would need to change your ways if no one tipped. So you see, that's why, people like you that would want to spit in my food and make my time miserable instead of trying to work as hard as you could for me so your tip would be good, NO, you'd rather not do all the work it takes and not care about anyone else except yourself.

"I dare you to..make a sign saying all servers are lazy and stand in front of a restaurant and see what happens"

I didn't say ALL, I NEVER have said that. I said ******MOST******* servers are lazy, because in our experiences, THEY ARE. Just that example I gave above proves some servers are too lazy to write down orders even. THAT'S PATHETIC that I asked her twice if she might need to write things down. Could be why she forgot, but that doesn't matter considering she claimed she could remember 15 people's orders, so that wasn't even close to 15 people's orders. I mean unless 15 people had the same dish, the same way or something like that, yeah, even I could probably remember that if it was like just one alteration on 15 people such as steak meals well done on 15 people with the same side dish, well, yeah, if it was like that, it would be a piece of cake, but that's not reality.

NO servers have EVER written down when I asked for many items at once like a box, a bag, the check, a to-go coke, a dessert. MOST SERVERS ARE TOO LAZY TO WRITE ALL OF THOSE THINGS DOWN AND THEN FORGET THEM. No servers usually write down refills either and some forget those too.

JRW209 said...

just post it...i doubt u can be hated more..just do it.

JRW209 said...

you give all these examples of horrible service so maybe you should just got to a new restuarant or maybe not go..you dont sound happy at all when it comes to this stuff and yes your gunna give me examples of all the great service youve had but really im not lazy..i just cant stand people talking crap about the service industry if they havent done what we do..it doesnt matter if u have had multiple accounts of bad service..it doesnt make you a professional of how to properly serve people...yes your the customer and you only see whats in front of your face..you cant see what goes on behind the scene..and yea its not your problem but there are certain steps us as servers have to follow and every restuarant is different..i dont know what to tell you ...we as a society rely on technology too much so ur overprice thing can be avoided but thats only if we are trained to look for it..which we are not. we are trained to make sure we put in the right items and make sure your drinks are filled and get you your ranch for your fries.. honestly if i had time to look over every tag that i give out im really not that busy..its just the way it is HERE..i dont know how busy it is THERE..but maybe they have time...i dont see them being as busy as california...so maybe THEY SHOULD have time i dont know ...

JRW209 said...
This comment has been removed by the author.
JRW209 said...

glad im not the only one you drive crazy http://whatseatingsprings1.blogspot.com/2010/04/yes-springs1-is-wrong-as-days-are-long.html#comments


very valid points by the way..he/she is good...

JRW209 said...

here ya go
http://www.youtube.com/watch?v=nsA7ZF-pPc8

Springs1 said...

JRW209
"we as a society rely on technology too much so ur overprice thing can be avoided but thats only if we are trained to look for it..which we are not."

There are some *COMMON SENSE* issues you shouldn't have to be trained on, this is ONE of them.

We are smarter than computers, IDIOT. You can verify WHAT numbers are on a sheet of paper and compare it against another sheet of paper. You only care about *YOUR* MONEY, but the HELL with the customer's money, right? What a selfish way of looking at the world.

You have to think about it as a CUSTOMER in order to understand this.

There are just some wrong prices, could be all, but this is all I can think of now:

$1.98 coke, rung up $2.25
2 eggs $2.98, rung up $3(1st and only time here)
2 TIMES at the same restaurant, a margarita that was on the menu $4.95 charged $4.99
Martini's - one particular location, 3 times a dollar $8.99, but charged $9.99
At the same restaurant I had martini overcharges, we had an overcharge of $1.50-$21.99 to add crawfish was $4.99. got charged $28.48.
At the same restaurant, but different location as the 2 above, the PLAQUE in front of the lounge I was in had "Half price martini's M-F 4p.m.-7p.m., which when they lowered the prices on the menu due to try to get more people in, they forgot about the permanent plaque they had, so I got overcharged $3 at least on 3 of the drinks, because one was $6.99, which they charged $5 due to an advertisement on the bar, but the plaque is the thing that has been there and I hadn't been there for months and noticed this. The manager called as I was telling him someone to remove the plaque. Isn't that crazy that *I* hadn't been there since my birthday in March, it was July 4th weekend, and I knew the prices more than the manager DID, than the BARTENDER did, huh? That's sad and pathetic, it really is.
Margarita on the menu $10, charged $12.(first and only time here)(FINE DINING)
Hooters - 10 cent overcharge(can't remember exact price)
Fried Ice Cream was overcharged $.25(1st and only time here)
Outback baby back ribs $16.99, charged $17.29(30 cents)
Fox and Hound sandwich was charged $7.29, but it was $6.99(30 cents)
$1.38 overcharge for 2 soft drinks that were $1.30 a piece but charged $1.99 a piece.
$13.99 ribs at a Chili's that had an old menu in the stack of newer menus that was given to us, which we got charged $14.49 (50 cents)
8 cents on 2 soft drinks $1.95, but charged $1.99 a piece.
$4.00 for canoli, was charged $4.75 that was written on the chalk board(this was our FIRST TIME HERE EVEN)
Outback this year, $12.99 put got charged $13.99 on an entrée

I have even seen lower prices like a margarita at a mexican restaurant we had never gone to before was 25 cents cheaper on our check than on the menu and almost a dollar a menu item my husband ordered at another restaurant.

I counted 23 of these just in wrong prices that don't match the menu over the years, NOT even counting any of the extra items or wrongly rung up items we have had even.

I had to look through some of the old receipts to try to remember some of these, but some I remember by memory alone. I keep the checks for the server's names.

When *****YOU******* have to sit through each time to get your check fixed, you wouldn't want to do that to someone else, unless you are an asshole uncaring person as well as lazy.

There could be more overcharged prices. I can't think of any more at this time.

When it happens to you, you'd think about it differently that if you were a caring person, you'd check it out of knowing it would be your fault if you handed it to the customer wrong.

Continued next posts:

Springs1 said...

JRW209
"we are trained to make sure we put in the right items and make sure your drinks are filled and get you your ranch for your fries."

Some things though shouldn't have to be trained like saying you are sorry when you messed up. That's not something you need training in, is it?

Should you have to tell customers to say "thank you" when you bring them items they asked for?

I didn't think so...

Some things are just plain common sense. You can notice a price, so can anyone else. There are servers that could have just taken if it was like 10 cent overcharge, given a quarter and called it done. It would have been easier on them as well as us, but they are too SELFISH to do so and to uncaring to begin with to make *US* VERIFY EVERY FUCKING PRICE,which that's NOT OUR JOB since we aren't the people getting paid here, *THEY* are.

"honestly if i had time to look over every tag that i give out im really not that busy..its just the way it is"

You have time if you want to make the time. A refill, bringing food, bringing extra napkins, etc. WHY are those *ANY* MORE IMPORTANT than someone's check being correct, huh? I think it's just as important. You have time if you want to make the time. If you have time to chit chat at all with your customers, you have time. If you have time to take dirty plates to the kitchen or mop or sweep, you have time. Even if you are very busy with customers getting refills, food, etc., you still are supposed to MAKE the time. WHO IS PAYING YOU? Don't you think you should *CARE* about the person's money that is going to be *PAYING* you?

".i just cant stand people talking crap about the service industry if they havent done what we do..it doesnt matter if u have had multiple accounts of bad service..it doesnt make you a professional of how to properly serve people.."

It does matter, because you couldn't say you had the things I asked happen to *YOU* PERSONALLY, so HOW CAN YOU KNOW HOW TO REACT IF *YOU* haven't had it happen to you at the table, huh?

Another good example, I use to sometimes give coffee cups that had lipstick on them. I should have really looked at the cups instead of rushed, but I didn't. I didn't act like a customer then, did I? WHY? I wasn't a customer.

I would do a HELL of A LOT better job than you would, because I have a heart, you don't. You would depend on the computer by not checking prices on the check against the menu prices.

Professional should mean RARITY of mistakes, not common place like it is today.

I just had a waiter come to the table to ask what we wanted to drink on Saturday for lunch without writing down dr. pepper and an unsweetened tea. He comes back, says he was triple sat, but asks again what we wanted to drink. HOW can I feel bad for someone that is TOO FUCKING ASS LAZY ASS AND UNCARING TO NOT (*WRITE IT DOWN*)?

I HATE servers like that. HATE THEM!! Too lazy to even *TRY* to remember WTF we said.

It's not professional to try to remember without writing it down, that just made him ask again. That's stupid.

When *YOU* are customer going through it, you see how STUPID AND LAZY some of these people that serve you are.

Continued next posts:

Springs1 said...

JRW209
"but really im not lazy."

By you admitting you rely on the technology by not checking the prices, that's proof RIGHT THERE, that one aspect you are lazy.

Do you WRITE *********ALL********** REQUESTS AND ORDERS DOWN? If you don't and mess up, shouldn't that teach you maybe you should have written them down, huh?

I am SICK of the ones that don't write things down and then forget things or mess up your order.

Once I had asked for a bag, some containers for the condiments, the check, and a box. Our waitress didn't write any of that down(it was just us 2) and she only remembered the containers. See, that's the type of servers I HATE. The ones that don't even *TRY* to get things right. I mean, if you have a bad short term memory, you should write it down, DUHH. Quit being lazy.

If you weren't lazy, you wouldn't have to change your ways. Think about it.....

"you dont sound happy at all when it comes to this stuff"

I am happy when the service is good and even happy with my food at least most of the time when the service sucks.

I am not a good cook and I don't like cooking, so I will continue to go out to eat.

".you cant see what goes on behind the scene.."

Those times, I don't alter the tip at all.

The thing is, a lot of issues you DO KNOW WHY OR WHO CAUSED the problem. It is the truth. Every single time we have had a wrong price, it's always been our server since *THEY* handed us the check and THEY were the LAST PERSON to READ the check, to notice a problem on it.

When you get wrong food and it's your server that brings it out, if it's something you can notice without touching the food, it's your server's fault.

We have had times where the servers admitted putting in orders wrong or forgetting to put in orders.

Do you understand that MOST things you don't need to know behind the scenes?

Continued next posts:

Springs1 said...

JRW209
"i just cant stand people talking crap about the service industry if they havent done what we do."

I wouldn't if ALL servers would be caring and not lazy. I mean, if all servers would write all things down and I mean ALL, then go back to reread their paper, they wouldn't forget NEARLY as much or get orders wrong as much.

If all servers would say they are sorry when they messed up and would try their BEST to begin with, I wouldn't be pissed at those servers. I mean, WHY should you have to tell your server to write down what you say? You shouldn't, PERIOD, they should *CARE* enough to want to remember for their tip as well as from just one human being to another as well as so they won't have to make more trips for what they forgot or messed up.

I HATE when I have to ask my servers to write down orders and then some refuse. I mean, don't they want the MOST MONEY THEY COULD HAVE? Obviously not, because those type of servers are too lazy to write things down.

JRW209 said...

look i know ur trying to make ur point but really the name calling is childish...and i can tell you have made alot of people mad because there are blogs about you everywhere! lol ur like the hitler of the internet hahaha

Springs1 said...

JRW209
"really the name calling is childish."

When someone has to be EXPLAINED COMMON SENSE ISSUES, I think they ***DESERVE**** to be called an idiot.

NO ONE should have to explain that you can notice a wrong price BEFORE handing the customer a list of prices on a check.

It's kind of like when I worked at the donut shop or maybe even a couple of years before that, I was an idiot customer at the time. My mom and I had gone to Denny's(I was maybe 20yrs old or 21yrs old something like that). As I said, I had hardly EVER ate out much at the time. It was really early like 6a.m. or 7a.m. in the morning when they didn't have much people at all. We always ordered the grand slam most of the time and got ALL bacon instead of the sausage and bacon it comes with, basically substituting our sausage for bacon. Our waitress brought out the plates. I remember telling my mom it was the cook's fault. See, I was STUPID and wasn't thinking about it with COMMON SENSE that our WAITRESS has a SET OF EYES that can *COMPARE THE WRITTEN ORDERS TO THE PLATES OF FOOD since the bacon wasn't covered up by anything, she could easily *SEE* this was wrong on both of our plates. It was 100% the waitresses fault even if she put in the order correctly, because she brought out the plates with DUH mistakes that sausage doesn't look like bacon, DUH, but see, I didn't go out to eat much to really think about all that stuff.

So at that time, I was an IDIOT. I am even calling myself an idiot at the time. NOT NOW, but at the time I was.

It was common sense, but I didn't think about it like that until I kept getting my order wrong during the years that I have been going out to eat a lot with my husband, even before we were married, since Nov. 2000, just about every single weekend, sometimes 2 or even sometimes 3 times a weekend we eat out.

Now do you understand WHY I am calling you a name? Sure, it's not adult like, but many adults call other adults names. No one said you had to continue to write on my blog. That's your choice.

"i can tell you have made alot of people mad"

The people that are mad are LAZY. I have had compliments on my blog from a few people or so. One said if they did all 41 points on my how to be a good server blog on a message board that the server would be a pretty awesome server.

WHO wants mess ups in their dining experience huh?

Even you would rather have NOTHING to wrong than for things to go wrong. WHY can't you just admit that?

My main point of all of this is that even at a time in my life, I was an idiot that didn't have common sense, because I didn't go out much to really think about what goes on. When you go out a lot, you tend to see WHO causes your problems when the issues come up SOOOOOO MANY, SOOOO MANY TIMES OVER AND OVER AND OVER AGAIN the SAME FUCKING ASS ISSUES, especially the CONDIMENTS. The condiments issue has came up more than ANY other issue that they are forgotten or ignored.

JRW209 said...

look your sad..if all u do is complain about stuff nothing ever gets done..start something..start a program that promotes good service or if you think your an expert try it as a second job or something...prove everyone wrong and try it..see how easy our job is...you have nothing to lose.

JRW209 said...

So no comments when I say try something positive ..I should of guessed

JRW209 said...

still nothing????

R.A.Danny said...

@JRW209, there's supposedly a game on.

JRW209 said...

this lady doesnt watch football...or anything she lives on here..

Springs1 said...

JRW209
"this lady doesnt watch football...or anything she lives on here.."

NO, I am a hard core Saints fan. WHO DAT!!

JRW209 said...

Start that crusade..the saints suck

JRW209 said...

so did u get that job?

Charlie Joseph said...

You are a fucking idiot. Go get a job at a corporate restaurant as a server, after you get hired and trained and have worked say 3 months- go back and read your own blogs. Feel free to then highlight and hit delete. You are OBVIOUSLY completely NOT a server, nor have you ever been one. You should keep your mouth shut I you aren't honestly educated in a topic.

Springs1 said...

Charlene Joseph
"You are a fucking idiot."

HOW? When I knew MORE ABOUT THE PRICES THAN SERVERS AND THE MANAGERS EVEN? I think that's SMART, NOT someone that is an idiot, don't you?

I KNOW MORE THAN YOU KNOW ABOUT YOUR OWN MENU, HOW DOES THAT TELL ME THAT *YOU* ARE THE IDIOT?

IT SURE DOES UNCARING BITCH!!

"Go get a job at a corporate restaurant as a server, after you get hired and trained and have worked say 3 months- go back and read your own blogs. Feel free to then highlight and hit delete. You are OBVIOUSLY completely NOT a server, nor have you ever been one. You should keep your mouth shut I you aren't honestly educated in a topic."

NO, I won't keep my mouth shut, because I know how to do the job BETTER than you do, you LAZY, UNCARING IDIOTS!! FUCK YOU!! I HOPE YOU GET OVERCHARGED BITCH!

FUCK YOU AND YOUR MONEY, because you obviously only care about your money only and no one else's money.

JRW209 said...

Obviously u cannot win

Sherri said...
This comment has been removed by the author.
Springs1 said...

Sherri
"LOL. Guess I PROVED YOU WRONG."

NO, I was at WORK. I WORK, do you? I have chores to do too at home. I don't just sit on my ass and write on blogs all day.

HOW did you prove me wrong? Well, I am waiting....

"You don't get to decide what other guests want or think or mean."

That logic is for SERVERS that they don't get to decide what customers want or mean.

I don't get to decide, I already know that most people do NOT LIKE WAITING and YOU KNOW THAT IS THE GOD'S TRUTH!!

"You get one opinion."

It's a *FACT* though if a server gets a refill without asking the customer or the customer asking for the refill, that IS ORDERING for them, plain and simple. THAT YOU CANNOT CHANGE!!

"You don't get to ASSUME what I want or think."

Your servers sure do, so why are you saying that to me if you let your servers do it without telling them anything, huh?

"Thanks for the refills, servers!"

So it's OK for the SERVER to assume what you want or think, but not anyone else? You are PREJUDICED!! I don't let anyone think for me, especially servers. WHY do you? WHY don't you *ASK* when they greet you that you would like refills without being asked? I have to say, most of our outings, we do NOT encounter servers that will give refills without asking, so I am guessing that you probably have at least SOME TIMES where you have a server that doesn't give you refills without asking or being asked, am I right? If you do, that's YOUR FAULT, because you are supposed to ORDER WHAT YOU WANT if you want something. NO ONE CAN READ MINDS!!

Springs1 said...

JRW209
"Obviously u cannot win"

Win with what? I won a LONNGGG TIME AGO. It's PROOF that the server can READ the menu prices just as I can and get it fixed from their manager or take it out of their own pocket to fix the wrong price.

Sherri said...

"So it's OK for the SERVER to assume what you want or think, but not anyone else? You are PREJUDICED!!"

LOL again. The server is being attentive to my needs, and I appreciate it. I have the right to do that. You can harp all you want to about what you do and do not like - but you don't get to speak for me or tell me what I have to like. Nor can you say that anyone declining a drink is "PISSED" at the server - as I said in the post you blocked. I politely decline if I don't want a refill, but I appreciate the opportunity to have one and most often I want it. You tell everyone, everyone, not to ASSUME. Well, springs1, don't assume you know what's on every customer's mind or that you know how I feel about the service. Speak for yourself and leave the rest of us out of it.

Springs1 said...

Sherri
"Nor can you say that anyone declining a drink is "PISSED" at the server"

YES I CAN AS I SAID BEFORE **IF THEY WANT *****SOMETHING ELSE********, THEY SURE WOULD BE MOST LIKELY THAT THEIR TIME WAS WASTED.

YOU STILL DIDN'T ANSWER THE QUESTION ABOUT HOW YOU FEEL WHEN YOU WANT SOMETHING ELSE, BUT THE SERVER GIVES YOU A REFILL THAT YOU DON'T WANT, HUH?

"I politely decline if I don't want a refill, but I appreciate the opportunity to have one and most often I want it."

What if you WANTED something else like the CHECK in MY EXAMPLE I made in the other blog about if you had an emergency call, you wanted the check, your server gets 7 refills, how would you feel about the wasted TIME, HUH?

PLEASE ANSWER HONESTLY!!

Sherri said...

Good grief, Springs1. If the server brings me what I've been having, I'm not going to get "PISSED" if I want something else. Takes two seconds to say, "Thank you, but ...." No fuss, no muss. Not one cent of damage to the tip. My point still stands - you don't get to speak for me. You don't get to tell every server on the planet that every customer feels just like you. I'm a customer and I frankly don't identify with any of the feelings you express. So - speak for yourself.

Springs1 said...

Sherri
"Takes two seconds to say, "Thank you, but ...." No fuss, no muss."

If you wanted something else it takes MUCH MORE THAN 2 SECONDS of your time for them to have FIXED let's say 7 refills for NOTHING. Even if it's only 1 or 2 refills for nothing, that's MORE TIME for NOTHING, especially if the syrup is out.

WHY do you not account the wasted time of **WORK*** they put into the refills you don't want, huh?

THAT'S the time I am talking about, not the 2-3 seconds of declining the refill IDIOT!!

Springs1 said...

Sherri
I was only talking about if you WANTED something else, NOT when you don't want anything.

Sherri said...

Your rudeness and name calling don't impress me.

This is your question:

"YOU STILL DIDN'T ANSWER THE QUESTION ABOUT HOW YOU FEEL WHEN YOU WANT SOMETHING ELSE, BUT THE SERVER GIVES YOU A REFILL THAT YOU DON'T WANT, HUH?"

My answer, elaborating since apparently I didn't spell it out clearly enough, is that the first time the waiter brings me a refill of something I no longer want, I will thank him for the refill but tell him that I want something different. Not sure where seven times fits into it? Not in the original question, for sure. And if I put a server to extra work, I'll certainly express my appreciation in the tip. Meantime, I appreciate the automatic refills.

R.A.Danny said...

Sherri, it is obvious that the act of offering even a modicum of civility is too far beneath Springs1's contempt that she is unable to even comprehend your lack of rudeness. One day she will die, and Larry from accounting will show up alone at her funeral and steal her watch.

Sherri said...

Well, I am reminded a bit of Scrooge's funeral, where he was treated with the respect he had earned.

Bowing out of this conversation with just this - springs1 does in fact speak for herself and a small, I hope, percentage of customers who regard a dinner out as a game of "gotcha!" with their server - or, worse, enjoy asserting their will over the server as if they were a "massa" with a recalcitrant slave to train. I feel for servers reading this stuff and trying to defend themselves against the insults, so I would like to offer a different picture, which I hope is more common among restaurant patrons.

I go out for a meal to enjoy the food, the company, perhaps some live music, too, depending on the place. I don't spend the evening, or lunchtime, peering at my server to see what he, or she, is up to. As long as the service is smooth, with minimal interruptions, and reasonably correct, I don't care if my server is spending part of that time doing the myriad other things he has to do to make sure that the diners waiting for a table can have one soon and the other tables are being served. Do I care about the order of service? I don't even notice it. If I wanted to take a number and be served in strict rotation, I could have gone to a bakery.

Ninety-nine percent of the time, I have a great meal and a great time. And I appreciate the good service. I've never gone to a manager about the quality of the service, and I've never felt the need to. I've never stiffed a server and I don't sit at the table with a scorecard, chipping off nickles for every perceived "wrong".

So to any servers reading here - don't let these insults and "Dictator of Dinner" attitudes bug you. This blog is self-justfication for bad behavior. You don't have to buy into it and you won't persuade the blogger to change her mind because she has too much vested in believing she's right. It's what her whole going-out experience revolves around.

Just know that your service, and your humanity, are appreciated by me and those I dine with, and, I hope, most of the people you serve.

Springs1 said...

SSherri
"Meantime, I appreciate the automatic refills."

Why don't you *ASK* for them?

I am just curious if you like this so much why don't you ORDER that way at the greeting instead of playing the mind reader game with your server in HOPES of refills without being asked or asking, huh?

"is that the first time the waiter brings me a refill of something I no longer want, I will thank him for the refill but tell him that I want something different. Not sure where seven times fits into it"

This isn't telling me when you DO want something else whether:

A. You would be mad they altered your time for what you DID want making you wait longer for the item you did want by them fixing items unnecessarily.

B. You don't care about your time or money

I am willing to say you are going to say B., but you haven't actually answered the question, is it A. or B.?

Most people DO care about their time and money that's WHY they WOULD not like it if they did want something else. Now, it won't take any time away from me if I don't want anything at the moment, so then it's not as big of a deal, if anything, the only thing that would bother me would be that they tried to (CONTROL) my service, but it wouldn't affect me NOT ANYWHERE NEAR as much as if I did want something else, because my time wasn't affected.

For example, if they brought me a refill, but I didn't want one or anything else, who really cares?

For example, if they brought me a refill, but I wanted another drink or the check or something else at that moment, that's what would piss me off that they WASTED MY TIME.

WHY don't you care about your time when it does get wasted when you do want something else, huh? I am just curious?

"I don't spend the evening, or lunchtime, peering at my server to see what he, or she, is up to. As long as the service is smooth, with minimal interruptions, and reasonably correct, I don't care if my server is spending part of that time doing the myriad other things he has to do to make sure that the diners waiting for a table can have one soon and the other tables are being served. Do I care about the order of service? I don't even notice it."

Then WHY do you TIP THEN? WHY don't you *CARE* about your MONEY? Do you even EARN any money? If not, that's why you don't care, if you do work, WHY do you not care about the money you work hard for, huh?

Continued next posts:

Springs1 said...

Sherri
"If I wanted to take a number and be served in strict rotation, I could have gone to a bakery."

At a bakery, you don't tip, so I don't get why you feel that when you tip, going in order as it is supposed to MORALLY be goes out the window? If anything, it should be the exact opposite that when you tip, the service should be *BETTER* in that you get your turn when it's your turn.

It's sad a bakery does a better job of customer service than some servers do for NO TIP.

WHY should there be ANY difference in a bakery when people have turns and a restaurant? They shouldn't be.

How do you feel in a bakery if someone cut in front of you? I am just curious to see what you say about this? Would you be mad or would you not care? If you would be mad, WHY? If you don't care, then you just don't care about your time, do you? I would say the only way I wouldn't care is if I was bored and had nothing better to do, but if I had things to do, I would be mad. What is your take?

"I've never gone to a manager about the quality of the service, and I've never felt the need to. I've never stiffed a server and I don't sit at the table with a scorecard, chipping off nickles for every perceived "wrong"."

You are the REASON WHY servers don't BUST THEIR ASS AND GO IN CORRECT ORDER, because people like you pay people that DO NOT DESERVE TO GET PAID OR PAID WELL and DESERVE to possibly even lose their jobs or get reprimanded.

I HATE people like you.

"she has too much vested in believing she's right."

I am right. People should *EARN* their pay. People SHOULD *CARE* about others if they EXPECT others to *CARE* about them. There is NOTHING I have said that is wrong, NOTHING!!

dbwoo81 said...

Wow, you are a silly, silly, stupid bitch. You know, most good servers such as myself can get a sense of how decent a customer is within the first 5 minutes of greeting them. If I can tell you are a silly, silly, stupid bitch, I'm not going to give you my normal excellent service. Why waste my time and energy when other tables who are far more deserving of my attention are waiting?

Sherri said...

"Why don't you *ASK* for them?"

I can't think of a restaurant I eat at where the waiter doesn't come around with coffee, tea or soft drinks.

"This isn't telling me when you DO want something else whether:"

You give me two choices because those are all you conceive of. I choose C. When I go out to eat, I'm there to enjoy the meal and the time with friends or a loved one. If a server brings me a refill and I want something different, it's a matter of a moment or two to get my request. Time spent with friends or loved ones in a pleasant place isn't "wasted" time to me. Sorry.

If I am in a big rush, I don't go out to a restaurant. If I'm going somewhere after dinner, I mention the time frame to my server and I also order accordingly. That works just fine.

A server is not a horse and I don't go out to put him through his paces and snap the whip (or the tip) if he doesn't live up to my expectations. Servers don't ruin my evening because my evening isn't about the server. If the service is really bad (and my definition of that is surely not the same as yours), I will cut the tip. But I'm no sharp-eyed hawk, spending the meal *looking* for an excuse to cut the tip. If the service is smooth and reasonably timely, I'm good. And the server has done his job.

"Do you even EARN any money?"

Rude is your middle name, isn't it? Shall we compare paychecks? Oh yes, I earn money and I pay bills. I buy dinner, too, quite often. I also am aware that my server has bills to pay too.

>going in order as it is supposed to MORALLY be goes out the window?

"Going out of order" actually works out quite well - the server's training helps him make the most efficient use of his time, which is better for everyone. I don't care who came in first if we're all being served in a timely fashion and people don't have to wait excessively long to be seated. I thank servers everywhere for not going to each table, one by one, then to the bar or kitchen and back for every little thing. That *would* be a long evening. But people have mentioned time management to you before.

There is no moral precept that I know of about going in order. There are quite a few relating to how we treat other people - and they include people who are professional waiters just as much as they include you and me.

"There is NOTHING I have said that is wrong, NOTHING!!"

As long as you speak for yourself, think whatever you like. It only reflects on you. But don't presume to speak for everyone. What you say *is* wrong for me, and I don't think I'm alone. Every time I read one of your posts, I want to go up on the tip the next time I eat out.... to make up for whatever poor waiter you stiff next.

"I HATE people like you."

I'm not surprised. Based on what you post on the internet, you seem to hate everyone.

Springs1 said...

Sherri
"I can't think of a restaurant I eat at where the waiter doesn't come around with coffee, tea or soft drinks."

What kind of restaurants you go to? The ones I go to, even places we have never been out of state, out of town even, even chains, most DO NOT just come around without asking if we want a refill. It's the TRUTH and I do NOT tell them I don't want refills without asking either.

"Time spent with friends or loved ones in a pleasant place isn't "wasted" time to me. Sorry."

But your *PAYING* your HARD EARNED MONEY, WHY don't you *CARE* about the time **THE PERSON YOU ARE PAYING IS TAKING UP OF YOUR THIRST TIME OR IF YOU WANTED THE CHECK TO BE ABLE TO LEAVE TIME**?

"If I'm going somewhere after dinner, I mention the time frame to my server and I also order accordingly. That works just fine."

I NEVER mention it to the server. That's SELFISH. Do you think your stuff should get there BEFORE others that were before you? Now, if you asked for your check before your meal comes, that's fine, something like that, but don't think because you mention that you should get everything before others that were before you, because that would be unfair, don't ya think?

"Servers don't ruin my evening because my evening isn't about the server."

I am 100 ZILLION PERCENT OPPOSITE OF YOU, servers that give bad service DO RUIN MY OUTING. I can't help it.

I go out to eat to have a nice time, not to have a shitty time and they can make or break a good time for me anyway.

"But I'm no sharp-eyed hawk, spending the meal *looking* for an excuse to cut the tip."

I am NOT at ALL looking for an excuse to cut the tip. If I was, I wouldn't ask for condiments ahead of time at times for example. I'd always let the things happen, which I know most likely they are going to forget them if I order a bunch.

If anything, I hope EVERYTHING goes perfectly so I DO NOT have to cut the tip to make them do what I want next time or to show them the way they have hurt my feelings. I want to give a good tip and for things to go as perfectly as they possibly can. It's not about the money. I could care less about the money. I care about the CARING AND SERVICE in it. For example, 2 cents overcharge isn't going to do much for me. It's the principle that the server didn't TRY their best to not make something go wrong that they had 100% full control over. That they didn't care about our money, so WHY should we care about theirs as much? It's an eye for an eye. That's to me what tipping is all about. Treating people EXACTLY the way they treat you.

Continued next posts:

Springs1 said...

Sherri
""Going out of order" actually works out quite well - the server's training helps him make the most efficient use of his time, which is better for everyone."

NOT when ***YOU** are the person WAITING FOR YOUR CHECK OR REFILL, HELL FUCK NO!! It's not better.

This really happened, we asked for the check. 2 computers are on each side of this row of middle circle booths. No one was at the closest computer. The waiter goes way further to a table and asks what they want. He actually GETS the box. Whatever amount of time he took, it was FOUR MINUTES of ours by the time he got our check. It should have been INSTANTLY since he was right by the computer.

So you see, it's NOT better for everyone.

Once, we ordered our food, the waiter goes to greet a party of 6 instead of telling them a mini-greet of "I'll be right with you all", NO he takes SEVERAL MINUTES, so that meant our food was going to take LONGER DUE TO *HIM*, NOT the kitchen staff, SOLELY HIM!! If the kitchen staff doesn't have our order, HOW THE HELL can they start making anything or even have it next on the list? By the time he probably put our orders in, other servers at other computers put other table's orders in that ordered AFTER us, even the bartender could have beat our orders into the computer system.

IT IS NOT BETTER FOR EVERYONE! YOU DO NOT KNOW WTF you are talking about.

Continued next posts:

Springs1 said...

Sherri
"I thank servers everywhere for not going to each table, one by one, then to the bar or kitchen and back for every little thing. That *would* be a long evening. But people have mentioned time management to you before."

I'd rather wait my turn, so when it's MY TURN, it doesn't get dissed.

Sure the process of the entire tasks if you didn't stop ONE SECOND worth, YES, it would take less time to do the tasks, but the second table will get theirs sooner, the third table will get theirs sooner than they should, and the FIRST TABLES GETS TO WAIT THE LONGEST. IT'S UNFAIR!!

Morally, servers should go in the order in which people ask for things in.

For example, table 4 ask for 2 refills, table 5 asks for their check, table 6 asked for a 3 margaritas and 2 desserts. You'd probably put in the margarita, beers, dessert orders and print the check, then give the check, leaving the poor table 4 to wait for their refills an excessive amount of time for no real reason(VERY UNFAIR).

I would have gotten the refills first, then the check and given the check, THEN gone BACK to the computer to put table 6's order into the computer.

I wouldn't have made the first set of people wait for the others. I wouldn't have made the second table wait to leave. This may hold up the third table's order, but the thing is, they asked for their stuff THIRD, so they should only be thought of in the THIRD sense since they weren't first.

Am I right by that you'd do things in the way I said you would?

"There is no moral precept that I know of about going in order."

YES, it's called CUTTING. In line, when you cut, you are doing something that is not morally right.

http://en.wikipedia.org/wiki/Morality

"between those that are good (or right) and bad (or wrong)."

It is wrong to cut in line, wouldn't you say? Why, because it's not a line, it's someone's turn, is it OK to cut in certain situations to you? It isn't in ANY situations unless it is life threatening like the ER, otherwise, people wait their turn.

If people didn't have turns, I could go up to my server tap her or him or the shoulder to ask for a refill while they are in the MIDDLE of taking an order and actually make them stop taking the order they are taking to get my refill if that were the case. WE ALL HAVE TURNS. It's morally wrong for me to do that, right? Well, if you agree that it is morally wrong for me to do such a thing, then, it's morally wrong to get things in the wrong order, plain and simple. CUTTING IS CUTTING no matter if it's a line or not a line. We all have turns and most people don't like waiting unlike yourself.

JRW209 said...

I personally would like to thank sherri because she knows EXACTLY what going out is about. she is a awesome example on how to be a good guest to any restaurant. sorry springy but shes right and you (like always) are wrong but i like how sherri took the high road and talked to you like a normal human being...i think we all could take something from that. so until you just a enjoy a night out and not worry about how things are getting done around you, you will NEVER truly *ENJOY* a night out..yes we all work hard for our money but i dont get all riled up because someone forgot to do something for me or because i didnt get my drink before someone else...but thats me and your ..well you..nothing changes and the world keeps spinning..i guess if there werent people like you that were negative then the good tips wouldnt be as sweet..( <== this is where you say you tip well 25 sometimes 30 percent) but you unfortunatly are a necessary for the good to be good because no one can truly enjoy life without death..so in conclusion and to make it simple ...thanks for being an asshole because you make the nice people (LIKE SHERRI) seem a whole lot nicer.

JRW209 said...

glad to see youve given up

Springs1 said...

JRW209
"glad to see youve given up"

I WILL NEVER, EVER, EVER GIVE UP!! I know I am right and that's, that!

JRW209 said...

I don't know how to make u understand that thereis nothing u can say that makes u a pro at telling us how to do our jobs It doesn't matter f your the customer because I'm a customer at other places and I'm not even a quarter as a bad as you..

Springs1 said...

JRW209
"I don't know how to make u understand that thereis nothing u can say that makes u a pro at telling us how to do our jobs"

When *YOU* personally go through the issue at your table, you know MORE how to do the job than someone that hasn't had the issue. You said it yourself, you only had wrong food and cold food, WHOOPIE DO! I have had many times many other issues like wrong prices, extra items, wrongly rung up items(side salad without an entrée when I ordered one), wrong food, forgotten orders to be put into the computer, wrong orders put into the computer, forgotten food from the kitchen, etc.

When *YOU* experience ALL of that MANY, MANY, MANY TIMES over YEARS, come back to me. Get what I am saying?

suitsme said...

You're wrong Springs. Having someone make a mistake at your inconvenience does NOT inform you on how to do the job better than the person serving you. If that were true the folks surrounding the Fukushima Diachi nuclear power plant would be experts in earthquake proofing a nuclear reactor and someone in the audience at a NASCAR event would know how to drive better than Dale Earnhardt.
Being a customer does not teach you how to serve, just as sitting in an airplane does not teach you how to fly. To learn it, you must do it. Or as Dr Frankenfurter and company might say, "Don't dream it, Be it!"

Springs1 said...

suitsme
"Having someone make a mistake at your inconvenience does NOT inform you on how to do the job better than the person serving you."

So you are talking about if I get undercharged I am assuming, right?

Actually, it does in that I catch these things, the servers don't *TRY* to catch them, that's how.

"If that were true the folks surrounding the Fukushima Diachi nuclear power plant would be experts in earthquake proofing a nuclear reactor and someone in the audience at a NASCAR event would know how to drive better than Dale Earnhardt."

You aren't getting any customer reactions if you are in the audience, so HOW can you compare this to a restaurant? Also, wouldn't you have to go to SCHOOL to get certified to drive a race car, kind of like that I can't drive an 18 wheeler unless I have a commercial license? To be a server, you don't need even to graduate from high school even you STUPID NIT WIT!! No schooling need to be a server idiot!!

WHAT A DUMB COMPARISON. You are comparing apples to oranges.

It would be like me saying I know it all about how to serve, but never been or hardly ever been out to eat, just learned by watching tv. If you are in the audience, how can you know how to drive? If you are in the audience(at home watching tv or in a movie theater) watching servers serve customers like in the movie waiting, how would you or anyone just know how to serve without actually getting things happen physically in that situation? With serving, customers ARE INDEED in the situation getting wrong food, wrong prices, etc. The customers are IN the situation so they LEARNED by seeing what NOT TO DO since the problems got to their table. The people that watch it on tv wouldn't have a clue of how to do the job. Get what I am saying? Watching a race car driver is not the same as being in the situation yourself. WHY do I have to explain this you IDIOT?

"Being a customer does not teach you how to serve,"

It sure does when you see how to do the job better you IDIOT, how to PREVENT the problems from getting to you that you know good and well, YOUR SERVER OR ANOTHER SERVER COULD HAVE PREVENTED THE ISSUES that they could have controlled at your table you idiot.

Continued next posts:

Springs1 said...

suitsme - Continued:

"just as sitting in an airplane does not teach you how to fly."

You have to go to SCHOOL to fly. You don't have to go to school to serve customers food and drinks.

Actually, today you don't need to even go to school to be a bartender if you know how to make drinks as well. My sister-in-law worked as a bartender for years and NEVER ONCE went to school. She made some kick ass margaritas too.

Just sitting at a table doesn't teach me how to be a server. What did was things that happened like:

Getting condiments forgotten a zillion times.

Getting wrong prices to my table.

Servers admitted they forgot to put orders in.

Servers admitted they put orders into the computer wrong.

Servers that forgot to bring side dishes.

Servers that brought out wrong side dishes.

ALL of these things have ******HAPPENED******* at my table that I know ALL of them were caused by **MY SERVER** OR **ANOTHER SERVER**.

You see how to do the job better when the problems you know good and well, YOUR SERVER OR ANOTHER SERVER **COULD** HAVE PREVENTED THE PROBLEMS, BUT DIDN'T whether it was laziness or a real mistake, either way, you know how to do the job better than them to prevent the problems like that.

Just sitting doesn't make me a know-it-all, EXPERIENCING all of these things DOES!!

Having had proved to servers and managers things on menus and coupons. Winning battles with restaurants such as one coupon issue I won with the VICE PRESIDENT sent me a letter personally.

When it happens to *YOU* PERSONALLY(NOT IN THE AUDIENCE AND NOT THINGS THAT NEED SCHOOLING), you feel differently. Just like people that have cancer, well, now they are for cancer research, but before they didn't care. Until *YOU* get the problems, they *YOU* see how to do the job better. When you don't have the problems, then I can say you know how to the the job, but until then, I know better.

A good example, a waiter at a fine dining restaurant said it was a "misprint" when a margarita I ordered as it came $12 on our bill, but $10 on the drink menu. If he would have truly **TRIED** his best, he would have NEVER told me that. He admitted he brought the problem to us, but didn't *TRY* his best to PREVENT IT.

SEE, just that and I know how to do the job ***BETTER*** than him?

He was supposed to have found that and gotten it fixed from his manager **BEFORE** he handed us the check. That was his JOB! From a 25% tip to an 11% tip because of his uncaring, nasty attitude. I truly wish we would have stiffed him to show him. He did apologize at first and when he came back, I told him that "We don't order from the computer for that price to matter." He was like "Well, I fixed it." What an asshole as if his $2 isn't important to him? Seriously, most servers are so selfish and self-centered they think *THEIR* money is only important. I had told him that we don't order from the computer due to the misprint comment. If he was a good, decent person that since he didn't check it, he would have not blamed the menu, but he would have immediately said "I'm so sorry I didn't see that, let me get it fixed for you." He would have also maybe asked the manager to comp a coke off the bill for that large price overcharge, but NO, some servers are just assholes like that.

I have had servers blame the computers and old menus as well.

"To learn it, you must do it."

NO, you don't. To learn it, you must be IN THE SITUATION getting problems, then you know how to do the job better. I just proved it ABOVE with the waiter that overcharged us on the margarita $2. I KNOW HOW TO DO THE JOB BETTER. As I said above, I have proven to managers and servers different issues with menus and coupons.

Springs1 said...

suits me
One more thing:

Let's say you keep being given the wrong piece of paper to sign each time you go to a certain office such as to renew your insurance and each time, you tell them it's wrong, they give you the correct form, even once, someone did it correctly that you never have gotten before, but most of the times, you got the wrong form, wouldn't you feel like you know more about the job **ALL BECAUSE YOU KEEP ON, KEEP ON, KEEP ON EXPERIENCING THESE SAME ISSUES**?

Think about it, if you knew that the form was wrong you were being given time and time again, only some got it right, wouldn't you think you knew at least THAT part of the job BETTER than they do?

Now do you understand, except with serving, I have MANY issues that I know more than a lot of servers, not just one issue?

In this situation with the wrong form example, don't you think that ((PROVES)) you don't have to ***DO THE JOB** to KNOW HOW TO DO THE JOB **BETTER** than the people that do the job? I am only talking about this one issue, but still, that part you would know how to do BETTER than someone that has NEVER did the job vs. people that have been there for months or even if it was a newbie, you have ZERO experience, they have a week let's say, that's MORE THAN YOUR EXPERIENCE, ISN'T IT?

I have experience that with servers where a waitress it was her second day and I knew more about the drink menu than she did. It's sad and pathetic, it really is. I KNOW MORE ABOUT THE JOB THAT WHAT YOU THINK!!

Springs1 said...

suits me
Do you understand that you can know more about a job through CUSTOMER SERVICE EXPERIENCE dealing with PROBLEMS BETTER than people that (WORK) there?

Another good example, is for example, I have been to Applebee's a lot in my lifetime. I know some of the menu. Let's say a newbie that hardly ever ate out and never ate at Applebee's it's her first week. She serves me. WHICH ONE OF US WILL KNOW MORE YOU THINK if she doesn't study the menu much?

Well, I am waiting.....

Even though there are menu changes, a lot of stuff has remained the same for years.

My entire point is that I would know much more about the menu than she probably would, because most servers are too lazy to study the menu. If I knew I wanted to work as a server, I wouldn't work until I studied the menu 100% and knew what kinds of bar drinks they have that aren't on the menu that I may end up serving. For example, once a stupid waitress brought me a black russian in a clear glass at Houston's. I had told her I wanted a white russian made with absolute and kahlua. She comes back with as I said a black russian I immediately notice without her putting the glass down even.

When you serve, you need to know **WTF** you are serving, including things not on the menu.

I KNEW how to do the job better than that waitress, you see.

She brought out the black russian. I am pretty sure she put in the order wrong and that the bartender knew how to make a white russian. It was very easy to tell just by LOOKING it was wrong. To her, she was too lazy ass to LEARN the drinks that are pretty popular. It's not a non-well known drink. They have daiquiris even with white russian. I can see some of the weird ones on the internet not knowing, but to me you should know what the drinks usually look like for example:

Long Island Iced tea
Margarita
fuzzel navel
pina colada
mai tai
white russian
black russian
martini


etc.

You get my drift, right? I wouldn't expect my server to bring me red in my margarita unless I ordered something red like a strawberry margarita or chambord in my margarita, something like that, but otherwise, it shouldn't be red for example.

Do you realize how many times I have had mistakes where I knew before I ever took a sip or tasted or touch the item that they were wrong?

I had a few months ago or so, a drink that was on the drink menu. When it came to the table, it had red in it. I knew it was the one that had chambord in it, which I didn't order that. I knew IMMEDIATELY it was wrong. I knew MORE than the waiter about the menus. ANY IDIOT that wasn't lazy ass and uncaring would have compared the MENU DESCRIPTION to the drink, then saw DUHH, this margarita that she ordered doesn't have red in it.

I mean, that really makes me feel like I know how to do the job better, I mean seriously. Start having the issues come to your table, you will see then how STUPID and LAZY these servers appear.

JRW209 said...

you may be right when it comes to drinks because you only have to be 18 to serve drinks and most servers are younger and probably dont have the slightest clue about alchol ..and i admit i didnt either until i saw it enough.but this doesnt mean that ur an expert..ur just old-er and maybe an alcholic..since you get so enraged with the little things..have you ever sought counseling? maybe go to some AA?

Springs1 said...

JRW209
"you may be right when it comes to drinks because you only have to be 18 to serve drinks and most servers are younger and probably dont have the slightest clue about alchol ..and i admit i didnt either until i saw it enough.but this doesnt mean that ur an expert..ur just old-er"

First off, the 2 examples I mentioned were people that for SURE were MUCH OLDER than 18 or 21 even. So what you are saying doesn't matter anyway, because ANY SERVER can **COMPARE THE DRINK MENU** TO THE DRINK when they are bringing it out. As far as the drinks not on the menus, there's the INTERNET. Most people these days have some type of internet access that they can try to learn on their OWN drinks such as a some drink recipe websites.

Some of the issues I have had though were **DRINK MENU ITEMS**, NOT something that wasn't on the menu. Like that margarita that had the chambord in it.

http://www.serranossalsacompany.com/menupdf/menu_drink.pdf

I received the mambo meltdown, but I ordered the Milagro(the miracle) margarita.

ANY IDIOT can tell DUH, the DESCRIPTION DOESN'T HAVE RED IN THE MIRACLE MARGARITA, DOES IT if they **COMPARED THE DRINK MENU DESCRIPTION TO THE DRINK?

"Milagro 100% Blue Agave Tequila, Cointreau Liqueur, and fresh squeezed top shelf sour."

Does this sound like they'd have "RED" in the drink, yet the waiter that brought it out appeared to be around 30 or so?

It's ANYTHING that the server can compare the menu to the item if it's something that can be noticed that's wrong without *TOUCHING* ANYTHING, which means this pertains to FOOD items as well or even VIRGIN DRINKS even.

"and maybe an alcholic..since you get so enraged with the little things..have you ever sought counseling? maybe go to some AA?"

I drink once a week. I don't drink every day. You may call me an alcoholic on Saturdays, but that's as far as it goes. Sure, once in a while, I may drink 2 days such as if there's an event I go to or a holiday, but in general, I only drink on Saturdays.

I don't get WHY you think this has to do with anything though of being KNOWLEDGEABLE ABOUT WHAT YOU SERVE SOMEONE? Sure it helps if you order that item, but if you don't, you can STILL KNOW the items by **COMPARING THE MENU TO THE DRINK OR FOOD** FOR ANY OBVIOUS ERRORS. If it's not a menu item, you can LEARN things at home on the INTERNET, since most people have at least ONE computer with internet access in general or have it on their cell phones.

I have had a drink menu that stated it had sugar on the rim of an orange flavored martini, well, the STUPID WAITRESS BROUGHT IT OUT WITHOUT THE SUGAR ON THE RIM AND I DID NOT ALTER THE DRINK ANY. I KNOW MORE AND NOT TOO LAZY TO ***READ*** THE MENU THAT I KNOW MORE THAN THE SERVERS!! I DO!! THESE EXAMPLES PROVES IT, otherwise, they would have done the job correctly most likely wouldn't have they? They didn't take the **EFFORT** to compare the menu to the drink or look up recipes on the internet for popular bar drinks.

I didn't say it makes me an "expert", I said it makes me MORE KNOWLEDGEABLE THAT I CAN DO THE JOB********BETTER******** THAN EXPERIENCED SERVERS IDIOT!! THAT IS THE GOD'S TRUTH AND YOU KNOW IT!!

JRW209 said...

ur calling me an idiot? you are assuming that your better than alot of people and have never done their job..whose the idiot now...just because you have a"better plan" doesnt mean it will work...you have no idea about anything you talk about its really kinda sad..like what do u really know? please please please get a server job and prove me wrong...with how much you are on here you could afford to get another job..you are delusional if you think you could out perform me...and yes u will ignore and not respond to this because you wont get a server job..you might be scared you cant handle it huh? awww...

Springs1 said...

JRW209
“you are assuming that your better than alot of people and have never done their job..whose the idiot now...”

HOW is not doing the job when I have had **PROOF** that I knew the job better that I was showing even MANAGERS?

For example, a plaque outside of the lounge of a local chain restaurant we have here had on it half priced martins 4-7p.m M-F. They also had just recently changed the prices the bartender said on their menu lowering the prices on most of the martinis. They also had a plastic thing that you put on the table or bar that has an advertisement in it saying “$5 martinis” during happy hour.

So when we were charged, I had to point out to the **BARTENDER AND THE STUPID IGNORANT MANAGER THAT HAD THIS ON HIS BUILDING** that they had half priced martinis. The manager had no problem giving it to me. The thing is, I hadn’t been there since March, this was July and I had only been to that location about 3-5 times if that ever even. I KNEW MORE ABOUT THE JOB THAN THE MANAGER AND THE BARTENDER.

I didn’t need to do the job to know what was advertised in the restaurant. See what I am trying to convey here?

I KNEW MORE ABOUT THE PRICES THAN THE PEOPLE THAT WORKED THERE!! It’s pathetic, it really is.

Same restaurant, they had a martini on the menu I ordered as is that had in the description that it had a sugar crusted rim. I ordered it exactly as it came from the menu by just saying the name of the martini. She comes back with no sugar crusted rim. I notice it within 2 seconds of her putting it down. Talk about LAZINESS AND BEING IGNORANT about what you are **SERVING**. You don’t even need drink in a glass to see if there’s sugar crusted rims or if there’s salt on a margarita glass even.

See, that’s just some examples of how I know more than the servers know about the job THEY HAVE DONE, I HAVEN’T, YET I KNOW MORE. WHY IS THAT? It’s because I am not too lazy to **READ** the menu and signs in the place, THEY ARE!!

You are just mad that I PROVED YOU THE HELL WRONG!! WHY can’t you just admit that, huh?

Continued next posts:

Springs1 said...

JRW209
“just because you have a"better plan" doesnt mean it will work...you have no idea about anything you talk about its really kinda sad..like what do u really know?”

I just said it in the above stuff I talked about. I have many of times shown wrong prices to the servers over the years.

I know a lot, because I also know how it FEELS for things to happen to *YOU* and **YOU** do NOT. You don’t know what it’s like to have wrong prices again and again. You don’t know what it’s like to have your condiments forgotten again and again with no apology. You don’t know what it’s like to have servers forget to put in your appetizer orders. You don’t know what it’s like to have your server forget a side dish? You don’t know what it’s like when your server acts like they could care less about you, but then want your money. You don’t know what it’s like when *YOU* asked for your check 10 minutes ago, but your server is bussing a table instead of letting you be able to leave.

WE DO know how things feel not to do them to someone else.

The very first time I had gone to On the Border(it’s an hour and half away so we haven’t gone much since it’s kind of far), the waitress was horrible. She was stupid, lazy, and uncaring. Another server forgot the ranch I had ordered and neither server apologized for the forgotten ranch. She brought out my husband’s meal without the rice, brought out 2 sets of beans. The meal COMES with rice and beans. The waitress said “I don’t know why the cook plated 2 sets of beans.” She didn’t apologize. My chimichunga I ordered half ground beef half shredded chicken. Well, I didn’t expect her to cut it open, so let’s say she put in the order correctly, so I presented the situation to her, she says “Doesn’t it come with shredded beef.” I luckily had a menu by me that I keep to make sure the prices are correct, so I show her where on the **MENU** it had GROUND BEEF. http://www.ontheborder.com/printable-menu.aspx “Classic Chimichanga - $8.99 meat, cheese and pico de gallo, then topped with melted cheese. Served with choice of chile con carne, fresh sour cream sauce, queso, or ranchero sauce. Seasoned Ground Beef or Slow-Cooked Pulled Chicken”

So I proved her wrong on the menu, no sorry again. She was TOO LAZY AND STUPID TO **READ** THE MENU, yet, this was our FIRST FUCKING ASS TIME HERE AND WE KNEW MORE ABOUT THE MENU THAN SHE DID. We knew that the items that we both ordered came with rice and beans, but my husband didn’t receive rice nor did he say he didn’t want the rice in any way, shape, or form.

On our bill it had black beans. We didn’t order an extra set of black beans. Turns out, because I had ordered bbq sauce, she didn’t know the computer well enough, thought that “BB” was bbq sauce(WHAT A FUCKING IDIOT), so that’s why my husband got 2 beans in the first place, which honestly, if he would have ordered an extra side of beans, he would have had rice, beans, and an extra side of beans. So she OVERCHARGED us also, no apology. We left 6%. We could have stiffed her, but we didn’t.

When ********YOU************** go through this COMMON SENSE SHIT ON A ****PERSONAL******** LEVEL, you see how to do the job better.

**YOU HONESTLY DON’T SEE **WHERE** I AM COMING FROM, HUH? Be honest now.

“please please please get a server job and prove me wrong...”

I don’t need to get a server job to prove you wrong, although, I may end up doing that one day, you never know only to make money, not to prove you wrong, although I sure as hell will prove you wrong, because I am a hard worker. I hate to have nothing to do. I am not like you.

Continued next posts:

Springs1 said...

JRW209
“you are delusional if you think you could out perform me...”

NO, I KNOW I CAN!! When **YOU** go through the fucking ass shit we have gone through, then come back to tell me. YOU NEVER HAVE GONE THROUGH BAD SERVICE LIKE WHAT WE HAVE. You admitted it. You just said you had wrong food and cold food. Probably not many times even, am I right? Also, as I said before, most of the times, cold food isn’t the server’s fault, it’s the kitchen staff’s fault for not warming up the food enough or cooking it enough.

Don't you get it when *YOU* see the things wrong, I showed how I can do the job better than that waitress and that waiter that brought out the appetizer without apologizing nor getting the ranch. I KNOW HOW TO TREAT ANOTHER HUMAN BEING BETTER, because *I CAN RELATE**, YOU CAN'T!!

“you might be scared you cant handle it huh? awww...”

It has nothing to do with no being able to handle it, it has EVERYTHING to do with I love my weekends and holidays OFF. When you work as a server, even if you can pick and choose your schedule(I know a server that only works M-F, during the day hours), I wouldn’t make as much money as the weekends simply because not as many people as the weekends to make as much. So if I wanted to make the most money, I’d have to work weekends, which that means I wouldn’t see my husband much if I did. I wouldn’t want that. WHO WOULD?

Springs1 said...

JRW209
Do you understand that it seems the servers don't **TRY** to get things obviously correct to the table and that I WOULD since I am not lazy and uncaring like these servers that I just talked about in the other posts?

http://tikisgrill.com/wp-content/uploads/2011/04/101101-Tikis-Drink-Menu-Web-lo-res5.jpg

This is just a random goggle search of drink menus.

The one on the bottom, the waitress or waiter or bartender that would "SERVE" this drink if it was ordered as it came on the menu should make sure it would have a slice of orange and a cherry. I wouldn't serve the drink if it didn't appear like the picture.

My point is, that's just like the sugar crusted rim waitress issue, except that was in a description rather than a picture.

I KNOW HOW TO DO THE JOB **BETTER*** than most servers do, because I would take **EFFORT** into finding out "IS THIS CORRECT" BEFORE I WOULD LEAVE THE BAR OR KITCHEN FOR ANY OBVIOUS ERRORS.

Sure I would make mistakes, but it seems that when you tell your server nicely about an issue, being that most don't say they are sorry, it really shows and proves how they couldn't have possibly tried their best by comparing the menu and/or written order/or ticket to what they are bringing you.

You know what I am saying is the truth that most servers don't try their best to "serve" things obviously correct. You don't agree?

JRW209 said...

ur crazy if u think u can do this job just off of the customer experiance..thats like me getting my car worked on and they keep messing up and because i see what they messed up i know how to fix it better than the TRAINED people...and i understand servers do not have professional training but that doesnt mean you can grab a customer off the floor that observes us and they can keep up with us...u dnt know how to use the computer.. u dont know how to talk to the cooks ..and from what u have said you have no idea how to multitask when it comes to taking tables..because no one would be a succesful server by handling one table at a time ...it doesnt work that way....so u dont understand it from my point of view, i can tell that

Springs1 said...

JRW209
"ur crazy if u think u can do this job just off of the customer experiance..thats like me getting my car worked on and they keep messing up and because i see what they messed up i know how to fix it better than the TRAINED people...and i understand servers do not have professional training"

I am not on the other side of the mechanic's situation where I can figure out what is wrong with my car. I may have an engine light, but I have NO CLUE WTF is wrong with it, unless I have knowledge of a mechanic, which the average person doesn't, that's why we bring our cars to get fixed by them the majority of the time(some people do it out of laziness or convenience such as getting old changed).

When I see onion rings instead of fries when I ordered fries ANYONE can notice this and have KNOWLEDGE of this WITHOUT **ANY TRAINING***, it's called COMMON SENSE and READING THE WRITTEN ORDER AND/OR MENU.

When I had margarita that had the chambord in it, I could notice the liquid in the glass had some RED in it. It doesn't take a someone with **TRAINING** to figure this out. WTF do you think this happens? It's because most servers ARE LAZY out there. They don't want to check to make sure things are obviously correct for things that they have FULL CONTROL over.

"ut that doesnt mean you can grab a customer off the floor that observes us and they can keep up with us...u dnt know how to use the computer.. u dont know how to talk to the cooks .."

I don't know the computer, you are right about that, because EVERY restaurant is DIFFERENT and restaurants change things too. That's one of the things I would have to be trained on.

I wasn't talking about simple computer training that I can learn. I was talking about the STUPID IDIOTS THAT SERVE US STUPID ASS DUH MISTAKES. Don't you get that?

Like the waitress at On the Border, I would have known the chimichunga had ground beef, because I would have took the effort to READ and STUDIED the MENU.

That waitress also was stupid to blame the cooks even if she would have put in the order correctly, because my husband noticed this IMMEDIATELY 2 seconds of the food hitting the table, it wasn't like this isn't common sense.

With a mechanic, I wouldn't know why my engine isn't working unless I had someone train me with that, but a server, ANY IDIOT OFF THE STREET can COMPARE the menu DESCRIPTION and the plate of food, see 2 sets of beans instead of just one and no mexican rice.

http://farm4.static.flickr.com/3250/3885806761_a337f421d1.jpg

You can tell there's rice on the plate, right? Do I have to be a "SERVER" or have "TRAINING" to know this? Isn't this COMMON SENSE?

Understand what I am getting at? I would need minimal training, while that waitress that served us at On the Border needed LOTS of training because she must have not had much experience being a customer in a non-fast food restaurant or had much experience having problems with her food at a restaurant not to know this.

I can tell the cooks what I want to, HOW I want to. 86 means they are out of something for example. On the fly - Means quickly(Let's say I forgot to put an appetizer order into the computer so I need that appetizer on the fly).

I can tell the cook in my own way, but honestly if the things that have to be done are in the computer, it won't be as difficult if you can put all the specifications in the computer. Some people are too lazy to do that for the computers that do let you put it in. I have had at a chain restaurant my specific words on my check(almost burnt bacon)(no salt on fries) for example. That means most likely if it came out on our check, it probably was on the ticket in the kitchen as such that she put the order in correctly.

Why did we know the menu BETTER than she did, huh? LAZINESS, LAZINESS, UNCARING, LAZINESS is what it's ALL ABOUT!

Continued next posts:

Springs1 said...

JRW209
"and from what u have said you have no idea how to multitask when it comes to taking tables..because no one would be a succesful server by handling one table at a time ...it doesnt work that way....so u dont understand it from my point of view, i can tell that"

I do have an idea how to multitask. I would do what was FAIR.

There's a difference between multitasking fairly and not fairly.

If table 4 asked for their check, table 5 asked for some napkins. I'd print out the check and grab napkins, hand table 4 their check, give the napkins to table 5.

In another scenario though, if table 4 asked for 3 refills, which as I passed by table 8 wanted 8 refills, I sure as hell am not going to risk spilling 11 refills nor would I be unfair to table 4 making them wait for me to fill up 8 more drinks, I would get the 3 refills first. It's ONLY FAIR and it would probably be safer not to spill them doing it that way. You would probably be an unfair server getting all 11 at once and maybe even given table 8 theirs first even, which I couldn't fathom doing that.

You just don't understand that I have ((PROVEN)) I KNOW MORE THAN THE SERVERS THAT HAVE DONE THE JOB, WTF YOU DON'T SEE THAT YOU IDIOT?

Springs1 said...

typo
"old changed)."

Oil changed.

Springs1 said...

JRW209
If you see what "NOT" to do because the IDIOT server you had brought out an OBVIOUS error, don't you think you would have more KNOWLEDGE about how to do the job than they do?

I have had a waitress once bring my husband a CUP of bisque instead of a BOWL, which he ordered a BOWL.

Those OBJECTS without NOTHING in the containers you can tell the difference between a cup and a bowl. A CHILD can do that at least. Even the difference in prices a CHILD can compare $4.99 to $5.99, determine what is different with the 2 numbers.

Salt on a rim of a glass, you can notice that without having ANY LIQUID in the cup.

My husband asked for ketchup at a seafood restaurant and the stupid waitress brings just about an almost empty bottle to him. IDIOTS that serve us today is just RIDICULOUS!!

Giving the check with the dessert when I wanted another bar drink. First off, any caring server would have ASKED if we wanted the check too at the time of dessert. Secondly, if we would have wanted the check, she would have brought it out BEFORE the dessert arrived, even if the server had to make the dessert.(I bet you didn't know I know at some restaurants the servers make desserts and/or side salads, did you?) IDIOT SERVERS THAT WANT TO PREDICT RATHER THAN FIND OUT FIRST, SO THEY MESSED UP.

Not asking everyone at the table, just one person what they want. HOW STUPID can you be, YET, there have been some servers that have done this to us.

Auctioning off drinks when you are the server that took the order. Any good, non-lazy server will NOT make the customers tell their drink order again just so the server will not have to REREAD their written order.

Being served food without utensils or a napkin. It's ridiculous how some servers don't notice this by the time your food comes. I know no one is perfect, but still, common sense you need utensils possibly and/or at least one napkin.

These are just SOME things that I KNOW from MY EXPERIENCE as a customer.

Do you see that these examples need NO TRAINING WHAT-SO-EVER, YET, we get them from STUPID, LAZY ASS, UNCARING, IDIOTIC SERVERS?

JRW209 said...

yes any idiot person can become a server.i have a few at my store ..doesnt mean they will be successfull..and its easy to talk about serving sureee...the difference is when im talking about it i know what im saying ur just rambling about how you "think" u can do it..yea its easy to say all the things ur describing but saying and doing are two different things...and there is really no reason to be so condecending to servers..its really unneccesary..

Springs1 said...

JRW209

“doesnt mean they will be successfull.”

I never said ALL will, but I feel I would, because of all the crap service I have gone through. I know what it’s like to be in the customer’s seat getting problems YOU NEVER EXPERIENCED BEFORE that we experienced A NUMBER OF TIMES.

“ur just rambling about how you "think" u can do it..yea its easy to say all the things ur describing but saying and doing are two different things.”

While yes saying and doing it is 2 different things, I know the idiots that have come to our table unknowledgeable about WTF they are SERVING us. I am not a person that wants to just do nothing. I always found work when I had any job. When there was very slow like in the summer at the donut shop/diner I worked for a long time ago, I didn’t just sit there; I went to the back and cleaned up stuff. I always wanted to earn my pay and keep busy so the time could past faster as well as ACCOMPLISH something. I am not like you that probably would rather if they didn’t have any customers play around. Am I right you’d rather just play around if you didn’t have anything to do or would you try to find something to do like I do at ALL my jobs I have had. At one of my office jobs, I have had, our server in our office wasn’t working, everyone else just sat there, I vacuumed almost the entire office. Another co-worker that has so similarities to me dusted. I am a person that doesn’t want to sit and do nothing.

“and there is really no reason to be so condecending to servers..its really unneccesary..”

WHY, I KNOW MORE THAN THEY DO? Seriously, if I know more about the job than you, what does that tell you about yourself? Seriously??? I mean when I proved that the plaque was there that stated the martinis were half priced, the MANAGER didn’t even remember that was there, HOW STUPID of these people, for real? STUPID managers would even put a permanent plaque for pricing anyways. That’s just stupid to begin with. I know they probably though the prices would always go up, but still, making a permanent plaque with prices is just STUPID of ANY OWNER of a company. Prices change, so WHY would anyone do such a STUPID THING, then no remember it was there along with the bartender? Then the bartender was too stupid to notice being that he was there LONGER than me.

Also, like the waiter that brought out the margarita with red, HOW STUPID is that waiter? Seriously? I KNOW MORE THAN YOU ABOUT WTF YOU ARE SERVING ME!! THAT IS PATHETIC!! IT’S UNCARING AND IT’S LAZINESS!! All of those issues like that weren’t mistakes where they took EFFORT to find a problem, NONE of those people DID, even a manager didn’t. PATHETIC!!

If I didn’t know more than WHY do I have problems? Seriously, these issues wouldn’t be issues if they knew more than me. Understand??

A lot of servers today don’t try their best, that’s the problem. If they would, service would hardly have any problems instead the majority of the times there are problems, because of uncaring and lazy ass people that don’t give a shit about WHAT they are doing, about what’s in their hands that’s OBVIOUSLY WRONG.

So you don’t agree that most servers don’t verify WHAT they are bringing out? You know they don’t, most don’t, that’s why we have this problem. The bartender didn’t even think about the plaque even. That’s how STUPID people are. It’s ridiculous when *YOU* that hadn’t been there since MARCH, was there in JULY, noticed this, but the STAFF doesn’t? I don’t care if that week they changed the prices, they had more time than the hour or two I was in the lounge to have noticed this. I am pretty sure it was DAYS ago that people got overcharged and stupid customers actually are too lazy and stupid to check their check against the menu or plaque or sign prices.

JRW209 said...

you cant do it sorry but i dont see just because you see everything going on that it makes you an expert..if i havent been working in the industry for 4 YEARS then i wouldnt have a clue either...but the difference between you and me is i would have admitted to not knowing shit but you wont..sure you have bad service and you Say you can do it..but will you i think not..and until you get a job as a server and are successful anything and everything you say about the job is just a bunch a shit coming out of your mouth because you like to hear yourself talk( or like to read what you write, either way)

Springs1 said...

JRW209
"you cant do it sorry but i dont see just because you see everything going on that it makes you an expert.."

I see ENOUGH, I can see what *NOT* to do as what MOST do since most people have PROBLEMS as you said you don't!!

"me is i would have admitted to not knowing shit but you wont..sure you have bad service and you Say you can do it..but will you i think not.."

I would, because I want not to be BORED on the JOB. I am NOT like most people. I ASK FOR MORE WORK.

"until you get a job as a server and are successful anything and everything you say about the job is just a bunch a shit coming out of your mouth because you like to hear yourself talk( or like to read what you write, either way)"

As you said before, YOU NEVER got wrong food lots of times, wrongly charged, etc. so you don't KNOW **HOW IT **FEELS** as the ***CUSTOMER***, SO I CANNOT EVER AGREE WITH YOU. When *YOU* have it happen TIME AND TIME* AGAIN, come back to me, we will talk on HOW YOUR SERVER **COULD HAVE NOTICED WHAT YOU GOT WRONG AT YOUR TABLE**. Seriously, I want you to go to places that something will go OBVIOUSLY WRONG that your server can determine what's wrong. See how it feels, then come report to me.....

Becca said...

the server isn't "stealing" from you. Nobody is stealing from you, but If you had to blame it on someone, it would be the restaurant. All the money that you pay for your meal, goes to the restaurant. If you were charged 50 cents, that's going to the restaurant. the server doesn't get to keep the difference of the old vs new menu prices, so stiffing your server because the RESTAURANT charged you 50 cents makes you a horrible human being. No one intentionally rings in the wrong thing to take your money. We know you look at the bill before you pay.

Springs1 said...

Becca
YOU ARE SO STUPID, YOU REALLY ARE!!

"the server isn't "stealing" from you."

They are if they never **COMPARED*** the ***MENU PRICES** to the **PRICES ON THE CHECK**, because that means it's ********INTENTIONAL*********** they didn't *******TRY******** to CATCH THE DISCREPANCY.

It's not a mistake if you didn't *TRY* to prevent it, that's INTENTIONAL just as not studying for a test just because you don't "feel" like it is intentional.

"but If you had to blame it on someone, it would be the restaurant."

NOPE, that's actually 100% IMPOSSIBLE.

Here's why:

1. A restaurant is a building, a place of business. I doesn't have any hands to "HAND" me NUMBERS on a piece of paper that don't match the menu, which is the ADVERTISED PRICE they only can legally charged.

2. Your server is 99.9% of the time the ****LAST PERSON********* that can ******READ******* the numbers on the check to notice if they match or not.

3. Your server is getting a tip, therefore, there's that incentive to compare the check to the menu prices on that check.

4. If the customer can notice for example, $7.29 isn't $6.99 (that was one of our overcharges we had), so can the *****SERVER***** unless your server doesn't hand you your check.

5. Unless the computer would have a mechanical hand that hands me my check, it's a ******HUMAN BEING******** that is at fault. Think about it, I write or print out a piece of paper with $7.29 for the item. You can see the menu states the same item is $6.99. SOMEBODY that has a set of EYES that doesn't need glasses and that isn't illiterate can notice this. A building or the computer system doesn't charge the customer, an actual human being does. That's ANY type of service. It's *PEOPLE* that bill you. The manager or/owner isn't the last person to see the bill, therefore, they can't be at fault.

It's just like when you get the neighbor's mail in your mail box. You live at 123 Pine Street, they live at 124 Pine Street. The sorters were supposed to notice this, but didn't. That means the mail man or mail lady could have noticed this *BEFORE* she put the mail in the wrong mail box.

"All the money that you pay for your meal, goes to the restaurant."

SORRY, this is where you are SO STUPID AND IGNORANT as well.

THE HIGHER THE BILL, THE MORE TIP WILL MOST LIKELY BE MADE DUMBASS IDIOT.

So NO, with overcharges, the servers can make more money. For example too, we have had a $2 overcharge before on a price. $52 x 20% = $10.40. $50 x 20% = $10.

If the person was rounding even, they might just go to $10.50 if they didn't tip the exact amount. Even if they did, that server made 40 cents MORE off of the overcharge IDIOT. WHAT STUPID IDIOT YOU ARE. GO BACK TO SCHOOL!!

"If you were charged 50 cents, that's going to the restaurant."

NO, tax is on there too. Our tax rate here is 8.75% tax. 4 cents would added, so I'd be charged by the government 4 cents as well.

Also, let's say our bill is $50.54, the tip at 20% is $10.11.

If the customer was to tip exactly to the 20% level, they would leave you 11 cents MORE in PURE PROFIT THAT GOES TO ********YOU***********, NOT THE RESTAURANT YOU IGNORANT IDIOT.

"the server doesn't get to keep the difference of the old vs new menu prices"

11 cents in this scenario the server did. The 50 cents, you are right, they won't get to keep the 50 cents, but by charging me 50 cents MORE plus tax, they have MADE 11 cents PROFIT off of it though if I were to tip exactly 20%. The government would have 4 cents more as well.

Continued next posts:

Springs1 said...

Becca Continued:
"so stiffing your server because the RESTAURANT charged you 50 cents makes you a horrible human being."

NO, it makes the server a horrible human being that they are SOOOOO LAZY ASS AND UNCARING they didn't **************TRY************** to notice this ********BEFORE******** they gave us our check. You don't understand it's not a mistake if you don't compare the menu prices to the check, it's BEING AN UNCARING HUMAN BEING. THAT MEANS *YOU* a horrible human being not to ***********CARE************ about your customer's money in order for them to care about your money.

I think it's horrible that a server doesn't care about their customers money that they aren't willing to *TRY* to catch things like this that DO HAPPEN QUITE OFTEN.

"No one intentionally rings in the wrong thing to take your money."

IT IS INTENTIONAL if you aren't ********************TRYING**************** to catch it. If you don't compare each price on my check to the menu price(not all menu prices are listed such as most restaurants don't have soft drinks or tea on the menu for example), then you *ARE* INTENTIONALLY overcharging me, because you didn't *CARE* to try to prevent it. As I said before, it's just like not studying for a test on purpose just because you didn't want to, basically being lazy.

You are intentionally not comparing the menu prices to the check by not DOING IT AT ALL. THAT IS WHAT GETS ME PISSED ABOUT IT. I shouldn't have to tell my server to check the prices. It's COMMON SENSE you have to do things CORRECTLY to get a good tip, so in order to do that, you have to at least ********TRY*********** your BEST.

"We know you look at the bill before you pay."

But it's not *********OUR JOB************* to make sure our prices match the menu. WE DON'T WORK THERE AND WE SHOULDN'T HAVE TO CHECK EACH PRICE ON OUR BILL SINCE *WE* ARE PAYING OUR SERVER, NOT OUR SERVER PAYING US. They have a job to do, NOT US. WE ARE THE CUSTOMERS.

Continued next posts:

Springs1 said...

Becca -Continued:
It's not our job to check each price for correctness. *YOU* are supposed to know the prices better than I do since I don't work there. What I mean by know is not by memorizing, I mean by TRYING to notice if there is a wrong price or not. We are not supposed to show you where on the menu something is. That's not our job. WE ARE *******PAYING********** YOU TO DO IT, so QUIT BEING LAZY AND COMPARE THE PRICES ON THE CUSTOMER'S CHECK TO THE PRICES ON THE MENU. You can do this periodically and not wait until check time such as while we wait for our food. You don't have to wait until the very end to check each price and I wouldn't ever recommend any server would do such a stupid thing. You check it as you go, as you ring it up, so then when the customers want their check, you just have to check the last item or items if there are any and give them their check. You would have checked all of them.

You don't understand my rant. My rant is about LAZY, UNCARING servers that aren't WILLING TO ************COMPARE THE MENU PRICES TO THE CHECK PRICES*********!! It's not a mistake. There are no servers that do this and should. I am SICK of showing servers where the correct prices are. THAT IS NOT MY JOB as a customer to go through my check with a fine-tooth comb per say to make sure my server that I thought I could trust that I can't trust.

Shouldn't we be able to trust that you at least **TRIED*** to make sure we weren't overcharged by *CARING* about our money if you expect us to *CARE* about your money, huh?

It has to do with *CARING*. Being caring about money shouldn't just be about the server, it should be a TWO_WAY street. You care about my money, I will care about yours.

If you do truly compare the menu prices to the check and just miss something, you will admit fault. Some servers have said to me "It's a misprint" or "The old menus are still here and the newer menus aren't out" or "the computer." All of those servers ADMITTED by saying those things they DID NOT compare the menu to the check prices, because if they did, they would have blamed THEMSELVES for not noticing for example $12.99 isn't $13.99, which that one happened last year on my birthday even at Outback. The uncaring bitch blamed the fucking ass computer instead of HERSELF. The computer doesn't have a mechanical arm handing me my check, my server is and they can notice a "2" is not a "3" just as we did. It's sad we have to do their job for them. She got 10%. Mostly because of HOW SHE LIED blaming it on the computer more than anything I was so pissed at her about that. I mean, WHY blame a machine. Someone actually puts these prices in which is usually corporate or the managers, but the person that could have noticed this was our waitress since she was the *LAST PERSON* to notice this. If she would have blamed herself by saying "I'm so sorry I didn't notice this, let me get a manager" and even would have asked her manager to comp at least a coke off our bill for our inconvenience, that would have been a 19% tip. BUT NO, servers are LAZY and want to blame OBJECTS OR OTHERS for *THEIR* fucking mess ups. I can't say mistakes, because she admitted she didn't try to catch this by blaming the computer.

My rant is truly about the lack of *CARING* and *TRYING* one's best. If you just hand me a piece of paper with numbers, you know we got a *MENU* with prices that told us this is what we were supposed to pay for those items that we *ORDERED FROM*, so that's what you go by. We don't order from that computer system, so that computer doesn't count for shit.

The only way it's not the server's fault is if the manager or another server hands us the check with a wrong price, because they were the *LAST* PERSON that could have noticed the wrong prices on a piece of paper called the check.

Springs1 said...

Becca
I wrote back on the bartending blog also, WHY don't you have a response for why you think it's OK to let cutting happen when EVERYWHERE ELSE except ER we have to wait longer even though we have something that takes less time?

Springs1 said...

Becca
One more thing:

It becomes the server's mistake once they hand the piece of paper with the wrong number like with the item my husband ordered was $12.99, but on our check was $13.99. *SHE* handed the wrong number on a piece of paper. She should have compared the menu prices to the check and she more than likely would have caught this. Let's say she would have. She could have done it since it was an entrée **BEFORE** we even RECEIVED OUR FOOD EVEN and got the manager to correct it. But she didn't, because if she would have, she wouldn't have blamed a fucking computer.

I am PISSED AT THE UNCARING ABOUT THE CUSTOMER'S MONEY that the server isn't willing to *WORK* for their money that they aren't willing to *TRY* to catch an error on the bill.

It really isn't that time consuming. Honestly, for us 2 and the bar drinks I ordered weren't on the bill, so honestly, it was like maybe a minute or so at most to check the prices. The only times it would be time consuming is with a large party, but we were only a party of 2. Even with large parties, you do it as I said, after ringing up things. You don't wait until the end.

I don't care how busy you are, the entire point of doing the job is to do it correctly and to *CARE* about your "CUSTOMER'S MONEY" in order to *EXPECT* them to *CARE ABOUT **YOURS**!!

You cannot expect a good tip if you don't *CARE* about your customer's money. You prove that by comparing the menu prices to the check prices, along with making sure no extra items or wrongly rung up items are on the check. If you don't, then you are lazy and selfish as well as you called me a "horrible person" if you care just about YOUR MONEY and that's it, FUCK YOU if you do just care about your money, but not mine if you were my server. If you care about my money, DO THE ************WORK************ TO ***********EARN*************** that tip, it's not some right!

Becca said...

call me stupid one more time. Have you ever worked in a restaurant before? stop sitting at home doing the math about your precious 11 cents and get a life. I would also consider anger management.

also, you're not expected to tip on the tax, so it doesn't matter how high your state tax is.

Springs1 said...

Becca

"call me stupid one more time."

YOU ARE to blame a BUILDING instead of a the LAST PERSON TO *SEE* the piece of paper with the wrong number IDIOT.

Hypothetically, I know this would probably never happen, but let's say for argument sake it's super busy. Your server asks the busser or your manager decides to help out to bring the customer's check to you, it would be whoever was the last person to see the check. If the busser brought you your check, it would be the busser's fault 100%. If the manager brought you your check, it would be the manger's fault. It would *NOT* be your fault since you weren't the last person to see the check. Kind of like when I have a wrong side dish when you put the order in correctly from another server or food runner. If the ticket was correct, since the side dish you can easily notice without touching the food it's wrong, it's the other server or food runner's fault, not yours. It's not the expo's since they weren't the last person to see the food either. Same thing with the check issue. WHY are you so STUPID AND DENSE that I have to actually **EXPLAIN** this to you, huh?

Also, YOU ARE too STUPID not know that *YOU DO* MAKE A PROFIT OFF OF AN OVERCHARGE if the person is tipping exactly or as I said in my example($10.40 some people would tip $10.50), rounding up.

WHY O' WHY should I have to *EXPLAIN* stuff like this to someone? I know all about this and I have NEVER been a server before. I have common sense, you don't. It's probably because you have never been overcharged on a price due to not knowing if you were or not, because YOU were too lazy to check your own prices on your check as a customer, am I right?

You are also too stupid to realize that EVERYWHERE ELSE in the entire world except for ER goes by TURNS, NOT by WHO has something that takes less time. I am in line in a store. I have 2 items, but I am second. The person in front of me has 30 items, I have to wait my turn. YOU ARE AN UNFAIR CUTTER AND VERY UNKNOWLEDGEABLE about restaurant. service

"Have you ever worked in a restaurant before?"

A donut shop/diner as counter help back in 1998-2002 off and on for a little over 2yrs worth total, which we served burgers, sandwiches, chicken tenders, croissants, biscuits, etc. Don't think it was just donuts. A sunday morning for example, the sales from 6a.m.-12p.m. were sometimes almost $2,000 in sales. So this was a busy donut shop/diner.

NO, it's not the same by a LONNNGGGG SHOT. I NEVER said it was, but that is the closets I have gotten to working when I made tips. I also made at least minimum wage.

It doesn't matter if I have or haven't as you can *SEE* I PROVED how IGNORANT you are and how *VERY KNOWLEDGEABLE* I am MORE THAN YOU ARE.

"stop sitting at home doing the math about your precious 11 cents and get a life."

YOU ARE JUST MADDDD I PROVED THE FUCK WRONG BITCH!! You can't deny **********FACTS**********, CAN YOU UNCARING BITCH?

WHY should I give a flying fuck ab out YOUR MONEY if you don't give a shit about OURS to compare the MENU PRICES TO THE CHECK, basically what I am saying is to do the *********WORK*********** for the money, huh?

YOU get a life that you think the world should ONLY REVOLVE around the server's money, but HELL with the customer's money.

WHY are you so SELFISH and LAZY, HUH?

"also, you're not expected to tip on the tax, so it doesn't matter how high your state tax is"

This is stupid, when A. You aren't expected to tip PERIOD unless automatic gratuity is added due to being in a large party or using a coupon that requires it. B. Most people DO tip on tax as we do, so be GRATEFUL for the non-self people like us that tip on the after tax amount.

Some restaurant's suggested tips do include tax.

http://static1.consumerist.com/suggestgratuts.jpg

The picture on the left has suggested gratuity *WITH* tax included. Shows how much you know IGNORANT FOOL!!

Springs1 said...

Becca

"call me stupid one more time."

If the shoe fits, it's appropriate. NOBODY should have to explain this to an adult, NOBODY. Even a child can figure this stuff out. It's just common sense.

WHY do people want to blame an OBJECT when *PEOPLE* actually bill you, huh? It's not like these numbers come up through thin air IGNORANT. A PERSON comes up with the numbers to charge you.

Even if the computer spit out some crazy numbers like a real computer glitch, you still have a BRAIN that can *READ* numbers in the bill *BEFORE* you hand it to the customer, DUHH STUPID FOOL!!

Springs1 said...

Becca
"also, you're not expected to tip on the tax, so it doesn't matter how high your state tax is."

http://consumerist.com/2011/06/suggested-gratuity-calculations-can-incorrectly-include-tax.html

It is comparing before-tax amount checks suggested gratuity vs. post-tax amount checks suggested gratuity.

If you also read some of it, most people feel you should tip based on the after tax amount, because it's not that much more money, like we do when we get good service.

sayahh said:

"I've gone to a restaurant where the bill lists the tips pre-tax, but on the credit card slip the tips are listed post-tax. (Or vice-versa, but the same system spitted out two different calculations.)"

Isn't that something, huh, Ms. KNOW-IT-ALL?

Most people tip on the AFTER TAX amount dumbass idiot. I mean really, if I have good service, WHY would I care if the bill before tax is $3.00 less? I am not selfish like that. I feel and have always tipped on the amount of taxes. To me, that's how it should be.

Even when I have bad service, I tip based on after tax. I think the entire thing is stupid.

Overcharges are different, because you are required to pay a certain thing and the server should have gave you better service than that by at least *TRYING* to catch the problem, which no servers do, because they are so SELFISH AND LAZY about their own money.

While taxes you are required to pay, you aren't required to tip on tax, it's a *CHOICE*. That's why even if it's 11 cents difference on the tip I'd gladly pay it, but if it's 11 cent difference on an overcharge, I won't want to pay it, because that has to do with my *TIME* being altered to fix the mistake that I had to find the problem, wait for my server to come back to show them, and wait for them to get it fixed from their manager. NOBODY wants that BS hassle. That's why when I have a wrong price in my favor or I have things not rung up that we ordered, I don't tell the server. It has to do with *QUALITY of MY SERVICE* not money. It's not about wanting the free item, it's about not wanting to have the HASSLE of getting the check fixed. Usually if it's good service, we will tip based on what the bill would have been including tax and give a higher tip as well. That way, we are both happy. They may not even notice they undercharged me and if they have to get the check fixed for us, that means they are altering other customer's time as well, not just ours, her other table's time is altered that they can't get their refills or check or whatever quicker.

Continued next posts:

Springs1 said...

Becca - Continued:
It's not our job as customers to tell you if you don't charge us correctly no matter if it's in your favor or ours. I mean by your favor, because as I said before, you still make a profit off of an overcharge. In order to get good service, we have to not have our service altered in a negative way. That means if we have an undercharge, that's between *YOU* and *YOUR EMPLOYER*, NOT US. If you gave us good service, you will have some extra in the tip if you have to pay for something yourself. It shouldn't be our concern nor should you expect us to have to be held hostage while you make us wait to get the check fixed. A caring server would just give the person let's say if the overcharge was 50 cents, you'd give us $1.00 for our inconvenience and a tiny bit of tax that was charged instead of going to your manager. But I bet you wouldn't do that, right, because you are too selfish to do that, right? I bet you wouldn't take 11 cents out of your OWN POCKET if you overcharged a customer 11 cents, would you? You talk about my "precious 11 cents" as you said, you wouldn't give your precious 11 cents and you know it to not make the customers wait to get their check fixed, so SHUT THE HELL UP. You know you are SELFISH, just admit that, huh?

You always see it through just the SERVER'S MONEY, but don't think about the CUSTOMER'S MONEY. That money counts too, NOT JUST YOURS.

Tipping on tax doesn't take me more time, overcharges do.

Hilldawgg said...

this is seriously the dumbest thing i've read in my entire life. get your priorities in order, sweet jesus.

Springs1 said...

hillaryjaap
"this is seriously the dumbest thing i've read in my entire life. get your priorities in order, sweet jesus."

Can you tell me WHAT THE FUCK IS "DUMB" ABOUT CARING ABOUT *****YOUR MONEY**** BEING OVERCHARGED IDIOT?

YOU HAVE *YOUR* PRIORITIES OUT OF WACK THAT YOU DON'T CARE IF SOMEONE OVERCHARGES YOU OR NOT DUMMY!!

courtneyrae85 said...

Omg u tellin your server the bill is wrong and having a manager fix it would take maybe 2 minutes whereas if there was a table of 5 with five meals and five drinks from the bar that would take well over 5 minutes to look up all those items on the menu and compare prices bahahaha! You are incredibly ignorant when it comes to this job I am honestly about to fly u to where I live and watch u do my job. I think it'd be very amusing!!!!

Springs1 said...

courtneyrae85
"Omg u tellin your server the bill is wrong and having a manager fix it would take maybe 2 minutes"

NOT ALWAYS, ONCE I waited 10 MINUTES for a 30 cent overcharge. That's NOT ALWAYS TRUE.

"whereas if there was a table of 5 with five meals and five drinks from the bar that would take well over 5 minutes to look up all those items on the menu and compare prices bahahaha!"

WHAT A LAZY ASS, UNCARING, AND SELFISH IDIOT YOU ARE!!

FUCK YOU IF YOU DON'T *************CARE************** ABOUT YOUR CUSTOMER'S MONEY AND ACT LIKE IT'S YOUR MONEY ASSHOLE. FUCK YOU UNCARING BITCH!!

"You are incredibly ignorant when it comes to this job"

NO, *YOU* are that *YOU* are IN CHARGE OF CHARGING ME THE CORRECT AMOUNTS ON MY BILL SINCE *I* AM PAYING *YOU*. YOU ARE IN CHARGE OF MY BILL BEING CORRECT. The only time you wouldn't be is if another person would hand me my bill, which is very rare that happens. Whoever the last person to see numbers that are wrong is the person at fault.

Springs1 said...

courtneyrae85
"five drinks from the bar"

A lot of restaurants don't have every drink at the bar listed, especially if it's something not on the drink menu. For example, when I order a white russian, most of the time, that's not on menus.

In fact, MOST restaurants don't have bar drink prices listed and MOST don't have soft drinks or tea listed either.

Cass said...
This comment has been removed by a blog administrator.
Anonymous said...

you are psycho! For one, the server does not make the menu, price the items or decide the prices in the computer. If you have a problem, speak to the manager. If you plan on going out to eat, shut the fuck up or stay at home! I would add on the %15 gratuity that all restaraunts have the option of doing, but some servers choose not to. For being a pain in the ass you should tip your servers well!

Springs1 said...

Jade
"For one, the server does not make the menu, price the items or decide the prices in the computer."

So you mean to tell me you can't ************READ************** a menu price and compare it to the check price, huh?

Here's an example:

http://www.flickr.com/photos/jamesnaruke/1927078220/

http://www.outback.com/menu/pdf/C8.pdf

Let's say I order the Grilled Chicken on a Barbie for $11.49. Let's say the "CHICKEN" is the "Grilled Chicken on a Barbie" that's on the check. You can clearly *SEE* that the price on the check is $11.99, right?

That means YOU CAN SEE IT *BEFORE* ME TO GET IT FIXED FROM YOUR MANAGER **********BEFORE********** you bring it to my table. It's *YOUR* responsibility to charge me correctly, NOT anybody else's, because you are supposed to *EARN* your tip.

You can also give the customer 55 cents(For extra taxes you can give a little extra) out of your pocket as well to fix it if you wanted to, so YES it is in your control to not overcharge a customer by either going to your manager to get it fixed or taking it out of your own pocket.

I would suggest going to the manager first. The customer isn't supposed to have to check the menu prices with the check prices, that's ************YOUR JOB********** to CHARGE US CORRECTLY since you want and expect a good tip at the end.

You have to act like that's your money.

If you feel there's no way you'd want to take 55 cents out of your pocket, then you are being just as protective of your money as we are. You are being just as petty.

I don't understand WHY are you saying the server doesn't make the prices, WTF, WTF, WTF DOES THAT HAVE TO DO WITH ************************NOTICING********** A "4" is not a "9", HUH?

11.49 vs. 11.99, you can see the difference that one number is 4 in one price and one number is 9 in the other. You can control this from getting to the customer's table just like if the wrong side dish is on the plate that you correct the expeditor well with this you correct the manager **************BEFORE**************** you make the customer do YOUR JOB FOR YOU, because it's not our job to make sure we are charged correctly, that's *YOURS*!! If you don't bring us our check, then it wouldn't be your fault, it would be the *LAST PERSON* that could have read the check. 99.9% of the time though, your SERVER brings you your check, NOT someone else.

Remember, when *YOU* are a customer, do you ORDER FROM A COMPUTER SCREEN OR A MENU? That means since you order from a MENU that is the ONLY PRICE THAT LAWFULLY COUNTS. The computer price doesn't matter, UNDERSTAND? I don't care if you can't fix the price in the computer, you can get your manager to fix it just as they have done AFTER I told them about, WHY NOT BEFORE? Also, you can give money out of your own pocket, it's your choice.

The server doesn't make the menu or the computer prices, but the point is, if the *CUSTOMER* can notice a wrong price, so can the *SERVER*, which the server *CAN* get their manager to fix the problem ********BEFORE********** you hand it to the customer. Act like that's your money. Do you want to be overcharged? Then it's up to *YOU* to notice it, NOT up to the customer. WE ARE NOT YOUR BABY-SITTERS!! YOU ARE GETTING PAID, NOT US!! Remember that!!

"For being a pain in the ass"

Anyone that says this is LAZY just as you are doing with not comparing the menu prices to the check prices. That's part of YOUR JOB to *CHARGE* us correctly no matter what you have to do to do that, it's YOUR JOB!! I don't work there, how come I can find a wrong price that a 4 is not a 9? Because a KID can do that, like 6 yr old can tell you which numbers don't match, so can a server and bartenders.

"you should tip your servers well!"

We DO give 25%-30% and more when we get good service. It's got to be good to get that much though.

Springs1 said...

Jade
"If you have a problem, speak to the manager."

WHY when my *SERVER* CAUSED the piece of paper that has wrong numbers on it to be at my table when they could have gotten their manager to correct it *BEFORE* they brought it to me?

It's not my job to speak to the manager, it's *YOURS*, because YOU WANT MY MONEY, UNDERSTAND? YOU SHOULD BE *********EARNING********** YOUR TIP!!

$11.49 and $11.99 aren't the same prices, ANY IDIOT CAN NOTICE THIS!!

I don't care if you can't fix it yourself in the computer, you can't fix my wrong side dish yourself either, but you get your other team members to fix it(in the check case it would be the manager), WHY this should be **********ANY*********** DIFFERENTLY HANDLED, HUH?

I shouldn't have to ask for a manager. **YOU** should be RESPONSIBLE ENOUGH TO SPEAK TO THE MANAGER *FOR ME* since YOU WANT MY MONEY. YOU SHOULD**********CARE*************** ABOUT MY MONEY IF YOU EXPECT MY MONEY AT THE END!!

WHAT IS IT WITH SERVERS THAT ARE SO SELFISH AND SELF-CENTERED ABOUT THAT THEIR MONEY ONLY COUNTS, WHAT ABOUT THE CUSTOMER'S MONEY, HUH?

You can see it *BEFORE* you bring me the piece of paper and have it corrected from your manager or your own pocket, it's up to you.

It's 100% YOUR FAULT for not even TRYING. I mean you are going to hand me a check and not verify the prices, WHY? WHAT A LAZY, UNCARING HUMAN BEING YOU ARE!

You should be comparing the prices to my check *BEFORE* you hand it over.

You can do it in spurts like when you ring up the appetizers and drinks, check those if the drinks are even on the menu(most places don't have the drinks listed). Then check when you are ringing up whatever next that is ordered so that way it won't pile up at the end when people are waiting for their check that all you will have to do is check the dessert prices or last item prices.

YOU CAN SEE 11.49 is NOT 11.99, JUST ADMIT THE TRUTH that you *CAN* get your manager to fix it OR you *CAN* give money out your own pocket not to overcharge the customer.

It's INTENTIONALLY STEALING when you don't even **********TRY*********** to notice this.

It is just like a lottery ticket and comparing the numbers on the newspaper, no different.

I understand you can't change the price in the computer, but you can get the manager to fix it. You also can give money out your own pocket to not overcharge the customer.

The price that only matters is the *********ADVERTISED************* PRICE!!

The difference at a fast food place having a wrong price is that they aren't getting tipped, so I know they don't care.

The difference at a store is they would have to go to the shelf which would take hours instead of just sometimes less than a minute for a party of 2 even and if it's a large party, as I said before, you check the prices in spurts so it's not all at once. Even if you were to check a large party's check at the end it would only take literally 2-3 minutes at the most. Going to the shelves in stores would take literally 20 minutes to an hour and those people at stores aren't getting paid for their service so they shouldn't care anyway.

Do you understand that *YOU* are responsible for **********CHARGING********** the customer correctly no matter what you have to do to get there since you are getting paid for your service which the check is a HUGE part of the service and that you don't have to walk around a store to shelves, you can just compare a booklet called a menu to the check. It doesn't take that long, it really doesn't, especially because most restaurants don't have the drink prices even.

Springs1 said...

Jade
"the server does not make the menu, price the items or decide the prices in the computer."

Let me ask you one more time, WTF does THAT have to do with not noticing a "4" is not a "9" and getting a manager to fix it or taking your own money out your own pocket, huh?

Jade-O said...

It's pretty clear that you have never worked in the service industry. If you had, you would know that this happens all the time. frankly, based on how much time and effort you are spending worrying over 70 cents, i'm going to go ahead and assume you are one of the problem customers that we servers have to be nice to. i'm willing to bet that you would tip graciously with compliments then leave 10% tip and believe you did the server a favor.
besides your argument is invalid anyway. you cant blame the server for overcharging. the manager will back up the server in this event and the computer price is law. i bet you complain to get free stuff. servers hate people like you.
if you are constantly getting shitty service and frequently overcharged, you are probably the reason for it. a server knows when they are going to get a bad tip and will give the customer that level of service. and yes they will try to addd extra charges to your bill any way. the more they sell the better money they make.

Springs1 said...

Jade-O
"It's pretty clear that you have never worked in the service industry."

It's pretty clear you have NEVER had a price overcharge before.

"If you had, you would know that this happens all the time."

If it happens all the time(which it doesn't happen that often honestly), then that should TEACH YOU that you should be COMPARING THE MENU PRICES TO THE CHECK PRICES, shouldn't it?

"i'm willing to bet that you would tip graciously with compliments then leave 10% tip and believe you did the server a favor."

NO, COMPLETELY 100% OPPOSITE. We have tipped 25%-30% and UP at times for WONDERFUL service. It has NOTHING to do with being cheap. It is a PRINCIPLE thing that I am not going to give the *RESTAURANT* more money than what they are advertising. It is also the fact that we aren't supposed to have to check our prices on our check, that's our server's job since we are PAYING them to CHARGE us correctly as part of our *SERVICE*!

"besides your argument is invalid anyway. you cant blame the server for overcharging."

I can, because it's *IMPOSSIBLE* for it to be someone else's fault unless someone else HANDS us the check IDIOT!!

A "4" is NOT a "9" and you can get it fixed from your manager ***************BEFORE************** you hand me the check just as you can get the expeditor to fix an obvious issue such as a wrong side dish or a missing side of ranch. This is *NO* DIFFERENT than that.

"effort you are spending worrying over 70 cents,"

You sound JUST AS PETTY that you wouldn't want to give the customer 70 cents, would you SELFISH ASSHOLE? YOU ARE JUST AS PROTECTIVE OF YOUR MONEY AS WE ARE!! If 70 cents is important to you, it's important to us as well. If it wasn't so important, you wouldn't be arguing with me, you'd be fixing that error with your OWN MONEY instead of going to the manager.

"the manager will back up the server in this event and the computer price is law."

NO, NOBODY *****ORDERS******* FROM THE COMPUTER SCREEN IDIOT, EVEN YOU WHEN YOU ARE A CUSTOMER DON'T!!

READ AND WEEP IDIOT:

http://business.ftc.gov/documents/bus35-advertising-faqs-guide-small-business/

"What responsibility does a company have to make sure that prices are accurate?

"In many jurisdictions, companies are legally required to charge no more than the advertised or shelf price for a product, so good pricing practices are important for both customer satisfaction and a company’s bottom line."

So you see, NO COMPUTER PRICE IS THE LAW YOU STUPID DUMBASS SELFISH IDIOT!!

When *YOU* are a customer, *YOU* don't ******ORDER******* FROM THE DAMN COMPUTER SCREEN, RIGHT? So that means that price in the computer MEANS **********NOTHING******** TO THE LAW.

Also, if you say the manager is on their side, WHY is it that EVERY SINGLE TIME this has happened, they have *****FIXED******** the price that they didn't feel the computer price was correct, huh?

It's because it's the *LAW* that's why that it is *FALSE ADVERTISING*!!

"i bet you complain to get free stuff."

NO, if anything I'd rather pay for EVERY SINGLE THING AND HAVE PERFECT SERVICE. That's what I want is NOTHING at ALL to go wrong YOU STUPID ASS IDIOT!!

"if you are constantly getting shitty service and frequently overcharged, you are probably the reason for it."

NO, I am not the LAZY ASS, UNCARING SERVER OR BARTENDER that isn't TRYING THEIR BEST.

To end this, YOU ARE STUPID, YOU REALLY ARE!! It's FALSE ADVERTISING, GET THAT THROUGH YOUR STUPID THICK SKULL THAT THE COMPUTER PRICE IS NOT THE ADVERTISED PRICE SO IT MEANS NOTHING! NOBODY CONSENTS TO THAT PRICE IN THE COMPUTER WHEN THEY ORDER, EVEN YOU DON'T DUMMY!! WHAT AN IDIOT YOU ARE!!

Cass said...

i do not see any positive feedback on your blog. i think you may be in the wrong. waiting tables is a hard job that i have been doing for the past ten years to get myself through a phd program. i have seen all types of servers and customers. what you do not seem to understand, is that servers are people and people make mistakes. if i have been working in the same restaurant for awhile, then yes, i will notice if the prices do not match the bill and will correct the mistake. if i do not catch it and it is brought to my attention, again, i will correct the mistake. because i am a human being, i might not catch every single thing, just as i am sure you make mistakes in your place of employment some times.

you yelled and screamed all over my blog, but i am not trying to do that here. the point i am making and had made before, is that you should try harder to treat people the way you want to be treated.

it is not polite or nice or even okay to make your server hover over you for ten minutes while you choose a drink. basically you are saying a big fuck you to all of the other people he or she is trying to wait on, just like it is not okay for your server to take ten minutes to greet you. it is not okay for you to talk on your cell phone while you order your dinner, just like it is not okay for your server to gab in a corner for twenty minutes without checking on you. it is not okay for you to let your kids run wild and tear up menus and spill everywhere, just like it is not okay for your server to bring you the wrong meal or overcharge you.

while i am at work, i am at work. my personal life has n bearing on my abilities, but you have to try to understand that the relationship between a server and a guest has to be based on mutual respect which is something it does not seem that you have.

Springs1 said...

Cass
"i think you may be in the wrong."

HOW? I am proving servers and managers wrong all the time at the restaurants about I know the MENUS BETTER than a lot of servers, even managers even.

"is that servers are people and people make mistakes."

But I am finding MORE AND MORE that MOST servers do *NOT* make mistakes, they don't even *********TRY**********.

1. Some servers don't even want to write down what you ask for and that includes request like a box, the check, a bag, refills that have ALL been FORGOTTEN at times from servers over the years because they are TOO LAZY and UNCARING to WRITE EVERY SINGLE SOLITARY THING DOWN.

2. Some servers don't compare their written order or ticket to the food for obvious errors like a missing side of ranch, a wrong side dish, etc.

3. This blog, particularly, is about that servers don't compare the menu prices to the check prices, they just don't.

***HOW is that a "MISTAKE" if you didn't *********TRY********** to find it, huh? That goes for ANY of these?

So I am not mad about REAL MISTAKES, I am MAD about servers that don't even *TRY* their best.

I had one waitress say "I don't add it up" when we had a wrong price. What happened was the item was $21.99 and if you want to add crawfish, it was another $4.99. So when the check came it was $28.48, which it was supposed to be $26.98. On the check they were added together not separated. The thing is, you don't need a calculator to ROUND 22 plus 5 is 27, so without even adding up all the numbers you can tell this wasn't correct, but the bitch, UNCARING waitress ADMITTED she didn't even **********TRY************ to give a flying fuck about our money. It still pisses me off to this day and this was in 2008 I believe. I just cannot believe a waitress would admit to me basically "I don't care about your money" IN A WAY by saying "I don't add it up." When YOU TRY YOUR BEST, THEN IT'S NOT A MISTAKE. SHE ADMITTED SHE DIDN'T and I knew she probably didn't, because no servers care about the customer's money. I don't get that, I really don't? They want your money, but they don't care about your money?

Continued next posts:

Springs1 said...

Cass
"it is not polite or nice or even okay to make your server hover over you for ten minutes while you choose a drink."

WHY are you telling me this when I *********NEVER******** EVER******* DO THIS, HUH? I TELL my server when I need more time.

I 100% COMPLETELY AGREE WITH YOU!!

I do also feel though that 30 seconds is too soon to greet customers, let them have a min. to a min. and a half that they may figure out an appetizer too or a bar drink. Once, my second time at On the Border, this waiter greeted us LITERALLY in like 30 seconds or less. It was IRRITATING. I mean let us *READ* the menu at least 60 seconds, AT LEAST. I was trying to decide which margarita I wanted. If you only been to a restaurant not often or maybe you want to figure out an appetizer to order, you want to have at LEAST a min. I would hope you see my point of view with that?

"it is not okay for you to talk on your cell phone while you order your dinner"

I have NEVER, EVER DONE this before!! I am not RUDE like that. If I have a call unexpectedly, I ask if they can come back in a few minutes, but 99.9% of the time I am not on the phone.

I HAVE NEVER TOOK up the server's and the other customer's time selfishly like that, EVER!! I don't know WHY you are saying I would?

"it is not okay for you to let your kids run wild and tear up menus and spill everywhere"

I don't have kids, but I agree with you 100%!

"is that you should try harder to treat people the way you want to be treated."

I do, that's the thing, I don't get it back A LOT of times such as the server forgets my side of ranch. I nicely tell them about it, they don't say they are sorry when I tell them as they SHOULD, and even when they come back to fix it, they STILL don't say they are sorry, but *I* STILL SAY THANK YOU. That's how much NICER I am than most servers are to us.

I don't know any servers that compare the menu prices to the check and they should, because their money is not the only money they should be concerned with if they want the customer's money. See how that's not caring either, yet, we are supposed to care about the server's money though.

Cass said...

my point, darling, is that you have every right to be angry when you are over charged or greeted too soon, or whatever, as i am free to comment when my customers treat me like hookers or babysitters or shit on their shoes. we all have gripes. i never said that you did any of the things that i have mentioned, just as you have never accused me of doing the things that you are angry about. i guess i wish that your posts were tempered with examples if ways that servers were doing a good job. it might make you sound more credible and more like you understand the process and recognize just how hard this job can be. gratuity is based on merit, and so it should be. i work as a server and have for a long time because i like people, but i also, as you seem to , like to blow off steam and write something funny that my fellow industry people can relate to, as you are writing a blog to appeal to people who dread dining out in case they end up with the gum chewing bimbo who fucks up their order and comes back every 70 minutes to check on them. you must understand that we, the good servers, have to work with these idiots and pick up their slack. i have to thank you, though. you have inspired me to create a post of reasons to love your guest. i would encourage you to do the same about servers. unless you get off on this negative attention.

i also note that you have never revealed what it is you do for a living. what do you do?

TOXICM0NK3Y said...

You are just an awful, awful, AWFUL person. Get a life outside of this, and get a heart. You truly are a piece of shit, and you cannot have the right perspective on anything in the service industry unless you have been in it. You are just a bitchy customer who looks for any excuse to complain and tip less because you are a cheap ass. Shut up about this service crap, and work on being a good person. If you have a family, enjoy that. Be an enjoyable person, not what you are. Or if you truly enjoy being this way, at least go get a server job for just a month so you can understand. THAT would be a good blog, and you wouldn't be a hypocrite. Don't pretend you know anything, because you don't.

Springs1 said...

Toxicm0nk3y
"You are just an awful, awful, AWFUL person."

NO, I am even NICER than most servers are to me even. That *IS* the GOD'S TRUTH!! Most of the time the servers don't even say they are sorry, but I *STILL* say
"thank you" to them anyway when they mess up.

"You truly are a piece of shit, and you cannot have the right perspective on anything in the service industry unless you have been in it."

I SURE DO WHEN I AM PROVING TO SERVERS EVEN MANAGERS I KNOW MORE HOW TO DO THE JOB THAN THEY DO! That's why we keep having WRONG PRICES AT OUR TABLE, WRONG FOOD, etc.

When *YOU* have the problems on a personal as customers as we do, then you'd understand.

"You are just a bitchy customer who looks for any excuse to complain and tip less because you are a cheap ass."

Actually this is the 100% OPPOSITE of what I am. We have tipped 25%-30% even at times. I want **********PERFECT SERVICE************ IS WHAT I WANT! I don't want things to go wrong. THAT IS WHAT I WANT. I WANT PERFECTION. We have had perfect service before LOTS OF TIMES. It CAN be done. We have also had times where a minor error such as let's say a straw for example if the rest of the service was wonderful, I didn't count that as an error, understand I am more talking about things that are more important like food being obviously correct, the bill being correct, etc. I am talking about the major issues like overcharges. Once I waited literally 10 minutes just to get a 30 cent overcharge fixed. That's BS! I would have not rathered half off the sandwich that the manager gave us and had better service instead. The waitress didn't even apologize and she was the last one that could have caught it, but made us compare the menu to our check which is *NOT* OUR JOB, it's the person we are paying, which is our server since she was the last one to have the check in her hand.

Do you understand I'd rather pay 30% and up to not have the BS CRAP in my service of uncaring, lazy servers not trying their best? A real mistake is one thing, but 95% of the time, servers don't try their best such as they don't write things down, they don't compare their written order or ticket to the food for obvious errors, they don't compare the menu prices to the check prices, etc.

Continued next posts:

Springs1 said...

Toxicm0nk3y

Continued:

I don't want BS when I go out to eat. I want PERFECTION!! Sure we all are not perfect, but as I said before, even if something is a real mistake when the server or bartender did try their best, a good decent server or bartender would apologize at the very least and if it was something really major like forgetting to put in an order or ringing up an order wrong or overcharging a customer, they'd ask the manager to comp at least a soft drink off the bill or if they didn't, the server could pay out of their own pocket if they want forgiveness. You cannot replace the customer's time once it is lost, so if you show forgiveness monetarily, the customer is most likely going to be more forgiving monetarily.

I don't want the BS in my service. Small things I can handle, but if these small things accompany not trying their best like for example once I asked for some more bread, a refill, and extra napkins. The waiter didn't write those down, he forgot the napkins. The thing that pisses me off, NOT that he forgot, but that he was TOO FUCKING LAZY ASS TO WRITE THOSE DOWN TO *******TRY********** HIS BEST TO REMEMBER WHAT WAS SAID. If he would have written it down, I wouldn't have been nearly as pissed about it, seriously. Then most of the time, servers don't even say they are sorry, even when they are major fuck ups even. The time the waitress overcharged us 30 cents, she didn't apologize. It is major in that it took 10 MINUTES of us being HELD HOSTAGE to leave. She could have given us 35 cents out of her own pocket and instead of stiff, she would have had 10%. See how this works, you show you care, we care. You should you could give a shit less, fuck you and your tip!! The waitress didn't try her best. She didn't compare the menu prices to the check. I really feel if she would have she would have said she was sorry. I showed her a very nice manner about the problem. She just said she'd get a manager, no sorry to speak of. I mean you want someone's money, but you don't want to say you are sorry for something *YOU* CAUSED that *YOU* could have noticed this and gotten a manager to fix it **********BEFORE************ you handed the check to us.

"work on being a good person."

I am a better person than most servers that don't try their best and don't apologize for their mistakes.

"at least go get a server job for just a month so you can understand. THAT would be a good blog, and you wouldn't be a hypocrite."

Go be a customer with the problems we have had for years and you will fully understand the SHIT that goes on with LAZY ASS, UNCARING SERVERS LIKE YOURSELF!!

How am I am hypocrite if I have proven to servers and managers about the menus and how to do the job correctly, huh?

Continued next posts:

Springs1 said...

Toxicm0nk3y
"Don't pretend you know anything, because you don't."

Read and weep here are just *SOME* of the stories I KNOW MORE THAN THE SERVERS, EVEN MANAGERS EVEN:

The entire point of this story that happened to us was that our waitress didn't compare the *MENU* to *THE COMPUTER* to make sure she was ringing up the correct items:

My husband and I had gone to try a certain Mexican restaurant for our first time. I ordered the nachos with shredded chicken for the appetizer nachos. Look at this on the menu:

“NACHOS DE LA CASA – Choice of ground beef
or shredded chicken, topped w/lettuce, pico de gallo,
sour cream, jalapenos and beans……………………………………………..7.25
w/Steak ……………………………………………………………………………………8.25
w/Shrimp ……………………………………………………………………………….9.25”

http://andalemargaritasgrill.com/menu.html

This is from the internet menu and it is just like this on the menu inside the restaurant. I didn’t specially order something not on the menu. We received grilled chicken from our waitress that you can *SEE* it wasn’t right, but I didn’t know since I don’t work there you know. Our waitress should KNOW what shredded chicken LOOKS like since SHE WORKS THERE, WE DON’T on the NACHOS she BROUGHT OUT!! It was our FIRST time there, so we didn’t know what it was supposed to look like(I should have though, but didn’t think about what shredded is supposed to look like, now I feel stupid about that I didn’t know just by looking at it the first second it hit the table) . Since nachos you can SEE the chicken, at least some pieces that aren’t covered up without TOUCHING anything, she should and could have caught her error for ringing it up wrong by her WRITTEN ORDER as well as the menu comparing that plate of food to the MENU noticing that there wasn’t an option nor did the customer say “GRILLED” anything. An option not on the menu even I DID NOT ORDER., HOW PATHETIC can you get, you don’t agree?

My chimchunga I specifically said shredded chicken. I didn’t think it looked right when I broke it open, but I didn’t know how they shred the chicken they served.

When we got our check, we were overcharged on TWO items. One was the nachos charging us $8.25(grilled chicken) when there isn’t even an *OPTION* on the menu(notice above from the internet menu) for that and I didn’t ask for something not on the menu. That was a dollar overcharge. Then, the grilled chicken is 50 cents more than what I ordered. $9.25 I was supposed to be charged, which I was charged $9.75.


I presented the problems to her nicely; she didn’t say she was SORRY even. I would have said I was SO SORRY and asked a manager if they can take off a least a soft drink for messing up if I were the server in that situation. It wasn’t just 2 overcharges, but she messed up 2 food orders as well by ringing them up wrong(at least the nachos for sure were rung up wrong) and SERVING the nachos wrong since it was obvious.

When I told her about there wasn’t even an option for the grilled chicken on the menu she said “It was an accident”, which I told her, which is SO TRUE, she didn’t even “TRY”. She didn’t: A. BRING out the nachos OBVIOUSLY correct by comparing the written order and menu to the food B. Compared what she was RINGING UP to the menu and the written order C. Compared the check to the menu prices to what we ordered BEFORE she handed us. How can TWO mistakes on a check be an “ACCIDENT” when you had times where you could have caught the mistakes since the restaurant was almost empty( like one other table of 2 or 3 people at it and 2 or 3 people at the bar? All that time we ate, she could have CAUGHT her mistake, for REAL. Our check times were 1:34p.m., then the credit card receipt was 2:14pm., so in all that time, since the place was almost empty, she couldn’t have caught those errors? GET REAL!! That was pure laziness and lack of EFFORT to TRY to get things right.

Continued next posts:

Springs1 said...

Toxicm0nk3y
"Don't pretend you know anything, because you don't."

Continued:

So try to tell me HOW can I not *KNOW* how to do the job when I see this kind of UNCARING SHIT from a server, huh? If anything, that has TAUGHT ME what grilled chicken looks like compared to shredded chicken, that I knew the MENU *BETTER* than SHE DID, that she put in the order wrong for the chimchunga I am assuming since we got overcharged on that as well, she put in the order wrong most likely for the nachos since we got overcharged on that item as well. I couldn’t FATHOM doing **ANY*** of these things she did that *SHE* ALONE CAUSED OUR PROBLEMS at our table. See how I would be a BETTER, NON-LAZY, and MORE CARING server than she was, huh?

A good, caring server would have:

1. Since she wrote down what I asked for “shredded chicken” if she didn’t know the menu, she should have compared the menu while ringing up the items so she would have known “DUH NO GRILLED CHICKEN OPTION ON THE MENU EVEN AND THE FACT THAT I DIDN’T SAY “GRILLED” so she should have compared the written order to the computer screen she was ringing up.)

2. Before she brought it out, let’s say she put the order in correctly. She should have known how they shredded their chicken since she worked there to decide not to bring it out since you could clearly see it wasn’t shredded chicken on top the nachos.

3. When she put the order in for the chimichunga, assuming she most likely didn’t put it in correctly that she overcharged me on that, so she could have compared the menu to that item she was ringing up.

4. When she got ready to bring the check, she should have compared the menu prices to the check as well as the written order and found the errors, got them fixed from the manager BEFORE giving us our check.

So that’s just one of MANY stories that’s proof. We stiffed her. she deserved it. She was VERY UNCARING and VERY, VERY, VERY LAZY. She could have caught everything except for the chicken inside my chimichunga since she would have had to cut that open. Everything else though was 100% HER FAULT. I really think though since my chimichunga was overcharged she rung it up wrong initially that she didn’t change it before she handed us the check.

ANOTHER STORY**************************

We went to this place called Mugshots:

http://www.mugshotsgrillandbar.com/

I ordered the Tucker's Pulled Pork Sandwich, which the menu inside actually had "Served with a heaping helping of Kayla's coleslaw."


Ok, being that I read the TO-GO MENU: http://www.mugshotsgrillandbar.com/T...xi-02-2010.pdf

It didn't state anything about the coleslaw. It does however on the non-to-go menu and the inside menu:

http://www.mugshotsgrillandbar.com/

Click on the tuckers pork sandwich, you will see where it has coleslaw. Well, anyway, when I got there, I was surprised the coleslaw came with the sandwich(was only going by the to-go menu when I had looked on line what I might want at this restaurant). I had told the waitress I didn't want the coleslaw that I didn't like coleslaw. I ordered my fries without seasoning or salt, not overdone. So I mentioned fries when I ordered.

When the bill came, it had "Substitute fries 50 cents." I questioned her, she was like "That sandwich only has one side." I was like "All of our gourmet sandwiches are served with brew city’s beer battered fries …" I cannot believe she *ARGUED* with ***EXACT WORDING ON THE MENU****. That's just unbelievable. There's no physical proof she's right, there is physical proof I was right though.

Continued next posts:

Springs1 said...

Toxicm0nk3y
"Don't pretend you know anything, because you don't."

Continued:

I LITERALLY HAD TO READ THIS TO HER 2-3 TIMES for the STUPID ASS BITCH to get it through her thick skull that I was *PAYING* for the damn fries in the price of the item. "I even told her "ALL" like that even, REPEATING ********ALL GOURMET SANDWICHES ARE SERVED WITH FRIES, ALL GOURMET SANDWICHES ARE SERVED WITH FRIES.... I should have said "DO YOU KNOW WHAT THE WORD *ALL* MEANS IN THE DICTIONARY, I MEAN SERIOUSLY?

Even the manager on duty was so stupid and I even proved him wrong even. He finally admitted I was right, because I was. At first, he said I was wrong, then I proved him wrong with the menu. How about that one for ya and I had *NEVER* gone there in my *LIFETIME* even. HOW ABOUT THAT ONE FOR YA, huh?

We stiffed her. She didn't ONCE say she was sorry when she was in the wrong. That was my first and ONLY time we have *EVER* gone there even. I shouldn't have had to explain exact WORDING to her like she couldn't *READ* or something. She was a DITSY STUPID ASS WAITRESS and the manager was even dumber not to know the menu *BETTER* than the servers even.

I had gone by the menu when ordering and the menu stated "ALL SANDWICHES ARE SERVED WITH FRIES." That means what it states.

I got fries without a problem, because I mentioned my certain modifications for my fries as to why I didn't know about it before bill time. See if I would have ordered it saying "No coleslaw" and not mentioned fries cooked and prepared a certain way I would have only received the sandwich. THERE I would have been some pissed. I *READ* the *MENU* and it stated I would get fries. Understand how you have to *KNOW* the menu to get things correct, huh?

My point is, I *READ* the **************WORDS ON THE MENU THAT I GOT *FRIES* for my money in the price of the item(any of those sandwiches).

It is strange, but this restaurant charges you for substituting side dishes unlike most restaurants.

I talked to managers since and they agreed with me, because you cannot disprove WRITTEN PROOF, you just can't.

That sandwich according to the menu(inside and the one that isn't the to-go menu on the website)includes two side dishes. That's what the menu has. She was telling me that this sandwich only had one, but that's *NOT* what the menu states. The menu states *ALL* sandwiches are served with fries and it's even under the same section even.

I KNEW MORE than the stupid staff members. YES I did.

We stiffed, because she was a bitch about it. You don't argue with a customer period even if they would maybe be wrong. Since I was right, I cannot understand for the life of me why she tried to argue with me about 50 cents. Costs her entire tip for 50 cents. If I would have been the server and the customer would have been wrong about something, I'd rather take 55 cents(tax I would include) and just forfeit 55 cents of MY OWN MONEY so I could get a nice tip instead. This was STUPID to ARGUE with me over 50 cents and she was 100% wrong. What an IDIOT!! She was VERY STUPID, SHE REALLY WAS. Can't argue with *WRITTEN PROOF* on a menu.

You don't see how I know the MENU AND HOW TO DO THE JOB BETTER THAN THE SERVERS SO THIS SHIT DOESN'T *********GET********** TO THE CUSTOMERS IDIOT? I am A VERY DETAILED ORIENTED PERSON AND YOU HAVE TO BE THAT TO BE A A SERVER!! Can you believe in BOTH situations that was our *FIRST* and ***********ONLY********** TIME ********EVER************** THERE but I KNEW *************MORE********** than the servers, huh? That's because I took*****EFFORT******* TO ****READ****** THE MENUS. I also know well DUH if it's not on the menu and the person ordered shredded how can it be grilled or that I could ring up something wrong or that you can see on top of nachos what GRILLED CHICKEN looks like.

These are just SOME of the stories. I can tell you more as well.

Springs1 said...

Toxicm0nk3y
"Don't pretend you know anything, because you don't."

Another story:

My husband and I went to a restaurant’s lounge area that we hadn’t been to since March(towards the end of the month back in 2009 I believe), this was July 4th. They had recently decreased their flavored martini prices. They had been having this plaque at the front of the lounge when you walk in that always had half-priced martinis. They also had a menu holder advertisement that had $5 martinis. Some of the martinis has lowered prices on the menu. So what happened, I showed the bartender. He didn’t realize this and even the FREAKIN MANAGER DIDN’T NOTICE. He was on the phone telling someone they need to remove the plaque.

Now don’t you think that’s a bit on the *RIDICULOUS* side that *I* KNEW MORE THAN THE WORKERS AND I HADN’T SET FOOT IN THE PLACE SINCE MARCH, HUH?

I KNOW HOW TO DO THE JOB BETTER THAN THESE IDIOTS, EVEN MANAGERS EVEN!

Another story:

I have experience as a customer that has had their orders wrong and many other things that have gone wrong throughout my dining experience.

For example, a waiter we had brought out another table’s food and our food, then put the tray on top the tray jack. He aimlessly handed out entrées, which he put in front of my husband fried shrimp w/fries when my husband ordered crawfish au gratin w/baked potato. We had seen him handing out these entrées and NOT *ONCE* had gone back to his *WRITTEN ORDER* to compare the plates of food to which table had which entrée. Turns out, he admitted he grabbed the wrong one from the kitchen. The thing is, he could have easily *CAUGHT* his mistake by doing a simply GLANCE at which table had which plate of food, it’s not time consuming to do that, it’s like 3-5 second glance at his paper is all it would have taken, but he was too lazy and uncaring to do that as well as I guess he did it too to act like this was fast food when it’s not that he didn’t have to rush like that.

I truly believe he most likely also didn’t compare his written orders to the plates of food in the kitchen as well. The main thing though is that he could have caught his mistake and didn’t *TRY HIS ****BEST***** to get it correct to our table. He looked like an IDIOT handing our table(ONLY ME AND MY HUSBAND) a completely wrong item.

Another restaurant experience at another restaurant also where I had ordered bbq chicken nachos as my meal. Our waiter brought out food out. He tried to hand us quesdillas. Turns out, he eventually(after I had to get up to ask where my food was), admitted he pressed the wrong button, but he was TOO STUPID, UNCARING, AND VERY LAZY to compare his written order to the food, then could have easily noticed his mistake so then he wouldn’t have wasted the time he took to bring that quesdillas to us or ask us about it even. He didn’t ask for a comp as I would have. He didn’t profusely apologize like say “SO” sorry as I would have, because I would have felt bad I ruin people’s outings.



Another experience at another restaurant, we had a waitress that brought my husband a cup of bisque when he ordered a bowl. You know what a bowl and a cup looks like with NOTHING in it.

That's just some more stories, I have more even to prove I know how to do the job better. A SERVER IS A MISTAKE PREVENTER FOR MOST ISSUES, because they can get *MOST* things corrected ****************BEFORE************** they bring them to you.

So I am no hypocrite, in fact, I am much more of a HARD WORKER, CARING WORKER, and SMARTER than those DITSY DUMBASS IDIOT PEOPLE THAT AREN'T EVEN ********TRYING********* TO DO THE JOB CORRECTLY!!

Lilt said...

On behalf of all restaurant workers, we hope that you choke. We truly don't care about your money, our job is to take as much of it as possible. Please get off your self righteous ass and get a serving job, instead of preaching something you obviously no nothing about. I don't hear you complaining about the numerous undercharges you say you've received in restaurants. I'm sure you happily pocket the little bit you saved, leave and gloat about your good fortune, rather than leave the extra as a tip, despite the fact that errors are often deducted from the servers pay. Enjoy your mozzarella sticks, and don't be too upset when no one jumps up to give you the heimlich.

Springs1 said...

Lilt
"On behalf of all restaurant workers, we hope that you choke."

See, I don't hope you choke, because I am a ***********NICE*********** PERSON compared to you. What a mean human being you are.

"We truly don't care about your money,"

Then don't expect the customer to care about yours then. You are supposed to care about our money, that's your job as a server to hand the check *CORRECTLY* to the customer is part of your *********JOB*************, whether you care in your heart or not, you have to care about keeping your job if you want to keep it that is.

"our job is to take as much of it as possible."

WOW, how **********SELFISH AND SELF-CENTERED****** YOU ARE!! Our job is to grade you on performance, which that means if we want to, we can deduct for small issues like if you forget utensils or a straw, we can deduct your pay, because *WE* care about **OUR MONEY** as well.

"I don't hear you complaining about the numerous undercharges you say you've received in restaurants."

It has NOTHING to do with money, it has to do with **********TIME*********** that I don't want to wait to get the check fixed, UNDERSTAND that we do enough of that when we get overcharged.

"I'm sure you happily pocket the little bit you saved, leave and gloat about your good fortune, rather than leave the extra as a tip,"

Actually, you are 100% WRONG!! We leave extra ALL THE TIME when we have good service when the servers gave us good service. What we do is we add in the original amount and even the tax to what the bill would have been, then tip 25%-30% on top of the ORIGINAL AMOUNT! YOU ARE SOOOOO FUCKING WRONG!! You don't know me. I *CARE* about the server's money unlike you that is selfish.

For example, once we didn't get charged for an entrée and 2 cokes(Lots of times we have free soft drinks or tea). Anyway, we tipped 25% on the ORIGINAL BILL INCLUDING TAX.

The only time we don't add extra is if the service is shitty. If the service is below average like 10%ish, I leave more than what I would have left because of the freebie such as raise it to 13% for example due to the freebie, but it will be of the discounted amount for that issue, because the service wasn't so great.

"despite the fact that errors are often deducted from the servers pay."

So you mean to tell me you want us to feel sorry for you servers, but you don't care about *OUR MONEY*, WTF, WTF, WTF, WTF, WTF, WTF, WTF?

I could care less. I have had things taken out my paycheck before at the donut shop/diner I worked for. It happens, deal with it. Most of the time, managers will act like the computer price is correct anyways if there is a price that is undercharged according to the menu. Most of the time, managers will not even KNOW about if you didn't ring up a dessert or a coke. I get soooo many free soft drinks, it's ridiculous. Most of the time, servers will purposely not ring up soft drinks to get a better tip usually when alcohol is ordered. Most managers obviously let servers do this, otherwise, WHY does it happen so often, huh?

"don't be too upset when no one jumps up to give you the heimlich."

Don't be too upset when all your customers STIFF YOUR ASS FOR BEING SO GOD DAMN UNCARING ABOUT THEIR MONEY!!

If you don't care about me, I don't care about you, UNDERSTAND?

Continued next posts:

Springs1 said...

Lilt
"Please get off your self righteous ass and get a serving job, instead of preaching something you obviously no nothing about."

Then tell me WHY do I keep proving servers and managers wrong about prices, menu items, and just know how to do the job in general if you feel you are right, huh?

Here’s some examples, read and weep bitch:

The entire point of this story that happened to us was that our waitress didn't compare the *MENU* to *THE COMPUTER* to make sure she was ringing up the correct items:

My husband and I had gone to try a certain Mexican restaurant for our first time. I ordered the nachos with shredded chicken for the appetizer nachos. Look at this on the menu:

“NACHOS DE LA CASA – Choice of ground beef
or shredded chicken, topped w/lettuce, pico de gallo,
sour cream, jalapenos and beans……………………………………………..7.25
w/Steak ……………………………………………………………………………………8.25
w/Shrimp ……………………………………………………………………………….9.25”

http://andalemargaritasgrill.com/menu.html

This is from the internet menu and it is just like this on the menu inside the restaurant. I didn’t specially order something not on the menu. We received grilled chicken from our waitress that you can *SEE* it wasn’t right, but I didn’t know since I don’t work there you know. Our waitress should KNOW what shredded chicken LOOKS like since SHE WORKS THERE, WE DON’T on the NACHOS she BROUGHT OUT!! It was our FIRST time there, so we didn’t know what it was supposed to look like(I should have though, but didn’t think about what shredded is supposed to look like, now I feel stupid about that I didn’t know just by looking at it the first second it hit the table) . Since nachos you can SEE the chicken, at least some pieces that aren’t covered up without TOUCHING anything, she should and could have caught her error for ringing it up wrong by her WRITTEN ORDER as well as the menu comparing that plate of food to the MENU noticing that there wasn’t an option nor did the customer say “GRILLED” anything. An option not on the menu even I DID NOT ORDER., HOW PATHETIC can you get, you don’t agree?

My chimchunga I specifically said shredded chicken. I didn’t think it looked right when I broke it open, but I didn’t know how they shred the chicken they served.

When we got our check, we were overcharged on TWO items. One was the nachos charging us $8.25(grilled chicken) when there isn’t even an *OPTION* on the menu(notice above from the internet menu) for that and I didn’t ask for something not on the menu. That was a dollar overcharge. Then, the grilled chicken is 50 cents more than what I ordered. $9.25 I was supposed to be charged, which I was charged $9.75.


I presented the problems to her nicely; she didn’t say she was SORRY even. I would have said I was SO SORRY and asked a manager if they can take off a least a soft drink for messing up if I were the server in that situation. It wasn’t just 2 overcharges, but she messed up 2 food orders as well by ringing them up wrong(at least the nachos for sure were rung up wrong) and SERVING the nachos wrong since it was obvious.

When I told her about there wasn’t even an option for the grilled chicken on the menu she said “It was an accident”, which I told her, which is SO TRUE, she didn’t even “TRY”. She didn’t: A. BRING out the nachos OBVIOUSLY correct by comparing the written order and menu to the food B. Compared what she was RINGING UP to the menu and the written order C. Compared the check to the menu prices to what we ordered BEFORE she handed us. How can TWO mistakes on a check be an “ACCIDENT” when you had times where you could have caught the mistakes since the restaurant was almost empty( like one other table of 2 or 3 people at it and 2 or 3 people at the bar?

Continued next posts:

Springs1 said...

Lilt - Continued
All that time we ate, she could have CAUGHT her mistake, for REAL. Our check times were 1:34p.m., then the credit card receipt was 2:14pm., so in all that time, since the place was almost empty, she couldn’t have caught those errors? GET REAL!! That was pure laziness and lack of EFFORT to TRY to get things right.

So try to tell me HOW can I not *KNOW* how to do the job when I see this kind of UNCARING SHIT from a server, huh? If anything, that has TAUGHT ME what grilled chicken looks like compared to shredded chicken, that I knew the MENU *BETTER* than SHE DID, that she put in the order wrong for the chimchunga I am assuming since we got overcharged on that as well, she put in the order wrong most likely for the nachos since we got overcharged on that item as well. I couldn’t FATHOM doing **ANY*** of these things she did that *SHE* ALONE CAUSED OUR PROBLEMS at our table. See how I would be a BETTER, NON-LAZY, and MORE CARING server than she was, huh?

A good, caring server would have:

1. Since she wrote down what I asked for “shredded chicken” if she didn’t know the menu, she should have compared the menu while ringing up the items so she would have known “DUH NO GRILLED CHICKEN OPTION ON THE MENU EVEN AND THE FACT THAT I DIDN’T SAY “GRILLED” so she should have compared the written order to the computer screen she was ringing up.)

2. Before she brought it out, let’s say she put the order in correctly. She should have known how they shredded their chicken since she worked there to decide not to bring it out since you could clearly see it wasn’t shredded chicken on top the nachos.

3. When she put the order in for the chimichunga, assuming she most likely didn’t put it in correctly that she overcharged me on that, so she could have compared the menu to that item she was ringing up.

4. When she got ready to bring the check, she should have compared the menu prices to the check as well as the written order and found the errors, got them fixed from the manager BEFORE giving us our check.

So that’s just one of MANY stories that’s proof. We stiffed her. she deserved it. She was VERY UNCARING and VERY, VERY, VERY LAZY. She could have caught everything except for the chicken inside my chimichunga since she would have had to cut that open. Everything else though was 100% HER FAULT. I really think though since my chimichunga was overcharged she rung it up wrong initially that she didn’t change it before she handed us the check.

ANOTHER STORY************************************
We went to this place called Mugshots:

http://www.mugshotsgrillandbar.com/

I ordered the Tucker's Pulled Pork Sandwich, which the menu inside actually had "Served with a heaping helping of Kayla's coleslaw."


Ok, being that I read the TO-GO MENU: http://www.mugshotsgrillandbar.com/T...xi-02-2010.pdf

It didn't state anything about the coleslaw. It does however on the non-to-go menu and the inside menu:

http://www.mugshotsgrillandbar.com/

Click on the tuckers pork sandwich, you will see where it has coleslaw. Well, anyway, when I got there, I was surprised the coleslaw came with the sandwich(was only going by the to-go menu when I had looked on line what I might want at this restaurant). I had told the waitress I didn't want the coleslaw that I didn't like coleslaw. I ordered my fries without seasoning or salt, not overdone. So I mentioned fries when I ordered.

When the bill came, it had "Substitute fries 50 cents." I questioned her, she was like "That sandwich only has one side." I was like "All of our gourmet sandwiches are served with brew city’s beer battered fries …" I cannot believe she *ARGUED* with ***********EXACT WORDING ON THE MENU*********. That's just unbelievable. There's no physical proof she's right, there is physical proof I was right though.

Continued next posts:

Springs1 said...

Lilt -Continued:
I LITERALLY HAD TO READ THIS TO HER 2-3 TIMES for the STUPID ASS BITCH to get it through her thick skull that I was *PAYING* for the damn fries in the price of the item. "I even told her "ALL" like that even, REPEATING ********ALL GOURMET SANDWICHES ARE SERVED WITH FRIES, ALL GOURMET SANDWICHES ARE SERVED WITH FRIES.... I should have said "DO YOU KNOW WHAT THE WORD *ALL* MEANS IN THE DICTIONARY, I MEAN SERIOUSLY?

Even the manager on duty was so stupid and I even proved him wrong even. He finally admitted I was right, because I was. At first, he said I was wrong, then I proved him wrong with the menu. How about that one for ya and I had *NEVER* gone there in my *LIFETIME* even. HOW ABOUT THAT ONE FOR YA, huh?

We stiffed her. She didn't ONCE say she was sorry when she was in the wrong. That was my first and ONLY time we have *EVER* gone there even. I shouldn't have had to explain exact WORDING to her like she couldn't *READ* or something. She was a DITSY STUPID ASS WAITRESS and the manager was even dumber not to know the menu *BETTER* than the servers even.

I had gone by the menu when ordering and the menu stated "ALL SANDWICHES ARE SERVED WITH FRIES." That means what it states.

I got fries without a problem, because I mentioned my certain modifications for my fries as to why I didn't know about it before bill time. See if I would have ordered it saying "No coleslaw" and not mentioned fries cooked and prepared a certain way I would have only received the sandwich. THERE I would have been some pissed. I *READ* the *MENU* and it stated I would get fries. Understand how you have to *KNOW* the menu to get things correct, huh?

My point is, I *READ* the **************WORDS ON THE MENU THAT I GOT *FRIES* for my money in the price of the item(any of those sandwiches).

It is strange, but this restaurant charges you for substituting side dishes unlike most restaurants.

I talked to managers since and they agreed with me, because you cannot disprove WRITTEN PROOF, you just can't.

That sandwich according to the menu(inside and the one that isn't the to-go menu on the website)includes two side dishes. That's what the menu has. She was telling me that this sandwich only had one, but that's *NOT* what the menu states. The menu states *ALL* sandwiches are served with fries and it's even under the same section even.

I KNEW MORE than the stupid staff members. YES I did.

We stiffed, because she was a bitch about it. You don't argue with a customer period even if they would maybe be wrong. Since I was right, I cannot understand for the life of me why she tried to argue with me about 50 cents. Costs her entire tip for 50 cents. If I would have been the server and the customer would have been wrong about something, I'd rather take 55 cents(tax I would include) and just forfeit 55 cents of MY OWN MONEY so I could get a nice tip instead. This was STUPID to ARGUE with me over 50 cents and she was 100% wrong. What an IDIOT!! She was VERY STUPID, SHE REALLY WAS. Can't argue with *WRITTEN PROOF* on a menu.

You don't see how I know the MENU AND HOW TO DO THE JOB BETTER THAN THE SERVERS SO THIS SHIT DOESN'T *********GET********** TO THE CUSTOMERS IDIOT? I am A VERY DETAILED ORIENTED PERSON AND YOU HAVE TO BE THAT TO BE A A SERVER!! Can you believe in BOTH situations that was our *FIRST* and ***********ONLY********** TIME ********EVER************** THERE but I KNEW *************MORE********** than the servers, huh? That's because I took*****EFFORT******* TO ****READ****** THE MENUS. I also know well DUH if it's not on the menu and the person ordered shredded how can it be grilled or that I could ring up something wrong or that you can see on top of nachos what GRILLED CHICKEN looks like.

Springs1 said...

Lilt Continued:
Here's another story:

My husband and I went to a restaurant's lounge area that we hadn't been to since March(towards the end of the month), this was July 4th. They had recently decreased their flavored martini prices. They had been having this plaque at the front of the lounge when you walk in that always had half-priced martinis. They also had a menu advertisement that had $5 martinis. Some of the martinis has lowered prices on the menu. So what happened, I showed the bartender. He didn't realize this and even the FREAKIN MANAGER DIDN'T NOTICE. He was on the phone telling someone they need to remove the plaque.

Now don't you think that's a bit on the *RIDICULOUS* side that *I* KNEW MORE THAN THE WORKERS AND I HADN'T SET FOOT IN THE PLACE SINCE MARCH, HUH?

Another story:

We had a waitress at Red Lobster charge me for Bacardi in a pina colada I **DID NOT ORDER**. I had ONLY ordered the pina colada "AS IS" OFF THE drink MENU. We received the bill, it had "pina colada" and .50 for Bacardi. I had told her rum comes in the pina colada and I never ordered Bacardi, so I shouldn't be charged for it. She told me "I had to put in something into the computer and that was the lowest rum." She also said "I would have to tell my server if I wanted the well brand." I was like "It's listed on the menu it comes with rum", which I even showed her. Anyway, the manager AGREED completely with me, which he told me he asked her if I ordered Bacardi, which I didn't. Anyway, my point is, the server should go according to the MENU when ringing up stuff and I am NOT A SERVER, but I KNOW THIS and SHE DOESN'T. The menu stated rum in the pina colada, otherwise, if it wouldn't have been listed, it would have been a virgin pina colada. Anyway, when I was at the donut shop, I had a simpler situation. A person ordered 6 kastleburgers with cheese and 6 kastleburgers without cheese. They didn't have a button for that. They had a button for 12 with cheese and 12 without cheese. They had buttons for ½ dozens with and without cheese. If I would have pressed (1/2) dozen button TWICE, I would have OVERCHARGED the customer, because it would have cost MORE to get 6 of them without cheese & 6 w/cheese, than the entire dozen with cheese. So, do you know what I did? I made sure I CHARGED the customer correctly by going according to the MENU. I pressed the dozen button and then went to a different menu to press "ADD CHEESE" 6 TIMES. This way I charged the customer correctly. I wasn't even a customer much back then, but I KNEW HOW TO RING UP A CUSTOMER WITHOUT OVERCHARGING THEM. My point is, you DO NOT HAVE TO BE A SERVER TO UNDERSTAND HOW TO BE A SERVER. I KNOW MORE THAN HER AND HAVE ZERO EXPERIENCE BEING A SERVER.

My point with these stories(I HAVE ***PLENTY***** MORE) is that I KNOW MORE THAN THE SERVERS AND MANAGERS ABOUT HOW TO DO THE JOB, otherwise, WHY would I see what NOT to do and what TO do to *PREVENT* things like this from happening, huh?

So when you say "preaching something you obviously no nothing about", OBVIOUSLY I ************DO************** KNOW A ********HELL OF A LOT MORE THAN THE STUPID SERVERS THAT SERVED US THOSE TIMES. I have PLENTY MORE STORIES****!!

Springs1 said...

Lilt Another story to prove you wrong:

I also had a waitress overcharge me by pressing a wrong button. My husband and I both had entrees, which I added a salad to my entree, my husband didn't. The salad was $1.99 if you add it to an entree and it was $3.50 without an entree. The waitress charged me $3.50. This restaurant was not a chain, it was a local small restaurant, which only had literally 1 party of 2 besides my husband and I as well as one person at the bar, that's it. Now I go up to her to ask her why the salad was $3.50 and she goes "It's whatever is in the computer", so I have to show her the menu. This was my FIRST AND ONLY TIME THERE, BUT I KNEW THE PRICES BETTER THAN SHE DID, WHICH IS TRULY SAD, IT REALLY IS. The fact is, the computer price DOESN'T MATTER, because if the menu states a certain price, well that's the price the server has to charge me, NOT what price is in the computer even if this would have been a wrong price on the menu issue. I HATE, DESPISE, that attitude that the computer only matters as if the ADVERTISED PRICE ON THE MENU DOESN'T MATTER. When customers order things off of a menu, they go by the price that is listed, NOT by a COMPUTER SYSTEM. Anyway, she had ALL THE TIME IN THE WORLD TO VERIFY THAT CHECK, BUT DECIDED TO BE LAZY. She didn't even ask for them to comp something which I feel she should have since it was HER mistake, not a wrong price in the computer, but it was COMPLETELY HER mistake for pressing the wrong button. My finalized check was "add house salad to entree" instead of just "house salad" as the first check had. Only thing she said was as she was handing me the corrected check "Sorry about the mistake." No "So sorry" as I feel she SHOULD have. This was over a dollar mistake, actually $1.51 to be exact, plus extra taxes and extra tip percentage that the higher check amount would have made her tip. Sorry, but I stiffed her because she HANDLED it as if she couldn't POSSIBLY be at fault when I went up to her. Telling me "It's whatever is in the computer" is EXTREMELY RUDE and it's also putting the blame on a computer, which even if the price was wrong such as (let's say the menu states $4.99 and the computer charges $4.49), it would still be on *HER* to notice that, NOT for the customer to have to notice it. I DON'T CARE what's in the computer; it's what's on the MENU that the customer sees, so that is what counts, NOT what's in the computer. See, if that would have been ME as the server in that situation, I would have automatically looked in the menu to INVESTIGATE the situation instead of blaming a computer. I would have also apologized RIGHT AWAY by saying I was “so sorry “ as well as asked the manager to comp the salad for the longer wait. I couldn't fathom saying "It's whatever is in the computer" to someone, because people are SMARTER than computers. We can catch errors better than a computer. Think about spell check. If I write "Their" and "There", the computer will not catch which "There" or "Their" I meant. We as human beings have the POWER to make sure the computer has the correct price by double checking the check. I feel her *attitude* about the situation is what made me not tip. If she would have been NICER about it, then I DEFINATELY would have tipped her at least 10%. Sorry, but we actually go out to eat every weekend just about, which we have been overcharged over 25 times LITERALLY since 2001 so I am really TIRED of showing the server PROOF that they overcharged me when honestly *THAT SERVER* COULD HAVE made sure they were charging me correctly. They make MORE money if the bill is higher too which is a higher overcharge than the exact amount. Like the $1.51 was like having approx. $1.75 taken from us due to not just taxes that are more but also percentage of tip more.

Continued next posts:

Springs1 said...

Lilt Continued:

I am just TRULY TIRED of DOUBLE CHECKING SERVERS for what *THEY* are supposed to be doing, NOT THE CUSTOMER! What really got her no tip was NOT the MISTAKE, it was her LAZY ASS, UNCARING, ATTITUDE. She acted as if she couldn't POSSIBLY be WRONG by telling me it's whatever is in the computer. THAT IS SOOO MEAN. The computer price really doesn't matter, because I am ONLY responsible for the price listed on the MENU, NOT the computer price since I NEVER ORDERED FROM THE COMPUTER! It was just her attitude about it as if she was too LAZY to even try to find out by asking her manager. Instead, I had to show her on the menu where it had that the side salads were $1.99 with an entree as if I worked there or something. Trying to prove a menu situation whether it would be price or food related to a server should NEVER, EVER happen, because that server WORKS THERE, I DON'T. The main reason that I stiffed her was that she acted like she didn't even want to investigate what I was asking, which was why the salad was $3.50. She wants a tip, but doesn't care about her CUSTOMER'S MONEY, FUCK THAT SHIT. She DESERVED her NO TIP.

Do you think when I asked her "Why is the side salad $3.50" that it was nice of her to say "It's whatever is in the computer" to me? If I would have been her, I would have NEVER said that and would have looked at the menu to see WHY. I would have never blamed a machine, EVER!! I would have IMMEDIATELY apologized when I would have seen I was wrong instead of saying NOTHING as she said to me. I understand she apologized, but too little, too late, because her ATTITUDE showed she didn't mean it. Blaming a computer for HER pressing the wrong button(which that's what it was), INFURIATES ME!! Especially considering customers don’t order from computers, therefore, the computer price means NOTHING. If the price would have been wrong in the computer, a nice, non-lazy, and caring server would have taken the effort to compare the menu to our check. Then, would have gotten their manager to fix the situation so we wouldn't have been overcharged, but that wasn't what happened. SHE PRESSED THE WRONG BUTTON! You would think someone would be nice after showing her proof of what the menu stated by apologizing, but NO, a lot of servers out there only care about themselves, NOT as if that was their money.

Do you think it truly makes sense that ****I**** KNEW MORE THAN HER AND IT WAS MY FIRST TIME THERE, HUH? Seriously, YOU ARE TOO STUPID TO KNOW MOST CUSTOMERS KNOW MORE THAN THE SERVERS AND MANAGERS, because they take the ********EFFORT********** TO **********READ************ THE FUCKING MENU AND SIGNS!! They *SEE* what you all are doing wrong.

Springs1 said...

Lilt
"We truly don't care about your money,"

Don't expect us to care if you have to pay out of your pocket for an undercharge then. WHAT GOES AROUND, COMES AROUND.

You have NO RIGHT to complain by saying "despite the fact that errors are often deducted from the servers pay", but then say "We truly don't care about your money."

You can't have it both ways.

You want customers to care about that you have to pay out of your pocket for errors, but you don't care about our money. We aren't going to care about yours if you don't care about ours.

Proud to serve said...

Wow, You a real piece of work!!! I am ******REAL HAPPY*** I dont have to serve you.. You would wind up wearing a real *****HOT**** CUP OF COFFEEin your lap!!!!!!!!!

Springs1 said...

Proud to serve
"I am ******REAL HAPPY*** I dont have to serve you."

That's because you are ***TOO LAZY*** TO SERVE PROPERLY AND YOU KNOW IT!! Serving is NOT JUST serving food and drinks, it's also serving the "CHECK" CORRECTLY AS WELL. You obviously are too SELFISH AND SELF-CENTERED TO THINK OF ANYONE ELSE'S MONEY BEING IMPORTANT, otherwise you 100% TOTALLY AGREE with me.

WHAT A SELFISH BITCH YOU ARE!! I HOPE YOU GET OVERCHARGED AND LET'S SEE HOW *YOU* FEEL THEN!!

Springs1 said...

Proud to serve
"You would wind up wearing a real *****HOT**** CUP OF COFFEEin your lap!!!!!!!!!"

You would get FIRED and GET SUED as well as be ARRESTED FOR ASSAULT, it's your choice!!

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